DOCSLIB.ORG

The Customer Is King

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
The Customer Is King 15 000 SUBSCRIBERS Issue 75 | 30 July 2015 www.autolive.co.za For GMSA the customer is king General Motors South Africa (GMSA) has re- GMSA provides approximately 40 000 hours affirmed its dedication to looking after its lo- per annum of regular and extensive training for cal vehicle buyers with the introduction of all service personnel – from technicians to non- the Complete Care programme for new and technical employees. And prior to the launch of existing customers. each new product, dealers have to go through a Developed on the premise of offering custom- launch readiness programme which includes new ers more than they expect, every Chevrolet, Opel model introduction and aftersales readiness. and Isuzu owner will henceforth benefit from a Needless to say, considerable pressure is comprehensive aftersales programme which pro- placed on all dealers to perform consistently well. vides a wide range of services. This includes a war- However, the rewards are high and each year the ranty of up to five years or 120 000 km for new top dealers are recognised for performance excel- Brian Olson, Vice-President Vehicle buyers, free round-the-clock roadside assistance, lence. And to even be considered for the coveted Sales Service and Marketing at GMSA. maintenance servicing by GM-certified techni- title of Dealer of the Year, dealers have to achieve cians, full support through the customer care cen- at least 100% in all areas relating to the business. experience and light commercial vehicle servicing tre and Complete Service Mobile Apps. According to Olson, being nominated for a experience. “Chevrolet, Opel and Isuzu have a line-up of Dealer of the Year is a triumph in itself and dealers In addition, Isuzu scooped a gold award for great-value, high-quality vehicles, including the are rated on elements relating to customer experi- both sales and servicing experience in the light Chevrolet Cruze, Opel Corsa and the Isuzu KB, ence, service excellence, standards of facilities and commercial vehicle segment. Hot on its heels were to name a few” said Brian Olson, Vice-President sales performance. Chevrolet and Opel who took silver for the pas- Vehicle Sales Service and Marketing at GMSA. “Complete Care demonstrates our commit- senger car sales experience, while Chevrolet took “With Complete Care, we are delivering an out- ment to being a leader in customer care, service the silver category for passenger car servicing. standing ownership experience to match.” and satisfaction through one of the most thorough Add to this the fact that GMSA sold a total of Complete Care is a very impressive offering service packages available anywhere,” explained 5 024 units in June, with a market share of 10%, indeed. The Roadside Assist programme, for in- Olson. “By listening to what our customers want, the company must be doing something right. stance, offers local owners the benefit of a wide we will strengthen confidence in our brands.” Opel sales were 122% up on June 2014 with no- range of features including free accommodation “Our ultimate objective is to drive GM au- table performances from the trio of new comers or rental car to ensure that customers can com- thorised service centres to deliver manufacturing the ADAM, Corsa, and Mokka with 169, 277, 191 plete their journey, safety at roadside and repatria- standard service and to ensure transparency in units respectively. tion of vehicle to either home or work once repairs our service procedures, our dedication is evident “Our mission at GM is to earn customers for have been completed. Other services include as- through the recent customer study conducted by life. We are focused on putting the customer at sistance in changing a flat tyre or if keys are locked IPSOS where for overall customer satisfaction the centre of everything we do wherever we do in and even fuel assistance. Isuzu received gold and Chevrolet and Opel re- business. Our customers here in South Africa, However, GMSA realises that introducing ceived a silver award.” just like those elsewhere around the world, have such customer-oriented services means nothing The coveted Ipsos awards measure the ve- high expectations. With Complete Care, we seek without an efficient dealer network. To this end, hicle owners’ satisfaction when purchasing and to deliver a consistently satisfying and truly valu- all dealerships are continuously being improved servicing a vehicle and recognition is given to able ownership experience. Our goal is to demon- and service centres equipped with a complete top achievers in the categories for passenger car strate to our customers that we truly care about range of equipment and analytical systems to car- purchasing experience, passenger car servicing them throughout their ownership experience,” ry out maintenance and repairs. experience, light commercial vehicle purchasing Olson concluded. ■ Twitter can be a GM predicts jobs All systems go for Preview of Cars in valuable marketing tool of the future new Fortuner the Park 2015 Page 3 Page 12 Page 20 Page 24 Subscribe for free @ www.autolive.co.za Page 2 that ten brands were awarded Gold Editor and General Manager Dealers vote Toyota tops Status. In addition, the overall in- Liana Reiners Toyota, Lexus and Hino South Sales and Marketing at Toyota South dustry average increased by 3.6% [email protected] Africa all achieved gold awards at Africa Motors to 72.4%. 