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Do you think the How do you book an If you don't book by Question Gender Age Where do you live? Ethnicity surgery's opening appointment at the telephone or find it naire no. hours are…? surgery? difficult, tell us why

1 Female 31-59 Other Asian About right Internet 2 Female 60+ British About right Telephone 3 Female 60+ Elswick British About right In person 4 Male 60+ Fenham British About right Telephone 5 Female 60+ Fenham British About right Telephone 6 Male 16-30 British About right Internet 7 Female 31-59 Benwell British Too short Telephone 8 Female 60+ British About right Telephone 9 Male 60+ British About right Telephone waiting to long on phon 10 Female 16-30 Fenham Pakistani Too short Telephone had to get through whe 11 Female 60+ Elswick British About right Telephone 12 Male 60+ Arthurs Hill British About right Telephone 13 Male 31-59 Granger Park British Too short Telephone 14 Female 16-30 Fenham Bangladeshi About right Telephone 15 Female 16-30 Fenham British About right Telephone hard to get through 16 Male 31-59 British About right Telephone 17 Male 16-30 Fenham Other White About right Telephone 18 Female 16-30 Fenham Pakistani About right Telephone 19 Female 31-59 Fenham African About right Telephone 20 Female 60+ Dumpling Hall British About right Telephone 21 Female 31-59 British 22 Female 31-59 Fenham Pakistani 23 Female 16-30 Fenham Other Asian About right Telephone 24 Female 16-30 Fenham White & Black African About right Telephone 25 Female 31-59 Fenham Caribbean About right In person 26 Female 31-59 Fenham Pakistani About right Telephone timing is not suitable be 27 Female 16-30 Fenham British About right Telephone 28 Female 31-59 Elswick British About right Internet 29 Male 31-59 Fenham British About right Telephone 30 Female 31-59 Benwell Irish Telephone 31 Female 31-59 British Too long Telephone 32 Female 16-30 Other mixed 33 Female 60+ Denton Burn British 34 Female 60+ Fenham British About right Telephone 35 Female 60+ Fenham Chinese About right Telephone always busy after gettin 36 Male 31-59 Fenham Bangladeshi About right Telephone 37 Male 60+ Benwell British About right In person cant get through at 8-30 38 Female 31-59 Fenham Pakistani About right Telephone its bad you have to pho 39 Male 16-30 West Denton British About right Internet more convienient 40 Female 60+ Chapel House British About right Telephone 41 Female 31-59 Cruddas Park Other Asian About right Telephone 42 Male 16-30 Fenham British About right In person 43 Female 60+ Fenham British About right Internet easier 44 Female 31-59 Arthurs Hill British About right Telephone 45 Female 31-59 Arthurs Hill British About right Telephone 46 Female 31-59 Fenham British About right In person 47 Female 60+ Elswick British About right Telephone 48 Female 31-59 Fenham British About right Telephone 49 Female Elswick Pakistani About right Telephone 50 Male 31-59 Blakelaw British About right Telephone 51 Female 31-59 Cowgate British About right Telephone 52 Male 31-59 Fenham British About right Telephone 53 Male 31-59 Fenham Bangladeshi About right Telephone 54 Male 60+ British About right Telephone 55 Female 31-59 Fenham Other Too short In person 56 Male 16-30 Benwell British About right Telephone often busy 57 Male 31-59 Fenham Pakistani About right Telephone too busy 58 Male 31-59 British About right Telephone 59 Female 31-59 Fenham British About right Telephone 60 Female 31-59 Fenham Other Asian About right Telephone 61 Female 31-59 Fenham Chinese About right Telephone 62 Male 60+ Elswick British About right Internet 63 Female 16-30 Fenham British About right Telephone 64 Male 31-59 Benwell British About right Telephone 65 Female 60+ British About right Telephone 66 Male 31-59 Fenham Other About right Telephone 67 Female 31-59 British About right Telephone 68 Female 60+ Fenham British About right Telephone 69 Female 31-59 Benwell British About right Internet 70 Female 31-59 Westerhope British About right Telephone 71 Female 31-59 Benwell Other Asian About right Telephone 72 Female 16-30 Slatyford Caribbean About right Telephone no answer 73 Male 31-59 Fenham African About right In person 74 Male 31-59 Benwell Pakistani About right Telephone 75 Male 60+ British About right In person 76 Male 60+ Blakelaw British About right Telephone 77 Male 31-59 Bangladeshi About right Telephone 78 Female 60+ Fenham Indian About right Telephone 79 Female 16-30 Benwell Bangladeshi About right Telephone 80 Male 16-30 Other About right Telephone 81 Female 16-30 Elswick Bangladeshi About right Telephone seems impossible to m 82 Female 16-30 Fenham Other mixed About right Telephone 83 Male 31-59 Benwell British About right Internet 84 Female 31-59 British About right Telephone 85 Female 16-30 Fenham British About right Telephone 86 Female 31-59 Fenham Pakistani About right Telephone engaged a lot 87 Female 31-59 Fenham Irish About right Internet difficult to get through 88 Female 60+ Benwell British About right Telephone 89 Male 16-30 Fenham British About right Telephone 90 Male 31-59 British About right Internet 91 Female 31-59 Fenham Pakistani About right Telephone 92 Male 31-59 Fenham Indian Too short Telephone queuing, no appointme 93 Male 16-30 Fenham Other About right Telephone 94 Female 31-59 Denton Burn British About right Telephone 95 Female 16-30 Cruddas Park