INNOVATOR STORY

General Council of the Judiciary

Web analytics help to measure the success of the site and overall performance, equipping the CGPJ with the tools it needs to present users with a relevent and responsive experience, supported by multimedia content.

FIGURE 3.5: PoderJudicial.es

The General Council of the Judiciary (Consejo General del Poder Judicial or CGPJ) was established by the Spanish Constitution in 1978 as the constitutional body that governs the Judiciary of Spain. The CGPJ wanted to combine its systems into an online portal to provide citizens with personalized access to the information and services they needed. The new portal would support a variety of communication channels in multiple languages. On the back end, the system would be required to integrate all corporate services of the Judiciary Council to streamline collaboration, provide integrated services such as online applications, allow for the secure management of information, and comply with current regulations around transparency, accessibility, multilingualism, Law 11/2007, and more. An e-government solution was selected as the basis for the CGPJ website and judiciary extranet, providing the Council with a technologically sound and manageable platform for the future. The multilingual portal supports a substantial number of hits and is readily scalable. The web publishing process is more efficient; self-service capabilities have significantly reduced the time it takes to publish up-to-date information. The system went live internally with 6,500 active users and 5,400 messages exchanged on its forums. Members of the Judiciary can participate and collaborate using the system’s virtual environments, 45 communities of practices, and shared files. Secure access to integrated applications and services is provided through single sign-on and identity management. The system is customizable, allowing users to personalize and configure their working environment. Looking to the future, the CGPJ is planning to expand the platform to other departments in the Council and support mobile access. www.opentext.com/e-Government/CGPJ 43