Presentation

AIM Leadership Development Conference Sheraton New Orleans Hotel April 23‐24, 2015

This event is made possible through a Merck educational grant and with support from our partners at South Central Public Health Partnership and the Louisiana Public Health Institute. Thank YOU! Diane Thielfoldt

Learning Strategist and Co‐ Founder The Learning Café

©2015 The Learning Café “Each generation has a shared history, commonbiases,and core beliefs.” 93-1945 1933 - meet the4generation workforce Silent 96-1964 1946 - Boomers 90-1968 - 1960 Cuspers 95-1976 1965 - Gen X Millennials 97-1998 1977 - 4 ©2015 The Learning Café Silents shifting demographics shifting at arateof 80% the labor force of those are past Silents are the are Silents the newson television. to readadaily newspaper and watch the traditional retirementageof 65. 65 to 75 is growing most likely generation 5 ©2015 The Learning Café shifting demographics shifting children bornintheUS. Baby were the Boomers largest generation The last consumerismduring the“Golden Years.” 75 millionBaby are redefining Boomers 4.5 million Baby Boomers of of Boomers @65 AARP Boomers @65 turned 50 turned . 6 ©2015 The Learning Café shifting demographics shifting 65 % of GenXiscurrentlyemployed infull-timejobs. Gen Xisthe philosophy. leader American Companies. management class Gen X is firmly in position asthe Gen Xisfirmly of American emerging parenting parenting in 7 ©2015 The Learning Café shifting demographics shifting adult population in American history. the largest and most influential The Millennials are now officially 8 ©2015 The Learning Café shifting demographics shifting 85% generationswork at with atleast3other Professionals interact 78% Manpower, Generations in the WorkplaceStudy older people. point of view of & younger major divide between the People intheUSperceive a . 9 ©2015 The Learning Café shifting demographics shifting 47% change. to were resistant older managers complained that employees younger 33% Society for Human Resource Professionals problematic. and need for supervision workersyounger informality older employees found 10 ©2015 The Learning Café Workplace Options poll

shifting demographics shifting Older workers:

responsibility. attitude toward workplace workers have a different 77% responsibility. Millennials: attitude generation 59% say thatMillennial

agree

toward

has that

workplace their

different

11 ©2015 The Learning Café organizations. more satisfied generally 34) Younger workers– (18 demographics shifting with their considering anexit. much 34) Younger workers– (18 more likely Mercer Generational Insights Mercer to be 12 ©2015 The Learning Café shifting demographics shifting billion interconnected devices. By 2020 therewill be100 for work. phones used million smart By 2016there willbe350 planet. exceeds thepopulationof the sent and received everyday number ofThe textmessages epeletForrester Research peoplefluent 13 ©2015 The Learning Café

shifting demographics shifting generations of talent? Millennials Discuss: 35%

Xer's

news

appeal more to than others to you. Consider communicating with media and methods that Consider communicating may Write 93-1945 1933 - Silent

a good

memo

Once news Let’s

a 96-1964 1946 -

Boomers

have year. communication

a Documented.

meeting How Send 95-1976 1965 -

am Gen X

I an

doing?

email Fast Millennials 97-1998 1977 - Text

challenges:

importance of work and balance.importance life Bridge the gap by respecting work style differences and the differences work style the gapbyrespectingBridge 93-1945 1933 - Work Silent

control first Live Collaborative 96-1964 1946 - Boomers

to climate

work Work Entrepreneurial 95-1976 1965 - Gen X

live Life Coach,

style, Millennials 97-1998 1977 -

Mentor,

work

style

Friend 16

project, contract, temp, internship,timer, part free agent. Encourage an emerging definition of job, career: role, gig, challenges: Just Slow 93-1945 1933 - Silent

the

steady

work Climb Pay 96-1964 1946 - Boomers

the

career your

ladder

dues Portable What 95-1976 1965 - Gen X

are

portfolio

options? I

want 97-1998 1977 - Millennials What’s

all

next?

influences include

fully-loaded communication toolbox. Generational context is just one very important part of part a important is justonevery Generational context Individual Personality Culture Major /Current Events Life CycleEvents 18 ©2015 The Learning Café ‘33 n e S s t l i

