Mapping of Shared Economy Platforms

The Mapping of Shared Economy Platforms has been produced with the technical assistance of

TABLE OF CONTENT

A. Background and Context B. Purpose of the mission C. Methodology D. Preliminary Findings E. Selection of platforms for further analysis F. Analysis of the platforms G. Recommendations H. About Jamaity

The Mapping of Shared Economy Platforms has been produced with the technical assistance of

A. Background and Context Within the framework of developing the second generation of the Sharing Economy Platform Youth Without Borders (YWB) in coordination with the Innovation for Change MENA Hub, a mapping will be conducted with the objective of analyzing and understanding the existing similar platforms in the MENA region (their work, target, challenges faced, needs, contain and potential growth and development.).

The second generation of the Sharing Economy Platform will be developed to create an inclusive and supportive space. Comprised of civil society organizations from the MENA region, this generation will promote the exchange of services and knowledge among the to strengthen their capacities and encourage dynamic fundraising that enables civic activism across the MENA region.

By Conducting a comparative analysis of the existing Sharing Economy Platforms in the MENA region and an assessment of potential features to be developed, this mapping will help form the following: a clear understanding on how to build and manage a platform, a deeper idea on how to set the objectives of the platform, the services, the rules and the benefits of the members. B. Purpose of the mission

This mission consists in conducting a mapping on the Sharing Economy Platforms exiting in the MENA region. It aims to discover, understand, and analyze these platforms in order to prepare a need assessment on how the second generation of the Sharing Economy Platform should look like. The expected results of the mapping are: • Conduct a research to identify existing similar platforms in the MENA region; • Set up a selection criteria’s through the research; • Develop a questionnaire to be developed based on the selection criteria; • Conduct telephone calls and online interviews with CSOs or platform managers; • Disseminate online surveys through emails, regional CSOs networking platforms and social media; • Produce a report to include the analysis of the findings and recommendations.

C. Methodology The methodology is articulated around two major parts:

Part 1: Benchmarking

A benchmarking exercise will be held by Jamaity’s team to identify the existing platforms in the MENA region, their strengths, weaknesses, and gaps. This will happen through the steps mentioned below:

1 - Listing of existing platforms in the region The first part of the mapping will be quantitative providing an overview on the existing platforms available in the MENA region.

For each platform, the following information will be provided: - Mandate of the platform - Services - Content including its format - Target Group - Languages used - Positioning of the platform - Geographic mandate of the platform

The information will be gathered mainly through online research and the network of Jamaity in MENA Countries. This first part will lead to preliminary observations on: The Mapping of Shared Economy Platforms has been produced with the technical assistance of

- Geographic repartition of the platforms - Languages used by the platforms - Target groups - Social Media Platforms used by these platforms.

2- Focusing on certain platforms In order to ensure a quantitative mapping, a specific number of platforms will be focused on. The selection will happen by establishing an evaluation grid to identify the platforms that the mapping will highlight the most.

The Evaluation Grid of the Identified platforms In order to choose a specific number of platforms for further analysis, the following criteria will be adopted: - The platform’s popularity or positioning (number of users). - The quality of information available on the platform. - The user’s interaction with the platform and/or its social media channels. - The platform is still active. - The availability of information.

3- Analysis of the selected platforms Ten platforms will be selected. For each of the selected platforms, Jamaity will provide a well detailed analysis of their strengths and weaknesses. The following aspects of the selected platform will be analyzed: - General information about the platform: including the name of the platform, links, organization or the people who operate it or are in the origin, specific context for launching the platform, purpose and mission, partnerships, target audiences, languages used and the nature of interaction with the users. - Alexa Rank1: Alexa is a global pioneer in the world of analytical insight. Alexa provides a global traffic rank that measures how a website is doing in relation to all other sites on the web over the last 3 months at any given point. The rank is calculated using a proprietary methodology that combines a site's estimated average of daily unique visitors and its estimated number of page views over the last 3 months at any given point. - The number of shares on Facebook: which will be an indicator of the presence of the identified platforms on Facebook. - The social media accounts: Facebook, Twitter, Linked In, Instagram, Youtube and many others. - The services available on the platform: a list of the services, format, resources and tools available for visitors in addition to the clarity of content, user friendly, or any other links integrated in the platform and social media accounts. - The most popular services of the platform. - Technical aspects of the platforms: the softwares used to develop the platforms - Users Experience: The analysis of the user experience in the platforms is based on Nielsen Norman Group’s2 10 general principles for interaction design namely visibility of system status, match between system and the real world, user control and freedom, consistency and standards, error prevention, recognition rather than recall, flexibility and efficiency of use, aesthetic and minimalist design, help users recognize, diagnose, and recover from errors, help and documentation. - Key success factors of the platform and its challenges - Other observation on the platform

1 https://www.alexa.com/ 2 https://www.nngroup.com/articles/ten-usability-heuristics/ The Mapping of Shared Economy Platforms has been produced with the technical assistance of

In addition, an analysis of the performance of the platforms will be provided. This Analysis focuses on the front-end performance of the platforms including elements like general site structure and images. PageSpeed and YSlow scores3 tell you how well your front-end is optimized for loading time, and even though they are important, they are only a half of the determining factor.

All the information will be gathered through online surveys, skype meetings, phone calls and online interviews with CSOs or platform’s managers.

Part 2: Need Assessment:

The need assessment will combine an Identification of the needs and gaps within the selected platforms and the CSOs working on shared economy in the MENA region through: - Focus Groups: to help collect more in-depth thoughts and opinions about the Shared Economy Platforms that need to be developed. - Interviews: with persons working in the most renowned platforms that have been studied. The objective is to get in depth information about the opportunities, the perspectives about their platforms, and the potential platforms that need to be developed. It will also provide and analysis of the type of services that need to be developed. After gathering all the information, Jamaity will work on including the best practices, findings, and recommendations for the development of similar platforms.

D. Preliminary Findings: ● Platforms identified across the Mena Region

- The total number of platform Identified is 41 platforms distributed as indicated in the graphic ‘Platforms identified across the MENA” - Tunisia contains the highest number with 9 identified platforms. - Kuwait, Oman, UAE, Iraq, and Saudi Arabia contain the lowest number with only 1 identified platform. - Palestine, Bahrain, and Qatar do not contain any Shared Economy Platform. - The Gulf States contain only 5 platforms - The number of the platforms identified in North Africa is 18 - The number of the platforms identified in the Middle East is 19 - There are 5 platforms working on a regional level - Lebanon, Jordan, and Syria seem to be a hub for shared economy. This is due to the dynamics of the civil society in these countries.

● Languages Used - Only 1 platform is in local dialect (Youth’more Tunisia), The rest of the platforms adopt Arabic, French and English - Only 1 platform, in Iraq, uses also Kurdish as one of the languages of the platform - Only 5 platforms are exclusively in English - 72% of the platforms use Arabic as one of languages. - The other languages are mostly English or French.

3 https://gtmetrix.com/blog/pagespeed-and-yslow-are-half-the-battle/ The Mapping of Shared Economy Platforms has been produced with the technical assistance of

- 75% of the platforms identified use at least two main languages - 25% of the platforms identified use one language - Among these 25% of the platforms that use only one language, 1 is in Tunisian dialect, 4 in French, 5 in Arabic and 5 in English. These findings confirm that Arabic is the first language used to interact with users in MENA countries along with English or French depending on whether the platform is in Maghreb Countries or Mashreq Countries.

● Target Groups

- The summary of the target groups of the identified platforms is as follows: student’s professionals, student graduates, youth, donors, employers, job seekers, citizens, volunteers, civil society actors, research experts, practitioners and civil society activists. - Considering that student professionals, student graduates, and job seekers are Youth groups, then ⅓ of the identified platforms target youth groups. - The percentage of platforms targeting volunteers, civil society actors and Organizations represent 62% of the total number of platforms. - 33 out of 40 platforms target civil society actors and youth groups. - There is only 1 thematic platform ‘Wiki Gender’ in Egypt that focuses on gender issues.

These findings are mainly due to these two factors: First, the high number of young people between 15-29 in the MENA Region which exceeds 30%4 of the working age population in most MENA countries. Also, the young people in MENA countries are facing a lot of challenges (high unemployment rate, lack of trust in public institutions, lack of access to opportunities, etc.) which makes the content produced by the identified platforms relevant to their needs. Second, the Arab Spring caused an evolution of civil society work and led to its positioning as a change maker in the region.

● Social Media Channels:

- Facebook, Twitter, Instagram, LinkedIn, Youtube, Slideshare are the Social Media Channels used by the identified platforms. These platforms use the Social Media Channels to disseminate the content produced and combined. - Only 5 platforms among the 40 identified do not have Social Media Channels.

4 Youth in MENA Region, How to Bring them in - A Book published by OCDE in 2016 The Mapping of Shared Economy Platforms has been produced with the technical assistance of

- 35 platforms have at least 1 social media channel, mainly Facebook. - 16 platforms among the identified ones have only 1 social media channel, mainly Facebook or Twitter. - 4 platforms only (Jamaity - Tunisia, Edraak - Jordan, FundsforNGOs- Global, Building Markets -Lebanon) use more than 4 social media channels, which are Facebook, Twitter, LinkedIn, YouTube, Instagram and Slide share. - The number of social media channels used by the identified platforms is a good indicator of the positioning of the latter. Indeed, the more the platform uses social media channels, the more it becomes popular. - There is very little participation and interaction on these previously identified platforms due to the widespread of social media networks where the target groups debate, discuss and share information5. - The spaces where the participation is the most important are not those that offer the latest or most sophisticated technical devices nor those whose graphics are the most accurate and current.

5 UNESCO, État des lieux des usages numériques des jeunes dans le sud de la Méditerranée et recommandations. The Mapping of Shared Economy Platforms has been produced with the technical assistance of

Platforms identified per country:

Tunisia Name of the Website Logo Description of Platform Target Services Languages Platform Groups used

mina7 http://mina7.net/ Mina7 is an online platform that communicates Students Mina7 provides the following Arabic educational and professional opportunities for professionals services: French professionals, academics, and students. It English provides its target groups with the available -Shares the existing opportunities; scholarships, grants, internships, jobs openings, scholarships, grants, fellowships, cultural exchanges, conferences or additional conferences and seminars, courses, including competitions awards, contests, master courses, PhDs, workshops and training sessions available across the world for its users.

Youth'more http://www.youthmor Youthmore.tn is a platform that honors young Youth Youth'more provides the following Tunisian e.org/ Tunisians who took the initiative to participate in services: the creation of a new Tunisia -Presents motivational videos for youth by youth (Success stories, coaches, and ambassadors)

Jamaity https://jamaity.org/ Jamaity is an associative, interactive and Tunisian Civil Jamaity provides the following Arabic participatory platform that brings together CSOs Society services: French in the same space to facilitate their networking, actors give them access to information and Donors -A data base of the most active opportunities available to them NGOs NGOs in Tunisia. youth -A Data base of the Donors working with the civil society in Tunisia. -A Data base of the projects done with the civil society in

The Mapping of Shared Economy Platforms has been produced with the technical assistance of

Tunisia. -A Database of opportunities available for the Tunisian civil society. -A database of events organized by the Tunisian civil society. -An online resource center. -A series of articles written by the Jamaity's team about civil society’s events and initiatives.

Tounes http://tounes.ta3mal. The Tounes Ta3mal is a platform that offers career Employers Tounes Ta3mal provides the Arabic Ta3mal com/fr/Pages/Home. guidance, skills assessment, and hundreds of Job seekers following services: French aspx online courses to build the capacity of young people and support them in their job search. -Online courses Employers can also create their profile in order to -Resumes of job seekers post their available jobs, and consult thousands -Employers’ lists of profiles and resumes to recruit their future -Job opportunities employees.

Data 4 https://www.data4tun Data 4 Tunisia is a Tunisian public data platform Citizens Data 4 Tunisia provides the French tunisia isia.org/fr/ that allows hosting raw data and its use in the following service: form of visualizations, articles or studies. -Centralizes public data and reuses them.

Tunisie http://tunisiebenevol Tunisie Bénévolat is a platform that brings Volunteers Tunisie Bénévolat provides the French Bénévolat at.com/ together volunteers and organizations. It was following service: founded in March 2018 by Rami RADDAOUI, Computer Engineering student who wanted, -Connects organizations offering through this project, to share his knowledge volunteering opportunities and gained through his studies. volunteering missions with volunteers

The Mapping of Shared Economy Platforms has been produced with the technical assistance of

Cha9a9a www.cha9a9a.tn Cha9a9a.tn is an associative platform of online Donors Cha9a9a provides the following French donations that allows organizations and service: individuals to create donations campaigns and mobilize the world Gives access to online donations.

T7arek http://t7arek.tn/ T7arek is a youth-driven initiative that aims at Youth T7arek provides the following English inspiring Tunisians to become active members of Active service: Arabic civil society. The platform was launched by a members of French -Teaches the groupknow- how of active of inducing youth and aged creating 16 to change. 20. It offers civil society detailed advice and resources in order to get citizens involved in Volunteering, Entrepreneurship, Invention and Citizenship (Local democracy and citizen journalism)

Algeria:

Name of Link to website Logo Description of Platform Target Services Languages the Platform Groups used

IRADA http://irada-dz.org/ Irada is an interactive and participatory Civil Society Irada provides the following French associative platform that promotes civil society actors services: work in Algeria. -Highlights the news of the civil society, which includes all their relevant activities and allows them to benefit from a better visibility. -Collects and disseminates information about the work of the organizations in the region as well as the opportunities offered by the technical and financial Partners.

The Mapping of Shared Economy Platforms has been produced with the technical assistance of

-Promotes networking and communication between organizations and technical and financial Partners. -Strengthens young people's communication, advocacy skills and knowledge and raises their awareness on freedom of expression.

Libya

Name of the Link to website Logo Description of Platform Target Services Languages Platform Groups used

DAAM https://www.daam.l Daam is a platform for that manages civil society Civil Society Daam provides the following Arabic y/ organizations in Libya electronically actors services:

-Technical and legal consultations. -Access to the database of local and international organizations. -Space for announcements about the activities of local and international organizations. -Knowledge of the registration of local organization -Legal status of any local or international organization.