083 407 4600 the National Automobile Dealers’ Toyota has seen a considerable The survey to the dealers is Association (NADA) Dealer improvement in its scores to reach the segmented into thirteen focus ar- Contributors Satisfaction Index Awards recently. 80% mark, with a 4.4% increase over eas including Communication and Stuart Johnston Toyota placed first overall, with Lexus its second place in the 2014 survey. Relationships; Vehicle Range; Parts in third position for the passenger/ Lexus’ score increasing by 9.3% and Media Support amongst others. [email protected] light commercial vehicle category from ninth position in 2014 to third Toyota dominated in three categories: 083 450 9255 and Hino maintaining their second in 2015. Similarly, Hino improved Dealer Satisfaction, Customer Focus Roger Houghton position overall in the commercial their score by 8.9% to achieve 81.8% and Used Cars. Likewise, Lexus also [email protected] category. This makes Toyota the top in 2015. This improvement saw scored tops in three categories – 082 371 9097 automotive franchise in the country Hino receiving the Most Improved Goodwill, Policy Claims & Warranty, as voted by the dealers. award in the commercial vehicle Franchise Compliance Audits and Kieran Rennie “We are proud that all three category. Dealer Support. 083 225 9609 our brands placed in the top three Through this survey, NADA has “Toyota South Africa Motors of their categories and are over- been measuring dealers’ satisfaction will continue to build great relation- Advertising Sales whelmed with Toyota’s first place. with automotive brands since 2003. ships with the dealers and support Liana Reiners This is a first for us and we will In 2015, 42 independently researched them in their businesses. We will [email protected] continue to improve on our rela- brands formed part of the survey not be complacent and we will strive tionships, systems and support which received the highest responses to achieve better results next year 083 407 4600 to our dealerships,” said Calvyn to date. It was also a significant year and maintain our first position,” Hamman, Senior Vice President for the survey as it was the first time concludes Hamman. ■ Address 237 Rigel Avenue Waterkloof For Datsun affordability is key Pretoria PO Box 914-005 Vincent Cobee is the man tasked with put, the premise is that if you own a establishing Datsun as an afford- car, you are able to get a better job, Wingate Park able, aspirational brand in emerging earn a bigger salary and as a result 0153 world markets, including Indonesia, improve your quality of life. And by Russia, India, South Africa and Latin putting a new set of wheels within the Website America. Not an easy job, especially reach of as many first-time buyers as Vincent Cobee, corporate vice considering the flak Datsun has been www.autolive.co.za possible, Datsun believes it can have a president of Datsun Global. getting about safety issues surround- significantly positive influence on the ing the Go. lives of many. On the issue of safety, Cobee in- Facebook Most people would buckle under He sees the typical Datsun buyer sists that no amount of passive safety www.facebook.com/pages/AutoLive such pressure but Cobee sees it as a as young, optimistic and committed features on a car will make any dif- Facebook challenge rather than a problem. In to this country. He is quick to point ference if the driver isn’t properly © 2015 WCM Media CC fact, he sees himself as somewhat of a trained. As he so eloquently puts it: out though that attracting these buy- champion for the cause of the emerg- “It’s like putting a Band Aid on a ers requires a very different market- ing middle class. wooden leg.” He is quick to offer a so- Production ing strategy as many of their pur- “In South Africa, over 90 per cent lution to this problem though. Marketing Support Services chasing decisions are based on word of cars on the market cost more than Plans are in the pipeline to offer +27 (0)12 346 2168 of mouth. R120 000. In China, by comparison, [email protected] prospective buyers K53 training at around half of the vehicles are priced And Datsun’s approach to the Datsun dealerships with the use of below R70 000.