–‘45

by theGreatand DepressionWWll. Came ofdemanded and conformity agewiththe sacrifice 19

honest and hardhonest day’sauthority.”I respect And work. 93–1945 1933 – “I grewin an of up in theaftermath I believe thedepression. defined by tastes and times Courteous Courteous

difference Make a Conservative W”frt-belief in the commongood - “We”first dedication Sacrifice Conformist defer gratification Discipline

B o o e

s r

96–1964 1946 –

Traditionalsocial unrest, families, ci novelty and experimentation, a culture ofa culturepossibility. unlimited and experimentation, novelty defined by tastes and times Optimistic Ambitious success isvisible Self Improvement hardworking Forever young players team

Tolerant

X n e

95–1976 1965 –

and distrust. to work, theyworkto live and view the world witha cynicism little to work, soared.towho live thehard In opposition driving Boomers Came of age as the economystagnated,and inflation oil prices defined by tastes and times adaptable Self-starters Life now not later!

a s

l i l l i

and communism collapsed. The first Internet generation.”Internet The first collapsed. and communism “Born as an economic slump ended, marketsboomed, ended, slump “Born as aneconomic 25 ©2015 The Learning Café

97 1998 1977–

security. structureddrawn theirlives,for safety and to their families won and no one lost. Raised by parents who nurtured and by parentsRaised who nurtured lost. won andnoone Brought upduring the“empowerment years” whereeveryone defined by tastes and times Accomplishment Accomplishment high expectations peer-oriented confident Hard working,

& achievement oriented & achievement tech-savvy Diverse &inclusive Diverse Most educated chauffeured cocooned, Coddled, Issue-oriented 26 ©2015 The Learning Café M’s X Gen Boomer Silent generations ataglance Technology /internet Dangerous world Child centrictime Corporate layoffs Challenger disaster Single parent home Social unrest New frontiers Soaring birthrates World War II Social Security Post Depression Events Technology natives Informal Confident Entrepreneurial Skeptical Independent Individuality Competitive Change /improvement Common Good Disciplined Defer gratification risBehaviors Traits Accomplishment Collaborative High expectations Priority onfamily Survivors Self-reliant Driven &sandwiched badge ofhonor Hard work, Build relationships Willing to reinvent Traditional work ethic Loyal & dedicated 27

boss

of Silent

appreciation a

difference

stimulation, learn, Discuss:

challenge

grow

Area you Making variety Challenge, Boredom, Bad Lack Enjoyable Appreciation Micromanagement

boss

of omrGen Boomer

appreciation a

difference

environment

no stimulation,

challenge de good boss ‐

motivators Making Work Career variety Lack Micromanagement Bad No Challenge,

work ?

boss

of ‐ life

growth,

appreciation a ‐

life difference balance

stimulation,

balance

learning

Career variety Enjoyable Boredom, Pay Challenge, Bad Lack Inability

Millennial boss

growth, appreciation

environment

stimulation, learn,

challenge

learning

grow

what

their respect my what

she experience

work

P&Q’s

my she

means

contribution

says

person

and &

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a options challenging

relationship

meeting

first

to in

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flexibility

their person

dialogue work

network

meetings flexibility

the

w/technology

/ work

relaxed

bottom networking

life w/candor

that &

options balance

line

matter

structure

exposure

stretches, teamwork collaboration

networking

w/technology informal

and senior

challenges fun

social

leaders

media

skills 33 ©2015 The Learning Café Our research shows… motivators How motivating areyou? Pay Work-Life balance Enjoyable environment Autonomy Career growth, learning Appreciation Making adifference Challenge, stimulation, variety 34 ©2015 The Learning Café       mind, they wouldn’t be surprised. mind, they wouldn’t be forimprovement.If theycould readstrengths my andopportunities I openly communicate to each oftheir individual team members my their careerAs aresult aspirations. Iknowtheir career goals. to talkfreely I encourageteam members andopenlyto meabout often. we acknowledge Our team’sprogressclear; focusongoals iscrystal I delegateto challenge tasks team flexibility, Iconsideroptionsandusually findasolution. I amflexibleabout work schedules. When a team member needs accomplishments. team individual or days, I’ve acknowledged, In thelast30 recognized or celebrated self-assessment members and enrichtheirjobs. members 35 ©2015 The Learning Café 3. clarifies 2. customizes 1. creates