NGOs LY http://ngos.ly/m/ NGOs LY is a web portal that combines local and NGOs LY provides the following Arabic international civil society organizations working in NGOs in services: English Libya. In addition, the platform provides multiple Libya services to active organizations. -Database of civil society organizations that are working in Libya. -Available funding opportunities

The Mapping of Shared Economy Platforms has been produced with the technical assistance of

provided for the Libyan civil society organizations. -Training Centers venues to conduct training and workshops -Trainers section contains full bios and contact details for national and international trainers in various fields. -Videos including educational and awareness raising ones.

LIBYAN http://libyanngos.or Libyan NGOs New Generation is a platform that Civil Society Libyan NGOs New Generation Arabic NGOS g/index.php/about/ provides skills and knowledge in which civil society, actors provides the following services: English NEW public bodies or donors, can find information donors GENERATIO about all issues related to the environment and NGOs -A database of opportunities N sustainable development working in (jobs, training sessions, call for the field of projects, events.) environmen -Courses and programs. t -News about the civil society and their projects filtered by themes. -Directory of NGOs, donors, consultants and administration.

The Mapping of Shared Economy Platforms has been produced with the technical assistance of

Morocco

Name of the Link to website Logo Description of Platform Target Services Languages Platform Groups used

Tanmia https://www.tanmia. Tanmia is a portal of development that aims at Moroccan Tanmia provides the following Arabic ma/ strengthening the capacity of Moroccan civil civil society services: French society organizations through the use of organizatio English technological information and communication ns -Sharing information in the field tools. It works towards connecting all development of development at a national actors (Civil Society, Donors, etc.) at the national level, with a view to greater level efficiency and transparency. -The sections "agenda", job offers, or calls for tenders aim at publishing opportunities and events of civil society organizations and their institutional partners.

Nouabook http://nouabook.ma Nouabook is a platform that aims at connecting Moroccan -Nouabook provides the Arabic /fr/ citizens and Members of Parliament who represent Citizens following services: French them in the Parliament through dialogue -Database of Deputies (presentation and CV) +

possibility to search via many criteria -Forum (Questions) where visitors of the platform can ask questions and deputies can answer. -Database of publications (videos). -Information about how the parliament works.

Dir Iddik http://diriddik.ma/ar Dir Iddik is a platform operated by the Moroccan Volunteers Dir Iddik provides the following Arabic /associations telecom that builds bridges between charities and services: English volunteers French -Facilitates the contact between

The Mapping of Shared Economy Platforms has been produced with the technical assistance of

existing civil society organizations and young volunteers who desire to share a part of their time.

Egypt

Name of the Link to website Logo Description Platform Target Groups Services Languages Platform used

Marj3 https://www.marj3.co Marj3 is a platform that connects students and Students Marj3 provides the following Arabic m/ graduates to scholarships. IT provides Graduates services: English information and consultancy about scholarships for the MENA Region citizens. -List of scholarships and opportunities: publishes opportunities online with simple and informative explanation with advanced filtration. -Scholarships online - Consultancy: the user can speak online with a consultant to support them in understanding scholarships or application reviews.

Wiki Gender https://genderation.x Wiki Gender is a participatory platform that People interested Wiki Gender provides the Arabic yz/wiki/ produces open feminist knowledge in gender in Gender issues following services: and women's issues in Arabic. -Database of organizations, people, books, movies, Songs, campaigns, incidents and issues related to gender.

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Syria

Name of the Link to website Logo Description of Platform Target Groups Services Languages Platform used

Civil Society http://cspsy.org Civil Society Platform is an interactive Syrian Civil Civil Society Platform provides Arabic Platform platform that brings together the actors Society the following services: working in the Syrian community affairs. It aims at promoting a unified entity that plays -Civil Society News and activities an active role in the future vision of the civil -Reports and studies society. -Electronic library

Syrian Civic www.scplatform. Syrian Civic Platform has worked on forming Syrian Civil Syrian Civic Platform provides Arabic Platform net 14 local platforms. Refugees and IDPs were Society the following service: English taken into consideration during the formation of the platforms. Consequently, four platforms -Training sessions for civil society were formed in Syria’s neighboring countries Platforms. to create the space for the Syrians there to engage more in the negotiation process.

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Ensan Platform http://www.ens Ensan Platform is a Syrian space that sheds Syrian Citizens Ensan Platform provides the Arabic an.online light on humanitarian work, adopts following services: humanitarian disciplines and values, and believes that humanitarian work has its main -Short news from all Syria role in building a flexible and civilized society including images and phrases for the future Syria. springing to humanity. -Reports, articles, worksheets and tools related to humanitarian work -A directory of all groups, associations, organizations, and institutions working in the humanitarian field in Syria.

Building Markets https://syriancivil Building Markets is a nonprofit organization Youth Building Markets provides the Turkish society.org/ that creates jobs and encourages economic CSOs following service: Arabic growth in crisis-affected countries. English -Connecting local small and medium-sized enterprises and civil society organizations with new opportunities.

Lebanon

Name of the Link to website Logo Description of Platform Target Groups Services Languages Platform used

Lebanon https://lebanon- Lebanon Support is a national Non- Researches Lebanon Support provides the English Support support.org/ Governmental Organization and a Non-Profit Experts following service: center for information and research that was Civil society and established in 2006 NGO -Research and analysis Practitioners publications Activists -Information management services & data visualizations

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Daleel Madani https://www.dal Daleel Madani is a platform that was Civil society Daleel Madani provides the Arabic eel-madani.org/ launched during the July 2006 war in an actors following service: English attempt to provide a space for collaboration

between the various civil and civic initiatives -Civil society actors can register at the time. It is dedicated to promoting and benefit from a variety of accessible information about civil society in a services, such as posting belief in the right to access information and in resources, projects, call for the importance of transparent civil society proposals, events, press releases, work. and job vacancies.

Tahaki.com https://www.tah Tahaki was launched in 2016 as a social CSOs Tahaki provides the following English aki.com/ platform. NGOs services: Arabic Citizens -Simple Maps: With Tahaki Simple Maps, we empower communities with a clear bird's eye view to see through a complex social situation, and recognize its moral and civic dimensions, allowing beneficiaries to launch effective grass-root initiatives and impact millions of lives.

-Story Maps: With Tahaki Story Maps, beneficiaries could take their audience through a real-life experience in an immersive visual narrative. Inspire their community with a journey, engage them in a tour, or educate them through a presentation. Only then, will their story be heard, its moral learned and impact felt.

-Crowdsourced Maps: Using Tahaki crowdsourced

The Mapping of Shared Economy Platforms has been produced with the technical assistance of

maps, NGOs can collaborate with volunteers and activists to collect data, geographical locations, and images using the internet and mobile application

Arab.org https://arab.org/ Arab.org is owned and operated by The NGO community Arab.org provides the following Arabic Olive Tree S.A.L., which is a social enterprise in the Arab services: French startup from Lebanon making an impact for World English the common good. It aims at raising -A listing of Arab-based and awareness, hope, standards and contribute Partners in Arab-destined Civil Society to the wellness and welfare of society. government Organizations (CSO’s) including Non-Governmental The private Organizations (NGO’s), Non-Profit sector Organizations (NPO’s), Community Based Organizations Researchers (CBO’s) as well as charitable organizations categorized by Journalists sector and country.

International -Statistics: the platform shares development some statistics about the number partners of NGOs added into the platform filtered by countries in addition to number of activities filtered by themes.

-NGO Jobs: a platform part of the NGO Portal, that shares job opportunities for job seekers, also gives the employers the opportunity to register and add their offers.

-NGO Resources: most active platforms in each Arab country.

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Arab NGO http://www.ann Arab NGO Network for Development (ANND) Civil Society Arab NGO Network for Arabic Network for d.org is a regional network, working in 12 Arab actors Development provides the English Development countries with 9 national networks (with an following services: extended membership of 250 CSOs from different backgrounds) and 23 NGO -Publications (books - guides - members. ANND was established in 1997 and research papers - policy briefs) its headquarters is located in Beirut, Lebanon Arab watch (monitoring since 2000. elections) ANND aims at strengthening the role of civil society, enhancing the values of democracy, -Activities (events, advocacy) respect of human rights and sustainable development in the region. -Multimedia (photo gallery, video gallery)

The Mapping of Shared Economy Platforms has been produced with the technical assistance of

Jordan

Name of the Link to website Logo Description of Platform Target Groups Services Languages Platform used

For9a https://www.for9 For9a is the first Arab website for Youth For9a provides the following English a.com/ Scholarships, Training Opportunities and service: Arabic Study Abroad -Gives access of information

about available Cultural Exchange Programs, Scholarships, Grants, and Fellowships opportunities.

Nakhweh http://www.nakhw Nakhweh is an online portal that was Volunteers Website is not working English ah.org/en launched in Jordan. It aimed at being a tool Arabic to foster and develop voluntary work in the community through bridging the gap between available programs and volunteers.

Global Platform https://www.glo Global Platform is ActionAid’s network for Youth Global Platform-ActionAid English Action Aid balplatforms.org youth-led activism that supports movements, provides the following service: /jordan youth networks, organizations, and

individuals who promote progressive social, -Empowers youth-led activism political, and economic change around the world.

Edraak https://www.edr Edraak is an open online course (MOOC) Open to public Edraak provides the following Arabic aak.org/ platform that is an initiative of the Queen service: English Rania Foundation.It is determined to ensure that the Arab world is at the forefront of -Online Courses educational innovation.

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Kuwait Name of the Link to website Logo Description of Platform Target Groups Services Languages Platform used en.v http://www.env en.v a division of EBCG, which is an Individuals en.v provides the following service: English earth.com/ organization dedicated to fostering Citizens social development and civic NGOs -NGO Directory engagement in the Middle East by -Resources: Toolkits, Videos... empowering individuals and organizations

Oman Name of the Link to website Logo Description of Platform Target Groups Services Languages Platform used

e.oman http://donate.o e.oman is the official donations portal Charitable e.oman provides the following service: Arabic m/DonationsPort approved and supported by the Ministry organizations English al_AR/Home/def of Social Development of Oman that -Online Donation ault.aspx makes it possible for donors to contribute to charitable organizations completely online.

This platform was launched by the Information Technology Authority’s (ITA) in association with the Ministry of Social Development

The Mapping of Shared Economy Platforms has been produced with the technical assistance of

Iraq Name of the Link to website Logo Description of Platform Target Groups Services Languages Platform used

NGOs https://www.ncc The NGO Coordination Committee in Civil Society NGOs Coordination Committee in Iraq English Coordination iraq.org/en/abo Iraq, or NCCI, is an independent actors provides the following services: Arabic Committee in ut/about-ncci initiative that was launched by a group Kurdish

Iraq of NGOs present in Baghdad in April -Links NGOs and relevant stakeholders 2003. like international NGOs -Organizes donor meetings and facilitates contacts between donors and NGOs -Publishes useful resources and news updates -Publishes NGO’s activity reports and announcements -Biweekly map providing an overview of NGO activities throughout Iraq Sharing relevant reports and information -Publication of vacancies, bids and tenders of NCCI’s member NGOs; Publishing training opportunities.

United Arab Emirates

Name of the Link to website Logo Description of Platform Target Groups Services Languages Platform used

Volunteers.ae volunteers.ae Volunteers.ae is a platform that plays Volunteers Volunteers.ae provides the following Arabic the role of the mediator between service: English volunteers registered on the platform, and volunteer opportunities offered by -Offers opportunities for volunteers all government institutions, private available from organizations sector institutions and public benefit organizations.

The Mapping of Shared Economy Platforms has been produced with the technical assistance of

Yemen

Name of the Link to website Logo Description of Platform Target Groups Services Languages Platform used

Directory of http://www.ngo The Directory of NGOs in Yemen is a NGOs The Directory of NGOs in Yemen English NGOs in Yemen directory.org/ye growing directory of all non-profit and CSOs provides the following services:

men/ non-governmental organizations (NGOs), Civil Society Organizations -A database that includes a growing (CSOs) and emerging organizations in number of NGOs, CSOs and emerging Yemen that provides access to either organizations. The listed information browse the organizations catalogue or consists of the organization's general search the database. information, its aims and activities, contact data and information about job and volunteering opportunities.

Saudi Arabia

Name of the Link to website Logo Description of Platform Target Groups Services Languages Platform used

Joussour http://jusoor.soci Jossour is an interactive platform that Civil society Joussour provides the following Arabic al/Default.aspx works to link donors, charities and services: development agencies. It facilitates the relations between them to coordinate -List of donors efforts and raise the level of charitable -List of charities and development projects.

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Regional

Name of the Link to website Logo Description of Platform Target Groups Services Languages Platform used

Yomken.com https://www.yo Yomken (“It's Possible” in Arabic) is the Youth Yomken platform provides the Arabic mken.com/ only platform in the Arab region that is Innovators following services: French specialized in crowdsourcing ideas and Ngos English solutions for industrial and societal -Innovative ideas and skills of potential challenges faced by corporate, problem solvers who can easily solve governmental and social organizations such challenges in return of a financial using its own “Open-Innovation” and (or moral/non-financial) reward. “Crowd Solving” model. -Customers (in MENA or abroad) who are looking for innovative and authentic span products to buy, and at the same time, support the socioeconomic empowerment of the poor will find that through this platform.

CSF South http://www.csfso CSF South is a platform that aims at CSOs CSF South provides the following Arabic uth.org/?lanId=1 deepening the knowledge and skills of Voters services: English CSOs to support effective national and Youth French regional dialogue and participatory Local Authorities -Dialogues for fellows governance. -Training of Trainers -Organize International Forums

FundsforNGOs https://www2.fu FundsforNGOs is a social enterprise and NGOs in the Funds for NGOs provides the following English ndsforngos.org/ online initiative that aims at increasing Arab world services: the sustainability of NGOs across the world. -Online resources for NGOs to increase their awareness and access to donors, resources, and skills.