Load more

Recommended publications
  • JUNE 2018 Vol
    THE MOTO METER CEDAR RAPIDS, IOWA REGION, ANTIQUE AUTOMOBILE CLUB OF AMERICA WEBSITE: LOCAL.AACA.ORG/CEDARRAPIDS LOVED BY SOME, CUSSED BY OTHERS, READ BY EVERYBODY JUNE 2018 Vol. 55-06 2018 Regional Board Members In this month issue we are excited to publish two articles about an President: automobile and a tractor that were built in Iowa. In Dubuque, Iowa, Judy Ortz (Secondary) 319-360-1832 Al Meeker (Primary) 319-377-1069 Eugene Adams-Farwell produced automobiles between 1898 thru Vice President: 1907. John Deere purchased the Waterloo “Waterboy Tractor” Larry Yoder 319-350-4339 company in 1918. June 2018 is the 100 year anniversary of this event Secretary: and is being celebrated in Waterloo on the weekend of June 22, 2018. Jeri Stout 319-622-3629 Treasurer: PRESIDENT’S RAMBLINGS Sylvia Copler 319-377-3772 Flowers What a wonderful thunderstorm early this morning. It was like a Bela Shirley Shannon(May-Nov) 319-848-4419 Lugosi movie. Bright lightning and loud thunder. This was at 4 AM Directors: as I got ready to take some friends to the Cedar Rapids airport for a 5 Carl Ohrt 319-365-1895 Lee Votroueek 319-848-4634 o'clock flight. My friend caught me in a weak moment as I dislike Rich Mishler 319-364-8863 mornings. I'm going to get my six door out of storage this week, Dan Ortz 319-366-3142 Shareen Melvin 319-480-2245 check all of the fluids and air up the tires. Should be ready for some (At Large) nice summer drives. Work continues on my blue half ton pickup.
    [Show full text]
  • San Diego Region AACA
    San Diego Region AACA ACKROYD, Archie CHIDGEY, Jack Doris 5435 Por Techo Ct. San Diego, CA 92124 1697 Grove Rd. El Cajon, CA 92020 Home: Cell 1: 858.775.2757 Cell 2: Home: 619.447.6844 Cell 1: 619.238.0464 Cell 2: Email: [email protected] Email: [email protected] 1947 Packard 6 cyl sedan (T) 1911 Ford Model T Canadian Touring (T) 1912 Ford Model T (T) 1926 Ford Model T roadster (T) ALEXANDER, Timothy 1929 Pierce Arrow limousine (S) 5476 Adams Ave. San Diego, CA 92115 1941 Buick Roadmaster (S) Home: 619.294.3659 Cell 1: wrk 858.232.7336 Cell 2: 1960 Volkswagon convertible Beetle (T) Email: [email protected] 1966 Ford Mustang convertible (T) 1973 Ford Ranchero (T) CHRISTIAN, Darrell Susan ALMANZA, Norma P.O. Box 1023 Loyalton, CA 96118 813 Cerro Gordo Ave. San Diego, CA 92102 Home: Cell 1: 775.662.6185 Cell 2: 530.448.4098 Home: 512.619.8432 Cell 1: Cell 2: Email: [email protected] Email: [email protected] 1946 Lincoln Club Coupe (T) 1957 Ford NAA 600 tractor 1972 Chevrolet C-10 truck (BR) BOOTH, Newell Gladene 5602 Adams Avenue San Diego, CA 92115 Home: 619.318.5682 Cell 1: Cell 2: CIBIT, Joe Cathy Email: [email protected] 1849 Narragansett Ct. San Diego, CA 92107 1906 Buick Model F (T) Home: 619.224.6310 Cell 1: 619.481.1466 Cell 2: 1912 Premier Model 4-40 7-pass tourer (BR) 619.944.8516 1922 Hupmobile Model R Opera Coupe Email: [email protected] 1924 Model T Depot Hack 1933 Austin 7RP Box Saloon 1950 MG-TD RH drive 1959 Triumph TR3 BOYD, John Barbara 1966 Triumph TR4A Surrey top (BR) 1201 Vista Capitan Drive El Cajon, CA 92020 1967 Ford Mustang 289 coupe Home: 619.448.9591 Cell 1: 858.997.7002 Cell 2: 1967 Morgan Plus 4 roadster Email: [email protected] [email protected] 1971 Fiat 124 Sport Spider 1936 DeSoto Airflow Sedan (BR) Gold 1937 Chrysler Airflow C17 sedan (T) Blue 1936 Chrysler Custom Imperial C11 Airflow sedan (BR) CLARK, Nannette Ken Munson 7178 Forum St.