British About right Telephone hard to get appt 96 Female 60+ Chapel House British About right Telephone 97 Female 31-59 Fenham Other mixed About right Telephone language barrier 98 Male 31-59 British Too short Telephone 99 Female 31-59 Arthurs Hill British About right Telephone 100 Female 60+ Fenham British About right Telephone 101 Female 31-59 Fenham British About right In person 102 Female 31-59 Fenham Other White About right Telephone 103 Male 60+ Fenham British About right Telephone 104 Female 31-59 Fenham British About right Telephone easier to call 105 Male 16-30 Chapel House British About right Telephone 106 Female 31-59 Benwell British About right Telephone cant talk to people 107 Female 31-59 Denton Burn British About right Telephone 108 Male 60+ West Denton British About right Telephone 109 Female 16-30 Fenham Indian About right Telephone busy lines 110 Female 16-30 Fenham Pakistani About right Telephone 111 Female 60+ Chapel House British About right Telephone 112 Male 31-59 Fenham Other About right Telephone 113 Female 31-59 Fenham British About right Telephone 114 Male 31-59 Fenham Other About right Telephone 115 Female 31-59 Chapel House British About right Telephone cant get through at 8-30 116 Male 60+ Fenham British About right In person 117 Female 31-59 Pendower British About right Telephone 118 Male 31-59 Benwell British About right Telephone 119 Female 31-59 Denton Burn British About right Telephone 120 Male 60+ Fenham British About right Telephone 121 Female 31-59 British Too short Telephone 122 Male 60+ Fenham Pakistani About right Telephone 123 Female 16-30 Fenham Irish Too short Telephone 124 Female 60+ Fenham Pakistani About right Telephone 125 Male 31-59 Benwell British About right Internet 126 Female 31-59 Arthurs Hill British About right Telephone 127 Male 31-59 Fenham Other Asian Too short Telephone line to busy 128 Female 16-30 Fenham Other mixed About right Telephone 129 Male 16-30 Arthurs Hill British About right In person 130 Female 16-30 Fenham African About right Telephone 131 Female 60+ Fenham Indian About right Telephone 132 Male 31-59 Granger Park Bangladeshi About right Telephone 133 Female 31-59 Granger Park British Too short Telephone 134 Female 31-59 British About right Telephone 135 Male 16-30 Benwell Pakistani About right Telephone 136 Male 31-59 Blakelaw British About right Telephone 137 Female 16-30 Fenham British About right Telephone 138 Female 31-59 Elswick Bangladeshi About right Telephone 139 Female 60+ Benwell British About right Telephone 140 Female 60+ Fenham British About right Telephone 141 Female 31-59 Fenham African About right Telephone 142 Female 31-59 Slatyford British About right Telephone 143 Female 31-59 Fenham British About right Telephone waiting half a hour then 144 Female 16-30 Arthurs Hill British About right Telephone 145 Female 31-59 Fenham Pakistani About right Telephone 146 Female 31-59 Cruddas Park British Too short Telephone on hold to long 147 Female 31-59 Benwell Pakistani About right Telephone cant get through 148 Female 31-59 Elswick Bangladeshi Too short Telephone 149 Female 31-59 Blakelaw Other About right Telephone has to take children to s 150 Transgender 60+ West Denton British About right Telephone 151 Female 31-59 Other About right Telephone 152 Female 31-59 fenham British About right Telephone 153 Female 16-30 Fenham Indian About right Telephone 154 Female 31-59 British About right Internet 155 Female 31-59 British About right Telephone 156 Female 60+ Westerhope British About right Telephone 157 Female 31-59 Fenham British Telephone 158 Male 16-30 Fenham British About right In person 159 Male 31-59 Benwell British Too long In person 160 Female 60+ Fenham British About right Telephone 161 Female 31-59 African About right Telephone 162 Male 31-59 Elswick British About right Telephone 163 Female 31-59 Fenham British Too short Telephone 164 Female 16-30 Fenham Other White About right In person language barrier 165 Female 31-59 Irish About right Telephone 166 Female 60+ Denton Burn British About right Telephone 167 Male 16-30 Benwell African Too long Telephone 168 Male 16-30 Elswick British About right Telephone 169 Female 31-59 Denton Burn British Too short Telephone have to be really quick 170 Female 31-59 West Denton British Too short Internet 171 Female 31-59 Fenham African About right In person 172 Female 16-30 Fenham Pakistani About right Telephone 173 Male 31-59 Fenham Indian Too short Telephone long waiting time in mo 174 Female 60+ Slatyford British About right Telephone 175 Male 16-30 Fenham British About right Telephone 176 Female 31-59 Blakelaw British About right Telephone 177 Female 16-30 Fenham Bangladeshi About right Telephone can never get through 178 Female 31-59 Arthurs Hill About right Telephone 179 Female 31-59 Elswick British About right Telephone 180 Female 31-59 Benwell Bangladeshi About right Telephone 181 Female 16-30 Fenham British About right Telephone 182 Female 31-59 British About right Internet 183 Female 16-30 Arthurs Hill British About right Telephone 184 Female 31-59 Fenham Pakistani About right Telephone 185 Female 31-59 White & Asian About right Telephone 186 Female 16-30 Bangladeshi Too short Telephone 187 Female 31-59 Other Asian About right Telephone 188 Female 31-59 Fenham Pakistani About right Telephone 189 190 191 192 193 194 195 196 197 198 199 200