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EU www.euneighbo The EU Neighborhood South portal is EU -Financial support English Neighborhood urs.eu part of the OPEN Neighborhood neighborhood Arabic South Program that builds up on the previous countries French EU Neighborhood Info Centre and seeks to raise awareness, increase knowledge and understanding of the European Neighborhood Policy. This program was launched in November 2015 for a period of four years

The Mapping of Shared Economy Platforms has been produced with the technical assistance of

E. Selection of platforms for further analysis List of selected platforms for further analysis:

Number Name of the Link Country platform

#1 Lebanon Support https://lebanon-support.org/ Lebanon

#2 Tahaki https://www.tahaki.com/ Lebanon

#3 For9a https://www.for9a.com/ Jordan

#4 Insan http://www.ensan.online/ar/ Syria

#5 Tanmia https://www.tanmia.ma/ Morocco

#6 Tounes Ta3mal http://tounes.ta3mal.com Tunisia

#7 Arab.org https://arab.org/ Regional

#8 FundsforNGOS https://www2.fundsforngos.org/ Regional

#9 Edraak https://edraak.org Jordan

#10 NGOs coordination https://ncciraq.org/en/ Iraq Committee

#11 DAAM https://www.daam.ly/ Libya

#12 JAMAITY http://jamaity.org/ Tunisia

#13 Marj3 https://www.marj3.com/ Egypt

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F. Analysis of the platforms

Platform #1 Name of the Lebanon Support platform

Link to the https://lebanon-support.org/ platform

Alexa Rank 6,461 in Lebanon

General Lebanon Support is a national non-governmental organization and a non-profit center for information information and research that was established in 2006 about the platform (Description )

Operated EU: European Union by ICTJ: International Center for Transitional Justice ACTED : Agence d'Aide à la coopération technique et au développement

Social Facebook: https://www.facebook.com/LebanonSupport/ Media Twitter: https://twitter.com/LebanonSupport Accounts Linked In: https://www.linkedin.com/company/lebanon-support/ Youtube: https://www.youtube.com/channel/UCpHXPQyek5LN-GzeoUgDXZg

Number of Almost 1300 shares Shares on Facebook (home page)

The specific Lebanon Support was established in August 2006, in the aftermath of the Israeli July 2006 war on context of Lebanon launching the platform

The purpose Lebanon Support aims at fostering social change through innovative use of social science, digital and mission technologies, and publication and exchange of knowledge. of the It is a multidisciplinary space creating synergies and bridging between researchers, experts, civil platform society, NGO practitioners, and activists.

Since its establishment, Lebanon Support has committed to an Open Access Policy that is intended to make the center’s publications, content, and conference proceedings available to a wider public. Hence, all its publications are available online without price and permission barriers. For sustainability of the center’s own research, some of the center’s publications, such as reference books or journals may be subject to delayed open access

Partnerships 28 partners (some examples: Rosa Luxemburg Stiftung, UNDP, Forum ZFD , UK Aid, etc.)

Target Researches, experts, civil society, NGO practitioners, and activists. Audiences

Languages English Used

Nature of Simple Visitors Interaction with the Users

The Mapping of Shared Economy Platforms has been produced with the technical assistance of

Services Research and analysis Available on Based on a deep knowledge of the Lebanese field and its social fabric, Lebanon Support offers the Platform evidence-based research, combining qualitative and quantitative approaches. Lebanon Support’s multidisciplinary team offers accurate evidence and fact-based research using participatory research methods, including among others desk research, workshops, focus groups, in- depth interviews, as well as quantitative techniques such as surveys and mappings. Information management services and data visualizations Lebanon Support is specialized in online knowledge platforms and information management services, having more than 10 years of experience in managing and operating humanitarian, development, and human rights information and knowledge management projects. Lebanon Support’s multidisciplinary team provides interactive data mappings, online knowledge platforms and collaborative systems, and data visualizations and infographics among others. Programs Lebanon Support’s three programs provide tools, data, research, and analysis in the aim of enhancing civil society work, reflecting on it, and influencing policy - Daleel Madani: Daleel Madani is Lebanon's civil society network. Through Daleel Madani, members of civil society actors can register and benefit from a variety of services, such as posting resources, projects, call for proposals, events, press releases, and job vacancies. - The Civil Society Knowledge Centre (CSKC): CSKC is the first and most developed online research and information platform for civil society organizations, professionals, academics, and activists in Lebanon. Composed of thematic projects combining qualitative and quantitative approaches, the CSKC constitutes a seminal and innovative knowledge base and a publishing platform. This publishing platform serves for original research and analysis on civil society work and issues and serves for civil society cooperation and collaboration. - Civil Society Incubator: The Incubator is designed to foster the creation, development, and growth of local civil society and public action initiatives, organizations, or projects. Incubation at Lebanon Support is done through an array of services such as provision of office space, coaching and mentoring on technical issues, management, administrative matters, research, advocacy, networking, and web development among others. Lebanon Support’s Incubator program does not follow a ready-made format, but is rather designed and tailored based on the needs of the partner.

- The Format: The content is written-based. - The resources and tools available: Publications, reports, and articles about civil society and thematic issues (migration, gender, culture, etc.) - Clarity of the content: The content of the platform is clear but it needs more visual support like videos and photos. Other links integrated in the platform: https://civilsociety-centre.org/ https://www.daleel-madani.org/ https://csincubator.lebanon-support.org/

Technical Lebanon Support is thinking security over functionalities and accessibility by using a Drupal CRM Aspect of installed on Ubuntu (backend). This choice has a lot to do with quite sober User Interface and a simple the Platform User experience. The tech choice can be good for new platform but can show several limits for scalability due to the limited adaption options. jQuery is used in the front end which was one of the industry standards until several years ago. It offer a lot of possibilities at some performance cost (websites takes a bit longer to load)

User Website with basic features, full of content, and a very average mobile experience Experience The website has very simple features and contains a lot of content which are badly showcased. The user can struggle finding the right content. The user experience is not that great on mobile display with the main menu being invisible and several overlapping elements (text, images). Tablet experience is a bit better even if it uses hoverable menu elements plus a lot of menu elements that can be confusing at first sight

The Mapping of Shared Economy Platforms has been produced with the technical assistance of

Platform #2 Name of the platform Tahaki

Link to the platform https://www.tahaki.com/

Alexa Rank Not specified

General information Tahaki for Development was conceived in 2015 and launched in 2016 as a social about the platform platform. (Description) It is a public social platform that offers free simple mapping tools for civil society organizations to allow them to communicate their messages. Tahaki offers 2 essential services: ● Tahaki maps: Enable civil society organizations to convert their data into maps and share their maps. ● Tahaki Pro: which is an NGO operation management and M&E solution.

Operated by Digital opportunity trust, Ruwaad, Skoun, Creative Lebanon, ArabiaGIS

Social Media Accounts Twitter: https://twitter.com/Tahakionline

Number of Shares of 800 Facebook ( home page)

Specific context of The need for democratizing location-based services by making it available and launching the platform accessible to everyone. In addition, to offer the hidden value of location in the hand of anyone, anywhere, at any time

Purpose and mission of To democratize the use of maps and to enable civil society organizations to adopt and the platform use the latest technology trends.

Partnerships DOT Lebanon

Target audiences Organizations, NGOs, experts, professionals, and individual users

The languages used Arabic, English

Nature of interaction with the users - Volunteers and activists can upload Tahaki crowdsourcing app and integrate information available to develop maps - With Tahaki, the user can make communities see and engage in conversations about the big picture by mapping a hot topic or narrating a social story

Services available on the 1. Create Simple Maps: platform Tahaki Simple Maps service is used to empower communities with a clear bird's eye view

to see through a complex social situation, and recognize its moral and civic dimensions, allowing the user to launch effective grass-root initiatives and impact millions of lives. - Create point or area maps from scratch around local and regional topics. - Create maps from excel data with location coordinates or district names. - Create maps from Twitter, Google, and GIS file formats. - Enrich maps with thematic, bubble and categorical styles. - Create maps with multiple layers and datasets. - Manage maps and data sets through a personalized dashboard. 2. Create Story Maps: With Tahaki Story Maps, the user takes the audience through a real-life experience in an immersive visual narrative. Inspire the community with a journey, engage them in a tour, or educate them through a presentation.

The Mapping of Shared Economy Platforms has been produced with the technical assistance of

- Link a text narrative to a hot location. - Enrich the same location with images and videos. - Sequence locations in a timely interface. - Generate an animated map with hot locations. 3. Create Crowdsourced Maps: Using Tahaki crowdsourced maps, NGOs can collaborate with volunteers and activists to collect data, geographical locations and images using the internet and mobile applications. - Volunteers and activists can install Tahaki crowdsourcing app, join the project and start submitting information. - All data collected through the mobile app will be added to the map created by the NGO and published to tahaki.com. Later NGO can validate and verify the submitted information and remove unwanted data. - NGO can reach to volunteers and activists by sharing the crowdsourced map on social media. - Public Crowdsourced Maps are free. Tahaki pro For NGOs 1. Advanced Beneficiaries Management - Designing advanced beneficiaries’ database structure using simple tools. - Create unique identifier for beneficiaries. - Link beneficiaries to their Families. - Filter and sort beneficiaries based on different criteria. - Analyze beneficiaries’ data and generate reports. - Access and collect data using web and mobile apps. 2. Advanced Programs and Services Management - Manage and centralize beneficiaries’ databases to avoid data clutter. - Manage programs and services data, and link it to beneficiaries thus getting rid of program fragmentation. - Enhance field operational efficiency, by empowering the field force with data collection mobile apps. - Improve decision making and planning by accessing customized dashboards that allows data analysis and detecting patterns and trends. - Improve monitoring and evaluation activities by automating the reporting and sharing it with different stakeholders real-time. 3. Survey Management - Define and Manage advanced survey forms. - Collect and fill in data using web and mobile apps. - Collect data from the public. - Use advanced fields types to make the form more comprehensive. - Import and Export data to standard format. - Automatically detect location and store it to the database using the mobile app. 4. Dashboards and Analysis - Conduct advanced filtering scenarios. - Access real-time decision support dashboards. - Display data using advanced visualization charts and maps. - Export database to different formats (Excel, CSV, KML). 5. Security, Privacy and Reliability - Managing users and permissions for all organization users. - Exporting data to standard formats. - Accessing change logs for all users. 6. NGOs Monitoring and Evaluation - Define project results using step by step approach. - Easily set indicators and targets for each outcome. - Develop M&E questionnaires. - Monitor project’s KPIs using dashboards. - Optionally share dashboards with other stakeholders. The Format: based on maps The resources and tools available: most of the resources available in this platform are

The Mapping of Shared Economy Platforms has been produced with the technical assistance of

maps created by the users. Clarity of the content: The content available in the platform is clear and easy to use. Other links integrated in the platform: http://tahakipro.com/

The most popular services - Tahaki Crowdsource maps of the platform to analyze - Tahaki Pro: the NGO operation management and M&E solution the topics

Technical aspect of the Tahaki is a very heavy web application using J2EE and hosted on GoDaddy, it supports platform (and can support further) a lot of custom features but this comes at a cost: a high resource consumption on scalability, a poor code quality score and a very long time to load.

User Experience A quite good UX (despite the time it takes to load) with simple and practical features. The Knowledge base lacks contextualization since it relies on the contribution of the community. The complexity of contextualization will increase over time if not resolved as soon as possible.

Key success factors of the When it comes to tahaki.com platform: the free use of the platform has made it a tool platform and its that anyone can use to convert data into maps and share it with the public challenges When it comes to tahakiPro.com there are many success factors: ● The know-how of the NGO sector operations ● A common Saas that can be used by the big, medium and small NGOs at the same time. ● Focus groups and the thorough need assessment before starting the development phase. ● Adopting the agile methodology with MVP and when working to add new modules and/or features.

Platform #3 Name of the platform For9a

Link to platform https://www.for9a.com/

Alexa Rank 524 in Sudan

General information FOR9A is a one-stop shop for educational and capacity building opportunities in the about the platform Middle East and North Africa (MENA). (Description) Using its online and offline platforms, FOR9A connects youth with thousands of high quality scholarships, fellowships, networking opportunities, trainings, conferences, seminars, contests, awards, grants, exchange programs, internships and fresh graduates’ jobs. FOR9A links academic institutions, universities, vocational centers, cultural institutes, training centers, international and local NGOs and companies with +15 million of highly motivated, passionate and professional youth on daily basis, contributing to developing their career profile, hence reducing unemployment in MENA.

Operated by Leaders For Tomorrow

Social Media Accounts Facebook: https://www.facebook.com/for9a Twitter: https://twitter.com/FOR9Acom Linked In: https://www.linkedin.com/company/for9a/ Youtube: https://www.youtube.com/channel/UCCuSS8ZwTRptWCJjVdkkS8g

Number of Share on 8200 Facebook

The Mapping of Shared Economy Platforms has been produced with the technical assistance of

The specific context of For9a was founded in 2008 launching the platform

The purpose and mission Mission: of the platform FOR9A aims to provide an equal, free, and user-friendly environment for youth to access the latest educational, capacity building and skills development opportunities to increase their employability chances in the job market. Why for9a? ● Because it is the youth right in the Middle East and North Africa to have free and equal access to educational and capacity building opportunities with no geographical, cultural, socioeconomic differences. ● Because it is the time to invest in young people's education and develop their skills to meet the job market growing demands. ● Because it is the time for opportunity providers to reach their beneficiaries through an open, free and well-visited platform that ensures equal access, objectivity and inclusivity. ● Because it is the youth right at the grassroots level to have the capacity to benefit from the available opportunities.

The partnerships 32 partners including (AIESEC- Anna Lindh Foundation- DAAD - Drosos- UNESCO - Amideast- Deloitte.)

