2019 Annual Report to the Community and Report on Philanthropy 2019 Annual Report to the Community and Report on Philanthropy
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2019 Annual Report To the Community and Report on Philanthropy 2019 Annual Report To the Community and Report on Philanthropy Cover: Leading UH research on COVID-19, Grace McComsey, MD, Vice President of Research and Associate Chief Scientific Officer, UH Clinical Research Center, Rainbow Babies & Children's Foundation John Kennell Chair of Excellence in Pediatrics, and Division Chief of Infectious Diseases, UH Rainbow Babies and Children’s Hospital; and Robert Salata, MD, Chairman, Department of Medicine, STERIS Chair of Excellence in Medicine and and Master Clinician in Infectious Disease, UH Cleveland Medical Center, and Program Director, UH Roe Green Center for Travel Medicine and Global Health, are Advancing the Science of Health and the Art of Compassion. Photo by Roger Mastroianni The 2019 UH Annual Report to the Community and Report on Philanthropy includes photographs obtained before Ohio's statewide COVID-19 mask mandate. INTRODUCTION REPORT ON PHILANTHROPY 5 Letter to Friends 38 Letter to our Supporters 6 UH Statistics 39 A Gift for the Children 8 UH Recognition 40 Honoring the Philanthropic Spirit 41 Samuel Mather Society UH VISION IN ACTION 42 Benefactor Society 10 Building the Future of Health Care 43 Revolutionizing Men's Health 12 Defining the Future of Heart and Vascular Care 44 Improving Global Health 14 A Healing Environment for Children with Cancer 45 A New Game Plan for Sports Medicine 16 UH Community Highlights 48 2019 Endowed Positions 18 Expanding the Impact of Integrative Health 54 Annual Society 19 Beating Cancer with UH Seidman 62 Paying It Forward 20 UH Nurses: Advancing and Evolving Patient Care 63 Diamond Legacy Society 22 Taking Care of the Browns. Taking Care of You. 24 Perspectives from Retired UH CEO Tom Zenty UH COUNCILS & LEADERSHIP 69 UH Leadership Councils PHYSICIAN RECOGNITION 71 UH Boards of Directors 26 UH Awards 44 Physicians for Excellence 72 UH Executive & Hospital Leadership 27 Redefining the Academic Medical Center 28 Innovators UH LOCATIONS 73 UH Health System COVID-19 PANDEMIC 30 UH Responds to COVID-19 32 UH Parma Gives Extra Support 34 Leveraging University Hospitals’ “Systemness” to Effectively Navigate the COVID-19 Pandemic Arthur F. Anton; Thomas F. Zenty III, FACHE; Cliff Megerian, MD, FACS 4 Dear Friends, Each year our Annual Report showcases many of the remarkable people who comprise UH – our patients, caregivers, donors, volunteers, business partners and community stakeholders. It’s also an opportunity to highlight new initiatives and recent success. As we were in the final stages of publishing our 2019 UH Annual Report, the pandemic began. UH’s response to COVID-19 reinforced the strength and dedication of our health care heroes and our ability as a system to quickly adapt and respond to the needs of our patients, caregivers and community. As we reflect on 2019, there are many accomplishments to celebrate that have served as UH’s legacy for more than 150 years and propelled our mission: To Heal. To Teach. To Discover. HIGHLIGHTS OF UH IN 2019 INCLUDED: • Attaining record-high inpatient satisfaction scores across the system, fulfilling our commitment to provide a patient-driven, consumer-friendly experience and delivering on our goal of excellence in the quality of care. • Increasing UH caregiver engagement. All of the services that we provide to patients are delivered by caregivers, in clinical and nonclinical positions, who are called to our mission and committed to excellence in care. Forbes named UH the highest ranking employer in Cleveland and one of America’s Best Employers for New Grads. • Enhancing our academic mission by establishing important relationships with the University of Oxford, England and Technion – Israel Institute of Technology, reinforcing our commitment to advance the science of health and develop the next generation of physicians. • Furthering discovery and innovation. UH Ventures drove a surge in innovation disclosures and formed new companies and pilot engagements with startups. We increased medical exploration and the number of active clinical trials, and research studies, which near 3,000. And Harrington Discovery Institute at University Hospitals expanded its support for many of the brightest medical scholars nationally and internationally. • Improving the positioning of UH for a value-driven marketplace by advancing models of care through our Accountable Care Organization; focusing on consistency of outcomes and reducing readmission rates by 11 percent; enhancing operational efficiency through system integration; and augmenting access through expansion of telehealth and digital offerings. • Setting a new record for donor generosity and