Care Services Directory2018/19

Berkshire Care Services Directory 2018/19

The essential guide to choosing and paying for care and support

In association with

www.carechoices.co.uk Beech House Langley Haven Dementia Care Home Dementia Care Home Binfield, near Bracknell Langley, near Slough

Beech House is a high quality, long established, Located in a quiet cul de sac, just off the A4, residential dementia care home located in Binfield, our multi-award winning dementia care home near Bracknell. has recently enjoyed extensive improvements.

We provide specialist care for up to 31 people We now have a total of 35 single rooms, with aged 65 and over, who are living with dementia. 14 new ensuite bedrooms from the extension.

The home is very comfortable, and has enjoyed There is a new dining area, an even larger lot of refurbishment and improvements over the lounge, plus new separate treatment, years. reminiscence and consulting rooms

All food is freshly prepared on site, and we put Residents can enjoy being indulged in their a lot of importance into nutrition, and make the own hairdressing salon dining experience enjoyable. Our award wining activities programme includes a wide range of arts & crafts, games Registered Manager Gill Kirk, is proud to have and exercises for our residents, with occasional managed Beech House for over 20 years. days out in our own minibus

She would love to show you around our wonderful In our recent CQC inspection we were rated home, so please give us a call to arrange a viewing. Good overall, and Outstanding in leadership.

Beech House and Langley Haven are just two of five care homes owned and managed by Haven Care Home Management Group, who have many years of experience in the provision of high quality residential dementia care.

Beech House, London Road, Binfield, Bracknell Berkshire RG42 4AB Telephone: 01344 451 949 www.beechhouse-dementiacarehome.co.uk

Langley Haven, 30 Rambler Lane, Langley Berkshire SL3 7RR Telephone: 01753 527 300 www.langleyhaven-dementiacarehome.co.uk Contents

Introduction 4 Important information 45 How to use this Directory Further help and information

Berkshire Care Association 5 Residential care in Berkshire 49 Raising standards in care Comprehensive listings by region

Helping you to stay independent 7 Useful local contacts 64 Local services, equipment and solutions Useful national contacts 65 Support from the council 13 First steps and assessment Index 67

Services for carers 15 Essential checklists Assessment, benefits and guidance Assistive technology 12 Home care 23 Care in your own home 17 Care homes 39 How it can help Residential dementia care 42

Living with dementia at home 19 Family support, respite and services

Paying for care in your home 21 Understanding your options

Home care providers 25 A comprehensive list of local agencies

Housing with care 34 The different models available

Specialist services 35 Disability care, end of life care and advocacy

Care homes 38 All the listings in this publication of care homes, Types of homes and activities explained care homes with nursing and home care providers are supplied by the Care Quality Commission Paying for care 41 (CQC) and Care Choices Ltd cannot be held liable for any errors or omissions. Understanding the system

To obtain extra copies of this Directory, free of charge, call Care Choices on 01223 207770.

This Directory is available electronically at www.carechoices.co.uk where Alternative formats there is a Browsealoud option for those requiring the information in spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care 3 Introduction

Welcome to this edition of the independent circumstances. Ideas to make life easier at home Berkshire Care Services Directory, which contains start on page 9 and a list of local home care information for adults looking for care or support providers begins on page 25. within the county, whether they are paying for it themselves or receiving support from the council. If you are unable to remain at home, you may want to consider a housing with care scheme (see page Staying as independent as possible is important 34) or residential care. Comprehensive lists of care to everybody. This Directory contains information homes and care homes with nursing in Berkshire about the care and support services available to start on page 49. enable you to do this when remaining at home, moving into a housing with care scheme, or within a There’s also important information about care care home or care home with nursing. decisions, including finding care in another county, making a comment or complaint about a service and If you feel you need support to remain independent, how solicitors can help you. first look to your community. There’s a host of organisations and voluntary services that could help. Finding care options in your area Looking for care in your area? Want to know the If you think you need more formal care and support, quality rating of providers you’re considering? The arrange an assessment with your local Adult Care Choices website provides comprehensive Social Care department to establish your specific details of providers as well as essential information. needs. This is free, irrespective of your income and available to all those who appear to need care and Search by postcode, county or region for care support. More details are provided on page 13. The homes, care homes with nursing and home care assessment will determine whether you are eligible providers that meet your needs. Your search can for financial support via a Personal Budget, which be refined by the type of care you are looking for may allow you to buy in your own support and take and the results can be sent to you by email. They control of your situation. can also be saved and emailed to others. Detailed information for each care provider includes the Alternatively, your circumstances may mean you address, phone number and the latest CQC are classed as a ‘self-funder’, with the means to pay inspection report and rating (see page 46), for your care. This is discussed on page 21 for those indicating the quality of care. paying for care at home and 41 for those paying for You can also view an electronic version of this residential care. Directory on the site and have it read to you by using the ‘Browsealoud’ function. Visit Support or care to remain living in your own www.carechoices.co.uk home may be the option that best suits your

Contacting your local council For out of hours social care emergencies across Web: www.bracknell-forest.gov.uk Berkshire, contact the Emergency Duty Team. Tel: 01344 786543 Reading Borough Council Tel: 0118 937 3747 • Web: www.reading.gov.uk Bracknell Forest Council Tel: 01344 352000 Reading Services Guide Email: [email protected] Web: www.reading.gov.uk/servicesguide

4 Search for care at www.carechoices.co.uk and find support in your area Slough Borough Council West Berkshire Council Tel: 01753 475111 (option 1) Tel: 01635 503050 • Web: www.westberks.gov.uk Web: www.slough.gov.uk Social Care info Point (SCiP) Slough Services Guide Web: www.westberks.gov.uk/scip Web: www.servicesguide.slough.gov.uk Wokingham Borough Council The Royal Borough of Windsor and Maidenhead Tel: 0118 974 6000 • Web: www.wokingham.gov.uk (RBWM) Tel: 01628 683744 For ease of use, throughout this Directory, services Web: www.rbwm.gov.uk are described as coming from ‘Adult Social Care’. Berkshire Care Association

Berkshire Care Association (BCA) • over 1,000 staff attended learning sessions supports care providers and (100% rated them good/excellent); those working in, or associated • more than 120 people attended the BCA with, care across the county. We offer advice and guidance, conference, with 100% approval rating; support networks through • we visited and supported 60+ organisations, meetings, conferences and events, and organise on a range of issues from CQC inspections to training and workshops where there are industry safeguarding, HR queries, staffing difficulties and gaps or bespoke requests. different ways of working;

With a mission of ‘Raising Standards’, we endeavour • we signposted and directed 100+ organisations, to keep care organisations in Berkshire updated with proprietors, managers and staff to better changes in legislation and care delivery, as well as outcomes for their work and clients: from sharing information and experiences. specialist trainers to care specialist PR companies; As a not-for-profit organisation, we independently • we guided hundreds of frustrated relatives to represent care service providers at relevant understand how care works and how to navigate meetings. We believe it is essential to have the input of providers, staff and service users the system; to inform relevant discussion and enable free • we shared experiences, documents, care plans, and independent communication. By working forms, policies and procedures – with positive professionally but independently with a sector- outcomes for members and staff in those specific focus, we can speak honestly and organisations; and knowledgably about the reality of matters affecting care delivery and commissioning, staffing and • we answered more than 200 queries about care regulation. related practice, guidance interpretation, training and more. This year, we are pleased to announce a change to our membership, ensuring all Berkshire registered This year we are planning more activity, to social care providers are members of Berkshire assist providers in meeting the needs of their Care Association, with an executive membership for organisations. enhanced benefits. We are working closely with Buckinghamshire and Throughout the last year: Oxfordshire care associations to produce a staff

Visit www.carechoices.co.uk for further assistance with your search for care 5 pocket handbook and specialist events for home per month or £240 per year. Executive members care, elderly care and learning disability care. As a have extra benefits. The information below BCA member and part of our network, providers explains what non-paying and executive members can upgrade to be an executive member for £20 receive.

Berkshire Care Association Membership 2018/19 * MEMBER EXECUTIVE Annual Membership – single care provider Free £20pm/£240pa Benefits Email updates on things providers need to know 3 3 Changes to legislation and best practice guidance 3 3 Improvements needed to meet CQC standards 3 3 Regular newsletter 3 3 Quarterly managers’ meeting £30+ per person With bespoke training at Ascot Priory (SL5 8RS) - 3 • Certificates provided following training - 3 • A networking forum for information exchange, learning, and experience - 3 • A place to get help and advice from those who have faced the - 3 same issues • Opportunity for up-skilling, mentorship and competency assessments - 3 • Meet critical friends - • Signposting to what providers need when they need it - Events, mentoring and training sessions provide a valuable network Charged Discount of where providers can meet other care providers and access experts 30-50% and suppliers. Mentoring for managers, proprietors and senior staff will be on request and charged individually dependent on need, with discounts for executive members Annual conference in October Charged Discounted • Over 120 care provider attendees - - • Keynote speeches from high profile organisations such as Kings - - Fund, CQC, UKHCA • 100% delegates rated the conference Excellent/Good - - • Huge care supplier exhibition - - Bespoke support when providers need it • Signposting – where/how to access services 8 3 • RGN revalidation advice to maintain NMC registration 8 3 • A dedicated telephone adviser for each area of care; nursing/ 8 3 residential, learning disability, domiciliary care, supported living • Care-planning, risk assessment and documentation templates 8 3 • Audit tools 8 3 • In a crisis, we will commit to visit providers with help/advice and 8 3 training at their service ASAP Advertise job vacancies for free on BCA’s website 8 3 Framed Certificate of Membership yearly 8 3 Use of BCA’s logo on website and email signatures 8 3 Representation with local authorities, CCGs, safeguarding boards 3 3 and CQC

* Please note, this membership is for care providers, not members of the general public.

6 Search for care at www.carechoices.co.uk and find support in your area Helping you to stay independent

Services developed in partnership with the voluntary sector Adult Social Care works with voluntary and • support for carers; and community organisations to supply preventative care • handyperson schemes. services. These are a vital form of support and help to maintain independence and social inclusion, and delay or avoid the need for more statutory interventions.

Examples include: • day services, lunch clubs and social groups; • befriending, visiting and telephone contact services; • support schemes to help people being discharged from hospital;

Day care centres Many people can feel lonely or isolated without or receive specialist services such as chiropody or an opportunity to fill their days with meaningful hairdressing. There is a wide variety around the activities. Research has shown that one way to county, catering for older people, people with alleviate loneliness and promote wellbeing and mental health conditions, learning disabilities and independence is to provide regular social contact dementia. and a focus for activities. Centres can be as important for carers as those Day care centres give people the chance to change attending as they allow for a regular break from their routine, meet new people, take up an activity caring.

Meals on wheels Some services are able to deliver frozen or freshly eligibility criteria and it wouldn’t necessarily be free. cooked meals to your home. Frozen meals can National and local commercial organisations can be delivered in bulk and kept in your freezer also provide meals delivered to your door at a until required, while hot meals should be eaten charge. You may find a service by word of mouth or immediately. using the internet – your local library may be able to help here. Alternatively, your local authority may Councils may be able to arrange meals delivered have details on their website. Contact details begin to your door, though you would have to meet their on page 4.

Adapting your home To remain in your own home for as long as you would that would make life easier now and later on. like, you should ensure that it is safe, secure and warm. Some forward planning to ensure that the Home Improvement Agencies (HIAs) garden doesn’t become a burden is also sensible. If HIAs are local organisations funded and supported you are not planning to move, think about adaptations by local and central government. They work

Visit www.carechoices.co.uk for further assistance with your search for care 7 professionally and sensitively with older and For further information about, and contact disabled homeowners, providing advice, support and details for, local HIAs, visit www.housingcare.org assistance to help them repair, improve, maintain or or contact your local council, details begin on adapt their homes to meet their changing needs. page 4.

Most HIAs provide three main services, including: Age UK Berkshire information and advice on repairs or adaptations Age UK Berkshire’s Handyperson service can help you may be considering – this usually entails a visit with small practical tasks in your home, to keep to your home and is often free; a handyperson you safe and secure. The service costs £25 per service for small jobs and repairs – typically, the hour plus the cost of materials, but in some of HIA will employ its own handypersons and charge areas of Berkshire and in some circumstances, the you an hourly rate for their services; and a home local council may contribute towards the cost of adaptations service for more major works. the service. Contact Age UK Berkshire for more information. The HIA will work with you to specify the Tel: 0118 959 4242 adaptations needed, and they will normally offer Email: [email protected] to get estimates from one or more of their regular contractors. Subject to your acceptance, the HIA will Repair with Care then offer to manage the works contract for you for Repair with Care can help people who live in the an agreed fee. Royal Borough of Windsor and Maidenhead. For a small hourly fee, the Handyperson service can help with small jobs. It also has contractor services HIAs may also be helpful if you are not sure whether to help with larger jobs, renovations and home you can afford the home repairs or adaptations improvements. you need. They can advise on your eligibility for any Tel: 01628 545000 grants and, if necessary, put you in touch with an independent financial adviser. Email: [email protected]

8 Search for care at www.carechoices.co.uk and find support in your area Making life easier at home If you’re having difficulties with everyday tasks at home, these simple solutions could make life easier and keep you independent. These are a starting point; other solutions are available which might better suit your needs.

Finding it difficult to get in and out of chairs? Do you forget to take your tablets? Try making Try putting a block of foam in the chair base. a note of when you’ve taken them, or buy Alternatively, buy chair raisers, a higher chair or an an automatic pill dispenser or pill box. If you electric riser chair. Also try taking regular gentle struggle to open your medicine, you can ask your exercise. pharmacist for advice on alternative packaging that could make it easier for you. If you can’t reach your windows, could you move furniture out of the way? Ask someone to help if Can you reach everything in your cupboards? If you need to move heavy furniture. There are also not, try a handi-reacher or rearrange your kitchen tools for opening and closing windows. so the things you use most are within easy reach.

Struggling to keep warm/cool? Consider a fan If you are having problems with preparing food, or heater. Is your house insulated? Are there any consider a chopping board with spikes. There are draughts? You may also be eligible for the winter also long-handled pans, teapot tippers and lid fuel payment from the Government. Visit grippers that could help. A food processor might www.gov.uk/winter-fuel-payment be a solution and meal delivery services are also available. If you have trouble using light switches, think about replacing your switches for ones that are Is eating and drinking becoming difficult? Large easier to use. Consider handi-plugs or light switch handled cutlery could help, or non-slip mats for toggles, or there’s even technology available the table. Lightweight cups and mugs with two so that you can turn your lights on and off using handles could also be a solution. speech. Using taps can be made easier by fitting tap Use subtitles if you can’t hear the TV, or buy turners. You could also consider repositioning wireless headphones. Do you need a hearing aid? your taps or buying a new tap that is easier for you Request an assessment from your Council. to use. 

Tap turners Grab handles Chopping board Hand trolley Teapot tipper

Visit www.carechoices.co.uk for further assistance with your search for care 9  More information on staying independent and ideas to help you live at home can be found online at www.carechoices.co.uk/independent-at-home/ There is also information on making larger adaptations to your home.

Do you struggle to get in and out of bed? If it’s hard to hold your toothbrush, try a You could learn new ways of moving around, toothbrush gripper. You might also benefit from purchase a leg lifter or a hoist or install grab rails having an electric toothbrush or sitting on a stool for support. If the bed is the issue, you could buy while brushing your teeth. an electric adjustable bed or raise the bed to the correct height. You might like to buy a raised toilet seat, or a seat with a built in support frame if it’s hard to use your If moving whilst in bed is a problem, have you toilet. Flush lever extensions are also available. thought about using an over-bed pole? You might also want to buy a pillow raiser or change your Has it become more difficult to wash? Items are bedding so it’s lighter. available, like long-handled sponges and flannel straps. You could also consider grab rails, a half Is it becoming difficult to get dressed? If so, step to help you get in and out of the bath or a specially adapted clothing is available, or you bath or shower seat to make washing easier. Tap could buy a long-handled shoe horn, a dressing turners can also be used in the bathroom. stick or a button hook. If you are having a lot of difficulty, consider home support, see page 17. For more information on technology that could Clocks are available with large numbers or lights make your life easier, contact your council if you can’t read the time in bed. You can also buy for an assessment. They might refer you to clocks that speak the time. an occupational therapist (OT) or you could contact an OT privately. Search online for OTs If you are finding it harder to read in bed, near you. consider an e-reader that allows you to change the font size. Some also have integrated lights. Contact details for your local council begin on Look for bedside lamps with a step-on or button page 4.You can also visit www.manageathome. switch if yours are difficult to use. co.uk where you can buy equipment yourself.

Chair raisers Level indicator Hand rail Bed table Handled plug

10 Search for care at www.carechoices.co.uk and find support in your area Specialist equipment There is a range of equipment available to make life possible solutions. Once you have identified easier and to improve safety and independence in equipment that might help with your support needs, the home, such as stair rails, raised toilet seats and use the checklist on page 12 to make sure it’s right shower stools. These items are often referred to as for you. ‘simple aids for daily living’.

The Disabled Living Foundation (DLF) provides a quick and easy to use online guided advice service called AskSARA, which can help anyone who finds that they have difficulties with everyday tasks.

Visit www.asksara.org.uk to learn more about

Telecare Telecare is equipment that can detect falls, inactivity, Local telecare providers smoke, flooding, gas or extreme temperatures in the home. Sensors, when activated, will connect to a Forestcare response centre where trained operators will contact Bracknell Forest the individual through their home unit. They will Tel: 01344 786599 take the most appropriate action, such as contacting a nominated responder, family member, carer, Reading Adult Contact Team (ReACT) neighbour, doctor or the emergency services. Reading Tel: 0118 937 3747 Telecare can allow users to regain confidence in their homes and remain independent. Relatives and Careline carers are also reassured, safe in the knowledge Slough that should an incident occur, they will know about Tel: 01753 475111 (Option 1) it. Some devices can also help monitor particular Email: [email protected] health conditions and reduce the need for hospital Lifeline Alarm admission. The Royal Borough of Windsor and Maidenhead You can buy telecare and assistive technology from Tel: 01628 545 000 private companies and organisations or, if you’re Email: [email protected] eligible through an assessment (see page 13), your Wokingham Borough Council local council may be able to provide it for you. For Wokingham further information, please visit your council’s Tel: 0300 365 1234 website, see page 4. SEARCH FOR CARE IN YOUR AREA With so many providers to choose from, where do you start? www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need • Information on care quality • Links to inspection reports • Additional information, photos and web links • Brochure requests

www.carechoices.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care 11 Assistive technology checklist © 2018 Care Choices Ltd We suggest you consider the following questions before buying any assistive technology. If you are in any doubt about what technology might help meet your needs, you can contact your council or visit www.asksara.org.uk

You can download and print this checklist at www.carechoices.co.uk/checklists

Suitability Is it portable?