The target audiences Youth

The languages used English - Arabic

The nature of interaction - Simple Visitors who consult opportunities with the users - NGOs Who Publish their upcoming events and opportunities - Users can create their CV

Information about users +60K young Arabs registered on the website/ 440504 User of the platform

Services available on the - Cultural Exchange Programs: Cultural exchange programs aim at providing platform travel opportunities that promote the following: international education and cultural mobility, development of mutual understandings between diverse groups of people, network building between people with different linguistic and cultural backgrounds, education on how to interact with individuals of different upbringings, knowledge of new languages, and communication skills. The platform provides opportunities for many cultural exchange opportunities in America, Germany, Switzerland, France, Sweden, and other countries that students and young people are interested in. All cultural exchange programs offered by FOR9A are fully funded and include participation in many events, festivals, workshops, networking opportunities, seminars, research, and trips that are of the interests of participating students. - Grants: Financial grants are non-refundable funds provided by non-profit or government donors to finance individuals, charitable projects or small enterprises that provide a particular service or aim to serve a specific group people. The process of obtaining a financial grant is completed either by submitting a proposal to a proposed financier with some necessary reports or by responding to the request of the funding provider to submit a project proposal. The platform provides opportunities for many financial grants to study and finances research projects, academia, small projects, and youth empowerment projects. - Global Scholarships: FOR9A platform offers thousands of free scholarships to young people across the Middle East and North Africa. These scholarships are either fully funded and include tuition, travel, accommodation, health insurance, visa fees, and monthly fees or partially funded covering tuition fees, some of which also cover housing costs. - Competitions and Awards: FOR9A offers many prizes and awards for all ages, categories, and talents. All opportunities are either free or require a nominal fee for valuable prizes. The prizes offered by the donors are either financial prizes, modern electronic equipment, funding for projects, participating in the competition, or the opportunity to travel and stay with all the expenses paid.

The Mapping of Shared Economy Platforms has been produced with the technical assistance of

- Workshops and Training Programs: FOR9A offers the opportunity for many workshops focused on topics such as volunteering, teaching, and educational strategies. Workshops also offer free courses either online or in local or international settings in a number of areas such as psychology, English, Arabic, human resources, self-development, photography, management, and others. - Events, Festivals and Conferences: This category shows opportunities that are local and do not require travel abroad, however, some are international and are either fully or partially funded, covering things such as travel, meals, accommodation, and participation costs. - Internships Opportunities: An internship is a form of time-limited work, provided by institutions or organizations. Internships range from one to 12 months, are either paid or unpaid, and are part-time or full-time. - Job Opportunities: FOR9A aims at providing employment opportunities to young people, students or graduates, who do not possess much or any professional experience in their desired field. - Volunteer Programs: FOR9A provides opportunities for many local and international volunteer opportunities in the Middle East and North Africa, all of which provide participants with valuable experience that they can benefit from in the future. - Research Fellowships: Fellowships focus on practical and professional development of individual fellows and provide them with an excellent professional start with all the resources, support and professional networks needed to enable them to achieve their goals beyond a typical job. - The Format: The format of the platform is diverse: contains videos, photos, and articles.

Resources and tools available: Toolkits on how to apply for different opportunities. Clarity of the content: The content is well classified and clear. Other links integrated in the platform: No.

Technical Analysis For9a is built on Yii Framework, some of the evidence shows the use of Ruby on Rails, these technologies are flexible but are difficult to scale and heavy to load (worst score of all the platforms - page size 12Mo+). For9a is limiting its regional scope by delivering the website from one server which can harm the page loading speed from certain countries.

User Experience Despite all these tech constraints, For9a was able to capture the interest of users so they can navigate through the rich amount of opportunities shared on the platform on a regional level. The UI is simple, intuitive and enables a good exploration of all the website sections. The most negative aspect of the UX is the need to register / login in order to do some actions or access certain type of information; not a best practice especially for a content targeted to community

Key success factors of the The key success factors of for9a are: platform and its - Its positioning of the platform in Arab Countries challenges - For9a is mainly based on Volunteers which reduces it running costs. - Its number of users.

Platform #4 Name of the platform Ensan Online

Link to the platform http://www.ensan.online/ar/

Alexa Rank Not specified

General information about A Syrian space that sheds the spotlight on humanitarian work, beats out of it, adopts the platform (Description) humanitarian disciplines and values, and believes that humanitarian work has its main role in building a flexible and civilized society for the future Syria. Ensan was founded on August 1st, 201.

The Mapping of Shared Economy Platforms has been produced with the technical assistance of

Ensan’s Team is a volunteer group of specialists, students, academics, workers, artists

Operated by Charitable Association for Sustainable Development Faseela tech

Social Media Accounts Facebook: https://www.facebook.com/ensanplatform/

Number of shares on 1880 Facebook

The specific context of Syrian civil war launching the platform

The purpose and mission of The Vision: A syrian civil society, of rich resources, aware of its humanitarian message the platform and its civilized role in creating a continuous peace. The goals: - Increasing the levels of interest and awareness towards humanitarian work for it to be an entrance for peace in syria. - Restoring Syrians’ confidence in their humanity to build a sound society, and motivating them to be active while pursuing it. - Activating communication mechanisms and systems for workers in the humanitarian field to enhance the effect, raise service quality, and broaden the extension of its reach, to achieve a balanced development.

The partnerships Fasila Nik

The target audiences Ensan is interested in the humanitarian aspect and its multiple activities in the Syrian society, and is directed towards all who share this interest wherever they are.

The languages used Arabic- English

Services available on the - Pulses: Short news from all Syria, images and phrases springing to humanity. platform - Windows: citizens share their experiences and give their visions. - Knowledge: Evidence, reports, articles, worksheets and knowledge tools related to human work. - Events: the calendar of events of the Syrian civil society. - Humanitarian Action Guide: A directory of all groups, associations, organizations and institutions working in the humanitarian field in Syria. The Format: A new format is available on Ensan platform with new conception of the section’s name

Technical Aspects of the Ensan is using Wordpress, a content management system that supports basic yet platform powerful features and is easy to use. It already empowers more than 30% of the websites in the world. Ensan does not support any encryption (SSL) on the website which can increase the risk of certain attacks

User Experience -A lot of very accessible content despite the fact that we may get lost in non- contextualized information -The search engine is not accessible for the masses, you need some basic knowledge in order to fully take advantage of this feature. -Several UI issues makes the navigation quite difficult (non-clickable images, hoverable menu elements.) -Tablet navigation is far from perfect with a lot of visible menu elements that can be very confusing for visitors

The Mapping of Shared Economy Platforms has been produced with the technical assistance of

Platform #5 Name of the platform Tanmia

Link to the platform https://www.tanmia.ma

Alexa Rank 1237 in Morocco

General information Tanmia is a national internet portal that aims at strengthening the capacity of Moroccan about the platform associations through the use of information and technological communication tools. It (Description) wishes to connect, through a single website, all development actors at the national level, both at the level of civil society and donors. The Tanmia portal is a participative space where associations connect and exchange information online. They can promote their projects, interact with partners, express themselves and promote their priorities, stay informed on all important development issues, and form new alliances with the private and public sectors as appropriate. Tanmia hopes to share information in the field of development at a national level, in the interests of greater efficiency and transparency.

Operated by Tanmia Association

Social Media Accounts Facebook: https://www.facebook.com/tanmia.ma/ Twitter: https://twitter.com/AssTanmia Youtube: https://www.youtube.com/channel/UCNjCwKUxgPJ3S2WHrI70xcg

Number of Share on 1328 Facebook

The specific context of Tanmia was founded in 2006 launching the platform

The purpose and mission strengthen the capacity of Moroccan associations through the use of technological of the platform information and communication tools.

The target audiences Moroccan associations

The languages used Arabic, French, English (not working)

The nature of interaction The platform provides information to its target groups and also enables them to with the users contribute with different types of information

Services available on the - News filtered by theme. platform - Directory of NGOs. - Directory of Consultants. - Directory of volunteers. - Directory of Development organizations. - Internet Directory (a listing of articles links by themes). - Documentation center. - Agenda (listing of upcoming events. - Directory of opportunities (call for tenders and jobs). - Associations guides. - Online Kits (Articles). - Digital Capsules. - Podcasts (listing of videos). - Forum.

The Format: There is a diverse format of the content published into the platform, articles, videos, links, etc. The resources and tools available: Most of the resources available in this platform are PDF documents or videos Clarity of the content: The content available in the platform is clear and easy to read. Only in some cases, it's not adopted to the subject of the section

The Mapping of Shared Economy Platforms has been produced with the technical assistance of

Technical Aspects of the Wordpress with a very basic theme and poorly adapted to the needs of the platform platform

User Experience The technological choice of the platform penalizes the user experience which is oriented to read serious and long articles rather than democratized ones

Other observation on the In the moment, many services listed above are not available due to the maintenance of platform the platform

Platform #6 Name of the platform Tounes Ta3mal

Link to the platform http://tounes.ta3mal.com

Alexa Rank 1,242 in Iraq - 9,017 in Tunisia - 5,824 in Syria

General information The Tounes Ta3mal initiative offers career guidance, skills assessment, and hundreds of about the platform online courses to build the capacity of young people and support them in their job (Description) search. Employers can also create their profile in order to post their available jobs, and consult thousands of profiles and resumes to recruit their future employees.

Operated by Silatech and Microsoft

Social Media Accounts Facebook: https://www.facebook.com/tounesta3mal1/?fref=ts Twitter: https://twitter.com/tounesta3mal1

Number of share on 2700 shares (homepage only) Facebook

The specific context of There are dozens of organizations and hundreds of initiatives working hard to help Arab launching the platform youth find employment opportunities. Yet, most young people feel lonely, followed and guided only by their families and friends as they move from school to work. Silatech and Microsoft Citizenship met in April 2012 to create Ta3mal (MasrTa3mal), the leading portal of Egyptian employability. We wanted to bring together different resources, opportunities and initiatives for young people, who were eager to learn, grow and excel, and who did not know where to start. The response was impressive - from Qatar to Morocco to Libya, each country wanted its own employability portal. There was an obvious need, but a much larger platform was needed. A platform that could be appropriate for each young person according to his country of origin through rural and urban areas. A platform that would connect young graduates to career paths, potential entrepreneurs, mentors, partners, investors, change agents, and appropriate networks and advice. A platform that offers round-the-clock, seven-day training to build skills and certifications.

The purpose and mission The Tounes Ta3mal initiative offers a comprehensive career guidance service, skills of the platform assessment, and hundreds of online courses to build the capacity of youth and support them in their job search. Employers can also create their profile in order to post their available jobs, and consult thousands of profiles and resumes to recruit their future employees.

The partnerships USAID, Smart Tunisia, National Agency for Employment and Self-Employment (ANETI)

The target audiences Job Seekers, Employers

The languages used French Arabic

The nature of interaction There are two types of users: Job seekers and employers. with the users The Job Seekers can: - Post their CV on the platform

The Mapping of Shared Economy Platforms has been produced with the technical assistance of

- Subscribe to one of the 700 online Courses available - Apply to job offers - Pass Tamheed Test (Psychometric assessment tests) - Be coached through the platform Employers can: - Post Job offers - Get access to a database of CVs - Receive recommendations for CVs according to the opportunity - Connect with potential future employees

Information about users 42000 users registered on the platform (Job seekers)

Services available on the Available Offers: The user can apply for vacant and available positions and connect with platform companies looking to hire through a network of industry specialists Online Courses: 700 online courses available on the platform Tamheed: Psychometric assessment tests that evaluates both an individual's abilities, personality traits and interests. the Tamheed tests have been brought up to the standards of the region by highly qualified psychometricians. This unique and essential tool is now available to workforce development initiatives as well as vocational guidance service centers throughout the Arab world. Events: A list of events targeting job seeker or employers

The most popular services Job Matching Tool of the platform to analyze Tamheed Test the topics CV Builders

Technical aspect of the Tounes Ta3mel inherits basic features from a generic platform developed in another platform country and then adapted to the local specificities. Microsoft is one of the main Ta3mel’s curators, where the platform uses mostly their technologies in every aspect. Tounes Ta3mal encountered several technical challenges due to the fact that it is developed in a regional level. It was hard for them to scale fast technically due to those delays. The platform uses ASPX for server side tech and jQuery as a client side tech and has an E grade on YSlow test

User Experience -Despite the delays between capturing the need and implementing it, the user experience is still decent for nominal scenarios but gets painful when it comes to the mobile experience because of the abuse of a hamburger menu, confusing animations and overlapping elements (even for the desktop version). -Hover to display submenus is a blocking experience for tablets. -Providing data for signed on people only is very marginalizing for the crowd and non- tech friendly people and that goes in contradiction with the fact that those people are among its main target groups

Key success factors of the Key Success Factors: platform and its The offline component of Tounes Ta3mal is its major key success factor. Indeed, Tounes challenges Ta3mal partnered with several career development centers in different regions. They were trained on using the Tamheed test. Besides, Tounes ta3mal participate in all the job fairs organized. These two factors, helped the platform maintain its number of users. Challenges: Tounes ta3mal has existed for 6 to 7 years now. The Sustainability of the platform remains the biggest challenge along with partnerships.

Other observation on the Tounes ta3mal is looking for partners to expand its work and maintain its services. platform

The Mapping of Shared Economy Platforms has been produced with the technical assistance of

Platform #7 Name of the platform Arab.org

Link To the platform https://arab.org/about-us/

Alexa Rank 381,176

General information Arab.org is a platform that offers services for CSOs in Arab countries. It gives the about the platform opportunity for individuals or organizations to become change makers. (Description)

Operated by Arab.org is owned and operated by The Olive Tree S.A.L. – a social enterprise startup from Lebanon making an impact for the common good. The initial idea of the platform was launched in 1996 as an initiative of Alexander A. Nehme, who believed in the role of civil society in Arab countries and that was a misperception of this role by citizens. He also wanted to contribute to raise the standards of civil society believing in the role of sharing of information and resources as a catalyst to empower civil society actors.

Social Media Accounts Facebook: https://www.facebook.com/arabdotorg/ Twitter: https://twitter.com/arabdotorg/ Instagram: https://www.instagram.com/arabdotorg

Number of shares on 1079 (homepage only) Facebook

The specific context of The initial idea of Arab.org was launched in 1996 as an initiative of Alexander A. Nehme, launching the platform who believed in the role of civil society in Arab countries and that was a misperception of this role by citizens. He also wanted to contribute to raise the standards of civil society believing in the role of sharing information and resources as a catalyst to empower civil society actors.

The purpose and mission Arab.org’s mission is to improve the status and welfare of people in the Arab world and of the platform beyond by offering community information, expertise and new opportunities to connect, collaborate, and campaign to offer real support for real issues. We have adopted a sustainable, multi-phased approach in rolling out our service offerings for the common good.