Page 2 7a 7b 8a (Doctor) 8b (Nurse) 8c (Other) 9a (Doctor) 9b (Nurse) If you don't book on How often are you How often are you How often are you Do you find booking an How often do you How often do you our website or find offered an appt offered an appt offered an appt appointment on our get to see your get to see your it difficult, tell us within 2 days with within 2 days with within 2 days with website…? preferred Doctor? preferred Nurse? why the Doctor? the Nurse? Other? Easy Always Sometimes Sometimes Don't use website Never Sometimes Sometimes Sometimes Don't use website Sometimes Sometimes Always Always Don't use website Never Sometimes Sometimes Don't use website Sometimes Sometimes Always Easy Sometimes Sometimes Sometimes Don't use website it’s a faff booting up laptopNever Never Never Sometimes Sometimes Difficult Always Sometimes Don't use website Sometimes Always Easy Sometimes Always Always Sometimes Always Don't use website no computer Sometimes Sometimes Always Always Don't use website Always Sometimes Always Don't use website difficult Sometimes Sometimes Sometimes Never Never Didn't know about website did not relise that I couldNever book on-line Always Never Always Always Don't use website Never Never Didn't know about website Sometimes Sometimes Didn't know about website Sometimes Sometimes Always Always Don't use website Sometimes Always Sometimes Don't use website Always Always Don't use website no computer Always Always Always Always

Don't use website Sometimes Sometimes Didn't know about website Always Always Always Always Sometimes Difficult password wouldn’t workSometimes Sometimes Don't use website no computer Always Sometimes Sometimes Sometimes Always Easy Sometimes Always Always Didn't know about website Always Sometimes Never Always Sometimes

