Berkshire Care Services Directory 2018/19 The essential guide to choosing and paying for care and support In association with www.carechoices.co.uk Beech House Langley Haven Dementia Care Home Dementia Care Home Binfield, near Bracknell Langley, near Slough Beech House is a high quality, long established, Located in a quiet cul de sac, just off the A4, residential dementia care home located in Binfield, our multi-award winning dementia care home near Bracknell. has recently enjoyed extensive improvements. We provide specialist care for up to 31 people We now have a total of 35 single rooms, with aged 65 and over, who are living with dementia. 14 new ensuite bedrooms from the extension. The home is very comfortable, and has enjoyed There is a new dining area, an even larger lot of refurbishment and improvements over the lounge, plus new separate treatment, years. reminiscence and consulting rooms All food is freshly prepared on site, and we put Residents can enjoy being indulged in their a lot of importance into nutrition, and make the own hairdressing salon dining experience enjoyable. Our award wining activities programme includes a wide range of arts & crafts, games Registered Manager Gill Kirk, is proud to have and exercises for our residents, with occasional managed Beech House for over 20 years. days out in our own minibus She would love to show you around our wonderful In our recent CQC inspection we were rated home, so please give us a call to arrange a viewing. Good overall, and Outstanding in leadership. Beech House and Langley Haven are just two of five care homes owned and managed by Haven Care Home Management Group, who have many years of experience in the provision of high quality residential dementia care. Beech House, London Road, Binfield, Bracknell Berkshire RG42 4AB Telephone: 01344 451 949 www.beechhouse-dementiacarehome.co.uk Langley Haven, 30 Rambler Lane, Langley Berkshire SL3 7RR Telephone: 01753 527 300 www.langleyhaven-dementiacarehome.co.uk Contents Introduction 4 Important information 45 How to use this Directory Further help and information Berkshire Care Association 5 Residential care in Berkshire 49 Raising standards in care Comprehensive listings by region Helping you to stay independent 7 Useful local contacts 64 Local services, equipment and solutions Useful national contacts 65 Support from the council 13 First steps and assessment Index 67 Services for carers 15 Essential checklists Assessment, benefits and guidance Assistive technology 12 Home care 23 Care in your own home 17 Care homes 39 How it can help Residential dementia care 42 Living with dementia at home 19 Family support, respite and services Paying for care in your home 21 Understanding your options Home care providers 25 A comprehensive list of local agencies Housing with care 34 The different models available Specialist services 35 Disability care, end of life care and advocacy Care homes 38 All the listings in this publication of care homes, Types of homes and activities explained care homes with nursing and home care providers are supplied by the Care Quality Commission Paying for care 41 (CQC) and Care Choices Ltd cannot be held liable for any errors or omissions. Understanding the system To obtain extra copies of this Directory, free of charge, call Care Choices on 01223 207770. This Directory is available electronically at www.carechoices.co.uk where Alternative formats there is a Browsealoud option for those requiring the information in spoken word. Visit www.carechoices.co.uk for further assistance with your search for care 3 Introduction Welcome to this edition of the independent circumstances. Ideas to make life easier at home Berkshire Care Services Directory, which contains start on page 9 and a list of local home care information for adults looking for care or support providers begins on page 25. within the county, whether they are paying for it themselves or receiving support from the council. If you are unable to remain at home, you may want to consider a housing with care scheme (see page Staying as independent as possible is important 34) or residential care. Comprehensive lists of care to everybody. This Directory contains information homes and care homes with nursing in Berkshire about the care and support services available to start on page 49. enable you to do this when remaining at home, moving into a housing with care scheme, or within a There’s also important information about care care home or care home with nursing. decisions, including finding care in another county, making a comment or complaint about a service and If you feel you need support to remain independent, how solicitors can help you. first look to your community. There’s a host of organisations and voluntary services that could help. Finding care options in your area Looking for care in your area? Want to know the If you think you need more formal care and support, quality