The partnerships Collaboration with Takreem on the Arab Awards Collaborate with SyrianCivilSociety.org to promote Arab.org, recommend civil society actors and complement resources.

The target audiences NGO community in the Arab world as well as partners in government, the private sector, researchers, journalists and international development partners

The languages used Arabic; French; English

The nature of interaction The possible online interactions with the users are as follows: with the users - Users can have free access to all opportunities available on the platform. - Users click to donate to help organizations. - Users can post their CVs to be consulted by recruiters. - Users can apply to opportunities through the platform. - Recruiters can consult a database of CVs online on the platform and approach potential candidates directly.

Information about users Around 50.000 per month from Jordan, Lebanon, United Arab Emirates, Yemen, Tunisia.

Services available on the Arab NGO Directory (part of NGO Portal): a listing of Arab-based and Arab-destined Civil platform Society Organizations (CSO’s) including Non-Governmental Organizations (NGO’s), Non- Profit Organizations (NPO’s), Community Based Organizations (CBO’s) as well as charitable organizations categorized by sector and country.

The Mapping of Shared Economy Platforms has been produced with the technical assistance of

Statistics: the platform shares some statistics about the number of NGOs added into the platform filtered by countries + number of activities filtered by themes NGO Jobs: a platform part of the NGO Portal, that shares job opportunities for job seekers, also gives the employers the opportunity to register and add their offers NGO Resources: Most active platforms in each Arab country Donations: Users can donate with prior subscription. The funds collected through the platform goes directly to UN Agencies. Social Responsible Advertising: Enterprises can post their advertisement in the platform

The most popular services References+3600 updated points of references of the platform to analyze Human Resources the topics

Technical aspect of the Arab.org uses the Wordpress content management system with a customized theme that platform fits the needs of the platform. Despite the fact that it uses a lot of Wordpress plugins, they managed to optimize all the libraries to make it load faster and have a decent tech quality score (62%). Of course, these plugins can represent a potential threat to the platform if not updated regularly

User Experience -The website has a very clear architecture even if it has a lot of menu items. The contrast could be better, orange and white is not the best mixture. -The animation on the mobile helps the user to view elements in the right order and successfully keeps their attention so they can scroll further in the same page. -Hover to display submenus is a blocking experience for tablets.

Key success factors of the The Key Success Factors: platform and its - Its 22 countries which bring a regional dimension to the platform. challenges - The availability of volunteers to help integrate information in the platform. - Arab.org is owned by a social enterprise which support its sustainability. - Arab.org is self-sustained for 3 years. Challenges: - Partnerships with other platforms in MENA Region. - The lack of Human Resources. - The Legal Framework.

Other observation on the The platform: Arab.org is not suspended temporarily. The platform will be relaunch in its platform new version in the beginning of 2019.

Platform #8 Name of the platform FundsforNGOs

Link to the platform https://www2.fundsforngos.org/

Alexa Rank 30,028

General information FundsforNGOs is a social enterprise and online initiative with the goal of increasing the about the platform sustainability of NGOs across the world. This is accomplished by providing online (Description) resources for NGOs to increase their awareness and access to donors, resources, and skills. The use of technology helps to spread knowledge from experienced fundraising experts to NGOs around the world and increase their capacity.

Operated by Sameer Zuhad, the founder of fundsforngos.org, leads the operations in India. Sameer is an accomplished writer and social researcher with extensive experience in the field of sustainable development. Erik Detiger is the Managing Director of FundsforNGOs. Erik brings his two decades of experience working in the field of international philanthropy and fundraising to FundsforNGOs. He has worked with the United Nations, INGOs and grass-roots organizations in Europe, Thailand, Nepal, Tanzania, India, and the United States.

The Mapping of Shared Economy Platforms has been produced with the technical assistance of

Social Media Accounts Facebook: https://www.facebook.com/fundsforngos Twitter: https://twitter.com/fundsforngos Linked In: https://www.linkedin.com/groups/4709269/ Instagram: https://www.instagram.com/fundsforngos/ Youtube: https://www.youtube.com/user/fundsforngos Slide Share: https://www.slideshare.net/fundsforngos_slides

The specific context of Having worked in India and Nepal with various grassroots-oriented community launching the platform organizations, Sameer Zuhad wanted to work for sustainable civil society development. In starting fundsforngos.org, Sameer has digitally empowered thousands of NGOs at all levels in over 150 countries. Besides, NGOs around the world face unique challenges in attracting and maintaining resources for their programs. Although development funding has multi-billion dollar annual disbursements, many barriers prevent NGOs from successfully vying for these funds. Announcements of funding competitions are fragmented all over the web and difficult to identify; competition is tough and the application process arduous; and many NGOs simply do not have the capacity or technical know-how to effectively go after funding opportunities. These challenges can be especially pronounced for newly formed NGOs, grassroots NGOs, and NGOs from the developing world. So how can NGOs spend less time worrying about fundraising and more time changing the world? This was the founding concept for FundsforNGOs – to help reduce fundraising barriers for NGOs and practitioners at all levels, sizes, and sophistication. We started in 2008 providing a trickle of users with free alerts on funding availability. Now the website consistently generates millions of page views and we have grown also to create free resource guides on topics such as writing proposals, capacity building, donor networking, using technology and social media, etc. Even more recently we created FundsforNGOs Premium for further support with training webinars, sample proposals, a database of global donors, and much more.

The purpose and mission -The purpose: to help reduce fundraising barriers for NGOs and practitioners at all levels, of the platform sizes, and sophistication. -The mission: to create free resource guides on topics such as writing proposals, capacity building, donor networking, using technology and social media, as well as provide NGOs with relevant funding and development opportunities. FundsforNGOs Premium mission is to further support NGOs with training webinars, sample proposals, customized calendars and a database of global donors.

The target audiences NGOs in the Arab World

The languages used English

The nature of interaction Simple Users can consult a part of the information available on the platform and with the users subscribe to the newsletter. Premium Users can have access to a wider range of information, resources and interact directly with a specialized team when it comes to developing their strategy and submitting for proposals. The donor agencies or a sponsoring organization can publish an opportunity in the platform. The content is reviewed and approved by an editorial team.

Information about users 17000 visitors

Services available on the Latest Funds: A list of latest grant funding opportunities for NGOs and individuals including platform call for proposals, call for applications, request for proposals and expression of interest. News: A series of articles to help users learn about Fundraising, NGO Management and Proposal Writing. But also, official announcements of funding opportunities. Featured: Featured Articles to help you learn about Fundraising, NGO Management and Proposal Writing. Premium: FundsforNGOs Premium is a membership-based service for NGOs, development practitioners and fundraisers seeking to find new donors, receive regular grant updates, develop new skills for resource mobilization, interact with international fundraising experts and more.

The Mapping of Shared Economy Platforms has been produced with the technical assistance of

FundsforNGOs Premium helps its users to: Finding new donor partnerships: fundsforNGOs Premium has thousands of new donors listed in a searchable donor database. You can use filters such as your location and area/s of work to identify and contact them easily. Writing grant proposals: When you sign up for our Premium Service, you get exclusive access to a collection of sample proposals. We also provide online training on how to write effective proposals. Getting answers: When you start the process of fundraising, you will have several questions on how to go about it. With our Premium Service, you get to interact with Experts who will provide answers to all you want to know. Developing your strategy: A strategy is absolutely essential for ensuring the sustainability of your organization. Our Premium Service will provide you with tools and training to build a powerful strategy for your successful fundraising. Getting latest updates: Our research team compiles useful information on a daily basis on latest grants and resources for NGOs and updates them to our Premium Members so that they can be ahead of others. Reducing your costs: Our Premium Service significantly reduces the time and costs involved in fundraising. Our many features combine years of research, technology, and expert advice to bring you all the benefits of a high-paid consultant without the high price tag. Jobs: Job Offers Submit: The donor agencies or a sponsoring organization providing grants, awards, trainings, scholarships, jobs or fellowships for NGOs and/or individuals can suggest to add an opportunity in the platform. They need to provide details about the opportunities. An editorial team reviews it to make sure that it meets with fundsforngos submission guidelines then publish it on the website and/or disseminate it through our online newsletters.

Subscribe: A free newsletter in which users get funding alerts, news and other resources by email.

The most popular services Latest Opportunities and Sample Proposals of the platform to analyze the topics

Technical Analysis FundsForNgos uses the Wordpress (PHP) content management system with a very basic theme that doesn’t fit with all the needs of the platform. The platform uses a lot of Wordpress plugins that causes very poor page speed scores.

User Experience The overall interface is simple, almost spammy, Navigation menu is overwhelming with a lot of elements. Hover to display submenus is a blocking experience for tablets. Menus and some elements are badly aligned in mobile and tablet experience. Content listings lacks graphical elements and other readability optimizations.

Key success factors of the Success factors: platform and its The services available on the platform challenges Challenges: -Reaching individual and small local NGOs / one person led projects in developing countries -Digital advancements (to overcome these challenges, several projects are underway)

Other observation on the Terms of Use of the platform are available through this link.: platform https://www.fundsforngos.org/fundsforngos-terms/

The Mapping of Shared Economy Platforms has been produced with the technical assistance of

Platform #9 Name of the platform Edraak

Link to the platform https://www.edraak.org

Alexa Rank 17,239

General information Edraak, is a massive open online course (MOOC) platform. about the platform (Description)

Operated by Edraak is an initiative of the Queen Rania Foundation (QRF). QRF is determined to ensure that the Arab world is at the forefront of educational innovation. As such, QRF has capitalized on regional Arab talent to leverage technology developed by the Harvard- MIT consortium, edX, to create the first non-profit Arabic MOOC platform.

Social Media Accounts Facebook: https://www.facebook.com/edraakorg/ Twitter: https://twitter.com/edraak Linked In: https://www.linkedin.com/company/edraak/ Instagram: https://www.instagram.com/edraakorg/ Youtube: https://www.youtube.com/channel/UCboXAcT6m0T49x0zr-cQihQ

Number of Share on 51183 (homepage only) Facebook

The specific context of The lack of high quality online courses in different subjects for Arabic speaking learners. launching the platform

The purpose and mission Edraak is a new MOOC platform that present the Arab world with unique and vital of the platform opportunities that can be part of a necessary revolution in education and learning. First, the platform will broadcast the best Arab professors to the region, offering original Arabic courses - developed by QRF - to further enrich Arab education. Through its partnership with edX, the platform will also give Arab learners access in Arabic to courses taught and developed at top tier institutions like HarvardX, MITX, and UC BerkeleyX. All courses are delivered at no cost to the learner. Second, QRF envisions the use of the platform to showcase Arab role models by broadcasting short online courses by practitioners and professionals from a variety of fields spanning the arts and sciences. Finally, QRF believes that the platform will enable the Arab world to take advantage of the international interest in regional affairs to tell its own story to the world. Arab university professors and regional experts can use the platform to give courses in English about the region and its history. This will serve to inform a global audience that is interested in the region’s development.

The partnerships Some examples of Edraak’s partners: Arab Fund for Economic and Social Development The Mikati, Foundation, British council, edx, Harvardx, BAYT, American University of Cairo, Mohamed Ben Rached Center

The target audiences Open to public

The languages used English, Arabic

The nature of interaction Users can access to the platform’s blog or subscribe to continuous online learning with the users courses and specializations

Services available on the Continuous Learning: Free high quality online courses in different subjects for Arabic platform Speaking Learners Education: Open Education resources in Arabic for school-aged learners and teachers Edraak’s blog

The Mapping of Shared Economy Platforms has been produced with the technical assistance of

Technical aspect of the Edraak uses Django (Python for Web) server side, jQuery and Bootstrap in the front end. platform Evidence shows that it’s built from scratch. Despite the fact that Django is capable of good optimizations of performances, the platforms scores very low quality and speed rates (29% speed & 57% quality).

User Experience The platform is well design, the interface is clean and accessible. It uses a lot of Mooc’s best practices. Their even provide a help center to enable more accessibility to least familiar people with technology: https://continueslearninghelp.edraak.org/hc/ar It adapts well on mobile and tablets.

Other observation on the No platform

Platform #10 Name of the platform NGOs coordination Committee

Link of the platform https://ncciraq.org/en/

Alexa Rank 732 in Iraq

General information about the platform The NGO Coordination Committee for Iraq (NCCI) is a member-led organization (Description) established in 2003 to coordinate principled, collective NGO action in order to foster development, address humanitarian needs, and promote respect for human rights in Iraq and Kurdistan Region. NCCI has offices in Geneva, Baghdad, and Erbil thanks to support from funding from member dues, and from donor grants including OFDA, the Iraq Humanitarian Pooled Fund, and other donors. NCCI serves around 180 local and international NGO members and observers with coordination, advocacy, government liaison services, and NGO capacity building. NCCI also works closely with global forums such as ICVA, Inter-Action, the UK Iraq Working Group, and similar NGO forums around the world.

NCCI's activities evolved in accordance with the changing situation in Iraq, and in turn the organization developed into a comprehensive coordination forum where NGOs can exchange information regarding humanitarian activities and policy decisions in Iraq. NCCI continues to perform its role in advocacy and lobbying inside and outside Iraq, in addition to acting as a link for information sharing in regards to humanitarian needs and assistance. NCCI also provides various support services to its members NGOs.

Third parties - UN agencies, Iraqi authorities, other NGO platforms and donors - also participate in the exchange of information facilitated by NCCI on relevant humanitarian and development issues in Iraq.

NCCI STRATEGIC OBJECTIVES: 1. NCCI will act as the NGO focal point for internal and external actors. This includes sharing information and facilitating contact between stakeholders. 2. NCCI is to create the enabling environment for NGOs to advocate for the rights and needs of people in Iraq. 3. NCCI is to provide the services, advice, and capacity building to support NGOs in order to enable development, address humanitarian needs, and promote respect for human rights in Iraq.

Operated by The NGO Coordination Committee for Iraq, or NCCI, is an independent initiative that was launched by a group of NGOs present in Baghdad in April 2003. At the time of inception, the 14 original members focused on establishing a base for objective aid coordination, highlighting intervention priorities and optimizing aid responses in Iraq. While membership was originally limited to international NGOs, in 2005, in an effort to empower Iraq's civil society, NCCI reviewed its structure and opened up membership to national NGOs,

The Mapping of Shared Economy Platforms has been produced with the technical assistance of

which greatly enhanced their links with the international aid community. NCCI now has 169 NGO members, and 7 observer NGOs, who are international and national organizations operating in Iraq and involved in all sectors of humanitarian and development work. The common objective of NCCI's members is to meet the needs of the most vulnerable people in Iraq.