    [Show full text]
  • WHEELS: the HORSELESS CARRIAGE – Part 1
    PRESENTS WHEELS: THE HORSELESS CARRIAGE – Part 1 Researched and Compiled by William John Cummings BRIEF CHRONOLOGY OF THE EVOLUTION OF THE MODERN AUTOMOBILE – 1 A Frenchman named Etienne Lenoir In August, 1888, William Steinway, patented the first practical gas engine in owner of Steinway & Sons piano factory, Paris in 1860 and drove a car based on the talked to Gottlieb Daimler about U.S. design from Paris to Joinville in 1862. manufacturing right and by September had a deal. By 1891 the Daimler Motor In 1862, Alphonse Bear de Rochas Company, owned by Steinway, was figured out how to compress the gas in the producing petrol engines for tramway same cylinder in which it was to burn. cars, carriages, quadricycles, fire engines This process of bringing the gas into the and boats in a plant in Hartford, cylinder, compressing it, combusting the Connecticut. compressed mixture, then exhausting it is known as the Otto cycle, or four cycle engine. Siegfried Marcus, of Mecklenburg, Germany, built a car in 1868 and showed one at the Vienna Exhibition of 1873. In 1876, Nokolaus Otto patented the Otto cycle engine which de Rochas had neglected to do. Daimler-Phoenix Automobile – 1899-1902 BRIEF CHRONOLOGY OF THE EVOLUTION OF THE MODERN AUTOMOBILE – 2 In 1871, Dr. J.W. Carhart, professor of Thirteen Duryeas of the same design physics at Wisconsin State University, and were produced in 1896, making it the the J.I. Case Company built a working first production car. In 1898 the brothers steam car. It was practical enough to went their separate ways and the Duryea inspire the State of Wisconsin to offer a Motor Wagon Company was closed.
    [Show full text]
  • National Historic Landmark Nomination Ford Piquette
    NATIONAL HISTORIC LANDMARK NOMINATION NFS Form 10-900 USDI/NPS NRHP Registration Form (Rev. 8-86) 0MB No. 1024-0018 FORD PIQUETTE AVENUE PLANT Page 1 United States Department of the Interior, National Park Service_________________________________National Register of Historic Places Registration Form 1. NAME OF PROPERTY Historic Name: Ford Piquette Avenue Plant Other Name/Site Number: Studebaker Detroit Service Building 2. LOCATION Street & Number: 411 Piquette Avenue Not for publication: City/Town: Detroit Vicinity: State: Michigan County: Wayne Code: 163 Zip Code: 48202 3. CLASSIFICATION Ownership of Property Category of Property Private: X Building(s): J_ Public-Local: _ District: _ Public-State: _ Site: _ Public-Federal: Structure: _ Object: _ Number of Resources within Property Contributing Noncontributing 1 _ buildings _ sites _ structures _ objects 1 Total Number of Contributing Resources Previously Listed in the National Register: 1 Name of Related Multiple Property Listing: Designated a NATIONAL HISTORIC LANDMARK on FEB 1 7 2006 by the Secretary of the Interior NATIONAL HISTORIC LANDMARK NOMINATION NFS Form 10-900 USDI/NPS NRHP Registration Form (Rev. 8-86) OMB No. 1024-0018 FORD PIQUETTE AVENUE PLANT Page 2 United States Department of the Interior, National Park Service_________________________________National Register of Historic Places Registration Form 4. STATE/FEDERAL AGENCY CERTIFICATION As the designated authority under the National Historic Preservation Act of 1966, as amended, I hereby certify that this __ nomination __ request for determination of eligibility meets the documentation standards for registering properties in the National Register of Historic Places and meets the procedural and professional requirements set forth in 36 CFR Part 60.
    [Show full text]
  • Auction Story
    “The Schuchardt’s Last Show” The Schuchardt Collection Auction Who would have thought that one ingenious idea would change the course of history and man. That simple combustion engine started the industrial revolution and changed our social lives forever. From that moment on we became a nation on the move. The automobile let us travel to new and wonderful places and made the world a smaller place. Horses were replaced by horsepower and started many changes to come. There were many ideas for the new automobile, but one man, Henry Ford, started the mass produced Vehicles and allowed the World to become mobile. He developed many of the early Letter Series and then came the Model T Ford. Les Schuchard was one of the men that fell under the spell of the new transportation. Every since he was a kid, he marveled at this fabulous new machine. Les Schuchard knew the area and all the farmers while working for the Black Hills Power Company. One of his first vehicles that he bought was a 1923 Ford Model T. He bought it from a farmer and this started his collecting. Les Also bought some Gold Claims in the Black Hills and with a lot of hard work, soon the claims started to pay off some. This allowed him to pursue his dream of collecting those fabulous vehicles he read about and grew up with. He married the love of his wife Delores and they started their family. They settled in Spearfish, South Dakota and a home near Spearfish Creek. Delores soon also enjoyed the vehicles and they spent many trips chasing for vehicles all over the U.S.