Does the equipment support your specific Will it need to be installed by a professional? needs? Can the retailer provide you with training in Are you willing to use it? using the equipment? Will it fit into your everyday life and routine? Reliability Have you tried a demo of the equipment? Will it work if you have pets or live with other Do you understand what the equipment is for? people, e.g. could someone else set off a sensor Do you need to take it with you when you alarm by accident? leave the house? Is it transportable? Have you read reviews of the particular piece Does the equipment have any limitations of equipment you are looking at? Consider that would make it unsuitable for you? these before making your purchase.

Will it work alongside any assistive technology Can you speak to someone who already uses it? you already have? Does it require batteries? Find out how often they will need changing and whether the Usability equipment will remind you to do this.

Is a simpler piece of equipment available, Is it durable? If you might drop it, is it likely e.g. a pill case rather than an automated pill to break? dispenser?

Does the equipment need a plug socket, and Cost will its wire cause a trip hazard? Do you know how much it costs? Is it easy to use? Can you read/hear it clearly and are any buttons big enough for you? Will you need to pay a monthly charge?

Are you able to use it? Are there any aspects Are there alternative solutions that might you don’t understand? be free?

Notes

12 Search for care at www.carechoices.co.uk and find support in your area Support from the council

The way councils provide services to eligible council involvement. adults and their carers is called personalisation. This term is used to describe a number of ways If you approach the council for social care support, in which eligible adults can receive a mixture of your needs and finances will be assessed. If you have local authority and government money to pay a carer, they can be involved and have their needs for the care services they need without direct assessed too.

Your assessment If you appear to have care or support needs, you your care and financial needs, the next stage is have the legal right to an assessment of your care to determine what services you may be eligible needs and finances. Councils are statutorily obliged for and who will pay for them. The council will to provide this to you, regardless of whether you give you more information on eligibility and the access their services. The assessment (which is free) national eligibility criteria it uses at the time of will consider: your assessment.

• how you can best be supported to live as Information on paying for care can be found on page independently as possible; 21 if you are receiving home care and page 41 if you • your home and how you are coping in it; are moving into a care home.

• your emotional wellbeing;

• your diet; and

• any health and medical treatments you need.

You will need to contact Adult Social Care to arrange an assessment. Contact details begin on page 4.

Once Adult Social Care has an understanding of

Personal Budgets If you are eligible for support from the council, you between you and your care provider, not the council. may be given a Personal Budget. If you are eligible, a Personal Budget may be taken: A Personal Budget is the amount of money that the council calculates it will cost to meet the • in the form of a Direct (cash) Payment, held support needs of eligible people. If you are eligible directly by you or, where you lack capacity, by a for a Personal Budget, the actual amount you ‘suitable person’; receive will depend on your eligible needs and your • by way of an account held and managed by the finances. The money should be spent in line with council in line with your wishes; or a support plan that has been agreed by both you and the council and can be either a full or a partial • as a mixture of the above. contribution to such costs. You may also choose to pay for additional support on top of the budget. Direct Payments cannot currently be used to pay for Any eventual contractual agreement for services is residential care.

Visit www.carechoices.co.uk for further assistance with your search for care 13 Assessments from hospital If you have been admitted to hospital and you might Social Care will work with you, your family and carers need care on discharge, you may be referred to to either restart services already in place prior to the discharge team for an assessment, which will admission or to provide the appropriate services if take place on the ward. The team may be made up you are eligible. of social workers, carers’ officers, mental health workers and housing officers. Sometimes interim care packages are set up to facilitate your discharge and you will be reassessed by Whatever services you need on discharge, Adult a community social worker within four to six weeks.

Reablement Reablement is an intensive short-term service money. For example, a reablement worker could that helps people regain skills and confidence, help you regain your confidence following a fall, or for example, after a fall or hospital stay. You may provide support that enables you to prepare a meal need to have an assessment of your care needs to if there has been a change in circumstances that decide whether you are eligible. If you are eligible, means you need to cook. They may also identify a reablement worker will support you for a limited pieces of equipment that could support you to period, usually up to six weeks. regain or maintain your independence for as long as you can. Reablement helps people to learn or re-learn daily living skills. It is not about doing things for you, it’s Speak to your GP, hospital staff or care manager if about giving you the skills and confidence to do you think you might benefit from reablement. They things for yourself. It can also mean that you do can put you in touch with the right services if they not start to depend on support that could cost you feel that reablement will help you.

Intermediate care This aims to give recovery and rehabilitation support resource helps people to regain their independence to help people regain their independence when they and feel confident in their ability to manage for come out of hospital or, just as importantly, prevent themselves with any necessary additional support. them going unnecessarily into hospital. Intermediate care, including any care home fees Intermediate care can be provided in your own where relevant, is provided by the NHS and is free. It home or in a care home, depending on local policy is usually limited to a maximum of six weeks. If, after and your specific needs. It can be provided by care this, you have ongoing care or support needs, the staff, occupational therapy and physiotherapy, with council will conduct an assessment and may help additional support provided by the local GP surgery, you to arrange any services you might need. There social workers and community nurses. This combined may be a charge for these services.

NHS Continuing Healthcare NHS Continuing Healthcare is a package of People eligible for NHS Continuing Healthcare will continuing care that is arranged and funded solely have been assessed to have a ‘primary health need’ by the NHS. This is free of charge, wherever it is and are likely to have complex medical needs and delivered. NHS Continuing Healthcare support substantial or intense ongoing care needs. may be provided in a care home or care home with nursing or in a person’s own home. See page 43 for more information.

14 Search for care at www.carechoices.co.uk and find support in your area Personal health budgets A personal health budget is an amount of money The aim is to enable people with long-term to support a person’s identified health needs. It is conditions and disabilities to have greater choice, planned and agreed between the person and their flexibility and control over the healthcare and local NHS team. support they receive. Services for carers

Who is a carer? Carers regularly look after, help or support someone • has a long-term health condition; or who wouldn’t be able to manage everyday life • misuses drugs or alcohol. without their help. A carer doesn’t have to be living with the person they care for, and the help they The carer may be helping with: give doesn’t have to be physical. The carer may be caring for a partner, another relative, a friend or a • personal care, such as washing and dressing; neighbour. For example, it may be someone who: • going to the toilet or dealing with incontinence; • is over 60; • eating or taking medicines; • is living with dementia; • getting about at home or outside; • has a physical or learning disability or a mental • practical help at home and keeping someone health condition; company; or • has sight, hearing or communication difficulties; • emotional support or communicating.

Having a carers’ assessment Anyone who provides, or intends to provide, regular • the care the carer provides and how this affects unpaid support to someone who could not manage their life; without their support has the right to have their • any support they are getting now and what else needs assessed, even if the person they care for has would help; and refused support services or an assessment of their own needs. • what they would like their support to achieve.

A carers’ assessment is an opportunity for people The assessment can also give lots of information to tell the council what they need as a carer, and about other services that might help, and other to find out what support might be available. The ideas for support. The carer’s assessment will show assessment is an essential first step for carers to get if the carer qualifies for support from Adult Social the support they may need. It looks at: Care.

Carers’ Personal Budgets The carers’ Personal Budget is a single payment from caring. that can be used towards the cost of something specific that will support carers in their caring role. When Adult Social Care considers a carers’ Personal For example, it could be used for leisure activities, Budget, it gives priority to situations where there education or training, or just to take a short break is a significant risk of the carer not being able to

Visit www.carechoices.co.uk for further assistance with your search for care 15 continue to provide care if they do not get some The money is not taxed and it will not affect any support. The amount a carer could get depends on benefits. See below for more information on carers’ their needs identified by their carers’ assessment. benefits.

Respite at home Home-based respite services give carers a break Respite at home is considered to be a service for the from their caring responsibilities. A care worker person who is being cared for. If they have a Personal can come in to look after the person being Budget for their own needs (see page 13) they could cared for, so the carer can have some time to use that money to pay for it. A financial assessment of themselves. The breaks could be regular or just the person being cared for will confirm whether they when needed. need to pay towards the cost of this service.

Benefits Carers may want to explore whether they are entitled Web: www.sloughcrossroads.org.uk to Carer’s Allowance – currently £64.60 per week but this may change over the life of this Directory. Wokingham Tel: 0118 979 5324 Carers may also qualify for Carer’s Premium or Web: www.wokinghamcrossroads.org Carer’s Credit depending on their eligibility. The Government’s website, www.gov.uk has more Signal 4 Carers information on benefits, including carers’ benefits. Web: www.signal4carers.org.uk Alternatively, contact a local carers’ organisation which may be able to help undertake a benefit check. Bracknell Forest Tel: 01344 266088 Berkshire Carers Service Email: [email protected] Supports unpaid carers in Berkshire with advice and information. Royal Borough of Windsor and Maidenhead Web: www.berkshirecarers.org Tel: 01628 947974 Email: [email protected] Crossroads Care Reading The Carers Hub Tel: 0118 945 4209 Reading, West Berkshire Web: www.readingcrossroads.org and Wokingham Tel: 0118 324 7333 Slough Email: [email protected] Tel: 01753 525796 Web: www.berkshirecarershub.org

Resource for those supporting disabled children My Family, Our Needs is an online resource providing impartial information for parents, carers and practitioners supporting children from birth to www.myfamilyourneeds.co.uk 25 years with additional needs. As well as guidance, policy and signposting, there is a lifestyle section For parents and carers of children for parents covering topics such as health and with additional needs and those wellbeing, work, family and relationships. Visit who support them. @weareMFON www.myfamilyourneeds.co.uk

16 Search for care at www.carechoices.co.uk and find support in your area Care in your own home

Carefully chosen home care with a good quality to stay happy and safe. It can offer the opportunity to provider is an excellent way to retain your freedom stay at home, in your own familiar surroundings, and and independence, whilst getting the help you need to retain a quality of life you might have feared lost.

Why choose home care? Reasons for choosing home care can vary. in looking at what will suit you best if you’d like them Sometimes after a stay in hospital, someone might to be. find they need some help whilst they recuperate. Others can find that a long-term condition or Alternatively, you or those close to you might notice disability means they can no longer cope and they changes in your ability to manage the day-to-day need a bit of help. things you normally cope with easily, like preparing meals or looking after yourself. If this happens, After a stay in hospital someone may carry out an contacting Adult Social Care is a good first step assessment of your situation to see if home care will towards finding help. Contact details begin on benefit you. You and your family will be fully involved page 4.

How home care can help you The level of home care provided can be tailored to Some agencies will provide live-in care, where a care meet your needs – from a visit once a day to a much worker will stay with you at home to support you greater amount of support. throughout the day and night which could offer an alternative to a care home. Even those with quite significant and debilitating medical conditions can get skilled personal care A list of all home care agencies operating in that can enable them to stay in their own homes. Berkshire starts on page 25.

Finding the right support Looking for care in your area? Want to know the quality of care provided. quality rating of providers you’re considering? The Care Choices website provides comprehensive You can also view an electronic version of this details of providers as well as essential information. Directory on the site and have it read to you by using the ‘Browsealoud’ function. Visit You can search by postcode, county or region for www.carechoices.co.uk care homes, care homes with nursing and home care providers that meet your needs across the country. The United Kingdom Homecare Association (UKHCA) requires its members to comply with a code of Your search can be refined by the type of care you practice. This code includes a commitment to treat are looking for and the results can be sent to you by customers with dignity and respect and operate at a email. They can also be saved and emailed to others. level above the legal minimum required in legislation.

The website includes detailed information for Social care regulations do not apply to cleaners, each care provider, including the address, phone handymen or gardeners. However, some home care number and the service’s latest CQC inspection agencies are increasingly providing staff who can report and rating (see page 46), indicating the help meet these needs too. 

Visit www.carechoices.co.uk for further assistance with your search for care 17 Free, dedicated, friendly support to help you find the care you need. • Help with long or short term care • Provide you with a choice of options • Help explain how the funding process works • The same advisor will help you through your healthcare journey

Call us on 020 3283 8610 or email us [email protected] www.carefocusconsultancy.com

Tell us what you think Complete our short questionnaire www.carechoices.co.uk/reader-survey

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18 Search for care at www.carechoices.co.uk and find support in your area  The benefits of using a regulated agency • providing training and development for care include: workers; • assessing your care needs and tailoring a plan to • managing workers’ pay, including compliance meet those needs; with the National Minimum Wage; • advertising, interviewing and screening suitability • managing employment relationships, including of workers; sickness, absence and disciplinary matters; and • arranging necessary insurance cover; • managing health and safety issues. Living with dementia at home

If you are concerned about persistent forgetfulness • specialist day centres; or memory difficulties, it is important to consult a • respite care or short breaks; GP. They can undertake an initial examination and refer you to a memory clinic for further investigation • assistive technology and community alarms; if necessary. • home care;

The various types of support available to you and • meals at home; your carer are likely to involve NHS services, Adult • community equipment; Social Care and voluntary agencies. Some examples • extra care sheltered housing; and of services and support to help people living with dementia include: • carers’ support groups.

Family support If you know someone who is worried about their • support to live their life; memory, encourage them to visit their GP. The more support you can give someone, the better life with • reassurance that they are still valued and that dementia can be, especially in the early years. Focus their feelings matter; on what the person can do, not what they cannot • freedom from as much external stress as do, help with little errands or with cooking, listen to possible; and the person with dementia, and find out more about the condition. • appropriate activities and stimulation to help them to remain alert and motivated for as long as When someone is living with dementia, they need: possible.

Dementia Friends People with dementia sometimes need a helping See www.dementiafriends.org.uk for further hand to go about their daily lives and feel information. included in their local community. Dementia Friends is giving people an understanding of dementia and the small things they can do that can make a difference to people living with dementia – from helping someone find the right bus to spreading the word about dementia.

Visit www.carechoices.co.uk for further assistance with your search for care 19 Respite care Spouses, partners and relatives who care for a person with dementia attending a day centre or a person with dementia may require a break from care worker visiting the person’s home to enable their caring responsibilities. This is known as ‘respite the carer to have a break. Contact your council to care’ and may be a regular break of a few hours a see if you are eligible for support with arranging week or a period of a few weeks. It may be planned these services, see page 13 for information on or be required in an emergency and can involve the assessments.

Care at home It can often be best for a person with dementia to stay living in their own home for as long as possible. This may mean that they require some support services at home.

The person living with dementia will respond best to the same care staff who know them well. Continuity of care can be provided by either care agencies or carers employed directly by the person or his or her family.

Specialist dementia day centres A good day care service will be able to offer a range Activities may include outings, entertainment, of activities and support that will enable the person personal care, meals, hairdressing and support for with dementia to retain skills and remain part of carers. their local community. Attendance at day centres can be offered from just Specialist day centres for people with dementia a few hours a week to a number of days. Contact should be organised and run with their needs in your council or local Alzheimer’s Society office for mind, aiming to build on their strengths and abilities. more details, see ‘Useful local contacts’ on page 64.

Alzheimer’s Society This leading charity works to improve the quality For more information on care homes for people with of life of people affected by dementia. If you have dementia, see page 41. concerns about any form of dementia, please contact your local office for information and support and access to local services. See page 64 for SEARCH FOR CARE contact details. IN YOUR AREA Alzheimer’s Society’s National Dementia Helpline www.carechoices.co.uk is available on 0300 222 1122 and can provide information, support, guidance and signposting to • Find care providers quickly and easily • Search by location and care need other appropriate organisations. • Information on care quality • Links to inspection reports The Helpline is open from 9.00am to 5.00pm, • Additional information, photos and web links Monday to Friday; and 10.00am to 4.00pm, • Brochure requests Saturday and Sunday.

20 Search for care at www.carechoices.co.uk and find support in your area Paying for care in your home

Councils provide upfront information on how much national eligibility criteria set by the Government. people can expect to pay for home care and how This ensures people are only required to pay what charges are worked out. This information must be they can afford, taking into account capital, income made available when a needs assessment is carried and expenditure. out. Written confirmation of how the charge has been calculated must be provided after a financial Your assessment looks at how much money you assessment. have coming in, gives an allowance (set by the Government) for everyday living expenses and If you have more than £23,250 in savings or capital makes allowance for disability-related expenditure. you will have to pay the full cost of your care. The This is the extra amount you spend as a result of value of your home is not counted when working your disability or illness. Adult Social Care can help out charges for non-residential care. If you have you to identify these costs. They will also carry out more than £23,250, you should tell Adult Social a full benefit check and, if you want them to, assist Care when your savings are likely to fall below this you with claiming your full entitlement. amount. Figures mentioned here may change over the Councils calculate charges in accordance with lifetime of this Directory.

Non-means tested care and support Care provided by the NHS is free; for example, services Independence Payments (PIP). AA and PIP are non- provided by a community or district nurse. Some means tested benefits. Provided you are eligible, people do not have to pay towards care services. For you can receive AA or PIP regardless of how much example, aftercare services provided under section income or capital you have. AA is payable to people 117 of the Mental Health Act are free of charge. over the age of 65 and PIP to those aged 16 to 64. There are different rates that can be awarded, If you need care or support you may be eligible dependent on the level and type of help you need. to claim Attendance Allowance (AA), or Personal These can be found at www.gov.uk

Other ways to fund your care and support

It is important to seek independent financial advice The Money Advice Service if you are paying for your own care and support. A free and impartial money advice service set up There are independent financial advisers that by the Government. focus specifically on care funding advice, often Tel: 0800 138 7777 referred to as specialist care fees advisers. They are Web: www.moneyadviceservice.org.uk regulated by the Financial Conduct Authority (FCA) and must stick to a code of conduct and ethics and Further information on paying for care can be found take shared responsibility for the suitability of any beginning on page 41. product they recommend.

The Society of Later Life Advisers (SOLLA) Aims to assist consumers and their families in finding trusted, accredited financial advisers who understand financial needs in later life. Web: www.societyoflaterlifeadvisers.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care 21 Achieving better independence... In the comfort of your own home

Live-In Care is the perfect choice for anyone who needs extra support and wishes to remain in the comfort of their own home, with the reassurance of a full time live-in carer. If you would like the peace of mind, independence and support that a 24 hour carer can provide then Abi is your perfect partner. > With extensive in-house training our carers offer the very best support > We understand that life isn’t predictable and therefore our care packages are ﬂ exible to suit you Abi is a friendly and professional care agency with staff who have a genuine interest in caring for our community. Your Abi Carer can assist you to retain your independence by offering: > Support with Personal Care > Companionship > Domestic Support > Accompanied Trips Our live-in service can be used for long or short periods of times including: > Respite Care – to cover holidays, illness or rehabilitation

For further information please call 01722 343 989 or email [email protected] Abi is the Number 1 choice for a career in care, please visit our website for more information.

www.abicare.co.uk

For more information on home care, see A countywide list of home care providers starts page 17. on page 25.

