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How to Get in Touch with Nexus Smart cycle locker application form What should I do if I have any Smart cycle lockers other problems with a locker? How to get in First application Contact Nexus Customer Services on The smart way to cycle Renewal of annual membership 0191 20 20 747. If the problem is that the locker From April 2017 door won’t open and your bike is inside, they will touch with Nexus Update personal details notify Metro staff who will contact you to arrange a Mr/Mrs/Miss/Ms/Other (please state) date and time to release your bike (upon proof of First name(s) identification). Online nexus.org.uk/contactus Surname Can I use my smartcard to allow my Postcode friend to use a locker at the same time as I’m using one? By phone House number/name No, you can only use one locker at a time with 0191 20 20 747 Street each smartcard. 8.00-6.00pm Monday to Friday Town What if I lose my smartcard? Telephone When you apply for your replacement card, contact Nexus Customer Services to let them know that Email you’d like it activated. Smartcard number I’d like to register more than one bike. Cycle make and model Just contact Nexus Customer Services to give the Frame number (if available) details of any other bikes you have. Pop cards must be registered at popcard.org.uk By post Customer Services There is no need to register CT passes or Under 16 Please note that bicycles are left at your own risk. Nexus accepts no responsibility for any Nexus Pop cards loss or damage. Nexus House I declare that the above details are correct and that I St James Boulevard will use the permit in accordance with the terms and Contact Newcastle upon Tyne conditions (available at nexus.org.uk) which I have If you’ve got any queries: NE1 4AX read and understood. Go to nexus.org.uk/cycle Signed Date In person Ask staff at Metro stations Central Station Metro station Get in touch via nexus.org.uk/contactus Gateshead Interchange Nexus use only Nexus location Call Nexus Customer Services on Haymarket Metro station Supporting documentation provided:- 0191 20 20 747 - open from 8.00am - 6.00pm North Shields Metro station Monday to Friday Park Lane Interchange Staff name Use the Metro station Help Point when Nexus South Shields 34-36 Fowler Street Pop Shop Customer Services is closed. All our TravelShops are open Monday to Friday registration checked Yes No Date Smart cyclelockers like itto beactivated. know that you’d then contact Nexus CustomerServices tolet them cardat Simply apply foraPop smartcard? What if I don’t already have a see overleafforlocations. andSouthShields,oratNexusHouse- Lane Park atGateshead, Haymarket,NorthShields, TravelShop can You activate your smartcard at a Nexus Where canIactivatemysmartcard? them. entitledtouse on thecyclelockersknowthatyou’re need toactivateyoursmartcard,sothatthereaders pass.We’ll card,oraConcessionaryTravel 16 Pop GoorUnder AsYou canuseastandard,Pay You It’s whatisusedtoopenandclosethelockerdoor. Why doIneedtouseasmartcard? exact locations,see thenumbersoflockersateachstationandtheir For Monkseaton(seemap). Regent CentreandWest NorthumberlandPark, Ends, Gateshead,Jarrow, Lane Four EastBoldon,Felling, Callerton Parkway, Metro stationsandinterchanges: Smart cyclelockersarelocatedatthefollowing Where aresmartcyclelockers? served with anactivatedsmartcard,ona is free.Eachcyclelockercanbeusedbyanyone a smartlockerandgettingyoursmartcardactivated smartcard thathasbeenactivatedbyus.Bothusing in, andcanonlybeopenedclosedusinga Smart cyclelockerscanbeusedtostorebikes What aresmartcyclelockers? and Wear. bike securelyatMetroandbusstationsacrossTyne Smart cyclelockersarethenewwaytostoreyour basis. nexus.org.uk/cycle popcard.org.uk first come, , reader willflashandashort The amberlightonthe reader. your smartcardontothe green lighton,andtouch findalockerwith locker, leaveyourbikeina To How doIuseasmartcyclelocker? door willlock. After thistime,the door. to thereaderlock touched yoursmartcard on to aminuteifyouhaven’t A redlightwillflashforup put mybikeinsidethelocker? smartcard on to the reader touchmy What happensifIdon’t after I’ve open. inside, andthedoorwill of thelockerwithyourbike smartcard ontothereader simplytouchyour the locker, releaseyour bikefrom To number. Make anoteofthelocker come on. lock andtheredlightwill reader again your smartcardontothe Close thedoorand trough. with itswheelsinthewheel Put yourbikeintothelocker, will thenopen. card isvalid.Thelockerdoor beep willindicatethatyour . Thedoorwill touch the issuehasbeenresolved. trytousethecyclelockersagainuntil please don’t 0191 20747.They’ll investigatetheproblem- your smartcard-callNexusCustomerServiceson This meansthattheremaybeaproblemwith or nolightsflashedatall? sounded when I tried to What should use I a do locker, if a long beep Nexus. might notbeonthesamedaythatyoucontacted proof ofidentification).Pleasenotethatthismeeting arrange adateandtimetoreleaseyourbike(upon They willnotifyMetrostaffwhocontactyouto them knowthatyourbikeislockedinsidealocker. Nexus CustomerServiceson019120747tolet willneedtocall You cannot useittoopenthelocker. have notlockedthedoorusingyoursmartcard,you The doorwilllock,securingyourbikeinside.Asyou it stoppedflashing? smartcard onto the reader before touchmy What shouldIdoifdidn’t Northumberland West Airport Bank Foot Fawdon Regent Centre Longbenton Benton Park Monkseaton Four Lane Ends Palmersville Shiremoor Monkseaton Callerton Kingston Wansbeck South Gosforth Parkway Park Road Whitley Bay Ilford Road West Jesmond Cullercoats Jesmond Haymarket Chillingham Meadow Tynemouth Newcastle City Centre Monument Road Wallsend Howdon Well St James ManorsB yker Walkergate Hadrian Road Percy Main North Shields Central Station River Tyne Gateshead Felling Pelaw Jarrow Simonside Chichester Hebburn Bede Tyne Dock South Heworth Gateshead Shields Stadium Brockley Whins Main Bus Interchange Fellgate East Boldon Rail Interchange Seaburn Ferry (only A+B+C tickets valid) Stadium of Light Airport St Peter’s Park and Ride River Wear Sunderland City Centre Smart cycle locker Sunderland Pallion University nexus.org.uk/metro South Hylton Millfield Park Lane 0191 20 20 747.
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