Smart cycle locker application form What should I do if I have any Smart cycle lockers other problems with a locker? How to get in First application Contact Nexus Customer Services on The smart way to cycle Renewal of annual membership 0191 20 20 747. If the problem is that the locker From April 2017 door won’t open and your bike is inside, they will touch with Nexus Update personal details notify Metro staff who will contact you to arrange a Mr/Mrs/Miss/Ms/Other (please state) date and time to release your bike (upon proof of First name(s) identification). Online nexus.org.uk/contactus Surname Can I use my smartcard to allow my Postcode friend to use a locker at the same time as I’m using one? By phone House number/name No, you can only use one locker at a time with 0191 20 20 747 Street each smartcard. 8.00-6.00pm Monday to Friday Town What if I lose my smartcard? Telephone When you apply for your replacement card, contact Nexus Customer Services to let them know that Email you’d like it activated. Smartcard number I’d like to register more than one bike. Cycle make and model Just contact Nexus Customer Services to give the Frame number (if available) details of any other bikes you have. Pop cards must be registered at popcard.org.uk By post Customer Services There is no need to register CT passes or Under 16 Please note that bicycles are left at your own risk. Nexus accepts no responsibility for any Nexus Pop cards loss or damage. Nexus House

I declare that the above details are correct and that I St James Boulevard will use the permit in accordance with the terms and Contact conditions (available at nexus.org.uk) which I have If you’ve got any queries: NE1 4AX read and understood. Go to nexus.org.uk/cycle

Signed Date In person Ask staff at Metro stations Central Station Metro station Get in touch via nexus.org.uk/contactus Interchange

Nexus use only Nexus location Call Nexus Customer Services on Supporting documentation provided:- 0191 20 20 747 - open from 8.00am - 6.00pm North Shields Metro station Monday to Friday Staff name

Use the Metro station Help Point when Nexus South Shields 34-36 Fowler Street Pop Shop Customer Services is closed. All our TravelShops are open Monday to Friday registration checked Yes No Date Smart cycle lockers How do I use a smart cycle locker? What should I do if I didn’t touch my To leave your bike in a smartcard onto the reader before y locker, find a locker with a h Smart cycle lockers are the new way to store your it stopped flashing? Ba bike securely at Metro and bus stations across Tyne green light on, and touch The door will lock, securing your bike inside. As you Whitl ey e Stadium of Light and Wear. your smartcard onto the have not locked the door using your smartcard, you Tynemout h reader. cannot use it to open the locker. You will need to call s Sout coat Shields Park Lan

What are smart cycle lockers?

Nexus Customer Services on 0191 20 20 747 to let North Shields Seaburn St Peter ’s hester ll The amber light on the ersity

Smart cycle lockers can be used to store bikes Culler

them know that your bike is locked inside a locker. ear We Chic

reader will flash and a short Un iv W Mead ow

in, and can only be opened and closed using a r They will notify Metro staff who will contact you to Monkseaton beep will indicate that your ve Ri

smartcard that has been activated by us. Both using Tyne Dock Sunderland City Cent re arrange a date and time to release your bike (upon s East Boldon Millfield card is valid. The locker door cy Main a smart locker and getting your smartcard activated est r Tyne n W Per

proof of identification). Please note that this meeting Whin

ve

will then open. Simonside Ri is free. Each cycle locker can be used by anyone don Monkseaton Pallio might not be on the same day that you contacted w n Bede ockl ey with an activated smartcard, on a first come, first Ho

Nexus. Br

Put your bike into the locker, ow moor served basis. rr n with its wheels in the wheel Ja Shi re llgate South Hylto

What should I do if a long beep bbur Where are smart cycle lockers? trough. Fe Hadrian Road sounded when I tried to use a locker, He

Smart cycle lockers are located at the following llsend Close the door and touch Park Metro stations and interchanges: or no lights flashed at all? Wa Pel aw

your smartcard onto the gate h er This means that there may be a problem with Northumberland rt Callerton Parkway, East Boldon, Felling, Four Lane reader again. The door will lk your smartcard - call Nexus Customer Services on wo Wa

lock and the red light will He Ends, Gateshead, Jarrow, Northumberland Park, 0191 20 20 747. They’ll investigate the problem - Palmersville Road come on. g Regent Centre and West Monkseaton (see map). please don’t try to use the cycle lockers again until llin Chillingham Fe Make a note of the locker the issue has been resolved. er

For the numbers of lockers at each station and their yk exact locations, see nexus.org.uk/cycle number. Benton sB Stadium To release your bike from Gateshead Why do I need to use a smartcard? Manor

the locker, simply touch your t ur Lane Ends

It’s what is used to open and close the locker door. Gateshead ment smartcard onto the reader Fo You can use a standard, Pay As You Go or Under ymar ke

of the locker with your bike Mo nu Ha 16 Pop card, or a Concessionary Travel pass. We’ll n st Jesmond Jesmond

inside, and the door will o We need to activate your smartcard, so that the readers lid) Longbenton Ilford Road

open. s on the cycle lockers know that you’re entitled to use South Gosforth me ts va them. Central Statio What happens if I don’t touch my St Ja uk/metr

smartcard on to the reader after I’ve er ent Cent re han ge wcastle City Cent re g. Ne Where can I activate my smartcard? put my bike inside the locker? Reg Road ansbeck or han ge y A+B+C tic ke You can activate your smartcard at a Nexus A red light will flash for up W don t TravelShop at Gateshead, Haymarket, North Shields, to a minute if you haven’t w Fa xu s. Park Lane and South Shields, or at Nexus House - touched your smartcard on rry (onl Fe ne 0191 20 747 Park Main Bus Inte rc Park and Ride Airpor Smart cycle lock Rail Inte rc Kingston see overleaf for locations. to the reader to lock the oot

door. After this time, the y Bank F What if I don’t already have a door will lock. wa t Park smartcard? Callerton

Simply apply for a Pop card at popcard.org.uk, Airpor then contact Nexus Customer Services to let them know that you’d like it to be activated.