Easy Always Sometimes Sometimes Always

Don't use website no computer Sometimes Sometimes Don't use website Sometimes Sometimes Sometimes Difficult not easy for following daySometimes appts Sometimes Sometimes Never Don't use website Sometimes Sometimes Don't use website no time Sometimes Always Easy Sometimes Sometimes Never Never Always Don't use website Sometimes Don't use website no internet Always Always Always Sometimes Sometimes Easy Never Sometimes Always Never Don't use website Never Never Never Sometimes Don't use website no access Never Always Don't use website Sometimes Sometimes Sometimes Sometimes Didn't know about website Sometimes Sometimes Always Don't use website rather speak to someoneNever Always Don't use website Sometimes Sometimes Don't use website Always Always Always Don't use website Sometimes Always Sometimes Never Don't use website Sometimes Sometimes Sometimes Sometimes Always Always Didn't know about website Never Never Never Sometimes Don't use website Sometimes Sometimes Sometimes Don't use website Sometimes Sometimes Never Always Sometimes Don't use website Sometimes Sometimes Didn't know about website Sometimes Sometimes Sometimes Sometimes Sometimes Don't use website Sometimes Sometimes Sometimes Don't use website Sometimes Sometimes Easy Sometimes Sometimes Don't use website Sometimes Sometimes Didn't know about website Sometimes Sometimes Always Always Always Always Always Don't use website Never Never Never Sometimes Sometimes Didn't know about website Sometimes Sometimes Don't use website find it hard Sometimes Sometimes Easy Always Always Always Always Don't use website Sometimes Always Don't use website Always Always Difficult Always Always Never Never Don't use website Sometimes Sometimes Always Sometimes Sometimes Always Sometimes Don't use website Sometimes Always Difficult Always Always Don't use website Always Always Sometimes Didn't know about website Always Easy Always Always Always Always Always Don't use website Never Always Didn't know about website Sometimes Sometimes Always Always Easy Sometimes Always Don't use website Sometimes Sometimes Sometimes Sometimes Sometimes Sometimes Sometimes Sometimes Sometimes Don't use website not very technical Sometimes Sometimes Sometimes Sometimes Sometimes Easy Sometimes Sometimes Sometimes Don't use website happy with phone Sometimes Sometimes Sometimes Sometimes Sometimes Don't use website Sometimes Sometimes Always Sometimes Easy Always Always Always Always Difficult cant remember log in detailsNever Sometimes Always Don't use website Sometimes Don't use website Sometimes Sometimes Didn't know about website Sometimes Sometimes Didn't know about website Never Never Never Sometimes Sometimes Didn't know about website Sometimes Always Easy Sometimes Sometimes Sometimes Sometimes Easy Sometimes Sometimes Didn't know about website Sometimes Sometimes Never Always Easy Sometimes Sometimes Don't use website Sometimes Always Easy telephone easier Sometimes Sometimes Sometimes Always Always Don't use website not keen on computers Sometimes Sometimes Always Don't use website lost login Always Always Always Didn't know about website Sometimes Always Always Difficult Sometimes Don't use website Sometimes Sometimes Sometimes Sometimes Easy Sometimes Sometimes Sometimes Sometimes Don't use website Sometimes Always Always Sometimes Sometimes Sometimes Don't use website Sometimes Always Don't use website Always Easy Sometimes Always Don't use website Sometimes Sometimes Sometimes Sometimes cant get through at 8-30 Never Never Sometimes Sometimes Don't use website Sometimes Sometimes Sometimes Always Always Don't use website telephone easier Always Sometimes Never Sometimes Never Don't use website Sometimes Sometimes Sometimes Sometimes Sometimes Don't use website Always Always Always Sometimes Always Sometimes Sometimes Easy Never Always Easy Sometimes Sometimes Easy Sometimes Always Easy Sometimes Sometimes Didn't know about website Always Always Always Always Don't use website Always Sometimes Never Always Didn't know about website Sometimes Sometimes Always Didn't know about website Always Didn't know about website Always Sometimes Never Difficult english not good Always Always Always Always Didn't know about website Sometimes Difficult needs new password Sometimes Sometimes Sometimes Don't use website Sometimes Always Don't use website Sometimes Sometimes Always Always Don't use website quick to phone Always Always Don't use website Sometimes Sometimes Sometimes Sometimes Easy Sometimes Sometimes Sometimes Sometimes Sometimes Sometimes Sometimes Always no computer Sometimes Sometimes Always Sometimes Don't use website Always Sometimes Easy Sometimes Sometimes Sometimes Sometimes Don't use website no availablity when wantsSometimes Sometimes Sometimes Didn't know about website easier to phone Never Sometimes Don't use website no computer Always Sometimes Always Don't use website Never Never Never Sometimes Sometimes Don't use website Sometimes Sometimes Sometimes Don't use website Always Always Always Sometimes Don't use website Always Sometimes Always Sometimes Didn't know about website Sometimes Always Don't use website no computer Sometimes Sometimes Didn't know about website Always Sometimes Sometimes Didn't know about website Sometimes Always Easy Sometimes Sometimes Sometimes Always Always Easy Sometimes Always Don't use website Always Always Always Always Always Sometimes Don't use website easier to phone Sometimes Sometimes Sometimes Never Never Don't use website Always Always Always Always Always Sometimes Don't use website prefer phone/in person Sometimes Sometimes Always Always Never Sometimes Sometimes Always Don't use website Sometimes Always Sometimes Always Don't use website Sometimes Sometimes Sometimes Sometimes Sometimes Don't use website Didn't know about website Always Always Always Always Easy Always Always Always Don't use website no computer Always Sometimes Sometimes Always Sometimes Don't use website no computer Sometimes Sometimes Never Sometimes Sometimes Easy Never Never Sometimes Didn't know about website Sometimes Sometimes Never Sometimes Never Didn't know about website Sometimes Always Sometimes Never Easy Sometimes Always Sometimes Sometimes Don't use website Sometimes Always Don't use website Sometimes Always Always Always Don't use website Sometimes Sometimes Didn't know about website Always Always Always Always Always Don't use website Sometimes Sometimes Sometimes Don't use website no computer Sometimes Always Don't use website Always Always Sometimes Don't use website Always Sometimes Sometimes Sometimes Easy Always Sometimes Sometimes Don't use website phone easier Never Never Never Sometimes Never Didn't know about website Sometimes Sometimes Don't use website Sometimes Sometimes Don't use website Always Don't use website quick to phone Never Never Never Sometimes Don't use website Always Always Always Sometimes Sometimes

