March 15 – 17, 2010 Walt Disney World Resort, Florida National Mental

Health and Addictions New This Year! Conference and Expo The Virtual Conference Experience Need additional CEs and CMEs? Can’t make it to every session? Final Program Want to share the conference with colleagues? Stop by the HelpDesk to buy synchronized audio proceedings!

Celebrate Engage Connect

collaborate rejuvenate

Conference handouts at www.TheNationalCouncil.org/Conference Free access when you LOG IN TO YOUR CONFERENCE REGISTRATION www.TheNationalCouncil.org/Conference · 202.684.7457 1 Great conference but we simply couldn’t go to What I learned at this session has so many practical applications, wish all the sessions we wanted to. there was a better way I could capture it all.

I wish my CFO had been at this one!

ii www.TheNationalCouncil.org/Conference · 202.684.7457 My case managers need to listen to this! And they could earn CEs, too.

New This Year! Take Home the Virtual Conference Experience With more than 100 sessions in a power-packed curriculum, it’s hard to decide which sessions to attend and which ones to give up! Good news, you no longer have to make those tough choices. Attend select sessions live, and get the rest in a virtual package you can enjoy back home.

Audio recordings (synchronized to Powerpoint) of the best sessions from every track are available on CD-ROM or for online download after the conference. Synchronized audio recordings recreate the experience of being at the live session — capturing the speaker presentation as well as discussions and Q&A.

Order your proceedings today so you can take home great ideas to refer back to and share with staff and board members. Plus, staff can earn CE and CMEs just by listening to session proceedings and taking a quick online test.

Stop by the Digital Conference Providers table at the HelpDesk for a demo and to order.

Save With Special Onsite Prices Onsite Post-conference Full access online downloads: $149 $199 Full access CD-ROM: $225 $250 Individual session online downloads: $25 $35 Individual session MP3 downloads: $15 onsite $25

To order after the conference, go to www.TheNationalCouncil.org/Conference

1 Contents

Welcome/About Us 4 Planning Your Conference 5 Experience Convention Center Map 7 Full Conference Schedule 8 Full Session Listing 10 Continuing Education 14 Highlights and Hot Spots 16 Recovery and Empowerment Welcome Reception Fabulous Forty Gala at Epcot Awards of Excellence Honorees Celebrity Meet & Greets, Howard Dean and Malcolm Gladwell Book Signings International Film Festival Second Annual Wii Bowling Classic Fun Runs Expo Hall: Action Central Dance the Night Away Reception Pictures with Mickey and Minnie Pretty Powerful Women Exceptional Massages Miniature Food Jewelry Demo Chef’s Demo Technology Learning Center Social Media Lab YouTube, You Choose Get On Camera and In the News

2 www.TheNationalCouncil.org/Conference · 202.684.7457 Contents

Sunday, March 14 22 Tuesday, March 16 44 Symposium for CEOs and Boards Tuesday at a Glance Marketing and Innovation Institute Morning General Session: Malcolm Gladwell Morning Workshops One-Day Universities Lunch ‘n’ Learns International Film Festival 24 Afternoon General Session: Geoffrey Canada Thought Leader Sessions: Robert Kolodner, Adam Rachel Permuth-Levine, Michael Burchell, Boy Interrupted Thomas McLellan Elling Afternoon Workshops HBO Addiction Series The Bridge Wednesday, March 17 58 The Horse Boy Wednesday at a Glance Animated Minds Morning General Session: Lee Cockerell Learning Communities Summit One-on-Ones: Consultations 26 Mental Health First Aid Instructor Summit with the Experts Thought Leader Sessions: Victoria Maxwell, Hendrie Weisinger, Westley Clark Monday, March 15 28 Morning Workshops Afternoon General Session: Kathryn Power Monday at a Glance Morning General Sessions: Linda Rosenberg, Howard Dean Speaker Index 66 Morning Workshops Morning Poster Sessions Expo Spotlight 68 Lunch ‘n’ Learns Action Central Afternoon General Session: Pamela Hyde Exhibitors Thought Leader Sessions: Michael Greenberg, Expo Hall Map Michael Gillette, Pamela Bilbrey Afternoon Workshops Expo Specials — Giveaways, Food, and Fun Afternoon Poster Sessions Product Showcases Dance the Night Away Reception Exhibitor Profiles

Your Notes 101 Thank You Supporters 104

www.TheNationalCouncil.org/Conference · 202.684.7457 3 Welcome to the National Council’s 40th Annual Conference Dear Colleague:

For leaders and learners passionate about improving behavioral health, the National Council’s Annual Conference is the most powerful event of the year. This uniquely energizing conference draws approximately 2,000 participants from around the country and the world.

In celebration of our 40th Annual Conference — and in the midst of economic difficulties and social uncertainties — we are offering unparalleled opportunities to reignite your energy by learning and teaching among talented and optimistic colleagues who share your vision and passion. You learn how your organization can step up the pace in implementing real-world solutions that improve consumer outcomes, population health, and costs.

We have come a long way since our community came together in 1970 for the 1st Annual Conference. In this, our 40th year, we take some time to reflect on the road we’ve traveled and to celebrate our successes. And then, we’ll turn our eyes to the future and dare to aim far higher. We are by no means done.

I encourage you to take full advantage of your conference time — books, movies, workshops, and institutes offer ideas that are infectious and results that are exciting and inspiring. We’re thrilled with our keynote speakers and thought leaders and we have a great deal to learn from each of them. But the real “stars” of the event are people like you — participants who bring and generously share their experiences, successes, failures, enthusiasm, and hope with the rest of us. I am confident that you’ll leave with a wealth of new ideas and connections.

Enjoy the conference and enjoy the magic of Disney! And then tell me how we did — email me at [email protected] with your feedback and your suggestions for the 41st National Council Conference, San Diego, CA, May 2–4, 2011.

Best Regards, Linda Rosenberg, MSW President and CEO National Council for Community Behavioral Healthcare

National Council please, not NCCBH! Don’t you think there are enough acronyms member organizations, we serve our nation’s The National Council advocates for policies in our world? Remember, we are just most vulnerable citizens — more than 6 that strengthen the safety net, ensuring that The National Council, not NCCBH. million adults and children with mental all in need have access to comprehensive The National Council for Community illnesses and addiction disorders. We are healthcare services. And we offer state- Behavioral Healthcare is the unifying committed to providing comprehensive, of-the-science education and practice voice of America’s behavioral health quality care that promotes recovery and improvement resources so that services are organizations. Together with our 1,700 inclusion in all aspects of community life. efficient and effective.

4 www.TheNationalCouncil.org/Conference · 202.684.7457 Planning Your Questions? Stop by the Conference HelpDesk at the Convention Center Conference Experience South Registration. Tips and Reminders With a robust curriculum and more than 100 sessions spread across 17 tracks to choose from, the 40th National Council Conference gives you the tools you need to do your job better and improve the lives of the people you serve.

· Make the most of your time by planning at least a day ahead · Network with other attendees at every opportunity — join us for — this Final Program is your comprehensive guide, featuring breakfast and lunch in the Expo Hall and at our Monday evening detailed schedules and session descriptions. The schedule Dance the Night Away reception. overview is on page 8. · Be sure to visit the Expo Hall Monday and Tuesday — stop by · The conference offers Continuing Education and Continuing during breaks and meet with vendors. Medical Education credits through various professional · Take time for yourself — go on a morning fun run, stop by the associations. To receive credits for approved sessions, you must Expo Hall for a makeover or massage, and consult with experts complete an online evaluation form indicating the sessions that on topics from CEO compensation to website design. you attended. You may complete this evaluation during the conference (come to the Conference HelpDesk) and up to 60 days · Make time to catch a feature or two at the International after the conference at www.TheNationalCouncil.org/Conference. Film Festival at the Expo Hall Movie Theater — you’ll enjoy meeting the cast and crew of award-winning films from · Use the conference tracks as a guide to pick sessions you want around the world. to attend. You may attend any session in any track and move between tracks as often as you like. For an overview of all tracks · Don’t miss the fun and parties — Wii bowling, pictures with and sessions go to page 10. Mickey and Minnie, Dance the Night Away, Fabulous Forty Gala, the Disney Chef Demo, and much more! · Sessions across different tracks run concurrently. Start with the “Day at a Glance” charts to determine which sessions you want · Experience the future — visit the Bookstore, Technology Learning to attend at various times. Center, Social Media Lab, YouTube station, and other hi-tech attractions, all in the Expo Hall. · Coming with a team? Spread out and cover as many different sessions as you can so you can share what you learn. · Seats at all sessions fill up fast, so arrive early. · Presentation handouts for all sessions are available by logging into your conference registration at www.TheNationalCouncil.org/Conference. · Audio proceedings (synchronized to Powerpoints and including Q&A/discussions) of most conference sessions are available at the HelpDesk.

Where are the Handouts? No paper, no gizmos… IT’S ALL ONLINE PDFs of Powerpoints and other handouts provided by conference speakers are available for free download by all conference attendees at www.TheNationalCouncil.org/Conference. You must enter your conference registration password to access the handouts. For the complete virtual conference experience, buy AUDIO PROCEEDINGS (synchronized to Powerpoints) that include live presentations and Q&A, to take back to your colleagues. Stop by the HelpDesk to learn more.

www.TheNationalCouncil.org/Conference · 202.684.7457 5 Planning Your Conference Experience (cont.) Admission to Sessions Meals and Coffee Breaks Included in your conference registration Your conference registration includes continental breakfast, two coffee breaks, and boxed lunch on Monday and Tuesday. Food · Breakfast, Lunch, and Coffee and coffee are served in the Expo Hall. On Wednesday, continental · General Sessions breakfast and one coffee break are provided. · Thought Leader Sessions · Workshops Special Requirements · Lunch ‘n’ Learns Should anyone have special requirements while attending our event · Poster Presentations we encourage you to visit the Conference HelpDesk for assistance. · One-on-one Consultations (by appointment only) If you require special hotel accommodations, please advise the hotel directly. · Wednesday afternoon GAINS conference educational sessions · Expo Hall and Product Showcases · Dance the Night Away Reception Feedback The National Council wants the conference to be an experience · International Film Festival you truly benefit from and thoroughly enjoy. We encourage your · Technology Learning Center feedback and suggestions. Email our Executive Vice President, · Social Media Lab Jeannie Campbell, at [email protected] or call us at 202.684.7457. · Book Signings · Second Annual Wii Bowling Classic For a special fee Don’t Forget Your Evaluations We want to hear from you so we can do better! Please take a · Preconference One-Day Universities few minutes to complete your evaluations even if you are not · The Symposium for CEOs and Boards looking for CE credits. To complete evaluations onsite, stop by · Marketing and Innovation Institute the Conference HelpDesk or go to www.TheNationalCouncil.org/ Conference. · Mental Health First Aid Training · Middle Management Academy · Fabulous Forty Gala · Celebrity Meet & Greets, Howard Dean and Malcolm Gladwell All other events and sessions are by special invitation only.

Lakeside Behavioral Health Welcomes You to Orlando Explore Orlando. Visit the special Welcome Booth in the Expo Hall and ask the locals about the best dining and entertainment options and tips on navigating Walt Disney World attractions. Many thanks to local National Council member Lakeside Behavioral Health — and President and CEO, Jerry Kassab — for hosting and staffing the Welcome Booth. www.lakesidecares.org.

6 www.TheNationalCouncil.org/Conference · 202.684.7457 Convention Center Map

www.TheNationalCouncil.org/Conference · 202.684.7457 7 National Council for Community Behavioral Healthcare Full Conference Schedule HelpDesk — Registration/Check-In/ Sunday, March 14 Tickets/CE & Evaluations 8:00 am – 9:00 am Continental Breakfast Located at Convention Center South Registration 9:00 am – 1:00 pm Morning One-day Universities Saturday, March 13 4:00 pm – 7:00 pm 9:00 am – 5:00 pm Full-Day One-Day Universities Sunday, March 14 8:00 am – 7:00 pm 9:00 am – 5:00 pm The Symposium for CEOs and Boards Monday, March 15 7:00 am – 7:15 pm 2:00 pm – 6:00 pm Afternoon One-day Universities Tuesday, March 16 7:00 am – 6:15 pm Wednesday, March 17 7:00 am – 1:15 pm Monday, March 15 6:00 am – 7:00 am Fun Run Preconference Programs 7:30 am – 7:30 pm Expo Hall Open Mental Health First Aid Instructor Training 7:30 am – 7:30 pm Bookstore Open March 10-14 7:30 am – 9:00 am International Film Festival, The Bridge Middle Management Academy 7:30 am – 8:30 am Continental Breakfast in the Expo Hall March 11-14 8:00 am – 7:00 pm Wii Bowling Free Play Marketing and Innovation Institute March 13-14 8:00 am – 7:30 pm Social Media Lab 8:30 am – 9:30 am General Session, Linda Rosenberg 9:30 am – 10:30 am General Session, Howard Dean 10:30 am – 11:30 am Celebrity Meet & Greet, Howard Dean 11:30 am – 12:00 pm Book Signing, Howard Dean 10:30 am – 11:00 am Coffee Break in the Expo Hall 10:30 am – 12:00 pm International Film Festival, HBO Addiction Series 11:00 am – 12:30 pm Workshops (A) and A Poster Sessions 11:00 am – 12:30 pm Product Showcase, Anasazi Software 12:30 pm – 1:00 pm Book Signing, Steve Luxenberg 12:30 pm – 1:30 pm Lunch in the Expo Hall 12:45 pm – 1:30 pm Lunch ‘n’ Learns 1:30 pm – 2:30 pm General Session, Pamela Hyde 2:00 pm – 3:45 pm International Film Festival, Adam 2:30 pm – 2:45 pm Break 2:45 pm – 3:45 pm Thought Leader Sessions: Michael Greenberg, Michael Gillette, Pamela Bilbrey 3:45 pm – 4:15 pm Book Signing, Michael Greenberg 3:45 pm – 4:00 pm Coffee Break in the Expo Hall 4:00 pm – 5:30 pm Workshops (B) and B Poster Sessions Conference HelpDesk is located at the 4:00 pm – 5:30 pm International Film Festival, Boy Interrupted Convention Center South Registration — 4:00 pm – 5:30 pm Product Showcase, Core Solutions it’s command central for registration/check-in, 4:30 pm – 5:00 pm Book Signing, Pamela Bilbrey special event tickets, evaluations, audio 5:30 pm Dance the Night Away Reception proceedings, and all your questions. 7:30 pm – 9:30 pm International Film Festival, Elling

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Tuesday, March 16 Wednesday, March 17 6:00 am – 7:00 am Fun Run 6:00 am – 7:00 am Fun Run 7:30 am – 5:00 pm Expo Hall Open 7:00 am – 11:15 am Bookstore Open 7:30 am – 5:00 pm Bookstore Open 7:30 am – 8:30 am Continental Breakfast 7:30 am – 8:30 am Continental Breakfast in the Expo Hall 8:30 am – 9:30 am General Session, Lee Cockerell 7:30 am – 9:00 am International Film Festival, The Horse Boy 9:00 am – 4:00 pm National Council Learning Community 8:00 am – 7:00 pm Wii Bowling Tournament 9:30 am – 9:45 am Break 8:00 am – 7:00 pm Social Media Lab 9:45 am – 10:45 am Thought Leader Sessions: Victoria Maxwell, 8:30 am – 9:30 am General Session, Malcolm Gladwell Hendrie Weisinger, Westley Clark 9:30 am – 10:30 am Celebrity Meet & Greet, Malcolm Gladwell 10:00 am – 4:00 pm Mental Health First Aid Instructor Summit 10:30 am – 11:00 am Book Signing, Malcolm Gladwell 10:45 am – 11:00 am Break 9:30 am – 9:45 am International Film Festival, Animated Minds 11:00 am – 12:30 pm Workshops (E) 9:30 am – 10:00 am Coffee Break in the Expo Hall 11:00 am – 11:30 am Book Signing, Hendrie Weisinger 10:00 am – 11:00 am Miniature Food Jewelry Demo 1:00 pm – 2:30 pm General Session, Kathryn Power 10:00 am – 11:30 am Workshops (C) 1:00 pm – 5:00 pm CMHS National GAINS Center Conference 11:30 am – 12:00 pm Book Signing, Tim Page 10:00 am – 11:30 am Product Showcase, Essential Learning 11:30 am – 12:30 pm Lunch in the Expo Hall 11:45 am – 12:30 pm Lunch ‘n’ Learns 12:30 pm – 2:00 pm International Film Festival, HBO Addiction Series 12:45 pm – 2:15 pm General Session, Geoffrey Canada 2:15 pm – 2:45 pm Coffee Break in the Expo Hall 2:15 pm – 3:15 pm International Film Festival, The Bridge Product Showcases 2:15 pm – 5:15 pm Enhancing Revenue from Commercial in the Expo Hall Managed Care Insurance Markets, David Lloyd Details on page 75. 2:30 pm – 3:00 pm Book Signing, Rupert Isaacson See groundbreaking new products and services from behavioral healthcare's 2:45 pm – 3:45 pm Thought Leader Sessions: Robert Kolodner, leading vendors in action. Don't miss the Rachel Permuth-Levine, Michael Burchell, free Product Showcases in the Expo Hall Thomas McLellan featuring exclusive demos by Anasazi 2:45 pm – 3:45 pm Product Showcase, Genoa Healthcare Software, Core Solutions, Essential 3:30 pm – 4:00 pm Book Signing, Geoffrey Canada Learning, and Genoa Healthcare. Stop by for special deals and enjoy 3:30 pm – 4:00 pm International Film Festival, Animated Minds warm hospitality. 3:45 pm – 4:00 pm Break 4:00 pm – 5:30 pm International Film Festival, The Horse Boy 4:00 pm – 5:30 pm Workshops (D) 5:30 pm – 10:00 pm Fabulous Forty Gala at Epcot 7:30 pm – 10:00 pm International Film Festival, Adam

www.TheNationalCouncil.org/Conference · 202.684.7457 9 National Council for Community Behavioral Healthcare Full Session Listing You may attend any session in any track and move between tracks as often as you like. To learn more about a session — description, time, location, and speakers — refer to pages 28 – 65 (session descriptions on these pages are organized by day and time).

KEY Tracks and Sessions MGS/TGS/WGS: Mon/Tue/Wed General Sessions TLM/TLT/TLW: Mon/Tue/Wed Thought Leader Sessions Addictions and Co-Occurring A: Mon Morning Workshops Disorders B: Mon Afternoon Workshops A4 Evidence-Based Treatments for Adolescent Substance Abuse: C: Tue Morning Workshops What Can My Organization Expect? D: Tue Afternoon Workshops A Poster 1 Cohesive Partnerships Reforming Substance Abuse Treatment for Offenders E: Wed Morning Workshops B1 Addictions in a Chronic Care Paradigm A Poster: Mon Morning Poster Sessions B Poster 5 Prescription Drug Abuse: The Silent Epidemic B Poster: Mon Afternoon Poster Sessions C8 Changing the World in Florida: Building Successful M Lunch: Mon Lunch ‘n’ Learns State-Provider Partnerships, Part 1 T Lunch: Tue Lunch ‘n’ Learns D10 Changing the World in Florida: Building Successful State-Provider Partnerships, Part 2 FD/HD/MII/SCB: Sun Preconference Programs E11 Medication Assisted Treatment for Substance Use Disorders in Community Mental Health Settings To find a session by speaker, go to the Speaker Index M Lunch 7 Treating Women with Co-occurring Disorders Through on page 66 Gender-Specific Treatment Pick from any track but note that sessions you want to attend TLT4 What’s Wrong With Addiction Treatment: Where Leadership is Needed, Thomas McLellan may be scheduled concurrently. To take home audio proceedings of sessions, stop by the HelpDesk. TLW3 The Future of Addictions Treatment, Westley Clark Board Governance SCB The Symposium for CEOs and Boards A3 BHAM – Does Your Organization Have a Big Hairy Audacious Mission? B4 Board Boot Camp – Essentials for Board Members C14 When the Emperor Wears No Clothes – How Does a Board Address CEO Accountability? E1 Accountability 101: Aligning Organizational Goals and Executive Performance M Lunch 1 Board Networking Lunch

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Children and Youth Thank You to Our Track A5 Fulfilling the Promise of School-Based Mental Health B8 Evidence-Based Prevention: The Chairs Nurse-Family Partnership Program A heartfelt thank you to this year’s track chairs for their help D4 EBPower: Evidence-Based Practices Can Improve Real-World in planning and coordinating curriculum. Your leadership Care for Real Kids and willingness to contribute to our successful conference is E6 Thirty Years in the Making: Are We There Yet? Implementation deeply appreciated. of Child/Family Evidence-Based Practices · Technology Learning Center TGS2 One Child at a Time: Harlem Children’s Zone, Geoffrey Canada Denny Morrison, PhD, CEO, Centerstone Research Institute · Healthcare Reform and the New Marketplace Clinical Services Dale Jarvis, CPA, Principal, MCPP Healthcare Consulting A Poster 6 The Declarations Life Coaching Model · Health Integration and Wellness B3 Better Service Planning Leads to Better Quality Kathy Reynolds, Vice President and Laura Galbreath, B9 Focus on Employment: Coping With Cognitive Impairments Director – Health Integration and Wellness Promotion, B11 Psychiatrists and Productivity: Finding the Balance National Council for Community Behavioral Healthcare B Poster 6 Risk in the Real World: Identification of and Intervention · Public Policy Influence for High Clinical Risk Mohini Venkatesh, Director, Federal and State Policy, C1 Benefits of an On-Site Pharmacy National Council for Community Behavioral Healthcare C10 Relationships as the Key to Recovery – Back To Basics If you’re interested in helping us plan our 2011 conference C17 Implementing Clinical Improvement: A Psychiatric Story in San Diego, please contact Jeannie Campbell at D14 Supported Employment: Helping People Achieve Recovery [email protected]. and Economic Independence E2 Assessments: the Golden Thread between Medical Necessity and Person-Centered Services E5 Hiding Behind HIPAA E14 Technology Creates a New Approach to Psychiatric Emergency Healthcare Reform and the Services in Rural Settings M Lunch 6 Mentally Ill and Homeless: Strategies that Work New Marketplace A7 How Will the Mental Health Parity and Addiction Equity Act of 2008 Change Your Life? Finance A14 What is an FQBHC and Why Should A12 Social Entrepreneurship: Examples of Real Success I Care? A Poster 3 Conducting a Behavioral Health Compliance B2 All Healthcare is Local: How States are Thinking About Risk Assessment Healthcare Reform B13 Top-Line Growth: Swift Organizational and Business Responses C18 Looking into the Future – How Will Behavioral Healthcare to Sweeping Macro-Economic Forces be Managed (or Not)? C11 A Case Study of Organizational Change: Save $200,000 E8 How Are We Going to Get Paid Tomorrow? Emerging Models and Improve Care for Health and Behavioral Healthcare D11 Performance-Based Contracting: Will It Save or Sink You? FD4 Healthcare Reform and the Behavioral Health Safety Net M Lunch 4 Recovery in a Medicaid Environment: Managing MGS2 A Prescription for Real Healthcare Reform, Howard Dean Philosophical Conflict T Lunch 2 Business Sense (Cents?) for Clinical Folks Turned Administrators MII Marketing and Innovation Institute

www.TheNationalCouncil.org/Conference · 202.684.7457 11 National Council for Community Behavioral Healthcare

Full Session Listing (cont.) Health Information In My Own Words — Personal Technology Stories of Recovery A9 Meaningful Use Overview: Capture and Maximize A2 Annie’s Ghosts: A Journey into a Family Secret Incentive Dollars C7 Parallel Play: Growing Up with Undiagnosed Asperger’s B7 Implementing a Behavioral Health Information Exchange C12 The Horse Boy: A Father’s Quest to Heal His Son C13 Electronic Health Records and E-Prescribing: What You TLM1 Hurry Down Sunshine: A Father’s Story of Love and Madness, Need to Know Before, During and After Implementation Michael Greenberg D5 Behavioral Health Software and Certification TLW1 Crazy for Life – Escapades of a Bipolar Princess, E10 Electronic Health Records Implementation: Measurement, Victoria Maxwell Meaningful Use and Clinical Quality M Lunch 2 Meaningful Use and Management International: It’s a Small T Lunch 4 Key Elements for Successful Electronic Health Records Implementation World TLT1 What the Future Holds for Health IT, Robert Kolodner A6 Healthcare Reform Around the Globe: Lessons Learned B Poster 7 Releasing Time to Care: The Productive Mental Health Integration and Health Initiative C9 International Approaches to Suicide Prevention Wellness D8 Approaches to Peer Support A13 The Person Centered Healthcare Home: Implementation Strategies B6 Disease Management for Persons with Mental Illness Leadership and Management B10 Leading Change: Moving from Ideas to Inventions B12 Recovery Without Health Isn’t Recovery at All to Innovation B Poster 4 Integrating Medical and Behavioral Healthcare: C16 Closing the Gap: Making the Business Case for Ending A Public-Private Partnership Health Disparities C5 Frontline Tobacco Addiction Cessation Training for Providers D2 Creating and Sustaining a High-Performing Executive Team and Peers – Everything You Need to Know D15 Tools You Can Use to Address Health Disparities D12 Psychological Masquerade: How Medical Conditions Often Present with Psychiatric Symptoms E9 Be a Change Hero Using Project Management Techniques E13 Substance Abuse and Integration T Lunch 1 Building a Better Workforce Through Performance Management M Lunch 5 Starting Small, Growing Bigger – Development of the Award Winning Metabolic and Weight Management Clinic TGS1 Outliers: The Story of Success, Malcolm Gladwell FD1 Implementing the Patient-Centered Healthcare Home: TLM2 Hard Choices in Hard Times – An Ethical Approach to Concept to Reality the Allocation of Scarce Resources, Michael Gillette HD2 Team Solutions: A Hands-On Approach to Recovery, TLM3 Ordinary Greatness: It’s Where You Least Expect It... Physical Health, and Wellness Everywhere, Pamela Bilbrey TLT3 Great Place to Work, Michael Burchell WGS1 The Magic of Disney’s Leadership, Lee Cockerell FD3 Managing the Media, Shaping Your Message

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Personal and Professional New This Year! Development Poster Sessions in the Expo Hall — Intense A Poster 5 Innovative Workforce Development Partnerships Learning, at Your Own Pace B5 Developing the Case Management Workforce: Retention, A unique opportunity for to share and learn. Posters showcase Excellence, Recovery key areas of operation such as compliance, risk management, C3 Defining and Maintaining Productivity Standards and workforce development, and shed new light on housing, healthcare integration, recovery, rural mental health, and more. C4 Emotional Intelligence at Work Stop by the Expo Hall to browse and chat with presenters TLT2 Stress Matters: 10-Minute Tools for Managing Stress, Rachel one-on-one and leave with an action plan. Poster sessions take Permuth-Levine place in the Expo Hall and run concurrent to workshops. TLW2 The Power of Positive Criticism, Hendrie Weisinger

Practice Improvement and MGS1 Good Idea or Bad Idea? Linda Rosenberg MGS3 A View from the Top, Pamela Hyde Outcomes Measurement WGS2 Where Do We Go From Here? Kathryn Power A11 Practice Improvement the NIATx Way A Poster 2 Community and Law Enforcement Collaboration: Crisis Intervention Teams Recovery and Peers in A Poster 4 Housing First – A Collaborative Approach to a Complex Community Issue Service Delivery B Poster 2 Four Ways to Change Behavioral Healthcare – Current A10 Practical Challenges for Psychiatrists – Implementing Knowledge Network Projects the Recovery Model B Poster 3 Improving Customer Service, Productivity, and Staff B Poster 1 Recovery and Resiliency in Rural Mental Health Settings Retention Through the Care Initiative Process M Lunch 3 Peer Specialists – Valued Partners C2 Best in Class: How Does Your Organization Measure Up? T Lunch 5 Reducing Stigma Through Peer-Led Community Education C6 Best Practices in Avoiding Medication Errors FD2 Roadmap for Transformation to a Recovery-Based Program D6 Establishing Medical Necessity D13 Quality and Compliance: Eliminating Silos to Reduce Risk Social Media T Lunch 3 An Introduction to the Knowledge Network: Getting A1 Social Media 101 Involved in Research B15 Innovation, Avatars, and Virtual Counseling HD1 David Lloyd’s Solutions to the Compliance Challenge C15 Social Media and Fundraising D3 Put Your Website to Work for You: Seven Measures You Public Policy Influence Can Implement Now A8 Minds on the Edge: Building Consensus for Change T Lunch 6 Social Media on a Shoestring Budget B16 Tell Us Your Story: How Have State Budget Cuts Impacted Services? Trauma-Informed Care D1 Influencing Policy: Preparing for the 2010 Elections B14 Working With Veterans and Their Families – Bringing Evidence- D9 Influencing Public Opinion in Tough Times: Mental Health Informed Approaches to Community Care First Aid USA D7 The Massachusetts Initiative to Implement Trauma-Informed D16 Transforming Mental Health Systems: A Judicial Perspective Treatment for Substance Use and Mental Health Disorders E7 Integrating Treatment and Supervision for Justice-Involved E4 Creating Cultures of Trauma-Informed Care Clients E3 Back in the Trenches: Turning Trauma Around E12 Opportunities to Expand Access to Permanent M Lunch 8 When War Comes Home: Transitioning to Life Supportive Housing in the Community T Lunch 7 Using Creative Media to Tell Your Story

www.TheNationalCouncil.org/Conference · 202.684.7457 13 National Council for Community Behavioral Healthcare Continuing Education The 40th National Council Conference offers Continuing Education credits through multiple professional associations. To receive credits, sign in when you attend an approved session and complete an online evaluation form for the session. You may complete this evaluation during the conference (come to the Conference HelpDesk) and up to 60 days after the conference at www.TheNationalCouncil.org/Conference. Applications for CE credit will not be processed if your evaluations are not complete within 60 days of the conference (May 17, 2010). Refer to the insert in your registration packet for additional details. CME Accreditation National CE · American Nurses Credentialing Center · American Psychological Association · The Association of Social Work Boards · Healthcare Compliance Certification Board This program has been approved for AMA · NAADAC, The Association of Addiction Professionals PRA Category 1 Credit™. · National Board of Certified Counselors This activity has been planned and implemented in accordance with the Essentials and Standards of the State-Specific CE Accreditation Council for Continuing · Alabama State Board of Social Work Examiners Medical Education (ACCME) through the joint sponsorship of the Warren Alpert · California Board of Behavioral Sciences Medical School of Brown University and · California Board of Registered Nursing the National Council for Community · California Association of Alcoholism and Drug Abuse Counselors Behavioral Healthcare. The Alpert Medical School is accredited by the ACCME to · California Association for Alcohol/Drug Educators Continuing Education Committee provide continuing medical education · DC Board of Nursing for physicians. · Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health The Alpert Medical School designates this Counseling educational activity for a maximum of 22 · Louisiana Addictive Disorder Regulatory Authority AMA PRA Category 1 Credits™. Physicians should only claim credit commensurate · Ohio Counselor, Social Worker and Marriage and Family Therapist Board with the extent of their participation · State of Illinois, Department of Professional Regulation, Division of Professional in the activity. Regulation Registered Social Worker The conference is supported in part by an · State of Illinois, Department of Professional Regulation, Division of Professional educational grant from Lilly USA. Regulation Marriage and Family Therapist · State of Illinois, Department of Professional Regulation, Division of Professional Regulation Professional Counselor/Clinical Counselor · Texas State Board of Social Workers Examiners · Texas State Board of Examiners of Marriage and Family Therapist · Texas State Board of Examiners of Professional Counselors

Take home the virtual conference experience — stop by the HelpDesk to order complete audio proceedings synchronized with Powerpoints. Order before you leave for the best discounts.

14 www.TheNationalCouncil.org/Conference · 202.684.7457 2010 Conference Program

American Psychological National Association of Association Alcohol and Drug Abuse Essential Learning is approved by the American Psychological Association to sponsor continuing education for psychologists. Counselors Essential Learning maintains responsibility for this program and NAADAC continuing education contact hours are available through its content (#1693). our cosponsor Essential Learning, a NAADAC Approved Education Provider (#0484). American Nurses National Board for Certified Credentialing Center Essential Learning, LLC, is approved as a provider of continuing Counselors, Inc. nursing education by the Arizona Nurses’ Association, which is Essential Learning is an NBCC Approved Continuing Education accredited as an approver of continuing education in nursing Provider (ACEPTM) and a co-sponsor of this event/program. by the American Nurses’ Credentialing Center’s Commission on Essential Learning may award NBCC approved clock hours for Accreditation. AzNA and ANCC Commission on Accreditation do events or programs that meet NBCC requirements. The ACEP not approve or endorse any commercial products displayed. maintains responsibility for the content of this event. (Provider #6110) Healthcare Compliance Continuing Education credit is provided in part through the National Council’s partnership with Essential Learning, an approved CE Certification Board provider. This program has been approved for 25.8 Compliance Certification Board (CCB) Continuing Education Units in compliance training and education and auditing and monitoring for compliance. Granting of prior approval in no way constitutes endorsement by CCB of the program content or the program sponsor. CCB program code # NCCBH-003. Association of Social Work Boards Essential Learning (provider #1103) is approved as a provider for continuing education by the Association of Social Work Boards (www.aswb.org). ASWB Approval Period: November 9, 2008 to November 9, 2011. Social workers will receive continuing education clock hours for participating in this course. Course target audience: Intermediate and advanced level social workers.

