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1. How to Connect the Device If There Is No Wifi Password?

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1. How to Connect the Device If There Is No Wifi Password? 1. How to connect the device if there is no wifi password? When you connect your device to network and your router does not have a wifi password, you do not need to enter the password. Simply click on “Confirm” to go on. 2. How can devices be connected without wifi and only mobile hotspots? You need two smartphones that can provide a network hotspot. One phone turns on the hotspot as the network provider and the other can connect to the device. 3. Why can't I connect to network with Fritzbox 7590 & Ritzbox 7590 routers? Routers of this type use the same SSID when distributing 2.4G and 5G networks, they are not separated, so you cannot distribute network by EZ mode (default). You are advised to distribute network by AP mode (compatible). 4. The Wi-Fi indicator light flashes quickly but network distribution unsuccessful 1) If the indicator light flashes quickly all the time Please re-try or restart the Wi-Fi module. If it still does not work, please submit the model number of the router and the phone in Feedback, we will verify and process for you. 2) If the indicator light is out after the quick flash all the time Please check if your phone can access the external network when connecting Wi-Fi, and check if the name and password for the Wi-Fi is correct in network distribution; please remove the device and re-try after confirmation. 3) The indicator light stays on after the quick flash Please pair and test the network after removal, if it still does not work, please provide the information below in Feedback page, we will verify and proceed as soon as possible. 1: Name of app 2: Phone model 3: Name of router, please provide the pictures of both front and back of the router model 4: Information that is useful for us to check device information, such as product model 5: User's login account (without password) 5. Why can't I reconnect when the power is back on and the network has restored? If you are using a Netgear router, as for its pairing features, the network will restore in more than 30 minutes. 6. Device-connection failure? Please note when adding device: 1.Confirm device is powered on. 2.Confirm the device is under config mode. 3.Confirm that device, smartphone and router are as close to each other. 4.Make sure the network function of router and smartphone are unblocked. 5.Confirm the entered router password is correct. 6.Confirm adding device is under 2.4 WIFI channel. Enable the broadcast and not allow to hide Wi-Fi 7.Confirm that router’s encryption method is WPA2-PSK and authentication type is AES, or both are set up as automatic. 8.If router’s connected devices reach the amount limit. Please try to turn off some devices’ wifi function and configure again. 9.If router enables MAC address filter, please try removing the device from MAC filter list and make sure router is allowing device to be connected 10. Make sure that the router has the DHCP service enabled. If it is not enabled, the address will be occupied. 11. If it still doesn't work, it may be that the router is not compatible with the device. It is recommended that you replace the router and try again. 7. Why does the app always show that the device is offline, and how does it automatically recover in a second or two? It may be resulted from your phone performance. Generally, phones running on iOS are not likely to have such an issue, while some low-performance Android phones may have. If the app has not been launched for a long time, it needs to connect with the cloud when you log in again, so the device is displayed as offline. As the app is temporarily not connected with the device, it is not actually offline. It is a normal phenomenon, and you don't have to worry about it. Just like many apps require to buffer for a few seconds before displaying content, which is actually a process of connecting to the cloud. This may be also resulted from your phone performance and Internet connection. 8. What if the device is offline？ 1. Please confirm whether the device is energized; 2.Please confirm whether the device or the network has been cut off . If so, there is a process to go online. Please check whether it is online after 2 minutes. 3. Please confirm the network is stable.（Check methods: put the phone or Ipad besides your device and make sure they’re in the same network environment, try to open a website to judge if the network can be used.) 4. Confirm whether the home Wi-Fi network is normal, or whether the Wi-Fi name and password have been modified. If so, remove the device and add it again. PS:5G wifi is temporarily not supported, only 2.4G wifi can be used. 5. If the network is normal, but the device is still offline, check if there are too many Wi-Fi connections. .Please try to restart the router, wait 3 minutes and observe the status of the device; 6.Check if the firmware is the latest version, the App side checks the path: Me - Settings - About - Check for updates; 7. If all is normal after check, we recommend that you remove the device and add it again.(Device Removal Method: Open the App and enter the device control page, click "..." button which is in the top right corner, click on the bottom of the page "remove device") If there is still a problem, please provide your account for app，your router model, your country and the fault device id, we will handle it ASAP. 9. Does the device need to be re-added after changing the router? If your router's name and password change, you need to reset the device and add it again. 10. How to distinguish whether I am using 2.4G or 5G Wi-Fi network? I The steps of the PC side are as follows: 1. Click the network icon in the bottom right corner on the system desktop 2. Click [Network and Internet settings] in the pop-up box 3. Click WIFI on the left handside. 4. Click [Hardware Properties] under [WIFI] 5. Then you will see the information of network band II The steps for viewing on the mobile side are as follows: 1、Android Different brands of Android phones are different. Take Huawei mobile phone as an example. You can click on the connected Wi-Fi name in the Wi-Fi list, and the corresponding information will be displayed, including the frequency. 2、IOS 1）Download: AirPort tool in the application market 11. Can I configure network connections for multiple devices simultaneously? For Wi-Fi devices, you can configure network connections for multiple devices simultaneously in default network configuration mode and for only one at a time in AP mode. 12. How many devices can a wireless router connect to? The number of devices that a wireless router can connect to is subject to the router specifications. Typically, a home router can connect to around 10-20 devices. 13. Why should I manually enter the Wi-Fi name when adding a device? if your mobile phone is Android 8.0 or higher and do not assign the APP with the positioning permission, you will need to enter the Wi-Fi name manually. 14. Why does a router support more than 200 IP addresses but is actually connected to only a dozen of Wi-Fi devices? The inconsistency is mainly caused by the protocol and CPU usage, and hardware factors such as the memory usage. In addition, the network throughputs of different devices affect the number of connected devices. 15. How to ensure data security if the devices of LSC support connecting to a network without a wifi password? LSC provides various security strategies to effectively ensure data security of user and device. 1. As for device access, LSC proprietary algorithms are employed to ensure data isolation, access authentication, applying for authorization. 2. As for data communication, communication using security algorithms and transmission encryption protocols and military-level information encryption transmission based on dynamic keys are supported. 3. As for data processing, strict data filtering and validation and complete data audit are applied. 4. As for data storage, all confidential information of users will be safely encrypted for storage. 16. What is the specification of the Wi-Fi password when adding devices? When adding device networking in APP, there is no limit to the name of wifi, the password length of the wifi is up to 58 bits. 17. What is the difference between EZ distribution mode and AP distribution mode? Smartconfig (EZ) distribution network mode: Smartconfig means that the mobile APP sends a UDP broadcast packet or a multicast packet containing the WIFI username WIFI password. The WIFI chip of the intelligent terminal can receive the UDP packet, as long as the UDP organization form is known, The WIFI username and password are decrypted by the received UDP packet, and then the WIFI username and password received by the intelligent hardware configuration are sent to the designated WIFI AP. AP (compatible) distribution network mode: APP configures the mobile phone to connect to the intelligent hardware (AP of the WIFI chip). The mobile phone and the WIFI chip directly establish communication, and the WIFI user name and the WIFI password to be configured are sent to the intelligent hardware, and the intelligent hardware can be connected at this time.
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