Page 3 9c (Other) 10 11 12 13a What time would How often do you Are your I had enough time to Do you use the text you prefer to be I was made to feel at get to see your appointments discuss my I felt listened to message service? offered an ease preferred Other? usually on time? concerns appointment? Yes 8.30-10.30 No 10-15 mins late Agree Strongly agree Strongly agree No 11.30-12.30 No 10-15 mins late Strongly agree Strongly agree Strongly agree No 8.30-10.30 Yes Strongly agree Strongly agree Strongly agree No 1.30-2.50 No more than 15 mins Agreelate Agree Agree No 8.30-10.30 No 5-10 mins late Strongly agree Strongly agree Strongly agree Yes 3.30-6.50 No 5-10 mins late Strongly agree Agree Agree Sometimes Yes 8.30-10.30 No 5-10 mins late Strongly agree Strongly agree Strongly agree No 11.30-12.30 No 5 mins late Strongly agree No 11.30-12.30 No 5-10 mins late Agree Strongly agree Strongly agree Always Yes 5.10-7.30 No more than 15 mins Stronglylate agree Strongly agree Strongly agree No 11.30-12.30 No 10-15 mins late Strongly agree Strongly agree Strongly agree Never heard of it 8.30-10.30 No 5-10 mins late Agree Agree Agree Never No mobile phone 1.30-2.50 No 10-15 mins late Disagree Disagree Disagree Never heard of it 5.10-7.30 Yes Agree Strongly agree Agree Yes 3.30-6.50 No more than 15 mins Agreelate Agree Agree Yes 3.30-6.50 Yes Agree Agree Agree Yes 1.30-2.50 No 10-15 mins late Strongly agree Yes 1.30-2.50 No 10-15 mins late Agree Agree Agree Yes 1.30-2.50 No 5 mins late Strongly agree Strongly agree Strongly agree No 8.30-10.30 No 5-10 mins late Strongly agree Strongly agree Strongly agree 3.30-6.50 No more than 15 mins Agreelate Strongly agree Strongly agree 8.30-10.30 Strongly agree Never heard of it 11.30-12.30 No 10-15 mins late Agree Agree Agree Never heard of it 8.30-10.30 Yes Yes 8.30-10.30 No 5 mins late Strongly agree Strongly agree Strongly agree Never heard of it 8.30-10.30 No more than 15 mins Agreelate Agree Agree Sometimes No 11.30-12.30 No 5-10 mins late Agree Agree Strongly agree No 11.30-12.30 No 10-15 mins late Agree Agree Agree Never Yes 3.30-6.50 No 10-15 mins late Agree Strongly agree Agree 11.30-12.30 No 5-10 mins late No 1.30-2.50 No 5-10 mins late Strongly agree Agree Agree No 10-15 mins late Agree 1.30-2.50 No 5-10 mins late Strongly agree Strongly agree Strongly agree No mobile phone 8.30-10.30 Yes Strongly agree Sometimes Never heard of it 11.30-12.30 No 5-10 mins late Agree Agree Agree Never heard of it 8.30-10.30 No more than 15 mins Agreelate Agree Agree No 1.30-2.50 No 5-10 mins late Agree Agree Agree Yes 3.30-6.50 No more than 15 mins Agreelate Agree Agree Never heard of it No 10-15 mins late Strongly agree Strongly agree Strongly agree No 8.30-10.30 No 10-15 mins late Strongly agree Strongly agree Strongly agree No 3.30-6.50 Yes Agree Sometimes Never heard of it No 5-10 mins late Strongly agree Agree Strongly agree Never heard of it Yes Strongly agree Strongly agree Strongly agree Never heard of it 1.30-2.50 No 10-15 mins late Agree Agree Agree Yes 1.30-2.50 No 5-10 mins late Strongly agree Strongly agree Strongly agree No No 5 mins late Strongly agree Strongly agree Strongly agree Never heard of it 8.30-10.30 No more than 15 mins Agreelate Agree Agree Never heard of it 11.30-12.30 No 5-10 mins late Agree Agree Agree Yes 3.30-6.50 No 10-15 mins late Agree Disagree Agree Yes 11.30-12.30 No 5-10 mins late Strongly agree Strongly agree Strongly agree No 11.30-12.30 No 5-10 mins late Strongly agree Strongly agree Strongly agree No mobile phone 11.30-12.30 Agree Strongly disagree Strongly disagree No 11.30-12.30 No more than 15 mins Agreelate Agree Agree No 11.30-12.30 Agree Agree Agree Yes 3.30-6.50 No more than 15 mins Disagreelate Agree Agree No 11.30-12.30 No 5 mins late Agree Agree Agree Never Yes 8.30-10.30 No 5-10 mins late Agree Agree Agree No 11.30-12.30 No 10-15 mins late Agree Sometimes Never heard of it 3.30-6.50 No 5-10 mins late Agree Agree Agree No 