Social Media Accounts Facebook: https://web.facebook.com/pg/ncci.iraq/about/?ref=page_internal Twitter: https://twitter.com/NCCIraq

Number of Share on 786 (homepage only) Facebook

The specific context of The NCCI was founded in 2003. launching the platform

The purpose and mission of the platform NCCI's Mission Statement: NCCI is a member-led organization that coordinates principled, collective NGO action in order to foster development, address humanitarian needs, and promote respect for rights in Iraq.

Coordination and Member Services NCCI serves as the NGO focal point for internal and external actors. NCCI facilitates regular meetings between member country directors, HR and Admin teams, and advocacy leads. NCCI also hosts the NGO Early Recovery Forum (NERF) and is a co-coordinator for the Coordination and Common Services cluster (CCS).

Advocacy and Collective Government Engagement NCCI works to create the enabling environment for NGOs to advocate for the rights and needs of people in Iraq and Kurdistan Region. We do this through leading the NCCI Advocacy Working Group (AWG) and working directly with government partners in Baghdad and Erbil through a dedicated government liaison unit.

Capacity Building NCCI is to provide services, advice, and capacity building to support NGOs and help them enable development, address humanitarian needs, and promote respect for human rights in Iraq.

NCCI seeks to be a partner and a useful resource to government agencies across Iraq. NCCI does not replace any government authority, and all NGOs do work directly with the relevant government authorities in Iraq and Kurdistan Region. To support this, NCCI collects information about the impact of regulations on NGOs and shares this with government authorities to help identify gaps and opportunities. NCCI guides NGO staff members on where to find the relevant GoI and KRG's government regulations, policies and documents. Finally, NCCI helps facilitate meetings between NGO leadership and government authorities to provide a direct way for government agencies to inform NGOs of regulatory and public policy practices.

The partnerships Iraq Humanitarian Fund (IHF) and USAID

The target audiences The direct beneficiaries of the services provided by NCCI are its member organizations, followed by the greater NGO community in Iraq (national and international) and UN agencies. Indirect beneficiaries are people in need in Iraq who directly benefit from the projects of NCCI’s member organizations, who are supported by NCCI’s coordination, information sharing, advocacy and capacity building activities.

The languages used English / Arabic

The nature of interaction Simple users, no interaction with the users

Technical Analysis There is strong evidence that the platform is developed with a PHP framework with a custom theme.

The Mapping of Shared Economy Platforms has been produced with the technical assistance of

The speed and quality performances are quite good thanks to the low page size (less than 1 Mo).

User Experience The interface is simple and accessible overall. However, the main menu has a lot of elements (10+) and submenus are not clear and provides a bad experience on tablet. The mobile tablet is very bad due to the fact that the platform does not adapt to the device and can only be navigated through the desktop interface.

Services available on the The services: platform - Coordinating NGO Action. - Coordination meetings (Country Director level, Head of Field Office level, general coordination meetings). - Facilitating thematic working groups (HR/Admin, Advocacy, Communication/ Media, soon to commence Access Working Group). - Hosting cluster meetings in NCCI offices to allow greater access for NGOs to the UN coordination mechanism. - Organizing additional ad hoc meetings as required (e.g NGO input to UN-led processes such as Humanitarian Response Plan). - Linking NGOs and Relevant Stakeholders. - Linking with international NGOs. - Organizing donor meetings and facilitating contacts between donors and NGOs. - Linking with UN Agencies. - Representing NCCI’s member NGOs at the Humanitarian Country Team (HCT). - Liaising with local authorities, NGO Directorates and relevant Ministries. - Information Sharing. - Publishing of useful resources, news updates and context information on NCCI’s website. - Publishing of NGO activity reports and announcements on NCCI’s website. - Field Report: biweekly overview of IDPs’ numbers and needs. - Online NGO map providing an overview of NGO activities throughout Iraq. - Sharing relevant reports and information by email. - Advocacy. - NCCI’s Advocacy Working Group provides a platform for joint NGO advocacy. - Support Services. - Publication of vacancies, bids and tenders of NCCI’s member NGOs. - Facilitating sharing relevant information and best practices through the HR/Admin working group. - HR/Admin Skype group. - Capacity building projects for local NGOs. - Publishing training opportunities on NCCI’s website.

The Format: the services are divided to two types, online and offline. For the online services, we can notice the mixt between sharing files, links and specially articles. For the offline services, most of them are represented as meetings and personalized consultations Clarity of the content: All the content available in the platform is easy to reach and read.

Other observation on the No platform

The Mapping of Shared Economy Platforms has been produced with the technical assistance of

Platform #11 Name of the platform DAAM

Link of the platform https://www.daam.ly/

Alexa Rank Information not available

General information The platform is part of a project called "Support Project" which is an interactive electronic about the platform platform that contains all the needs of civil society organizations to build a sustainable (Description) institution and an integrated training program that contributes to raising the legal, organizational, financial and programmatic capacities of organizations such as training in strategic planning, projects and awareness of legislation and laws affecting civil society organizations

Operated by The platform is the result of a joint work between the government sector represented by the Civil Society Commission and the private sector represented by the Libyan spider company and the civil society sector represented by (Miras Development Organization, Tri Media, Benghazi Al Amal Foundation for Charity and Masar Development and Development) Al-Madani the idea and the platform manager, Ms. Basma Al-Worfli, the program's training officer, Saad Al-Jalali, responsible for the design of the site, and Ms. Salha Bouwani, administrative officer

Number of Share on 1340 Facebook

Social Media Accounts Facebook: https://www.facebook.com/D3aam/?ref=br_rs

The specific context of Every year, civil society organizations in Libya are advertised with an average of 400 launching the platform organizations. Unfortunately, many of these organizations fail to achieve sustainability by building up documented information on UNHCR records. Despite the desire of the founders of these organizations to continue to provide their services, most of which are not documented. The lack of focus and knowledge of those organizations the importance of documenting their work and their inability to develop their internal systems to be more smooth and adapt to their efforts in addition to their inability to access the information that helps them In order to help organizations use their capacity to serve their own issues and to provide assistance to all their members need to organize their organization and provide all the information necessary to sustain the sustainability of their organizations.

The purpose and mission Mission of the platform Providing an electronic archiving system for civil society organizations, providing a space to promote their activities and projects managed by the members of the same organization and provide technical and legal advice and the establishment of an e-mail and provide information on local and international civil society organizations working in Libya and networking between them Objectives 1. To assist civil society organizations in preserving and documenting their efforts through scientific methods. 2. Enable civil society organizations to obtain information that helps them achieve their goals. 3. Increase the effectiveness of communication with civil society organizations at a time of measurement and at low cost. 4. Assist local civil society organizations in building their organizational, financial, administrative and legal capacities. 5. Increase public confidence and awareness of the importance of the role of local civil society organizations in Libya

The partnerships - Civil Society Commission. - Libyan Spider. - Meras Development. - Tri Media. - Benghazi Hope Foundation For charity.

The Mapping of Shared Economy Platforms has been produced with the technical assistance of

- Masar for Development.

The target audiences Civil Society Actors

The languages used Arabic

The nature of interaction Contributors with the users

Services available on the - A space on the platform to promote the NGOs activities and projects: Training platform courses . - Technical and legal consultations. - A database of local and international organizations. - A space for announcements about the activities of local and international organizations. - A technical assistance about the registration of local organizations. - Information about the legal status of any local or international organization.

Clarity of the content: The content of the platform is clear and it can be easily red

The most popular services Documentation of activities of the platform to analyze the topics

Technical Analysis Daam uses the Wordpress content management system with a predefined theme and poorly adapted to the needs of the platform. The platform uses a lot of wordpress plugins that makes it heavier and longer to load (lightbox, masonry, owl carousel, magnific popup…) These plugins can represent a potential threat to the platform if not updated regularly

User Experience The website has a clean and simple design but several UI issues would put its visitor into struggle. The font size would make the website impossible to use for elders and the menu items are badly prioritized as most important item are hidden under a submenu. The homepage would be designed better in a way that you see regular changes from day to day. For now, it displays static data at the top.

Key success factors of the Key success: It addresses many real needs of civil society organizations such as the platform and its difficulty of dealing with records, preparing internal systems, promoting activities, challenges obtaining information and accessing sources of funding in Libya.

Challenges: - Weak Internet services in Libya - poor promotion of the platform - The cost of platform development

Other observation on the No platform

Platform #12 Name of the platform Jamaity

Link of the platform http://jamaity.org/

General information Jamaity, is an associative, interactive and participatory platform that brings together about the platform CSOs in the same space to facilitate their networking, give them access to information (Description) and opportunities available to them.

Operated by Initiators: ● Euromed Rights ● British Council

The Mapping of Shared Economy Platforms has been produced with the technical assistance of

Operators: ● A staff of 10 young people, working full time ● Jamaity Association

Social Media Accounts Facebook: https://www.facebook.com/jamaity.org Twitter: https://twitter.com/jamaity_tn Linked In: https://www.linkedin.com/groups/opportunit%C3%A9s-Soci%C3%A9t%C3%A9- Civile-8273127 Youtube: https://www.youtube.com/watch?v=esCakIjgi0k Slideshare: https://fr.slideshare.net/jamaity_tn

The specific context of It all started with a group of youth dreaming about bringing together all civil society launching the platform actors in a common ground: communicating and collaborating. What they did is reaching out to active organizations all around Tunisia to finally connect them by creating an effective and a dynamic network. This network was visible and reachable on a platform supported by the British Council, Euromed Rights, Development without Borders and the European Union.

The purpose and mission Jamaity aims at creating a suitable environment for the development of the civil society of the platform actors through sharing information and networking

The partnerships UNESCO GVC JSF MERCY CORPS EED

The target audiences Tunisian civil society actors, donors, NGOs, youth

The languages used Arabic and French

The nature of interaction Contributors with the users

Services available on the platform - A database of the most active NGOs in Tunisia. - A database of the Donors working with the civil society in Tunisia. - A database of the projects done with the civil society in Tunisia. - A database of opportunities available for the tunisian civil society. - A database of Events organized by the tunisian civil society (AGENDA). - A resources center (library online). - A database of articles written by the Jamaity's team about updates. - Jamaity Meetings: A series of meeting between donors and some NGOs. - Jamaity Tour. - Jamaity Awards. - Jamaity Maps

The most popular services - The database of NGOs. of the platform to analyze - The database of Technical and financial partners. the topics - The database of Opportunities.

Key success factors of the Key Success factors: platform and its - A team of young people driven by the cause. challenges - The governance model of Jamaity - The partnerships - The business Models Challenges: - Evolving of the content provided - The sustainability - The shrinking spaces on Tunisian Civil Society

Other observations No The Mapping of Shared Economy Platforms has been produced with the technical assistance of

Platform #13: Name of the platform Marj3

Link of the platform https://www.marj3.com/

General information Marj3 is an online platform that provides information and consultancy about scholarships about the platform for the MENA Region citizens. (Description)

Operated by Ahmed Elgebaly, Abdalla Samy, Sami Alahmed.

Social Media Accounts Facebook: https://www.facebook.com/marj3com/ Twitter: https://twitter.com/marj3com Youtube: https://www.youtube.com/marj3com

The specific context of Marj3 was founded in 2016 launching the platform

The purpose and mission Help youth in the Middle East and North Africa to get better educational opportunities by of the platform providing them with opportunities to study abroad or through grants

The partnerships Flat 6 Labs Accelerator

The target audiences Youth in the Mena Region

The languages used Arabic English

The nature of interaction Simple visitors with the users

Information about users 350,000 unique visits monthly

Services available on the - List of Scholarships and Opportunities: publish opportunities online with simple platform and informative explanation with advanced filtration. - Scholarships Online Consultancy: Consultation to support users in understanding scholarships or application review. - Articles related to opportunities.

The Format: the format is simple containing only 4 sections and diverse. The resources and tools available: the resources and tools available are few. There are only articles. Clarity of the content: the content is clear Other links integrated in the platform: No

The Mapping of Shared Economy Platforms has been produced with the technical assistance of

Technical Aspect Marja3 uses the Wordpress CMS (content management system) with a custom theme that fits the needs of the platform. The platform uses a lot of Wordpress plugins that causes very poor page speed & quality scores

User Experience The platform is well design, the interface is clean and accessible. Ads are embedded in a way that can make the platform confusing. Ads breaks the page design on some pages ( in the middle of search results for instance) It adapts well on mobile and tablets.

The most popular Opportunities and Scholarships services of the platform to https://www.marj3.com/scholarships analyze the topics

Key success factors of Success factors: the platform and its - The team challenges - Start at the right time - Knowing the needs of your target Challenges: - Attract more youth to use the platform.

The Mapping of Shared Economy Platforms has been produced with the technical assistance of

G. Results of the mapping

Once the mapping was completed, the team proceeded to cross-tabulation of the data available. The objective of this section is to identify the trends in order to feed the second part of this study, which is the needs assessment. The following elements will be analyzed: - The timeline of creation of the selected platforms. - The services offered by the selected platforms. - The reach on Social Media Channels (Facebook). - The Social Media Channels. - The governance modules of the platforms. - The business models. - The target groups. - The speed and quality of the identified platforms.

1. The timeline of creation of the selected platforms

Name of the platform Year NGOs coordination Committee 2003 Lebanon Support 2006 Tanmia 2006 For9a 2008 FundsforNGOS 2008 Jamaity 2011 Tounes Ta3mal 2012 Edraak 2014 Arab.org 2016 Marja3 2016

Tahaki 2016 Ensan 2017

DAAM 2018 The Context of the creation of the platforms:

The context in which the platform was created is either related to the specific context that the country is witnessing or the general atmosphere in the region. Most of the platforms were created under a specific context: - Lebanon Support was created in the aftermath of the Israeli July 2006 war on Lebanon. - Ensan was created during the 2017 Syrian Civil War. - Tahaki was created for the need for democratizing location-based services. - Jamaity and Tounes Ta3mel were created in 2011 right after the Tunisian revolution. The creation of the platforms is tightly linked with the specific context on national and regional levels. It seems that these platforms were relevant in the context where they are operating and that is one of the key success factors of the latest. The Arab Spring: An opportunity for freedom of expression: The Arab Spring resulted in the creation of 61.5% of the platforms targeted by the mapping in comparison to 38.5% before it. In fact, the successive revolutions in the Arab World brought with them a lot of changes in different fields. One of the fields that witnessed a progress in the level and quality of participation is the civil society. This civil society represents the only breather for youth who never had the chance to create or innovate under dictatorship.