a “Good”Boss

away. communication pattern that either draws people in, or pushes them Makes messages meaningful. Small, dailyactionsadd Makesup tomeaningful. a messages larger

for the long term. sharing the lessons ofsharing thelessons aretoemployees vital experience engaging Candid discussions about career aspirations, reputation, and

atmosphere is a reflection ofatmosphereis areflectiontone andpriorities. management Creates a work positive, empowering, flexible environment. Team good Climate Career boss Communication 36 36 ©2015 The Learning Café conversations thatcount coaching counts clarifies empower energize & creates customizes messages thatmatter Conversation isthetoolexploreideas and that helps people Climate Career Communication assumptions. The goalassumptions. of conversation isto deepen understanding, not to debate opinions. understanding, conversation 37 37 ©2015 The Learning Café 1. creates Think about: • • • • energizes andempowers Celebrate successes ofFind a sense humor Keep & commitments appointments Walk around,greet say employeeshello, Climate

What efficient and brings out the best in others? and brings outthebest efficient • • •

Be open to flexible work schedules Be opento flexible Be opento newideas and innovation Increase events camaraderie-building can I do to set a work climate that is relaxed,that is climatea work can Idotoset 38 ©2015 The Learning Café

conversation energize create

&empowerClimate starters

   

commitments outside ofcommitments work? of your job? Less favored? Your colleagues? your workwith interests and for your contributions andefforts? for you?are What thefavoriteparts are you seeking from your manager? How well are you able to balance can we bestrecognizeHow you What makes a great day at work kind ofWhat working relationship 39

2. customize away? draw employees in or pushthem in draw employees Ask yourself: • • • • messages thatmatter

At leastoncea month “ask” Tell employees“you count” Express appreciation Connect inperson

conversation      customize messages thatmatter

colleagues? What support can Iprovide? colleagues? What support How arerelationshipswith your you doingatbuilding to provide mewithonaregularbasis? ofWhat kind do you want feedbackor information and your learning? How best?do your learn hinders What helpsand Do you have apreference? How doyou useto communicate? technology How do you prefer toreceive information? Communication starters 41

coaching counts Career • • • • Offer career development opportunities Careerplan development Career conversations Clear expectations

Discuss: coaching, learning and development. How do and development. coaching,learning

• • • •

98% of Millennials place high value98% ofplace on Millennials Discuss reputation in place Help employeesbuild skills feedback giving Keep(or start!) Encourage informalmentoring youup? measure 42 ©2015 The Learning Café conversation

    

coaching counts clarify

to you? to goals orleverage your strengths? developing here?does career What growth mean involved with? Less involved with? you? career?can Isupport How What do youWhat need tolearn next toyour meet much feedbackHow doyour require? Desire? What skillsand capabilities are you interested in kinds ofWhat work wouldyou likebe moreto What actionsare you taking to manageyour Career starters 43 ©2015 The Learning Café what you know.”what you welcome; teach us “Your experience is recruit be bored.” won’t structure; you challenge and “There’s alotof and highly skilled here.” “Yoube entrepreneurial can on theteam.” contribution; we want you “We unique needyour 44 ©2015 The Learning Café unwritten rules. Buddy, social network,the and themission. Share thepride,history onboard measures. expectations & portfolio, Describe the fit; theskills credibility. senior build leaders, introductions to Your experience fits, 45 ©2015 The Learning Café feedback. Answer Why? Expect alot.Give alotof retirement, mentoring others. Transitions, phased coach reputation. development. Discuss swaps,changes, rotations, job Build skillsportfolio: updates. lateral moves,skills Fight skillobsolescence; 46 ©2015 The Learning Café climate. work. Create a collegial Challenge, personalize the engage &retain learn. mentoring roles,teach & Appreciate knowledge; create balance. skills. Work life & growthat match New challenges managing. Resist micro- flexible work. Flexible hours, 47 ©2015 The Learning Café thank you! valuable thanthose which divideus. things thatweThe share learning asset is other The future belongs to [email protected] those who can learn, those who The Learning Café Diane Thielfoldt and our greatestand our 843.471.2374 thanks you. people. in ourworld are farmore 48