    [Show full text]
  • Hershey Lot Price Sold 163 1902 Oldsmobile 'Curved-Dash' Replica Surrey (CHASSIS NO
    Auction Results Hershey Lot Price Sold 163 1902 Oldsmobile 'Curved-Dash' Replica Surrey (CHASSIS NO. 8581270) $3,850.00 Sold 164 1903 Orient Buckboard (CHASSIS NO. 100) $24,200.00 Sold 165 1902 Rambler 4 HP Runabout Replica (CHASSIS NO. SD8992R) $4,400.00 Sold 166 1916 Smith Flyer C Motorette (CHASSIS NO. J696) $18,700.00 Sold 167 1926 Chevrolet Fire Engine (IDENTIFICATION NO. T4045580) $29,700.00 Sold 168 1933 Essex Terraplane Deluxe Six Model KU Sedan (CHASSIS NO. 16366) $18,700.00 Sold 169 1909 Enger Model B High-Wheel Runabout (CHASSIS NO. 39) $45,100.00 Sold 170 1910 Autocar Stake-Bed Truck (CHASSIS NO. 12531) $33,000.00 Sold 171 1908 Dart Model B Motor Buggy (CHASSIS NO. C2260D341) $46,750.00 Sold 172 1910 Ford Model T Touring (CHASSIS NO. 41394) $38,500.00 Sold 173 1929 Nash Series 420 Standard Six Landau Sedan (CHASSIS NO. R165750) $7,150.00 Sold 174 1931 Auburn 8-98A Sedan (SERIAL NO. 8-98 35388-A) $19,800.00 Sold 175 1910 Maxwell Model AA Runabout (CHASSIS NO. 6103) $33,000.00 Sold 176 1912 IHC Model AW Auto Wagon (CHASSIS NO. 6638M) $33,000.00 Sold 177 1910 Hupmobile Model 20 Runabout (IDENTIFICATION NO. SC134PA) $39,600.00 Sold 178 1929 Ford Model A Phaeton (ENGINE NO. A1638958) $24,200.00 Sold 179 1930 Marquette Phaeton (CHASSIS NO. 168382) $15,950.00 Sold 180 1933 Essex Terraplane Eight Model KT Sedan (CHASSIS NO. 70073) $22,000.00 Sold 181 1923 Willys-Knight Model 64 Roadster (CHASSIS NO.
    [Show full text]
  • Blaze a New Trail
    13/02/2020 1 1 Blazing a new trail 2 BlazeMarketing punchline, substantial business optimism or nice way to say we have to escape the doom of our industry? • Copyaof the newNATSO connect punchline • Trail into the forest picture • Sign trailwith Icon pile of dollars • Or Why should we like to leave our current trail? • emergency exit sign In which direction should we blaze the new trail? What skills do we need to blaze that new trail? 2 1 13/02/2020 3 We always overestimate the change that will occur in the next two years and underestimate the change that will occur in the next ten. Don’t let yourself be lulled into inaction. – Bill Gates 3 4 1896 The livery stable was a necessary institution of every American town. With the advent of the automobile after 1910, the livery stables quietly disappeared. 2 story livery stable with boarding house on top. Source: https://en.wikipedia.org/wiki/C._W._Miller_Livery_Stable 4 2 13/02/2020 5 1896 Berta Benz The Benz Patent-Motorwagen Number 3 of 1886, used by Bertha Benz for the highly publicized first long-distance road trip, 106 km (66 mi) https://en.wikipedia.org/wiki/Bertha_Benz#The_Patent_Motor_Car 5 The first gas station 6 in history Since then the City-Pharmacy in Wiesloch is said to be the first gas station, selling her 1.5 gallons of Legroin, a light gasoline used to remove stains at that time. https://commons.wikimedia.org/wiki/File:Wiesloch_Stadtapotheke_Erste_Tankstelle_20100620.jpg 6 3 13/02/2020 Exponential growth 7 Benefiting from disruption 1908 800,000 p.a.