GRIEVANCE POLICY Should any registrant be dissatisfied with the quality of the continuing education program during the 40thN ational Council Conference, a request in writing must be submitted to National Council for Community Behavioral Healthcare within five days of the conclusion of the conference to receive a full refund of registration fees. Email request to [email protected] or fax to 202.684.7472.

www.TheNationalCouncil.org/Conference · 202.684.7457 15 National Council for Community Behavioral Healthcare Highlights and Hot Spots Recovery and Empowerment Welcome Reception Sunday, March 14, 5:00 – 6:00 pm Room: La Mesa Patio Do you have a lived experience with a mental illness and/or addiction? Join us for a special reception to network with peers among conference attendees and to learn about conference sessions of special interest to you.

Celebrating 40 Years of Progress Fabulous Forty Gala at Epcot® Tuesday, March 16, 5:30 – 9:30 pm Buses depart starting at 5:30 pm, check at the HelpDesk for schedule and locations. Admission for ticket holders only; pick up tickets purchased online at the Conference HelpDesk. Tickets $125, subject to availability — check at the HelpDesk. The National Council Conference is 40 this year! Join your colleagues as we celebrate our community and collective achievements with a magical evening at the World ShowPlace in © Disney Walt Disney World’s Epcot theme park. Enjoy an international- themed dinner and entertainment, preceding the presentation of the National Council 2010 Awards of Excellence. Then linger over dessert at a private veranda on the promenade overlooking Epcot’s legendary World Showcase Lagoon, as you await the evening’s grand finale — IllumiNations: Reflections of Earth. An incredible pyrotechnics and laser extravaganza, IllumiNations tells the story of our planet in three unforgettable acts — chaos, order, and meaning.

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INSPIRATION • INNOVATION • INFLUENCE 2010 Awards of Excellence Honorees 2010 Awards of Excellence Honoring those that have improved Each year, the National Council honors the best and brightest in mental health and the lives of individuals with mental illnesses and addiction disorders addictions services through its Awards of Excellence. Staff and board leadership, consumers and families, and community partners are recognized for programs that have a lasting impact on children, adults, and families with mental illnesses and addiction disorders. Congratulations to the National Council’s 2010 Awards of Excellence honorees being recognized at the Fabulous Forty Gala:

Excellence in Service Innovation Excellence in Grassroots Supported by a grant from Mental Advocacy (State) Health Weekly Association for Behavioral Healthcare, Burrell Behavioral Health, Springfield, MO Natick, MA The Journey Home Project Campaign for Addiction Prevention, Treatment and Recovery Excellence in Health Information Technology Excellence in Grassroots Supported by a grant from Qualifacts Advocacy (Local) Systems, Inc Colorado West Regional Mental Health Northern Arizona Regional Behavioral Center, Glenwood Springs, CO Health Authority, Flagstaff, AZ Grassroots advocacy program to retire debt NARBHAnet Telemedicine Network Up & Coming Leadership Excellence in Risk Management Rosa M. West, Vice President for Specialty Supported by a grant from the Mental Programs and New Initiatives, Meridian Health Risk Retention Group and Negley Behavioral Healthcare, Inc., Gainesville, FL Associates Institute for Community Living, VISIONARY LEADERSHIP New York, NY Mary Anderson, Board Member, Newaygo Assessment and intervention program for County Mental Health Services, White clinical risk in a multi-service behavioral Cloud, MI healthcare network Howard Bracco, PhD, CBHE, President & CEO, Seven Counties, Inc., Louisville, KY Excellence in Addictions David Guth, CEO, Centerstone of America, Treatment & Prevention Nashville, TN Hartford Dispensary, Manchester, CT Jay Reeve, President & CEO, Apalachee Continuum of recovery-based services in an Center, Tallahassee, FL opioid treatment program Richard Van Horn, President Emeritus, Mental Health America of Los Angeles, Los Excellence in Consumer and Angeles, CA Family Advocacy Excellence in Public Service Austin Travis County Integral Care (formerly Austin Travis MHMR), Austin, TX Pamela Greenberg, President and CEO, Association for Behavioral Health and Central Texas African American Family Wellness, Washington, DC Support Conference Carol McDaid, Principal, Capitol Decisions, Inc., Washington, DC

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Highlights and Hot Spots (cont.) Celebrity Meet & Greets Las Ventanas Lounge at the Coronado Springs Resort Admission for ticket holders only. Tickets $25 (HelpDesk and at the door), proceeds support advocacy efforts for mental health and addictions treatment services. Get face time with two great thinkers and leaders of our times — Howard Dean and Malcolm Gladwell. Rub elbows with these most distinguished speakers for a truly unforgettable time. Stop by to chat and have your picture taken with the celebrities. Note: See below for Book Signing schedule.

Monday, March 15, 10:30 – Tuesday, March 16, 9:30 – 11:30 am, Howard Dean 10:30 am, Malcolm Gladwell Come and meet the man… Stop by for a picture with… … who likes to speak his mind, even when … a new era thinker it’s unpopular … someone who helps us see the world a … is known for his controversial but true little bit differently statements … is one of Time magazine’s 100 Most … described as the outspoken outsider Influential People looking in on the Administration

Book Signings Room: Bookstore, Expo Hall Don’t miss our special BOOK SIGNINGS — buy the books ahead of time so you can be first in the author line!

Howard Dean signs Prescription for Real Tim Page signs Parallel Play: Growing up Healthcare Reform with Undiagnosed Asperger’s Monday, March 15, 11:30 am – 12:00 pm Tuesday, March 16, 11:30 am – 12:00 pm Steve Luxenberg signs Annie’s Ghosts: Rupert Isaacson signs The Horse Boy A Journey into a Family Secret Tuesday, March 16, 2:30 – 3:00 pm Monday, March 15, 12:30 – 1:00 pm Geoffrey Canada signs Whatever It Takes: Michael Greenberg signs Hurry Down Sunshine Geoffrey Canada’s Quest to Change Harlem Monday, March 15, 3:45 – 4:15 pm and America Tuesday, March 16, 3:30 – 4:00 pm Pamela Bilbrey signs Ordinary Greatness Monday, March 15, 4:30 – 5:00 pm Hendrie Weisinger signs The Genius of Instinct Wednesday, March 17, 11:00 – 11:30 am Malcolm Gladwell signs The Tipping Point: How Little Things Can Make a Big Difference & Outliers: The Story of Success Tuesday, March 16, 10:30 – 11:00 am

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New This Year International Film Festival Monday, March 15, Showtimes 7:30 am, 10:30 am, 2:00 pm, 4:00 pm, 7:30 pm Tuesday, March 16, Showtimes 7:30 am, 9:30 am, 12:30 pm, 2:15 pm, 4:00 pm, 7:30 pm Room: Expo Hall Movie Theater A contemporary “Movie Theater” in the Expo Hall screens a special selection of feature films and documentaries on mental health and addictions. Movie directors and behavioral health experts are available after the screenings for discussions with viewers. See page ?? for details. Fun Runs Thank you to Essential Learning for sponsoring a free candy stand at the Film Festival — Monday, March 15; Tuesday, March 16; and enjoy chocolates, caramel, gummi bears, and more… Wednesday, March 17 — 6:00 – 7:00 am Starting Line: Laguna Bar, lakeside Back by Popular Demand! lounge by the Main Lobby Start each day with an energizing run Second Annual on the scenic trail that loops around the glimmering Lago Dorado Lake at National Council Coronado Springs Resort. Whether you’re a lifelong marathon runner or just Wii Bowling Classic starting out, this run is for you. Take it at your pace and choose to run the loop as Monday, March 15, 8:00 am – 7:00 pm Free Play many times as you like. Paul Kirsch from Tuesday, March 16, 8:00 am – 7:00 pm Tournament the Echo Group is coordinating the Fun Beat the winning score of 280 rolled at the 2009 Classic, in an amazing game of virtual Runs. bowling. Stop by our Nintendo Wii stations — practice on Monday and win on Tuesday! Have fun and share the camaraderie with other attendees as you get ready to “Strike” for the grand prize… which is, you guessed it, a brand-new Wii! Wii Bowling Classic sponsored by the Mental Health Risk Retention Group and Negley Associates

Visit the National Council Bookstore in the Expo Hall to browse latest bestsellers as well as popular mental health and addictions titles like Veterans on the Road nnual Confe th A ren Home, Using Data to Drive Your Service Delivery Strategies by Scott Lloyd, Raising the Bar: 40 ce Moving Toward the Integration of Healthcare by Kathy Reynolds and Donna Sabourin, and Consumers in the Mental Health Workforce by Wilma Townsend. CECELEBRATEL EBRATE Monday, March 15 Tuesday, March 16 Wednesday,WALT DISNEY March WORLD, FLORIDA, 17 2010 7:30 am – 7:30 pm 7:30 am – 5:30 pm 7:30 am – 12:30 pm

N a e ti ar on hc al lt Co ea un al H cil f vior or Community Beha

Commemorative Conference T-shirt Limited edition t-shirts are on sale at the Bookstore for just $15. Proceeds go to the National Council’s Project Helping Hands. Buy your t-shirt today!

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Action Central: Explore the Expo Hall Excitement This year’s Expo Hall houses a range of vendors offering special deals on compliance, consulting services, EHRs, furniture, onsite pharmacies, publications, and staffing — and a range of other behavioral health industry needs — AND offers plenty of options for fun, entertainment, and relaxation. Don’t miss these special opportunities.

Dance the Night Away Reception Monday, March 15, 5:30 pm Get on the show floor for the time of your life! On Monday night, the Expo Hall hosts behavioral healthcare’s most talked about party. Come and enjoy the company of your colleagues after a jam-packed opening day as the fun continues well into the evening with the ultimate party experience, complete with DJ and dance instructors! Reception sponsored by Lavender & Wyatt Systems, Inc.

Pictures with Mickey and Wear What You Eat! Minnie Miniature Food Jewelry Demo You never know when Disney Tuesday, March 16, 10:00 – 11:00 am characters from the theme Learn how to make deliciously parks might stop by outside realistic food charms from the Expo Hall for a special polymer clay and transform picture with you! Just hang them into tasteful accessories. out in the vicinity and stay Jessica Partain, co-founder of tuned for the buzz. Inedible Jewelry, shows you how to create adorable cupcake charms you can take home. Pretty Powerful Women Plus, remember to buy The Polymer Clay Cookbook: Tiny Monday, March 15 and Tuesday, Food Jewelry to Whip March 16 — 12:00 – 5:00 pm Up and Wear, signed by Bobbi Brown Beauty co-author Jessica. consultants from Saks Fifth Avenue show you how you can look your absolute, confident best with just a few simple Chef’s Demo tweaks. Stop by for free make-up lessons or touch ups at the Monday, March 15, 12:30 – 1:30 pm demonstration area across from the Bookstore. and Tuesday, March 16, 11:30 am – 12:30 pm Visit the action station outside the Expo Hall to sample and learn how to make Exceptional Massages a Malted Milk Chocolate Shot, a dessert beverage known to significantly boost Monday, March 15 and Tuesday, party host popularity ratings. Take away March 16 — 12:00 – 4:00 pm a winning recipe you may not want to Krissy Moses and her team share even with your best friend! members from Gifted Touch Massage Therapy are stationed near the rear of the Expo Hall, between booths 629 and 633, to give you free professional massages that leave you feeling relaxed, refreshed, energized, and ready for more after a round of power-packed conference sessions.

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Technology Learning Center Join the National Council and our IT partners for educational sessions on the hottest topics in Health Information Technology today — certification, e-prescribing, interoperability, meaningful use standards and certification criteria for Medicaid and Medicare incentive programs, and more. More on page 66.

Social Media Lab Did you know that three out of four Americans use social media and that visiting social networking sites is the 4th most popular activity online, ahead of personal email? 32% of Americans get online using their mobile device. Fads like YouTube, Twitter, Facebook, LinkedIn, and more are not going away. Drop into our social media lab and discover new ways colleagues are connecting with donors, consumers, and the future workforce. Experts provide one-on-one lessons and give you an extraordinary hands-on experience. Featured presentations make the business case for the use of social media in behavioral health.

YouTube, You Choose Stop by the YouTube station between booth numbers 220 and 321 to view the top ten 5-minute videos in the National Council’s “Making a Difference” Video Contest. Videos tell stories of organizations and individuals that have changed the lives of adults, children, and families with mental illness and addictions. Pick your favorite — every vote counts and the winners will be announced at Wednesday’s general session. Grand Prize: One complimentary registration to the 2011 National Council Conference in San Diego, CA, May 2–4, 2011. Two Runner Up Prizes: 50% registration discount for the 2011 National Council Conference in San Diego, CA, May 2–4, 2011.

Get On Camera and In the News Stop by the special Press Video enclosure at booth number 239 and you may be chosen to offer your sound bytes on the conference and current industry events in a video interview broadcast on BehavioralHealthCentral.com — the premiere news, resource, and interactive online community for mental health and addiction treatment decision-makers.

www.TheNationalCouncil.org/Conference · 202.684.7457 21 National Council for Community Behavioral Healthcare Sunday, March 14 9:00 am to 5:00 pm Full-day Universities SCB: The Symposium for CEOs and Boards 9:00 am to 5:00 pm Room: Coronado M/N FD1: Implementing the Patient-Centered For four decades, the National Council Conference has provided unique opportunities for CEOs and board chairs to better connect. Healthcare Home: Concept to Reality This year’s all-new CEO-Board Symposium is our most ambitious to Room: Coronado A/B date — delving into the challenges facing organizational leaders and the key components necessary for successful governance, strategy, What does it take to turn the integrated primary care-behavioral and organization. Participating CEOs and board members gain health program you’ve developed into the patient-centered critical insights into organizational dynamics; why understanding healthcare home of the future? Participants learn implementation each other’s values, desires, and interests is so important; the keys to strategies, barriers, and opportunities, and examine a broad range building strong partnerships founded on a culture of trust; and how of timely issues: the roles of the primary care physician, nurse to jumpstart important initiatives. This all-day event is an essential practitioner, and nurse manager; collaborative models; consumer learning experience for every leadership team. preferences; data collection; and outcomes measurement. Designed for behavioral health organizations and FQHCs alike, this university Track: Board Governance covers services delivered in different settings. Tecker Consultants Paul Meyer, Track: Health Integration and Wellness Saturday, March 13, 9:00 am to 5:00 pm Gary Bess, PhD, Evaluator, Integrated Behavioral Health Project; Virna Little, PhD, VP for Psychosocial Services/ Community Affairs, Institute Sunday, March 14, 9:00 am to 1:00 pm for Family Health; Barbara Mauer, MSW, CMC, Managing Consultant, MII: Marketing and Innovation Institute MCPP Healthcare Consulting; Benjamin Miller, PsyD, Assistant Professor, Room: Monterrey University of Colorado Denver; Kathy Reynolds, Program Specialist for Integrated Health, National Council for Community Behavioral Healthcare The Marketing and Innovation Institute provides the tools you need to respond to a complex and changing marketplace. Join us for a senior executive boot camp on the best practices in strategic FD2: Roadmap for Transformation to a planning, marketing, costing, and more. Featuring Harvard Recovery-Based Program Business School-style case studies by leaders in the human Room: Coronado C service industry, this is THE executive development program for organizations that want to achieve breakthrough service Transitioning to the recovery model is a complex, multifaceted in a redefined post-recession marketplace. An information- process. This university encourages and guides transformation rich curriculum features new behavioral health market models, efforts of leaders and program directors, drawing on the lessons successful marketing ideas and channels, the key to winning from California’s Village program. From cultural assessment RFPs, revenue boosting and diversification opportunities, and program redesign to staff empowerment and administrative legislative advocacy as a key component of strategic planning, infrastructure, this university offers all you need to know to and much more. implement a recovery-based program. Track: Finance Track: Recovery and Peers in Service Delivery Steve Johnson, DVM, Commissioner, Larimer County; Jeremy Mann, Mark Ragins, MD, Medical Director, Mental Health America Senior Associate, Open Minds; Monica E. Oss, CEO, Open Minds; Bill of Los Angeles Wendt, JD, CEO/General Counsel, Signal Behavioral Health Network

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FD3: Managing the Media, Shaping Your Morning Universities Message 9:00 am to 1:00 pm Room: Coronado D HD1: David Lloyd’s Solutions to the This engaging, interactive institute on effective communication skills for all situations focuses on how to craft and deliver a meaningful Compliance Challenge message that gets through the “noise” of the media and motivates Room: Coronado E/F people to action. Gain insights into the agenda of the reporter, Community behavioral health organizations often fail to achieve learn tips and techniques for answering questions, and discover sustainable compliance and service quality. This university how to keep an interview or presentation on target without being reduces service and documentation compliance to a meaningful misquoted, misrepresented or taken out of context, while remaining and manageable set of concepts and strategies; updates professional and credible. participants on regulations, standards, and audit results; and Track: Leadership and Management promotes understanding of key concepts like medical necessity Nellie O’Brien, Founder and President, Compelle! Communications and quantitative vs. qualitative compliance. Learn how to make compliance easier for everyone while improving services. FD4: Healthcare Reform and the Behavioral Track: Practice Improvement and Outcomes Measurement Health Safety Net David R. Lloyd, President, MTM Services Room: Coronado S/T Dale continues to push the envelope of understanding how Afternoon Universities financing impacts persons with mental health and substance use 2:00 pm to 6:00 pm disorders and the community behavioral healthcare organizations that serve them. Come spend a full day with Dale engaging in an HD2: Team Solutions: A Hands-On Approach in-depth conversation about three of his “hypotheses” — behavioral to Recovery, Physical Health, and Wellness healthcare is going to become very important to managing Total Health Expenditures in the U.S.; there will be greater demand Room: Baja for behavioral health services in both primary care and specialty Helping clients with mental illness is your top priority and the more behavioral healthcare; and the current structure of the resources you have, the easier it is. Team Solutions and Solutions community behavioral healthcare system does not necessarily for Wellness provide a range of materials in helping to help you match the delivery systems of the future. empower and inspire consumers to choose a healthier lifestyle, Track: Healthcare Reform and the New Marketplace manage their psychiatric disorder, and make choices that reduce relapse and facilitate recovery. Spend a half day with the authors/ Dale Jarvis, CPA, Principal, MCPP Healthcare Consulting editors of Team Solutions and Solutions for Wellness as they provide insights on how to successfully integrate these psychoeducational programs across clinical settings. Track: Health Integration and Wellness Faren Levell, MS, LCSW, LMFT, Director of Behavioral Health Services, Services Memorial Hospital and Health Care Center; Cynthia Miller, RNC, Registered Nurse, State of Idaho, Department of Health and Welfare; Karen C. Tugrul, RN, BSN

Join your colleagues for National Council’s Sixth Annual Hill Day and Public Policy Institute in Washington, DC, June 29-30, 2010. www.TheNationalCouncil.org/HillDay.

www.TheNationalCouncil.org/Conference · 202.684.7457 23 National Council for Community Behavioral Healthcare International Film Festival Stop by the Expo Hall Movie Theater to enjoy international features and documentaries that chronicle the struggles and triumphs of people with mental illness and addictions. Watch and stay to discuss the selections with the viewers’ circle and public education experts. Adam Elling Monday, March 15, 2:00 – 3:45 pm Monday, March 15, 7:30 – 9:30 pm Tuesday, March 16, 7:30 – 9:00 pm The shy, retiring Elling and the imposing Kjell are the protagonists Written and directed in this Norwegian movie about two by television director mentally challenged friends who battle Max Mayer, Adam is a adversity and find their place in the sun. movie about beautiful When the two become roommates, they relationships. Soon attempt to create a life for themselves after moving into her outside the confining, but protective, walls of the hospital. As their apartment, Beth (Rose courage grows, the two find oddball ways to cope with society, Byrne), a brainy, beautiful striking up the most peculiar friendships in the most unlikely places. writer damaged from Petter Naess directs this Academy Award nominee for Best Foreign a past relationship Language Film. encounters Adam (Hugh Dancy), the handsome, but lonely fellow in the downstairs apartment whose awkwardness is perplexing. Beth and Adam’s connection leads to a tricky relationship that exemplifies the universal — truly reaching another person means HBO Addiction Series bravely stretching into uncomfortable territory and the resulting Monday, March 15, 10:30 am –12:00 pm shake-up can be liberating. But given that Adam has Asperger’s Syndrome, can their friendship develop into something more? Tuesday, March 16, 12:30 – 2:00 pm The feature length documentary film Addiction brings together the nation’s leading Boy Interrupted experts on drug and alcohol addiction with a collection of award-winning filmmakers Monday, March 15, 4:00-5:30 pm — Meet to shed light on addiction, its causes and the Director Dana Perry after the screening latest treatment developments. The focus is on case studies and new medical treatments. This HBO documentary A supplementary series of 13 short films selected for the Sundance delves deeper into the various dimensions of addiction. 2009 Film Festival examines why a boy ends his life at the tender age of 15. Dana Perry has gathered home movies, photographs, and a variety of different documents to tell the story of her son, Evan — his bipolar illness, his life, and his death, and their impact on those who loved him the most. She interviews his siblings and friends, his doctors and his teachers, and in the process, she chronicles a harrowing and difficult journey. The film creates closure for its creators as well as its audience.

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A free concession candy stand in the Movie Theater lounge is sponsored by Essential Learning — indulge your sweet tooth with chocolate, caramel, gummi bears, and more!

The Bridge Animated Minds Monday, March 15, 7:30 – 9:00 am Tuesday, March 16, 9:30 – 10:00 am Tuesday, March 16, 2:15 – 3:15 pm AND 3:30 – 4:00 pm There have been more than 1,200 suicides In Nova Scotia, a free at San Francisco’s Golden Gate Bridge since animation film camp for it opened in 1937, among the most of any budding filmmakers, ages location in the world. The Bridge is a 2006 12–18, asked participants to documentary film by Eric Steel that takes an explore the topics of mental up close and personal look at suicides from health and mental illness the Golden Gate Bridge. With cameras and and create short films about crew stationed on the bridge for an entire what mattered most to year, the documentary captures live footage them. The group of 20 youth of 23 people as they took their final plunge. created five short animated films on life transitions, awareness The Bridge also features interviews with family members, suicide and education, addressing stigma, diagnosis difficulties, isolation, witnesses, and survivors to offer unique insights into mental illness addictions, family and relationships. The films were screened as part and suicide. of the ViewFinders International Film Festival in April 2009 and are now being taken on the road and shown to schools and community The Horse Boy groups across Atlantic Canada. Tuesday, March 16, 7:30 – 9:00 am AND 4:00 – 5:30 pm — Meet Director Rupert Issacson after the screenings How far would you travel to heal someone you love? When his seven-year-old son Rowan was diagnosed with autism, Rupert was torn by grief and shame, as though he had cursed his child by giving him faulty genes. He watched horrified, as his son began to drift away to another place and traditional therapies had little effect. Rupert had to find a way back into Rowan’s world, into his mind — and he got help from a horse named Betsy. Join Rupert, his wife Kristy Neff — a psychology professor, and Rowan on their impossible adventure in Mongolia, where they sought help from horses and shamanic healing to help Rowan connect with the world.

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One-on-Ones By Appointment Only To check your appointment time or to see Professional and Business Development Tips from the Experts if slots are available, contact the HelpDesk. Leverage Political Strategy Integrate Medication Learn how you can expand educational opportunities for staff with engaging, for Success Assisted Treatment into Your interactive online courses offering CEs. Kevin Gottlieb, PhD, Grassroots Substance Abuse Program Advocacy Training Exchange Virna Little, LCSW-R, PsyD, Become a Media Star Do your elected officials Senior Vice President, The Nellie O’Brien, Radio and know who you are and Institute for Family Health Television Anchor and what services you provide in News Director Learn how community your community? Developing meaningful behavioral health providers Whether you’re about to relationships with your elected officials are integrating Medication Assisted interview with USA Today or is easier than you think and can result in Treatment (MAT) into their substance abuse appear on your local TV channel, you need incredible support for your mission. Learn programs. Review different models to to be prepared. Top-notch media training by from one of Washington DC’s top political integrate MAT into your services and discuss Nellie O-Brien reveals how you can deliver strategists how you can engage local financing/funding and other management and control your message and ensure that political candidates and elected officials, issues. you are not misquoted, while remaining regardless of their political leanings. professional and credible. Come on your Find Funding for Your own or team up with a colleague or board Get Ready for Parity and New member. Payment Systems Capital Needs Christopher Conley, Fund David Lloyd, National Council Negotiate a CEO Employment Manager and Dean Adams, Senior Consultant and Director of Operations — Contract President, MTM Services Community Health Facilities Stuart Meyers, President, The Get ready for a new Fund Meyers Group healthcare marketplace with As banks reduce their lending to small Negotiating or re-negotiating increasing demand for public mental health businesses and the nonprofit sector, you employment contracts and substance use treatment services, and need to identify funding alternatives may be among the most reduced grant and contract funding replaced for your capital needs. Whether you’re challenging tasks facing CEOs and boards. If by expanding Medicaid and commercial planning an investment in new facilities you’re a board member, how do you protect insurance. Learn how you can capture or technology, or need to refinance your organizations interests while attracting market share by increasing service capacity existing debt, our healthcare financing the highest caliber professionals? If you’re without additional staff. Prepare your staff experts help you identify potential a CEO or senior manager, how do you get to deal with payer diversification and third sources of funding and help you put what you’re worth? Find out from one of party billing and collections. your financial house in order so you can the field’s leading executive recruiters. attract the best rates and terms. Jumpstart or Troubleshoot Put Your Website to Work Your Healthcare Integration Manage Staff Training for for You Initiatives Compliance Afshin Khosravi, Founder Kathy Reynolds, Vice President, Jerry McCleery, PhD, Senior & CEO, Trilogy Integrated Integrated Health and Wellness VP, Strategic Development, Resources & Network of Care Promotion, National Council Essential Learning Websites for Community Behavioral Discover how you can Benefit from an website Healthcare efficiently manage and review and improvement plan. Discover Learn how you can partner with local report all mandatory employee training how you can use your site to find, retain, organizations in your community to deliver for OSHA, HIPAA, JCAHO, COA, CARF, and engage consumers and supporters. integrated primary care-behavioral health URAC, NCQA, EAGLE, and other regulatory Learn how best to manage your website solutions for consumers. Identify and and accreditation bodies while saving for maximum return on investment. You’ll overcome financing, clinical, operational, significantly on training costs. This walk away from this consultation armed staffing, cultural, and technology barriers to session demos the Small Agency Learning with ideas on how to make your website integration. Discover innovative integrated Management System developed by Essential an effective business development tool care models that can work for you. Learning for National Council member that positions your organization as a vital organizations with 60 or fewer employees. community resource.

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National Council Resource Center Making Integrated Care Work www.TheNationalCouncil.org/ResourceCenter

The Resource Center promotes the expansion of collaborative healthcare efforts by disseminating lessons learned by early adopters, reducing barriers, and facilitating mutual information-sharing. Visit today to check out popular reports and resources such as: >> Behavioral Health/Primary Care Integration and the Person-centered Healthcare Home Learn more at our special conference workshop >> The Four Quadrant Model >> Financing, Policy, and Integration of Services B1: Addictions in a >> From the Field: Case Studies of Primary Care and Chronic Care Paradigm Behavioral Health Integration Room: Coronado A/B >> National Council Learning Communities, Learning Monday, March 15, Collaboratives, listserves, and virtual networks 4:00 – 5:30 pm >> Links to integrated health and wellness promotion experts

Announcing a New Report from Substance Use Disorders and the the National Council Resource Center for Primary Care and Person-Centered Healthcare Home Behavioral Health Integration Prepared by Barbara Mauer for the National Council for Community Behavioral Healthcare

www.TheNationalCouncil.org/Conference · 202.684.7457 27 National Council for Community Behavioral Healthcare Monday at a Glance

Healthcare Reform In My Own Words – Addictions and Co- Children and Health Information Health Integration Board Governance Clinical Services Finance and the New Personal Stories of occurring Disorders Youth Technology and Wellness Marketplace Recovery 8:30 – 9:30 am GENERAL SESSION A Prescription for Real Healthcare Reform, Howard Dean, Coronado H/J; Celebrity Meet & Greet 10:30 – 11:30 am, Las Ventanas Lounge Good Idea or Bad Idea? Linda Rosenberg, Coronado H/J 10:30 – 11:00 am Coffee Break 11:00 am – 12:30 pm Workshops A4 A3 A5 A Poster 6 A12 A9 A13 A7 A2 Evidence-Based Treat- BHAM: Does Your Fulfilling the The Declarations Social Entre- Meaningful Use The Person-Centered How Will the Mental Annie's Ghosts: A ments for Adolescent Organization Have a Promise of School- Life Coaching Model preneurship: Overview: Capture and Healthcare Home: Health Parity and Journey into a Family Substance Abuse: Big Hairy Audacious Based Mental Expo Hall Examples of Real Maximize Incentive Implementation Addiction Equity Act of Secret What Can My Organi- Mission? Health Success Dollars Strategies 2008 Change Your Life? Coronado C/D zation Expect? Coronado E/F Coronado P/Q Fiesta 6 Technology Learning Monterrey Coronado L Coronado M/N A Poster 3 Center, Expo Hall A14 A Poster 1 Conducting a What is an FQBHC and Cohesive Partnerships Behavioral Health Why Should I Care? Reforming Substance Compliance Risk Yucatan Abuse Treatment for Assessment Offenders Expo Hall Expo Hall

12:30 – 1:30 pm Lunch in the Expo Hall sponsored by Providence Service Corporation 12:45 – 1:30 pm Lunch 'n' Learns M Lunch 7 M Lunch 1 M Lunch 6 M Lunch 4 M Lunch 2 M Lunch 5 Treating Women with Board Networking Mentally Ill and Recovery in a Meaningful Use and Starting Small, Growing Co-occurring Disorders Lunch Homeless: Strate- Medicaid Environ- Management Bigger: Development Through Gender- Fiesta 6 gies That Work ment: Managing Technology Learning of the Award-Winning Specific Treatment Coronado K Philosophical Center, Expo Hall Metabolic and Weight Fiesta 3/4 Conflict Management Clinic Fiesta 1/2 Fiesta 7/8

1:30 – 2:30 pm General Session A View from the Top Pam Hyde Coronado H/J

2:30 – 2:45 pm Break 2:45 – 3:45 pm Thought Leader Sessions TLM1 Hurry Down Sunshine: A Father's Story of Love and Madness Coronado K

3:45 – 4:00 pm Coffee Break 4:00 – 5:30 pm Workshops B1 B4 B8 B3 B13 B7 B6 B2 Addictions in a Board Boot Camp: Evidence-Based Better Service Plan- Top-Line Implementing a Behav- Disease Manage- All Healthcare is Local: Chronic-Care Paradigm Essentials for Board Prevention: The ning Leads to Better Growth: Swift ioral Health Information ment for Persons with How States are Think- Coronado A/B Members Nurse-Family Part- Quality Organizational Exchange Mental Illness ing About Healthcare B Poster 5 Coronado M/N nership Program Coronado E/F and Business Technology Learning Coronado L Reform Prescription Drug Coronado R/S B9 Responses to Center, Expo Hall B12 Coronado C/D Abuse: The Silent Focus on Employ- Sweeping Macro- Recovery Without Epidemic ment: Coping With Economic Forces Health Isn't Recovery Expo Hall Cognitive Impair- Monterrey at All ments Fiesta 6 Fiesta 9/10 B Poster 4 B11 Integrating Medical Psychiatrists and and Behavioral Health- Productivity: Finding care: A Public-Private the Balance Partnership Fiesta 5 Expo Hall B Poster 6 Risk in the Real World: Identification of and Intervention for High Clinical Risk Expo Hall

5:30 – 7:30 pm Dance the Night Away Reception IN THE EXPO HALL Sponsored by Lavender & Wyatt Systems, Inc.

