A UPU Direct Marketing Advisory Board (DMAB) report | 1 A UPU - Direct Marketing COVID 19, Advisory Board POSTS and (DMAB) report DIRECT MARKETING Published by the Universal Postal Union (UPU) Berne, Switzerland Printed in Switzerland by the printing services of the International Bureau of the UPU Copyright © 2021 Universal Postal Union All rights reserved Except as otherwise indicated, the copyright in this publication is owned by the Universal Postal Union. Reproduction is authorized for non-commercial purposes, subject to proper acknowledgement of the source. This authorization does not extend to any material identified in this publication as being the copyright of a third party. Authorization to reproduce such third party materials must be obtained from the copyright holders concerned. COORDINATION AND PROJECT MANAGEMENT: Olivier Boussard Directorate of Policy, Regulation and Markets (DPRM) Universal Postal Union PUBLICATION PROJECT MANAGEMENT: Abby Bossart UPU PROJECT INTERN: Amber Ren The UPU wishes to thank Jonathan Margulies, Managing Director, Winterberry Group for his special contribution (chapter 2 and 3) DESIGN: Sonja Denovski, UPU Graphic arts Unit CONTACT: Direct Marketing Advisory Board (DMAB) Abby Bossart E-MAIL:
[email protected] TABLE OF CONTENTS 8 CHAPTER 1 – Posts and direct marketing: a global view 16 CHAPTER 2 – How has the COVID-19 pandemic affected the direct marketing industry? CHAPTER 3 – Has COVID-19 presented 22 any opportunities for the reinvention of direct marketing in the years to come? 26 CHAPTER 4 – COVID-19 and direct marketing: the views of postal operators and stakeholders in the direct marketing value chain 50 About the Direct Marketing Advisory Board (DMAB) A UPU Direct Marketing Advisory Board (DMAB) report | 5 Since the outbreak of the COVID-19 pandemic, Posts Posts have also taken the opportunity to roll out across the world have been working on the front lines of innovative products and services to support the response the public response to the disease.