    [Show full text]
  • 1906 Ford Model N Runabout
    1906 Ford Model N Runabout Manufacturing Information Very Reliable and Low-Cost Manufactured By Ford Motor Company The Model N was a forward step towards Ford’s goal to develop a Assembled At Ford Piquette Avenue Plant reliable, low-cost, mass-production automobile. The vehicle first Model Production 2,194 (this model only in 1906) appeared at the January 1906 New York Auto Show. The car’s Annual Production 8,729 (all vehicles this manufacturer in 1908) price was so low that other auto manufacturers suspected it was Body Runabout being sold below the actual cost to produce it. Due to initial supply and manufacturing issues, the first Model N did not become Horsepower 15 available until July 1906. The N featured a front-mounted four Weight 800 pounds/363 kilograms cylinder engine and a drive shaft that could propel the car up to 40 1906 Cost $500 (USD) miles per hour. Innovations The Larry D. Porter Artifacts Trust Cast iron flywheel mounted to the front of the engine This car is one of the many “Letter Cars” that have been loaned to the First Ford to employ mass production techniques Piquette Plant by the Larry D. Porter Artifacts Trust. The collection Model N demonstrated Henry Ford's vision of the ideal includes one of every car that Ford Motor Company built at the Mack Avenue (1903) and Ford Piquette Avenue (1904-1910) assembly plants. The product Piquette Plant is extremely grateful to the Larry D. Porter Artifacts Trust Piquette production reached 100 cars per day for allowing us to exhibit this collection.
    [Show full text]
  • Innovations Larry Liposky #1 in Car Sales
    1906 Ford Model N Runabout Manufacturing Information #1 in Car Sales for 1906 Manufactured By Ford Motor Company Production of the Ford Model K was forced onto Henry Ford by his investors. The Assembled At Piquette Avenue Plant, Detroit, Michigan Model K was a huge, powerful, and expensive car priced between $2,500 - $2,800- a far cry from Henry Ford’s vision of an affordable car for the masses. Nearly Model Production Unknown (this model only in 1906) simultaneously, though, production of the Model N began. The Model N was small, Annual Production 8,828 (all vehicles this manufacturer in 1906) lightweight, agile and was initially priced at an astounding $500. Although the price of Body Runabout the Model N was soon raised to $600, this was still $50 less than the one-cylinder, Horsepower 15 tiller-steered, 10 horsepower, top selling Oldsmobile runabout. The Model N Weight 1,050 pounds/476 kilograms boasted a front-mounted, 4-cylinder, 15-18 horsepower engine capable of pushing the car to 40 mph. It was an incredible value. Finally there was a car that met the 1906 Cost $500 (USD) needs of the middle class! It soon spawned the mechanically identical Models R and S and catapulted Ford into the #1 sales position in the world! Innovations Cast iron flywheel mounted to the front of the engine Larry Liposky First Ford to be produced by mass production techniques On loan from Larry Liposky of Allen Park, Michigan. Model N demonstrated Henry Ford's vision of the ideal product Piquette production reached 100 cars per day Scan this QR code to Scan this code to Henry Ford view or download read in selected Trivia Challenge Game photos and learn more languages! about this exhibit.
    [Show full text]
  • Henry Ford and Innovation “From the Curators”
    Henry Ford and Innovation “From the Curators” 1 Henry Ford and Innovation | “From the Curators” Transportationthehenryford.org in America/education Henry Ford and Innovation Bob Casey, John & Horace Dodge Curator of Transportation, The Henry Ford “From the Curators” is a collection of thematic articles researched and written by curators at The Henry Ford. The background information and historical context present- ed in “From the Curators” can be used in many ways: • For teachers to refresh their memory on selected themes before teaching a related unit or lesson. • For students doing research projects. • For users of The Henry Ford’s ExhibitBuilder looking for a big idea or information for developing their online exhibit. • For anyone interested in learning more about these selected themes. © 2010 The Henry Ford. This content is offered for personal and educational use through an “Attribution Non-Commercial Share Alike” Creative Commons. If you have questions or feedback regarding these materials, please contact [email protected]. mission statement The Henry Ford provides unique edu- cational experiences based on authentic objects, stories and lives from America’s traditions of ingenuity, resourcefulness and innovation. Our purpose is to inspire people to learn from these traditions to help shape a better future. 2 Henry Ford and Innovation | “From the Curators” thehenryford.org/education Chapter 1 Ford could simply have followed in his father’s footsteps and HENRY FORD: become a farmer. But young Henry was fascinated by ma- A CASE STUDY OF AN INNOVATOR chines and was willing to take risks to pursue that fascina- tion. In 1879, he left the farm to become an apprentice at a machine shop in Detroit.