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Personal and Practice Improvement International: It's a Leadership and Public Policy Recovery and Peers Trauma-Informed Professional and Outcomes Social Media Small World Management Influence in Service Delivery Care Development Measurement GENERAL SESSION A Prescription for Real Healthcare Reform, Howard Dean, Coronado H/J; Celebrity Meet & Greet 10:30 – 11:30 am, Las Ventanas Lounge Good Idea or Bad Idea? Linda Rosenberg, Coronado H/J Coffee Break

Workshops

A6 A Poster 5 A11 A8 A10 A1 Healthcare Reform Innovative Workforce Practice Improvement the Minds on the Edge: Practical Challenges for Social Media 101 Around the Globe: Les- Development Partner- NIATx Way Building Consensus for Psychiatrists: Implement- Social Media Lab, sons Learned ships Fiesta 5 Change ing the Recovery Model Expo Hall Coronado R/S Expo Hall A Poster 2 Coronado A/B Fiesta 9/10 Community and Law Enforcement Collaboration: Crisis Intervention Teams Expo Hall A Poster 4 Housing First: A Collabora- tive Approach to a Complex Community Issue Expo Hall Lunch in the Expo Hall sponsored by Providence Service Corporation Lunch 'n' Learns M Lunch 3 M Lunch 8 Peer Specialists: Valued When War Comes Partners Home: Transitioning to Fiesta 5 Life in the Community Coronado L

General Session A View from the Top Pam Hyde Coronado H/J

Break Thought Leader Sessions TLM2 Hard Choices in Hard Times: An Ethical Approach to the Allocation of Scarce Resources Coronado L TLM3 Ordinary Greatness: It's Where You Least Expect It....Everywhere Fiesta 5 Coffee Break Workshops B Poster 7 B10 B5 B Poster 2 B16 B Poster 1 B15 B14 Releasing Time to Care: Leading Change: Mov- Developing the Four Ways to Change Tell Us Your Story: How Recovery and Resiliency Innovation, Avatars, Working with Veterans The Productive Mental ing from Ideas to Inven- Case Management Behavioral Healthcare: Cur- Have State Budget Cuts in Rural Mental Health and Virtual Counseling and Their Families: Health Initiative tions to Innovation Workforce: Retention, rent Knowledge Network Impacted Services? Settings Social Media Lab, Bridging Evidence- Expo Hall Coronado K Excellence, Recovery Projects Fiesta 7/8 Expo Hall Expo Hall Informed Approaches Coronado P/Q Expo Hall to Community Care B Poster 3 Yucatan Improving Customer Service, Productivity, and Staff Retention Through the Care Initiative Process Expo Hall

Dance the Night Away Reception IN THE EXPO HALL Sponsored by Lavender & Wyatt Systems, Inc.

www.TheNationalCouncil.org/Conference · 202.684.7457 29 National Council for Community Behavioral Healthcare Playing Next at the International Film Festival THE BRIDGE, 7:30 – 9:00 am Monday, March 15 Expo Hall Movie Theater Monday Morning General Sessions 8:30 – 10:30 am MGS1: Good Idea or Bad Idea? MGS2: A Prescription for Linda Rosenberg, MSW, President and CEO, National Real Healthcare Reform Council for Community Howard Dean, MD, Director, Behavioral Healthcare Democracy for America Room: Coronado H/J Room: Coronado H/J Good idea or bad idea — it depends Before he was Governor of upon who you are and how you Vermont, presidential candidate, see the world. Healthcare reform, or chairman of the Democratic financial regulation, the jobs bill, National Committee, Howard the long-term budget deficit, Dean was a family doctor. But energy and climate change -— don’t expect him to weigh in on everywhere you turn, there’s political stalemate. Poll numbers are healthcare reform in a soothing plummeting, and many good people either have been reduced to bedside manner. As Dean himself shameless pandering or are simply giving up and going home. For said in an interview with the New York Times, “Most people many Americans healthcare reform sounds like something a policy who need to be president of the United States need to be not in wonk from the rarified world of D.C. would think was a good idea. everybody’s face as much as I am.” But Dean is going to be very Will there be a breakthrough? Where do we go from here? Linda much in your face, as he tells you what the future of healthcare Rosenberg brings her 30+ years of distinguished service in mental looks like for America. Dean also offers unique perspectives on health policy, services, and system reform to play as she looks at citizen involvement to bring about real change and real progress — the future of behavioral healthcare. drawing from his experience in the use of grassroots advocacy and online technologies during his campaign for President. Track: Public Policy Influence Track: Healthcare Reform and the New Marketplace

Playing Next at the International Film Festival Celebrity Meet & Greet with Howard Dean HBO ADDICTION SERIES, 10:30 AM – 12:00 pm Expo Hall Movie Theater 10:30 – 11:30 am, Las Ventanas Lounge, Coronado Springs Resort Admission for ticket holders only. Tickets $25 (HelpDesk and at the door), proceeds support advocacy efforts for mental health and addictions treatment services. Stop by to chat with Howard Dean and get a picture with him (NO book signings at the Meet & Greet). Howard Dean signs Prescription for Real Healthcare Reform, 11:30 am – 12:00 pm, at the Bookstore in the Expo Hall.

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Monday Morning Workshops 11:00 am – 12:30 pm

A1: Social Media 101 A3: BHAM – Does Your and substance abuse prevention and treatment services in community settings. Room: Social Media Lab, Expo Hall Organization Have a Big Track: Addictions and Co-occurring We already know why we should use social Hairy Audacious Mission? Disorders media, here’s your chance to learn the “how.” Explore the top four online networks Room: Coronado E/F Gayle A. Dakof, PhD, Research Associate Professor, University of Miami Miller School — Twitter, Facebook, Yahoo Answers, and A twenty-four year veteran of voluntary of Medicine; Brad Donahue, PhD, Director of LinkedIn — and how to start using them board service to community mental health, Achievement Center, University of Nevada, Las to grow your organization. Get tips on shares his board’s journey to seek and then Vegas; Susan Harrington Godley, PhD, Senior how to build a social media plan for your embrace an expanded vision motivated by Research Scientist & EBT Coordinating Center organization, establish and enhance your deep commitment to an audacious mission, Director, Chestnut Health Systems; Kevin presence on key networks, and find and the prevention and cure of mental illness Hennessy, PhD, MPP, Senior Public Health engage target audiences online. and addiction. Don’t miss his perspective Analyst, SAMHSA Track: Social Media on the enormous opportunities facing community mental health organizations Bill Balderaz, Founder, Webbed Marketing; today and how board members can A5: Fulfilling the Promise of Amy Marshall, Owner/COO, Webbed Marketing contribute to an organization vision and mission. School-Based Mental Health A2: Annie’s Ghosts: A Track: Board Governance Room: Coronado P/Q Journey into a Family Secret Richard Fitzgerald, Board Chairman, School-based mental health programs, for Centerstone of America; David Guth, Jr., MSSW, children in special and regular education, Room: Coronado C/D CEO, Centerstone of America typically involve close collaboration Until he was in his forties, Steve Luxenberg between schools and community agencies. had no reason to Hear about lessons learned from the question the facts of A4: Evidence-Based frontlines. Get insights into current his mother’s biography. Treatments for Adolescent research, training, policy and practice, He knew that her name and new federal initiatives to improve was Beth, that she was Substance Abuse: What Can quality and cost-effectiveness of children’s an only child, and that My Organization Expect? mental health services. Learn strategies for she had raised him to improving cross-system (family-school- always tell the truth. Room: Coronado M/N community) partnerships and advancing But she wasn’t born Learn about three different adolescent efforts at the local, state, and national levels. Beth, she wasn’t an only child, and she was substance abuse treatment interventions Track: Children and Youth hiding the truth about Annie, her sister who included in the Substance Abuse and Mental Nancy Lever, PhD, Associate Professor, Director had been institutionalized. Join Steve in a Health Services Administration’s National of Training & Outreach, Center for School heart-wrenching presentation on how his Registry of Evidence-based Programs and Mental Health; Sharon Stephan, PhD, Asst mother’s secrets influenced her life and her Practices (NREPP – www.nrepp.samhsa. Professor, Dir. of Research & Policy Analysis, mental health, as well as the lives of those gov). The workshop provides an overview Center for School Mental Health around her. Steve shares the secrets he of Adolescent Community Reinforcement explores in his bestseller, Annie’s Ghosts: A Approach, Family Behavior Therapy, and Journey Into A Family Secret. Multidimensional Family Therapy and A6: Healthcare Reform Track: In My Own Words – Personal their outcomes in treating adolescents with Stories of Recovery substance use disorders and their families. Around the Globe: Lessons Understand what is needed to maximize Learned Steve Luxenberg, Author, Annie’s Ghosts: A successful implementation and what pitfalls Journey Into A Family Secret to avoid. Engage in a conversation with Room: Coronado R/S Book Signing, 12:30 – 1:00 pm at the the NREPP project officer on the role of What lessons can the U.S. learn from other Bookstore in the Expo Hall. SAMHSA and the federal government in countries that have experienced dramatic promoting evidence-based mental health reforms to their healthcare systems, and

www.TheNationalCouncil.org/Conference · 202.684.7457 31 National Council for Community Behavioral Healthcare

Monday Morning Workshops (cont.) 11:00 am – 12:30 pm what new and intriguing proposals are A8: Minds on the Edge: Heidi Blair, VP, Administrative Services, under consideration today? This session Manatee Glens Corporation; Mary Ruiz, features a panel of senior experts from the Building Consensus for President and CEO, Manatee Glens Corporation; Netherlands, England and the U.S. who Change Kevin Scalia, EVP of Corporate Development, discuss issues that inform and shape health Netsmart Technologies Room: Coronado A/B reform strategies — the role of governments in ensuring access to care, the impact of The treatment of severe mental illness global economic downturn on reform, the in America is potentially at a tipping A10: Practical Challenges for anticipated and unanticipated outcomes point. Although much is known about Psychiatrists – Implementing of reform efforts, attempts to ensure that what works, what doesn’t work, and mental health and addictions are included in where the problems lie, systemic change the Recovery Model healthcare reform, and the role of consumer- is difficult. To push the process forward Room: Fiesta 9/10 driven care models. we need more than the facts — we need Psychiatrists are being asked to adopt Track: International: It’s a Small World emotionally and intellectually compelling the recovery model and are often, fairly tools that empower providers to be Elisa Carter, GGzE GEEstelijke Gezondheidszorg or unfairly, described as resistant or “not thought leaders, help make the case for Eindhoven; Charles Curie, MA, ACSW, Principal, getting it,” discounting serious practical systemic transformation, and motivate The Curie Group, LLC; Gail Hutchings, President challenges in implementation. How can the public to demand change. “Minds on and CEO, Behavioral Health Policy Collaborative, psychiatrists use “shared decision making? the Edge,” a PBS TV special and national LLC; Antony Sheehan, CEO, Leicestershire Is it possible to implement evidence-based engagement campaign offers you turnkey Partnership NHS Trust practices in a consumer-driven program? tools to engage target audiences, provide In a person-centered approach, how a structure for productive discussion, and central are psychiatrists and medications? build consensus for change. All participants A7: How Will the Mental How does the recovery model affect the receive a free program DVD. Health Parity and Addiction professional development, role satisfaction, Track: Public Policy Influence and/or burnout of psychiatrists? In Equity Act of 2008 Change Colby Kelly, Director of Strategic working alongside consumer staff, how Your Life? Communications, Fred Friendly Seminars; do psychiatrists handle boundaries and Richard Kilberg, President and Executive confidentiality? Come prepared for a Room: Coronado L Producer, Fred Friendly Seminars thought-proving discussion. Will parity really have an impact on Track: Recovery and Peers in Service persons with mental health and substance Delivery use disorders? Will mandating coverage of A9: Meaningful Use MD, Medical Director, Mental addiction disorders create a revolution in Mark Ragins, Overview: Capture and Health America of Los Angeles treatment demand and availability? How will current mental health and substance use Maximize Incentive Dollars treatment systems adapt to this new world? Room: Technology Learning Center, Don’t miss this lively discussion of how the A11: Practice Improvement new parity regulations are likely to unfold Expo Hall the NIATx Way and the impact on consumers and providers. Meaningful use of electronic health Room: Fiesta 5 Track: Healthcare Reform and the New records is redefining the way healthcare providers are implementing and using The more than 200 provider agencies Marketplace healthcare information technology in that have adopted the NIATx principles Ronald Brand, Executive Director, Minnesota their organizations. Meaningful use is for performance improvement have Association of CMH Programs; Henry Harbin, not just about technology; it can change demonstrated the towering impact that small Healthcare Consultant; Tim Swinfard, your clinical workflow. In this workshop, changes can have on their access, service President/CEO, Missouri Coalition of hear from a technology provider and a delivery, and bottom line. Learn what Community Mental Health Centers; Hyong Un, behavioral healthcare provider about how they’ve discovered. This session examines MD, National Medical Director for Behavioral they are preparing for meaningful use with the best practices of the SAMHSA/Robert Health, Aetna technology and process changes to support Wood Johnson Foundation’s Strengthening implementing a certified health information Treatment Access and Retention – State exchanges. Find out about the challenges, Implementation (STAR-SI) program and opportunities and required actions for your NIATx’ Performance Improvement Model organization related to meaningful use. and gives you a framework to improve access and retention. Track: Health Information Technology

32 www.TheNationalCouncil.org/Conference · 202.684.7457 2010 Conference Program

Track: Practice Improvement and Track: Health Integration and Wellness Outcomes Measurement Barbara DiMauro, LCSW, Assistant Clinical Frances Cotter, MPH, Social Science Analyst, Director, Bridges; Barbara Mauer, MSW, CMC, Center for Substance Abuse Treatment, Managing Consultant, MCPP Healthcare SAMHSA; Bradford Williams, PhD, CEO, Consulting; Kimberly Shontz, LISW, Director Solutions Behavioral Healthcare, Inc.; Mark of Outpatient Services, Community Support Zehner, MS, Assistant Researcher, NIATx Services Behavioral Health; Paul Tegenfeldt, MSW, Vice President of Program Development, Navos; Wayne Webster, MD, MPH, Family A12: Social Physician, Neighborcare Health Entrepreneurship: Examples of Real Success Featured Workshop Room: Fiesta 6 A14: What is an FQBHC and Three industry leaders share their Why Should I Care? experiences with organizational social Room: Yucatan enterprises that help address a social mission and produce a net return. Understand For nearly 40 years Community Health social entrepreneurship and explore Centers have served as the safety net successful initiatives. Learn about return on healthcare system — today, they serve 20 investment, organizational structure, board million people at more than 7,000 sites, involvement, social mission and business working within the framework of the plans. Benefit from the lessons learned and Federally Qualified Health Center system. pitfalls to avoid. A new, parallel structure is emerging in behavioral health — the Federally Track: Finance Qualified Behavioral Health Center. The Nelson Burns, President and CEO, Coleman FQBHC designation has the potential to Professional Services; Stuart Meyers, MBA, dramatically alter the provider landscape, EdD, President, The Meyers Group; Morris Roth, creating a single set of national standards President and CEO, Pikes Peak Behavioral Health that can serve as a blueprint for community Group; John Van Camp, MSW, President/CEO, behavioral healthcare organizations of Southwest Counseling Solutions the future. Learn how you can be at the forefront of this change and take advantage of new service and delivery systems. A13: The Person Centered Track: Healthcare Reform and the New Healthcare Home: Marketplace Implementation Strategies Chuck Ingoglia, Vice President, Public Policy, National Council for Community Behavioral Room: Monterrey Healthcare; Dale Jarvis, CPA, Principal, MCPP The National Council’s April 2009 report, Healthcare Consulting; Paul Tegenfeldt, MSW, Behavioral Health/Primary Care Integration Vice President of Program Development, Navos and the Person-Centered Healthcare Home, emphasized the urgent need to create medical homes for people with serious mental illnesses by introducing general healthcare capacity within mental health organizations, or by nurturing seamless partnerships between mental health and primary care providers. This workshop describes the key components of a person centered healthcare home, which is equipped to care for the whole patient and manage multiple chronic health problems, and provides examples of implementation across the country.

www.TheNationalCouncil.org/Conference · 202.684.7457 33 National Council for Community Behavioral Healthcare

Monday Morning Poster Sessions 11:00 am to 12:30 pm A Poster 1: Cohesive Michele Saunders, MSW, LCSW, Director A Poster 5: Innovative of Community Services, Seminole County Partnerships Reforming Government; Larry Thompson, Coordinator Workforce Development Substance Abuse Treatment of Law Enforcement Initiative, University of Partnerships South Florida for Offenders Room: Expo Hall Room: Expo Hall An innovative partnership among graduate A Poster 3: Conducting schools, community behavioral health In 2007, Utah passed groundbreaking providers, funding stakeholders, consumers/ legislation to initiate a comprehensive a Behavioral Health family members, and clinical model statewide sentencing model designed to Compliance Risk Assessment developers to give the next generation of revolutionize the process by which felony clinicians a foundation in the principles offenders were assessed for substance Room: Expo Hall and practice of strength-based, family- abuse treatment needs prior to sentencing Hear from experts about effective risk centered models of care. Learn about the and subsequently matched to services that management and learn how to minimize development and implementation of a would most likely result in the offender’s the different types of risks behavioral curriculum and faculty fellowship program rehabilitation at the lowest cost to health providers face including workplace “Current Trends in Family Intervention: taxpayers. Learn how the state improved the safety, treatment and medication Evidence-Based and Promising Practice assessment and treatment of individuals in risks, credentialing risks, suicide risks, Models of In-Home Treatment,” that the criminal justice system through a unique involuntary treatment, relationships with prepares graduate level faculty to teach partnership between providers and the court law enforcement, sexual misconduct, and the core elements of evidence-based and system and laid a foundation of targeted delegation of authority to treat. promising practice models. sentencing options that stretch far beyond Track: Finance the traditional revolving door of jail or Track: Personal and Professional prison sentences. Ginger Bandeen Quality Improvement Manager, Development Columbia Community Mental Health; Tim Susan Walkama, President and CEO, Track: Addictions and Co-occurring Timmons, CCEP, CHP, CHSS, Corporate Integrity Wheeler Clinic, Inc. Disorders Officer, Greater Oregon Behavioral Health, Inc. Jed Burton, Clinical Director, Weber Human Services; Michelle Jenson, MS, Quality A Poster 6: The Declarations Improvement Administrator, Weber A Poster 4: Housing First – A Human Services Collaborative Approach to a Life Coaching Model Complex Community Issue Room: Expo Hall A Poster 2: Community Learn about the Life Coaching Model, which Room: Expo Hall addresses the unique needs of individuals and Law Enforcement Learn how Sedgwick County, Kansas and its with a dual diagnosis of developmental Collaboration: Crisis largest city, Wichita, implemented a Housing disabilities and mental illnesses, and helps First program with funding from city and integrate them into the community. The Intervention Teams county coffers rather than federal funds. model is based on the idea that supports Room: Expo Hall Discover how this program — staffed by the and services should focus on an individual’s city, county, the local provider, COMCARE, strengths rather than weaknesses. Learn The Crisis Intervention Team (CIT) training the local Veterans Administration, and a how this innovative approach, which “Memphis” model for first responders has local university — continues to flourish. incorporates evidence-based practices, completed more than 400 programs across Track: Practice Improvement and changes the way the dually diagnosed the country. Many of these programs perceive themselves and helps them achieve Outcomes Measurement developed through grassroots efforts of meaningful, independent lives. communities looking for strategies to deal Timothy Kaufman, MPA, Deputy Human Track: Clinical Services with individuals with mental illness who Services Director, Sedgwick County Government come into contact with law enforcement. James Marhold, President/CEO, Presenters provide information on the CIT Declarations, Inc. model and share qualitative and quantitative data to evaluate its success. Track: Practice Improvement and Outcomes Measurement Thank you to Providence Service Corporation for Thomas Acker, MS, LMHC, NCC, CAP, CMHP, sponsoring lunch in the Expo Hall, 12:30 – 1:30 pm. Sergeant, Pinellas County Sheriff’s Office;

34 www.TheNationalCouncil.org/Conference · 202.684.7457 2010 Conference Program

Monday Lunch ‘n’ Learns 12:45 – 1:30 pm Pick up lunch in the Expo Hall M Lunch 3: Peer Specialists – M Lunch 5: Starting before heading to your session. Valued Partners Small, Growing Bigger – Room: Fiesta 5 Development of the Award M Lunch 1: Board Do peer services work or is it merely a Winning Metabolic and Networking Lunch politically based belief born of historical frustration with traditional services? More Weight Management Clinic Room: Fiesta 6 than 30 individuals with severe mental Room: Fiesta 7/8 Share your board’s successes and challenges illness were recruited to provide continuous Individuals with serious mental illness — from the most progressive decision you’ve formal feedback to their peer-support suffer twice the rates of cardiovascular made to the most difficult situation you (recovery partners). This study demonstrated, disease of the general population and are face. Exchange business cards with board perhaps for the first time, that peer supports three times more likely to be obese and to members from across the nation, and stay do possess recovery promoting skills at develop diabetes. More concerning is that in touch with other good people that give or above those expected from traditional these individuals are 25-80% less likely to the “gift” of their time and talent. Out behavioral health staff. Learn how you can receive appropriate care for their physical networking lunch is facilitated by Elizabeth better integrate peer specialists to improve co-morbidities or fit into typical care- Funk, who has 30 years experience working the quality of your services. delivery models for diabetes education. with boards and is a past board chair of the Track: Recovery and Peers in Service Recognition of this significant gap in service National Council for Community Behavioral Delivery led to the development of the Ontario Shores Healthcare. Bob Bohanske, PhD, Chief of Clinical Services, Metabolic & Weight Management Clinic. Track: Board Governance Southwest Behavioral Health; Michelle Muro, Hear how the clinic succeeded and learn Elizabeth Funk, MBA, President, ELF Consulting MC, LPC, Clinical Director, Southwest Behavioral about the partnerships, outreach services, Health clinical model, and evaluation process. Track: Health Integration and Wellness M Lunch 2: Meaningful Use M Lunch 4: Recovery in a Glenna Raymond, President and CEO, Ontario and Management Shores Centre for Mental Health Sciences; Room: Technology Learning Center, Medicaid Environment: Jennifer Stager, Admin Director of Integrated Managing Philosophical Health, Ontario Shores Centre for Mental Health Expo Hall Sciences The American Recovery and Reinvestment Conflict Act authorizes the Centers for Medicare & Room: Fiesta 1/2 Medicaid Services to provide reimbursement M Lunch 6: Mentally Ill and incentives for eligible professionals Join us for an engaging discussion on Homeless: Strategies that and hospitals who successfully become how to minimize the conflict between “meaningful users” of certified electronic Medicaid regulations and the recovery Work philosophy. Learn how to support claims health record technology. This session Room: Coronado K provides an overview of the meaningful submitted to Medicaid, Medicaid managed use specifications and the implementation care organizations, and Medicare that meet This lunch ‘n’ learn describes service and timetable. Learn the differences between the medical necessity, staff qualifications, and clinical adaptations used at the Sulzbacher Medicare and Medicaid incentives and the appropriate documentation of care. Find Center, a large multidimensional service requirements associated with each. Come out what not to do and what to do to fulfill center in Jacksonville, Florida, that provides prepared with your questions and to share regulatory requirements in a way that a full array of behavioral health services what you know. fully supports a person-centered, recovery- for homeless persons who suffer from focused approach. mental illness and/or addictions. Leave this Track: Health Information Technology Track: Finance session with tools you can take back to your Matt Hoffman, Director of Business organization to better meet the needs of Development, Afia Inc.; Jeremy Nelson, CEO, John Ciavardone, CCE, CCP, Senior Vice homeless persons. Learn new strategies for Afia Inc.;Steve Taylor, IT Director, Valley President for Compliance and Quality, NHS outreach and engagement, assessment and Mental Health Human Services, Inc.; Cathleen Murphy, Vice diagnosis, and continuity of care. President for Adult Behavioral Health, NHS Human Services, Inc. Track: Clinical Services Richard Christensen, MD, MA, Professor and Chief of Public Psychiatry, University of Florida College of Medicine; Hunter McQuistion, MD, Director, Div. of Outpatient & Community Psychiatry, St. Luke’s/Roosevelt Psychiatric Day Center

www.TheNationalCouncil.org/Conference · 202.684.7457 35 National Council for Community Behavioral Healthcare

Monday Lunch ‘n’ Learns (cont.) 12:45 – 1:30 pm M Lunch 7: Treating Women with M Lunch 8: When War Comes Home: Co-occurring Disorders Through Gender- Transitioning to Life in the Community Specific Treatment Room: Coronado L Room: Fiesta 3/4 Marshele Carter Waddell, author of “Hope for the Home Front” and co-author of “When The CARE Program is an award-winning initiative designed to War Comes Home,” shares her family’s serve pregnant and parenting women with both a substance abuse journey through the effects of combat disorder and co-occurring mental illness. The program has been stress to help the medical and counseling providing dual diagnosed enhanced services since its inception. This community gain a better understanding of includes extended length of stay (6-9 months), ongoing aftercare, how to help veterans and their families. CDR psychiatric services provided onsite, and the ability to work with (ret) Mark Waddell, U.S. Navy SEAL who clients who have pronounced mental health symptoms that often served for 25 years in more than 100 nations, gives insight into affect their functioning in traditional substance abuse treatment the returning warrior’s heart. And Pikes Peak Behavioral Health programs. Learn new strategies for effective treatment for pregnant Group discusses the Peer Navigator Model — a unique personalized and parenting women and how you can replicate a similar program. approach to smoothing our veterans’ transition from the physical, Track: Addictions and Co-occurring Disorders mental, and emotional effects of war to civilian life. Carrie Glebe, LMHC, CAP, Vice President - Decision Support, Meridian Track: Trauma-Informed Care Behavioral Healthcare, Inc; Carol Miller, MHS, CRC, LMHC, Addictions Jason DeaBueno, LCSW, Director of Business Development and Counselor IV, Senior Clinician, Meridian Behavioral Healthcare, Inc Outreach, Pikes Peak Behavioral Health Group; Paul Sexton, Vice President, HR & IT, Pikes Peak Behavioral Health Group; Mark Waddell, Advocate, Pikes Peak Behavioral Health Group; Marshele Waddell, Author/Speaker, Pikes Peak Behavioral Health Group

Playing Next at the International Film Festival ADAM, 2:00 – 3:45 pm Expo Hall Movie Theater

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Buy the limited edition Conference T-shirt. CECELEBRATEL EBRATE WALT DISNEY WORLD, FLORIDA, 2010

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36 www.TheNationalCouncil.org/Conference · 202.684.7457 2010 Conference Program

Monday Afternoon General Session 1:30 – 2:30 pm MGS3: A View from the Top Pamela Hyde, JD, Administrator, SAMHSA Room: Coronado H/J As the new Substance Abuse and Mental Health Services Administration (SAMHSA) Administrator, Pam Hyde has identified ten strategic initiatives to advance the agency’s work on improving the delivery and financing of prevention, treatment, and recovery support services. She discusses the initiatives and the role of the behavioral health safety net in implementing them. The strategic initiatives cover a range of issues —prevention of substance abuse and mental illness, trauma-informed services, support of military families, housing and services for homeless persons, boosting employment opportunities for people with mental and substance use disorders, equality with all other health conditions for the prevention and treatment of mental and substance use disorders, adoption of health information technology, workforce development, data and outcomes, and increased public awareness and support for mental health and substance use issues. Track: Public Policy and Influence

www.TheNationalCouncil.org/Conference · 202.684.7457 37 National Council for Community Behavioral Healthcare

Monday Afternoon Thought Leader Sessions 2:45 – 3:45 pm TLM1: Hurry Down Sunshine: TLM2: Hard Choices in Hard TLM3: Ordinary Greatness: A Father’s Story of Love and Times – An Ethical Approach It’s Where You Least Expect Madness to the Allocation of Scarce It... Everywhere Room: Coronado K Resources Room: Fiesta 5 Sally was his bright, Room: Coronado L Ordinary people do beautiful daughter one great things in the Michael Gillette has day, and a complete business environment, helped hospitals, stranger the next. but go largely long-term care Michael Greenberg — unnoticed. Greatness facilities, medical author of Hurry Down gets overlooked on schools, and behavioral Sunshine, chosen as a daily basis due, health organizations a best book of 2008 mostly, to how it’s develop medical ethics by Time, and Amazon.com — recounts the packaged. Leaders simply fail to grasp what programs. He analyzes the ethical issues that summer of 1996, when his 15-year-old is right in front of them. Learn how to emerge when organizations are faced with daughter, Sally, suffered a manic breakdown identify and tear off the blinders that keep shortages of resources and must determine that left her hospitalized for several weeks, you from seeing the greatness within your the most appropriate way to manage the and medicated for years. He shares the pain organization — and, in the process, drive allocation of resources. He shares pragmatic and the hope of a father who waited day higher performance, increased productivity, policy recommendations regarding micro- after day in the visitors’ lounge, to give and extraordinary business results. This and macro-allocation of limited resources Sally “a point of return” from the psych presentation is a wake-up call for every and examines the ethical structure of ward. He discusses the complicated and leader who struggles to keep employees policies designed to increase the efficiency crucial relations that are forged between engaged and passionate about their work. of services — including such difficult issues patient, family, and mental healthcare Ordinary Greatness transforms the way you as fee collection and discharge of clients for providers during and after a mental health see — and lead — within your organization. failure to keep scheduled appointments. care crisis. Track: Leadership and Management Track: Leadership and Management Track: In My Own Words - Personal Pamela Bilbrey, MS, MBA, President, Bilbrey & Michael Gillette, President, Bioethical Services Stories of Recovery Associates of Virginia Michael Greenberg, Author, Hurry Down Book Signing, 4:30 – 5:00 pm at the Sunshine Bookstore in the Expo Hall. Book Signing, 3:45 – 4:15 pm, at the Bookstore in the Expo Hall

Playing Next at the International Film Festival BOY INTERRUPTED, 4:00 – 5:30 pm, Meet Director Dana Perry Expo Hall Movie Theater

USA Spread mental health awareness and raise your organization’s visibility — ask how you can bring Mental Health First Aid to your community. www.MentalHealthFirstAid.org.

38 www.TheNationalCouncil.org/Conference · 202.684.7457 2010 Conference Program

Monday Afternoon Workshops 4:00 – 5:30 pm Featured Workshop Commissioner, New York State Office of Mental B5: Developing the Case Health; Dale Jarvis, CPA, Principal, MCPP B1: Addictions in a Chronic Healthcare Consulting Management Workforce: Care Paradigm Retention, Excellence, Room: Coronado A/B B3: Better Service Planning Recovery Addictions disorders have many similarities Leads to Better Quality Room: Coronado P/Q to chronic diseases — genetics play a role, the medical impact on the body is Room: Coronado E/F Recruitment and retention of case managers is a growing problem with challenges of significant, complications develop if the Person-centered service plans that reflect low pay, low status, lack of training, and disease is untreated, self-care is critical to an individual’s assessed needs, strengths, lack of evidence-based practice guidelines. success, and medication can help — and and personal goals and actually drive the This workshop explores a community require lifelong management. Given this provision of services and interventions wide approach to workforce development context, how do you integrate addictions are unfortunately, a relatively rare featuring a partnership of the county, treatment with other healthcare services? occurrence. Despite an increased focus managed care organizations, universities, What is the role of person-centered on individualized service planning in consumers/family members, and 12 healthcare homes focused on substance regulations and standards, and its central agencies. Discover successful strategies use services? And can universal coverage role in good clinical practice, service to substantially increase salaries, identify improve access to treatment? What is planning is commonly viewed as no more robust training opportunities, and increase the impact of all these developments on than a required compliance element or paper family involvement. community behavioral health providers? process. Learn how critical service planning Join the leaders in the field for a really is to quality improvement and share Track: Personal and Professional groundbreaking discussion on the future of strategies for developing a collaborative Development addictions treatment. service plan; efficiently bridging key Stephen Christian-Michaels, MA, LSW, Chief Track: Addictions and Co-occurring assessment elements; and providing more Operating Officer, Family Services of Western Disorders targeted, effective services. PA; Audra Dudek, Program Operations, Barbara Mauer, MSW, CMC, Managing Track: Clinical Services Allegheny County, DHS - OBH; Catherine Consultant, MCPP Healthcare Consulting; William Schmelter, PhD, Consultant, MTM Greeno, Assistant Professor, University of Mark Stanford, PhD, Division Director, Services Pittsburgh Santa Clara Valley Health & Hospital System B4: Board Boot Camp B6: Disease Management for B2: All Healthcare is Local: – Essentials for Board Persons with Mental Illness How States Are Thinking Members Room: Coronado L About Healthcare Reform Room: Coronado M/N The Missouri Department of Mental Health, Room: Coronado C/D in collaboration with the Missouri Coalition Despite variations in corporate structure, of Community Mental Health Centers Much of the heavy lifting for any healthcare policies, and regulations of the and MO HealthNet, Missouri’s Medicaid reform implementation will occur at the organizations they serve, board members system, developed the DMH Net Disease state level. Many states have already begun of behavioral health organizations share a Management Initiative, implemented in 31 to redesign their Medicaid and insurance common bond in their challenge to make community mental health centers. DMH systems to align with proposed federal meaningful voluntary service contributions. Net emphasizes coordination of care by health reform legislation, preparing for The complexity of federal/state behavioral using electronic health records and case Medicaid expansion and the implementation health policy, regulation, and financing management to manage medical conditions of the new insurance exchanges. This panel can be dwarfed by the intensity of the and improve health and wellness for people discussion taps into the brain trust behind localized politics of behavioral health with severe mental illness. Presenters share the work in the states and explores solutions organizations and their economic impact, lessons learned, collaborative strategies, being crafted across the country to address yet there are core principles that can guide outcomes, and cost savings. local needs. Experts discuss how reform at board members in their quest for board Track: Health Integration and Wellness the state level will impact coverage, funding, and organizational stability. Boards can and service delivery design of behavioral drive excellence, influence outcomes, and George Oestreich, MPA, PharmD, Director, health services at the community level. motivate high performance. Missouri DMS Pharmacy Program; Joe Parks, MD, Medical Director, Department of Mental Track: Healthcare Reform and the New Track: Board Governance Health; Tim Swinfard, President/CEO, Missouri Marketplace Elizabeth Funk, MBA, President, ELF Consulting Coalition of Community Mental Health Centers Arthur Evans, PhD, Director, Philadelphia’s Dept. of Behavioral Health; Michael Hogan, PhD, www.TheNationalCouncil.org/Conference · 202.684.7457 39 National Council for Community Behavioral Healthcare