The Mapping of Shared Economy Platforms has been produced with the technical assistance of

2. Analysis of the services offered by the selected platforms The table below, gives a comparative analysis of the potential services provides by the platforms.

Name of the Research Data Data Oppo Perfor Coor News Newsl Onlin Blog/F Coa Reso Statis Event Donatio Offline platform and visualizati bases rtuniti manc dinati /Articl etters e orum chin urces tics s ns Services analysis ons es e on es Cour g Tools ses

Lebanon x x x x x x x x x Support - Lebanon

Tahaki - x x x Lebanon

For9a - x Jordan

Ensan - Syria x x x x

Tanmia - x x x x x x x Morocco

NGOs x x x x x x x x coordination Committee - Iraq

DAAM - Libya x x x x x

Jamaity - x x x x x x x x x Tunisia

Tounes x x x x x x x Ta3mal - Tunisia

Edraak - x x Jordan

FundsforNGO x x x x x x S - Regional

Arab.org - x x x x Regional

Marja3 - x Egypt

Total number 2 3 8 10 6 2 5 2 3 2 3 7 1 7 1 4 of platforms integrating the service

The 13 identified platforms have in common at least 1 service. The top 5 of the common services between the platforms are: Opportunities, databases, Events, Resources, Performance Tools.

Name of the platform Recap of Services

Lebanon Support - Research and analysis publications, information management services and data visualizations, Lebanon posting resources, projects, call for proposals, events, press releases, and job vacancies, online research and information platform for civil society organizations, professionals, academics, and activists, civil society incubator

Tahaki - Lebanon Create Simple Maps, create Story Maps, create Crowdsourced Maps, advanced beneficiaries’ management, advanced programs and services management, survey management, dashboards and analysis, security, privacy and reliability, NGOs monitoring and evaluation

For9a - Jordan Cultural exchange programs, grants, global scholarships, competitions and awards, workshops and training programs, events, festivals and conferences, internship opportunities, job opportunities, volunteer programs, research fellowships

The Mapping of Shared Economy Platforms has been produced with the technical assistance of

Ensan - Syria Short news, sharing experiences, resources, events, directory of all groups, associations, organizations and institutions working in the humanitarian level

Tanmia - Morocco News filtered by theme, directory of NGOs, directory of consultants, directory of volunteers, directory of development organizations, internet directory (a listing of articles links by themes), documentation center, agenda (listing of upcoming events), directory of opportunities (call for tenders and jobs), organizations’ guide, online kits (Articles), digital capsules, podcasts (listing of videos), forum.

NGOs coordination Coordination of NGO action, coordination of meetings (country director level, head of field office Committee - Iraq level, general coordination meetings), facilitating thematic working groups (HR/admin, advocacy, communication/media, soon to commence access working group), hosting cluster meetings in NCCI offices to allow greater access for NGOs to the UN coordination mechanism, organizing additional ad hoc meetings as required (e.g NGO input to UN-led processes such as Humanitarian Response Plan), linking NGOs and relevant stakeholders, linking with international NGOs, organizing donor meetings and facilitating contacts between donors and NGOs, linking with UN agencies, representing NCCI’s member NGOs at the Humanitarian Country Team (HCT), liaising with local authorities, NGO directorates and relevant Ministries, information sharing, publishing of useful resources, news updates and context information on NCCI’s website, publishing of NGO activity reports and announcements on NCCI’s website, field Report: biweekly overview of IDPs’ numbers and needs, online NGO map providing an overview of NGO activities throughout Iraq, sharing relevant reports and information by email, advocacy, NCCI’s advocacy working group provides a platform for joint NGO advocacy, support services, publication of vacancies, bids and tenders of NCCI’s member NGOs, facilitating sharing relevant information and best practices through the HR/admin working group, HR/admin skype group, capacity building projects for local NGOs, publishing training opportunities on NCCI’s website

DAAM - Libya Training courses, Technical and legal consultations, a database of local and international organizations, a space for announcements about the activities of local and international organizations, a technical assistance about the registration of local organizations, Information about the legal status of any local or international organization.

Jamaity - Tunisia A database of the most active NGOs in Tunisia, a database of the donors working with the civil society in Tunisia, A database of the projects done with the civil society in Tunisia, a database of opportunities available for the Tunisian civil society, a database of events organized by the Tunisian civil society (AGENDA), a resources center (library online), a database of articles written by Jamaity's team about, Jamaity Meetings: a series of meetings between donors and some NGOs, Jamaity Tour, Jamaity Awards, Jamaity Maps

Tounes Ta3mal - Available offers, online courses, Tamheed Test, events Tunisia

Edraak - Jordan Continuous learning, education, Edraak’s blog

FundsforNGOS - Latest funds, news, newsletter, jobs, finding new donor opportunities, writing grant proposals, getting Regional answers, developing strategies

Arab.org - Regional Arab NGO directory, statistics, NGO jobs, NGO resources, donations, social responsible advertising

Marja3 - Egypt List of scholarships and opportunities, scholarships online consultancy

The Mapping of Shared Economy Platforms has been produced with the technical assistance of

3. Reach on Social Media Channels (Facebook)

Facebook reach is defined as the total number of unique Facebook users who see the things posted on a page’s timeline. All content that is published on a Facebook page is broadcasted to an audience, and the number of persons who see this content makes up the reach; however, this number isn’t limited to just the people who simply “like” the page.

In fact, the reach is a combined number of not only the people who like the page and see the post but also some of their own network. For instance, if your fans interacted with your post in anyway, whether it’s through sharing, liking, or commenting, a good amount of their own friends will see your post. This means that the more people who like a page interact and talk about your content via your Facebook posts, the larger your total reach is and, more importantly, the number of potential new visitors that are viewing your content on Facebook. In the table below, the number of Facebook fans for the different platforms varies from one to another for many reasons. Edraak from Jordan, is the platform that takes the lead in this matter, with a total number of 2,394,549 fans on Facebook. This could be explained by the specific services that the platform offers to its audience such as the massive online open courses and online trainings. Adding to that, the specific context of its creation and the use of Facebook ads to boost its visibility. In the second place, from the same country, the platform For9a, with a total of 1 167,039. This platform is specialized in disseminating different types of opportunities for youth. This youth is suffering from the lack of employment and capacity building opportunities in their region. For9a bridges the gap by giving the youth access to information through sharing unknown or hidden information. All these reasons help the platform gain eminence and be more followed by youth from all over the region and even the world.

Through these two examples, it is clear that different reasons could lead to high reach on Facebook. A good understanding of the needs of the target group plays a great role, and also the quality of content and techniques used in managing the community.

Platfo Leba Taha For9a Ensan Tanmi NCC DAA Jamai Tounes Edraak Fundsfor Arab. Marja rms non ki a M ty Ta3ma NGOS - org 3 Supp l ort

FANS 10,805 0 1167,0 5,987 21,702 15,793 1,150 50,054 133,149 2394,549 327,536 994,000 563,875 ON 39 FB

FOLL 10,893 0 1164,8 6,102 21,604 16,078 1,172 50,195 133,059 2395,758 326,883 1,024 569,736 OWER 49 S ON FB

The Mapping of Shared Economy Platforms has been produced with the technical assistance of

4. Social Media Channels In general, being present on social media networks is no longer a choice, especially when it comes to reaching out to young people. For the selected platforms, it is clear that most of the platforms are present at least in one social media network (in this case it is Facebook). Facebook is the most used social media network followed by Twitter. Both are used as the main channel for communication for these platforms and a way to disseminate information available in the latter. The number of social media networks used by the identified platforms is an important indicator of users’ reach. Indeed, these platforms use the channels mainly to aggregate the content. The more the platform uses social media channels, the more its content is disseminated. Moreover, these channels allow users to share the information more easily with the managers of the platforms. To conclude, the number of social media networks help the platform both to collect new data and to disseminate the content.

The table below showcases the presence of the selected platforms in social media networks.

Platforms Faceboo Twitter Instagra Linkedin Youtube Slide k m Share

Lebanon Support - Lebanon X X X X

Tahaki - Lebanon X

For9a - Jordan X X X X

Ensan - Syria X

Tanmia - Morocco X X X

NGOs coordination Committee - X X Iraq

DAAM - Libya X

Jamaity - Tunisia X X X X X X

Tounes Ta3mal -Tunisia X X X

Edraak - Jordan X X X X X

FundsforNGOS - Regional X X X X X X

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Arab.org - Regional X X X

Marja3 - Egypt X X X

Number of Platforms using each 12 11 4 5 8 2 Social Media Network

5. Governance of the platforms

It is difficult to establish a trend when it comes to the governance models of the 13 platforms identified as each one of them was launched from a specific context. In fact, some platforms were launched by independent associations or foundations, others by companies or social enterprises, and in some cases by a coalition of organizations. The coalitions in charge of the governance of some of the platforms are hybrid (civil society organizations, companies, governmental institutions and individuals). In the case of NGOs coordination Committee - Iraq, it is a group of non-governmental organizations. For Daam Libya, a coalition between the government, a company and a group. In the case of Jamaity is it a mix between individuals, technical and financial partners and a group of associations. In the different models chosen by the platforms, it seems that the best option is whether to establish the platform through an initiative of a specific CSO or a coalition. The coalitions are more likely to ensure a better positioning of the platforms in a very short time as each partner is going to promote it. In addition, a multi-stakeholder’ approach increases the relevance of the content disseminated in the platforms, reduces the risks in terms of implementation, and gives a better chance for their sustainability. In all cases, whether the platform is launched by association or individuals, its survival depends on the partnerships established. These partnerships, as identified in the tables below (Analysis of the selected platforms) enable each platform to aggregate the content, add new information, promote it and expand its mandate (geographically and thematically).

The table below lists the initiators and their typologies Name of the platform Initiators Type

Lebanon Support - Lebanon Lebanon Support Association

Tahaki - Lebanon Arabia GIS Company

For9a - Jordan Leaders of Tomorrow Association

Ensan - Syria Charitable Association for Sustainable Association Development

Tanmia - Morocco Tanmia Association Association

NGOs coordination Committee - A Group of NGOs Group of NGOs Iraq

DAAM - Libya Civil Society Commission, Libyan spider Government, company, company and the civil society sector and NGOs

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represented by (Miras Development Organization, Tri Media, Benghazi Al Amal Foundation for Charity and Masar Development)

Jamaity - Tunisia Jamaity Association, Euromed Network, Individuals, associations, British Council, European Union technical and financial partners

Tounes Ta3mal -Tunisia Silatech and Microsoft Technical partner and association

Edraak - Jordan Queen Rania Foundation Foundation

FundsforNGOS - Regional Sameer Zuhad Individuals

Arab.org - Regional The Olive Tree S.A.L Social enterprise

Marja3 - Egypt Ahmed Elgebaly - Abdalla Samy - Sami Individuals Alahmed

6. Business Models

Based on the information collected (Analysis of the platforms below), Lebanon Support, Jamaity, FundsForNGOs, Tahaki, and Tanmia have developed income-generating activities. These activities depend on the mandate of each platform, their capacities, and know-how. Indeed, Jamaity doesn’t charge its users to access the information available on the platform; however, it developed a wider range of income-generating activities such as mapping, organizing field visits and consultations for technical and financial partners operating in Tunisia, renting the office, organizing events targeting civil society organizations and submitting proposals to consultation offers available according to its know-how and mandate. Lebanon Support offers research and analysis services based on a deep knowledge of the Lebanese field and its social fabric. Lebanon Support offers evidence-based research, combining qualitative and quantitative approaches. In fact, it offers accurate evidence and fact-based research using participatory research methods, including among others desk research, workshops, focus groups, in-depth interviews, as well as quantitative techniques such as surveys and mappings. Moreover, it has developed information management services and data visualizations including data mappings, online knowledge platforms and collaborative systems. FundsForNGOs allow its premium users to have access to a wider range of information, resources, and to interact directly with a specialized team when it comes to developing their strategy and submitting proposals. Besides, the donor agencies or a sponsoring organization can publish an opportunity in their platform. Tahaki proposes a Premium service for NGOs with different tools allowing them to ensure the following: beneficiaries management, programs and service management, survey management, develop Dashboards and analysis, ensure the security, privacy and reliability of the data available on the platforms and tools for NGOs’ monitoring and evaluation. Finally, Tanmia: charges its users with a symbolic amount of money in order to encourage them to publish their call for proposals and job offers on its website.

The Mapping of Shared Economy Platforms has been produced with the technical assistance of

8. Target Groups

- 7 platforms are dedicated to local civil society actors and 5 to the international ones. - 3 platforms are addressed to youth. - 6 platforms target experts and professionals and 5 for students and researchers. - Each of the Job seekers and the public are targeted by 3 platforms.

Marja3 and For9a target the highest group number.

- Most of the platforms target more than one group: - 23.1% of the platforms target only one group - 76.9% of the platforms target more than one group.