Tell us what you think Complete our short questionnaire www.carechoices.co.uk/reader-survey

Agency 1 Fees per week Quality rating*

Agency 2 £ £ Agency 3 £

We suggest that you have paper with you when speaking with home care agencies so you can make notes. You can download and print this checklist at www.carechoices.co.uk/checklists

About the agency Accommodating your needs How long has the agency been Can the agency accommodate your operating? needs if they increase? Ask about the process for this. How long are staff allocated per visit? Does the agency have a training Can you contact the agency in an scheme in place? emergency or outside office hours? Are all staff trained to a certain level? Does the agency have experience with your specific needs? Are staff able to help with administering medication if required? Staff Is there a way for staff to communicate with each other about the support they Are you likely to be visited by different provide when they visit you? How? staff each day? Are all staff checked with the Regulation Disclosure and Barring Service? Will your support plan be reviewed at Will you be notified in advance if your regular intervals? care worker is on holiday or sick? Can you see the agency’s contract terms? Are staff matched to you specifically, based on your needs and preferences? Can you lodge a complaint easily? Can you meet your care worker(s) Are complaints dealt with quickly? before they start? Can you see a copy of the agency’s Does the agency have both male and CQC registration certificate and female staff? quality rating?

Notes

*See page 46.

Visit www.carechoices.co.uk for further assistance with your search for care 23 Live-in Care from £695 per week

www.blueangelcare.com email: [email protected]

The alternative to Care Home admission. Live-in Care enables anyone with care needs to Tell us continue living in their own home with a round-the-clock care worker. what you think Complete our short questionnaire www.carechoices.co.uk/reader-survey 08000 121 247 | www.liveincare.info

Audley Care Inglewood Exceptional care in your own home

We understand your needs can change over time. Which is why we provide a whole range of services from personal care to specialist care should you ever need them. These include companionship, dementia care, help with Parkinson’s, stroke, multiple sclerosis and end of life care.

Call us today on 01488 209 104 or email [email protected]

Audley Inglewood, Templeton Road Kintbury, Hungerford RG17 9AA

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24 Search for care at www.carechoices.co.uk and find support in your area Home care providers Advertisers are highlighted

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Visit www.carechoices.co.uk for further assistance with your search for care 25 Home Angels Healthcare Care and Nursing at Home Services Ltd

Home Angels Healthcare Services Ltd is committed to providing: • Domiciliary care • Live in care • Companionship We strive to encourage independence and promote person centred care, with the help of our dedicated team of professionals.

Please call us for an informal discussion. Do you need a helping hand? • Newbury Branch 01635 33268 • Swindon Branch 01793 441766 • Wokingham Branch 0118 4028935 If you are looking for an alternative to Enquiries to [email protected] or [email protected] residential care or extra support for those or [email protected] www.homeangelscare.com everyday tasks that are becoming difﬁcult for you or a loved one – then we’re here to help in Berkshire from 30 minutes per For family carers - our respite breaks week to full-time live-in care. at home service will take over your caring role and give you peace of mind while Our care teams have been providing enjoying your break. award-winning quality home care since For people with care needs - our 1989 and can help with: personal care, Call & Care Service is tailored for housekeeping, help getting around or even you. We provide domiciliary care and companionship to help you live the life to provide a break to an existing family you want. member or care-giver. Crossroads Care Wokingham is your local charity with 24 years’ experience in care.

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26 Search for care at www.carechoices.co.uk and find support in your area Home care providers continued Advertisers are highlighted

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Visit www.carechoices.co.uk for further assistance with your search for care 27

Oxford House Community Care provides Personal Care, Support and Stay in the home you love. Companionship services to people in  Flexible & tailored care around the clock their own homes. Stay in the home you love.  Care and housekeeping in your own home Established in 1992, we have a • Flexible & tailored care around the clock the way you like it trained and competent team of Care • Care and housekeeping in your own home  Peace of mind for yourself or a loved-one Workers across East Berkshire. We the way you like it  Established since 1986 can tailor individual support to suit • Peace of mind for yourself or a loved-one  Friendly, trained and dedicated carers each person’s requirements and • Established since 1986 preferences. For a no obligation Call now for helpful advice. Friendly, trained and dedicated carers consultation, please contact us. • Stay in the home you love.  Tel: 01494 678811 Flexible & tailored care around the clock Chester House • 9 Windsor End T: 01753 645112 E: [email protected]  Tel:Care and 01753 housekeeping 833242 in your own home Beaconsfield • HP9 2JJ www.oxfordhousecare.com the way you like it www.universal-care.co.uk  www.universal-care.co.ukPeace of mind for yourself or a loved-one  Established since 1986  Friendly, trained and dedicated carers Call now for helpful advice. Providing high quality home Tel: 01494 678811 Chester House • 9 Windsor End Beaconsfield • HP9 2JJ care services that enable www.universal-care.co.uk people to live independently SM Voice Advocacy Limited, Specialist Supported Living and Community Care and Support for Adults within their home. with Learning Disabilities, Autism, Down Syndrome and other complex needs.

We offer care and support in our supported living We can assist you with: placements, community care and support and respite 3 Companionship care in community settings or in one of our Respite Accommodation (situated in Reading, Berkshire). 3 Personal care 3 Social intervention Our services are tailored to individual needs and our ethos is to deliver a unique service whilst being attentive 3 Clinical care needs such as ventilation, PEG, to their specific requirements. Our Care continence care, Autonomic Dysreflexia and support team are highly experienced management, tracheostomy care and trained in delivering a full spectrum of care and support to everyone we support. 3 Medication 3 House work & shopping Basingstoke Office And much more 65 Milton Close, RG24 9BY admin.smvoiceadvocacy.org Tel: 01256 560261 – 07465 720120

Contact us now for more information. Reading office Suite B, Hawkhurst House, Headley Road East, RG5 4SZ 0330 100 8199 [email protected] [email protected] Tel: 0118 996 0639 www.radis.co.uk www.smvoiceadvocacy.org

For information on home care and how it could Use our home care agency checklist on page 23 help you, see page 17. for ideas of questions to ask. Tell us what you think What have you found useful and what could we do better? Let us know. www.carechoices.co.uk/reader-survey

28 Search for care at www.carechoices.co.uk and find support in your area Home care providers continued Advertisers are highlighted

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Visit www.carechoices.co.uk for further assistance with your search for care 29 Home care providers continued Advertisers are highlighted

HERITAGE HEALTHCARE WINDSOR INDEPENDENT SUPPORTED Slough LIVING AND DISABILITIES Tel: 01753 428028 OP D PD LDA MH SI YA Slough Tel: 01753 771122 PD LDA MH YA HOME ANGELS HEALTHCARE SERVICES LTD Newbury Advert page 26 JIGSAW CREATIVE CARE Tel: 01635 33268 OP D PD LDA SI YA Reading Wokingham Tel: 0118 988 9686 OP PD LDA MH SI YA Tel: 0118 402 8935 OP D PD SI YA K & J CARERS HOME INSTEAD SENIOR CARE Slough (MAIDENHEAD, HENLEY & WALLINGFORD) Tel: 07542 780949 OP D PD LDA SI YA Reading KARE PLUS WINDSOR Tel: 01628 299097 OP D PD YA Slough HOME INSTEAD SENIOR CARE (READING) Tel: 01753 208668 OP D PD LDA SI YA Reading KCARE NURSING AGENCY LTD Tel: 0118 909 9108 OP D PD LDA MH SI YA Reading HOME INSTEAD SENIOR CARE (SLOUGH) Tel: 0118 956 9922 OP D PD LDA MH SI YA AD Reading Slough Tel: 01753 290955 OP D PD LDA SI YA Tel: 01753 525775 OP D PD LDA MH SI YA AD HOMECARE KHARIS SOLUTIONS Wokingham Slough Tel: 0118 997 8600 OP D PD MH SI YA Tel: 0333 012 4016 OP D PD LDA MH SI YA AD HOMECARE PEOPLE LTD, THE – WOKINGHAM KIMARA SUPPORT LTD Reading Maidenhead Tel: 01189 977499 OP D PD MH SI YA Tel: 0203 291 3436 OP D PD LDA MH SI YA AD IMPACT CARE SERVICES KINGWOOD Slough – DOMICILIARY CARE Tel: 01753 720277 OP D PD LDA MH SI YA AD Reading Tel: 0118 931 0143 LDA IN HAND CARE SERVICES LTD Slough LADY ELIZABETH HOUSE Tel: 01753 722108 OP D PD MH SI Maidenhead Tel: 01628 635879 OP PD SI YA INCA NURSING AGENCY AND INCA DOMICILIARY CARE AGENCY LIFECARERS Bracknell (BRACKNELL, CROWTHORNE AND SANDHURST) Tel: 01344 482171 OP D PD LDA SI YA Bracknell Tel: 01344 393047 OP D PD LDA MH SI YA AD INDEPENDENCE WITH DIGNITY SUPPORT SERVICES LTD LINK SUPPORT Thatcham Wokingham Tel: 07429 539046 OP D PD LDA MH SI YA Tel: 01344 488155 OP PD LDA MH SI YA

30 Search for care at www.carechoices.co.uk and find support in your area Home care providers continued Advertisers are highlighted

LIVABILITY ST RONANS ROAD NORWOOD RAVENSWOOD Reading Crowthorne Tel: 02074 522000 OP PD LDA YA Tel: 0208 809 8809 OP D PD LDA MH SI YA LOVINGANGELS CARE LTD OPTALIS EXTRA CARE BERKSHIRE Bracknell Wokingham Tel: 0333 355 3126 OP D PD LDA SI YA Tel: 0118 977 8600 OP D PD SI YA LYNWOOD HOME CARE ORACLE MEDICAL CARE UK Ascot Advert page 41 Slough Tel: 01344 298100 OP D PD MH SI Tel: 0844 693 3312 OP D YA MAHOGANY CARE – HOLYPORT PATIENCE CARE SERVICES LTD Maidenhead Reading Tel: 07703 020567 OP D PD YA Tel: 0118 933 8612 OP D PD LDA SI YA MAKAI CARE LTD PEMBROKE APARTMENTS Reading Reading Tel: 07825 180069 OP LDA MH YA Tel: 0118 941 4200 OP D PD MH SI YA MATCH OPTIONS PEMBROKE LODGE Slough Reading Tel: 01753 545342 OP D PD LDA MH SI YA Tel: 0118 941 4200 OP D PD MH SI MAYFIAR HOMECARE – NEWBURY PEOPLE MATTER SUPPORT SERVICES LTD Newbury Reading Tel: 01635 36810 OP D PD SI Tel: 07775 446434 OP LDA YA MONSOON HOUSE PRESTIGE HEALTHCARE SERVICES Wokingham Thatcham Tel: 07946 544729 OP D PD LDA MH SI YA AD Tel: 01635 885160 OP D PD SI YA MULTI-CARE COMMUNITY PRIVILEGE CARE LTD SERVICES READING LTD Slough Reading Tel: 01753 548110 OP D PD SI YA Tel: 0118 467 5838 OP D PD LDA YA PROACTIVE LIFE (BERKSHIRE) MY HOMECARE READING MED CARE HOME SERVICES LTD Reading Reading Tel: 0118 327 1430 OP D PD LDA MH YA Tel: 0118 940 1144 OP D LDA MH YA NEST HOMECARE – WINDSOR PURLEY PARK TRUST (DCA) (UNIT 2) Windsor Reading Tel: 01753 847677 OP D PD SI YA Tel: 07590 169111 LDA YA NEW SUPPORT SOLUTIONS Q CARE BRACKNELL Reading Bracknell Tel: 0118 933 2286 OP D PD LDA MH SI YA AD Tel: 01344 596880 OP D PD LDA MH SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 31 Home care providers continued Advertisers are highlighted

Q1CARE LTD SHORT TERM SUPPORT AND Reading REHABILITATION TEAM Tel: 0118 932 3865 OP D PD SI YA Windsor Tel: 01628 621981 OP D PD LDA MH SI YA AD QUALITY CARE PROVIDERS (DOMICILIARY CARE) SLATER CENTRE, THE Reading Newbury Tel: 0118 966 6832 OP PD LDA MH SI YA Tel: 01635 778125 OP LDA YA RADIS COMMUNITY CARE SLOUGH BOROUGH COUNCIL RECOVERY, (READING) REHABILITATION & REABLEMENT SERVICE Reading Advert page 28 Slough Tel: 0330 100 8199 OP D PD LDA MH SI YA AD Tel: 01753 690936 OP D PD LDA MH SI YA RADIS COMMUNITY CARE SLOUGH CROSSROADS – CARING FOR CARERS (SUPPORTED LIVING READING) Slough Reading Advert page 28 Tel: 01753 525796 OP D PD LDA MH SI YA

Tel: 0330 100 8199 OP PD LDA MH SI YA AD SM VOICE ADVOCACY LTD RAINBOW SOCIAL CARE LTD Reading Wokingham Tel: 01256 560261 OP D PD LDA MH SI YA

Tel: 0118 402 8923 OP D PD LDA MH SI YA SORELLE SUPPORT READING CROSSROADS Reading Reading Tel: 0118 966 4273 OP D PD LDA MH SI YA Tel: 0118 945 4209 OP D PD LDA MH SI AD ST CHRISTOPHER’S HOME CARE LTD REALCARE+ LTD Ascot Advert page 50 Reading Tel: 01344 883905 OP D PD MH SI YA Tel: 0118 983 9000 OP D PD LDA MH SI YA AD START RIGHT AT HOME Wokingham (MAIDENHEAD AND SLOUGH DISTRICT) Tel: 0118 977 8600 OP D PD SI YA Maidenhead STATION ROAD, 11A Tel: 01628 200068 OP D PD SI YA Slough Tel: 01628 669648 RIGHT AT HOME OP D PD LDA SI YA (READING AND WOKINGHAM DISTRICT) SUPERB HEALTHCARE LTD Maidenhead Reading Tel: 0118 207 0600 OP D PD SI YA Tel: 0118 375 4194 OP D PD LDA MH SI YA AD RMB HEALTHCARE SUPPORT HORIZONS Bracknell Wokingham Tel: 01344 249415 OP D YA Tel: 0118 989 3959 OP D PD LDA MH SI YA ROYLE CARE LTD SUPPORT PARTNERS Reading Newbury Tel: 0118 957 7460 OP D PD MH SI YA AD Tel: 01635 581244 OP D PD LDA MH SI

32 Search for care at www.carechoices.co.uk and find support in your area Home care providers continued

SUPREME HEALTHCARE SERVICES TOP CLASS QUALITY SERVICES LTD Reading Reading Tel: 0118 986 3406 OP D PD LDA MH SI YA Tel: 0118 959 6526 OP D PD LDA MH SI YA AD SURECARE (READING AND EAST BERKSHIRE) TOTAL HEALTH SUPPORT AND Reading TRAINING SERVICES LTD Reading Tel: 0118 959 5288 OP D PD LDA MH SI YA Tel: 0118 987 2035 OP D PD LDA MH SI YA SURECARE (SLOUGH) VJ CARERS LTD Slough Reading Tel: 01753 548876 OP D PD LDA MH SI AD Tel: 0118 986 8394 OP PD YA SYLVIANCARE VOYAGE (DCA) BERKSHIRE Reading Winnersh Tel: 0118 327 3232 OP D PD LDA MH SI YA Tel: 07795 256392 OP D PD LDA MH SI YA THAMES CARE WE LOVE CARE LTD Reading Maidenhead Tel: 0118 327 6961 OP D PD LDA SI YA Tel: 01628 306000 OP D PD YA THAMESFIELD AT HOME WEST BERKSHIRE COUNCIL HOME CARE SERVICE Henley-on-Thames Newbury Tel: 01491 418100 OP D PD SI YA Tel: 01635 503503 OP D PD LDA MH SI YA TONNA CARE SERVICES LTD WHITESTONE CARE Reading Slough Tel: 0118 975 9222 OP D PD LDA Tel: 0800 085 1254 OP LDA MH YA

www.carechoices.co.uk SEARCH FOR CARE IN YOUR AREA With so many providers to choose from, where do you start? • Find care providers quickly and easily • Additional information, photos • Search by location and care need and web links • Information on care quality • Brochure requests • Links to inspection reports www.carechoices.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care 33 Housing with care

Housing with care combines independent living voluntary organisations or private companies. in a home with security of tenure, along with care services arranged according to need. Schemes may Properties may be available for rent, mixed tenure be run by housing associations, the local authority, or to purchase.

Supported Living Supported Living is a term generally used to shared accommodation, and extra care housing. describe situations in which people (often adults The individual, a private landlord, a housing with a learning disability or mental health condition) association, a local authority or a charity may own rent their home, and their personal care or support the property. is arranged separately. This means they can change their support without having to move, or move Supported Living refers to the way in which and take the same support with them. People have accommodation and support are organised, rather greater security of tenure, and can claim a wider than the amount of support. This will be tailored to range of welfare benefits than in residential care. individual need and can include access to support 24-hours a day if assessed as necessary, although Supported Living can be delivered in a range many people do not require this – particularly with of settings, including individual flats or houses, the use of assistive technology (discussed on page clusters of self-contained flats on the same site, 11).

Shared Lives Shared Lives is a service for adults with learning or Shared Lives carer’s home. Shared Lives carers are physical disabilities and for older people. It is family- local people recruited and trained to make sure they based care provided by individuals and families in the have the right qualities to provide care and support.

Sheltered housing Sheltered (or retirement) housing is provided by A scheme manager is either based at the site or local authority housing departments and housing visits regularly. associations for older people who would like to remain independent but prefer the added security Many sheltered housing schemes also have and reassurance of a scheme manager and an alarm communal lounges, laundry facilities, lifts, door call service. entry systems and specially-adapted facilities.

Extra care housing Extra care housing is similar to sheltered schemes, available 24-hours a day. with self-contained accommodation together with some communal facilities. In an extra care Extra care allows you to retain your own tenancy scheme, instead of low-level support traditionally and have care services delivered, ensuring that provided by wardens in sheltered schemes, higher you can remain safely in your own self-contained levels of care and support are provided on site by accommodation. For information on extra care a designated team of care workers, who can be housing in your region, contact Adult Social Care.