Monday Afternoon Workshops (cont.) 4:00 – 5:30 pm B7: Implementing and infants. Learn about core program and approaches for leading change efforts elements and see how the Los Angeles at both a systems and individual level, a Behavioral Health County Department of Mental Health is drawing on lessons from Minnesota’s Information Exchange using the program to promote children’s DIAMOND initiative. mental health and family well-being. Track: Leadership and Management Room: Technology Learning Center, Track: Children and Youth Expo Hall Gary Oftedahl, MD, Chief Knowledge Officer, William Arroyo, PhD, Medical Dir., Child, Youth Institute for Clinical Systems Improvement This presentation outlines the significant & Family Administration, Los Angeles County advantages of creating a community health Department of Mental Health; Peggy Hill, MS, information exchange and presents the Program Development Director, Nurse-Family B11: Psychiatrists and detailed findings of the successful Texas Partnership integrated care collaboration. Members Productivity: Finding the have created a comprehensive, coordinated Balance system of care that uses data to test and B9: Focus on Employment: measure the effectiveness of new delivery Room: Fiesta 5 models across organizations. You’ll learn Coping With Cognitive How do organizations make the most how using an interoperable HIE reduces Impairments effective use of psychiatric providers? How treatment costs while improving care. Learn do you measure productivity and assure how ICC members have leveraged their Room: Fiesta 9/10 clinical quality? How do organizations interoperable system to design programs, Learn all about the Thinking Skills for incentivize psychiatric productivity? These track patients, and evaluate effectiveness Work program, a standardized, pilot- are difficult questions from both the CEO in cutting costs and providing more tested cognitive enhancement intervention and psychiatrist perspectives. Psychiatric appropriate care. specifically designed to increase the productivity impacts outcomes, access, and Track: Health Information Technology effectiveness of supported employment for the financial bottom line. Hear from a panel individuals with serious mental illnesses of seasoned administrative psychiatrists Bill Connors, CEO Sequest Technologies; who have problems getting and keeping on how to tackle these tough issues. You’ll Rick Doucet, CEO, Community Reach Center; jobs. Data from multiple randomized learn the different methods to measure John Leipold, COO, Valley Hope Association, controlled trials demonstrate superior psychiatric productivity and gain insight Information Management; Michael Morris, program outcomes in cognitive functioning how organizations within and outside President/CEO, Anasazi Software, Inc.; Grady and employment compared to clients who of behavioral health have successfully Wilkinson, MSW, ACSW, CEO, Sacred Heart received standard vocational services. This balanced quality and productivity issues. Rehabilitation Center, Inc. program, which is fully integrated into Track: Clinical Services supported employment services, includes cognitive and work history assessment, Anita Everett, MD, DFAPA, Section Director B8: Evidence-Based computer cognitive remediation exercises, Community and General Psychiatry, Johns Prevention: The Nurse- collaborative job search planning, and Hopkins Bayview Community Psychiatry; David development of cognitive coping strategies Pollack, MD, Professor for Public Policy, OHSU Family Partnership Program for the workplace. Department of Psychiatry; John Santopietro, Room: Coronado R/S MD, Medical Director, Middlesex Hospital; Ken Track: Clinical Services Thompson, MD, Associate Director, Medical Nurse-Family Partnerships are an Susan R. McGurk, PhD, Associate Professor of Affairs, SAMHSA, CMHS evidence-based program with research- Psychiatry, Dartmouth Medical School documented improvements in child health and development. Now implemented B12: Recovery Without in 29 states through local health and B10: Leading Change: community-based organizations, Nurse Health Isn’t Recovery at All Family Partnerships provide home-based Moving from Ideas to Room: Fiesta 6 assessment, coaching, and support to new Inventions to Innovation Tap into new resources created by the parents living in poverty. Partnerships New York State Office of Mental Health with local behavioral health agencies Room: Coronado K in partnership with the Center for Practice have enriched the practice of NFP nurses How we deal with change is critical to Innovations at Columbia Psychiatry and while assuring that new parents have the survival and the transformation of the NYS Psychiatric Institute to promote skills to nurture social-emotional as well healthcare system. Strengthen your change wellness self management programs. as physical development of newborns management skills and learn the concepts Learn about a curriculum-based, 57-lesson

40 www.TheNationalCouncil.org/Conference · 202.684.7457 2010 Conference Program

wellness self-management program that B14: Working with Veterans Featured Workshop integrates three key topics — what helps and what hinders recovery, mental health and Their Families – B16: Tell Us Your Story: wellness and relapse prevention, and Bringing Evidence-Informed How Have State Budget the connection between recovery and a physically healthy lifestyle. See how this Approaches to Community Cuts Impacted Services? program has been successfully implemented Room: Fiesta 7/8 across numerous models — Assertive Care Community Treatment, clinics, day Room: Yucatan Have state budget cuts impacted your ability to provide services to your clients? Have programs, residential services, prison-based Despite escalating PTSD, suicides, and mental health units and inpatient settings you experienced increased demand for traumatic brain injury, veterans and their services due to the economic downturn? — and with different clinical conditions and family members are reluctant users of cultural populations. Have you found creative ways to continue mental health service. Hear how the JBFCS to offer services despite financial pressures? Track: Health Integration and Wellness Center for Trauma Program Innovation has If so, share your stories and suggestions Donna Colonna, MS, CEO, Services for the used evidence-based practices including with each other and National Council staff Underserved; Paul J. Margolies, PhD, Associate trauma focused cognitive behavioral during this structured listening session. Director for Practice Innovation and Imp, Center therapy, trauma systems therapy and We’ll also provide information on advocacy for Practice Innovations; Anthony Salerno, PhD, STAIR (Skills Training for Affective and efforts to step up the Community Mental Co-Director, Evidence Based Practices Initiative Interpersonal Regulation) in community Health Services Block Grant and other key settings to improve the lives of veterans federal funding streams for the services and their families. Take away a successful you provide. B13: Top-Line Growth: Swift approach to treating veterans — using peers to gently and persistently advocate for any Track: Public Policy Influence Organizational and Business and all services and then introducing the Gail Hutchings, President and CEO, Behavioral Responses to Sweeping notion of mental health screening and care. Health Policy Collaborative LLC; Chuck Ingoglia, Track: Trauma-Informed Care Vice President, Public Policy, National Council Macro-Economic Forces for Community Behavioral Heatlhcare; Paula Panzer, MD, Director, Martha K. Selig Room: Monterrey Mohini Venkatesh, MA, Director of Federal Educational Institute, JBFCS and State Policy, National Council for Parity, behavioral health FQHCs, patient- Community Behavioral Healthcare centered medical homes, and possible healthcare reform — will all serve to B15: Innovation, Avatars, enhance the market for behavioral health and Virtual Counseling services and stimulate competition. Learn how to capitalize on these sweeping changes Room: Social Media Lab, Expo Hall if you want to thrive over the next decade. Personal computers and cell phones are Participate in a dynamic exchange designed bringing formerly inaccessible connections to accelerate positioning, networking, and services to millions. Facebook, LinkedIn, alliances and relationships, mergers and Twitter and other online tools are proving acquisitions, and business innovations to be effective and cost-conscious methods and tactical planning while learning to do to engage, retain, and serve new individuals business in managed care environments. needing professional mental health and Track: Finance addictions services. Explore a successful virtual world counseling project that has Patrick Gauthier, Director, AHP helped bridge the gap for some difficult to Consulting Group reach individuals. Track: Social Media Playing Next at the Dick Dillon, Senior Vice President, Planning and International Film Festival Development, Preferred Family Healthcare, Inc. ELLING, 7:30 – 9:00 pm Expo Hall Movie Theater

www.TheNationalCouncil.org/Conference · 202.684.7457 41 National Council for Community Behavioral Healthcare

Monday Afternoon Poster Sessions 4:00 to 5:30 pm B Poster 1: Recovery and Resiliency in Rural Mental Health Settings Room: Expo Hall Explore innovative strategies that embrace client-focused and consumer-assisted recovery in rural mental health settings. Discuss how respite beds, peer specialists, and peer courts can help individuals recover. Learn how to transition individuals from group homes and into the community. Track: Recovery and Peers in Service Delivery Lisa N. Hubbard, MA, LMHC, NCC, VP of Clinical Services, COPE Center, Inc B Poster 2: Four Ways to Change Behavioral Healthcare – Current Knowledge Network Projects Room: Expo Hall It takes approximately 17 years for the best research to reach the community — and 70% of consumers are getting the wrong care! Learn how the Knowledge Network is working to change this and find out if there’s a place for you in one of their four working groups: implementation, policy, technology, and research. Learn about the Knowledge Network’s online clearinghouse where researchers and community mental health centers can submit research protocol ideas, work together, and share results. Track: Practice Improvement and Outcomes Measurement April Bragg, PhD, Research Communications Manager, Centerstone Research Institute; Christina VanRegenmorter, MSSW, Communications and Policy Coordinator, Centerstone Research Institute B Poster 3: Improving Customer Service, Productivity, and Staff Retention Through the Care Initiative Process Room: Expo Hall Learn how you can create a “lean” system that eliminates waste, decreases cost, increases revenue, and maintains a high level of consumer and staff satisfaction. Discover how Milestone Centers overcame barriers and implemented new approaches significantly decreasing staff turnover, reducing no show rates, and maintaining the ability to provide service access within seven business days despite increases in service demand. Track: Practice Improvement and Outcomes Measurement Scott Douglass, Service Coordination Supervisor, Milestone Centers, Inc.; Victoria Livingstone, MS, CAS, BSU Director, Milestone Centers, Inc.

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Monday Afternoon Poster Sessions 4:00 to 5:30 pm B Poster 4: Integrating Medical and B Poster 6: Risk in the Real World: Identifica- Behavioral Healthcare: A Public-Private tion of and Intervention for High Clinical Risk Partnership Room: Expo Hall Room: Expo Hall The Institute for Community Living recently began an initiative to help staff better assess and intervene for clinical risk. Staff, Cobb/Douglas Community Service Board and APS Healthcare particularly those who are not clinically trained, now have have identified eight essential steps for implementing a successful additional supports so that the agency as a whole is better equipped public-private partnership in providing integrated primary and to identify and address situations that arise. Explore their model behavioral healthcare and created a complementary network of that facilitates communication, supports, and a culture of mutual services using best practices and client empowerment strategies from responsibility and cohesion — emphasizing integrated care and both the public and private sectors. Learn how their virtual medical preventive case management interventions. home has adapted the National Council’s Four Quadrant Model and incorporates disease management strategies that provide a unique Track: Clinical Services total health management approach. Michael Blady, LCSW, Associate Executive Vice President, Program Track: Health Integration and Wellness Services, Institute for Community Living, Inc. Bob Climko, MD, MBA, Medical Director, APS Healthcare of Georgia; Cheryl Holt, Director of Outpatient Services, Cobb/Douglas CSB; B Poster 7: Releasing Time to Care: The Deborah Strotz, MPA, Social Service Provider, Cobb/Douglas Community Productive Mental Health Initiative Services Board Room: Expo Hall B Poster 5: Prescription Drug Abuse: The Releasing Time to Care has been tried and tested in acute care hospitals and recently piloted in mental health community Silent Epidemic organizations in England. Its modular structure supports review Room: Expo Hall and redesign of essential systems and processes that care delivery depends on. Hear how England’s initiative has improved staff The growing nonmedical use of prescription drugs — opioids, productivity and increased the amount of time teams have available CNS depressants, and stimulants — presents a significant public for direct care. The model is underpinned by LEAN Systems health challenge in Florida and across the nation, fueled by the methodology and aims to add value to key tasks by eliminating large number of pain management clinics and ease of availability. duplication, errors, delays, searching, and repetition. However, providers report low treatment admission rates. Learn from Florida’s experience about the barriers that prevent healthcare Track: International: It’s a Small World providers from identifying and treating consumers engaged in the Jackie Ardley, Executive Director of Quality, Leicestershire Partnership nonmedical use of prescription drugs. Track: Addictions and Co-occurring Disorders Rhonda Bohs, PhD, Vice President of Research and Program Development, Spectrum Programs, Inc.

www.TheNationalCouncil.org/Conference · 202.684.7457 43 National Council for Community Behavioral Healthcare Tuesday at a Glance

Healthcare Reform In My Own Words – Addictions and Co- Children and Health Information Health Integration Board Governance Clinical Services Finance and the New Personal Stories of occurring Disorders Youth Technology and Wellness Marketplace Recovery 8:30 – 9:30 am GENERAL SESSION

Outliers: The Story of Success, Malcolm Gladwell, Coronado H/J; Celebrity Meet & Greet 9:30 – 10:30 am, Las Ventanas Lounge

9:30 – 10:00 am Coffee Break

10:00 – 11:30 am Workshops C8 C14 C1 C11 C13 C5 C18 C7 Changing the World in When the Emperor Benefits of an On- A Case Study of Electronic Health Frontline Tobacco Looking Into the Future Parallel Play: Growing Florida: Building Suc- Wears No Clothes: Site Pharmacy Organizational Records and ePre- Addiction Cessation – How Will Behavioral Up with Undiagnosed cessful State-Provider How Does a Board Coronado A/B Change: Save scribing: What You Training for Providers Healthcare Be Asperger's Partnerships, Part 1 Address CEO C10 $200,000 and Need to Know Before, and Peers: Everything Managed (or Not)? Fiesta 3/4 Coronado L Accountability? Relationships as the Improve Care During, and After You Need to Know Durango 2 C12 Yucatan Key to Recovery: Fiesta 5 Implementation Coronado P/Q The Horse Boy: A Back to Basics Technology Learning Father's Quest to Heal Fiesta 9/10 Center, Expo Hall His Son C17 Fiesta 6 Implementing Clini- cal Improvement: A Psychiatric Story Coronado M/N 11:30 am – 12:30 pm Lunch in the Expo Hall 11:45 am – 12:30 pm Lunch 'n' Learns T Lunch 2 T Lunch 4 Business Sense Key Elements for (Cents?) for Clini- Successful Electronic cal Folks Turned Health Record Imple- Administrators mentation Fiesta 6 Technology Learning Center, Expo Hall 12:45 – 2:15 pm General Session

One Child at a Time: Harlem Children's Zone, Geoffrey Canada, Coronado H/J

2:15 – 2:45 pm Coffee Break 2:45 – 3:45 pm Thought Leader Sessions TLT4 TLT1 What's Wrong With What the Future Holds Addiction Treatment: for Health IT Where Leadership is Coronado K Needed Coronado L

3:45 – 4:00 pm Break 4:00 – 5:30 pm Workshops D10 D4 D14 D11 D5 D12 Changing the World in EBPower: Supported Employ- Performance- Behavioral Health Soft- Psychological Mas- Florida: Building Suc- Evidence-Based ment: Helping Based Contract- ware and Certification querade: How Medical cessful State-Provider Practices Can People Achieve ing: Will It Save or Technology Learning Conditions Often Pres- Partnerships, Part 2 Improve Real- Recovery and Sink You? Center, Expo Hall ent with Psychiatric Fiesta 5 World Care for Economic Indepen- Fiesta 6 Symptoms Real Kids dence Coronado A/B Coronado M/N Yucatan

6:30 – 9:30 pm Fabulous Forty Gala AT EPCOT

44 www.TheNationalCouncil.org/Conference · 202.684.7457 2010 Conference Program

Personal and Practice Improvement International: It's a Leadership and Public Policy Recovery and Peers Trauma-Informed Professional and Outcomes Social Media Small World Management Influence in Service Delivery Care Development Measurement GENERAL SESSION

Outliers: The Story of Success, Malcolm Gladwell, Coronado H/J; Celebrity Meet & Greet 9:30 – 10:30 am, Las Ventanas Lounge

Coffee Break

Workshops

C9 C16 C3 C2 C15 International Approaches Closing the Gap: Defining and Maintain- Best in Class: How Does Social Media and to Suicide Prevention Making the Business ing Productivity Your Organization Measure Fundraising Fiesta 7/8 Case for Ending Health Standards Up? Social Media Lab. Disparities Durango Coronado C/D Expo Hall Fiesta 1/2 C4 C6 Emotional Intelligence Best Practices in Avoiding at Work Medication Errors Coronado K Coronado R/S

Lunch in the Expo Hall

Lunch 'n' Learns

T Lunch 1 T Lunch 3 T Lunch 7 T Lunch 5 T Lunch 6 Building a Better An Introduction to the Using Creative Media to Reducing Stigma Through Social Media on a Workforce Through Knowledge Network: Get- Tell Your Story Peer-Led Community Shoestring Budget Performance Manage- ting Involved in Research Cancun Education Social Media Lab, ment Coronado K Coronado L Expo Hall Fiesta 5

General Session

One Child at a Time: Harlem Children's Zone, Geoffrey Canada, Coronado H/J

Coffee Break Thought Leader Sessions TLT3 TLT2 Great Place to Work Stress Matters: Fiesta 6 10-Minute Tools for Managing Stress Fiesta 5

Break Workshops D8 D2 D6 D1 D3 D7 Approaches to Peer Creating and Sustaining Establishing Medical Influencing Policy: Put Your Website to The Massachusetts Support a High-Performing Necessity Preparing for the 2010 Work for You: Seven Initiative to Implement Fiesta 3/4 Executive Team Coronado C/D Elections Measures You Can Trauma-Informed Coronado K D13 Coronado R/S Implement Now Treatment for Sub- Quality and Compliance: D9 Social Media Lab, stance Use and Mental D15 Eliminating Silos to Reduce Influencing Public Expo Hall Health Disorders Tools You Can Use Risk Opinion in Tough Times: Fiesta 1/2 to Address Health Coronado L Mental Health First Disparities Aid USA Fiesta 9/10 Fiesta 7/8 D16 Transforming Mental Health Systems: A Judicial Perspective Coronado P/Q

Fabulous Forty Gala AT EPCOT

www.TheNationalCouncil.org/Conference · 202.684.7457 45 National Council for Community Behavioral Healthcare Tuesday, March 16 Tuesday Morning General Session 8:30 – 9:30 am TGS1: Outliers: The Story of Success Malcolm Gladwell, Staff Writer, The New Yorker magazine Room: Coronado H/J Author of Outliers, The Tipping Point, Blink, and What the Dog Saw, and a staff writer for The New Yorker, Malcolm Gladwell helps us think about the world a little differently. One of Time magazine’s 100 Most Influential People, he interprets new ideas in the social sciences and makes them understandable, practical, and applicable to business. He overturns many of our conventional notions about what makes a person successful. He makes sense of the complexities of life. And he is a captivating storyteller, funny and ironic. In this session, Malcolm Gladwell talks about “outliers,” helping us understand how much of a group project success is. He says, “When outliers become outliers it is not just because of their own efforts. It’s because of the contributions of lots of different people and lots of different circumstances— and that means that we, as a society, have more control about who succeeds—and how many of us succeed—than we think. That’s an amazingly hopeful and uplifting idea.” Track: Leadership and Management

Playing Next at the International Film Festival Celebrity Meet & Greet with THE HORSE BOY, 7:30 – 9:00 am, Meet Director Rupert Issacson Malcolm Gladwell ANIMATED MINDS, 9:30 – 10:00 am 9:30 – 10:30 am, Las Ventanas Lounge, Expo Hall Movie Theater Coronado Springs Resort Admission for ticket holders only. Tickets $25 (HelpDesk and at the door), proceeds support advocacy efforts for mental health and addictions treatment services. Stop by to chat with Malcolm Gladwell and take a picture with him (NO book signings at Meet & Greet). Malcolm Gladwell signs The Tipping Point and Outliers, 10:30 – 11:00 am, at the Bookstore in the Expo Hall.

46 www.TheNationalCouncil.org/Conference · 202.684.7457 2010 Conference Program

Tuesday Morning Workshops 10:00 – 11:30 am C1: Benefits of an On-Site productivity standards and explore how you and Americans with mental illnesses and can sustain and improve access and quality addictions represent an estimated 45% Pharmacy of care. Identify productivity “zappers” in of the tobacco market. This workshop Room: Coronado A/B your organization and take home a plan offers practical tools to help smokers with to help staff develop performance driven other addictions quit smoking. Our expert On-site pharmacies are a growing trend, job descriptions and evaluations that panelists provide user-friendly information and a progressive way of thinking for support your overall goals. Learn coaching so you can quickly access frontline tobacco behavioral health providers. Here’s your techniques that help your team members addiction training resources for providers chance to understand how teaming up with help themselves and dramatically improve and peers. a specialty pharmacy provider puts a critical service delivery and the bottom line without Track: Health Integration and Wellness service into the hands of the people you affecting quality of care. serve without laying the burden on your Chad D. Morris, PhD, Associate Professor, agency and staff. Understand how on-site Track: Personal and Professional Department of Psychiatry, University of pharmacies can improve communications, Development Colorado Denver; Connie Revell, Deputy compliance, staff efficiencies, and consumer Michael Flora, CEO, Ben Gordon Center and Director, Smoking Cessation Leadership Center; well-being. Consultant, MTM Services Ed Smith, LMHC CAP, Substance Abuse Track: Clinical Services Specialist, Broward County Broward Addiction Recovery Center Mark Peterson, RPh, Vice President Sales and C4: Emotional Intelligence Marketing, Genoa Healthcare; Jim Smith, CEO, QoL Meds at Work C6: Best Practices in Room: Coronado K Avoiding Medication Errors C2: Best in Class: How Emotional intelligence supports performance Room: Coronado R/S Does Your Organization and achievement including team building, performance evaluations, leadership What really gets you sued for medication Measure Up? development, fostering innovation, key staff errors? Not wrong dosage or missed dosage. Room: Coronado C/D retention, conflict management, managing Baseline data and medication monitoring change, and developing skills for coping are areas to watch as well. This workshop, Benchmarking is increasingly being used with setbacks. Join Dr. Hendrie Weisinger, sponsored by Negley Associates and the to promote performance improvement one of the world’s foremost authorities Mental Health Risk Retention Group, as part in behavioral health and human services on the development and application of of their annual risk management awards settings. Join us for a live demonstration emotional intelligence and New York program, presents practical advice on of benchmarking, using anonymous Times bestselling author in this “how to” avoiding the mistakes that cause lawsuits. audience polling technology to help workshop. Leave with the know-how to Come and benefit from the experience of you determine how your organization develop and apply emotional intelligence – other community mental health centers measures up. Evaluate the “best-in- your edge for success. with award-winning medication error risk class benchmarking” model and the management programs and learn how you Track: Personal and Professional “comparative benchmarking” model. can institute appropriate staff training to Explore steps you can take to pursue Development minimize the risk of medication errors. benchmarking, along with sources of Hendrie Weisinger, PhD, Author, Emotional Track: Practice Improvement and available data. Share your success stories Intelligence at Work and learn from others. Outcomes Measurement Book Signing, Wednesday, March 17, Melba Arthur, MEd, CPHQ, Director of Track: Practice Improvement and 11:00 – 11:30 am at the Bookstore Outcomes Measurement Organizational Quality & Human Resources, in the Expo Hall. David Lawrence Center, Inc.; MaryAnn Guerra, Paul Lefkovitz, PhD, President, Behavioral Acute Care Director, David Lawrence Center, Pathway Systems Inc.; Rick Hankey, Sr. Vice President/Hospital C5: Frontline Tobacco Administrator, LifeStream; Duranne Hawkins, Addiction Cessation LMHC, NCC, Director of Quality Health C3: Defining and Information Services, Lakeside Behavioral Training for Providers and Maintaining Productivity Healthcare, Inc.; Ron Zimmet, General Counsel, Peers – Everything You Mental Health Risk Retention Group Standards Room: Durango Need to Know Room: Coronado P/Q If you struggle with defining productivity for clinical team members, don’t miss this Smoking and nicotine addiction continues opportunity to review best practices in to be a leading public health problem

www.TheNationalCouncil.org/Conference · 202.684.7457 47 National Council for Community Behavioral Healthcare

Tuesday Morning Workshops (cont.) 10:00 – 11:30 am C7: Parallel Play: Growing Up Christie Cline, MD, President, Zialogic and Rating Scale to measure therapeutic alliance ZiaPartners; Stephenie Colston, SA Director, between client and the clinician during with Undiagnosed Asperger’s Department of Children and Families; Mark each session and the Outcome Rating Scale, Room: Fiesta 3/4 Fontaine, Executive Director, Florida Alcohol used to measure the client’s experience of and Drug Abuse Association; Kate Lyon, Mental improvement. Tim Page had always Health Director, Department of Children and been a little different. A Track: Clinical Services Families; Ken Minkoff, MD, Senior Systems noir film and opera buff Consultant, ZiaPartners; Silvia Quintana, Bob Bohanske, PhD, Chief of Clinical Services, before the age of ten, it SA/MH Regional Director, Southern Region, Southwest Behavioral Health was obvious to his parents Department of Children and Families; Bob that he was very bright, but Sharpe, President and CEO, Florida Council for nonetheless he suffered from intense social C11: A Case Study of Community Mental Health anxiety and deleterious obsessive fixations. Organizational Change: Save Page, a Pulitzer Prize winning music critic Don’t miss Part 2 on Tuesday afternoon, and author of “Parallel Play,” was in his see workshop D10. $200,000 and Improve Care forties when he discovered the cause for his Room: Fiesta 5 difficulties: Asperger’s syndrome. Hear the moving account of his incredible life and C9: International Approaches Learn how organizations are improving career and the many blessings and curses of to Suicide Prevention access to treatment, engagement, retention, a life lived outside the margins. and treatment adherence while reducing Room: Fiesta 7/8 inappropriate use of psychiatric inpatient Track: In My Own Words – Personal and emergency room services. This Stories of Recovery The World Health Organization has declared suicide a global public health crisis. Experts workshop describes the change principles Tim Page, Author, Parallel Play from New Zealand, the Netherlands, used by 50 organizations that participated England, and the U.S. provide data on in the National Council’s Access Redesign Book Signing, 11:30 am – 12:00 pm at Initiative in 2009. Hear how they improved the Bookstore in the Expo Hall. suicide worldwide and a historical context for various international approaches to consumer and staff satisfaction, the quality suicide prevention using social, cultural, of care, and consumer engagement, and Featured Workshop and clinical constructs. Explore innovative saved an average of $200,000 annually. and effective community-based suicide Find out how you as the CEO, clinical C8: Changing the World prevention programs from around the globe supervisor, or finance officer, can make in Florida: Building and hear from our international partners immediate changes to reap these benefits. as they share ideas on how these programs Track: Finance Successful State-Provider might be adapted and offered in the U.S. Scott Lloyd, Vice President, MTM Services Partnerships, Part 1 Track: International: It’s a Small World Room: Coronado L Gail Hutchings, President and CEO, Behavioral C12: The Horse Boy: Health Policy Collaborative, LLC; Antony In 2008, Florida launched a statewide A Father’s Quest to Heal initiative to build a welcoming, recovery- Sheehan, CEO, Leicestershire Partnership NHS oriented, integrated system of care using Trust; Morton Silverman, MD, Senior Advisor, His Son Education Development Center, Inc.; Fran Drs. Minkoff and Cline’s Comprehensive Room: Fiesta 6 Continuous, Integrated System of Care. In Silvestri, Director, International Initiative, this unique collaboration, the Department Mental Health Leadership; Cornelis van The Horse Boy is the moving of Children and Families and both the Houwelingen, MD, Mr., GGz Eindhoven true story of Rowan, a boy mental health and the alcohol and drug from Elgin, Texas diagnosed abuse provider associations established a C10: Relationships as the Key with autism. Rowan’s parents, partnership to oversee and steer this process, journalist and former horse and disseminate it locally. This workshop to Recovery – Back To Basics trainer Rupert Isaacson and psychology describes how provider associations and Room: Fiesta 9/10 professor Kristin Neff, share their quest to find state leadership can work together to a therapy to help their son and chronicle their facilitate system transformational change Two significant predictors of successful odyssey as they trek on horseback through with limited resources. These approaches clinical outcomes are the consumer’s Outer Mongolia in an attempt to find a have relevance to other resource-strapped subjective experience of improvement and treatment that worked for Rowan. state and local systems with opportunities to the alliance between the clinician and the Track: In My Own Words – Personal consumer. A back-to-basics approach, inspire progress and positive energy. Stories of Recovery focusing on the relationship may just Track: Addictions and Co-occurring be the key to improved outcomes. This Rupert Isaacson, Founder and Director, Disorders workshop describes the use of the Session The Horse Boy Foundation

48 www.TheNationalCouncil.org/Conference · 202.684.7457 2010 Conference Program

Book Signing, 2:30 pm – 3:00 pm at the C15: Social Media and C17: Implementing Clinical Bookstore in the Expo Hall. Fundraising Improvement: A Psychiatric Story The Horse Boy at the International Film Room: Social Media Lab, Expo Hall Room: Coronado M/N Festival, 7:30 – 9:00 am and 4:00 – 5:30 pm at the Expo Hall Movie Theater. Valley Medical Center is the public hospital This workshop features medical directors of for Silicon Valley, serving the underserved community behavioral health centers who and providing specialty services to a have spent the last year leading clinical C13: Electronic Health Records staggeringly large population. After practice improvement projects as part of the and E-Prescribing: What You eight years of budget cuts, they faced National Council’s Psychiatric Leadership Need to Know Before, During the mandated closure of half their beds… Development Program. Join them to learn unless the voters approved a tax increase about their areas of focus, implementation and After Implementation allowing VMC to rebuild—at a cost of nearly strategies, how they overcame challenges, Room: Technology Learning Center, a billion dollars. In this session, learn how and next steps. Presenters also share their social media helped VMC prove the value insights into the role of the medical director Expo Hall of their organization to secure financial in leading organizational change. Electronic prescribing is the future and support and avoid having to shut down. Track: Clinical Services is one of the four key components of Discuss how social media can help launch meaningful use. Here’s a great opportunity your multimillion dollar giving goal. Join Moderator: Anita Everett, MD, DFAPA, Section to learn more about the typical e-prescribing Silicon Valley’s “Outstanding Professional Director Community and General Psychiatry, systems and the advantages and challenges Fund Raiser 2008” in a fun and useful look Johns Hopkins Bayview Community Psychiatry; of using e-prescribing. Find out what you at how the public sees your healthcare Ed Gentile, MD, Chief Medical Officer. need to consider in selecting a vendor. organization today…and how they could Community Partnership of Southern Arizona; Examine the best process and timelines see you tomorrow. Matt Hurford, MD, Medical Director, Hall- Mercer Community Mental Health Center; for implementation and the inevitable Track: Social Media challenges during and after you go live. Jeannie Tse, MD, Director of Integrated Health, Chris Wilder, Executive Director, Valley Medical Institute for Community Living, Inc. Track: Health Information Technology Center Foundation Javed Husain, CEO, Streamline Healthcare Solutions, LLC; Cuneyd Tolek, MD, DABFM, C18: Looking into the Future – FAAFP, VP for Medical Services; Medical C16: Closing the Gap: Making How Will Behavioral Healthcare Director, Harbor Behavioral Healthcare the Business Case for Ending be Managed (or Not)? Health Disparities C14: When the Emperor Wears Room: Durango 2 Room: Fiesta 1/2 No Clothes – How Does a Board We’ve reached the “Tipping Point” in the The National Healthcare Disparities Report health policy and medical communities, Address CEO Accountability? continues to document disparities in with the awareness that addressing the Room: Yucatan behavioral health and healthcare quality healthcare needs of persons with serious for diverse populations. What’s the business mental illness and the behavioral healthcare This workshop describes how effective case for closing the gap to end health needs of all Americans is essential to getting boards advance the probability of success of disparities? What are steps you can take in a handle on U.S. healthcare expenditures. a CEO. Join an engaging discussion about your organization to close the gap? With the impending passage of healthcare board responsibilities to the community reform and the implementation of parity, and to ensuring that the organization’s This workshop also highlights quality new service delivery and financing models mission is being fulfilled. Learn how boards improvement efforts, data-driven strategies, will quickly evolve to support primary care can use a dashboard approach to know if legal-regulatory compliance, and good and behavioral health integration in order to their organization is in trouble before a business practices that drive reductions bend the cost curve. This workshop explores crisis develops. Explore the importance of in health disparities and enhance how the new models will impact your transparency and ongoing communications organizational productivity, satisfaction organization and how you can be prepared. between board and the CEO and come and outcomes. away with steps a board and CEO can take Track: Leadership and Management Track: Healthcare Reform and the New together when problems do arise. Marketplace Larke Huang, PhD, Senior Advisor, Office of the Track: Board Governance Administrator, Substance Abuse and Mental Carl Clark, MD, CEO, Mental Health Center of Denver; MA, ACSW, Principal, The David Guth, Jr., MSSW, CEO, Centerstone of Health Services Administration Charles Curie, Curie Group, LLC; Health Care America; Stuart Meyers, MBA, EdD, President, Henry Harbin, Consultant; CPA, Principal, MCPP The Meyers Group; John Rose, Board Vice Chair, Dale Jarvis, Centerstone of America Healthcare Consulting; Anne McCabe, Senior VP, Magellan Public Sector Solutions

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Tuesday Lunch ‘n’ Learns 11:45 am – 12:30 pm Pick up lunch in the Expo Hall before heading T Lunch 2: Business Sense (Cents?) for to your session. Clinical Folks Turned Administrators Room: Fiesta 6 T Lunch 1: Building a Better Workforce Often, clinical supervisors promoted to administrators know nothing Through Performance Management about business administration. When these new administrators are in charge, they struggle with the basics — how to develop a budget Room: Fiesta 5 or business plan, and how to “fix” business problems. This workshop Discover how to develop employee skills and improve organizational outlines key principles and skills to help turn clinical supervisors effectiveness through a research-based performance management into star program administrators. system. This system provides a clear understanding of job Track: Finance expectations, measures employee performance, provides feedback to keep performance on track, guides improvement, and rewards Janet Feingold, LCSW, VP/COO, High Point Treatment Center good performance. Learn to use the system for results in your organization. T Lunch 3: An Introduction to the Knowledge Track: Leadership and Management Network: Getting Involved in Research Joe Carloni, Director of Adult Behavioral Health, Lakeview Center, Inc; Marvin Chaffin, MS, LMHC, Director – Business & Workforce Room: Coronado K Development, Lakeview Center, Inc; Gail Combs, Clinical Training Director, Are you interested in making sure your clients get the best Lakeview Center, Inc treatments possible? Would you like to participate in research with top-tier universities and in federal studies examining what works in community mental health? Come and learn about the Knowledge Network, an innovative project that brings together mental health centers, academic researchers, behavioral health advocates, industry leaders, and policymakers to work together to transform behavioral healthcare. Track: Practice Improvement and Outcomes Measurement April Bragg, PhD, Research Communications Manager, Centerstone Research Institute; Thomas Doub, V. P. for Research, Centerstone Research Institute; Christina VanRegenmorter, MSSW, Communications and Policy Coordinator, Centerstone Research Institute

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T Lunch 4: Key Elements for Successful T Lunch 7: Using Creative Media to Tell Electronic Health Record Implementation Your Story Room: Technology Learning Center, Expo Hall Room: Cancun Implementing a new electronic health record is a daunting In spring 2008, near-financial collapse propelled Cascadia task — this workshop gives you tools and insights to deal with Behavioral Healthcare into the media and government attention. two key factors for successful implementation, leadership and Cascadia sought to merge small, struggling organizations into workflow analysis. Learn the basics — how to define project scope, one large provider to reduce administrative overhead and provide develop an RFP for vendor selection, and more. Assess current a safety net for people with severe and persistent mental illness. business processes and explore how you can use EHR capabilities Complex, constantly changing reimbursement models kept the to leverage improvements. Discuss key skill sets for effective shoestring nonprofit one step behind. Today Cascadia survives as implementation teams. the largest behavioral health provider in Oregon. Nonetheless, its Track: Health Information Technology reputation has yet to fully recover, with the press less interested in its recovery than it was in its near-collapse. Telling the story — both Tim Carpenter, MSW, Senior Business Analyst, Lutheran Social Service of humanitarian and financial — to engage the public’s interest and Minnesota; Peggy Giglio, Senior Business Analyst, Defran Systems; Peter support has been challenging — come and share lessons learned. Zucker, PhD, VP, Clinical Services, Stars Behavioral Health Group Track: Public Policy Influence Maggie Bennington-Davis, MD, Chief Medical Officer,C ascadia T Lunch 5: Reducing Stigma Through Peer- Behavioral Healthcare, Inc.; Derald Walker, CEO, Cascadia Behavioral Led Community Education Healthcare, Inc. Room: Coronado L

Community educators chronicle their five-year journey through Michigan and the country to decrease stigma and spread the message of hope for persons with mental illness. Learn how to start an anti-stigma campaign in your community and how to find community partners to get your program off the ground and running. Track: Recovery and Peers in Service Delivery Laura Farwell, MS, Organization/Community Education and Development D, Community Network Services; Malkia Maisha Newman, Community Educator, Community Network Services; Emily Smith, Playing Next at the Community Educator, Community Network Services International Film Festival HBO ADDICTION SERIES, T Lunch 6: Social Media on a Shoestring 12:30 – 2:00 pm Budget THE BRIDGE, 2:15 – 3:15 pm Room: Social Media Lab, Expo Hall ANIMATED MINDS, 3:30 – 4:00 pm Learn how you can employ social media on a shoestring budget. Expo Hall Movie Theater Find inexpensive tools you can use to extend your reach as an organization. Hear how nonprofit organizations are getting the marketing message out at little to no cost. Learn about permission- based marketing tools — Linked-In, Twitter, and more. Track: Social Media Paul Kirsch, Marketing Manager, The Echo Group

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Tuesday Afternoon General Session 12:45 – 2:15 pm

TGS2: One Child at a Time: Harlem Children’s Zone Geoffrey Canada, President and CEO, Harlem Children’s Zone Room: Coronado H/J As a child growing up in New York’s South Bronx, Geoffrey Canada believed that Superman would come and clean up his neighborhood and was shattered when his mom dissolved the myth. But today, the miracles he has wrought in Harlem bear testimony to Canada’s own status as superhero, as the community problem solver we all want to be. The safety net he has created in Harlem is woven so tightly that children in the neighborhood just can’t slip through. As Canada said in an interview with National Council Magazine, “We not only support physical rebuilding of communities, but we also work with the adults in our program to help them reclaim their communities as their own, to drive change. We believe that for children to do well, their families have to do well. And for families, to do well, their community must do well.” Join us to learn how Canada succeeded in community rebuilding and why the President has allocated $10 million to replicate Canada’s model in the form of Promise Neighborhoods across the nation. Track: Children and Youth Geoffrey Canada signs Whatever It Takes: Geoffrey Canada’s Quest to Change Harlem and America, 3:30 – 4:00 pm, at the Bookstore in the Expo Hall.

