Greater Together
Annual Report 2020 Greater Together
The emergence of the COVID-19 pandemic led to unprecedented challenges for the global healthcare industry in 2020, and West played a vital role in the race to deliver an effective vaccine for the virus. CUSTOMERS: OUR PARTNERS
Through these challenging times, vaccine developers have trusted West as a partner of choice to help protect their sensitive biomolecules. This is a testament to West’s almost 100 years of experience and reputation for leadership in quality. We have met these high expectations through our ability to flex our operations within our global network to meet supply needs. These customers were seeking components to support the development work, clinical trials, and potentially post-approval launches, and we have From the start of this global been committed to scaling production to meet their future volume requests. pandemic, we have had two In addition, West is also supplying primary packaging components for therapeutics used to treat COVID-19, as well as critical components that are priorities: first, ensuring the included in some of the diagnostic kit products that are being used to detect health and safety of our team COVID-19. members; and second, making We are committed to doing our part to provide for the large-scale manufacture of high-quality components required to serve customer needs for the delivery sure our customers have a reliable of a safe, effective COVID-19 vaccine. This has resulted in growing our global supply of the components that workforce to approximately 9,200 team members, expanding facility and equipment resources and shifting to 24/7 operating schedules at several sites are critical to the containment to address the demand for components associated with COVID-19. and delivery of drugs they deliver
to patients, many of which are Note: Photos contained within this report were taken prior to the pandemic in 2020. lifesaving.
2 West Pharmaceutical Services, Inc. TEAM MEMBERS: 290 PATENTS FILED IN 2020 OUR PEOPLE APPROXIMATELY 50 GLOBAL LOCATIONS All these efforts would not be possible without our dedicated team members, INCLUDING 25 MANUFACTURING SITES who showed amazing resolve and commitment to getting the job done. From the start of the pandemic, we established health and safety protocols, based MORE THAN 2,000 CUSTOMERS ACROSS THE HEALTHCARE INDUSTRY on the guidance of health experts, that include restrictions on travel and site visits to safeguard all our team members. We are focused on supporting them OVER $3 MILLION IN CORPORATE AND through these difficult times with the introduction of programs for working FOUNDATION GIVING IN 2020 parents, remote and hybrid work models, and special COVID-19 leave pay. We have enhanced our global employee assistance program to support both $1 MILLION DONATED TO ORGANIZATIONS the physical and mental health of our team members and their families. IN SUPPORT OF COVID-19 RELIEF EFFORTS Embedding diversity and inclusion in everything we do continues to be a critical element of our success, which can only be achieved through a diverse range of people coming together, sharing expertise, and collaborating on West’s mission of improving patient lives.
COMMUNITY: 2020 INDUSTRY AWARDS OUR PLACE IN THE WORLD TOP 25 PERFORMER OF 100 MOST SUSTAINABLE COMPANIES IN AMERICA — BARRON’S Our culture of giving back to the communities where our team members live RANKED #4 IN TOP 50 BEST and work remained strong during 2020, with West donating $3.1 million in ESG COMPANIES — INVESTOR’S BUSINESS DAILY corporate and foundation giving, and $1 million across multiple organizations PHILADELPHIA BUSINESS JOURNAL that are making important contributions to society and need our support MINORITY BUSINESS LEADERS AWARD during the COVID-19 pandemic. — SILJI ABRAHAM PHILADELPHIA BUSINESS JOURNAL FACES OF PHILANTHROPY AWARD ABEA — ASIA PACIFIC BIOPROCESSING EXCELLENCE AWARDS (BEST BIOPROCESSING SUPPLIER AWARD: FILL–FINISH) PHILADELPHIA BUSINESS JOURNAL CFO OF THE YEAR AWARD — BERNARD BIRKETT MEDTECH IRELAND 2020 Annual Report 2020 PARTNER OF THE YEAR 3 Annual Comparison SUSTAINED, CONSISTENT GROWTH