FIELD GENERAL MANAGER's OFFICE, 2Nd Floor, CENTRAL OFFICE-ANNEXE, UNION BANK of INDIA, MANGALADEVI TEMPLE ROAD, PANDESHWAR
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RPF FOR ANNUAL MAINTENANCE CONTRACT FOR ACCESS CONTROL SYSTEM AND CCTV, FIRE/SMOKE DETECTION SYSTEM FIELD GENERAL MANAGER’S OFFICE, 2nd Floor, CENTRAL OFFICE-ANNEXE, UNION BANK OF INDIA, MANGALADEVI TEMPLE ROAD, PANDESHWAR, MANGALORE: 575001. Tel.: 0824 –2861425, www.unionbankofindia.com Email: [email protected] ANNUAL MAINTENANCE CONTRACT FOR ACCESS CONTROL SYSTEM/CCTV-DVR/FIRE/SMOKE DETECTION SYSTEM INSTALLED AT CENTRAL OFFICE ANNEXE-MANGALURU & OTHER INSTALLATIONS OF THE BANK LOCATED IN MANGALURU CITY Union Bank of India invites sealed offers in two-bid system from Agency/Partnership firm/Company which are providing services in the field of Safety & Security systems utilized by Banks & have their own Offices in Mangaluru / Bengaluru/other places in Karnataka State, for Annual Maintenance Contract (AMC) of Access Control system, CCTV-DVR system, Fire/smoke detection system installed at the installations of the Bank located in Mangaluru. Request for Proposal ( RFP) form can be obtained from the Deputy Zonal Head at the above address on payment of Rs. 1000/- (Non- Refundable, being cost of tender document) by way of Demand Draft / Pay Order favouring Union Bank of India payable at Mangalore. Alternatively, RFP forms can be downloaded from bank’s website “www.unionbankofindia.co.in” and Government of India Procurement Portal “www.eprocure.gov.in” and the cost of tender by means of Pay Order/Demand Draft should be submitted along with the Techno-commercial offer. Date of commencement of issue of RFP : 17-11-2020 Last date for submission of RFP : 07-12-2020 upto 3:30 p.m. Opening of Technical Bid : 07-12-2020 at 4.00 p.m. All conditions and parameters will be evaluated with reference to the firms submitting tenders. The Bank reserves the right to reject any/all bids without assigning any reason whatsoever. Page 1 of 74 RPF FOR ANNUAL MAINTENANCE CONTRACT FOR ACCESS CONTROL SYSTEM AND CCTV, FIRE/SMOKE DETECTION SYSTEM TENDER RFP NO. FGMO/SEC/AMC/001/2020-21 DATED 17/11/2020 Request for Proposal (RFP) ANNUAL MAINTENANCE CONTRACT FOR ACCESS CONTROL SYSTEM AND CCTV, FIRE/SMOKE DETECTION SYSTEM INSTALLED AT THE INSTALLATIONS OF THE BANK LOCATED IN MANGALURU. FIELD GENERAL MANAGER’S OFFICE, 2nd Floor, CENTRAL OFFICE-ANNEXE, UNION BANK OF INDIA, MANGALADEVI TEMPLE ROAD, PANDESHWAR, MANGALORE: 575001. Tel.: 0824 –2861425/9483521724, website : www.unionbankofindia.co.in Email: [email protected] Page 2 of 74 RPF FOR ANNUAL MAINTENANCE CONTRACT FOR ACCESS CONTROL SYSTEM AND CCTV, FIRE/SMOKE DETECTION SYSTEM Disclaimer The information contained in this Request for Proposal (RFP) is provided to the Bidder(s) on the terms and conditions set out in this RFP document. The RFP document contains statements derived from information that is believed to be true and reliable at the date obtained but does not purport to provide all of the information that may be necessary or desirable to enable an intending contracting party to determine whether or not to enter into a contract or arrangement with Bank in relation to the provision of services. The RFP document is not a recommendation, offer or invitation to enter into a contract, agreement or any other arrangement, in respect of the services. The provision of the services is subject to observance of selection process and appropriate documentation being agreed between the Bank and any successful Bidder as identified by the Bank, after completion of the selection process as detailed in this document. No contractual obligation whatsoever shall arise from the RFP process unless and until a formal contract is signed and executed by duly authorized officers of Union Bank of India with the Bidder. The purpose of this RFP is to provide the Bidder(s) with information to assist the formulation of their proposals. This RFP does not claim to contain all the information each Bidder may require. Each Bidder should conduct their own investigations and analysis and should check the accuracy, reliability and completeness of the information in this RFP and where necessary obtain independent advice. Union Bank of India makes no representation or warranty and shall incur no liability under any law, statute, rules or regulations as to the accuracy, reliability or completeness of this RFP. Union Bank of India may in its absolute discretion, but without being under any obligation to do so, update, amend or supplement the information in this RFP. Page 3 of 74 RPF FOR ANNUAL MAINTENANCE CONTRACT FOR ACCESS CONTROL SYSTEM AND CCTV, FIRE/SMOKE DETECTION SYSTEM Page No. Sr. No. Clause Details 1 Introduction 7 2 Objectives Of The RFP 7 3 Invitation Of Tender Bids 8 4 Two Bid System Offer 9 5 Scope Of Work 9 6 Eligibility Criteria Of Bidder 11 7 Government Purchase & Price Preference Policy 13 8 Bid Security/EMD 13 9 Technical Part (T-Part). 