securing more endowed positions than in any other year. We are grateful for this level of support that helps us deliver on our vision of Advancing the Science of Health and the Art of Compassion. Our health system’s success is driven by a responsibility we hold dear: The community trusts UH to provide the most advanced and compassionate care for their health and well-being. Throughout this report, we illustrate many examples of this inspiring responsibility in action and our extraordinary community that makes it happen. Sincerely, THOMAS F. ZENTY III, CLIFF A. MEGERIAN, ARTHUR F. ANTON FACHE MD, FACS Chair, UH Board of Directors CEO (Retired), University Hospitals CEO, University Hospitals 5 UH Statistics ABOUT UH KEY FINANCIAL STATISTICS 2019 Founded in 1866, not-for-profit entity Total operating revenues ($ in billions) $4.3 21 hospitals, including 6 joint ventures Operating income1 ($ in millions) $58.7 Largest primary care network in region Operating income margin 1.4% 50+ health centers, freestanding urgent care and convenient care centers, and surgery centers and facilities providing behavioral care, elder care RESEARCH ($ IN MILLIONS) 2019 and rehabilitation Joint UH-Case Western Reserve University 3,115 Registered beds (CWRU) School of Medicine basic science $105 research Northeast Ohio’s second-largest employer Joint UH-CWRU clinical $99 4,000+ volunteers & translational research ~ 3,000 active clinical trials and research studies Total sponsored research funding to CWRU School of Medicine attributable $204 Home to: to UH (including NIH grants awarded • Region’s only freestanding cancer hospital: at UH Cleveland Medical Center) UH Seidman Cancer Center • First proton therapy center in Ohio Total sponsored research funding to UH Cleveland Medical Center (including $62 • Internationally renowned University Hospitals industry-sponsored clinical trials) Rainbow Babies & Children’s Hospital • 17 clinical care delivery and research institutes Total Research $266 • Harrington Discovery Institute at University Hospitals in Cleveland, Ohio – part of The Harrington Project for Discovery & Development National leader in population health management EDUCATION 2019 • One of the largest accountable care organizations in the U.S. (Over 575,600 members) Residents and fellows in training 1,179 Residency training programs 113 DISCHARGES 2019 Acute 99,197 EMPLOYMENT 2019 Observations 34,189 UH Providers (UHMP and UHMG)2 4,422 Post-acute 864 Independent Providers3 1,086 Newborns 7,721 Total non-physician employees 25,160 6 2019 UNIVERSITY HOSPITALS PATIENT AND PAYOR MIX 10,928,123 44.8% 3,010,381 27% 84,195 20.8% 1,068,156 28,480 6.1% 457,717 153,387 1.3% PATIENT CARE SURGICAL CASES PAYOR MIX Outpatient procedures Inpatient Medicare Physician visits Outpatient Commercial Emergency Department visits Medicaid Urgent Care visits Other Unique patients seen Self Pay Statistical data excludes Southwest General Health Center and UH Rehabilitation hospitals. 1 Excludes non-recurring charges totaling $93.1 million related to insurance and litigation recorded in 2019. 2 Includes UH Medical Practices (UHMP) and UH Medical Group (UHMG) providers at UH-owned practices, plus residents, fellows and allied-health providers. 3 Includes MD, DDS, DO, PhD and DMD at the medical centers and freestanding ambulatory surgery centers who are not UH-employed providers. 7 UH Recognition • UH Cleveland Medical Center • UH Rainbow Center for Women • UH Geneva, Parma and St. John is among the nation’s top & Children, located in Cleveland’s medical centers, plus Southwest hospitals, according to U.S. News MidTown neighborhood, received General Health Center, earned & World Report 2019-20 Best the Leadership in Energy and the highest-possible quality rating – Hospitals. In 2019, our flagship Environmental Design (LEED) five stars – in February 2019 scores academic medical center ranked Platinum certification from the U.S. from the Centers for Medicare in the nation’s Top 50 in eight Green Building Council – the first & Medicaid Services. adult specialties: Neurology & health care facility in Ohio to receive Neurosurgery; Cardiology & Heart this “green” honor. This is the • UH is one of just 11 hospitals Surgery; Urology; Gastroenterology highest level of LEED recognition for and health systems nationwide & GI Surgery; Cancer; Nephrology; a building’s environmental design, awarded for supply chain Ear, Nose & Throat; and Geriatrics; construction and operation. excellence. Global Healthcare and high performing in Orthopedics. Exchange recognizes health care UH Rainbow Babies & Children’s • UH Cleveland Medical Center was leaders who use technology, Hospital was named one of named a Top 100 Global Hospital modern processes and best America’s Best Children’s Hospitals, on Newsweek’s list of the World’s practices to improve supply ranking among