5.10-7.30 No 5-10 mins late Agree Agree Agree Yes 5.10-7.30 Yes Agree Agree Agree Never heard of it 8.30-10.30 No 5-10 mins late Agree Agree Agree Never heard of it 11.30-12.30 No 5-10 mins late Strongly agree Agree Strongly agree Never heard of it 8.30-10.30 No 5-10 mins late Strongly agree Strongly agree Strongly agree Always No 8.30-10.30 No 5 mins late Agree Agree Agree Sometimes Yes 8.30-10.30 Yes Agree Agree Agree No 11.30-12.30 No 5-10 mins late Agree Strongly agree Agree No 11.30-12.30 No 5-10 mins late Agree Agree Agree Yes 8.30-10.30 No 5-10 mins late Strongly agree Strongly agree Strongly agree Yes 8.30-10.30 No more than 15 mins Agreelate Agree Agree Never heard of it 8.30-10.30 Yes Strongly agree Strongly agree Strongly agree Never No 8.30-10.30 No 10-15 mins late Agree Agree Agree Yes 1.30-2.50 Yes Agree Agree Agree Yes 11.30-12.30 No 10-15 mins late Agree 11.30-12.30 Yes Agree Agree No 8.30-10.30 Yes Agree Agree Strongly agree No Yes Strongly agree Strongly agree Never heard of it 3.30-6.50 Yes Agree Agree Agree No 11.30-12.30 Yes Agree Agree Agree Always Yes 11.30-12.30 Yes Agree Never heard of it 5.10-7.30 No 5-10 mins late Strongly agree Strongly agree Strongly agree Yes 5.10-7.30 Yes Strongly agree Strongly agree Strongly agree Yes 3.30-6.50 No 5-10 mins late Agree Strongly agree Strongly agree No 8.30-10.30 No more than 15 mins Agreelate Agree Agree Yes 5.10-7.30 No more than 15 mins late Sometimes Never heard of it 11.30-12.30 No 10-15 mins late Disagree Agree Agree Yes 8.30-10.30 No more than 15 mins Agreelate Agree Agree Sometimes Yes 11.30-12.30 No 5-10 mins late Agree Agree Agree Yes 8.30-10.30 Yes Strongly agree Agree Agree No 8.30-10.30 No more than 15 mins Stronglylate agree Strongly agree Strongly agree Yes 5.10-7.30 No more than 15 mins Stronglylate agree Strongly agree Strongly agree No 3.30-6.50 No more than 15 mins Agreelate Agree Agree Never heard of it No 10-15 mins late Agree Disagree Disagree Never heard of it 8.30-10.30 No 5-10 mins late Agree Agree Agree Sometimes Yes 5.10-7.30 No 10-15 mins late Agree Agree Agree Never heard of it 11.30-12.30 Yes Strongly agree Strongly agree Strongly agree Yes 8.30-10.30 No 5 mins late Agree Agree Strongly agree No 8.30-10.30 No 5 mins late Never heard of it 8.30-10.30 Yes Strongly agree Strongly agree Strongly agree No mobile phone 11.30-12.30 No 5 mins late Agree Yes 11.30-12.30 No 5-10 mins late Agree Strongly agree Strongly agree Always Yes 8.30-10.30 No 5-10 mins late Strongly agree Strongly agree Strongly agree No 8.30-10.30 No 10-15 mins late Strongly agree Strongly agree Strongly agree No 8.30-10.30 No 5 mins late Strongly agree Strongly agree Strongly agree Never heard of it 8.30-10.30 No 5-10 mins late Agree Agree Agree Yes 8.30-10.30 No 5 mins late Strongly agree Never heard of it 5.10-7.30 No 5-10 mins late Strongly agree Strongly agree Strongly agree Yes 8.30-10.30 No 10-15 mins late Agree Agree Agree Never heard of it 1.30-2.50 Yes Strongly agree Strongly agree Agree Sometimes No No more than 15 mins late No 11.30-12.30 Yes Agree Agree Agree Always Yes 5.10-7.30 No 10-15 mins late Agree Disagree Agree Always No 8.30-10.30 No more than 15 mins Agreelate Agree Agree Never heard of it 8.30-10.30 No 5-10 mins late Agree Agree Agree Never heard of it No 10-15 mins late Disagree Disagree Disagree Always Yes 1.30-2.50 Yes Agree Agree Agree Never No 3.30-6.50 No more than 15 mins Agreelate Agree Agree No 8.30-10.30 Agree Agree Agree Yes 8.30-10.30 No 10-15 mins late Agree Agree Agree Always No 8.30-10.30 Yes Agree Agree Agree 3.30-6.50 Yes No 3.30-6.50 Yes Strongly agree Strongly agree Strongly agree No 5.10-7.30 No more than 15 mins Disagreelate No 1.30-2.50 No 5-10 mins late Agree No 5.10-7.30 No 10-15 mins late Agree Agree Agree Yes 1.30-2.50 No 5-10 mins late Agree Agree Agree Yes 5.10-7.30 No 10-15 mins late Agree Agree Agree Never heard of it 11.30-12.30 No more than 15 mins Agreelate Agree Agree Never heard of it 