34 Search for care at www.carechoices.co.uk and find support in your area Specialist services

Learning disability If you are living with a learning disability in You may also find the organisations listed here useful. Berkshire, you should contact your local council for support. They might be able to signpost you to Mencap local services and assess your needs in case they Supporting people with learning disabilities to feel can help you. valued equally, listened to and included. Tel: 0808 808 1111 The council aims to keep people independent in Email: [email protected] their own homes wherever possible, but if you Web: www.mencap.org.uk need to move somewhere with care and support, you might like to consider a housing with care Scope scheme, see page 34. Offers free, impartial and expert information, advice and support to disabled people and their If your needs are such that you require support families, 9.00am to 5.00pm weekdays. Tel: 0808 800 3333 in a care home, this Directory contains a list of all Email: [email protected] care homes in Berkshire. Any learning disability Web: www.scope.org.uk providers are denoted with LDA.

Mental health If you are worried about your mental health, it’s Wokingham Community Mental Health Team important to remember that you aren’t alone. Lots Tel: 0118 989 0707 of people have issues with their mental health and there’s help and advice available in Berkshire to support you.

Your GP should be your first point of contact if you want confidential advice or services, or you can contact one of the organisations listed here for free help and support.

Adult Mental Health teams

Bracknell Forest Community Mental Health Team Tel: 01344 823333

Reading Mental Health Team Tel: 0300 365 0300

Slough Community Mental Health Team Tel: 0300 365 0300 (new referrals) or 01753 690950 (existing referrals)

West Berkshire Community Mental Health Team Tel: 01635 292020

Visit www.carechoices.co.uk for further assistance with your search for care 35 Physical disability If you have a physical disability or a long-term of services to help you live as independently as illness, Adult Social Care and other organisations in possible. There are also services available to support the independent and not-for-profit sectors may be someone who may be your carer if they need able to signpost you to, or provide you with, a range support to continue caring.

Sensory services Sensory Services teams, which include rehabilitation continue to support them. workers and social workers, can provide information packs, advice and access to services as well as Action on Hearing Loss support from a network of national and local Tel: 0808 808 0123 agencies. Textphone: 0808 808 9000 SMS: 07800 000360 The teams provide services to all adults and children Email: [email protected] who are: Web: www.actiononhearingloss.org.uk • blind or partially-sighted or have a degree of sight loss; Berkshire Vision Tel: 0118 987 2803 • deaf or hard of hearing or have a degree of Email: [email protected] hearing loss; or Web: www.bcbs.org.uk • deafblind or have a degree of dual sensory loss. RNIB If you care for someone with a sensory impairment, Tel: 0303 123 9999 the Sensory Services teams can carry out an Email: [email protected] assessment of your needs as a carer to help you to Web: www.rnib.org.uk

Advocacy Advocates can give advice, support and information Email: [email protected] to people of any age. They help you to voice Web: www.pohwer.net your concerns and guide you through difficult or challenging times. You should consider using Support, Empower, Advocate, the services of an advocate if you feel unsure or Promote (SEAP) concerned when you are faced with making an SEAP provides an advocacy service in Berkshire important decision about your care. for adults with a mental health condition. Tel: 0330 440 9000 Advocates are not there to tell you what to do or to Email: [email protected] make decisions for you, but to help you express your Web: www.seap.org.uk views and make your own decisions. Councils have a legal obligation to provide an advocate to you if West Berkshire Advocacy you need one at any stage of your care and support (WEBCAS) planning with them. Provides a range of advocacy services for people with disabilities and their carers, mainly in West POhWER Berkshire. Delivers information, advice, support and Tel: 01635 760535 advocacy services throughout England. Email: [email protected] Tel: 0300 456 2370 Web: www.webcas.org.uk

36 Search for care at www.carechoices.co.uk and find support in your area Planning for end of life Although the subject of dying is often painful to up, as it is vital to establish your preferences and contemplate, planning for the end of life can be a choices. good way to share your wishes and help your family to know what you would like. Good planning for all You could use the Preferred Priorities for Care (PPC) your needs should mean that you can convey your document to help with outlining your wishes. The wishes, including where you would like to die if you PPC document is designed to help you prepare for choose. You may wish to remain in your own home the future and gives you an opportunity to think or care home in your last days and not be admitted about, talk about and write down your preferences to hospital. and priorities for care at the end of life.

When choosing a service, you should consider its It is also important to know that all health and end of life care philosophy and policies. Enabling social care staff must be trained in communication people to die in comfort and with dignity is a core regarding end of life care and will be trained in part of providing care. The way care professionals assessing the needs of individuals and carers. approach the process will be incredibly important for you, your family and carers. It is worth asking care providers whether they are working towards The Gold Standards Framework. The service should have an open approach to end This can be used in various settings, for example of life care. It should initiate conversation with you hospitals, primary care and care homes, to improve and your family and work with your GP to ensure the co-ordination and communication between your needs and wishes are discussed and planned different organisations involved in providing care for for. An end of life care plan should also be drawn someone near the end of their life.

Planning for your funeral While you are thinking about the future, you may www.dyingmatters.org/page/my-funeral-wishes want to consider writing down your wishes for your funeral. This can help to alleviate pressures on your You do not have to instruct a funeral director, but family. They may appreciate knowing your wishes if you do, ensure that the director you choose and that they can make sure they are considered at is a member of either the National Association your funeral. By detailing your wishes, your family of Funeral Directors or The National Society of can be comforted by the fact that they don’t need Allied and Independent Funeral Directors. These to make all the decisions about what you would have associations have strict guidelines that members liked or wonder whether they are making the right must adhere to. choices.

See page 66 for details of organisations that may Things to consider are included in ‘My Funeral be able to help you plan for the end of your life or Wishes’, a form produced by Dying Matters and the your funeral. National Association of Funeral Directors. Visit Tell us what you think What have you found useful and what could we do better? Let us know. www.carechoices.co.uk/reader-survey

Visit www.carechoices.co.uk for further assistance with your search for care 37 Care homes

All care homes and agencies providing care at home agency, publishing a report along with a rating. CQC in England must be registered with the independent quality ratings must be displayed at the operator’s regulator, the Care Quality Commission (CQC). premises and on its website. You can also find inspection reports and ratings for all services on the The CQC inspects every care home and home care CQC’s website (www.cqc.org.uk).

Types of care home Care homes (personal care only) in your own home, or in hospital if you’ve been ill, or If you need someone to look after you 24-hours in a care home. You will be fully involved in planning a day, but don’t need nursing care, a care home for your care needs. offering only personal care may be the best option. Personal care includes bathing, feeding, dressing If, after a needs assessment, a care home providing and help with moving. It is a good idea to have a nursing care is the best solution for you, a social needs assessment before you choose a care home worker will give you information to help you find a to ensure it is the best way to meet your needs, see home which meets your care requirements. The cost page 13 for more on assessments. of the nursing care part of your fees may be paid by the NHS to the home directly: the current amount is Care homes with nursing £158.16 per week. This figure may change over the A care home with nursing provides the same care lifetime of this Directory, check with Adult Social and support as a care home offering personal care, Care. but with 24-hour nursing staff on hand. If you think For help with finding care homes and care homes you may need nursing care in a home, you will need with nursing in your area, visit this Directory’s to be visited by a social worker or a care manager to website at www.carechoices.co.uk work out what care you will need. This visit might be

Activities in care homes The word ‘activity’ can imply many different things Lots of care homes now employ a dedicated activity but, in the context of a care home, it should mean co-ordinator. What they do and how they do it varies everything a resident does from when they open from one home to another. Increasingly, they are their eyes in the morning until they go to sleep fully integrated into the staff team, play a key part at night. Activities should stimulate residents in developing care plans and ensure that all staff emotionally, physically and mentally and, in a good appreciate the part they play in delivering high- care home, should encompass all aspects of daily quality activity provision. life. They can range from choosing what to wear, to helping with tasks around the home or garden, Ensure you speak to any potential providers about to listening to the radio or joining in with an art or the activities they provide in their care home. exercise class.

Above all, activities provide a point of interest, fun and challenge to each day. They should enable people to participate in daily life, be engaged and maintain hobbies or activities they have enjoyed throughout their life, as well as offering the opportunity to try something new, if they wish.

Home 1 Fees per week Quality rating*

Home 2 £ £ Home 3 £

We suggest that you take paper with you when visiting care homes so that you can make notes. You can download and print this checklist at www.carechoices.co.uk/checklists

Staff Personal preferences What is the minimum number of Is the home too hot/cold? Can you staff that are available at any time? control the heating in your room? Are staff respectful, friendly and polite? Is the décor to your tastes? Do staff have formal training? Are there restricted visiting hours? Are the staff engaging with residents? Is there somewhere you can go to be alone? Activities Does the home feel welcoming? Can you get involved in activities you enjoy? Catering Is there an Activities Co-ordinator? Can the home cater for any dietary requirements you may have? Does the home organise any outings? Does the menu change regularly? Are residents escorted to appointments? Can you eat when you like, even Do the residents seem entertained? at night? Does the home have a varied Can you have food in your room? activities schedule? Is there a choice of food at mealtimes?

Life in the home Is alcohol available/allowed if you want it? Is the home adapted to suit Can visitors join you for meals? your needs? Can you bring your own furniture? Fees Are there enough plug sockets in Do your fees cover all of the services the rooms? and activities? Are there restrictions on going out? Are fees likely to change regularly? Is there public transport nearby? Is the notice period for cancellation of Does the home provide any transport? the contract reasonable? Can you make/receive calls privately? Could you have a trial period? Can you decide when to get up and Can you keep your room if you go go to bed? into hospital? Does the home allow pets? Can you handle your own money? *See page 46.

Visit www.carechoices.co.uk for further assistance with your search for care 39 Astbury Manor Care Home A stunning new care home for Berkshire A care home of real comfort and quality, Astbury Manor offers the best in residential and dementia care.

Resident well-being is our focus, and all aspects of care and lifestyle are tailored to the individual to ensure support for mind, body and soul. Competitive rates, no up-front or joining fees, rooms fully furnished and all-inclusive, no matter how much care you require.

Cafés • Hair Salon • Therapy room • Outdoor terraces on all floors • Private minibus for regular trips out Call 01344 598107 or Search ‘Astbury Manor Care’ online or on

Astbury Manor Care Home Crowthorne Road North Bracknell | Berkshire RG12 7AU

See the checklist on page 39 for questions to ask See page 41 for more information on paying for when looking at care homes. care homes in Berkshire.

Your care, your home, your choice.

Looking for exceptional care that’s as individual as you are, transparent pricing and 24 years’ of experience to give you peace of mind now and in the future?

Call to find out about our inclusive care Dormy House Nursing Home - Sunningdale, SL5 9RL packages and current availability in Berkshire. Freephone 0808 223 5356 Berkshire www.caringhomes.org/berkshire Abbeycrest Nursing Home - Sonning Common, RG4 9RG Residential | Nursing | Dementia Care | Short Stay | Permanent

40 Search for care at www.carechoices.co.uk and find support in your area Care homes and dementia A good care home will follow the concept of a opportunities to go in and out of the building within person-centred approach to care for people with a safe environment. dementia. This means that the unique qualities and interests of each individual will be identified, Plenty of natural light and an easy way of finding understood and accounted for in any care planning. one’s way around the building and grounds are essential for minimising disorientation. The person with dementia will have an assessment and an ongoing personalised care plan, agreed Staff training across health and social care. This should identify Dementia-specific training is essential to ensure a named care co-ordinator and addresses their that care home staff understand how best to individual needs. support and care for people with dementia. Ask to speak with the Dementia Champion and question They must also have the opportunity to discuss the placement if the home does not have a specific and make decisions, together with their carers, Dementia Lead. about the use of advance statements, advance decisions to refuse treatment, Preferred Priorities for Care and Lasting Powers of Attorney. For more information on these, see pages 37 and 45. Residential, nursing, dementia It is important that care and support options are & respite care centre, Ascot tailored to the needs of the individual. Make sure Whatever your care needs, we can provide staff know the person you care for by providing the right level of support for you and life story books, telling staff about their likes and deliver peace of mind to your loved ones. dislikes and providing belongings that bring comfort For information call 01344 298100 www.ben.org.uk/lynwood and have meaning for them.

Within the home, much is down to the attitude and skills of the manager and the staff. Do they provide an environment that enables a person with dementia to exercise choice and personal preferences even in the later stages of the condition? Who is the person in charge of championing dementia care best practice in the home? Further questions to consider are included in the residential dementia care checklist on page 42.

Design and technology Flexible, continuing care The design of a care home specialising in dementia for those in later life needs to be based on small group living, preferably Owned and operated by Ben with accommodation on one level and with Paying for care

When a local authority provides or arranges services Financial assessment for you, you may be asked to contribute towards the To determine whether or not you will need to cost of care at home or in a care home, depending contribute towards the cost of your support, the on your personal circumstances. council will conduct a financial assessment. This

Home 1 Fees per week Quality rating*

Home 2 £ £ Home 3 £

We suggest that you take paper with you when visiting care homes so that you can make notes. Please use this checklist in conjunction with the care homes checklist on page 39. You can download and print this checklist at www.carechoices.co.uk/checklists

Design Health Are there clear signs throughout Can residents get help with eating the home? and drinking? Has the home been designed or How often does the home review adapted for people with dementia? residents’ medication? Are the home and grounds secure? Does the home offer help if a resident needs assistance taking Are there prompts outside the medication? residents’ rooms to help people identify their own? Do GPs visit the home regularly? Is the décor familiar to your loved one? Staff Choices Are staff trained to identify when a resident might be unwell? Do residents get choice in terms of what they wear each day? Are staff trained to spot when someone needs to go to the toilet? Are residents encouraged to be independent? Do the staff have any dementia specific training/experience? Can residents decide what to do each day? Will your loved one have a member of staff specifically responsible for Can residents have a say in the décor their care? of their room?

Approach to care Activities Does the home follow a specific Are residents able to join in with approach to dementia therapy, for household tasks like folding washing? example, validation therapy? Are there activities on each day? Will the home keep you informed Can residents walk around outside on about changes to your loved one’s care? their own? Does the home have a specific Are residents sitting in front of the TV approach to end of life care? or are they active and engaged? Does the home keep up to date with Are there rummage boxes around? best practice in dementia care?

*See page 46.

42 Search for care at www.carechoices.co.uk and find support in your area will look at your capital, savings and income. Most in capital and savings above the lower figure. people are likely to have to contribute something If your capital and savings amount to more than towards the cost of their care. The value of your home £23,250, you will likely have to pay the full cost of is included as part of your capital in this assessment if your care yourself. However, you are still entitled to you are moving into residential care, except in limited an assessment of your needs by the council and you circumstances. It is not included if you are receiving may be able to get some support with funding your care in your own home. If you choose not to have care, see page 44. These figures may change during a financial assessment, you will be responsible for the lifetime of this Directory. paying the full cost of your care and support. If you are eligible for support from the council and If you have capital and savings of less than £14,250, you are moving into a care home or care home with you may be asked to contribute part of your income nursing, you will be given a choice of homes that and the local authority may meet the shortfall. charge the amount the council would usually pay for someone with your needs. If the home you choose If you have capital and savings between £14,250 and charges a fee in excess of the local authority’s £23,250, you are likely to have to contribute towards funding limit, you will need to find someone else to the cost of your care. You may need to contribute meet the additional amount. This is often referred part of your income, and a sliding scale operates to as a ‘third party payment’ or ‘top-up’ (explained whereby you contribute £1 for each £250 you have further on page 44).

Running out of money If your capital and savings are likely to reduce to see page 44 for more information. If funds for £23,250 through payment of care home fees, you a top-up are not available, you will need to find must let the council know well in advance. It must accommodation which can meet your needs at the undertake an assessment of your circumstances local authority fee level. before deciding if it will make a contribution. Understanding your rights before moving into care If you become eligible for the council’s support is essential. There are various financial products and with funding your care, and the home you are living specialist companies that may be able to help. It is in charges more than the council’s fee levels, you important to seek independent financial and legal must find someone to help pay the difference. This advice before committing yourself to anything. See is known as a ‘top-up’ or ‘third party payment’, page 44 for more information.

Non-means-tested support Some support may be available to you without the Personal Independence Payment, this payment council needing to look into your finances. will not stop once you are in a care home and is not included in your financial assessment. Benefits Attendance Allowance and Personal Independence You may also want to consider applying for Universal Payments are non-means-tested, non-taxable Credit (if you are under pension age) or Pension benefits from the Department for Work and Credit (if you are over pension age). Pensions. There are different rates depending on the level of your needs. Everyone who needs care NHS Continuing Healthcare should consider claiming these benefits, however, NHS Continuing Healthcare is fully-funded care and they will not be paid if you are, or become, a support, provided and paid for by the NHS. To be permanent resident in a care home. eligible, your needs must be primarily health-related and are likely to be severe. If you are eligible for NHS If you are entitled to the mobility component of Continuing Healthcare, you can receive the services

Visit www.carechoices.co.uk for further assistance with your search for care 43 in any setting, including your own home or in a care a community nurse or a therapist as well as personal home. The NHS will pay if you need healthcare from care to help you.

Self-funding your care Paying for care can be an expensive and long-term you may be offered a Deferred Payment Agreement. commitment, so the council strongly recommends This allows you to delay selling your former home that you seek specialist information and advice during your lifetime. Any fees paid by the council will before entering into any arrangements. It is be charged against the value of your home, and must important that you seek specialist advice from be repaid once the house is sold or from your estate. appropriately qualified and regulated financial Interest is payable throughout the period of the loan advisers, see page 45 for suggested contacts. and there is also a one-off fee to join the scheme which covers all legal and administrative costs for the Twelve-week property disregard lifetime of the loan. The council may limit the amount If your former home is included in your financial of the loan, depending on the equity in your property. assessment but your other capital and savings are less than £23,250, and your income is not enough to meet NHS Nursing Care Contribution your care home fees, the council may share the cost Whether you are a temporary or permanent resident, of the first twelve weeks of permanent care, provided if you live in a care home that provides nursing it agrees that this type of care is needed. care, you may be entitled to a non-means-tested Registered Nursing Care Contribution (sometimes Deferred Payment Agreements referred to as Funded Nursing Care) towards the cost After the twelve-week property disregard period, of your nursing care. This is paid directly to the home.

Third party payments If you are eligible for the council’s support, you will confirm that they are able to do this. be offered a choice of homes that meet the local authority’s funding rates. If you decide to live in a If the additional payments stop being paid for any more expensive home and someone is able to make reason, then you should seek help and advice from an additional payment for you, they will have to pay your council. You may have to move to a cheaper the local authority the difference between its rate home within the local authority’s funding levels. and the amount the home charges. This additional payment is called a ‘top-up’ or ‘third party payment’. If you are already resident in a care home, and no top- up was required at the time you became a resident, You are not allowed to make this additional payment the home may seek to introduce one at a later yourself, except in limited circumstances, so the date, which would need to be agreed first with the responsibility usually falls to a family member, friend local authority. This may happen if a change to your or charity. arrangements is made at your request or with your agreement, for example you move to a nicer room. Before anyone agrees to pay your top-up, they should be aware that the amount may increase, usually once It is important to note that councils have a duty a year, and they need to be confident that they can to offer you a place at a home that accepts their sustain the payments for as long as they are required. funding rates. If no such place is available, a top-up They will need to sign a contract with the council to should not be charged.