rating of providers you’re considering? The arrange an assessment with your local Adult Care Choices website provides comprehensive Social Care department to establish your specific details of providers as well as essential information. needs. This is free, irrespective of your income and available to all those who appear to need care and Search by postcode, county or region for care support. More details are provided on page 13. The homes, care homes with nursing and home care assessment will determine whether you are eligible providers that meet your needs. Your search can for financial support via a Personal Budget, which be refined by the type of care you are looking for may allow you to buy in your own support and take and the results can be sent to you by email. They control of your situation. can also be saved and emailed to others. Detailed information for each care provider includes the Alternatively, your circumstances may mean you address, phone number and the latest CQC are classed as a ‘self-funder’, with the means to pay inspection report and rating (see page 46), for your care. This is discussed on page 21 for those indicating the quality of care. paying for care at home and 41 for those paying for You can also view an electronic version of this residential care. Directory on the site and have it read to you by using the ‘Browsealoud’ function. Visit Support or care to remain living in your own www.carechoices.co.uk home may be the option that best suits your Contacting your local council For out of hours social care emergencies across Web: www.bracknell-forest.gov.uk Berkshire, contact the Emergency Duty Team. Tel: 01344 786543 Reading Borough Council Tel: 0118 937 3747 • Web: www.reading.gov.uk Bracknell Forest Council Tel: 01344 352000 Reading Services Guide Email: [email protected] Web: www.reading.gov.uk/servicesguide 4 Search for care at www.carechoices.co.uk and find support in your area Slough Borough Council West Berkshire Council Tel: 01753 475111 (option 1) Tel: 01635 503050 • Web: www.westberks.gov.uk Web: www.slough.gov.uk Social Care info Point (SCiP) Slough Services Guide Web: www.westberks.gov.uk/scip Web: www.servicesguide.slough.gov.uk Wokingham Borough Council The Royal Borough of Windsor and Maidenhead Tel: 0118 974 6000 • Web: www.wokingham.gov.uk (RBWM) Tel: 01628 683744 For ease of use, throughout this Directory, services Web: www.rbwm.gov.uk are described as coming from ‘Adult Social Care’. Berkshire Care Association Berkshire Care Association (BCA) • over 1,000 staff attended learning sessions supports care providers and (100% rated them good/excellent); those working in, or associated • more than 120 people attended the BCA with, care across the county. We offer advice and guidance, conference, with 100% approval rating; support networks through • we visited and supported 60+ organisations, meetings, conferences and events, and organise on a range of issues from CQC inspections to training and workshops where there are industry safeguarding, HR queries, staffing difficulties and gaps or bespoke requests. different ways of working; With a mission of ‘Raising Standards’, we endeavour • we signposted and directed 100+ organisations, to keep care organisations in Berkshire updated with proprietors, managers and staff to better changes in legislation and care delivery, as well as outcomes for their work and clients: from sharing information and experiences. specialist trainers to care specialist PR companies; As a not-for-profit organisation, we independently • we guided hundreds of frustrated relatives to represent care service providers at relevant understand how care works and how to navigate meetings. We believe it is essential to have the input of providers, staff and service users the system; to inform relevant discussion and enable free • we shared experiences, documents, care plans, and independent communication. By working forms, policies and procedures – with positive professionally but independently with a sector- outcomes for members and staff in those specific focus, we can speak honestly and organisations; and knowledgably about the reality of matters affecting care delivery and commissioning, staffing and • we answered more than 200 queries about care regulation. related practice, guidance interpretation, training and more. This year, we are pleased to announce a change to our membership, ensuring all Berkshire registered This year we are planning more activity, to social care providers are members of Berkshire assist providers in meeting the needs of their Care Association, with an executive membership for organisations. enhanced benefits. We are working closely with Buckinghamshire and Throughout the last year: Oxfordshire care associations to produce a staff Visit www.carechoices.co.uk for further assistance with your search for care 5 pocket handbook and specialist events for home per month or £240 per year.