THE NEXT DIMENSION People Are Our Passion
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THE NEXT DIMENSION People are our passion. We know that a business can only thrive with the right people in the right jobs. We have learnt that through years of experience. At QBG Staffing Solutions, we work with some of the biggest corporate and government entities in the UAE. From airports and warehouses, to hotels and government offices, our motivated workforce is powering some of the most respected companies and organisations across the country. We are trusted by our partners. They rely on us to take the hassle of recruitment and staff management out of their hands, so they can focus on the bigger picture. This trust is what we value the most, and what makes us go that extra mile. EMPOWERING Established with the vision to provide a truly personalised, quality-focused and reliable service, we are the preferred OUR INDUSTRIES partner of major industry players such as Emirates NBD, Etihad Airways, CNN and Al Nisr Publishing (Gulf News). Our continued success is rooted deep in our values of uncompromised quality, unwavering commitment, and excellence. This is what motivates us to deliver industry leading standards. CUSTOMER CASE STUDIES BRINGING SMILES TO GLOBAL VILLAGE QBG Staffing Solutions first started its journey with Global Village in 2011. Since then, a single contract has flourished into a long-term partnership. Every season, Global Village welcomes more than 5 million guests. It is our responsibility to meet and greet every single one of them. At Global Village, we deliver year after year. From cashiers and information attendants to parking staff and supervisors, you’ll meet QBG staff everywhere. The success we have enjoyed at Global Village is a direct result of our unwavering commitment to quality and servicing every customer with pride and a smile. SUPPORTING DUBAI CUSTOMS QBG Staffing Solutions has been working with Dubai Customs since 2013, providing general attendants. Providing 24/7 cover, our dedicated teams support on-site customs inspectors on a variety of tasks. These include luggage inspections and baggage loading at multiple sites including Dubai Airport, Cargo Village, Port of Rashid, Hatta border and Al Maktoum International Airport. Since the beginning, we have been providing tailored, end-to-end solution to suit our client’s business requirements. It is this commitment to our customer service culture that has served as the foundation for our successful relationship. A TRUSTED SOLUTION At QBG Staffing Solutions, we provide holistic and fully integrated OUR VISION is to be recognized by clients as the preferred staffing solutions across all sectors and industries. staffing solutions company in the UAE, measured by quality and reliability of delivery. We deliver. Every time. And we never compromise on our KEEPING JAFZA RUNNING excellence standards. OUR MISSION is to help customers achieve their objectives by providing innovative, best-in-class staffing solutions, optimizing the QBG Staffing Solutions serves a number of prestigious clients within Jebel Ali Free Zone (JAFZA), across several This is how we build long-term strategic partnerships. Today, we are costs and mitigating the risks for clients by providing outsourced locations. proud to be the preferred partner for major organizations such as human capital. Dubai Multi Commodities Centre (DMCC), Fairmont Dubai, Hilton From packers and logistics staff to drivers and administrators, we seamlessly keep JAFZA running around-the-clock. Hotels and Resorts; to mention just a few. By being able to provide a diverse range of staff cutting across multiple sectors and skill-sets, we have earned the continued trust of one of the region’s biggest free zones. COMPLETE SOLUTION Our philosophy of providing a single solution to our customers’ needs, coupled with our industry knowledge and strategic partnerships, allows us to operate across a wide range of industries and specialisms. Whatever the requirement, we mobilise immediately to source the right solution in line with our customers’ timelines and detailed specification. Our unique service approach covers the entire staffing process. Contract Sign Up Performance Transfer/ Management/ Recruit Appraisals & Feedback Reimbursement Start-up Fees/ & Settlement Invoice Invoice Payroll Processing Recruitment/ and Statutory Selection Adherence Monthly Invoice Joining Monthly Process/ Information Induction/ Collection Orientation OUR SERVICES We outsource and recruit for a wide range of skills and talents on Mid-level positions: temporary and long-term contracts. All our contracts include visa and • IT payroll provisions. - IT Support: L1/L2 support, Email Support - Applications: Java, Siebel, Share Point, .Net Developers