3.30-6.50 Yes Strongly agree Strongly agree Strongly agree Never No Yes Agree Strongly agree Strongly agree Yes 11.30-12.30 No 5-10 mins late Agree Never heard of it 1.30-2.50 No more than 15 mins Agreelate Agree Agree Never heard of it 5.10-7.30 Yes Strongly agree Strongly agree Strongly agree Yes 5.10-7.30 Yes Agree Strongly agree Strongly agree Yes 1.30-2.50 No 10-15 mins late Agree Agree Agree No 8.30-10.30 Yes Agree Agree Agree Never heard of it 8.30-10.30 No more than 15 mins Agreelate Agree Agree Yes 8.30-10.30 Agree Yes 11.30-12.30 No 5-10 mins late Strongly agree Strongly agree Strongly agree No mobile phone 8.30-10.30 No 5-10 mins late Strongly agree Strongly agree Strongly agree No 8.30-10.30 No 5-10 mins late No 8.30-10.30 No 10-15 mins late Agree Agree Agree Never heard of it 8.30-10.30 No 10-15 mins late Agree Strongly agree Agree No No 5 mins late Agree Agree Agree Never heard of it 8.30-10.30 No more than 15 mins Agreelate Agree Agree Sometimes No 8.30-10.30 No more than 15 mins Stronglylate agree Strongly agree Strongly agree Never heard of it 11.30-12.30 No more than 15 mins Stronglylate agree Strongly agree Strongly agree Never heard of it 5.10-7.30 No 10-15 mins late Strongly agree Strongly agree Strongly agree Never heard of it 11.30-12.30 No more than 15 mins Agreelate Strongly agree Agree Never heard of it 8.30-10.30 No 10-15 mins late Disagree Agree Yes 3.30-6.50 No 5-10 mins late Agree Agree Agree Never heard of it 8.30-10.30 No more than 15 mins Stronglylate agree Strongly agree Strongly agree Never heard of it 8.30-10.30 No 5-10 mins late Strongly agree Strongly agree Strongly agree Sometimes No 8.30-10.30 No 5-10 mins late Agree Agree Agree No 3.30-6.50 No 5-10 mins late Strongly agree Strongly agree Strongly agree Never heard of it 8.30-10.30 No 10-15 mins late Strongly agree Strongly agree Strongly agree Never heard of it 5.10-7.30 No 10-15 mins late Agree Agree Agree Never No 8.30-10.30 Yes Disagree Disagree Disagree Always No 8.30-10.30 Yes Strongly agree Strongly agree Strongly agree 1.30-2.50 Yes Agree Agree Agree Yes 8.30-10.30 No 5-10 mins late Strongly agree Strongly agree Strongly agree No 3.30-6.50 No 5-10 mins late Agree Strongly agree Strongly agree Never heard of it 8.30-10.30 No 10-15 mins late Strongly agree Strongly agree Strongly agree Sometimes Yes 11.30-12.30 No 5-10 mins late Strongly agree Strongly agree Strongly agree No 1.30-2.50 Yes Agree Agree Agree No mobile phone Yes Strongly agree Strongly agree Strongly agree No 11.30-12.30 No 5 mins late Strongly agree Strongly agree Strongly agree Sometimes Never heard of it 8.30-10.30 No 5 mins late Strongly agree Strongly agree Strongly agree Never Yes 3.30-6.50 No more than 15 mins Stronglylate agree Strongly agree Strongly agree Yes 11.30-12.30 No 10-15 mins late Strongly agree Strongly agree Strongly agree Never Yes 11.30-12.30 Yes Strongly agree Strongly disagree Agree Never heard of it 8.30-10.30 No more than 15 mins Agreelate Disagree Disagree Never heard of it 5.10-7.30 No more than 15 mins Agreelate Agree Agree No 11.30-12.30 No more than 15 mins Stronglylate agree Strongly agree Strongly agree No 8.30-10.30 Yes Strongly agree Strongly agree Strongly agree No 8.30-10.30 Yes Agree Agree Agree Always Yes 5.10-7.30 No 5 mins late Strongly agree Strongly agree Strongly agree Yes 8.30-10.30 No more than 15 mins Agreelate Agree Agree Yes 11.30-12.30 No 5-10 mins late Strongly agree Strongly agree Strongly agree No 11.30-12.30 No 10-15 mins late No 8.30-10.30 No 5-10 mins late Agree Agree Agree No 8.30-10.30 No more than 15 mins Agreelate Agree Agree Never Never heard of it 8.30-10.30 No 5-10 mins late Agree Agree Agree Never heard of it 8.30-10.30 No 10-15 mins late Agree Agree Agree Yes No more than 15 mins Stronglylate agree Yes 11.30-12.30 No 10-15 mins late Yes 8.30-10.30 No 10-15 mins late Agree Agree Agree Sometimes Yes 8.30-10.30 No more than 15 mins Stronglylate agree Strongly agree Strongly agree