    [Show full text]
  • Family May Sue Over Fatal Traffic Accident LEXUS GS 300 '99 - Silver, 862-2185 I/M Must Solll
    ^^^^^^^ « •-•-•'•.•'v.»,.-ii<(._vv »»«».., ;•*•>••.- Cranford Chronicle September 9,2004 I TfWHnfcMll55" [I Tmtiimtiii '". ...'^ -A- •' TintnnitiH I TfHMIrtlBtl 1IJ5 [Nil RICrTSTJONTINQr" iree service Acura TL 2.S 1997 White, Dodfio Lancer 88, turbo, $1200, Mone cars avail- Intartor, Wallpapering, ave YarWwKfcto clean, excellent cond, 99k HONDA am '89- blue. 4DR, Merc Grand Marqub IS 98' 4dr, 118k ml, A/C, Toyota Canuy «99 A/C, FORD '67 Galaxle 500 2 dr., able. FOR LISTINGS Ard&n Free Estimates •ml, all power, moorwoof, manual. m/FM cass.. new Silver/Gray, At, dual Chlps-Mulch-Stump .am/fm. $1200 as Is, AM/FM cass.,72k ml. PW. black w/red Int., looks & 1-800-749-8106 XA119 908/272-5473 leather. $6,800 862-778- clutch & 2 tires,' 120k, pwr seat, climate control, Removal 908^62-6999 after 4pm exterior blue, $7,400 runs good, needs work, 3701, ; . , $890. obo. 9087830278 abs, Ithr, ps, pw, pi, 908-789-0682 $2500. 732-382-3291 Jeep Grand CherokM '96,. Weekly Lawn Coro 100" All Terrain Crane Dodge Shadow . ES 1993 am/fm cass, dual air bags, Spring/Fall Cleanup AUDI '99 A6 Exc. cond., HONDA CIVIC LX '98 4WD, AC, green, pwrpkg., Fully Insured* Over 15Yis. 91K mi, power everything. premium wheels, excl. cond fully loaded, dark green . Ex.cond.AC,cass.,Mlchelln TOYOTA CAMRY '8S- 4dr FORD MUSTANG '64% - Re 80k .'ml., $6000:/obo. Shrub Trlmmlflg/Plantlnfi PLASTERING A/C. auto.. $1200/obo; 68k, $7200obo w/leather Interior, 50k tires.59K ml. orig. owner auto, 139K. gd. mecri. cond., stored, white.ext. blue Int Tree Removal • Sheet Rock 908-654-1353 908-272-4739 732<38&8549days7eves ml.
    [Show full text]
  • Updated Dec. 2019
    Updated Dec. 2019 This is an index of articles which have appeared in The Vintage Ford. It covers the 54 volumes of the magazine beginning in March 1966 through the November-December 2019 issue. National news, chapter news, tours, Life in the Slow Lane, and similar articles are not included in order to conserve space. The numbers which appear after each heading indicate the Volume, Issue, and Page number(s). For instance, 18-5-11 would mean Volume 18, Issue Number 5, Page 11; 20-1-4 would mean Volume 20, Issue Number 1, Page 4. The Volume indicates a specific year; the Issue number is the Issue within that year. Volume 1 is 1966, Volume 36 is 2001. There have been six issues every year except for 1966, in which there were only five. In 2001, the Model T Ford Club of America produced a seven-CD set of all the magazines produced from 1966 through 2000. The CD set includes every page of every issue and includes an index like the one shown here. Merely clicking on the article of interest will take you directly to the article or it will tell you which CD to insert to find it. As each issue has been scanned using optical character recognition (OCR) software, it is possible to do a word search in each issue. It is available for purchase for $119.99; contact the MTFCA Business Office to order the CD set. Plans are underway to have years 2001 through 2017 available soon. Because the various models of the Model T Ford have been covered in great detail over the years, seemingly duplicate articles of any given year are indicated in the Index.
    [Show full text]