Seeking financial advice Planning for your future care and support needs can Professional advice may be helpful in enabling be complicated and funding care can be expensive. you (and your family) to identify the most suitable

44 Search for care at www.carechoices.co.uk and find support in your area and cost-effective solution. There is also a number of organisations that will provide free advice about funding care and support. Everyone is encouraged to seek unbiased, expert advice from independent financial advisers to These are a good place to start if you are looking for help work out how to pay for long-term care. information and want to see what sort of options are Independent financial advisers are regulated by available. the Financial Conduct Authority (FCA) and must take shared responsibility for the suitability of any Age UK product they recommend. Tel: 0800 055 6112 Web: www.ageuk.org.uk/moneymatters Unlike advisers who are tied to particular providers, specialist care-fees advisers can offer advice on Citizens Advice products from across the whole market. Web: www.citizensadvice.org.uk A list of independent financial advisers who are Money Advice Service accredited by the Society of Later Life Advisers can Tel: 0800 138 7777 be found at www.societyoflaterlifeadvisers.co.uk Web: www.moneyadviceservice.org.uk or you can call 0333 202 0454. Important information

Finding care options in your area Looking for care in your area? Want to know the can also be saved and emailed to others. Detailed quality rating of providers you’re considering? The information for each care provider includes the Care Choices website provides comprehensive address, phone number and the latest CQC details of providers as well as essential information. inspection report and rating (see page 46), indicating the quality of care. Search by postcode, county or region for care homes, care homes with nursing and home care You can also view an electronic version of this providers that meet your needs. Your search can Directory on the site and have it read to you by be refined by the type of care you are looking for using the ‘Browsealoud’ function. Visit and the results can be sent to you by email. They www.carechoices.co.uk

How solicitors can help A solicitor can give you impartial advice about wills, Guardian. It allows a person of your choice to make gifts, estate planning and Powers of Attorney. Some decisions on your behalf at a time when you may be can also offer guidance on immediate and long- unable. term care plans, ensuring (if applicable) the NHS has made the correct contribution to your fees. The Court of Protection can issue Orders directing the management of a person’s property and financial Lasting Powers of Attorney (LPAs) allow you to affairs if they are incapable of managing their own appoint someone you trust to make decisions affairs and should they not have an LPA. The Court about your personal welfare, including healthcare procedure is presently very slow and the fees are and consent to medical treatment, and/or your quite expensive so preparing an LPA is always property and financial affairs. An LPA is only valid advisable, providing you have somebody sufficiently once registered with the Office of the Public trustworthy to appoint as your attorney. 

Visit www.carechoices.co.uk for further assistance with your search for care 45  An ‘advance directive’ allows you to tax liability. communicate your wishes in respect of future medical treatment but it is not legally binding. You If you don’t have your own solicitor, ask family or may instead wish to make a living will, properly friends for their recommendations. Contact several known as an ‘advance decision’, setting out firms, explain your situation and ask for an estimate treatment that you do not want to receive in of cost and an idea of timescales involved. Many specified circumstances, which would legally have firms will make home visits if necessary and will to be followed, even if you die as a result. adapt their communications to meet your needs. It’s important to find a solicitor who specialises in Any proposed gift out of your estate needs careful this area of the law. Citizens Advice offers an advice consideration of the benefits, risks and implications, service and will be able to recommend solicitors in particularly on any future liability for care costs or your area.

Comments, compliments and complaints You should feel able to complain about any aspect formal complaint, you should initially contact the of your support which affects your happiness or registered owners of the service. They have a duty comfort. This might be anything from the way you to respond to any complaints made. are treated by staff to the quality of the food you are served. You should also feel free to make comments If you have a complaint about a breach of and suggestions about possible improvements to regulations, contact your local office of the your surroundings and the services provided. Care Quality Commission (see below for more information about the CQC). If your local authority Making a complaint should not be made difficult has arranged and funded a place for you in a care for you and should not affect the standard of care home or has contributed to a home care service, that you receive whether in your own home or in a another option is to speak to your social care care home or care home with nursing. Care services department. are required under national essential standards of quality and safety to have a simple and easy to use If you have been unable to resolve your complaint, complaints procedure. you can contact the Local Government and Social Care Ombudsman on 0300 061 0614 and ask them If you are concerned about the care that you, a to assist you. The Local Government and Social Care friend or a relative are receiving, it makes sense Ombudsman looks at complaints about councils and to speak to the manager of the service about your some other authorities and organisations, including concerns before you take any further action. The adult social care providers (such as care homes and problem may be resolved quite easily once they are home care providers). It is a free service. Its job is to made aware of it. However, if you need to make a investigate complaints in a fair and independent way.

Inspecting and regulating care services Health and social care services must be registered to The report looks at how well the service meets show that they meet a set of standards. the CQC’s five key questions: Is the service safe? Effective? Caring? Responsive to people’s needs? The Care Quality Commission (CQC) is the Well-led? independent regulator of health and social care in England. It registers care providers and inspects and Each care home and home care agency will get rates services. When things go wrong, the CQC can an overall rating of outstanding, good, requires also take action to protect people who use services. improvement or inadequate. It will also get ratings After an inspection of a care home or home care for each key question. The ratings mean you can agency, the CQC publishes a report of what it found. easily see where a service is performing well, and

46 Search for care at www.carechoices.co.uk and find support in your area where it needs to improve. to see where it should inspect next, and what to look out for when it does. If you want to share your It’s always a good idea to check inspection reports experience of care, visit www.cqc.org.uk/share and ratings when choosing a care service. You can find reports and ratings on the CQC’s website Tel: 03000 616161 (www.cqc.org.uk ). Email: [email protected] Care providers must also display their latest rating at Web: www.cqc.org.uk their premises and on their website. Write to: The Care Quality Commission, Citygate, You can also tell the CQC about your experiences Gallowgate, of care – good or bad. It can use your information Newcastle upon Tyne NE1 4PA

Out-of-county care You can choose a care home outside your home suitable for your assessed needs and comply with county. You may want to be closer to friends or the paying authority’s terms and conditions. family members or you may want to relocate to another part of the country. You should seek further advice before making your decision. If your care home place is state-funded, speak to the local authority about who is responsible for For help finding care providers in Berkshire and your care fees, especially if you choose a care home other regions, visit this Directory’s searchable website at www.carechoices.co.uk in another region. Any home you choose must be

Protecting vulnerable adults Vulnerable adults may experience abuse, neglect and worse. A vulnerable adult is a person aged 18 years or over who may be unable to take care of themselves or protect themselves from harm or Supporting you and your family from being exploited. Our dedicated Court of Protection and vulnerable What is adult abuse? person team provide advice and practical help with: Abuse is mistreatment that violates a person’s • Managing financial affairs and welfare human and civil rights. The abuse can vary from • Statutory Will and gifting applications treating someone with disrespect in a way which • Advice regarding care home fees significantly affects the person’s quality of life, to causing actual physical suffering. • Challenging Local Authority funding decisions • Assessing and advising on mental capacity It can happen anywhere – at home, in a care We have a specialist team based across the Thames home or a care home with nursing, a hospital, Valley & South Coast that you can trust to put your in the workplace, at a day centre or educational best interests first. establishment, in supported housing or in For expert legal advice contact: the street. Amy Chater on 01235 355902 or email [email protected] Forms of abuse could be physical, sexual, psychological, emotional or financial. It could also www.coffinmew.co.uk cover the issues of modern slavery, self-neglect 

Visit www.carechoices.co.uk for further assistance with your search for care 47  and institutional abuse – where the abuse affects registered care home, care home with nursing or more than one person within an organisation and is receiving home care services; or not addressed by the service’s management. • let a public service professional, such as a social worker, community nurse, GP, probation officer Who might be causing the abuse? or district nurse know your concerns. They The person who is responsible for the abuse may be have responsibilities under the county’s adult known to the person abused and could be: protection procedure and can advise you about • a paid carer or volunteer; what to do next. • a health worker, social care or other worker; The Disclosure and Barring Service (DBS) • a relative, friend or neighbour; There is a barring system for all those intending to • another resident or service user; work, or working with children and vulnerable adults.

• an occasional visitor or someone who is providing This service combines the criminal records checking a service; or and barring functions. For disclosure information • someone who deliberately exploits vulnerable and services, visit www.gov.uk/dbs people. Care home owners, home care agencies and employment agencies that supply care workers are If you think someone is being abused call Adult required to request checks as part of a range of pre- Social Care. Your concerns will be taken seriously employment checks, including disclosures from the and will receive prompt attention, advice and DBS. support. Adult Social Care will also arrange for an advocate to support you if needed. Care providers and suppliers of care workers are also required to refer workers to the DBS where, in their If the abuse is also a crime such as assault, racial view, the individual has been guilty of misconduct harassment, rape or theft you should involve the that harmed or placed at risk of harm, a vulnerable police to prevent someone else from being abused. adult. People who know they are confirmed on the If the police are involved Adult Social Care will work list but seek employment in care positions will face with them and with you to support you. criminal charges including possible imprisonment. It is also an offence for an employer or voluntary If you are worried about contacting the police you organisation to knowingly employ a barred person in can contact Adult Social Care to talk things over a regulated activity role. first. Contact details begin on page 4. If immediate action is needed dial 999.

You can also: • contact the Care Quality Commission (CQC) on 03000 616161 if the vulnerable adult is living in a SEARCH FOR CARE IN YOUR AREA With so many providers to choose from, where do you start? www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need • Information on care quality • Links to inspection reports • Additional information, photos and web links • Brochure requests

www.carechoices.co.uk

48 Search for care at www.carechoices.co.uk and find support in your area Residential care in Berkshire

This Directory is divided into geographical areas Home care providers can be found on page 25. listed on this map.

Bracknell Forest 49 Slough 53 Windsor and Maidenhead 57

Reading 51 West Berkshire 54 Wokingham 59

Bracknell Forest care homes Advertisers are highlighted

ASTBURY MANOR CARE HOME HOMESTEAD (CROWTHORNE) LTD, THE Crowthorne Road North, 18 Heath Hill Road North, Crowthorne RG45 7BX Bracknell RG12 7AU Advert page 40 Tel: 01344 776270 OP D Tel: 01344 598107 OP D PD MH SI YA LODGE, THE BEECH HOUSE – BINFIELD 21 Roundshead Drive, Warfield, Bracknell RG42 3RZ London Road, Binfield, Bracknell RG42 4AB Tel: 01344 424982 OP LDA YA Tel: 01344 451949 Advert inside front cover OP D PINEHURST CARE CENTRE CROSSWAYS RESIDENTIAL CARE HOME 38-44 Dukes Ride, Crowthorne RG45 6ND 306 Yorktown Road, College Town, Tel: 01344 774 233 Advert page 50 OP D Sandhurst GU47 0PZ ST BRENDAN’S CARE HOME Tel: 01276 34691 OP D 44 Sandhurst Road, Crowthorne RG45 7HU FAR END RESIDENTIAL HOME Tel: 01344 779318 OP D Sandhurst Lodge, Wokingham Road, ST CHRISTOPHER’S CARE HOME Crowthorne RG45 7QD Ascot Priory, Priory Road, Ascot SL5 8RS Tel: 01344 772739 OP D Tel: 01344 884079 Advert page 50 OP FOURWAYS RESIDENTIAL HOME WAYMEAD SHORT TERM CARE 45 Scotland Hill, Sandhurst GU47 8JR St Anthony’s Close, Bracknell RG42 2EB Tel: 01252 871751 OP D Tel: 01344 353333 LDA

Visit www.carechoices.co.uk for further assistance with your search for care 49 PINEHURSTPINEHURST PINEHURSTCARE CENTRE CARECARE CENTRE CENTRE CROWTHORNE,CROWTHORNE,CROWTHORNE, BERKSHIRE BERKSHIRE Quality 24-hour residential care for elderly persons aged 65 and over. Quality 24-hour residentialRespite and carepost-operative for elderly recuperative persons care.aged 65 and over. Respite and post-operativeQuality 24-hour recuperative residential care. care for elderly persons aged 65 and over. Respite and post-operative recuperativePinehurst provides qualitycare. care for the individual, with the personal touch necessary to make life special. Pinehurst provides quality care for the individual, with the personal touch necessary to makePinehurst life special. Care Centre, Crowthorne has a warm and friendly atmosphere, we z 24• Hour24 Hour residential residential care care Pinehurstcan offer provides short and quality long term care stays for the and individual, emergency with respite the personal beds. Our primary touch necessary to make life special. z Dementia• Dementia care care Pinehurst Care Centre,objective Crowthorne is to continue has to improvea warm the and quality friendly of life atmosphere, of our clients and we their z 24 Hour residential care families. All of our clients are encouraged to bring their own creature comforts, z Female / male 65years + • Female / male 65years + can offer short andPinehurstto longmake Care termthem Centre,trulystays feel and Crowthorne Âat emergencyhome.Ê has a respitewarm and beds. friendly Our primary z Dementia care z Crisis intervention / emergency admission objective is to continueatmosphere, to improve we can offer the shortquality and of long life termof our stays clients and andemergency their • Crisis intervention / emergency admission families. All of ourrespite Atclients Pinehurst, beds. are Our weencouraged believeprimary highly objective to trained bring is to and their continue well own managed tocreature improve staff comforts,the is the quality secret to z Female / male 65years + z Non planned assessments • Non planned assessments to make them trulyofproviding life feel of ourÂat quality clientshome.Ê and and safe their care. families. We believe All of our that clients an individual are encouraged lifestyle is z Highly trained staff / GP visits toessential bring their for ownour clients creature to ensure comforts, that totheir make daily them life choices truly feel are ‘at maintained home.’ z Crisis intervention / emergency admission• Highly trained staff / GP visits and they are safe and secure at all times. z Daily activities / entertainment At Pinehurst, we believe highly trained and well managed staff is the secret to z Non planned assessments • Daily activities / entertainment At Pinehurst, we believe highly trained and well managed staff is the z Nutritional meals providing quality and safe care. We believe that an individual lifestyle is secretVisit us to to providing see just why quality our clients and safe and care.their families We believe are so that happy an toindividual be cared for z Highly trained staff / GP visits • Nutritional meals z En suite facilities essential for our clientslifestyleby us, oristo essentialcall ensure for more forthat ourinformation. their clients daily to ensure life choices that their are daily maintained life choices • En suite facilities and they are safe and secure at all times. z Daily activities / entertainment z Respite care are maintained and they are safe and secure at all times. PINEHURST CARE CENTRE • Respite care z Nutritional meals Visit us to see justVisit why38-44 us our toDukeÊs seeclients justRide, whyand Crowthorne, ourtheir clients families Berkshire and aretheir RG45 so families happy 6ND are to so be happy cared to forbe caredCall 01344 for by 774 us, or233 call or emailfor more [email protected] information. www.foresthc.com z En suite facilities by us, or call for more information. z Respite care PINEHURST CARE CENTREPINEHURST CARE CENTRE 38-44 DukeÊs Ride,38-44 Crowthorne, Duke’s Ride, Berkshire Crowthorne, RG45 Berkshire 6ND RG45 6ND Call 01344 774 233Call or 01344 email 774 [email protected] 233 or email [email protected] www.foresthc.com www.foresthc.com

See the checklist on page 39 for questions to ask See page 41 for more information on paying for when looking at care homes. care homes in Berkshire.

Windsor Chavey Two family run nursing and Down

Church Road Priory Road residential homes set in stunning Long Hill Road &Nursing and Care Homes

grounds, providing the highest B3017 Long Hill

Fernbank Road

Long Hill Road standards of individual care in a racknell ondon oad homely environment. scot

Nursing and Care Homes Visit: www.ascotresidentialhomes.co.uk To book a visit Call Ascot Priory, Priory Road, Ascot, Berkshire SL5 8RS 01344 884079 Email [email protected]

Nursing and Residential Care Where quality of life always comes ﬁrst

“St David’s the‘‘St only David’s Nursing Nursing Home Home in Berkshire is rated OUTSTANDING to be rated OUTSTANDING by the Care Quality by the Commission.’’ Care Quality Commission”

50 Search for care at www.carechoices.co.uk and find support in your area Bracknell Forest care homes with nursing Advertisers are highlighted

BRACKNELL CARE HOME Crowthorne Road, Bracknell RG12 7DN Tel: 01344 484584 OP PD HALDANE HOUSE NURSING HOME 127 Yorktown Road, Sandhurst GU47 9BW Tel: 01252 872218 OP D ST DAVID’S NURSING HOME Ascot Priory, Priory Road, Ascot SL5 8RS Tel: 01344 884079 Advert page 50

If you are considering a care home with nursing, see the checklist on page 39.