13b 14

Things were If you ticked 'Disagree' explained clearly or 'Strongly disagree' Any other comments to me above, tell us why

Agree Strongly agree yes Strongly agree yes Agree yes Strongly agree Strongly agree yes Strongly agree yes

Strongly agree Strongly agree Strongly agree yes Agree Disagree Agree Agree Agree

Agree yes Strongly agree Strongly agree yes Strongly agree

Agree

Strongly agree yes Agree Strongly agree yes Agree Agree

Agree

Strongly agree yes Disagree Agree yes Agree Agree Strongly agree Strongly agree

Agree Strongly agree Agree yes Strongly agree yes Strongly agree yes Agree Agree yes Agree Strongly agree yes Strongly agree Strongly disagree everytime Iv came gere iv yeshad a different doctor and none of them really know how much pain im in and to be truthful they don’t care. Agree Agree Agree yes Agree Agree

Agree Agree Agree Agree Strongly agree Strongly agree Agree yes Strongly agree Agree Agree Strongly agree yes Agree Strongly agree Agree Agree

Strongly agree Strongly agree

Agree Agree Strongly agree yes Strongly agree Strongly agree Agree yes Agree feels rushed Agree yes Agree yes Agree Strongly agree Strongly agree yes Agree yes Strongly disagree difficulty understanding yes Agree Agree yes Strongly agree Strongly agree

Strongly agree yes Strongly agree Strongly agree yes Agree Strongly agree yes Agree yes Strongly agree Agree Strongly agree yes Agree Agree Strongly agree Agree Agree Agree Agree Agree Agree Agree Agree

Strongly agree yes

Agree Agree Agree Agree yes Strongly agree Agree

Agree Strongly agree yes Strongly agree yes Agree Agree Agree

Strongly agree Strongly agree yes Strongly agree yes Agree Agree Agree Agree yes Strongly agree yes Strongly agree Strongly agree Agree Agree yes Agree Strongly agree yes Strongly agree Agree Strongly agree yes Strongly agree Agree Disagree not enough time Strongly agree yes Strongly agree Strongly agree Agree yes Strongly agree Strongly agree Agree Strongly agree Strongly agree Strongly agree Strongly agree yes Strongly agree yes Agree yes Disagree feels egnored, doesn’t get the problem sorted first time feels like needs 6 appts Agree Strongly agree Strongly agree Agree Strongly agree Dr Kelliher is fantastic Agree Strongly agree yes

Agree Agree Agree yes Agree yes

Agree Agree