14 10 Financial/Commercial Offer ( F-Part) 14 11 Opening Of Offer 14 12 Evaluation Process 15 13 No Commitment To Accept Lowest Or Any Tender 15 14 Taking Up The AMC & Cancellation Of Order 15 15 Payment Terms 15 16 Performance Bank Guarantee 15 17 Guarantee 16 18 Availability of Spares 16 19 Warranty 16 1920 Maintenance Standard Expected During Warranty 16 21 Annual Maintenance Contract 16 2022 Labour Compliance 17 2123 Authorization To Bid 17 24 Taxes, Duties And Other Statutory Regulation 17 25 Bidding Document 18 26 Contacting The Bank 19 27 Bank’s Right To Accept Or Reject Any Bid Or All Bids 19 28 Fraud & Corrupt Practices 19 29 Revelation Of Prices 20 30 Clarifications Of Bid 21 31 Bid Validity 22 32 Submission Of Bids 22 33 Late Bids 22 Page 4 of 74 RPF FOR ANNUAL MAINTENANCE CONTRACT FOR ACCESS CONTROL SYSTEM AND CCTV, FIRE/SMOKE DETECTION SYSTEM 34 Signing Of Contract 22 35 General Terms 23 36 Rejection Of Bid 24 37 Pre Bid Meeting 24 38 Modification And Withdrawals Of Bid 25 39 RFP Response 25 40 Liquidated Damage 25 41 Price Validity 26 42 Payment Terms 26 43 Delivery 26 44 Authorised Signatory 27 45 Compliance With Laws 27 46 Confidentiality And Secrecy 28 47 Indemnity 28 48 Patents Rights 29 49 Non‐Transferable Offer 29 50 Ownership And Retention Of Documents 29 51 Audit 29 52 Liability 31 53 Force Majeure 32 54 Enforceability 32 55 Minimum Wages 32 56 Successors 32 57 Termination Of Contract 33 58 Deduction From Purchase Price 34 59 Waiver 34 60 Proprietary Rights 35 61 Negligence 35 62 Review Of Contract And Performance 36 63 Proposal Ownership 36 64 Notification Of Award 36 65 Arbitration 36 66 Other Terms And Conditions 37 67 Jurisdiction 38 Annexure I - Undertaking By Bidder 39 Fraud/black listing/credit default Annexure II - Bid Form 40 Annexure III - Bidder’s Profile With 42 Declaration Annexure IV – Letter Of 45 Acceptance/Covering Letter Of The Offer Page 5 of 74 RPF FOR ANNUAL MAINTENANCE CONTRACT FOR ACCESS CONTROL SYSTEM AND CCTV, FIRE/SMOKE DETECTION SYSTEM 47 Annexure V – Compliance To RFP Terms & Conditions Annexure VI - Undertaking on Know Your 50 Employee Annexure-VII 52 BANK GUARANTEE FORMAT Annexure VIII – Format for Clarification 55 Annexure IX - Service Level Agreement 56 Annexure X - Financial/Commercial Part 69 Page 6 of 74 RPF FOR ANNUAL MAINTENANCE CONTRACT FOR ACCESS CONTROL SYSTEM AND CCTV, FIRE/SMOKE DETECTION SYSTEM UNION BANK OF INDIA 1. Introduction Union Bank of India (hereinafter referred to as ‘Bank’), having its Central Office at 239, Vidhan Bhavan Marg, Nariman Point, Mumbai ‐ 400021, is firmly committed to consolidate and maintain its identity as a leading innovative commercial Bank, with a proactive approach towards the changing needs of the Society. This has resulted in a wide gamut of products and services, made available to its valuable clientele in catering to the smallest of their needs. Today, with its efficient value‐added services, sustained growth, consistent profitability and development of new technologies, the Bank has ensured complete customer delight, living up to its image of having “GOOD PEOPLE TO BANK WITH”. 2. Objectives of the RFP 2.1. Union Bank of India (hereinafter called as “Bank” or “the Bank”) invites proposals from eligible entities (hereinafter referred to as “Respondent” or “Bidder” or “Vendor”) for Annual Maintenance Contract (AMC) of Access Control system CCTV-DVR, and Fire/smoke detection system installed at the installations of the Bank located in Mangaluru for contractual period of 3 years. 2.2. All offers of the bidders shall be unconditional and once accepted whether with or without modifications by the Bank shall be binding between the Bank and such Bidder. 2.3. The Document may be obtained from the Bank at the communication address given below or can be downloaded from Bank’s Website www.unionbankofindia.co.in and Government of India Procurement Portal www.eprocure.gov.in and the response should be submitted at the communication address given below Date of issue of RFP/ 17.11.2020 Download Start Date & Time Pre bid meeting 24.11.2020 at 4.00 PM (at the venue mentioned for opening of bids) Last date and time for 04.12.2020 up to 5.00 PM Clarification/Query on RFP Page 7 of 74 RPF FOR ANNUAL MAINTENANCE CONTRACT FOR ACCESS CONTROL SYSTEM AND CCTV, FIRE/SMOKE DETECTION SYSTEM Last date and time for submission Of Bidding 07.12.2020 at 3.30 PM Document Date and Time of 07.12.2020 at 4.00 PM Technical Bid Opening Place of opening of Bids FIELD GENERAL MANAGER’S OFFICE, 2nd Floor Central Office-Annexe, Union Bank of India, MANGALADEVI TEMPLE ROAD, PANDESHWAR, MANGALURU: 575001 Contact Numbers Tel:(0824) 2861425 / 9483521724 Cost of RFP Rs. 1,000/‐ (Rupees One Thousand only) in the form of Demand Draft (DD)/ Pay Order(PO) in favor of Union Bank of India, payable at Mangaluru.