Reading care homes

ABBEYFIELD READING SOCIETY LTD HAZELDENE 11 Maitland Road, Reading RG1 6NL 127-131 Wantage Road, Reading RG30 2SL Tel: 0118 957 2826 OP Tel: 0118 950 0567 LDA BOLTONS, THE JIGSAW CREATIVE CARE LTD – 77 RUSSELL STREET 4 College Road, Reading RG6 1QD Reading RG1 7XG Tel: 0118 926 1712 OP MH Tel: 0118 939 3623 OP LDA YA CARISBROOKE KINGWOOD – WHITE BARN 341 Peppard Road, Emmer Green, Reading RG4 8XG 45 Cressingham Road, Reading RG2 7RU Te: 0118 946 2400 LDA Tel: 0118 987 3190 LDA CHILMINGTON HOUSE LAKESIDE RESIDENTIAL HOME Armadale Court, Westcote Road, Reading RG30 2ES 25 Whiteknights Road, Reading RG6 7BY Tel: 0118 956 7877 D PD LDA SI YA Tel: 0118 926 8369 OP D DISABILITIES TRUST – 29 BRIANTS AVENUE LIFE CARE CORPORATION LTD Caversham, Reading RG4 5AY 29 Cressingham Road, Reading RG2 7RU Tel: 0118 947 9795 LDA YA Tel: 0118 986 8944 D DOWNSHIRE HOUSE LIVABILITY ST RONANS ROAD 9 Downshire Square, Reading RG1 6NJ 34 St Renans Road, Reading RG30 2QE Tel: 0118 959 5648 OP D PD LDA MH SI YA Tel: 0207 452 2000 OP PD LDA YA FOCUS HOUSE MAYFAIR, 2A & 2B 14 Castle Crescent, Reading RG1 6AG Tilehurst, Reading RG30 4QY Tel: 0118 937 5350 MH Tel: 0118 945 3744 LDA YA GRANGE HOUSE MOORLANDS REST HOME 16 Grange Avenue, Reading RG6 1DJ 987 Oxford Road, Tilehurst, Reading RG31 6TN Tel: 07798 905346 D MH YA Tel: 0118 942 7522 OP

Visit www.carechoices.co.uk for further assistance with your search for care 51 Reading care homes continued

MULBERRY CARE LTD ST BARNABAS ROAD, 26 155a Wokingham Road, Earley, Reading RG6 1LP Emmer Green, Tel: 0118 926 1544 D Reading RG4 8RA Tel: 0118 946 1775 NAVARA LODGE OP LDA YA 1009 Oxford Road, Tilehurst, Reading RG31 6TL ST LUKE’S AND THE OAKS CARE HOME Tel: 0118 942 4692 OP Marshland Square, Emmer Green, PARKVIEW Caversham RG4 8RP

1 Armour Road, Tilehurst, Tel: 0118 946 1424 OP D Reading RG31 6EX UPPINGHAM GARDENS, 1 Tel: 0118 942 0596 LDA Caversham, Reading RG4 6SP PEMBROKE LODGE Tel: 0118 946 2216 OP LDA YA 32 Alexandra Road, Reading RG1 5PF WENSLEY ROAD, 159 Tel: 0118 941 4200 OP D PD MH SI Coley Park, Reading RG1 6DU PEPPARD HOUSE Tel: 0118 958 9022 PD LDA MH YA 45 Woodcote Road, Caversham, Reading RG4 7BB WHITLEY WOOD LANE RESPITE CARE, 188 Tel: 0118 947 2067 LDA Reading RG2 8PR QUALITY CARE PROVIDERS LTD Tel: 0118 937 5347 LDA 51a Circuit Lane, Southcote, WILLOWS SPECIALIST DEMENTIA UNIT AND Reading RG30 3HB INTERMEDIATE CARE SERVICE, THE Tel: 0118 966 6832 PD LDA MH SI YA 2 Hexham Road, RESPITE SERVICE Reading RG2 7UG 4 Alexandra Road, Reading RG1 5PE Tel: 0118 937 5584 OP Tel: 0118 966 6832 PD LDA MH SI YA YEW TREE LODGE RICHMOND ROAD, 30 17-19 Redlands Road, Caversham, Reading RG4 7PR Reading RG1 5HX Tel: 0118 946 3282 OP LDA YA Tel: 0118 931 3534 MH

Reading care homes with nursing Advertisers are highlighted

BEACHER HALL CARE HOME PARKSIDE CARE HOME 42 Bath Road, Reading RG1 6PG Parkside Road, Reading RG30 2DP Tel: 0118 391 4677 Advert page 56 OP PD YA Tel: 0118 321 2556 Advert page 56 OP PD JASMINE HOUSE NURSING HOME RIVER VIEW CARE CENTRE 16-22 Westcote Road, Reading RG30 2DE Rodway Road, off Oxford Road, Tilehurst, Tel: 0118 959 0684 OP D PD Reading RG30 6TP Tel: 0118 972 8360 OP D NORTHCOURT LODGE NURSING HOME 65 Northcourt Avenue, See page 41 for more information on paying for Reading RG2 7HF care homes in Berkshire. Tel: 0118 987 5062 OP D

52 Search for care at www.carechoices.co.uk and find support in your area Slough care homes Advertisers are highlighted

APPLEGARTH CARE HOME REACH 24 Huntercombe Lane North, 1 Yew Tree Road, Slough SL1 2AA Maidenhead SL6 0LG Tel: 01753 524621 OP LDA Tel: 01628 663287 OP D REACH LOWER CIPPENHAM LANE ASPEN BELMONT CARE HOME 178 Lower Cippenham Lane, 11 Tuns Lane, Slough SL1 2XA Slough SL1 5EA Tel: 01753 825158 LDA Tel: 01628 666132 OP LDA COMMON ROAD REACH UPTON COURT ROAD 131 Common Road, Slough SL3 8SX 2a Upton Court Road, Slough SL3 7LX Tel: 01753 592454 LDA YA Tel: 01753 570222 OP LDA FORGET ME NOT RESIDENTIAL HOME RESPOND 151 Burnham Lane, Burnham, 3 Priors Close, Slough SL1 2BQ Slough SL1 6LA Tel: 01753 570866 LDA Tel: 01628 668902 Advert below OP SEYMOUR HOUSE LANGLEY HAVEN CARE HOME LTD 21, 23, 25 Seymour Road, 30 Rambler Lane, Langley, Slough SL3 7RR Slough SL1 2NS Tel: 01753 527300 Advert inside front cover OP D Tel: 01753 820731 LDA LAVENDER COURT STOKE HOUSE 1 Priors Close, Slough SL1 2BQ 6 Stoke Poges Lane, Slough SL1 3NT Tel: 01753 512368 LDA Tel: 07977 012206 PD LDA YA

We’re PROUD of the CARE we provide! Forget me not is a small, cosy and friendly residential home providing personal care and support for up to 16 residents, more like a large FAMILY than a home.

Care Quailty Commision have confirmed what we, at Forget me not Home, already know, “Generally, smaller services that are designed to care for fewer people were rated better than larger services” – quoted from CQC publication “The state of adult social care services 2014 to 2017”

Forget me not staff welcome you to visit the home without any appointment. You’ll have to take us as you find us. ‘‘Phenomenal home with wonderful staff - always something happening to For positive reviews, please visit our website, carehome.co.uk keep people laughing and involved. and our facebook page “Forgetmenothouse”. Best care home I’ve ever seen.’’ We look forward to welcoming you to our family home and Review from a relative showing you around.

t: 01628 66 89 02 e: [email protected] www.forgetmenotresidentialhome.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care 53 Slough care homes with nursing Advertisers are highlighted

OAK HOUSE WINDSOR CARE CENTRE Forest Close, Wexham Road, Slough SL2 4FA Burlington Avenue, Slough SL1 2LD Tel: 01753 528419 OP D PD LDA MH Tel: 01753 517789 D PD OXFORD HOUSE NURSING HOME Oxford House is a beautiful 204 Stoke Road, Slough SL2 5AY Edwardian family home on the Tel: 01753 533554 Advert adjacent OP D border of Stoke Poges and Slough Facilities & Services: SALT HILL CARE CENTRE • Convalescent Care • Respite Care/Short Breaks 16-20 Bath Road, Slough SL1 3SA • Private Gardens • Lift & Wheelchair Access Tel: 01753 575150 OP D PD LDA MH • Internet & Skype • Established 1980 WINDMILL CARE CENTRE • Nursing Care 104 Bath Road, Slough SL1 3SY T: 01753 533554 E: [email protected] www.oxfordhousecare.com Tel: 01753 213010 OP D

West Berkshire care homes Advertisers are highlighted

ACORN HOUSE DIMENSIONS 43 CLAYHILL ROAD 20 Huckleberry Close, Purley-on-Thames, Burghfield Common, Reading RG8 8EH Reading RG7 3HF Tel: 0118 943 9462 OP LDA YA Tel: 0118 983 5047 LDA APPLETREES DIMENSIONS BAILY THOMAS HOUSE Chapel Row, Bucklebury, Newbury RG7 6PB Haysoms Drive, Greenham, Tel: 0118 971 3769 LDA Thatcham RG19 8EX BOXGROVE HOUSE Tel: 01635 41426 LDA Little Heath Road, Reading RG31 5TY DOWNVIEW RESIDENTIAL HOME Tel: 0118 943 1019 LDA 12 Downview, Hungerford RG17 0ED BROAD LANE, 30 Tel: 01488 683087 LDA Upper Bucklebury, Reading RG7 6QJ DUNCAN HOUSE Tel: 01635 871191 OP LDA YA 18 Huckleberry Close, Purley-on-Thames, CHAFFINCHES Reading RG8 8EH 108 Paynesdown Road, Thatcham RG19 3TE Tel: 0118 943 9460 OP LDA YA Tel: 01635 874836 LDA ELIZABETH HOUSE CHARLOTTE HOUSE 14 Huckleberry Close, Purley-on-Thames, 4 Charlotte Close, Hermitage, Thatcham RG18 9TU Reading RG8 8EH Tel: 01635 247202 LDA YA Tel: 0118 943 9457 OP LDA YA COOMBE HOUSE, THE GLEBE GARDEN The Coombe, Streatley-on-Thames, Reading Road, Burghfield Common, Reading RG8 9QL Reading RG7 3BH Tel: 01491 872174 Advert page 56 OP Tel: 0118 983 5476 LDA YA

54 Search for care at www.carechoices.co.uk and find support in your area West Berkshire care homes continued

HAZEL VIEW PRIOR’S COURT COTTAGES, 21 Huckleberry Close, Purley-on-Thames, 5-6: BRADBURY HOUSE Reading RG8 8EH Prior’s Court Road, Hermitage, Tel: 0118 943 9463 OP LDA YA Thatcham RG18 9JT Tel: 01635 247203 HOLLY GRANGE RESIDENTIAL HOME LDA YA Cold Ash Hill, Cold Ash, Thatcham RG18 9PT PURLEY HOUSE Tel: 01635 864646 OP 20 Wintringham Way, Purley On Thames, Reading RG8 8BG JUST HOMES – 3 NEW HILL Tel: 01189 421330 Purley-on-Thames, Reading RG8 8HA LDA YA Tel: 0118 962 4887 OP PD LDA ROWAN COTTAGE KESTRELS Sulhampstead Road, Burghfield, 84 Hambridge Road, Newbury RG14 5TA Reading RG30 3SB Tel: 0118 983 6003 LDA Tel: 01635 522814 LDA LIMBER OAK SLADE HOUSE Crookham Common, Newbury RG19 8BR 17 Huckleberry Close, Purley-on-Thames, Tel: 01635 871213 PD LDA SI YA Reading RG8 8EH LITTLE HEATH COURT Tel: 0118 943 9459 OP LDA YA Little Heath Road, Tilehurst, Reading RG31 5TY WALLED GARDEN, THE Tel: 0118 942 8558 LDA Calcot Grange, Mill Lane, NEWTON HOUSE Reading RG31 7RS 404 London Road, Benham Hill, Thatcham RG18 3AA Tel: 0118 942 3331 LDA YA Tel: 01635 529817 LDA WALNUT CLOSE NOTREES Brownsfield Road, Thatcham, 10 High Street, Kintbury, Hungerford RG17 9TW Newbury RG18 3GF Tel: 01488 658332 OP D SI YA Tel: 01635 587810 OP D PD SI YA OAKLANDS WATSON HOUSE 5 The Green, Theale, Reading RG7 5DR 12 Huckleberry Close,

Tel: 0118 930 5288 LDA YA Purley-on-Thames, OLD VICARAGE, THE Reading RG8 8EH Parsonage Lane, Hungerford RG17 0JB Tel: 0118 943 9456 OP LDA YA Tel: 01488 683634 LDA YA WILLOWS EDGE PARRY HOUSE Hutton Close, Shaw, 15 Huckleberry Close, Purley-on-Thames, Newbury RG14 1HJ Reading RG8 8EH Tel: 01635 45252 OP D PD SI Tel: 0118 943 9458 OP LDA YA YEWBANK PRIOR’S COURT COTTAGES, 1-2, 3-4 19 Huckleberry Close, Prior’s Court Road, Hermitage, Purley-on-Thames, Thatcham, Reading RG18 9JT Reading RG8 8EH Tel: 01635 247202 LDA YA Tel: 0118 943 9461 OP LDA YA

Visit www.carechoices.co.uk for further assistance with your search for care 55 Peace, privacy & independence in caring surroundings The Coombe House We offer the highest standards of 24 hour care & support. Residential Home Homely & relaxed country house in attractive grounds. Family run ownership since 1988.

01491 872174 • [email protected] www.coombehouse.co.uk The Coombe House, Streatley-on-Thames, Berkshire RG8 9QL

Bupa care homes For a choice of elderly care options in Berkshire If you’re considering care for an elderly loved one, a warm, welcoming place close to family and friends means a lot. That’s why our choice of care homes in Berkshire could be something for you to think about. And, you don’t need to be a Bupa customer to stay with us.

To find out more, call our free Elderly Care Support Line seven days a week on Look in the listings section for: 0808 273 2221 Argyles, Bayford House, Beacher Hall, We may record or monitor our calls. Holyport Lodge, Parkside, St Mark’s, For elderly care. For Living Thatcham Court, The Donnington

Q117247 6534/MAR17 BPR 01953

Winton House is a Residential Home Caring for Older People managed by The Abbeyfield (Maidenhead) Society Ltd Our philosophy is to provide a caring, friendly environment that will enable residents to live in comfort, maintaining independence, supported 24 hours a day by our skilled caring staff. Residents have their own private rooms with en-suite facilities. Home cooked meals prepared on the premises. Please contact the Registered Manager Donna Bristow 01753 856466 or email [email protected] Winton House, 51 Dedworth Road, Windsor, Berkshire SL4 5AZ Registered Charity 1051354 Tell us what you think What have you found useful and what could we do better? Let us know. www.carechoices.co.uk/reader-survey

56 Search for care at www.carechoices.co.uk and find support in your area West Berkshire care homes with nursing Advertisers are highlighted

ARGYLES CARE HOME HOLLIES Pound Street, Newbury RG14 6AE Reading Road, Burghfield Common, Reading RG7 3BH Tel: 01635 899698 Advert page 56 OP Tel: 0118 983 2254 OP D BAYFORD HOUSE CARE HOME HUNGERFORD CARE HOME Rookwood, Stockcross, Newbury RG20 8LB Wantage Road, Newtown, Hungerford RG17 0PN Tel: 01488 757663 Advert page 56 OP Tel: 01488 682002 OP D BIRCHWOOD THATCHAM COURT CARE HOME Birchwood Road, Newbury RG14 2PP Chapel Street, Thatcham RG18 4QL Tel: 0333 434 300 OP D PD SI Tel: 01635 899760 Advert page 56 D DONNINGTON CARE HOME, THE WINCHCOMBE PLACE Wantage Road, Newbury RG14 3BE Maple Crescent, Newbury RG14 1LN Tel: 01635 899692 Advert page 56 OP Tel: 0333 434 3096 OP D PD MH YA GRACEWELL OF NEWBURY See the checklist on page 39 for questions to ask 370 London Road, Newbury RG14 2QH when looking at care homes. Tel: 01635 818887 OP D PD YA

Windsor and Maidenhead care homes

BOULTERS LOCK RESIDENTIAL HOME HEREWARDS HOUSE 56 Sheephouse Road, Maidenhead SL6 8HP 15 Ray Park Avenue, Tel: 01628 634985 OP D Maidenhead SL6 8DP Tel: 01628 629038 OP D BRAMERTON Upper Bray Road, Bray, Maidenhead SL6 2DB HERONSMEDE Tel: 01628 771058 OP LDA YA 88-90 Straight Road, CLARA COURT Old Windsor SL4 2RX 21 Courthouse Road, Maidenhead SL6 6JE Tel: 01753 855694 LDA Tel: 01628 776022 OP D PD LDA MH HOMESIDE CLOSE, 16 DISABILITIES TRUST– 25 WELBY CLOSE Maidenhead SL6 7RB Maidenhead SL6 3PY Tel: 01628 630710 OP D LDA YA Tel: 01628 824154 LDA YA MEADOWBANK RESIDENTIAL CARE HOME EDITH ROAD (TREGON) 44 Braywick Road, 3 Edith Road, Maidenhead SL6 5DY Maidenhead SL6 1DA Tel: 01628 789433 LDA YA Tel: 01628 781186 OP ETON HOUSE RESIDENTIAL HOME MOKATTAM 68 Eton Road, Datchet, Slough SL3 9AY Altwood Bailey, Maidenhead SL6 4PQ Tel: 01753 547251 OP D Tel: 01628 626070 OP PD LDA SI YA FEARNLEY HOUSE NIGHTINGALES CARE HOME 86 Straight Road, Old Windsor SL4 2RX Islet Road, Maidenhead SL6 8LD Tel: 01753 863752 LDA Tel: 01628 621494 OP

Visit www.carechoices.co.uk for further assistance with your search for care 57 Windsor and Maidenhead care homes continued Advertisers are highlighted

NORMANHURST RESIDENTIAL HOME WHITE HOUSE 26 High Town Road, Maidenhead SL6 1PB 334 Horton Road, Datchet SL3 9HY Tel: 01628 632618 OP D Tel: 01753 541595 OP LDA YA PINKNEYS ROAD WHITE LODGE CARE HOME 87 Pinkneys Green Road, Maidenhead SL6 5DT Bisham Road, Marlow SL7 1RP Tel: 01628 626167 LDA YA Tel: 01628 898281 OP D PD QUEENS COURT WINSTON COURT, 5 1 Dedworth Road, Windsor SL4 5AZ Halifax Road, Maidenhead SL6 5HU Tel: 01753 967930 OP Tel: 01628 418804 OP D LDA YA STATION ROAD, 43 WINTON HOUSE Wraysbury, Staines TW19 5ND 51 Dedworth Road, Windsor SL4 5AZ Tel: 01784 488581 LDA YA Tel: 01753 856466 Advert page 56 OP

Windsor and Maidenhead care homes with nursing Advertisers are highlighted

ALLENBY ROAD, 9 HARWOOD HOUSE Maidenhead SL6 5BF Spring Lane, Cookham Dean, Maidenhead SL6 6PW Tel: 01628 781261 OP PD LDA YA Tel: 01628 478000 Advert page 60 OP APPLE HILL HOLYPORT LODGE CARE HOME Henley Road, Hurley, Maidenhead SL6 5LH The Green, Holyport, Maidenhead SL6 2JA Tel: 01628 823200 OP MH YA Tel: 01628 879893 Advert page 56 OP D PD SI YA ASCOT GRANGE LARCHFIELD HOUSE Larchfield Road, Maidenhead SL6 2SJ Bagshot Road, Ascot SL5 9PR Tel: 01628 639428 OP D Tel: 01344 636050 OP D PD SI YA LARKLAND HOUSE CHERRY GARDEN London Road, Ascot SL5 7EG Breadcroft Lane, Littlewick Green, Tel: 01344 872121 OP D MH YA Maidenhead SL6 3QF Tel: 01628 825044 OP D PD LDA YA LONGLEA NURSING HOME Fifield Road, Fifield, COOKHAM RIVERSIDE, THE Maidenhead SL6 2PG Berries Road, Cookham, Maidenhead SL6 9SD Tel: 01628 634201 OP Tel: 01628 810557 OP LYNWOOD CARE CENTRE DORMY HOUSE Lynwood Court, Lynwood Village, Ridgemount Road, Sunningdale, Ascot SL5 9RL Rise Road, Ascot SL5 0FG Tel: 0808 223 5356 Advert page 40 OP D Tel: 01344 298100 Advert page 41 OP D PD SI YA FOXLEIGH GROVE NURSING HOME MANOR CARE HOME, THE Forest Green Road, Holyport, Maidenhead SL6 3LQ Church Road, Old Windsor SL4 2JW Tel: 01628 673332 OP PD Tel: 01753 832920 OP D PD MH SI