Enhancing Revenue from Commercial and Managed Care Insurance Markets

2:15 – 5:15 pm while implementation in 2010 of the Paul Wellstone and Pete Domenici Mental Health Parity and Addiction Equity Act of Special Session by David Lloyd, 2008 will increase access to behavioral health coverage for President, MTM Services more than 113 million Americans. This special session covers Room: Durango 2 a broad range of issues — third party referral and reporting requirements; expanding staff capacity through improved Change is coming! Reimbursement for clients served in access and engagement procedures; and effective systems for community behavioral health organizations is shifting managing copays, pre-certs, authorizations, and other challenges dramatically — to public-private partnerships that build upon associated with third party billing. Come and benefit from David commercial insurance products. Whether through insurance Lloyd and his team’s experience with hundreds of community exchanges, co-ops, or expansion of Medicaid managed care, behavioral health organizations on managing change and healthcare reform — when it happens — is expected to expand improving revenue. coverage to more than 30 million uninsured Americans,

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Tuesday Afternoon Thought Leader Sessions 2:45 – 3:45 pm TLT1: What the Future Holds TLT2: Stress Matters: TLT3: Great Place to Work for Health IT 10-Minute Tools for Room: Fiesta 6 Room: Coronado K Managing Stress Each year the Great Place to Work® Institute, Inc. selects Psychiatrist and Room: Fiesta 5 the “100 Best Companies computer whiz Robert The National Institute to Work for in America” Kolodner, MD, was of Health’s National and publishes this list in head of the Office Heart, Lung, and Blood Fortune magazine. The of the National Institute has introduced institute shares highlights from its sizable Coordinator for employee programs body of research on how the 100 Best create Health Information Technology at the U.S. like Weight Watchers at Work meetings, a environments that leverage the talent and Department of Health and Human Services preventative medicine lecture series, classes skill of their workforces to reap tangible and Chief Health Informatics Officer at on how to eat healthy meals at restaurants, business value. This session makes the the Veterans Health Administration. He and yoga and Pilates training classes. business case for focusing on workplace outlines current challenges in healthcare development, and examines innovative best delivery systems, recent legislation that has Rachel Permuth-Levine is the fourstar practices of the 100 Best. Michael Burchell led to a significant increase in activities general of the institute’s war on shares proven secrets to building a high- and investments related to electronic stress, overseeing wellness and disease performance workplace where managers health records and personal health records. prevention programs for 1,500 employees. and employees share trust, passion, Kolodner discusses the impact that may She shares many low-cost or no-cost productivity, and a commitment to results. result from emphasizing health-related options to improve employee morale, Come and ready to enter your workplace in activities beyond those focused on reduce stress, boost productivity, and save the Fortune competition! healthcare and by embracing a person- costs in the workplace. centered perspective. He explores recent Track: Personal and Professional Track: Leadership and Management trends that enable individuals to do more Development Michael Burchell, PhD, Vice President for Global and more complex communication and Business Development, Great Place to Work Rachel Permuth-Levine, PhD, MSPH, CESP, social networking tasks on their own with Institute the aid of simple-to-use technologies. Director, NHLBI Center for Employee Wellness Track: Health Information Technology Robert Kolodner, President, Collaborative TLT4: What’s Wrong With Transformations, LLC Addiction Treatment: Where Leadership is Needed Room: Coronado L Thomas McLellan is one of the nation’s foremost leaders in advancing the science of addiction treatment and improving access to effective care. It is on account of his Get up to speed on Facebook, Twitter, YouTube…. pioneering efforts that addiction is now and hang out with the cool kids, only at the Social recognized as a chronic illness requiring longer term care strategies patterned after Media Lab. medical models. McLellan takes what he describes as “A long overdue national look at our prison policies; collaborative strategies among the prevention, treatment, Playing Next at the criminal justice, healthcare and education International Film Festival fields; and continued modernization of specialty treatment and prevention centers.” THE HORSE BOY, 4:00 – 5:30 pm, Track: Addictions and Co-occurring Meet Director Rupert Issacson Disorders Expo Hall Movie Theater Thomas McLellan, PhD, Deputy Director, White House Office of National Drug Control Policy

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Tuesday Afternoon Workshops 4:00 – 5:30 pm D1: Influencing Policy: Preparing for the D4: EBPower: Evidence-Based Practices Can 2010 Elections Improve Real-World Care for Real Kids Room: Coronado R/S Room: Coronado M/N In the U.S. Congress, 36 of the 100 senate seats and all 435 of Do evidence-based treatments work with children and adolescents? the house seats will be in play. And 36 states hold elections for 50 years of research says yes, but these treatments often struggle in governor. Candidates differ in their views about mental health and real-world clinical practice. Using the Deployment-Focused Model, addiction services — views that can have a dramatic impact on your you can build robust, practice-friendly interventions by embedding consumers, services, and funding. Learn how you can influence their development and testing within your setting. This workshop views and get involved in strategic grassroots action at the local, explores the model, reviews recent evidence on treatment effects in state and national levels. clinical trials and in clinical practice, and identifies the problems Track: Public Policy Influence many evidence-based treatments encounter in practice. Kevin Gottlieb, President, Kevin Gottlieb and Associates Track: Children and Youth John Weisz, PhD, President and CEO, Judge Baker Children’s Center D2: Creating and Sustaining a High- Performing Executive Team D5: Behavioral Health Software and Room: Coronado K Certification Are the strengths of each member of your executive team Room: Technology Learning Center, Expo Hall fully used? Does your team avoid healthy conflict? Do team The certification of electronic health records and EHR software dynamics get in the way of achieving great results? Are your is crucial to accelerating the adoption of health IT nationwide team meetings unproductive? A high performing, accountable and one of the key components of meaningful use. Through executive team is one of the few competitive advantages the American Recovery and Reinvestment Act, Washington has available to any organization looking for a powerful point of emphasized the importance of certification by offering several differentiation. High performing teams accomplish more in incentives to providers and hospitals for the meaningful use of less time and make quality decisions to maximize the strengths certified technology. Future healthcare reform efforts also are likely of the individual members for the good of the team and the to promote certification of EHRs. Here’s your opportunity to learn organization. This workshop, based on Patrick Lencioni’s the latest on behavioral health software certification — come and bestselling book, “The Five Dysfunctions of a Team,” shares a engage in a question and answer session to learn how certification practical model for eliminating the distractions that prevent affects you. executive teams from functioning at their best. Track: Health Information Technology Track: Leadership and Management Michael Morris, President & CEO, Anasazi Software, Inc. Pamela Bilbrey, MS, MBA, President, Bilbrey & Associates D6: Establishing Medical Necessity D3: Put Your Website to Work for You: Seven Room: Coronado C/D Measures You Can Implement Now Ensuring medical necessity from assessment to treatment plan to Room: Social Media Lab, Expo Hall progress notes is challenging, especially for Medicaid rehabilitation option services. This workshop provides a set of criteria for Is your organization’s website helping you find, retain, and establishing medical necessity throughout the “Golden Thread.” engage clients and supporters? What are some easy, low-cost Presenters share a variety of tools in to make it easier for clinicians ways to turn your website into a business development tool? How to document medical necessity and outline training, monitoring, do you incorporate the best of YouTube, Facebook, Twitter, and auditing, compliance oversight, and accountability mechanisms to online community forums? Who should really be responsible for support documentation throughout the clinical record. managing your website? And most importantly, what’s the return on investment? Discover the answers as experts review winning Track: Practice Improvement and Outcomes Measurement websites from healthcare organizations and show you how you can Terry Haru, PhD, Chief Compliance Officer, Heritage Behavioral Health replicate their success. Center; Tim Macken, Chief Clinical Officer, Heritage Behavioral Health Track: Social Media Center; Mary McClimon, Director of Reimbursement and Support Services, Heritage Behavioral Health Center Afshin Khosravi, CEO, Trilogy Integrated Resources, Inc.

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D7: The Massachusetts Initiative to Featured Workshop Implement Trauma-Informed Treatment for D9: Influencing Public Opinion in Tough Substance Use and Mental Health Disorders Times: Mental Health First Aid USA Room: Fiesta 1/2 Room: Fiesta 7/8 Discover why Massachusetts is leading the way in delivering As demand for mental health services trauma-informed treatment and take away tools you can use to USA continues to grow in a tough economy, improve your organization’s ability to deliver trauma-informed care. discover how you can position your organization as a leader in the community Learn about Massachusetts’ systems-wide initiative to improve and improve mental health literacy. Learn trauma care through selection of trauma champions/trauma teams, how Mental Health First Aid USA — a on-site training, train-the-trainer models, development of trauma groundbreaking public education initiative strategic plans, and technical assistance in implementing the plans. that has trained 5,000+ people to recognize Track: Trauma-Informed Care and respond to the risk factors and warning Norma Finkelstein, PhD, Executive Director, Institute for Health and signs of mental and addiction disorders — Recovery; Laurie Markoff, Director of Trauma Integration Services, can help you get there. See how more than 500 colleagues across Institute for Health and Recovery the country have implemented Mental Health First Aid in their communities. Our panelists — all Mental Health First Aid USA pioneers — explain why and how you should bring this program D8: Approaches to Peer Support to your community and share tips for funding, marketing, and sustainability. They’ll discuss how you can seek local collaborations Room: Fiesta 3/4 and offer the program to law enforcement, first responder, school, Evidence continues to build on the effectiveness and cost savings business, workplace, primary care, faith communities, and other associated with having peers provide services and supports across interested groups. mental health settings. Hear from international leaders in peer Track: Public Policy Influence support programs about their experiences and share your success stories in using a peer support model. Learn what the outcomes George DelGrosso, Executive Director, Colorado Behavioral Healthcare data has to say about recovery and improved quality of life. Council; Bryan Gibb, Director of Public Education, National Council Discuss leadership and supervision issues and explore financing for Community Behavioral Healthcare; David Johnson, CEO, Bert Nash opportunities for peer services. Community Mental Health Center; Richard Leclerc, ACSW, President and CEO, Gateway Healthcare, Inc.; Donald Miskowiec, CEO, North Central Track: International: It’s a Small World Behavioral Health Services Gail Hutchings, President and CEO, Behavioral Health Policy Collaborative, LLC; Richard Pulice, PhD, MPH, CPH, Associate Professor and Chair of the Social Work Department, Director, Institute for Community Research and Training, The College of Saint Rose; Steve Miccio, Executive Director, PEOPLe, Inc.; Vanessa Sweeney, MPH, CHES, Supervisor, Peer Support Specialist Program, Metropolitan Human Services District

The International Film Festival beckons — come into our “Movie Theater” in the Expo Hall to enjoy our feature selections and chat with the cast and crew.

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Tuesday Afternoon Workshops (cont.) 4:00 – 5:30 pm Featured Workshop D12: Psychological Masquerade: How D10: Changing the World in Florida: Medical Conditions Often Present with Building Successful State-Provider Psychiatric Symptoms Partnerships, Part 2 Room: Coronado A/B Room: Fiesta 5 Behavioral, emotional, and cognitive symptoms stem not only from This is a follow-up to workshop C8 on Tuesday morning, describing mental illness but also from a variety of medical conditions — heart how Florida is leading the nation in implementing Drs. Minkoff and problems, endocrine disorders, neurological disorders, infections, Cline’s Comprehensive Continuous, Integrated System of Care. medications, etc. What we see as psychiatric symptoms are often best explained medically. Neurological conditions are often first In 2008, Florida launched a statewide initiative to build a diagnosed as psychiatric disorders and misdiagnosis leads to welcoming, recovery-oriented, integrated system of care using Drs. mistreatment. Learn to spot the clues that should lead us to suspect Minkoff and Cline’s Comprehensive Continuous, Integrated System psychological masquerade, and to know when a brain disorder is of Care. In this unique collaboration, the Department of Children present. Leave this session with a series of tests that are helpful in and Families and both the mental health and the alcohol and drug determining psychological masquerade. abuse provider associations established a partnership to oversee and steer this process, and disseminate it locally. This workshop Track: Health Integration and Wellness describes how provider associations and state leadership can work Ken Ryan, MC, GMHS, Program Supervisor, Older Adult Community together to facilitate system transformational change with limited Programs, NAVOS resources. These approaches have relevance to other resource- strapped state and local systems with opportunities to inspire progress and positive energy. D13: Quality and Compliance: Eliminating Track: Addictions and Co-occurring Disorders Silos to Reduce Risk Christie Cline, MD, President, Zialogic and ZiaPartners; Stephenie Colston, Room: Coronado L SA Director, Department of Children and Families; Mark Fontaine, Every behavioral health organizations makes informal and formal Executive Director, Florida Alcohol and Drug Abuse Assoc; Kate Lyon, efforts to measuring and improve the quality of care. It’s time to MH Director, Department of Children and Families; Ken Minkoff, MD, re-examine these efforts through a compliance lens, given the Office Senior Systems Consultant, ZiaPartners; Silvia Quintana, SA/MH Regional of Inspector General and the Medicaid Fraud Control Units’ success Director, Southern Region, Department of Children and Families; Bob in sanctioning providers for not meeting quality standards. Examine Sharpe, President and CEO, Florida Council for Community the inherent quality-related risks in behavioral health and learn Mental Health how to measure and reduce risk. Understand why the separation of quality of care and compliance into their own departments is D11: Performance-Based Contracting: important in light of new federal initiatives. Will It Save or Sink You? Track: Practice Improvement and Outcomes Measurement Mary Thornton, President, Mary Thornton & Associates, Inc. and Editor, Room: Fiesta 6 Compliance Watch newsletter from the National Council for Community Performance-based contracting is the new buzzword in health and Behavioral Healthcare human services. Is it simply a fad? Or a term that means so many different things to so many different people that it confuses and abuses providers rather than improve care and accountability? Join this workshop to uncover the true meaning of performance-based contracting and develop and advocate for a framework to use this approach to improve care, increase accountability, and strengthen the delivery system. Whether performance-based contracting is on your horizon or currently being used to “beat up” provider organizations in your community, this is a workshop you don’t want to miss. Track: Finance Mady Chalk, MSW, PhD, Director, Center for Policy Research and Analysis, Treatment Research Institute; Dale Jarvis, CPA, Principal, MCPP Healthcare Consulting

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D14: Supported Employment: Helping D16: Transforming Mental Health Systems: A People Achieve Recovery and Economic Judicial Perspective Independence Room: Coronado P/Q Room: Yucatan It is estimated that currently 400,000 people with mental illnesses are incarcerated in jails and prisons across the country, and many Supported employment is and evidence-based practice that has are re-arrested shortly after release into the community. Every day proved far more effective than other employment interventions our courts, correctional facilities, and law enforcement agencies in helping consumers secure competitive employment. However, are witness to a parade of misery brought on by untreated mental fewer than 2% of people with severe mental illness in the U.S. have illnesses and addiction disorders. In Miami-Dade County, Judge access to evidence-based supported employment. This workshop Steven Leifman refused to accept status quo and determined to provides an overview of supported employment and its effectiveness figure out why and where the system was failing — he set out to and shares practical strategies for successful implementation in learn all he could about the community mental health system and psychosocial rehabilitation programs. Take away practical tools for how it intersected with the criminal justice system. Discover what implementing supported employment programs in your agency. judge Leifman learned and how it contributed to the success of Track: Clinical Services Miami Dade County’s Criminal Mental Health Project. Take home Anthony Zipple, CEO, Thresholds Rehabilitation Centers ideas for replication of a successful criminal justice initiative in your community. Track: Public Policy Influence D15: Tools You Can Use to Address Health Judge Steven Leifman, Special Advisor on Criminal Justice & Mental Disparities Heath, Supreme Court of Florida Room: Fiesta 9/10 Despite the amazing advancements in healthcare, there are still great disparities in care between Caucasian Americans and people of minority ethnicities. This workshop provides tools to implement quality improvement programs that address cultural competency including the Multicultural Health Care: A Quality Improvement Guide – a free guide and resource library developed by the National Committee for Quality Assurance and Lilly USA. Hear how the New Mexico Human Services Department has used the guide to successfully implement their own quality improvement initiatives. Learn the four key steps for implementing a cultural competency quality improvement process. Track: Leadership and Management Jessica Briefer French, MHSA, Senior Consultant for Research, NCQA; William H. Kyles, MPA, MA, President/CEO, Comprehensive Mental Health Services; Karen Moore, President/CEO, Moore Consulting Group, Inc.; Kathleen Shoemaker, PharMD, MBA, Business to Business, Federal and Quality Accounts, Lilly USA

Playing Next at the International Film Festival ADAM, 7:30– 9:30 pm Expo Hall Movie Theater

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Healthcare Reform In My Own Words – Addictions and Co- Children and Health Information Health Integration Board Governance Clinical Services Finance and the New Personal Stories of occurring Disorders Youth Technology and Wellness Marketplace Recovery 8:30 – 9:30 am GENERAL SESSION

The Magic of Disney's Leadership, Lee Cockerell, Coronado H/J

9:45 – 10:45 am Thought Leaders TLW3 TLW1 The Future of Addic- Crazy for Life: Escapades tions Treatment of a Bipolar Princess Fiesta 6 Coronado K 10:45 – 11:00 am Break 11:00 am – 12:30 pm Workshops E11 E1 E6 E2 E10 E13 E8 Medication-Assisted Accountability Thirty Years in Assessments: The Electronic Health Substance Abuse and How Are We Going to Treatment for Sub- 101: Aligning the Making: Are Golden Thread Records Implementa- Integration Get Paid Tomorrow? stance Use Disorders Organizational We There Yet? between Medical tion: Measurement, Fiesta 3/4 Emerging Models for in Community Mental Goals and Executive Implementation Necessity and Meaningful Use and Health and Behavioral Health Settings Performance of Child/Family Person-Centered Clinical Quality Healthcare Fiesta 5 Coronado A/B Evidence-Based Services Expo Hall Coronado L Practices Coronado C/D Coronado K E5 Hiding Behind HIPAA Coronado R/S E14 Technology Creates a New Approach to Psychiatric Emergency Services in Rural Settings Fiesta 1/2

12:30 – 1:00 pm Coffee Break 1:00 – 2:30 pm General Session

Where Do We Go From Here? Kathyrn Power Coronado H/J

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Personal and Practice Improvement International: It's a Leadership and Public Policy Recovery and Peers Trauma-Informed Professional and Outcomes Social Media Small World Management Influence in Service Delivery Care Development Measurement GENERAL SESSION

The Magic of Disney's Leadership, Lee Cockerell, Coronado H/J

Thought Leaders TLW2 The Power of Positive Criticism Fiesta 5 Break

Workshops

Be a Change Hero Using E12 E3 New Project Manage- Opportunities to Expand Back in the Trenches: ment Techniques Access to Permanent Turning Trauma Around Fiesta 7/8 Supportive Housing Coronado M/N Fiesta 6 E4 E7 Creating Cultures of Integrating Treatment Trauma-Informed Care and Supervision for Coronado P/Q Justice-Involved Clients Monterrey

Coffee Break General Session

Where Do We Go From Here? Kathyrn Power Coronado H/J

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WGS1: The Magic of Disney’s Leadership Lee Cockerell, Former Executive Vice President of Operations, Walt Disney World Resort Room: Coronado H/J Leave Disney knowing how YOU can create “magic.” Lee Cockerell can show you how — through ten common-sense leadership strategies. He is known for delivering ideas about leadership in a commonsense way that can really help you improve your effectiveness at work, at home, and in your community. Cockerell says, “There is a big difference between Very Good and Excellent, and the reason the computer can’t figure it out is that it takes the Human Factor to make an experience Excellent. As Walt said, it requires people to make the dream a reality.” The stories that helped Cockerell shape Disney’s incredible success during his years as Executive Vice President of Operations is an eye-opener for every healthcare organization, regardless of size or mission. Track: Leadership and Management

9:00 am – 4:00 pm 10:00 am – 4:00 pm By Invitation Only By Invitation Only National Council Primary Mental Health First Aid USA Care and Behavioral Health Instructor Summit Learning Communities Room: Durango 1 Summit Certified Mental Health First Aid USA USA Room: Durango 2 instructors convene Members of to share a vision the National for the growth of Council Learning Mental Health First Communities convene Aid USA in 2010 and to address the beyond and discuss difference in work new opportunities, cultures between marketing plans, primary care and behavioral health, define best practices, curriculum development, roles for consumers in integrated healthcare, tools and resources, and dissemination to and examine key issues in providing specific audiences —law enforcement, higher primary care screening in behavioral health education, primary care, the workplace, and settings. faith communities. Facilitated by Kathy Reynolds, Vice President, Facilitated by the National Council for Health Integration and Wellness Promotion, Community Behavioral Healthcare, Maryland National Council for Community Behavioral Department of Health and Mental Hygiene, Healthcare Missouri Department of Mental Health

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Wednesday Morning Thought Leaders 9:45 – 10:45 am TLW1: Crazy for Life – Escapades of TLW3: The Future of Addictions Treatment a Bipolar Princess Room: Fiesta 6 Room: Coronado K A preeminent national medical and legal expert on treatment of substance use disorders, Dr. Victoria Maxwell is one of North America’s Clark has led efforts to bring research and most sought-after speakers and educators on practice together to provide effective and the ‘lived’ experience of mental illness and accessible treatment to those in need. Based on recovery, raising awareness and reducing his experiences working to advance treatment stigma. An award-winning actress and for diverse populations, including veterans, individuals in the playwright with over 20 years experience, criminal justice system, and those with co-occurring psychiatric and Victoria has worked alongside David Duchovny, John Travolta, and addictive disorders, Dr. Clark shares his thoughts on the importance Johnny Depp, among others. After her diagnosis of bipolar disorder, of embracing emerging treatments for substance use disorders. anxiety and psychosis, she became extremely proactive in her recovery. She combines her theater background, personal experience Track: Addictions and Co-occurring Disorders of psychiatric illness and professional knowledge as a mental health Westley Clark, MD, JD, Director, SAMHSA Center for Substance worker, to give a unique and powerful insider’s perspective on Abuse Treatment dealing with depression & other mental illnesses. Track: In My Own Words – Personal Stories of Recovery Victoria Maxwell, BFA, BPP, Mental Health Educator, Consultant, Actor, Writer

TLW2: The Power of Positive Criticism Room: Fiesta 5 Giving and taking criticism — both tasks are extremely difficult for most people and few do either well. In this high impact presentation, Hendrie Weisinger, the originator of the highly regarded techniques of criticism training, and author of The Power of Positive Criticism shows you how to convert the everyday process of giving and taking criticism from an often destructive encounter into a positive, stimulating, beneficial experience for everyone involved. Dr. Weisinger examines what makes it difficult to give and take criticism, and identifies the crucial differences between criticism and feedback. He reveals five tips for handling your most challenging criticism encounters, and explains how you can be a “Positive Critic.” Track: Personal and Professional Development Hendrie Weisinger, PhD, Author Book Signing, 11:00 – 11:30 am at the Bookstore in the Expo Hall.

Stop by the Bookstore in the Expo Hall for bargains on the latest bestsellers and popular industry titles.

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Wednesday Morning Workshops 11:00 — 12:30 am E1: Accountability 101: Aligning E3: Back in the Trenches: Turning Organizational Goals and Executive Trauma Around Performance Room: Coronado M/N Room: Coronado A/B Tonier Cain’s story reflects a long history of childhood and adult sexual abuse, homelessness, This is a must-attend session for all board members who recognize and a drug addiction that led to 66 drug-related they are accountable for the performance of their organizations and convictions. After being incarcerated numerous CEOs and need help. Come and learn how to align performance times and losing several of her children to expectations with organizational goals and guide the performance the foster care system, Cain found a program your CEO. You’ll lead your organization to success and decrease the that helped her addictions by addressing her trauma. The turning emotion and increase objectivity when it’s time to evaluate your point came when a trauma-informed clinician asked Cain “What CEO’s performance! happened to you?’ instead of “What’s wrong with you?” In the four Track: Board Governance years since she completed the program, Cain has been drug- and Jan Bodily, LCSW, Executive Director, Four Corners Behavioral Health; alcohol-free, become a national speaker on trauma issues, and is a Chris Conrad, Board Member, Four Corners Behavioral Health; Ron homeowner and a nurturing mother to her young daughter. Hear Morton, MPA, CBHE, Vice President, The Meyers Group this powerful firsthand account of why it is important to deliver trauma-informed services. Track: Trauma-Informed Care E2: Assessments: The Golden Thread Tonier Cain, Consumer Advocate Between Medical Necessity and Person- Centered Services E4: Creating Cultures of Trauma-Informed Room: Coronado C/D Care The DLA-20 (Daily Living Activities) provides a baseline functioning Room: Coronado P/Q assessment in consumers’ activities of daily living that can help your organization meet state and federal regulatory requirements for Learn about the concepts underlying the trauma-informed funding, document service plan goals, and achieve outcomes. This approach to human services — an approach that takes into account workshop reviews how you can use the DLA20 to reliably diagnose a comprehensive knowledge of trauma prevalence, impact, and DSMIV Axis V Global Assessment of Functioning; demonstrate paths to recovery in every aspect of a program. Discover how to medical necessity by assessing functioning in the community; nurture core values of safety, trustworthiness, choice, collaboration, and design person-centered plans to restore functioning through and empowerment in every physical setting, activity, contact, and rehabilitation. relationship. Understand how to apply trauma-informed principles in mental health and addictions programs and related settings, Track: Clinical Services drawing on the experiences of multiple sites. And explore a formal Willa Presmanes, MA, MEd, Consultant, MTM Services protocol for agency self-assessment and planning. Track: Trauma-Informed Care Roger Fallot, PhD, Director of Research and Evaluation, Community Connections

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E5: Hiding Behind HIPAA E8: How Are We Going to Get Paid Room: Coronado R/S Tomorrow? Emerging Models for Health There is much confusion about when it is appropriate or necessary and Behavioral Healthcare to share confidential patient healthcare information — with courts, law enforcement, or other public agencies. Confidentiality laws Room: Durango 2 come from both federal and state law, and from a variety of sources, Dale Jarvis has spoken and written extensively on how new such as statutes, regulations, and court cases. This workshop is your payment models in healthcare are going to impact behavioral chance to separate myth from fact, understand the relationship health. Change in market forces is imminent, especially with parity between HIPAA and state and federal regulations governing implementation. Dale presents emerging models that define how the confidentiality of alcohol and substance abuse treatment healthcare is organized and managed and reviews a new set of information, and gather tools you can use to share information principles for health and behavioral health payment reform. appropriately within and across systems. Track: Healthcare Reform and the New Marketplace Track: Clinical Services Dale Jarvis, MCPP Healthcare Consulting John Petrila, JD, LLM, Professor, Department of Mental Health Law & Policy E9: Be a Change Hero Using Project E6: Thirty Years in the Making: Are We Management Techniques There Yet? Implementation of Child/Family Room: Fiesta 7/8 Evidence-Based Practices Ensuring task completion goes far beyond a to-do list. Find out how you can be a better project manager in a team environment, Room: Coronado K bringing projects in on time and completing them with greater The California Institute of Mental Health has responded to the efficiency. Understand how to avoid burning out your best people gap between science and service by developing the Community by overloading them. The unique project management skills learned Development Team Model — an innovative, multifaceted in this workshop can immediately be applied in your organization. intervention to promote the sustainable use of evidence-based Track: Leadership and Management practices in public mental health settings, and in turn, to improve Charlene Budd, PhD, PMP, CPA, CMA, Professor Emeritus, Baylor outcomes for children and adults served. This workshop describes University; Charles Budd, Director of Business Development, the model and presents examples of implementation throughout the Angel Systems, Inc. state. You’ll also learn how the River Oak Center for Children was able to implement eight evidence-based practices. Track: Children and Youth E10: Electronic Health Records Mary Hargrave, PhD, CEO, River Oak Center for Children; Lynne Implementation: Measurement, Meaningful Marsenich, LCSW, Senior Associate, California Institute of Mental Health Use and Clinical Quality E7: Integrating Treatment and Supervision Room: Technology Learning Center, Expo Hall Moving toward an EHR? Learn from Meridian Behavioral Health for Justice-Involved Clients Care’s initiative to institute an EHR system through multiple change Room: Monterrey cycles aimed at increasing person-centered care, staff efficiency, engagement, and quality improvement. Learn how a comprehensive In 2004, more than 670,000 people were released from prisons, and EHR can help you start to measure the health outcomes policy an estimated 9 million were released from jails. Of those released priorities as defined through the care goals and objectives required from prison, half are returned within three years and even more for Medicare and Medicaid incentives and meaningful use. are rearrested. Strategies that combine community corrections supervision strategies with treatment, when implemented right, have Track: Health Information Technology been shown to reduce recidivism by 22%. Learn how the Council May Adhab, PhD, President/CEO, UNI/CARE Systems, Inc.; Maggie of State Government’s Justice Reinvestment project has developed Labarta, PhD, President and CEO, Meridian Behavioral Health Care interventions that combine supervision and effective treatment with risk management and assessment. Track: Public Policy Influence Alexa Eggleston, JD, Substance Abuse and Addiction Project Director, The Council of State Governments Justice Center; Fred Osher, Director Health Systems/Services, The Council of State Governments Justice Center

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Wednesday Morning Workshops (cont.) 11:00 am – 12:30 am E11: Medication Assisted Treatment for E13: Substance Abuse and Integration Substance Use Disorders in Community Room: Fiesta 3/4 Mental Health Settings While much has been said and done about integrating mental health services with primary care, there has been little discussion to date Room: Fiesta 5 about integrated care for persons with substance use disorders. In 2002, the FDA approved buprenorphine for the treatment This workshop focuses exclusively on integrating primary care of opioid dependence. However, access to Medication Assisted services into a substance abuse setting, specifically a methadone Treatment for opioid and alcohol use disorders remains limited. This clinic at Bellevue Hospital in New York. Explore the opportunities workshop reviews MAT models for treatment of opioid dependence and challenges of integrating care for persons with substance use and alcohol use disorders in community behavioral health settings, disorders and talk with others who are trying to do the same thing. with a focus on practical strategies to integrate MAT into clinical Track: Health Integration and Wellness settings. Presenters share how they’ve integrated MAT into care and discuss practical management issues and financing/funding. Susan Whitley, MD, Unit Chief, Opioid Addiction Treatment Program, Bellevue Hospital Track: Addictions and Co-occurring Disorders Amina Chaudhry, MD, MPH, Medical Officer, Division of Pharmacologic Technologies, CSAT, SAMHSA; Virna Little, PhD, VP for Psychosocial E14: Technology Creates a New Approach Services/ Community Affairs, Institute for Family Health; Kim Wiremen, to Psychiatric Emergency Services in Rural LCSW-C, LCADC, Clinical Director, Powell Recovery Center; Stephen Wyatt, Medical Director, Middlesex Hospital Settings Room: Fiesta 1/2 E12: Opportunities to Expand Access to As all psychiatric hospitals in rural east Texas closed down over the last ten years and the erosion of psychiatric resources reached Permanent Supportive Housing a tipping point, local law enforcement and hospital administrators Room: Fiesta 6 came together with The Burke Center — a community mental health organization — to seek alternatives. The result was the Federal policy changes are under way to expand investment in creation of a unique regional psychiatric emergency service, in permanent supportive housing for adults with living serious mental which psychiatrists provide services on demand, solely through illness and co-occurring substance use disorders. Changes include telemedicine, while nursing and social work staff are available the new National Housing Trust Fund and increases in funding for onsite. The program is financed through a blending of revenue from the HUD programs including Section 811 and McKinney-Vento. the state, all twelve counties, and major hospitals. Learn why this This workshop provides strategies for accessing these resources and model works and how you can replicate it in your rural community. developing durable relationships with state and local affordable housing agencies to address the housing needs of consumers. Track: Clinical Services Track: Public Policy Influence Avrim Fishkind, MD, President and Chief Medical Officer, JSA Health; Susan Rushing, CEO, The Burke Center Andrew Sperling, Director of Legislative Advocacy, National Alliance on Mental Illness

Ask us about National Council membership and affiliate membership benefits. Join today! www.TheNationalCouncil.org/Membership.