With industry-leading expertise in Human Resources, we provide the full - Infrastructure: Network Administrators and Engineers spectrum of services to companies and corporations in one integrated • Retail (entry level): Counter Sales Executives package or as independent services. • Banking (entry/mid-level): Sales Executives, Relationship Managers, Outsourcing Sales Managers • Functional roles: Finance, Administration, Accounts, We outsource a range of: Sales, Supply Chain Senior level positions: • Support functions: Front Office, Administration, Accounts, Sales • Regional Sales Heads Entry and junior positions: • Finance Controllers • Drivers • Heads of Sales • Technicians/Skilled/Factory Workers • Plant Managers • Airport Resources/Parking and General Attendants We are particularly adept at sourcing local UAE talent. Our Emiratisation • Housekeeping staff • Secretarial, HR and Administration staff rate is one of the highest in our sector, with average retention rate of • Food & beverage industry professionals 98 per cent. Recruitment Through our recruitment service, QBG Staffing Solutions finds and This process covers the entire recruitment cycle from analysing the places the best-qualified candidates (from within or outside of an requirements of each role and screening the candidates, to managing the organization) in a timely and cost-effective manner. hiring process and onboarding new employees. Our specialisms include: • Sourcing of highly skilled professionals for a wide variety of industries - Customer service including: - Retail - Logistics - Legal - Manufacturing - Administrative - Finance - Technical and Engineering - IT • Headhunting and project recruitment - Marketing • Overseas recruitment for both long-term and short-term assignments - HR • One-time placement services - Operations SETTING A STANDARD Quality service We execute our business in a flexible, professional and responsible • Regular site visits by QBG Staffing Solutions managers manner. We have built our industry reputation on unwavering commitment Our in-house quality-assurance approach is based on the following • Regular client check-ins to quality. key facets: We firmly believe in a 360-degree service and adhere to robust • 24/7 CAFM Helpdesk Assistance providing the best support in • Careful vetting service management standards. This cuts right across our business – from how we recruit the right logging and troubleshooting issues people, to how we execute our operations. • Workforce screening These include: • Options to include our clients in all aspects of service delivery • Extensive background checks • Single point of contact for all staffing needs including recruitment, deployment and after-sales support Quality people • Police checks • Dedicated account managers Mandatory Health, Safety, Security, Environment and Quality • Health checks (HSSEQ) training and robust induction programmes are built into • Customised applicant assessments our recruitment process. • Behavioural interviewing (for mid and high-end outsourcing) This means that all our people are fully prepared before they reach our customers’ businesses. Maintaining a consistent standard across all our recruitment and management operations is paramount for us. RECOGNITION A LEADING REGIONAL PLAYER QBG Staffing Solutions is a part of Qurum Business Group, an Today, we have more than 6,000 employees, working across the Group. Our excellence has been recognised by our customers and the wider On a group level, we are the proud recipients of the Golden Peacock international diversified business services group, with operations In addition, we have a range of strategic investments in real estate, in industry. Global Award for Business Excellence (2013) and Appreciation across the Middle East, Europe, the Indian sub-continent and Brazil. financial services including investment banking, and in marine surveys Awards from the UAE Ministry of Labour and Dubai Municipality. We are particularly proud to have been awarded the Tawteen Award Rooted in Oman, we have grown into a leading international business and engineering. for Emiratisation in 2012. QBG Staffing Solutions is the only company We are also a founding member of the Middle East Facilities group, with more than 40 years’ experience in bringing management in our industry to have won this prestigious award, and it serves as a Management Association (MEFMA) and are ISO 9001, ISO 14001 expertise, local knowledge and targeted investment to a range of testament to our commitment to quality and industry excellence. and ISO 18001 certified. business sectors. QBG Staffing Solutions Office 2402-2412, Floor 24, Clover Bay Tower, Business Bay, Dubai, UAE Tel: +971 4 5512000 - Fax: +971 4 5519381 Email: [email protected] Web: www.qurumbusinessgroup.com.