58 Search for care at www.carechoices.co.uk and find support in your area Windsor and Maidenhead care homes with nursing continued Advertisers are highlighted

QUEENS COURT ST MARK’S CARE HOME 1 Dedworth Road, Windsor SL4 5AZ 110 St Marks Road, Maidenhead SL6 6DN Tel: 01753 967930 OP Tel: 01628 878674 Advert page 56 OP D PD SANDOWN PARK CARE HOME See page 41 for more information on paying for 61 Vale Road, Windsor SL4 5JY care homes in Berkshire. Tel: 01753 833140 OP D YA

Wokingham care homes

ABBEYFIELD WINNERSH DIMENSIONS 2 DUNSTANS DRIVE Woodward Close, Winnersh, Wokingham RG41 5NW Winnersh, Wokingham RG41 5EB Tel: 0118 977 4246 OP D Tel: 0118 979 5362 LDA ALEXANDRA GRANGE DIMENSIONS 6 SADLERS LANE Oaklands Drive, Wokingham RG41 2RU Winnersh, Wokingham RG41 5AJ Tel: 0118 912 3210 OP D Tel: 0118 979 8408 LDA ANTHONY TOBY HOMES TRUST DIMENSIONS 95 NEW WOKINGHAM ROAD – ASHTON Crowthorne RG45 6JN 38 Sarum Crescent, Ashton, Wokingham RG40 1XF Tel: 01344 771369 LDA Tel: 0118 977 2334 LDA YA DIMENSIONS BRAMBLETYE BEECH GARDENS New Mill Road, Finchampstead, Salmond Road, Shinfield Park, Wokingham RG40 4QT Reading RG2 8QN Tel: 0118 973 4539 LDA Tel: 0118 986 8863 LDA YA DIMENSIONS LODDON COURT BEECH HOUSE 289 Wokingham Road, Earley, 49 Crockhamwell Road, Woodley, Reading RG6 7ER Wokingham RG5 3JY Tel: 0118 966 4494 LDA Tel: 0118 969 8373 LDA YA DIMENSIONS PARROT FARMHOUSE BELAMIE GABLES CARE HOME Arborfield Road, Shinfield, 210 Hyde End Road, Spencers Wood, Reading RG2 9EA Reading RG7 1DG Tel: 0118 988 5051 LDA Tel: 0118 988 3417 OP D DIMENSIONS THE LAURELS COPPER BEECH 3 Nine Mile Ride, Finchampstead, Ravenswood Village, Nine Mile Ride, Wokingham RG40 4QA Crowthorne RG45 6BQ Tel: 0118 973 7110 LDA Tel: 01344 755645 OP D LDA SI DIMENSIONS WOODMERE CORNERWAYS Lower Wokingham Road, 32 Arbor Lane, Winnersh, Wokingham RG41 5JD Crowthorne RG45 6BT Tel: 0118 977 0036 LDA YA Tel: 01344 752682 LDA

Visit www.carechoices.co.uk for further assistance with your search for care 59 The Cookhams’ CareCare Home:Home SettingSetting NewNew Standards ofof ExcellenceExcellence inin CareCare

REQUEST A FREE DVD TODAYTODAY SpringSpring Lane CookhamCookham Dean t: 0162801628 478000 MaidenheadMaidenhead www.harwoodhouse.co.uk BERKSHIREBERKSHIRE SL6 6PW 60 Search for care at www.carechoices.co.uk and find support in your area Wokingham care homes continued Advertisers are highlighted

DOWN LODGE RESIDENTIAL CARE HOME MAGNOLIA LODGE 11 Sturges Road, Wokingham RG40 2HG 42 Hollow Lane, Shinfield RG2 9BT Tel: 0118 978 6484 OP Tel: 0118 988 8732 PD LDA ELMS, THE MULTI-CARE (READING) LTD Ravenswood Village, Nine Mile Ride, – 375 OLD WHITLEY WOOD LANE Crowthorne RG45 6BQ Reading RG2 8PY Tel: 01344 755576 LDA Tel: 0118 931 3939 LDA ERETZ MURDOCH HOUSE Ravenswood Village, Nine Mile Ride, 1 Murdoch Road, Wokingham RG40 2DL Crowthorne RG45 6BQ Tel: 0118 978 5423 OP Tel: 01344 755613 OP D PD LDA SI ORCHARD, THE FARM HOUSE, THE Ravenswood Village, Nine Mile Ride, Ravenswood Village, Nine Mile Ride, Crowthorne RG45 6BQ Crowthorne RG45 6BQ Tel: 01344 755582 LDA Tel: 01344 755533 LDA PAMELA BARNETT FIRS, THE Ravenswood Village, Nine Mile Ride, Ravenswood Village, Nine Mile Ride, Crowthorne RG45 6BQ Crowthorne RG45 6BQ Tel: 01344 755625 LDA Tel: 01344 755580 OP D PD LDA SI ROOKERY COTTAGE GREEN, THE 249 Shinfield Road, Reading RG2 8HE Ravenswood Village, Nine Mile Road, Tel: 0118 987 2278 LDA YA Crowthorne RG45 6BQ SHINFIELD VIEW CARE HOME Tel: 01344 755568 LDA Hyde End Road, School Green, Shinfield, HILLTOP HOUSE Reading RG2 9EH Advert inside back cover 30 Hilltop Road, Twyford, Reading RG10 9BN Tel: 0118 467 4727 OP D PD SI YA Tel: 0118 934 0053 OP MH YA STAVERTON KADIMAH 25 Murdoch Road, Wokingham RG40 2DQ Ravenswood Village, Nine Mile Ride, Tel: 0118 977 1157 LDA YA Crowthorne RG45 6BQ SUFFOLK LODGE Tel: 01344 755574 OP D PD LDA SI 18 Rectory Road, Wokingham, Reading RG40 1DH LIBERTY OF EARLEY HOUSE, THE Tel: 0118 979 3202 OP D PD Strand Way, Earley, Reading RG6 4EA TAGER CENTRE, THE Tel: 0118 975 1905 OP Ravenswood Village, Nine Mile Ride, LONGMORE ROAD, 1 Crowthorne RG45 6BQ Whitley Wood, Reading RG2 8QG Tel: 01344 755632 LDA SI Tel: 0118 986 7457 LDA YA TIKVAH WOODPECKERS LOVAT HOUSE Ravenswood Village, Nine Mile Ride, 6 Crescent Road, Wokingham RG40 2DB Crowthorne RG45 6BQ Tel: 0118 978 6750 OP Tel: 01344 755614 PD LDA SI

Visit www.carechoices.co.uk for further assistance with your search for care 61 WARRENWARREN LODGELODGE CARECARE CENTRECENTRE FINCHAMPSTEAD,FINCHAMPSTEAD, WOKINGHAM, WOKINGHAM, BERKSHIRE BERKSHIRE QualityPINEHURST 24-hour residential CARE care CENTRE for elderly persons aged 65 and over and those showing signs of mild Dementia. Respite and post-operative QualityrecuperativeCROWTHORNE, 24-hour care. residential BERKSHIRE care for elderly persons aged 65 and over and those showing signs of mild Dementia. RespiteQuality and 24-hour post-operative residential care recuperative for elderly persons care. aged 65 and over. ARespite warm and and vibrant post-operative home, originally recuperative an elegant country care. residence, surrounded by beautiful lawns, trees and flowers Warren Lodge is a wonderful place to live.

Here in a friendly atmosphere and with the help of our dedicated staff, we z •24 24 Hour Hour residential residential care care A warm and vibrant home, originally an elegant country residence, providePinehurst a caringprovides environment quality care that for makes the individual, all our residents with the feel personal not just touchspecial z Dementia care for those with mild to moderate dementia surroundedbut very much by beautiful at home. lawns, Visitors treesare always and flowers welcome Warren and contact Lodge is with a families, • Dementia care for those with mild to moderate necessary to make life special. wonderfulfriends and place the localto live. community is encouraged. Our primary objective is to z Femaledementia / male 65years + improve the quality of life of our clients and their families and we seek to Pinehurst Care Centre, Crowthorne has a warm and friendly atmosphere, we z 24z •HourCrisis Female residentialintervention / male care / emergency 65years admission + Herepromote in a friendly independence, atmosphere choice and withand thedignity help of of the our individual. dedicated We staff, believe we that clientscan offer must shortbe safe and and long secure term at stays all times, and emergencywhilst providing respite a relaxed beds. and Our primary z Non planned assessments provide a caring environment that makes all our residents feel not just special z Dementia care objective is to continue to improve the quality of life of our clients and their • Crisis intervention / emergency admission butstimulating very much environment at home. Visitors that motivates are always them welcome to live and a full contact and happy with life.families, z Highly trained staff / GP visits families. All of our clients are encouraged to bring their own creature comforts, z Female / male 65years + • Non planned assessments friendsto make and the them local truly community feel Âat home.Ê is encouraged. Our primary objective is z Single / companion rooms Please visit us to see just why our clients and their families are so happy to be z Crisis intervention / emergency admission tocared improve for theby us. quality of life of our clients and their families and we seek to z •Daily Highly activities trained / entertainment staff / GP visits promoteAt Pinehurst, independence, we believe choice highly and trained dignity andof the well individual. managed We staffbelieve is the that secret to z Non planned assessments clients must be safe and secure at all times, whilst providing a relaxed and z •Beautiful Single gardens / companion rooms providing quality and safe care. We believe that an individual lifestyle is z Highly trained staff / GP visits stimulatingessential environment for our clients that to motivates ensure that them their to livedaily a fulllife and choices happy are life. maintained z Nutritional meals z Daily• Daily activities activities / entertainment / entertainment WARRENand they LODGE are CAREsafe andCENTRE secure at all times. z En suite facilities PleaseWarren visit Lane, us toFinchampstead, see just why our Wokingham, clients and Berkshire their families RG40 4HR are so happy to z Nutritional• Beautiful meals gardens z Respite care beCall Visitcared 0118 us forto 973 see by 4576 us.just whyor email our [email protected] and their families are www.foresthc.com so happy to be cared for by us, or call for more information. z En •suite Nutritional facilities meals

z Respite care • En suite facilities WARRENPINEHURST LODGE CARE CARE CENTRE CENTRE 38-44 DukeÊs Ride, Crowthorne, Berkshire RG45 6ND • Respite care Warren Lane, Finchampstead, Wokingham, Berkshire RG40 4HR CallCall 0118 01344 973 4576774 233 or email or email [email protected] [email protected] www.foresthc.comwww.foresthc.com

See the checklist on page 39 for questions to ask See page 41 for more information on paying for when looking at care homes. care homes in Berkshire.

F_BAR_17444 Berkshire Care Choices ad.qxp_Layout 1 21/05/2018 12:04 Page 1 Personalised Care At your local Barchester care homes

We understand ﬁnding the right care home can be a daunting decision, that’s why our friendly teams are on hand to offer advice and guidance at a time to suit you. Our homes offer a range of care services whilst supporting independence and maintaining individual interests. With varied activities programmes and freshly prepared home-cooked meals, we pride ourselves on making everyone feel at home.

Nursing Care • Dementia Care • Respite Care & Short Breaks • Care for Under-65s

If you need urgent care or just some help and advice, our friendly teams are always here when you need them. For more information visit our website www.barchester.com

Austen House • Call: 0118 914 4584 West Oak • Call: 0118 914 4585 Kilnsea Drive, Reading, RG6 3UJ Murray Road, Wokingham, RG41 2TA

62 Search for care at www.carechoices.co.uk and find support in your area Wokingham care homes continued Advertisers are highlighted

TOVA WARREN LODGE CARE CENTRE Ravenswood Village, Nine Mile Ride, Warren Lane, Finchampstead, Crowthorne RG45 6BQ Wokingham RG40 4HR Advert page 62 Tel: 01344 755646 LDA Tel: 0118 973 4576 OP D PD LDA MH SI AD VALERIE’S RESIDENTIAL CARE HOME WILD ACRES CARE HOME 20 Ravenswood Avenue, 440 Finchampstead Road, Finchampstead, Crowthorne RG45 6AY Wokingham RG40 3RB Tel: 01344 761701 OP Tel: 0118 973 3670 OP D PD SI

Wokingham care homes with nursing Advertisers are highlighted

AUSTEN HOUSE SUNRISE OF SONNING Kilnsea Drive, Lower Earley, Old Bath Road, Sonning RG4 6TQ Reading RG6 3UJ Tel: 0118 944 4300 OP D Tel: 0118 914 4584 Advert page 62 OP D THAMESFIELD NURSING HOME BERKSHIRE CARE HOME, THE Wargrave Road, Henley-on-Thames RG9 2LX 126 Barkham Road, Wokingham RG41 2RP Tel: 01491 418100 OP Tel: 0118 977 0233 OP WEST OAK BRIDGE HOUSE NURSING HOME Murray Road, Wokingham RG41 2TA 64 High Street, Twyford RG10 9AQ Tel: 0118 914 4585 Advert page 62 OP D Tel: 0118 934 0777 OP D PD SI WOODBURY HOUSE GLEBELANDS HOUSE Jouldings Lane, Farley Hill, Reading RG7 1UR Woolf Drive, Wokingham RG40 1DU Tel: 0118 973 3885 OP D YA Tel: 0118 974 3260 OP D PD MH SI LORD HARRIS COURT Mole Road, Sindlesham, Wokingham RG41 5EA Tel: 0118 978 7496 OP D LYNDEN HILL CLINIC Lynden Hill Lane, Kiln Green, Reading RG10 9XP Tel: 0118 940 1234 OP PD YA MOUNT CARE HOME, THE School Hill, Wargrave, Reading RG10 8DY Tel: 0118 940 2046 OP D RYEISH GREEN BUNGALOW CHILDREN’S CENTRE Ryeish Green Bungalow Childrens Respite, Ryeish Green, Spencers Wood, Reading RG7 1ER Tel: 0118 988 2512 LDA

Visit www.carechoices.co.uk for further assistance with your search for care 63 Useful local contacts

For your council’s contact details, see pages 4 and 5. Email: [email protected] Web: www.autismberkshire.org.uk Age UK Berkshire Independent charity aiming to enhance the quality Berkshire Carers Service of life of older people. A local charity supporting unpaid carers of all ages. Tel: 0118 959 4242 Reading Bridge House, George Street, Email: [email protected] Reading RG1 8LS Web: www.ageuk.org.uk/berkshire Tel: 0800 988 5462 Web: www.berkshirecarers.org Alzheimer’s Society Support and information for people with dementia, Carers Trust their families and carers over the whole of Berkshire. Promotes, supports and delivers high-quality National Helpline: 0300 222 1122 services for carers and people with care needs. Web: www.alzheimers.org.uk Reading Bracknell & District and Wokingham 14 Albury Close, Reading RG30 1BD 118-128 London Street, Reading RG1 4SJ Tel: 0118 945 4209 Tel: 07713 390714 Web: www.readingcrossroads.org

Slough and the Royal Borough of Windsor and Wokingham Maidenhead Wokingham Hospital, Barkham Road, 6 North Road, Maidenhead SL6 1PL Wokingham RG41 2RE Tel: 01628 626331 Tel: 0118 979 5324 Email: [email protected] Web: www.wokinghamcrossroads.org

Reading Mencap in Berkshire 118-128 London Street, Reading RG1 4SJ A local charity that works to improve the lives and Tel: 0118 959 6482 opportunities of those with a learning disability, their families and carers. Ark Trust Ltd, The A local charitable organisation providing services Reading to people with disabilities and other disadvantaged 21 Alexandra Road, Reading RG1 5PE groups. Tel: 0118 966 2518 The Space, 20-21 Market Street, Email: [email protected] Bracknell RG12 1JG Web: www.readingmencap.org.uk Tel: 01344 266899 Email: [email protected] Slough Web: www.theark.org.uk Horsemoor Green Community Centre, Slough SL3 8JU Autism Berkshire Tel: 01753 594666 A local support group for parents of children and Email: [email protected] adults with autism, autism-related issues, Asperger’s Web: www.sloughmencap.co.uk Syndrome or challenging behaviour. Provides help, advice and information and works towards improved West Berkshire education, respite care and leisure facilities. Enborne Gate, Enborne Road, Newbury RG14 6AT 40 Caversham Road, Reading RG1 7EB Tel: 01635 41464 Tel: 0118 959 4594 Web: www.wbmencap.org

64 Search for care at www.carechoices.co.uk and find support in your area Windsor Email: [email protected] Oakbridge Centre, Imperial Road, Windsor SL4 3RU Web: www.readingdeafcentre.co.uk Tel: 01753 428019 Email: [email protected] Royal Voluntary Service (RVS) Web: www.windsormencap.org The Royal Voluntary Service provides a service to people in hospital, can help in the home and run Wokingham, Bracknell and Districts community events like lunch and social clubs. The Court House, Broadway, Town Square, York Centre, 42 York Road, Maidenhead SL6 1SH Bracknell RG12 1AE Tel: 01628 636098 Tel: 0300 777 8539 Email: [email protected] Email: [email protected] or Web: www.royalvoluntaryservice.org.uk/berkshire [email protected] Web: www.wokinghambracknellmencap.org United Voices Provides an advocacy service for people with POhWER learning difficulties throughout East Berkshire. Works to improve the quality of people’s lives and Oakbridge Centre, Imperial Road, Windsor SL4 3RU the quality of services by enabling the voices of Tel: 01753 206721 the most excluded members of society to be heard Email: [email protected] when decisions are being made about them or the Web: www.united-voices.co.uk services they need. Tel: 0300 456 2370 • Email: [email protected] Wokingham Mental Health Association Web: www.pohwer.net A self-help voluntary mental health organisation that works in a community care partnership with Reading Deaf Centre Wokingham Borough Council. Supporting the local deaf communities of Reading Station House, Station Approach, and Wokingham. Giving information, sign-posting and Wokingham RG40 2AP assistance if needed, to both individuals and groups. Tel: 0118 979 2620 131-133 Cardiff Road, Reading RG1 8JF Email: [email protected] Tel: 0118 959 4969 Web: www.wokinghammentalhealth.org.uk Useful national contacts

Action on Elder Abuse (AEA) Association of Charity Officers Works to protect, and prevent the abuse of, A national umbrella body for benevolent charities. vulnerable older adults. Tel: 0207 255 4480 • Email: [email protected] Tel: 0808 808 8141 Web: www.aco.uk.net Email: [email protected] Web: www.elderabuse.org.uk British Institute of Learning Disabilities (BILD) Committed to improving the quality of life for Age UK people with a learning disability. Tel: 0800 055 6112 Tel: 0121 415 6960 • Email: [email protected] Web: www.ageuk.org.uk Web: www.bild.org.uk

Alzheimer’s Society British Red Cross Tel: 0300 222 1122 Provides support at home, transport and mobility aids Monday to Wednesday, 9.00am to 8.00pm; to help people when they face a crisis in their daily lives. Thursday and Friday, 9.00am to 5.00pm; Saturday Tel: 0344 871 1111 and Sunday, 10.00am to 4.00pm Email: [email protected] Web: www.alzheimers.org.uk Web: www.redcross.org.uk 

Visit www.carechoices.co.uk for further assistance with your search for care 65  Care Choices National Activity Providers Association (NAPA) Free, independent assistance with finding care Promotes the importance of activities for older providers. Searchable website. persons. Web: www.carechoices.co.uk Tel: 0207 078 9375 Email: [email protected] Care Quality Commission Web: www.napa-activities.co.uk Independent regulator of care services in England. Tel: 03000 616161 • Email: [email protected] National Association of Funeral Directors Web: www.cqc.org.uk Web: www.nafd.org.uk

Carers Trust National Society of Allied and Independent Funeral Works to improve support, services and recognition Directors for anyone living with the challenges of caring, Web: www.saif.org.uk unpaid, for a family member or friend who is ill, frail, disabled or has mental health or addiction issues. NHS 111 Tel: 0300 772 9600 • Email: [email protected] You should call NHS 111 if you: Web: www.carers.org • need medical help fast, but it is not a 999 emergency; Carers UK The voice of carers. • do not know who to call for medical help or you Email: [email protected] do not have a GP to call; or Web: www.carersuk.org • require health information or reassurance about what to do next. Citizens Advice Practical, reliable, up-to-date information on a wide For less urgent health needs, you should still contact range of topics. your GP in the usual way. The 111 service is also Tel: 03444 111 444 Web: www.citizensadvice.org.uk available via ‘Typetalk’ on 18001 111.