64 www.TheNationalCouncil.org/Conference · 202.684.7457 2010 Conference Program

Wednesday Afternoon General Session 1:00 – 2:30 pm

WGS2: Where Do We Go From Here? Kathryn Power, Director, Center for Mental Health Services, SAMHSA Room: Coronado H/J Kathryn Power closes the 40th National Council Conference and opens the 2010 National GAINS Conference by turning the spotlight on justice-involved people with co-occurring mental and substance use disorders. She calls for action to resolve the crisis in our nation’s jails and prisons where hundreds of thousands of men and women with mental illnesses and addictions are incarcerated because they didn’t get the treatments they desperately need. She highlights effective programs that are giving justice-involved persons with mental illness and addiction disorders a life in the community. Power calls on leaders in all communities to come together, pool resources, and work as one to end the tragedy in our jails and prisons. Track: Public Policy Influence

www.TheNationalCouncil.org/Conference · 202.684.7457 65 National Council for Community Behavioral Healthcare Speaker Index Thomas Acker Michael Burchell Stephenie Colston Roger Fallot David Guth, Jr. Rupert Isaacson A Poster 2 TLT3 C8, D10 E4 A3, C14 C12

May Adhab Nelson Burns Gail Combs Laura Farwell Rick Hankey Dale Jarvis E10 A12 T Lunch 1 T Lunch 5 C6 A14, B2, C18, D11, E8, FD4 Jackie Ardley Jed Burton Bill Connors Janet Feingold Henry Harbin B Poster 7 A Poster 1 B7 T Lunch 2 A7, C18 Michelle Jenson A Poster 1 William Arroyo Tonier Cain Chris Conrad Norma Finkelstein Mary Hargrave B8 E3 E1 D7 E6 David Johnson D9 Melba Arthur Geoffrey Canada Frances Cotter Avrim Fishkind Susan Harrington C6 TGS2 A11 E14 Godley Steve Johnson A4 MII Bill Balderaz Joe Carloni Charles Curie Richard Fitzgerald A1 T Lunch 1 A6, C18 A3 Terry Haru Timothy Kaufman D6 A Poster 4 Ginger Bandeen Tim Carpenter Gayle A. Dakof Michael Flora A Poster 3 T Lunch 4 A4 C3 Duranne P. Hawkins Colby Kelly C6 A8 Maggie Bennington- Elisa Carter Jason DeaBueno Mark Fontaine Davis A6 M Lunch 8 C8, D10 Kevin Hennessy Afshin Khosravi T Lunch 7 A4 D3 Marvin Chaffin Howard Dean Elizabeth Funk Gary Bess T Lunch 1 MGS2 B4, M Lunch 1 Peggy Hill Richard Kilberg FD1 B8 A8 Mady Chalk George DelGrosso Patrick Gauthier Pamela Bilbrey D11 D9 B13 Matt Hoffman Paul Kirsch D2, TLM3 M Lunch 2 T Lunch 6 Amina Chaudhry Dick Dillon Ed Gentile Michael Blady E11 B15 C17 Michael Hogan Robert Kolodner B Poster 6 B2 TLT1 Richard Christensen Barbara DiMauro Bryan Gibb Heidi Blair M Lunch 6 A13 D9 Cheryl Holt William H. Kyles A9 B Poster 4 D15 Stephen Christian- Brad Donahue Peggy Giglio Jan Bodily Michaels A4 Larke Huang Maggie Labarta E1 B5 Michael Gillette C16 E10 Thomas Doub TLM2 Bob Bohanske John Ciavardone T Lunch 3 Lisa N. Hubbard Richard Leclerc C10, M Lunch 3 M Lunch 4 Malcolm Gladwell B Poster 1 D9 Rick Doucet TGS1 Rhonda Bohs Carl Clark B7 Matt Hurford Paul Lefkovitz B Poster 5 C18 Carrie Glebe C17 C2 Scott Douglass M Lunch 7 April Bragg Westley Clark B Poster 3 Javed Husain Steve Leifman B Poster 2, T Lunch 3 TLW3 Kevin Gottlieb C13 D16 Audra Dudek D1 Ronald Brand Bob Climko B5 Gail Hutchings John Leipold A7 B Poster 4 Michael Greenberg A6, C9, D8, B16 B7 Alexa Eggleston TLM1 Jessica Briefer French Christie Cline E7 Pam Hyde Faren Levell D15 C8, D10 Catherine Greeno MGS3 HD2 Arthur Evans B5 Charlene Budd Lee Cockerell B2 Chuck Ingoglia Nancy Lever E9 WGS1 MaryAnn Guerra A14, B16 A5 Anita Everett C6 Charles Budd Donna Colonna B11, C17 Virna Little E9 B12 E11, FD1

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Victoria Livingstone Paul D. Meyer Tim Page Ken Ryan Deborah Strotz Susan Walkama B Poster 3 CBS C7 D12 B Poster 4 A Poster 5

David R. Lloyd Stuart Meyers Paula Panzer Anthony Salerno Vanessa Sweeney Derald Walker HD1 A12, C14 B14 B12 D8 T Lunch 7

Scott Lloyd Steve Miccio Joe Parks John Santopietro Tim Swinfard Wayne Webster C11 D8 B6 B11 A7, B6 A13

Steve Luxenberg Benjamin Miller Rachel Permuth- Michele Saunders Steve Taylor Hendrie Weisinger A2 FD1 Levine A Poster 2 M Lunch 2 C4, TLW2 TLT2 Kate Lyon Carol Miller Kevin Scalia Paul Tegenfeldt John Weisz C8, D10 M Lunch 7 Mark Peterson E10 A13, A14 D4 C1 Tim Macken Cynthia Miller William Schmelter Ken Thompson Bill Wendt D6 HD2 John Petrila B3 B11 MII E5 Malkia Maisha Ken Minkoff Paul Sexton Larry Thompson Susan Whitley Newman C8, D10 David Pollack M Lunch 8 A Poster 2 E13 T Lunch 5 B11 Donald Miskowiec Bob Sharpe Mary Thornton Chris Wilder Jeremy Mann D9 Kathryn Power C8, D10 D13 C15 MII WGS2 Karen Moore Antony Sheehan Tim Timmons Grady Wilkinson Paul J Margolies D15 Willa Presmanes A6, C9 A Poster 3 B7 B12 E2 Chad D. Morris Kathleen Shoemaker Cuneyd Tolek Bradford Williams James Marhold C5 Richard Pulice D15 C13 A11 A Poster 6 D8 Michael Morris Kimberly Shontz Jeannie Tse Kim Wiremen Laurie Markoff B7, D5 Silvia Quintana A13 C17 E11 D7 C8, D10 Ron Morton Morton Silverman Karen C. Tugrul Stephen Wyatt Lynne Marsenich E1 Mark Ragins C9 HD2 E11 E6 A10, FD2 Michelle Muro Fran Silvestri Hyong Un Mark Zehner Amy Marshall M Lunch 3 Glenna Raymond C9 A7 A11 A1 M Lunch 5 Cathleen Murphy Ed Smith John Van Camp Anthony Zipple Barbara Mauer M Lunch 4 Connie Revell C5 A12 D14 A13, B1, FD1 C5 Jeremy Nelson Emily Smith Cornelis van Peter Zucker Victoria Maxwell M Lunch 2 Kathy Reynolds T Lunch 5 Houwelingen T Lunch 4 TLW3 FD1 C9 Nellie O'Brien Jim Smith Anne McCabe FD3 A John Rose C1 Christina C18 A3, C14 VanRegenmorter George Oestreich Andrew Sperling B Poster 2, T Lunch 3 Mary McClimon B6 Linda Rosenberg E12 D6 MGS1 Mohini Venkatesh Gary Oftedahl Jennifer Stager B16 Susan R. McGurk B10 Morris Roth M Lunch 5 B9 A12 Mark Waddell Fred Osher Mark Stanford M Lunch 8 Thomas McLellan E7 Mary Ruiz B1 TLT4 A9 Marshele Waddell Monica E. Oss Sharon Stephan M Lunch 8 Hunter McQuistion MII Susan Rushing A5 M Lunch 6 E14

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Mon, March 15: 7:30 am – 7:30 pm Expo Spotlight Tue, March 16: 7:30 am – 5:30 pm The 40th National Mental Health and Addictions Expo brings the industry’s leading vendors together under one roof and with one mission — to help you provide better care to the adults, families, and children you serve while enhancing your productivity, quality, and bottom line. Exhibitors are here not just to sell but to help you plan your organization’s future and seize new opportunities in the healthcare market. Breakfast, lunch, and coffee breaks — included in your conference registration fees — are all served in the Expo Hall.

Action Central Technology Learning Center New This Year! Plus, this year, the Expo Hall is THE Join the National Council and our IT partners for powerful educational sessions on the happening place for all that’s fun and hottest topics in Health Information Technology today — certification, e-prescribing, exciting. Just follow signs in the Coronado interoperability, meaningful use standards and certification criteria for Medicaid and Convention Center to the Veracruz for the Medicare incentive programs, and more. experience you don’t want to miss: · A9 Meaningful Use Overview: Capture · T Lunch 4 Key Elements for · Dance the Night Away Reception and Maximize Incentive Dollars Successful Electronic Health Records Mon, March 15 at 5:30 pm Mon, March 15, 11:00 am – 12:30 pm Implementation · Miniature Food Jewelry Demo · M Lunch 2 Meaningful Use and Tue, March 16, 11:45 am – 12:30 pm Tue, March 16, 10:00 – 11:00 am Management · D5 Behavioral Health Software and · Chef’s Demo Mon, March 15, 12:45 – 1:30 pm Certification Mon, March 15, 12:30 – 1:30 pm · B7 Implementing a Behavioral Health Tue, March 16, 4:00 – 5:30 pm Tue, March 16, 11:30 am – 12:30 pm Information Exchange · E10 Electronic Health Records · Pretty Powerful Women: Bobbi Brown Mon, March 15, 4:00 – 5:30 pm Implementation: Measurement, Makeup Lessons · C13 Electronic Health Records and Meaningful Use and Clinical Quality Mon, March 15, 12:00 – 5:00 pm E-Prescribing: What You Need to Wed, March 17, 11:00 am – 12:30 pm Tue, March 16, 12:00 – 5:00 pm Know Before, During and After · Exceptional Massages Implementation Mon, March 15, 12:00 pm – 4:00 pm Tue, March 16, 10:00 – 11:30 am Tue, March 16, 12:00 pm – 4:00 pm Also featuring: · Bookstore and Celebrity Book Signings · International Film Festival · Social Media Labs · Technology Learning Center · On Camera! Video Interviews for Attendees and Speakers

Time to Party! Dance the Night Away Reception Mon, March 15, 5:30 pm A super hit event at the 2009 conference in San Antonio, Dance the Night Away is back by popular demand! Complete with a sensational DJ and dance instructors as well as photo opportunities with Mickey and Minnie Mouse. Join your colleagues on the show floor after a jam-packed opening day. Whether you’re swinging or snacking, sashaying or schmoozing, you’re sure to have the time of your life!

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* National Council Member Exhibitors or Affiliate Member Accreditation/Certification Federal Government CARF 306 Center for Mental Health Services KAP 620, 622 Council on Accreditation 335 SAMHSA – Substance Abuse and Mental 422 *Essential Learning 601, 700 Health Services Administration The Joint Commission 702 U.S. Army Civilian Corps 725 U.S. Psychiatric Rehabilitation Association 328 Financial Services Children’s Services Allsup 212 *BayCare Behavioral Health 710 Angel Systems, Inc. 121, 220 *CBHNP/PerformCare 521 CommonWealth Purchasing Group, LLC 801 Network of Care 826 Community Health Facilities Fund 421 Providence Service Corporation 233 Network of Care 826 Unemployment Services Trust 215 Consulting Afia Inc. 225 Furniture Supply Aletheia Medical & Diagnostics 824 Council Connections 229 *APS Healthcare 727 Derby Industries 110 *BayCare Behavioral Health 710 Furniture Concepts 330 Behavioral Pathway Systems 323 Norix Group, Inc. 625, 627, 629 *Cherokee Health Systems 806 CommonWealth Purchasing Group, LLC 801 Insurance *Echo Group 308, 310, Addiction Treatment Providers 605 312 Benefits Limited 637 Functional Assessments Systems, LLC 227 *CBHNP/PerformCare 521 iCentrix Corp 217 *Mental Health Risk Retention Group (MHRRG) Wii Kings View Tele-Psychiatry 436 Station McKesson Health Solutions 205 Network of Care 826 *MHCD Research Institute 203 National Association of Case Management 808 Nonprofit/Education Personal Mastery Programs 100 APSE 639 QoL meds 333, 432 *BayCare Behavioral Health 710 Service Process Quality Management 300 Fred Friendly Seminars 730 (SPQM)/MTM Services International Critical Incident Stress Foundation 334 *Reaching Recovery/MHCD 302 Memorial of Recovered Dignity 107 Crisis Intervention MUS' IC Inc. 738 *MHCD Research Institute 203 Avail Solutions, Inc. 729 National Association of Case Management 808 *BayCare Behavioral Health 710 *Reaching Recovery/MHCD 302 Crisis Prevention Institute 712 U.S. Psychiatric Rehabilitation Association 328 *Hope Network 112 Network of Care 826 Online Learning ProtoCall Services 606 *Essential Learning 601, 700 Providence Service Corporation 233 *MHCD Research Institute 203

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National Association of Case Management 808 Software and Technology *Netsmart 303, 307, *Anasazi Software, Inc. 324, 326, 309, 406, 327 408 Angel Systems, Inc. 121, 220 Network of Care 826 Askesis Development Group, Inc. 401, 403, University of Massachusetts Medical School 810 405 Associated Management Systems 828 Pharmaceuticals Behavioral Technology Systems 706 Alkermes, Inc. 206 *Genoa Healthcare 503 BHR Worldwide 611 Janssen, Division of Ortho-McNeil-Janssen 117 *CBHNP/PerformCare 521 Pharmaceuticals, Inc. Caring Technologies 228 Lilly 703 CenterSite.net 304 QoL meds 333, 432 ClaimTrak Systems, Inc. 500, 502 Reckitt Benckiser Pharmaceuticals 825, 827 Core Solutions 527 Provider Services *Credible Behavioral Healthcare Software 210, 520, 522, 524 *Alaska Behavioral Health Association 607 CYNC Software Solutions 113 *Arizona Council of Human Service Providers 704 (Community Reach Center) *BayCare Behavioral Health 710 DATIS 213 *Cherokee Health Systems 806 *Defran Systems, Inc. 721, 820 Kings View Tele-Psychiatry 436 *Echo Group 308, 310, Providence Service Corporation 233 312 *ValueOptions 207 Functional Assessments Systems, LLC 227 eHana LLC 708 Publishers Foothold Technology 603 Behavioral Healthcare Magazine 337 *Hill Associates 308 Behavioral Health Central 239 iCentrix Corp 217 *Hazelden Publishing 523 *InfoMC, Inc. 707, 709, U.S. Psychiatric Rehabilitation Association 328 711 Wiley 504 JAG Products, LLC 222 Kings View Tele-Psychiatry 436 Recruiters Knight Software 102 Alaska Native Tribal Health Consortium 211 *Lavender and Wyatt Systems, Inc. (LWSI) 321, 420 *BayCare Behavioral Health 710 McKesson Health Solutions 205 *PsychPros, Inc. 507 MEDITECH 812 RiverValley and Affiliates 314 *MHCD Research Institute 203 Staff Care, Inc. 635 MS*Health Software 728 The Meyers Group 723 MyOutcomes 316 U.S. Army Civilian Corps 725 *Netsmart 303, 307, 309, 406, Residential Services 408 *BayCare Behavioral Health 710 Network of Care 826 *Hope Network 112 Odyssey Software 713 Network of Care 826 Pinpoint, Inc. 201 Phoenix Houses of Florida 732 *Qualifacts Systems, Inc. 407, 506, 508

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ScerIS, Inc. 509 *Hope Network 112 *Secure TeleHealth 724 Kings View Tele-Psychiatry 436 Sequest Technologies, Inc. 811, 813 *Magellan Health Services 332 Sigmund Software, LLC 129 Phoenix Houses of Florida 732 Streamline Healthcare Solutions, LLC 613 Providence Service Corporation 233 Topaz Systems 726 SAMHSA – Substance Abuse and Mental 422 *UNI/CARE Systems, Inc. 615, 617, Health Services Administration 714, 716, 717 Training VisionWorks Software 434 APSE 639 Welligent 423, 425 *BayCare Behavioral Health 710 *Cherokee Health Systems 806 Staffing Crisis Prevention Institute 712 BHR Worldwide 611 *Defran Systems, Inc. 721, 820 ProtoCall Services 606 *Echo Group 308, 310, *PsychPros, Inc. 507 312 Staff Care, Inc. 635 Fred Friendly Seminars 730 The Meyers Group 723 International Critical Incident Stress Foundation 334 U.S. Army Civilian Corps 725 MyOutcomes 316 National Association of Case Management 808 Substance Abuse Treatment Providers Network of Care 826 *Arizona Council of Human Service Providers 704 Personal Mastery Programs 100 *BayCare Behavioral Health 710 Providence Service Corporation 233 Caron Treatment Center 208 *Secure TeleHealth 724 U.S. Psychiatric Rehabilitation Association 328 University of Massachusetts Medical School 810 Treatment Centers *BayCare Behavioral Health 710 CYNC Software Solutions 113 (Community Reach Center) *Hazelden Publishing 523 *Hope Network 112 Phoenix Houses of Florida 732 *Reaching Recovery / MHCD 302 Other Aletheia Medical & Diagnostics 824 Hands on America, Inc. 633 Lasting Impression Jewelers 100 NCCBH Special! The fi rst 100 people who ask us about the Co-occurring Disorders Program will receive 50% off* the full system of care.

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www.TheNationalCouncil.org/Conference · 202.684.7457 73 2010 Conference Program Expo Specials — Giveaways, Food, and Fun Car Races and Free Disney Dollars Chance to win a Kindle Angel Systems, Inc. – Booths 121, 220 JAG Products – Booth 222 Angel Systems is celebrating the release of AVENUES Expressway Chat with the JAG team and register for your chance to win a for the Web. Join them on the Expressway and race against the Kindle, Amazon’s bestselling wireless reading device. Plus, receive a clock in a mini-car race for a chance to win a $100 shopping spree special conference discount on any future JAG Products purchases. Visa card. All competitors receive Disney dollars to spend or keep as a souvenir. Drawing for a Travel Bag Custom ROIs and Luggage Tags MS*Health Software – Booth 728 Drop off your business card — and take a tour of 'Ci' MS*Health Askesis Development Group, Inc. – Booths 401, 403, 405 Software’s latest fully integrated web enabled consumer tracking Answer a few quick questions and Askesis will create a Return on software — to be entered into drawing for a travel bag with all the Investment analysis specific to your organization. This cost/benefit necessities you need to travel home in comfort. analysis is invaluable in validating your purchase of an EHR system. And while your ROI is printing, have your business card made into a Your Picture on a Magazine Cover laminated luggage tag. Netsmart – Booth 303 Benchmarking on Key Metrics Stop by to check out software designed for the way YOU work and be a star — take home a magazine with your picture on the cover. Behavioral Pathway Systems – Booth 323 Behavioral Pathway Systems is giving away coupons for a free confidential benchmarking report ($80 value). Learn how your organization compares to others around the country in key areas such as access, no-shows, productivity, staff retention, and various financial measures. Select any two dimensions from dozens of available metrics. Plus, enter a drawing for a free one-year benchmarking subscription worth up to $1,500. Drawing for Free Crisis Intervention Training Crisis Prevention Institute – Booth 712 Learn about training programs and resources for a safer work environment. Register for your chance to attend CPI’s Nonviolent Helping Health Centers Crisis Intervention® training (a $1,529 value) FREE at any of more than 125 locations across the US and Canada. Save Money! We are dedicated to helping Community International Film Festival Candy Stand Health Centers and other not-for-profit Essential Learning – Booths 601, 700 organizations save a significant amount Ask about National Council member pricing for the Learning of money on all the supplies, equipment, Management System and new Small Agency LMS and indulge & services they use everyday. your sweet tooth at our candy stand next to the International Film Festival lounge. Imagine your local movie theatre concession stand Visit us in Exhibit 801 FREE! Chocolates, caramel, gummi bears – oh my! for more information. FREE To Join!

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All Product Showcases Product Showcases are in Coronado G Anasazi Software Genoa Healthcare Monday, March 15, 11:00 am – 12:30 pm Tuesday, March 16, 2:45 pm – 3:45 pm Anasazi Software, Inc. is proud to showcase the latest developments Discover the difference of Genoa Healthcare, with full-service in their software suite. In addition to the revolutionary Doctor’s pharmacy and online support. Join Genoa team members for one HomePage product, you’ll be given a sneak peek at the new hour and explore our selection of online tools. Team members Clinician’s HomePage. The dynamic, user-friendly format will help review what current tools like Net Rx and Sample Management improve your staff’s productivity and enhance your patients’ quality can do to help improve overall client care. In addition, we’ll of care, while helping to increase agency revenue. Since 1989, introduce our newest feature MedAnalyzer, which will allow Anasazi has been focused on creating the most comprehensive you to track your pharmacy business, run actionable reports to software solution for the behavioral healthcare industry. Our improve client care, identify poorly compliant clients, and much scheduler, assessment and treatment plan, client data, fiscal, human more. After the Product Showcase, join us at our hospitality resources, managed care and cost reporting systems will support suite to relax and learn more about all that Genoa Healthcare every aspect of your organization. can do for your agency and clients. Core Solutions Monday, March 15, 4:00 pm – 5:30 pm Join the Core Solutions team as we demonstrate how electronic health records have increased first time claim acceptance rate to 98% and saved clients over $21 million annually. Core Solutions team members emphasize how our implementation methodology prepares your organization for a successful transition and gives you added insight into your entire business process. We’ll demonstrate how Core Solution’s WebCare platform is easy to use, flexible, and provides an unparalleled organizational and informational engine to streamline your business and allow you to focus on client care. Essential Learning Tuesday, March 16, 10:00 am – 11:30 am Enjoy light refreshments while you learn why almost 300 National Council members have selected Essential Learning to provide cost- effective online staff training. Discover how members like COMTREA were able to save 88% on their training budget. Explore the tools, reports, and courses that help these members efficiently manage their mandatory training and workforce development programs. View sample courses, including our newest libraries for corrections and community health. Get answers to your questions on how to incorporate e-learning into your training practices and assess the cost savings. And if you’re looking to connect with your community stakeholders, come and test drive our Community Access Site and WRAP Center — cost-effective alternatives to Network of Care. Sign up for an account on EL Connect, our customer communication and connection portal loaded with training tools, best practices, forums, and more. We’re proud to be the only e-learning vendor endorsed by the National Council.

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Exhibitors are listed Exhibitor Profiles in alphabetical order Addiction Treatment Providers Alaska Native Tribal Health Allsup Booth 605 Consortium Booth 212 555 North Lane, Suite 6060 Booth 211 300 Allsup Place Conshohocken, PA 19428 4831 Old Seward Hwy, Suite 107 Belleville, IL 62223 Phone: 610-941-9877 x108 Anchorage, AK 99503 Phone: 618-236-8538 Fax: 610-941-9889 Phone: 907-729-3657 Fax: 618-236-5503 E-mail: [email protected] Fax: 907-729-3969 E-mail: [email protected] www.nsminc.com Email: [email protected] www.allsupcares.com NSM Insurance Group has an exclusive www.alaskatribalhealth.org With a 98% success rate, Allsup is the program for the Behavioral Health ANTHC’s Statewide Recruiting Department nation’s premier Social Security Disability Treatment Industry. Addiction Treatment assists in recruiting for healthcare Insurance representation firm. Since 1984, Providers Insurance Program offers professionals including Behavioral Health Allsup has secured over $12 billion in Social comprehensive coverages to meet the professionals for all the tribal health Security and Medicare payments for more needs of all addiction and mental health facilities in Alaska. than 130,000 individuals who are no longer treatment facilities. ATP serves a wide range able to work due to disabling mental health of inpatient, outpatient and methadone or physical conditions. maintenance facilities, including those facilities with larger, more diverse Aletheia Medical Safety and Health Systems • 50 Nashua Road Suite 112 • Londonderry, NH 03053 • 866-476-7776 • www.aletheiamedical.com Anasazi Software., Inc. operations. Aletheia Medical & Diagnostics National Council Affiliate Member Booth 824 Booths 324, 326, 327 Afia Inc. 50 Nashua Rd Suite 112 9831 S. 51st Street, Suite C117 Londonderry, NH 03053 Booth 225 Phoenix, AZ 85044 Phone: 603-289-1710 202 E. Huron St., Suite 100 Phone: 866-529-7547 www.aletheiamedical.com Ann Arbor, MI 48103 Fax: 480-214-2397 Phone: 734-418-8162 Aletheia Medical Safety and Health Systems www.anasazisoftware.com Fax: 866-556-3312 is a full service prescription drug safety Anasazi Software, Inc. has been providing E-mail: [email protected] program that focuses on giving medical superior software for behavioral healthcare www.afiahealth.com professionals peace of mind in knowing that since 1989. Anasazi software provides a their patients are taking medications safely, Afia Inc. is a Health IT consulting firm sophisticated software solution to manage avoiding harmful drug interactions and based in Ann Arbor, MI that works with every aspect of your agency, from clinical to discouraging diversion. Both urine and oral community health centers, behavioral financial and everything in between. health organizations, physician groups, testing are available, giving the physician the most flexible and accurate testing primary care, public health, and other Angel Systems medical practices to implement IT systems available. and strategies to create more efficient and Booths 121, 220 effective health care organizations. Alkermes, Inc. 11705 Boyette Rd. #411 Booth 206 Riverview, FL 33569 Phone: 888-470-3545 Alaska Behavioral Health Association 852 Winter St. Email: [email protected] National Council Member Waltham, MA 02451 www.angelsystemsinc.com Booth 607 Phone: 781-609-6352 Fax: 781-609-5858 Introducing our new product, AVENUES PO Box 1816 E-mail: [email protected] Expressway — an innovative application Soldotna, AK 99669 www.alkermes.com for EMR that rivals the functionality of Phone: 907-262-5722 traditional desktop software while adding Alkermes, Inc. is a fully integrated www.alaskabehavioralhealth.net additional features that are only possible in biotechnology company that uses The Alaska Behavioral Health Association web-connected applications. This animated proprietary technologies and know-how is a statewide trade association whose Rich Internet Application can make staff to create innovative medicines designed members are the primary providers of interactions compelling, dynamic, and to yield better therapeutic outcomes for behavioral health services in Alaska. The useful — in a word, engaging. patients with serious disease, including mission of ABHA is to enhance behavioral alcohol dependence and other CNS health and quality of life for all Alaskans disorders. For more information about by providing leadership which insures Alkermes, please visit www.alkermes.com high quality, affordable behavioral health and see us at Booth 206. services.

www.TheNationalCouncil.org/Conference · 202.684.7457 79 National Council for Community Behavioral Healthcare

Reckitt Benckiser Pharmaceuticals Inc. maker of Suboxone ®

Becauseproudly Treatment supports Transforms the efforts Live s of this organization.

Please visit us at suboxone.com or contact us at 1-877-SUBOXONE.

80 www.TheNationalCouncil.org/Conference · 202.684.7457 2010 Conference Program

APSE groups to design and deliver services Askesis Development Group, Inc. Booth 639 and solutions to meet today’s healthcare National Council Affiliate Member challenges. Tailored to address the needs 451 Hungerford Dr., Suite 700 and challenges unique to each population, Booths 401, 403, 405 Rockville, MD 20850 our services include disease management 100 Chatham Center, Suite 300 Phone: 301-279-0060 and care coordination, clinical quality and Pittsburgh, PA 15219 Fax: 301-251-3762 utilization review, and behavioral health. By Phone: 412-803-2070 E-mail: [email protected] connecting all the players in the healthcare Fax: 412-803-2099 www.apse.org equation - participants, practitioners and E-mail: [email protected] APSE is a growing national non-profit payors — APS delivers person-centered, www.askesis.com membership organization, founded in 1988 provider supportive services that optimize Askesis Development Group, Inc. is as the Association for Persons in Supported expenditures and improve health. a leader in software solutions for the Employment, now known as APSE. APSE behavioral health, addictions treatment, and is the only national organization with an Arizona Council of Human social services markets. Our application, exclusive focus on integrated employment Service Providers PsychConsult Provider®, completely and career advancement opportunities for integrates organizations’ administrative National Council Member individuals with disabilities. tasks, clinical workflows and revenue cycle. Booth 704 PsychConsult’s EMR is designed to fully APS Healthcare 2100 N. Central Ave. #225 accommodate inpatient, residential, and National Council Member Phoenix, AZ 85004 outpatient services. Phone: 602-252-9363 Booth 727 Fax: 602-252-8664 44 S. Broadway, 12th Floor White Plains, NY 10601 The Arizona Council of Human Service Phone: 914-288-4624 Providers is a statewide association of Fax: 800-305-3000 behavioral health/substance abuse, child www.apshealthcare.com welfare and justice service provider agencies. Our mission is to create the most APS works collaboratively with Medicaid efficient, effective and outcome focused Agencies, state and local governments, service delivery system possible. health plans, employers and labor trust

BayCare Behavioral Health - Complete Commitment To Wellness BayCare Behavioral Health System’s significant hospital • Autism services understands the importance of finding and primary medical facilities • Dual Diagnosis Program the right solutions for a balanced and services. • Crisis support and healthy life. A full range of Services include: comprehensive mental health and • Inpatient acute care • Substance abuse: substance abuse treatment services for • Support and treatment for Detoxification, residential, adults and children are all tailored to veterans and their families intervention and counseling, meet each patient’s individual needs. chemical dependency intensive • Hospital consultation and BayCare Behavioral Health is outpatient program, aftercare behavioral health overlay conveniently located throughout Citrus, • Mental health: Infant mental Hernando, Hillsborough, Pasco and BayCare Behavioral Health health, dialectical behavioral Pinellas counties, combining behavioral provides patients the help they’re therapy, rehabilitation, case health services with BayCare Health looking for and assists them in management and counseling meeting life’s challenges.

BC100024-0110 Find out more about BayCare Behavioral Health by calling (866) 762-1743, or visit the Web site at BayCare.org/BehavioralHealth.

www.TheNationalCouncil.org/Conference · 202.684.7457 81 National Council for Community Behavioral Healthcare

Become a Mental Health First Aid USA Instructor

Mental Health First Aid USA is taking communities across the country by storm, 6,000+ people trained and more added every day! Do you want to be a pioneer in your community? To raise awareness of mental health and treatment resources? Apply today to become an instructor.

Mental Health First Aid USA is a highly interactive, 12-hour program, delivered to small groups by certified instructors who complete a 5-day training and meet other certification requirements. Instructors offer the 12-hour program to diverse audiences such as schools, workplaces, law enforcement, primary care, and faith communities.

Apply today at Mental Health www.MentalHealthFirstAid.org for a 5-day Instructor Training in 2010 First Aid = Blue Bell, PA May 3-7 The initial help given to a person (outside of Philadelphia) showing symptoms of mental Denver, CO May 10 – 14 illness or in a mental health crisis Washington, DC Jun 28 – Jul 2 until appropriate professional or Houston, TX Jul 12 – 16 other help, including peer and Chicago, IL Aug 2 – 6 family support, can be engaged. San Francisco, CA Sept 13 – 17 Atlanta, GA Sept 27 – Oct 1

Contact Susan Partain at the National Council, [email protected] or 202.684.3732 to ask how we can bring training to a location near you.