The table below lists the target groups related to each platform Name of the Local Civil Internation Youth Experts & Researchers Job Seekers Public platform Society al Civil Professional & Students Actors Society s Actors

Lebanon Support * * *

Tahaki * * * * *

For9a * * * * * *

Ensan *

Tanmia *

Tounes Ta3mel *

Arab.org *

FundsforNGOS * * *

Edraak *

NGOs coordination * Committee

Daam *

Jamaity * * *

Marj3 * * * * * *

The Mapping of Shared Economy Platforms has been produced with the technical assistance of

9- The Speed and Quality of the identified platforms

Platform Edraa Jamait Ta3m Tanmi Arab. Ensan NCCI Funds Tahak For9a Leban Daam Ensan Marj3 k y al a org RAQ ForNg i on os Suppo rt

Speed 30% 63% 79% 74% 74% 51% 78% 42% 57% 10% 56% 22% 51% 63%

Quality 57% 83% 58% 74% 62% 57% 72% 70% 57% 60% 63% 50% 57% 64%

The Mapping of Shared Economy Platforms has been produced with the technical assistance of

G. Recommendations

This section aims at developing a series of recommendations that will help develop the second generation of the Sharing Economy Platform to create an inclusive and supportive space composed of civil society organizations from the MENA region. This platform aims at promoting the exchange of services and knowledge among them, strengthening their capacities and encouraging dynamic fundraising that enables civic activism across MENA. These recommendations are developed following the mapping exercise and a compilation and cross tabulation of data gathered from the analysis on the selected platforms.

It is divided into Two Major components: Transversal Aspects and Scenarios. The ‘Transversal Aspects’ concerns any scenario that would be adopted in the development of the platform. The Scenarios details the different paths that could be adopted while developing the platform. For each scenario, the possible mandate, the context and a series of recommendations would be developed. The first Scenario will attribute a role of education to different civil society actors in MENA Region. The Second Scenario will attribute a role of coordination and networking between civil society actors in MENA Region. The Third Scenario will position the platform as a source of information for civil Society Actors in MENA Region. The objective would be to guarantee access to information and equal access to information and opportunities among these stakeholders. The Fourth Scenario will attribute a role of advocacy to the platform. The advocacy could be on the shrinking space of civil society in MENA Region. Thus, the platform, could play in this specific scenario a role of watchdog. The Fifth Scenario position the platform as a MENA Civil Society Media. This scenario will allow Innovation For Change to be the mouthpiece to showcase the work done by the various stakeholders.

Transversal Aspects:

- As there is plenty of platform targeting the civil society actors in MENA Region, (see above the list of platforms), the managers of the platforms need to consider the way to partners with these platforms in order to not duplicate the efforts. In this particular scenario, the sharing economy platform would contribute to the promotion of other initiatives or platforms showcasing the work done by civil society actors in MENA region. This will help the platform gain in terms of notoriety and credibility and evolve more significantly in a very short time.

- The intended platform needs to consider at least the use of two languages: Arabic, English. A third language, French, could be considered if the latter two are already taken into consideration. The more the platform consider the use of more than two languages, the more Human Resources needs to be considered. Indeed, the manager of the platform needs to make sure that the users have simultaneously access to the same content in the different languages available on the platform.

- The governance of the platform should be hybrid including representatives of CSOs, Technical and Financial Partners and also corporate sector. The diversification of the partners of the project would bring more innovation to the project itself and would help on medium and long term to sustain the platform. Moreover, this would bring different perspectives to the needs and will lead to the sharing of the resources, expertise’s and efforts especially in the launching phase of the project. Nevertheless, even if the lead would be attributed to a consortium, we recommend to have a permanent team along with volunteers.

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- Human resources need to be allocated to integrate and aggregate information on the platform. In some cases, the manager of the platform does not allocate necessary budget to the persons who are going to run the platform. It is important to recruit or allocate the right person and make them accountable to the steering committee of the project.

- The quality and diversity of the content produced undoubtedly contribute to the well positioning of the platforms. This could be guaranteed by process of validation of data prior to its publication on the platform. Moreover, the managers of the platform need to adopt the right process to have the control on the data especially if it is integrated directly by users.

- The format of the content in each space influence the type of interactions with users as well as the user experience. The format could include images, videos, infographics, articles… The more the content is diversified, the more it could attract a wider range of users.

- The platform should focus on two target groups maximum. This is mandatory if the initiators and managers of the platform want to master their target groups, understand their needs, create a behavior pattern and develop services that would be adapted to them.

- Once the target group identified and finalized, a complementary analysis need to be done on the latest to make sure that the content produced is relevant to their needs. Especially if the platform targets civil society organization, the understanding of specific context of each country would be core element for the success and positioning of the platform.

- The development of the platform needs to use the Agile Methodology. This methodology is based on a common (interactive, incremental and adaptive) structure (development cycle), four common values expressed in twelve common principles from which a base of practices, either common or complementary, is derived. The Agile Methodology is an approach to project management. It is used in software development. It assists the teams to address the challenges constructing the software. It is based on an incremental approach and iterative work sequences. These sequences are known as sprints.

- The business model of the platform needs to be developed in the early steps of implementing the project as it is tightly linked with the activities developed. The content that will be produced needs to evolve according to the needs of the users. The business models help the managers of the platforms focus on designing and testing solutions that could generate incomes while being tightly connected to the strategic choices and visualize them.

- The services need to be divided into two categories: Basic services and advanced services to premium users. In order to sustain the platform’s business model, there is a need to charge users to have access to advanced information, tools, newsletters, coaching and personalized assistance...

- The online services need to go along with an offline component of the platform. This offline component was a major key factor of the analyzed platforms above. It helps the platform to be embedded at a grassroots level. Moreover, it will keep the platform more field- focused and will consequently strengthen its resilience.

- The platform could evolve gradually in terms of services and content provided. Indeed, the platform could be launched in its Alpha version for privileged users and partners to test it prior to the launching, then a Beta version to public to be evaluated and improved, to a first version, second …. This will also support the team improve their mastering of target groups and process of managing the data.

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- Articulate channels: as detailed in the previous section related to the analysis of the selected platforms, the number of social media networks used by the identified platforms is an important indicator of users’ reach. Indeed, the platform may use the channels mainly to aggregate the content. The more the platform uses social media channels, the more its content is disseminated. Moreover, these channels allow users to share the information more easily with the managers of the platform.

- Visibility is a key success factor along with the quality of the content proposed and should be a focus for the managers of the platform. It is important to have a real communication about the objective of the platform that contributes to its growth. It will also increase the accountability of the platform towards its users and will value the work done by the initiators. To conclude, the platform cannot evolve or get positioned without social media channels and a proper communication strategy focusing on these channels.

- The technical specificities of the platforms or graphics are neither necessary nor sufficient to position the platform. Indeed, the best platforms analyzed in the MENA region are not the one with the best graphic design but with the most relevant content to the user’s needs.

- The interaction with users will be leveraging the positioning of the platform. Although the analyzed platforms have limited possibilities of interaction with users, the sharing economy platform should consider the possibilities of interaction according to the type of platform (See scenarios below) as it is a key factor for retaining users and create a community.

- In the most successful platforms analyzed, the newsletters are one of the services proposed. The newsletter has an informative role and create a personalized relationship with the users. It keeps them informed about the news of the platforms and also the content that they are most interested in.

- As the internet penetration rate is still very low in some MENA countries, the managers of the platform need to consider the reach to vulnerable communities who have limited access to internet. Many options are available: SMS notifications, Mobile Applications that works offline, Progressive Web Apps (websites that can work offline and sync) or sponsored WIFI solutions

The different scenarios of the development of the platform

Scenario 1: Educate

One of the major problems that MENA Civil Society’s organization is facing, is the lack of capacity building opportunities and the absence of transfer of knowledge. Essentially the lack of Massive Online Open Courses available for associations and addressing their specific needs and level of maturity. Such a challenge can be solved through a platform based on online trainings, mechanisms, and tools in order to facilitate the work of Civil Society Actors and create a path of sharing knowledge and information in each local and regional level.

The platform can offer two essential services: MOOC, tools

MOOC (massive online open courses): a new way of e-learning, thanks to the web. Paid or free, MOOCs are an important base of educational resources. This platform can offer specific modules or continuous training courses, which can constitute for associations complementary resources to the traditional catalog of continuing education, and help them develop their projects.

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The MOOC will be organized by categories: personal development of the staff, intern governance, project management, fundraising, monitoring and evaluation ...

Tools: are the systems and applications used by organizations to develop, manage and follow up their projects These tools will be divided into 2 parts: • Technical: communication, project management, monitoring and evaluation, finance .. • Thematic: according to the news themes (gender, culture, youth …)

Scenario 2: Network & Coordinate

The lack of coordination and networking between civil society actors on country and regional level is an obstacle to the development of its work. For there is no entity to gather all Mena Civil Society Actors, the Second Generation will create this space of networking and coordination and will directly address this need. This Scenario will position the platform as a hub for CSOs in MENA and aims at: • Enhance the networking between different Civil Society actors across the Mena Region by making database of different Associations, Organizations, and Technical and Financial Partners available on the platform. • Allow the transfer of knowledge and competencies between the various actors. • Showcase the work of local platforms and CSOs: Network & Coordinate will play the role of a hub for other platforms, the platform that reunites all the platforms existing in the Mena, brings together all the information available in each portal by integrating all of them within the Second generation of Sharing Economy Platform, and re-orients the users according to their interest to the needed platform. This will help in giving a strong amount of visibility to the local work done by key Civil Society Actors. • Strengthen the capacity of future partnerships between different actors through providing the potential partners and opportunities of partnerships available across the Mena.

Scenario 3: Exchange of information

This scenario is based on our analysis of the most popular platforms of civil society in the Mena Region we can assume that one of the main role that the platform could play is sharing information.

Through this small exercise we managed to pull out at least 40 platforms from all the countries concerned by the mapping, at least 3 per country. Each platform contains different types of information that may interest its target. Few of them are open to a larger audience which are the most successful ones. Meaning, that the information shared on one of these platforms to a specific target group could be also interesting for another one in another country.

If all these information’s are gathered in one place where users could read, share and search for different kind of information about the civil society in all the regions without the obligation of knowing all these platforms.

The types of information shared on the platform could be very diversified but there are some main recommendations that are usually the most demanded by users of such platforms such as:

- Opportunities - Best practices - Projects - Events - News

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Scenario 4: News and Media of Civil Society in MENA Region

The international positioning of Civil Society in MENA Region is a leverage to its development especially when there no reliable sources of information, especially in English, about the work done by civil society. The lack of specialized civil society media is an acknowledgement of the need to such channels. Indeed, such platform will offer to civil society across the region the recognition to its work and contribution. It will also support its positioning toward donors and will value its contribution to the development of the country and the different role. On the other hand, such a platform would be a vehicle for CSOs to reflect their priorities, their concerns and guard interest against state enrochement in some countries. From citizens side, such platform will contribute to raise Awareness and sensitize towards issues and topics civil society actors are addressing. This will attribute a role of education and information to this platform. It is also a vehicle for CSOs to spread their messages and carry out monitoring and advocacy. such platform will empower Civil Society actors and the role they are playing.

Ultimately, this scenario will lead to a dedicated media for civil society that will play: • An Education and Raising Awareness Role; • A valuing role to civil society dynamics; • A vehicle role for civil society concerns, issues, monitoring and advocacy work.

Scenario 5: Advocate

The MENA region is witnessing increasingly intensified phenomenon of a narrowing of the civil space over the last years. Alert on Shrinking space These new challenges also linked to an international trend where these restrictions have deepened and accelerated. Today are witnessing the development to a more repressive civic space.

These restrictions come at various levels: form approval of the creation of the association, to limitation and more control of it sources of findings, to the requirement of the governments to channel the funds from donors, to the series of the administrative and fiscal requirements…

This scenario suggest that the sharing economy platform would be strongly committed to defend the freedom of association and assembly in the MENA region and would play a role of advocacy. It would be positioned as a MENA movement for Civic Space. This will lead to a platform that would develop policy briefs, online petitions, researches about the state of civil society in each country in the MENA region and articles about the restrictions facing civil society. If the platform would have this advocacy role, it should be developed along with an offline component to advocate toward respective governments and donors.

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H. About Jamaity

About Jamaity:

Jamaity, is an associative, interactive and participatory platform that brings together CSOs in the same space to facilitate their networking, give them access to information and opportunities available to them.

Jamaity has 5 years’ experience in working with Civil Society in Tunisia. In recent years, Jamaity has expanded its activities, portfolio and projects influencing more than 3000 CSOs, 180 Technical and Financial Partners and more than 2500 daily civil society actor on its platform. Jamaity employs ten dedicated, permanent and multidisciplinary staff that has a relevant experience managing and executing internal projects. In the last three years, Jamaity has successfully managed and executed multiple projects with international partners such as the British Council, the UNESCO, Amedeast, Mercy Corps, and Group Volontariat Civil …

About the team :

Nour Kaabi is the executive director of Jamaity. She has joined Jamaity back to 2014 and had the chance to observe and daily interact with the Tunisian Civil Society. Along with Jamaity, Nour is a consultant and trainer for several international organizations. Back to 2013, Nour co-founded Expolugha, a project implemented in partnership with EUNIC- European Union National Institutes for Culture. Nour is a graduate of the High Institution of Commercial Studies in Carthage, where she earned a Master’s Degree in Management and Strategy.

Ahmed Zoghlami is the Chief Technology Officer of Jamaity. He helps organizations to take the best out of technology in order to solver user centric challenges. Ahmed enables people and teams with the right tools to make them grow faster grow faster.

Hayfa Mansouri is the translation’s department chief, she works on the Arabization of the content of the jamaity platform. Her experience in Tunisian civil society has strengthened her engagement so she co-founded an association that works on creating cultural spaces in marginalized and rural areas. In 2014, Hayfa obtained a master's degree on Management of systems and organizations. Now, she is enrolled in a master’s degree in Philosophy of modernity.

Sofien Asta is the responsible for the relationship management of Jamaity’s technical and financial partners since 2013. Along Jamaity, He is also a consultant and trainer on project management and proposals writing for many local NGOs in Tunisia. He is also the Vice President of a Sport-Fishing and Environment Association in Metline (APSEM). Sofien has graduated on 2012 from the Higher School of Electronic Commerce in Manouba with a Master Degree in Electronic Commerce.

Emna Trabelsi is a 24-year-old English graduate with an ongoing master’s degree in journalism. Emna joined Jamaity through the Lazord Fellowship to become Jamaity’s Projects’ Support. Along with Jamaity, Emna is the Regional Coordinator of the Maghreb Economic Forum’s project “3eshra”. Now, she is working on her Master’s degree research in Cross Media studies on violence against women and gender equality in Tunisia.

The Mapping of Shared Economy Platforms has been produced with the technical assistance of