Elderly Accommodation Counsel Relatives and Residents Association, The Help older people make informed choices about Exists for older people needing, or living in, residential meeting their housing and care needs. care and the families and friends left behind. Web: www.housingcare.org Tel: 0207 359 8136 • Email: [email protected] Web: www.relres.org Friends of the Elderly A charity that supports older people who have a SANE range of practical needs. Saneline: for advice on mental health issues. Tel: 0207 730 8263 • Email: [email protected] Tel: 0300 304 7000, every day between 4.30pm Web: www.fote.org.uk and 10.30pm. Web: www.sane.org.uk Independent Age Produces a wide range of guides and factsheets for Silver Line, The older people, their families and carers. A 24-hour telephone befriending and advice line. Tel: 0800 319 6789 Tel: 0800 470 8090 Email: [email protected] Web: www.thesilverline.org.uk Web: www.independentage.org.uk United Kingdom Home Care Association (UKHCA) My Family, Our Needs Professional association of home care providers The lifestyle site for families, carers and practitioners from the independent, voluntary, not-for-profit and supporting children and young adults with additional statutory sectors. needs. Tel: 0208 661 8188 • Email: [email protected] Web: www.myfamilyourneeds.co.uk Web: www.ukhca.co.uk

66 Search for care at www.carechoices.co.uk and find support in your area Index Advertisers in bold

Home care providers 3 County Care 25 Carewatch Elegant Care Services 29 (Reading and West Berkshire) 27 A-C Evelyn Grace Ltd 29 Carewatch (Windsor) 27 Forestcare 29 A & T Caring Services 25 Carewell Ltd 27 G.R Response Healthcare Ltd 29 A2Dominion – Care & Support CCS Homecare Services Ltd 27 Gabriel’s Angels Ltd 29 Chimney Court 25 Charles Clore Court Extra Gardiner’s 29 Aaron Abbey Care Services Ltd 25 Care Sheltered Housing 27 Goldcrest Care Services Ltd 29 Absolute Care UK Ltd 25 Chilmington at Home 27 Advanced Support UK Ltd 25 Choice Supported Living – East 27 H-J Agincare 25 Chrome Tree Ltd 27 Halcyon Home Care 29 Alina Homecare Reading 25 Chrysalis Care Ltd 27 Harino Care Ltd Allied Healthcare – Newbury 25 CIG Services Ltd 27 – Head Office 29 Apex Healthcare Service Ltd 25 Collaborative Care Helping Hands Wokingham 29 Heritage Healthcare Windsor 30 Apex Prime Care – Reading 25 Solutions Ltd 27 Comfortcare Ltd 27 Home Angels Healthcare Audley Care – Inglewood 25 Community Reablement Team Services Ltd 30 Baxters Homecare 25 (CRT) 27 Home Instead Senior Care Berkshire Care Ltd 25 Complete Care Windsor 27 (Maidenhead, Henley & Wallingford) 30 Better Life Care Ltd 25 Concept Care Practice Ltd Blessed Personnel Ltd 25 – 20 Cross Street 27 Home Instead Senior Care (Reading) 30 Blue Angel Care Ltd 25 Consultancy Care Ltd 27 Home Instead Senior Care Bluebird Care (Bracknell, Cornerways 27 (Slough) 30 Maidenhead, Reading, County Care (Windsor) 29 Homecare 30 Windsor and Wokingham) 25 County Carers Ltd 29 Bluebird Care (Newbury) 25 Homecare People Ltd, The Creative Support – Wokingham 30 Bracknell Forest Borough – Reading Services 29 Impact Care Services 30 Council – Intermediate Care 25 Creative Support Call Us 25 – Slough Services 29 In Hand Care Services Ltd 30 INCA Nursing Agency and Care @ Home Newbury Ltd 25 Creative Support Inca Domiciliary Care Agency 30 Care 1st Homecare – Berkshire 25 – West Berkshire Services 29 Independence With Dignity Care In Your Home Ltd 25 Crossroads Care West Berkshire 29 Support Services Ltd 30 Care Partners 27 Crossroads Caring for Carers 29 Independent Supported Care Response 27 Living and Disabilities 30 Care4U We Ltd 27 D-G Jigsaw Creative Care 30 Careline Devana Care 29 K-M – The Agency For Care Staff 27 Diamond Quality Care Services 29 K & J Carers 30 Caremark Dimensions Berkshire (Slough and South Bucks) 27 Domiciliary Care Office 29 Kare Plus Windsor 30 Kcare Nursing Agency Ltd 30 Caremark Dimensions Bracknell (West Berkshire Domiciliary Care Office 29 Kharis Solutions 30 and Reading) 27 DVL Supported Living Services 29 Kimara Support Ltd 30 Caremark (Wokingham) 27 E.C. Care 29 Kingwood – Domiciliary Care 30

Visit www.carechoices.co.uk for further assistance with your search for care 67 Home care providers continued Advertisers in bold Lady Elizabeth House 30 Proactive Life (Berkshire) & Reablement Service 32 LifeCarers Med Care Home Slough Crossroads (Bracknell, Crowthorne Services Ltd 31 – Caring for Carers 32 and Sandhurst) 30 Purley Park Trust (DCA) SM Voice Advocacy Ltd 32 Link Support 30 (Unit 2) 31 Sorelle Support 32 Q Care Bracknell 31 Livability St Ronans Road 31 St Christopher’s Home Lovingangels Care Ltd 31 Q1Care Ltd 32 Care Ltd 32 Lynwood Home Care 31 Quality Care Providers START 32 (Domiciliary Care) 32 Mahogany Care – Holyport 31 Station Road, 11a 32 Radis Community Care Makai Care Ltd 31 Superb Healthcare Ltd 32 (Reading) 32 Match Options 31 Support Horizons 32 Radis Community Care Mayfiar Homecare – Newbury 31 (Supported Living Reading) 32 Support Partners 32 Monsoon House 31 Rainbow Social Care Ltd 32 Supreme Healthcare Services 33 Multi-Care Community Reading Crossroads 32 Surecare (Reading and East Services Reading Ltd 31 RealCare+ Ltd 32 Berkshire) 33 My Homecare Reading 31 Right at Home Surecare (Slough) 33 N-R (Maidenhead and Slough Sylviancare 33 Nest Homecare – Windsor 31 District) 32 Thames Care 33 New Support Solutions 31 Right at Home Thamesfield at Home 33 Norwood Ravenswood 31 (Reading and Wokingham Tonna Care Services Ltd 33 District) 32 Optalis Extra Care Berkshire 31 Top Class Quality Services Ltd 33 RMB Healthcare 32 Oracle Medical Care UK 31 Total Health Support and Royle Care Ltd 32 Patience Care Services Ltd 31 Training Services Ltd 33 Pembroke Apartments 31 S-W VJ Carers Ltd 33 Pembroke Lodge 31 Short Term Support and Voyage (DCA) Berkshire 33 People Matter Support Rehabilitation Team 32 We Love Care Ltd 33 Services Ltd 31 Slater Centre, The 32 West Berkshire Council Home Prestige Healthcare Services 31 Slough Borough Council Care Service 33 Privilege Care Ltd 31 Recovery, Rehabilitation Whitestone Care 33

Care homes and care homes with nursing A-D Aspen Belmont Care Home 53 Boxgrove House 54 Abbeyfield Reading Society Ltd 51 Astbury Manor Care Home 49 Bracknell Care Home 51 Abbeyfield Winnersh 59 Austen House 63 Bramerton 57 Acorn House 54 Bayford House Care Home 57 Bridge House Nursing Home 63 Alexandra Grange 59 Beacher Hall Care Home 52 Broad Lane, 30 54 Allenby Road, 9 58 Beech Gardens 59 Carisbrooke 51 Anthony Toby Homes Trust Beech House 59 Chaffinches 54 – Ashton 59 Beech House – Binfield 49 Charlotte House 54 Applegarth Care Home 53 Belamie Gables Care Home 59 Cherry Garden 58 Apple Hill 58 Berkshire Care Home, The 63 Chilmington House 51 Appletrees 54 Birchwood 57 Clara Court 57 Argyles Care Home 57 Boltons, The 51 Common Road 53 Ascot Grange 58 Boulters Lock Residential Home 57 Cookham Riverside, The 58

68 Search for care at www.carechoices.co.uk and find support in your area Care homes and care homes with nursing continued Advertisers in bold Coombe House, The 54 Gracewell of Newbury 57 Mayfair, 2a & 2b 51 Copper Beech 59 Grange House 51 Meadowbank Residential Cornerways 59 Green, The 61 Care Home 57 Crossways Residential Care Haldane House Nursing Home 51 Mokattam 57 Home 49 Harwood House 58 Moorlands Rest Home 51 Dimensions 2 Dunstans Drive 59 Hazeldene 51 Mount Care Home, The 63 Dimensions 6 Sadlers Lane 59 Hazel View 55 Mulberry Care Ltd 52 Dimensions 43 Clayhill Road 54 Herewards House 57 Multi-Care (Reading) Ltd Dimensions Heronsmede 57 – 375 Old Whitley Wood Lane 61 95 New Wokingham Road 59 Hilltop House 61 Murdoch House 61 Dimensions Baily Thomas Hollies 57 Navara Lodge 52 House 54 Holly Grange Residential Home 55 Newton House 55 Dimensions Brambletye 59 Holyport Lodge Care Home 58 Nightingales Care Home 57 Dimensions Loddon Court 59 Homeside Close, 16 57 Normanhurst Residential Home 58 Dimensions Parrot Farmhouse 59 Homestead (Crowthorne) Northcourt Lodge Nursing Dimensions The Laurels 59 Ltd, The 49 Home 52 Dimensions Woodmere 59 Hungerford Care Home 57 Notrees 55 Disabilities Trust Jasmine House Nursing Home 52 – 25 Welby Close 57 O-S Jigsaw Creative Care Ltd Disabilities Trust Oak House 54 – 77 Russell Street 51 – 29 Briants Avenue 51 Oaklands 55 Just Homes – 3 New Hill 55 Donnington Care Home, The 57 Old Vicarage, The 55 Dormy House 58 K-N Orchard, The 61 Down Lodge Residential Care Kadimah 61 Oxford House Nursing Home 54 Home 61 Kestrels 55 Pamela Barnett 61 Downshire House 51 Kingwood – White Barn 51 Parkside Care Home 52 Downview Residential Home 54 Lakeside Residential Home 51 Parkview 52 Duncan House 54 Langley Haven Care Home Ltd 53 Parry House 55 E-J Larchfield House 58 Pembroke Lodge 52 Edith Road (Tregon) 57 Larkland House 58 Peppard House 52 Elizabeth House 54 Lavender Court 53 Pinehurst Care Centre 49 Elms, The 61 Liberty of Earley House, The 61 Pinkneys Road 58 Eretz 61 Life Care Corporation Ltd 51 Prior’s Court Cottages, Eton House Residential Home 57 Limber Oak 55 1-2, 3-4 55 Far End Residential Home 49 Little Heath Court 55 Prior’s Court Cottages, Farm House, The 61 Livability St Ronans Road 51 5-6: Bradbury house 55 Fearnley House 57 Lodge, The 49 Purley House 55 Firs, The 61 Longlea Nursing Home 58 Quality Care Providers Ltd 52 Focus House 51 Longmore Road, 1 61 Queens Court 58, 59 Forget Me Not Residential Lord Harris Court 63 Reach 53 Home 53 Lovat House 61 REACH Lower Cippenham Lane 53 Fourways Residential Home 49 Lynden Hill Clinic 63 REACH Upton Court Road 53 Foxleigh Grove Nursing Home 58 Lynwood Care Centre 58 Respite Service 52 Glebe Garden 54 Magnolia Lodge 61 Respond 53 Glebelands House 63 Manor Care Home, The 58 Richmond Road, 30 52

Visit www.carechoices.co.uk for further assistance with your search for care 69 Care homes and care homes with nursing continued Advertisers in bold River View Care Centre 52 Stoke House 53 White House 58 Rookery Cottage 61 Suffolk Lodge 61 White Lodge Care Home 58 Rowan Cottage 55 Sunrise of Sonning 63 Whitley Wood Lane Respite Ryeish Green Bungalow Care, 188 52 Children’s Centre 63 T-Y Wild Acres Care Home 63 Salt Hill Care Centre 54 Tager Centre, The 61 Sandown Park Care Home 59 Thamesfield Nursing Home 63 Willows Edge 55 Seymour House 53 Thatcham Court Care Home 57 Willows Specialist Dementia Shinfield View Care Home 61 Tikvah Woodpeckers 61 Unit and Intermediate Care Slade House 55 Tova 63 Service, The 52 St Barnabas Road, 26 52 Uppingham Gardens, 1 52 Winchcombe Place 57 St Brendan’s Care Home 49 Valerie’s Residential Care Home 63 Windmill Care Centre 54 Walled Garden, The 55 St Christopher’s Care Home 49 Windsor Care Centre 54 Walnut Close 55 St David’s Nursing Home 51 Winston Court, 5 58 St Luke’s and The Oaks Warren Lodge Care Centre 63 Winton House 58 Care Home 52 Watson House 55 St Mark’s Care Home 59 Waymead Short Term Care 49 Woodbury House 63 Station Road, 43 58 Wensley Road, 159 52 Yewbank 55 Staverton 61 West Oak 63 Yew Tree Lodge 52

Other advertisers

Abi Care 22 Care Choices Ltd 11, 18, 20, 22, Home Angels Healthcare Abbeycrest Nursing Home 40 24, 28, 33, 37, 48, 56 Services Ltd 26 Abbeyfield 56 Care Focus Consultancy 18 My Family, Our Needs 16 Ascot Residential Homes 50 CareMatch 18 Oxford House Community Care 28 Caremark 26 Avery 40 Protection & Investment Ltd Caring Homes 40 Barchester 62 Outside back cover Coffin Mew 47 Radis Community Care 28 BEN – Motor and Allied Trades Forest Healthcare 50, 62 Benevolent Fund 41 Forget Me Not 53 Redland Healthcare 8 Blue Angel 24 Haven Care Home Management SM Voice Advocacy Ltd 28 Bupa 56 Inside front cover Universal Care 28

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate at the time of print. The company cannot accept responsibility for any errors or omissions in the publication, including if an organisation varies from the information included in an advertisement, the editorial or the listings. Care Choices Limited does not endorse or support any particular organisation included in the Directory. ©2018 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN 978-1-911437-96-3 Ref. No: 4001/Berkshire25/0718. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Director of Sales: David Werthmann. Head of Editorial: Emma Morriss. Editor: Angharad Jenkins. Content Editor: Emma Cooper. Regional Team Manager: Russell Marsh. Sales Manager: Paul O’Callaghan. Regional Sales Supervisor: Vanessa Ryder. Senior Sales Executives: Mark Dalton, Elaine Green, Mustafa Kanuni, Shannon Walford. Sales Executive: Claire Cornish. Director of Creative Operations: Lisa Werthmann. Studio Manager: Jamie Harvey. Assistant Studio Manager: Holly Cornell. Creative Artworker: Ruth Clarry. Distribution: Gemma Hunter.

70 Search for care at www.carechoices.co.uk and find support in your area We’re delighted to be in the Top 2017 & 2018 Twenty for the second year running Planning For Long Term Care Fees? Speak to a specialist who can guide you through the With prudent planning care fees do not need maze of red tape to be a problem

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• Peace of mind for you and your family Please call 01344 636374 or Please call 01344 636374 or 01180118 98217109821710 to to speak speak to to our specialist specialist advisor advisor DanielDaniel KasaskaKasaska or or visit visit our our Please send send me me information information about about websitewebsite: www.pil.uk.com www.pil.uk.com for Protection && InvestmentInvestment Ltd Ltd and and the the formore more information. information. If If you you services it it provides provides for for Long Long Term Term Care Planning preferprefer you you can can email email Care Planning [email protected], or simply [email protected], or simply NameName...... cut out and return the attached coupon. cut out and return the attached AddressAddress...... coupon......

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Daniel Kasaska is a Master Practitioner of Symponia and Accredited Member of The Society of Later Life Advisers (SOLLA)