Don’t miss the Mental Health Mental Health First Aid USA is coordinated by the National Council for Community Behavioral Healthcare, First Aid USA Workshop at the the Maryland Department of Health and Mental Hygiene, and the Missouri Department of Mental Health. 40th National Council Conference, Tuesday March 16, 4:00 – 5:30 pm, www.MentalHealthFirstAid.org Fiesta 7/8, Coronado Springs Save Lives and Build Stronger Communities Convention Center. 82 www.TheNationalCouncil.org/Conference · 202.684.7457 2010 Conference Program

Associated Management Systems in the state of Florida consisting of ten Behavioral Pathway Systems Booth 828 hospitals and nearly 18,000 team members. Booth 323 We connect individuals to a complete range 25 Erlanger Road of services through our hospital system, P.O. Box 40274 Erlanger, KY 41018-1781 ambulatory care centers, imaging facilities Indianapolis, IN 46240-0274 Phone: 859-342-5959 and other regional services that reach far Phone: 877-330-9870 Fax: 859-342-9328 beyond the Tampa Bay area. Fax: 317-284-1728 E-mail: [email protected] Behavioral Pathway Systems is the nation’s amsdatacenter.com Behavioral Healthcare Magazine leading provider of benchmarking services “Inspiring Innovation Through Technology” to the behavioral health/human services AMS has provided customized, full service Booth 337 industry. BPS partners with national and clinical, EMR, financial and management 149 Fifth Ave., 10th Floor state associations, mental health agencies data processing services and software New York, NY 10010 and human services organizations to offer solutions to Mental Health agencies for four Phone: 212-812-4674 a comprehensive and affordable range of decades. As a hosted, web based system, Fax: 212-228-1308 benchmark data. BPS helps organizations AMS will greatly reduce the costs and E-mail: [email protected] transform their static performance data into headaches of managing an in-house system, www.vendomegrp.com actionable information. while improving employee productivity and Behavioral Healthcare is the essential providing superior tools to better serve your business publication for C-suite executives, Behavioral Technology Systems clients. senior medical and clinical staff in mental Booth 706 health and substance use treatment organizations. Providing expert insight and 1100 W. 6th Ave Avail Solutions, Inc. Gary, IN 46402 Booth 729 analysis and delivering timely and salient content through multimedia channels Phone: 219-885-4264 4455 S.P.I.D., Suite 44B helping industry leaders balance clinical and Fax: 219-882-7517 Corpus Christi, TX 78411 business objectives to create more effective www.btechsys.com Phone: 361-808-7901 and efficient services. B-Tech Systems presents EDIS, a state of the Fax: 361-808-7904 art, user-friendly browser based, Internet E-mail: [email protected] Behavioral Health Central accessible, EMR designed specifically www.availsolutionsinc.com for behavioral health, social service and Avail Solutions provides 24/7 crisis hotline Booth 239 healthcare providers. Use wireless Internet services to a population of nine million and Behavioral Health Central devices for remote access or work from your is accredited by the American Association of 555 North Lane, Suite 6060 desktop. Documentation generates charges Suicidology. All crisis workers are Qualified Conshohocken, PA 19428 for automated billing. Minimal hardware, Mental Health Professionals (QMHPs) and Phone: 888.780.0038 x208 easy setup, latest Internet cloud technolgy. each shift is staffed with Spanish speaking Fax: 610.684.6388 Email: [email protected] QMHPs. Avail Solutions also provides Benefits Limited telephone intake screenings for mental www.BehavioralHealthCentral.com Booth 637 health centers. Behavioral Health Central is an online news, resources and community 4350 Brownsboro Rd., Suite 110 environment focused on keeping behavioral Louisville, KY 40207 BayCare Behavioral Health Phone: 800-467-1130 National Council Member healthcare industry executives, clinicians, payors, patients and others connected, Fax: 502-749-5889 Booth 710 informed and educated. This therapeutic Email: [email protected] 6366 Rowan Road community provides access to thousands www.benefitslimited.com New Port Richey, FL 34656-0428 of mental health and substance-related Benefits Limited has provided Group Life, Phone: 727-816-9851 Ext. 223 articles; breaking news stories; exclusive Health, and Disability, including voluntary Fax: 727-372-5246 features with industry thought leaders; products (i.e., Humana, Aflac, Colonial) to Email: [email protected] comprehensive treatment center and Mental Health Agencies for over 25 years. Web: www.baycare.org/behavioralhealth therapist directories; an extensive Specializing in individual service. Since 1971, BayCare Behavioral Health has member network; informative and holistic addressed the needs of adults and children condition-specific portals with health-risk BHR Worldwide assessment questionnaires evaluated and dealing with effects of mental health and Booth 611 substance abuse issues. BCBH continually followed up on by behavioral healthcare 12647 Olive Blvd., Suite 200 improves and adapts its treatments, specialists; industry-specific member groups St. Louis, MO 63141 rehabilitation and support services to best for a more personalized user experience, Phone: 314-681-0259 suit the changing behavioral health needs of and much more. www.bhrworldwide.com individuals and families in the communities we serve. BCHS is the largest community- BHR Worldwide, a 24/7 clinical call based not for profit health care system center, partners with EAPs, Community

www.TheNationalCouncil.org/Conference · 202.684.7457 83 National Council for Community Behavioral Healthcare

Mental Health Centers, Corporations, adolescents, as well as families affected by or complete websites to Behavioral Health Substance Abuse programs and Healthcare the disease of addiction. Caron has extensive Centers. CenterSite websites are private professionals to provide 24/7 telephone experience in the treatment of co-occurring labeled and customized for your center. access to qualified clinical professionals. psychological/psychiatric disorders. Caron Easy to use content manager publishes your With more than 15 years of experience, operates a residential treatment center in information to CenterSite from MSWord. BHR Worldwide provides access to clinical Wernersville, PA; Caron Renaissance, an Password protected areas. Job application professionals trained to meet the needs of adult treatment center in Boca Raton, FL; management system. Forms package for you organization. and regional offices in NYC, Philadelphia Donations and Events. and Bermuda. Caron will also open an adult CARF residential treatment facility in Texas in Cherokee Health Systems July - Caron Texas. To learn more log onto National Council Member Booth 306 www.caron.org. 4891 E. Grant Road Booth 806 Tucson, AZ 85712 CBHNP/PerformCare 2018 Western Avenue Phone: 520-325-1044 Knoxville, TN 37921 National Council Member Fax: 520-318-1129 Phone: 865-934-6710 E-mail: [email protected] Booth 521 Fax: 865-934-6780 www.carf.org 8040 Carlson Road E-mail: [email protected] CARF International is a private, non-profit Harrisburg, PA 17112 www.cherokeehealth.com accrediting body established in 1966. Phone: 717-671-6500 Cherokee Health Systems is a national Almost 5000 organizations in the United Fax: 717-671-6546 leader in the blending of primary care and States, Canada, Europe and South America www.cbhnp.org behavioral health. Cherokee has provided have earned CARF accreditation for 38,500 PerformCare offers Solutions: As a leading technical assistance to over 100 healthcare programs (15,000 of which are behavioral behavioral health management firm organizations nationwide. Unlike most health programs provided by over 2000 we specialize in providing innovations consultants, we demonstrate a “real- organizations). Stop by the CARF booth to for commercial and publc enterprises. world” working model, provide clinical learn about the accreditation opportunities, PerformCare has the flexibility and “shadowing” opportunities and facilitate process and standards. understanding needed to offer technological, customized business planning tailored to administrative, management and clinical clients’ needs. Caring Technologies expertise to create well-coordinated Booth 228 solutions for our customers. ClaimTrak Systems, Inc. 1423 W. Franklin St. Booths 500, 502 Boise, ID 83702 Center for Mental Health 1535 W. Harvard Ave, Suite 102 Phone: 888-355-7161 Services KAP Fax: 888-355-7161 Gilbert, AZ 85233 E-mail: [email protected] Booths 620, 622 Phone: 602-622-0207 www.caringtechnologies.com 1600 Research Blvd. - RA 1171 E-mail: [email protected] Rockville, MD 20850 www.claimtrak.com Caring Technologies provides healthcare Phone: 301-251-4253 technology to revolutionize behavioral and ClaimTrak Systems, Inc. is a leading www.mentalhealth.samhsa.gov/cmhs mental health assessment, treatment and provider of comprehensive practice research. We provide Behavior Imaging™ SAMHSA’s Center for Mental Health management software systems for solutions and a complementary online Services - Knowledge Application Program behavioral health and human services consultation and health record platform, (CMHS/KAP) is dedicated to supporting organizations. As a privately held company to enable collaboration and consultation product development and dissemination founded in 1990, ClaimTrak has developed, between patients and professionals. We through innovative use of media and not acquired, its own software system. The help health providers connect with patients marketing that will advance the adoption of sum product is ClaimTrak for Windows, or their caregivers anywhere in the world, evidenced -based and promising practices in a comprehensive system embodying all making virtual office visits a reality. servicing persons with mental illnesses and/ aspects of a complete Electronic Health or substance use disorders. Record (EHR) solution—Clinical, Billing, Caron Treatment Center Scheduling, Medication Management, Reporting—for inpatient, outpatient and Booth 208 CenterSite.net residential settings. P.O. Box 150 Booth 304 Wernersville, PA 19565 P.O. Box 20709 Phone: 610-743-6402 Columbus, OH 43220 Fax: 610-670-0962 Phone: 614-448-4055 E-mail: [email protected] Fax: 614-448-4055 www.caron.org E-mail: [email protected] Caron Treatment Centers is a nationally www.centersite.net recognized provider of alcohol and drug CenterSite provides content libraries on 50+ addiction treatment, for adults, young adult, topics such as depression and anxiety and/

84 www.TheNationalCouncil.org/Conference · 202.684.7457 2010 Conference Program

For the treatment of alcohol dependence VIVITROL... there when they need it.

Tell Your Patients About Our Co-Pay Assistance Program

Up to 6 months of medication with potentially no out-of-pocket costs*

For more information, call toll-free 1-800-VIVITROL (1-800-848-4876, ext. 2).

* Eligibility for co-pay assistance: Offer not valid for prescriptions purchased under Medicaid, Naltrexone has the capacity to cause hepatocellular injury when given in excessive doses. Medicare, or any federal or state healthcare programs, including any state medical or pharmaceutical assistance program. Offer not valid in Massachusetts. Void where prohibited Naltrexone is contraindicated in acute hepatitis or liver failure, and its use in patients with active by law, taxed or restricted. Alkermes, Inc. reserves the right to rescind, revoke or amend liver disease must be carefully considered in light of its hepatotoxic effects. these offers without notice. The margin of separation between the apparently safe dose of naltrexone and the dose causing indicaTion1 hepatic injury appears to be only five-fold or less. VIVITROL does not appear to be a hepatotoxin at the recommended doses. VIVITROL® is indicated for the treatment of alcohol dependence in patients who are able to Patients should be warned of the risk of hepatic injury and advised to seek medical attention if they abstain from alcohol in an outpatient setting prior to initiation of treatment with VIVITROL. experience symptoms of acute hepatitis. Use of VIVITROL should be discontinued in the event of Patients should not be actively drinking at the time of initial VIVITROL administration. symptoms and/or signs of acute hepatitis. Treatment with VIVITROL should be part of a comprehensive management program that includes psychosocial support. VIVITROL is administered as a gluteal intramuscular injection. Inadvertent subcutaneous injection of VIVITROL may increase the likelihood of severe injection site reactions. VIVITROL must be injected imPorTanT safeTy informaTion for ViViTrol1 using the customized needle provided in the carton. Because needle length may not be adequate due to body habitus, each patient should be assessed prior to each injection to assure that needle length VIVITROL is contraindicated in patients receiving opioid analgesics or with current physiologic is adequate for intramuscular administration. VIVITROL injection site reactions may be followed by opioid dependence, patients in acute opiate withdrawal, any individual who has failed the pain, tenderness, induration, swelling, erythema, bruising or pruritus; however, in some cases injection naloxone challenge test or has a positive urine screen for opioids, or in patients who have site reactions may be very severe. Injection site reactions not improving may require prompt medical previously exhibited hypersensitivity to naltrexone, PLG, carboxymethylcellulose or any other attention, including in some cases surgical intervention. components of the diluent. VIVITROL patients must be opioid free for a minimum of 7-10 days before treatment. Attempts to overcome opioid blockade due to VIVITROL may result in a fatal Consider the diagnosis of eosinophilic pneumonia if patients develop progressive dyspnea overdose. In prior opioid users, use of opioids after discontinuing VIVITROL may result in a fatal and hypoxemia. In an emergency situation in patients receiving VIVITROL, suggestions for pain overdose because patients may be more sensitive to lower doses of opioids. Patients requiring management include regional analgesia or use of non-opioid analgesics. Alcohol dependent patients, reversal of the VIVITROL blockade for pain management should be monitored by appropriately including those taking VIVITROL, should be monitored for the development of depression or suicidal trained personnel in a setting equipped for cardiopulmonary resuscitation. thoughts. Caution is recommended in administering VIVITROL to patients with moderate to severe renal impairment. The most common adverse events associated with VIVITROL in clinical trials were nausea, vomiting, Please see brief summary of ViViTrol Prescribing informaTion, headache, dizziness, asthenic conditions and injection site reactions. including boxed warning, on The nexT Page. 1. VIVITROL [full prescribing information]. Waltham, MA: Alkermes, Inc; May 2009.

VIVITROL is a registered trademark of Alkermes, Inc. ©2010 Alkermes, Inc. All rights reserved VIV 981 A January 2010 Printed in U.S.A. www.vivitrol.com

www.TheNationalCouncil.org/Conference · 202.684.7457 85 National Council for Community Behavioral Healthcare

severe. In the clinical trials, one patient developed an area of induration that continued to enlarge after 4 weeks with subsequent development of necrotic tissue that required surgical excision. In the postmarketing period, additional cases of injection site reaction with features including induration, cellulitis, hematoma, abscess, sterile abscess and necrosis have been reported. Some cases required surgical intervention. VIVITROL is administered as a gluteal intramuscular injection. An inadvertent subcutaneous injection of VIVITROL may increase likelihood of severe injection site reactions. VIVITROL must be injected by the customized needle provided in the carton. Alternate treatment should be considered for those patients whose body habitus precludes a gluteal intramuscular injection with the BRIEF SUMMARY See package insert for full Prescribing Information. provided needle. Patients should be informed that any injection site reactions should be brought to the INDICATIONS AND USAGE: VIVITROL is indicated for the treatment of alcohol dependence in patients attention of the healthcare provider (see INFORMATION FOR PATIENTS). Patients exhibiting signs of who are able to abstain from alcohol in an outpatient setting prior to initiation of treatment with abscess, cellulitis, necrosis or extensive swelling should be evaluated by a physician. Renal Impairment VIVITROL. Patients should not be actively drinking at the time of initial VIVITROL administration. VIVITROL pharmacokinetics have not been evaluated in subjects with moderate and severe renal Treatment with VIVITROL should be part of a comprehensive management program that includes insufficiency. Because naltrexone and its primary metabolite are excreted primarily in the urine, caution psychosocial support. CONTRAINDICATIONS: VIVITROL is contraindicated in: • Patients receiving is recommended in administering VIVITROL to patients with moderate to severe renal impairment. opioid analgesics (see PRECAUTIONS). • Patients with current physiologic opioid dependence (see Alcohol Withdrawal Use of VIVITROL does not eliminate nor diminish alcohol withdrawal symptoms. WARNINGS). • Patients in acute opiate withdrawal (see WARNINGS). • Any individual who has failed Intramuscular injections As with any intramuscular injection, VIVITROL should be administered with the naloxone challenge test or has a positive urine screen for opioids. • Patients who have previously caution to patients with thrombocytopenia or any coagulation disorder (e.g., hemophilia and severe exhibited hypersensitivity to naltrexone, PLG, carboxymethylcellulose, or any other components of hepatic failure). Information for Patients Physicians are advised to consult Full Prescribing Information the diluent. for information to be discussed with patients for whom they have prescribed VIVITROL. Drug Interactions Patients taking VIVITROL may not benefit from opioid-containing medicines WARNINGS: Hepatotoxicity (see PRECAUTIONS, Pain Management). Because naltrexone is not a substrate for CYP drug metabolizing enzymes, inducers or inhibitors of these enzymes are unlikely to change the clearance of VIVITROL. No Naltrexone has the capacity to cause hepatocellular injury when given in excessive clinical drug interaction studies have been performed with VIVITROL to evaluate drug interactions, doses. therefore prescribers should weigh the risks and benefits of concomitant drug use. The safety profile of patients treated with VIVITROL concomitantly with antidepressants was similar to that of patients taking Naltrexone is contraindicated in acute hepatitis or liver failure, and its use in patients VIVITROL without antidepressants. Carcinogenesis, Mutagenesis, Impairment of Fertility with active liver disease must be carefully considered in light of its hepatotoxic effects. Carcinogenicity studies have not been conducted with VIVITROL. Carcinogenicity studies of oral naltrexone hydrochloride (administered via the diet) have been conducted in rats and mice. In rats, there The margin of separation between the apparently safe dose of naltrexone and the dose were small increases in the numbers of testicular mesotheliomas in males and tumors of vascular origin causing hepatic injury appears to be only five-fold or less. VIVITROL does not appear to in males and females. The clinical significance of these findings is not known. Naltrexone was negative be a hepatotoxin at the recommended doses. in the following in vitro genotoxicity studies: bacterial reverse mutation assay (Ames test), the heritable Patients should be warned of the risk of hepatic injury and advised to seek medical translocation assay, CHO cell sister chromatid exchange assay, and the mouse lymphoma gene mutation attention if they experience symptoms of acute hepatitis. Use of VIVITROL should be assay. Naltrexone was also negative in an in vivo mouse micronucleus assay. In contrast, naltrexone tested positive in the following assays: Drosophila recessive lethal frequency assay, non-specific DNA discontinued in the event of symptoms and/or signs of acute hepatitis. damage in repair tests with E. coli and WI-38 cells, and urinalysis for methylated histidine residues. Naltrexone given orally caused a significant increase in pseudopregnancy and a decrease in pregnancy 2 Eosinophilic pneumonia In clinical trials with VIVITROL, there was one diagnosed case and one rates in rats at 100 mg/kg/day (600 mg/m /day). There was no effect on male fertility at this dose level. suspected case of eosinophilic pneumonia. Both cases required hospitalization, and resolved after The relevance of these observations to human fertility is not known. Pregnancy Category C treatment with antibiotics and corticosteroids. Should a person receiving VIVITROL develop progressive Reproduction and developmental studies have not been conducted for VIVITROL. Studies with naltrexone dyspnea and hypoxemia, the diagnosis of eosinophilic pneumonia should be considered (see ADVERSE administered via the oral route have been conducted in pregnant rats and rabbits. Teratogenic Effects REACTIONS). Patients should be warned of the risk of eosinophilic pneumonia, and advised to seek Oral naltrexone has been shown to increase the incidence of early fetal loss in rats administered ≥30 2 2 medical attention should they develop symptoms of pneumonia. Clinicians should consider the mg/kg/day (180 mg/m /day) and rabbits administered ≥60 mg/kg/day (720 mg/m /day). There are no possibility of eosinophilic pneumonia in patients who do not respond to antibiotics. Unintended adequate and well-controlled studies of either naltrexone or VIVITROL in pregnant women. VIVITROL Precipitation of Opioid Withdrawal—To prevent occurrence of an acute abstinence syndrome should be used during pregnancy only if the potential benefit justifies the potential risk to the fetus. (withdrawal) in patients dependent on opioids, or exacerbation of a pre-existing subclinical Labor and Delivery The potential effect of VIVITROL on duration of labor and delivery in humans is abstinence syndrome, patients must be opioid-free for a minimum of 7-10 days before starting unknown. Nursing Mothers Transfer of naltrexone and 6β-naltrexol into human milk has been reported VIVITROL treatment. Since the absence of an opioid drug in the urine is often not sufficient proof with oral naltrexone. Because of the potential for tumorigenicity shown for naltrexone in animal studies, that a patient is opioid-free, a naloxone challenge test should be employed if the prescribing and because of the potential for serious adverse reactions in nursing infants from VIVITROL, a decision physician feels there is a risk of precipitating a withdrawal reaction following administration of should be made whether to discontinue nursing or to discontinue the drug, taking into account the VIVITROL. Opioid Overdose Following an Attempt to Overcome Opiate Blockade VIVITROL is not importance of the drug to the mother. Pediatric Use The safety and efficacy of VIVITROL have not been indicated for the purpose of opioid blockade or the treatment of opiate dependence. Although VIVITROL established in the pediatric population. Geriatric Use In trials of alcohol dependent subjects, 2.6% is a potent antagonist with a prolonged pharmacological effect, the blockade produced by VIVITROL is (n=26) of subjects were >65 years of age, and one patient was >75 years of age. Clinical studies of surmountable. This poses a potential risk to individuals who attempt, on their own, to overcome the VIVITROL did not include sufficient numbers of subjects age 65 and over to determine whether they blockade by administering large amounts of exogenous opioids. Indeed, any attempt by a patient to respond differently from younger subjects. ADVERSE REACTIONS: In all controlled and uncontrolled trials overcome the antagonism by taking opioids is very dangerous and may lead to fatal overdose. Injury may during the premarketing development of VIVITROL, more than 900 patients with alcohol and/or opioid arise because the plasma concentration of exogenous opioids attained immediately following their acute dependence have been treated with VIVITROL. Approximately 400 patients have been treated for 6 administration may be sufficient to overcome the competitive receptor blockade. As a consequence, the months or more, and 230 for 1 year or longer. Adverse Events Leading to Discontinuation of patient may be in immediate danger of suffering life-endangering opioid intoxication (e.g., respiratory Treatment In controlled trials of 6 months or less, 9% of patients treated with VIVITROL discontinued arrest, circulatory collapse). Patients should be told of the serious consequences of trying to overcome treatment due to an adverse event, as compared to 7% of the patients treated with placebo. Adverse the opioid blockade (see INFORMATION FOR PATIENTS).There is also the possibility that a patient who events in the VIVITROL 380-mg group that led to more dropouts were injection site reactions (3%), had been treated with VIVITROL will respond to lower doses of opioids than previously used. This could nausea (2%), pregnancy (1%), headache (1%), and suicide-related events (0.3%). In the placebo group, result in potentially life-threatening opioid intoxication (respiratory compromise or arrest, circulatory 1% of patients withdrew due to injection site reactions, and 0% of patients withdrew due to the other collapse, etc.). Patients should be aware that they may be more sensitive to lower doses of opioids after adverse events. Common Adverse Events The most common adverse events associated with VIVITROL treatment is discontinued (see INFORMATION FOR PATIENTS). PRECAUTIONS: General— VIVITROL in clinical trials were nausea, vomiting, headache, dizziness, fatigue, and injection site reactions. When Reversal of VIVITROL Blockade is Required for Pain Management In an emergency situation For a complete list of adverse events, please refer to the VIVITROL package insert for full Prescribing in patients receiving VIVITROL, suggestions for pain management include regional analgesia or use of Information. A majority of patients treated with VIVITROL in clinical studies had adverse events with a non-opioid analgesics. If opioid therapy is required as part of anesthesia or analgesia, patients should maximum intensity of “mild” or “moderate.” Post-marketing Reports—Reports From Other be continuously monitored in an anesthesia care setting, by a person not involved in the conduct of the Intramuscular Drug Products Containing Polylactide-co-glycolide (PLG) Microspheres – Not surgical or diagnostic procedure. The opioid therapy must be provided by an individual specifically With VIVITROL. Retinal Artery Occlusion Retinal artery occlusion after injection with another trained in the use of anesthetic drugs and the management of the respiratory effects of potent opioids, drug product containing polylactide-co-glycolide (PLG) microspheres has been reported very specifically the establishment and maintenance of a patent airway and assisted ventilator. Depression rarely during post-marketing surveillance. This event has been reported in the presence of and Suicidality In controlled clinical trials of VIVITROL, adverse events of a suicidal nature (suicidal abnormal arteriovenous anastomosis. No cases of retinal artery occlusion have been reported ideation, suicide attempts, completed suicides) were infrequent overall, but were more common in during VIVITROL clinical trials or post-marketing surveillance. VIVITROL should be administered by patients treated with VIVITROL than in patients treated with placebo (1% vs. 0). In some cases, the intramuscular (IM) injection into the gluteal muscle, and care must be taken to avoid inadvertent suicidal thoughts or behavior occurred after study discontinuation, but were in the context of an episode injection into a blood vessel (see DOSAGE AND ADMINISTRATION). OVERDOSAGE: There is limited of depression which began while the patient was on study drug. Two completed suicides occurred, both experience with overdose of VIVITROL. Single doses up to 784 mg were administered to 5 healthy subjects. involving patients treated with VIVITROL. Depression-related events associated with premature There were no serious or severe adverse events. The most common effects were injection site reactions, discontinuation of study drug were also more common in patients treated with VIVITROL (~1%) than in nausea, abdominal pain, somnolence, and dizziness. There were no significant increases in hepatic placebo-treated patients (0). In the 24-week, placebo-controlled pivotal trial, adverse events involving enzymes. In the event of an overdose, appropriate supportive treatment should be initiated. This brief depressed mood were reported by 10% of patients treated with VIVITROL 380 mg, as compared to 5% summary is based on VIVITROL Prescribing Information (VIV 566C May 2009). of patients treated with placebo injections. Alcohol dependent patients, including those taking VIVITROL, should be monitored for the development of depression or suicidal thinking. Families and caregivers of patients being treated with VIVITROL should be alerted to the need to monitor patients for the emergence of symptoms of depression or suicidality, and to report such symptoms to the patient’s healthcare Alkermes® and VIVITROL® are registered trademarks of Alkermes, Inc. provider. Injection Site Reactions VIVITROL injections may be followed by pain, tenderness, induration, Manufactured and marketed by Alkermes, Inc. swelling, erythema, bruising or pruritus; however in some cases injection site reactions may be very ©2009 Alkermes, Inc. VIV 107C July 2009 Printed in U.S.A. All rights reserved.

86 www.TheNationalCouncil.org/Conference · 202.684.7457 2010 Conference Program

CommonWealth Purchasing Council Connections States and Canada. Today, more than Group, LLC Booth 229 1800 organizations serving more than 7 million vulnerable individuals, children Booth 801 P.O. Box 880969 and families are members of COA’s “family 40 Court Street, 10th Floor San Diego, CA 92168 of excellence.” COA accreditation is Boston, MA 02108 Phone: 1-800-640-1662 supported by 25 national and international Phone: 617-988-2276 Fax: 619-542-4399 organizations, a cadre of over 1,000 Fax: 617-542-0191 E-mail: [email protected] volunteers, and an international board of E-mail: [email protected] www.CouncilConnections.com trustees. www.cwpurchasing.com Council Connections, a Premier Contracted CommonWealth Purchasing Group works Affiliate, is a group purchasing organization Credible Behavioral Healthcare with all types of non-profit human service designed to meet the needs of non-profit Software providers to save them significant amounts organizations. We offer savings up to National Council Affiliate Member of money on the supplies, equipment, 88% on Pharmaceuticals, Laboratory and services they purchase every day. We Services, Medical/Surgical Supplies, Dental Booths 210, 520, 522, 524 directly contract with the nation’s best Supplies, Capital and Biomedical Equipment 10411 Motor City Drive, Suite 375 vendor companies to provide you with and much more! Remember, The More Bethesda, MD 20817 the lowest prices and the highest level of WE Buy, The More YOU Save! www. Phone: 888-453-6873 customer service at no cost to you. councilconnections.com Fax: 240-744-3086 E-mail: [email protected] Community Health Facilities Fund Council on Accreditation www.credibleinc.com Booth 421 Booth 335 Credible provides secure, proven, easy to use software for clinic, community, 6 Landmark Square, 4th Floor 120 Wall Street, 11th Floor residential, and mobile care providers. Stamford, CT 06901 New York, NY 10005 Credible’s commitment to innovation, ease Phone: 812-273-5198 Phone: 212-797-3000 x259 of use and optimization runs throughout E-mail: [email protected] Fax: 212-797-1428 our software. Fully integrated and seamless, www.chffloan.org www.coanet.org Credible provides clinical, scheduling, The Community Health Facilities Fund is The Council on Accreditation is a not- billing, form management, advanced search, a leading provider of financial solutions for-profit independent accreditor of the e-prescribing, mobile/field, reporting and designed to meet the unique real estate full continuum of community-based management modules. and information technology needs of human service organizations in the United community-based behavioral healthcare organizations. CHFF is sponsored by the National Council for Community Behavioral Healthcare and the USPRA. Funding for CHFF is provided by the Robert Wood Johnson Foundation.

Core Solutions Booth 527 985 Old Eagle School Rd., Suite 514 Wayne, PA 19087 The Meyers Group Phone: 610-687-6080 Executive Search Consultants Fax: 215-893-1783 www.mr-themeyersgroup.com Core Solutions, Inc. is a national leader in providing electronic health record and Recruiting for Senior enterprise solutions to behavioral health Administrative, Clinical, and human services organizations. CSI’s enterprise Electronic Medical/Health Record Financial and Medical Staff software securely automates the collection, Dr. Stuart Meyers distribution, processing and analysis of administrative, financial, billing and clinical President data throughout the client agency. Your single resource for Recruitment and Succession Planning!

A Management Recruiters International Affliiate (301) 625-5600 x102 • [email protected]

www.TheNationalCouncil.org/Conference · 202.684.7457 87 National Council for Community Behavioral Healthcare

Crisis Prevention Institute an electronic health record solution for Defran Systems, Inc. Booth 712 behavioral health centers. This software fully National Council Affiliate Member supports clinical, financial and management 3315-H North 124th St needs. CYNC promotes integrated care Booths 721, 820 Brookfield, WI 53005 through its collaborative documentation 5 East 16th Street, 6th Floor Phone: 800-558-8976 approach. A particular benefit of CYNC New York, NY 10003 Fax: 262-783-2360 is that it has been developed by mental Phone: 212-727-8342 E-mail: [email protected] health professionals practicing in a large Fax: 212-727-8639 www.crisisprevention.com community mental health organization, E-mail: [email protected] Since 1980, the Crisis Prevention Institute Community Reach Center. www.defran.com (CPI) has been training mental health Defran Systems has developed and professionals to safely manage disruptive DATIS implemented flexible, reliable enterprise- and assaultive behavior. To date, more than Booth 213 wide EMR/EHR software for over 25 5.4 million individuals have participated in years. A leading innovator in software 1111 N. Westshore Blvd, Suite 416 CPI’s Nonviolent Crisis Intervention ® development, we’ve deployed the industry’s Tampa, FL 33607 training program. CPI also offers on-site most powerful and successful system, Phone: 813.289.4451 training, DVDs, posters and books. Evolv-CS - continually adapting and E-mail: [email protected] perfecting our system to leverage the www.datis.com CYNC Software Solutions latest developments in technology and the (Community Reach Center) DATIS provides Behavioral Health Internet. Visit www.defran.com. Providers and other Nonprofits a hosted Booth 113 enterprise wide software solution capable 8931 Huron St. of managing; Position Control, Human Thornton, CO 80260 Resources, Time & Attendance, Payroll Phone: 303-853-3846 Processing, Staff Development, Applicant Fax: 303-853-3754 Tracking, Budgeting, Benefit Administration, E-mail: [email protected] and Defined Organizational Workflow. www.communityreachcenter.org CYNC Intuitive Software brings the ease of the familiar Microsoft® interface to

88 www.TheNationalCouncil.org/Conference · 202.684.7457 2010 Conference Program

Derby Industries Essential Learning Functional Assessments Systems, LLC Booth 110 National Council Affiliate Member Booth 227 24350 SR 23 South Booths 601, 701 3600 Green Court, Suite 110 South Bend, IN 46614 10755-F Scripps Poway Parkway, #587 Ann Arbor, MI 48105 Phone: 866-233-4500 San Diego, CA 92131 Phone: 734-769-9725 Fax: 574-288-4550 Phone: 800-729-9198 Fax: 734-769-1434 E-mail: [email protected] Fax: 866-289-5988 www.FASoutcomes.com www.derbyindustries.com E-mail: [email protected] Functional Assessment Systems offers Proven durability, quality craftsmanship, www.essentiallearning.com empirically based assessments for children and prompt delivery: These are the traits Essential Learning is the largest provider and adolescents, CAFAS®, PECFAS®, that set us apart from the rest. We are the of E-Learning services for the behavioral Juvenile Inventory For Functioning®, original inventor and patent holder for health and human service industry and the and Caregiver Wish List®. They measure the sealed seam correctional mattress with exclusive vendor of the National Council for functioning across life domains and track the integrated pillows. Our products are Community Behavioral Healthcare and NC outcomes over time. We now offer electronic designed and independently tested to be Council of Community Programs. EL will versions of our assessments! Visit our tough enough to withstand the jail/prison help you reduce training costs and ensure website www.FASoutcomes.com or contact environment, yet safe and comfortable compliance with training mandates and us directly 734-769-9725. enough to meet your specific needs. We offers an extensive library of online courses. offer standard and custom-sized mattress Furniture Concepts products with a variety of both core and Foothold Technology cover options. We are your complete Booth 330 mattress solution. National Council Affiliate Member 26110 Emery Rd., Suite 250 Booth 603 Warrensville, Heights, OH 44128 58 E. 11th St., 8th Floor Phone: 216-292-9100 Echo Group Fax: 216-292-7460 National Council Affiliate Member New York, NY 10003 Phone: 212-780-1450 ext. 8023 E-mail: [email protected] Booths 308, 310, 312 Fax: 646-365-3066 www.furnitureconcepts.com 15 Washington Street E-mail: [email protected] Furniture Concepts specializes in solutions PO Box 2150 www.footholdtechnology.com for Contract, Commercial and Group Conway, NH 03818 Foothold Technology provides behavioral Living Environments. Our Expert Design Phone: 603-447-8600 health agencies with enterprise-wide Consultants have created a unique collection Fax: 603-447-8680 software, AWARDS, that tracks clinical, of Stylish, Functional and Affordable E-mail: [email protected] mission-critical & administrative data. furnishings for Sitting, Sleeping, Dining, www.echoman.com AWARDS is web-based (ASP) allowing Work and Storage. Introducing Bedbug Mall The Echo Group provides software and agencies to focus on their mission by and bedbugmall.com – a one-stop shop for service solutions for Behavioral Healthcare freeing them from burdens of record proactive bedbug management. organizations. Our enterprise applications keeping & reporting. Features include have been used nationwide for 29 years. automated billing, outcomes, scheduling, Genoa Healthcare Whether you take advantage of our clinical forms customization & more. www. National Council Affiliate Member and fiscal software, workflow analysis, or footholdtechnology.com transaction management billing services, we Booth 503 3459 Washington Drive, Suite 200A have the tools you’ll need to help maximize Fred Friendly Seminars your revenue. Eagan, MN 55122 Booth 730 Phone: 866-763-2250 Fax: 651-688-3132 eHana LLC 2950 Broadway New York, NY 10027 www.genoahealthcare.com National Council Affiliate Member Phone: 212-854-8995 Genoa Healthcare is a specialty pharmacy Booth 708 Fax: 212-854-8868 provider for the mental health community. 1208 Massachusetts Ave. #5 E-mail: [email protected] With over 65 operating pharmacies Genoa Cambridge, MA 02130 www.mindsontheedge.org is improving client care and saving agencies Phone: 888-443-4262 Stop by for a free DVD of MINDS ON THE time and money all across the nation. Genoa E-mail: [email protected] EDGE: Facing Mental Illness, a compelling strives to make an impact in your agency http://www.ehana.com video that connects the dots about systemic and your clients’ lives. eHana LLC provides cutting-edge hosted, problems in treating mental illness. web-based electronic health records for Learn how to use the video to promote behavioral health and human service understanding of this complex issue, combat agencies. stigma, and build support for local mental health priorities.

www.TheNationalCouncil.org/Conference · 202.684.7457 89 2010 Conference Program

Hands on America, Inc. Hope Network International Critical Incident Booth 633 National Council Member Stress Foundation 12 Heuchera Court West Booth 112 Booth 334 Homosassa, FL 34446 P.O. Box 890 3290 Pine Orchard Lane, Suite 106 Phone: 352-382-1362 Grand Rapids, MI 49518-0890 Ellicott City, MD 21042 Fax: 352-382-2672 Phone: 616-301-8000 Phone: 410-750-9600 E-mail: [email protected] Fax: 616-301-8010 Fax: 410-750-9601 www.handsonamerica.net www.hopenetwork.org www.icisf.org Hands On America, Inc. is a family-owned Hope Network is a non-profit Christian The International Critical Incident Stress and operated business that specializes in organization empowering people with Foundation, Inc. (ICISF) is a non-profit, providing imprinted goods (marketing disabilities or disadvantages to achieve their open membership foundation dedicated to items, appreciation goods, recognition gifts, highest level of independence. We provide the prevention and mitigation of disabling wearables and meeting-conference needs) a continuum of specialized care for those stress through the provision of: Education, to a national customer base focusing on: with brain and spinal cord injuries, mental training and support services for all health, behavioral-mental health, addiction, illness, developmental disabilities, substance Emergency Services professions; Continuing rehab and human service agencies and their abuse disorders and other disadvantages. education and training in Emergency vendors. Our support services include transportation, Mental Health Services for Psychologists, subsidized housing, case management, Psychiatrists, Social Workers and Licensed Hazelden Publishing community based services and workforce Professional Counselors; and Consultation National Council Affiliate Member development. in the establishment of Crisis and Disaster Response Programs for varied organizations Booth 523 and communities worldwide. PO Box 176 iCentrix Corp Center City, MN 55012 Booth 217 Phone: 651-213-4672 11 Red Roof Lane JAG Products, LLC Fax: 651-213-4720 Salem, NH 03079 Booth 222 www.Hazelden.org Phone: 603-893-3922 P.O. Box 746 Hazelden, a nonprofit organization, helps Fax: 603-893-3849 DeWitt, NY 13214 people reclaim their lives from the disease www.icentrix.com Phone: 800-884-8182 x 9 of addiction. With nearly 60 years of iCentrix develops real-time, management Fax: 800-884-8182 knowledge and experience, Hazelden’s reporting systems using a data warehouse www.ClinicTracker.com comprehensive approach addresses the full and executive dashboards for accomplishing ClinicTracker was designed specifically to range of patient, family, and professional goals and managing the organization. support behavioral healthcare practices. needs, including treatment and continuing In addition, iCentrix develops electronic ClinicTraker provides a comprehensive care for youth and adults, research, higher medical forms unique to each organization solution for tracking demographics, learning, public education, and publishing. used to manage client information for both documentation, compliance, scheduling, small and large providers. Stop by or call reporting (along with an Executive Hill Associates Doug Philipon at 603-893-3922 ext. 25. Dashboard), document management, eForms National Council Affiliate Member with signature capture, messaging, claims and billing, and accounting integration. It Booth 608 InfoMC, Inc. National Council Affiliate Member can be hosted on your server or ours. 2 Wilder Drive Booths 707, 709, 711 Plaistow, NH 03865 Janssen, Division of Ortho-McNeil- Phone: 603-378-9100 101 W Elm St., Suite G10 Fax: 603-378-3505 Conshohocken, PA 19428 Janssen Pharmaceuticals, Inc. Hill Associates Healthcare Management Phone: 484-530-0100 Booth 117 Systems ARPlus: proven, cost effective, Fax: 484-530-0111 1125 Trenton-Harbourton Rd. integrated A/R solution. Outsource services E-mail: [email protected] Titusville, NJ 08560 yielding high collections. Intelligent eForms www.infomc.com Phone: (609) 730-2000 supporting evidence based concurrent InfoMC provides enterprise software www.janssen.com documentation. Celebrating our 30th solutions for behavioral healthcare Payors. Janssen, Division of Ortho-McNeil-Janssen Anniversary! Thank you. InfoMC’s Incedo™ solution for managing Pharmaceuticals, Inc. is the only large Medicaid, Medicare and State behavioral pharmaceutical company in the U.S. healthcare programs allows healthcare dedicated solely to mental health. Janssen administrators such as State, County and currently markets prescription medications Community Mental Healthcare agencies to for the treatment of schizophrenia, bipolar enroll and track eligibility, manage provider mania and the treatment of symptoms networks, do referrals, authorizations, care associated with autistic disorder. For coordination/DM, and pay claims. more information about Janssen, visit www.janssen.com. www.TheNationalCouncil.org/Conference · 202.684.7457 91 National Council for Community Behavioral Healthcare

Kings View Tele-Psychiatry programming and database languages, and Lilly Booth 436 over 10 operating systems, we offer a wealth Booth 703 of experience to provide your company with 575 East Locust Ave. the software solution you need. Lilly Corporate Center Fresno, CA 93720 Indianapolis, IN 46285 Phone: 559-256-0100 ext. 3011 Phone: 317-276-2000 Fax: 559-256-0115 Lasting Impressions Jewelers www.lillyforbetterhealth.com www.kingsview.org Booth 235 A pharmaceutical company based in Kings View Tele-Psychiatry is a program 1532 Plantation Drive Indianapolis, Lilly provides answers — of Kings View Corporation, a provider of Sandersville, GA 31082 through medicines and information — for behavioral health services for over 50 years Phone: 478-552-0307 some of the world’s most urgent medical with Corporate Offices in Fresno, CA. Kings E-mail: [email protected] needs. The company’s Working Together View Tele-Psychiatry has provided high www.lastingimpressionsjewelry.com for Better Health Booth spotlights health quality direct services to rural consumers Lasting Impressions was established in challenges facing our society and potential via advanced Tele-Health technology for 10 2000 by Debbie Mimbs. Debbie began with community and nationwide solutions for years. Visit us at booth 436 or our website some beading and design work that has those challenges. For more information, visit www.kingsview.org. definitely created a unique and productive lillyforbetterhealth.com. area of business for Lasting Impressions. Knight Software Debbie hand makes and designs many items Lavender & Wyatt Systems, Inc. Booth 102 and it is not unusual for clients to bring (LWSI) their outfits and have custom made jewelry National Council Affiliate Member P.O. Box 4138 created in the beading room! With pride, Florence, SC 29502 the items that are made are of the highest Booths 321, 420 Phone: 843-662-8510 quality in gemstones and findings, both 6001 Valley Ranch Drive E-mail: [email protected] sterling and 14kt gold. Debbie has found Little Rock, AR 72223 www.knightsoftware.com herself at several conferences lately, sharing Phone: 501-558-4602 Knight Software, Inc. is a software solutions her jewelry and her personality with many Fax: 501-664-7518 company based in South Carolina. We people that have certainly opened a new Email: [email protected] have been in business for over 20 years, avenue for Lasting Impressions. www.lwsi.com and have an active client base of over LWSI offers a software solution, Essentia, fifty-five Behavioral Health accounts. With NCCBH BHC ad final 1-22-10:Layout 1 2/2/10 11:00 AM Page 1 that has resulted in definable repeatable programming experience in a multitude of processes, reducing the risk of being non-

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92 www.TheNationalCouncil.org/Conference · 202.684.7457 2010 Conference Program compliant, enhancing clinicians’ time to MEDITECH MHCD Research Institute perform treatments, and increasing revenue. Booth 812 National Council Member Agencies are maintaining current headcount and increasing productivity. Includes the MS C3S107W, MEDITECH Circle Booth 203 following components – administrative- Westwood, MA 02090 4141 Dickenson Place human services-electronic medical record/ Phone: 781-774-5760 Denver, CO 80222 clinical-business intelligence. E-mail: [email protected] Phone: 303-504-6661 www.meditech.com E-mail: [email protected] Magellan Health Services MEDITECH has been the leader in the Health www.mhcdresearch.org Care Information Systems (HCIS) industry National Council Member System transformation can be more than since 1969. MEDITECH’s applications electronic medical records. Our award- Booth 332 unify clinical, administrative, and financial winning approaches and expertise can help 6950 Columbia Gateway Drive information across a health care organization, you apply your data and information for Columbia, MD 21046 including acute care, long-term care, home service and operational improvement and Phone: 410-953-1000 health care, and physician practices. Today, utilization management. Our expertise can E-mail: [email protected] more than 2,000 customers worldwide use help in the design, implementation, and www.magellanhealth.com MEDITECH’s information systems. analysis of outcomes, using state-of-the- Magellan Health Services is a leading, art techniques, and creation of engaging diversified specialty health care Memorial of Recovered Dignity dissemination. management organization. As a specialty Booth 107 health care manager, we focus on some of 6300 Olson Memorial Hwy. - MN010-E133 MUS'IC Inc. today’s most complex and costly health Golden Valley, MN 55427 Booth 738 care services. The depth and breadth of Phone: 763-797-4150 our experience in managing behavioral 212 West 35 Street, 7th Floor Fax: 763-797-4347 health care, diagnostic imaging, specialty New York, NY 10001 pharmaceutical services and providing For years consumers who died in state Phone: 888-880-4450 pharmacy benefit administration enables us psychiatric hospitals were buried in Fax: 212-971-7247 to deliver invaluable insights and innovative unmarked or unnamed graves, their lives Email: [email protected] solutions that positively impact both the thrown away, their stories forgotten. The www.mp-agency.com quality and the cost of some of the nation’s Traveling Memorial explains the moving The nonprofit trust helps you reduce fastest growing areas of health care. story behind the National Memorial of unemployment costs by setting up a reserve Recovered Dignity giving voice to thousands account that belongs to you, not the state. McKesson Health Solutions who are no longer forgotten. Auditing claims to correct mistakes in over payments. Representing you at all Booth 205 Mental Health Risk Retention Group disputed claims hearings. Advising you on 275 Grove St., Suite 1-110 National Council Affiliate Member unemployment related matters. Responding Newton, MA 02466 to every unemployment claim against your Phone: 800-782-1334 Wii Station organization. Email: [email protected] 103 Eisenhower Parkway, Suite 101 www.mckesson.com Roseland, NJ 07068 Phone: 973-830-8500 MS*Health Software McKesson provides services and products Booth 728 to health care providers and payors. Fax: 973-830-8585 From pharmaceuticals and supplies to E-mail: [email protected] 128 Willow Grove Street sophisticated medical workflow solutions, www.mhrrg.com Hackettstown, NJ 07840 our offerings help customers reduce costs, The Mental Health Risk Retention Group Phone: 908-850-5564 streamline processes and, most importantly, specializes in providing liability insurance Fax: 908-850-5567 improve patient care and medication for the behavioral healthcare field. They E-mail: [email protected] safety. McKesson Health Solutions are endorsed by the National Council and Since 1985, MS*Health Software has offers the most complete array of claims MHCA, two associations representing provided software solutions for behavioral and care management solutions in the community mental health centers nationally. healthcare and social services organizations industry, equipping organizations with The Mental Health Risk Retention Group, a nationwide. Our goal is to offer the finest a comprehensive capability to meet and liability insurance company owned by its software products and services available to master the challenges they face every day. policyholders, offers stabilized premiums, the providers and administrators of these protection against arbitrary cancellation, community services. Our products are quality coverage, and a loss prevention appropriate for alcohol and substance abuse program. Available coverages include treatment facilities, behavioral healthcare professional liability, general liability, organizations, family & children’s services, directors and officers’ liability, excess partial hospitalization programs, residential liability, and workers compensation. MHRRG and long term care facilities, women’s soon will be able to offer property and auto organizations, and more. coverage as well. www.TheNationalCouncil.org/Conference · 202.684.7457 93 National Council for Community Behavioral Healthcare

MyOutcomes Network of Care Personal Mastery Programs Booth 316 Booth 826 Booth 100 8737 Colesville Rd., Suite 1100 1101 5th Ave., Suite 250 31000 Telegraph Rd., Suite 260 Silver Spring, MD 20910 San Rafael, CA 94901 Bingham Farms, MI 48025 Phone: 240-645-1111 Phone: 415-458-5900 Phone: 248-647-9290 E-mail: [email protected] Fax: 415-256-9036 E-mail: [email protected] www.myoutcomes.com E-mail: [email protected] www.pmpcoach.com My Outcomes software improves the quality www.networkofcare.org PMP delivers Change-Management and efficiency of behavioral health services. Network of Care is an interactive programs that ensure the effective MyOutcomes uses brief, valid and reliable information place where consumers, implementation of innovative methods measures to solicit direct client feedback. organizations and government workers and technologies within Health Care Organizations using these measures have all can go to easily access a variety Organizations. Our approach is based improved effectiveness by up to 65%; of information. The resources in on a “personal growth model”: An reduced no-shows, dropouts and length of this “virtual community” include a organization, by nature, is a group of stay by 25-40%; and generated quantifiable, comprehensive Service Directory; Web people organized to fulfill a common objective evidence of their outcomes. links; an easy-to-use Library; a political purpose. Any effort to expand an advocacy tool; community message organization’s ability to excel must focus National Association of Case boards; and many others. on personal growth of it’s people. Management Booth 808 Norix Group, Inc. Phoenix Houses of Florida 1645 N Street Booths 625, 627, 629 Booth 732 Lincoln, NE 68508 1000 Atlantic Dr 5501 West Waters Avenue - Suite 406 Phone: 402-441-4385 West Chicago, IL 60185 Tampa, FL 33634 Fax: 402-441-4335 Phone: 800-234-4900 Phone: 813-881-1000 - ext. 6626 E-mail: [email protected] Fax: 630-231-4343 Fax: 813-881-0003 www.yournacm.com E-mail: [email protected] www.phoenixhouse.org NACM is the ONLY non-profit national www.norix.com Phoenix Houses of Florida’s drug and voice for case managers and service For over 25 years, Norix Group has alcohol treatment programs give teens and coordinators. Members of NACM are specialized in providing high quality, adults a chance to break with the past and practicing case managers who are advocates intensive-use furniture designed specifically take control of their lives, whether through for community-based case management, for Institutional facilities. Norix builds our outpatient treatment programs in share ideas and work to minimize extreme safety, durability and security Tampa, or our residential program in Ocala. bureaucratic barriers, promote high ethical into each piece of furniture. Norix offers We provide the proper intervention, the standards, and promote the vitality and a complete range of furniture for every proper treatment, at the right time, in a safe professional image of case management. institutional application. and supportive environment. Netsmart Odyssey Software Pikes Peak Behavioral Health Group National Council Affiliate Member Booth 713 Peer Navigator Booths 303, 307, 309, 406, 408 Stonewood Commons III National Council Member 570 Metro Place North 105 Bradford Rd., Suite 200 Dublin, OH 43017 Booths 339, 438 Wexford, PA 15090 Phone: 800-421-7503 Opt 6 525 N. Cascade Ave., Suite 100 Phone: 724-940-4411 Fax: 614.799.3188 Colorado Springs, CO 80903 Fax: 724-940-4445 E-mail: [email protected] Phone: 719-314-4307 E-mail: [email protected] www.ntst.com Fax: 719-572-6199 www.tosg.com E-mail: [email protected] Netsmart provides behavioral health-specific Odyssey Software is a leading technology www.ppbhg.org SaaS and licensed software solutions to solution and service provider for the 350,000 care providers and nearly 40 state Veterans and their families often experience Behavioral Health industry. We help systems. Netsmart solutions help meet the difficulty coping with the physical, organizations improve their operations evolving definition of “meaningful use” psychological, and emotional effects of war, and pursue their mission by implementing under ARRA, including a certified EHR, and frequently have problems transitioning robust financial, HR, quality improvement e-prescribing, health information exchange to the civilian world. At Pikes Peak and performance management solutions participation, and capturing/sharing Behavioral Health Group, we have created that are user-friendly and can integrate with outcomes data. a unique approach - we offer veterans and your existing systems. As a Microsoft Gold their families an individual peer navigator Certified Partner, we specialize in Microsoft who helps them plot a course through the technologies including Microsoft Dynamics sometimes overwhelming challenges of GP (formerly Great Plains) and Dashboards day-to-day life and the numerous, complex for Behavioral Health.

94 www.TheNationalCouncil.org/Conference · 202.684.7457 2010 Conference Program systems available to support them. The Peer PsychPros, Inc. programs and services that QoL meds offers Navigator translates and coordinates civilian National Council Affiliate Member benefit the consumer by handling every systems to former military personnel and aspect of their medications. QoL meds provides a “friendly face” to help guide Booth 507 partners with CMHC’s across the country them, thus giving veterans and their families 2404 Auburn Avenue to ensure their consumers receive the best meaningful pathways to improve their lives. Cincinnati, OH 45219 prescriptive care possible. Please stop by our Phone: 513-333-4770 booth to learn more. Fax: 513-651-9558 Pinpoint, Inc. E-mail: [email protected] Booth 201 www.PsychPros.com Reaching Recovery/MHCD 2100 Southbridge Parkway, Suite 650 National Council Member PsychPros is the premier national staffing Birmingham, AL 35209 and executive search firm serving behavioral Booth 302 Phone: 205-414-7541 healthcare organizations. For 15 years, 4141 E. Dickenson Place Fax: 205-414-7400 PsychPros has supplied National Council Denver, CO 80222 www.pinpointinc.com members with exceptional employees at Phone: 303-504-6667 In 1992, Pinpoint Limited began all levels – from CEOs to a full range of Fax: 303-757-3271 manufacturing in Scotland INSTANTalarm clinical staff to administrative professionals. E-mail: [email protected] 5000, the Personal Alarm System for Our PsychSearch database has over 25,000 www.reachingrecovery.org protecting nurses from violence at work. active job seekers, and our recruiters have The Reaching Recovery Initiative provides Thousands of systems are installed in unparalleled expertise in hiring for your a learning collaborative in which centers hospitals throughout the U.K., Ireland and jobs and your work environments, making use state-of-the-art technology with valid now the U.S.A. Simple to operate, extremely the best possible job matches for you. instruments to measure recovery. The reliable, they have no central computer to Whether you need a temporary employee highly reliable data provides a resource for go wrong. or an executive search job placement, we centers to evaluate ways to provide effective offer a customized approach, low cost, and services and for centers to transform to a ProtoCall Services guaranteed results. Stop by our booth for a truly recovery focused center. “Happy Anniversary” memento! You may Booth 606 also contact us anytime at 888-651-8367 or Reckitt Benckiser Pharmaceuticals 621 SW Alder, Suite 400 www.psychpros.com. Portland, OR 97205 Booths 825, 827 Phone: 877-819-0287 Qualifacts Systems, Inc. The Fairfax Building Fax: 503-499-6250 10710 Midlothian Turnpike, Suite 430 www.protocallservices.com National Council Affiliate Member Richmond, VA 23235 ProtoCall Services has been providing Booths 407, 506, 508 Phone: 804-379-1090 high quality telephonic crisis intervention 200 2nd Avenue South Fax: 804-379-1215 and assessment services on behalf of our Nashville, TN 37201 E-mail: [email protected] customers since 1992! Our caring Masters- Phone: 615-493-5237 www.rb.com level clinicians provide a seamless service- www.qualifacts.com Reckitt Benckiser Pharmaceuticals is at the supporting your consumers, while reducing Qualifacts uses a SaaS delivery model to forefront providing educational resources risk and costs for your organization. provide web-based EHR/Billing systems and treatment options to physicians and to Behavioral Health and Human Services patients dealing with the chronic relapsing Providence Service Corporation providers across the US. With a provider disease of opioid dependence. Please visit Booth 233 origin and over 20 years of refinement, their exhibit where Reckitt Benckiser Qualifacts’ SaaS solution is comprehensive, Managed Care Account Managers will be 5524 E. Fourth Street scalable and never obsolete. Spend more available to provide scientific information Tucson, AZ 85711 time delivering care and less time managing and answer your questions. Phone: 520-747-6600 it with Qualifacts. Fax: 520-747-6605 E-mail: [email protected] RiverValley and Affiliates www.provcorp.com QoL meds Booth 314 Providence Service Corporation has a Booths 333, 432 P.O. Box 1637 national presence providing human services 4900 Perry Highway - Bldg. 2 1100 Walnut Street for youth and adults. Our programs include Pittsburgh, PA 15229 Owensboro, KY 42302-1637 home-based counseling, non-emergency Phone: 412-931-3131 ext 215 Phone: 270-689-6500 transportation, drug courts, workforce Fax: 412-931-2361 Fax: 270-689-6677 development, and others. Providence is E-mail: gsantry@qolmedscom www.rivervalleyandaffiliates.com known as a provider of “human services www.qolmeds.com RiverValley and Affiliates is a without walls” and is uniquely committed QoL meds is the only full service pharmacy comprehensive behavioral healthcare to helping people in their own homes and company that truly has a focus on the provider with corporate offices in communities. Community Mental Health Center. The Owensboro, Kentucky. The organization

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provides various services in Kentucky, New Sequest creates new connections between Streamline Healthcare Solutions, LLC Mexico, Texas, North Carolina and Nevada. providers and patients, transforming Booth 613 The Corporation now offers telehealth businesses across the whole industry. services to agencies seeking additional 3630 Capital Avenue, SW Battle Creek, MI 49015 coverage or to physicians seeking to Service Process Quality Management supplement their current practices. Phone: 877-467-4741 ext. 201 (SPQM)/MTM Services Fax: 877-467-4742 E-mail: [email protected] ScerIS, Inc. Booth 300 P.O. Box 1027 www.streamlinehealthcare.com Booth 509 Holly Springs, NC 27540 Streamline Healthcare Solutions provides 490 Boston Post Road Phone: 919-387-9892 integrated, easy to use, customizable Sudbury, MA 01776 Fax: 919-773-8141 software solutions to behavioral healthcare Phone: 978-218-5000 www.mtmservices.org providers and managed care organizations. Fax: 978-218-5099 SPQM Dashboard Consultation Services are Our solutions are designed to be configured E-mail: [email protected] and customized to model the customer’s www.sceris.com not just “reports.” SPQM is an essential BH management consultation tool that business process. ScerIS helps empower and equip provides a qualitative awareness of services organizations to transition to highly variance, practice management challenges/ Substance Abuse and Mental Health efficient, digital work processes for medical solutions, utilization compliance monitoring, Services Administration records and the entire organization through unit/program specific performance levels Booth 422 the application of technologies that include: and individual staff scheduling templates, Imaging, Workflow, Electronic Document No Shows/Cancellations and caseload 11300 Rockville Pike Management, Electronic Forms/Smart utilization. SPQM Dashboards are supported Rockville, MD 20852 Forms, Data Warehousing and Report with Internet consultation meetings each Phone: 240-221-4058 Generation, Electronic Report Management/ month to facilitate rapid cycle change. Fax: 301-945-4296 Distribution and Automated Data Capture. www.samhsa.gov Sigmund Software, LLC SAMHSA is a public health agency within Secure TeleHealth Booth 129 the Department of Health and Human Services. The agency is responsible for National Council Affiliate Member 509 Route 312 improving the accountability, capacity Booth 724 Brewster, NY 10509 and effectiveness of the nation’s substance Phone: 800-448-6975 9150 Harmony Dr abuse prevention, addictions treatment, and Fax: 845-207-3067 Pittsburgh, PA 15237 mental health services delivery system. Phone: 412-318-3913 www.sigmundsoftware.com E-mail: [email protected] Sigmund is a scalable client-server or The Joint Commission www.securetelehealth.com ASP web based information management Booth 702 Secure TeleHealth provides a high-quality, software for behavioral health organizations. pc-based, encrypted, video conferencing Sigmund offers a completely integrated One Renaissance Blvd service to behavioral health providers application which documents a client’s Oakbrook Terrace, IL 60181 using the public Internet. Wrap-around treatment from the point of intake through Phone: 630-792-5866 services are included to insure consistent discharge and includes an integrated billing Fax: 630-792-4866 quality, ease of use, and compliance with and accounts receivable module. E-mail: [email protected] American Telemedicine Association Practice www.jointcommission.org/bhc Guidelines. Staff Care, Inc. Accreditation from The Joint Commission Booth 635 helps create a standards-based culture Sequest Technologies, Inc. 5001 Statesman Drive of excellence, assisting you in providing a safe, high quality environment for Booths 811, 813 Irving, TX 75063 Phone: 800-685-2272 those you serve. To learn more about 2300 Cabot Drive, Suite 425 Fax: 972-983-0294 how your organization can earn this Lisle, IL 60532 E-mail: [email protected] respected “Gold Seal of Approval™,” Phone: 630-577-9003 www.staffcare.com visit www.goldsealofapproval.org or Fax: 630-577-9154 call (630) 792-5866. www.sequest.net Staff Care, Inc. is the nation’s leader in locum tenens staffing. Our role is to match Sequest is a recognized leader, innovating qualified, independent contractor physicians with solutions and software products for with health care organizations requiring health and human services providers. Their temporary physician services. Locum tenens expertise streamlines financial, clinical, physicians maintain patient care, referrals, and management processes, improving and revenue by covering vacancies due to efficiencies that ultimately enhance patient vacation/CME, staffing shortages, increased care. As a forward-thinking company, census, and other causes.

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QoLmeds_ad_v2.indd 1 6/3/2009 8:42:39 AM National Council for Community Behavioral Healthcare Your Voice Matters Join us in Washington, DC

National Council 6th Annual HILL DAY JUNE 29 – 30, 2010

In-person visits from constituents have more infl uence on Congress than any other type of communication! Join hundreds of your colleagues from around the country on visits to elected offi cials to advocate for policies that protect and expand access to adequately funded, effective MENTAL HEALTH and ADDICTIONS services.

Register, record Hill appointments, get briefi ng materials, and reserve discounted hotel rooms at www.TheNationalCouncil.org/HillDay

Bring a team—board Questions? members, medical directors, Email [email protected] or call 202.684.3735. local law enforcement allies, state legislators, county commissioners, consumers, and family members.

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The Meyers Group U.S. Psychiatric Rehabilitation University of Massachusetts Booth 723 Association Medical School 12200 Tech Rd., Suite 340 Booth 328 Booth 810 Silver Spring, MD 20904 601 Global Way, Suite 106 Department of Family Medicine Phone: 301-625-5600 x102 Lithicum, MD 21090 and Community Health E-mail: [email protected] Phone: 410-789-7054 55 Lake Avenue www.mr-themeyersgroup.com Fax: 410-789-7675 Worcester, MA 01655 As one of the country’s top search firms E-mail: [email protected] Phone: 774-443-2147 specializing in behavioral healthcare, The www.upsra.org Fax: 774-441-7799 Meyers Group has filled critical positions USPRA provides access, advocacy and E-mail: [email protected] with Impact Players at every level of the strategies to implement psychiatric www.umassmed.edu/PCBH.aspx organization. Because our professional team rehabilitation & recovery-oriented practices The Department of Family Medicine and has an extensive background in this field, through education and professional Community Health of UMass Medical we have an in-depth understanding of what credentials, research, service outcomes and School presents the Certificate Program our clients look for in candidates and what networking. We bring together agencies, in Primary Care Behavioral Health. The candidates look for in future employers. practitioners, persons in recovery, leaders program is designed to train mental health in education and research, as well as state and substance abuse professionals to Topaz Systems and federal government entities dedicated to function successfully as Behavioral Health Booth 726 psychiatric rehabilitation. Clinicians in primary care. Available by online video conference. 2055 Walton Rd. Unemployment Services Trust St. Louis, MO 63114 ValueOptions Phone: 800-423-8826 Booth 215 National Council Member Fax: 314-428-0314 PO Box 22657 E-mail: [email protected] Santa Barbara, CA 93121 Booth 207 www.topazsystems.com Phone: 888-249-4788 8906 Brittany Way Topaz Systems is a leading developer Fax: 805-566-4921 Tampa, FL 33619 and manufacturer of electronic signature E-mail: [email protected] Phone: 813-246-7219 software and hardware, and has been www.chooseust.org Fax: 813-246-7238 www.valueoptions.com based in Simi Valley, California since 1995. The Unemployment Services Trust (UST) Topaz provides all the hardware, software, can save your organization up to 60% of ValueOptions®, the nation’s largest intellectual property, and expertise to enable your current state unemployment costs. independent behavioral health care paperless document creation, signing, and Learn how over 2,100 CEO and CFOs are company, provides services to more than authentication of electronic forms with taking advantage of the savings through 22 million individuals through a variety of digital handwritten signatures. UST. As states are forced to increase UI contracts with state and county agencies, rates employers will see double and triple as well as with health plans and employers. U.S. Army Civilian Corps digit increases. Moving to UST will bring ValueOptions® is a managed care company Booth 725 immediate and long lasting savings to your that specializes in management for all organization. behavioral health issues, and mental health 2050 Worth Road, Suite 6 and chemical dependency diagnoses. Ft Sam Houston, TX 78234 UNI/CARE Systems, Inc. Phone: 210-221-8863 VisionWorks Software www.civilianmedicaljobs.com National Council Affiliate Member Booth 434 The U.S. Army Civilian Corps is in charge Booths 615, 617, 714, 716, 717 3801 River Ridge Dr. NE of recruiting and staffing the 70+ Army 540 North Tamiami Trail Cedar Rapids, IA 319-261-0382 medical and dental facilities worldwide with Sarasota, FL 34236 Phone: 319-261-0382 civilians. The Civilian Corps currently has Phone: 941-954-3403 Fax: 319-261-0404 nearly 2,500 healthcare position openings Fax: 941-954-2033 E-mail: [email protected] across the globe. www.unicaresys.com www.vision-works.com UNI/CARE is a premier partner for VisionWorks has provided software progressive, technology-astute human solutions to behavioral health & substance services organizations. UNI/CARE’s Pro-Filer abuse provides for over a decade, offering is a Microsoft .NET–certified electronic an Electronic Health Record (EHR) which health record enabling organizations to is customized to reflect your agency service multiple domains within a connected practices. Avoiding the constraints of “shelf continuum-of-care environment. Pro- products” VisionWorks offers customers Filer™ seamlessly converts the consumer extreme flexibility for case management, paper record and diverse clinical/financial billing, scheduling, reporting, medication functions into an enterprise solution. management and much more.

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Welligent Booths 423, 425 Your Notes 5205 Colley Avenue Norfolk, VA 23508 Phone: 757-213-5980 Fax: 757-213-5965 E-mail: [email protected] www.welligent.com Welligent provides a web-based behavioral EHR and billing system offered through a monthly subscription model. With modules to manage your outpatient mental health program, substance abuse, foster care, residential tracking and more, Welligent gives you the software to manage all programs, services and payors from one, integrated system.

Wiley Booth 504 111 River Street, 4-02 Hoboken, NJ 07030 Phone: 201-748-6000 Fax: 201-748-6088 www.wiley.com John Wiley & Sons, Inc., also known as Wiley, is a global publisher of print and electronic products, specializing in scientific, technical, medical and scholarly journals, encyclopedias, books, and online products and services; professional/trade books, subscription products, training materials, and educational materials for undergraduate and graduate students and lifelong learners. Mental Health Weekly, published by John Wiley and Sons, Inc. provides the latest information on business trends; state funding and policy issues; litigation; federal legislation and policy; and innovative practices. Topics include managed care’s impact on behavioral health, program consolidations and other industry trends, the integration of behavioral health with primary care, and mental health parity.

www.TheNationalCouncil.org/Conference · 202.684.7457 101 2010 Conference Program Your Notes

www.TheNationalCouncil.org/Conference · 202.684.7457 103 National Council for Community Behavioral Healthcare Thank You Supporters

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41st National Mental Health and Addictions Conference & Expo May 2-4, 2011, San Diego, CA

Register before you leave Disney World, for the best prices. www.TheNationalCouncil.org/Conference 202.684.7457

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