Statement of Obligations South East Water
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Water Efficiency and the Water Companies a 2010 UK Review Contents
Water Efficiency and the Water Companies a 2010 UK Review Contents 01 Foreword 02 Supportive Quotes from Ministers, Water UK and Regulators 05 Part 1: Introduction and overview of water efficiency initiatives 06 Introduction 08 1.1 Direct activities of water companies to engage with all sectors 08 Engaging through online activities 08 Communicating to domestic customers 09 Working closely with non-domestic customers 09 Providing a range of water-efficient products 10 Promoting water efficiency outdoors 10 Communicating with schools and other groups 11 Working with the public sector – schools, hospitals and local councils etc 12 1.2 Working in partnership to deliver joint water efficiency campaigns 12 Waterwise 13 Waterwise East 13 Tap into Savings 14 Waterwise and Energy Saving Trust’s Regional Environmental Networks for Energy and Water (RENEW) project 14 Joint communications campaigns 15 The Water School website 15 South East Communications Group (formerly South-East Drought Communications Group) 16 1.3 Networks to learn and share information on water efficiency 16 Water Saving Group 16 Saving Water in Scotland 17 National Water Conservation Group 17 Water Efficiency Network 17 Watersave Network 18 1.4 Evidence Base for Large-Scale Water Efficiency in Homes 20 Water company areas 21 Part 2: Water company water efficiency highlights and case studies 22 Introduction 23 Anglian Water 23 Bournemouth and West Hampshire Water 24 Bristol Water 24 Cambridge Water 25 Dee Valley Water 25 Essex and Suffolk Water 26 Northern Ireland Water 26 Northumbrian -
Water Resources Management Plan 2019 Main Report Issue No. 1
Water Resources Management Plan 2019 Main Report Issue No. 1 Project Owner: Alison Murphy Project Manager: Tom Kelly August 2019 SES Water WRMP 2019 Document Revision History Rev Purpose Originated Checked Reviewed Authorised Date Initial draft for Director 1 AM AM TK TK 24/8/18 Approval Final draft for submission 2 AM AM TK TK 3/9/18 – Issue 1 Revised to include Defra 3 further information AM AM TK TK 6/5/19 requests – Issue 2 Final plan – authorisation 4 AM AM TK TK 20/8/19 to publish given by Defra Final Plan Page 2 of 112 20 August 2019 SES Water WRMP 2019 Security Statement This statement is to certify that this plan does not contain any information that would compromise national security interests. It also does not contain any information that may be considered commercially confidential. No information been excluded from this plan on these grounds. Final Plan Page 3 of 112 20 August 2019 SES Water WRMP 2019 Contents 1.0 GLOSSARY OF TERMS ................................ ................................ .................... 6 2.0 INTRODUCTION ............................................................................................... 8 2.1 Overview of the Water Resources Management Plan Process ..................... 8 2.2 Our supply area ................................................................................................ 9 2.3 Links to other plans ........................................................................................10 2.4 Water Resources in the South East Group ...................................................13 -
South East Water Licence
South East – Water Undertaker - Appointment Instrument of Appointment for South East Water Limited March 2021 Consolidated working copies of Appointments are not formal documents and for some purposes you may need to consider the formal appointments and variations to appointments rather than this consolidated working copy. A list of all variations made to these appointments is contained in a consolidation note at the back of this working copy. South East – Water Undertaker - Appointment TABLE OF CONTENTS Appointment of Mid-Sussex Water plc [South East Water Limited] as Water Undertaker in place of South East Water Ltd and Mid Southern Water plc ..................................................... 2 Schedule 1: Area for which the Appointment is made .............................................................. 4 Schedule 2: Conditions of the Appointment ............................................................................ 25 Condition A: Interpretation and Construction ........................................................ 25 Condition B: Charges .............................................................................................. 34 Condition C: Infrastructure Charges ....................................................................... 73 Condition D: New connections ............................................................................... 84 Condition E: Undue Preference/Discrimination in Charges ................................... 85 Condition E1: Prohibition on undue discrimination and undue preference and -
A Summary of Climate Change Risks for the East of England
A Summary of Climate Change Risks for the East of England To coincide with the publication of the UK Climate Change Risk Assessment (CCRA) 2012 !"#$%&'()*+(,%-&(,./"%.0 ! Front cover - Essex and Suffolk Water have begun construction of the ‘Abberton Reservoir Enhancement’ to enlarge the capacity of the company’s existing reservoir. This resource is required to provide Essex with the amount of water needed to ensure a continued future supply to customers over the next 25 years. 1 - Office for National Statistics, 2009. National statistics regional trends. 2 - Office for National Statistics, 2009. National statistics regional trends. 3 - East of England Catchment Abstraction Management Strategies (CAMS) – Environment Agency 4 - East of England Regional Assembly Regional Flood Risk Appraisal March 2009. 5 - UK CCRA 2012 "# !"#$%&'()*+(,%-&(,./"%.0 Introduction The East of England is the second largest English Region These transfers are crucial to the maintenance of public and covers 15% of the total area of England. water supplies and also provide support for agriculture It contains the counties of Bedfordshire, Cambridgeshire, and the water environment, especially during drought Essex, Hertfordshire, Norfolk and Suffolk and the unitary periods. authorities of Central Bedfordshire, Bedford Borough, Water resource management is particularly important Luton, Peterborough, Southend-on-Sea and Thurrock. considering the high levels of planned growth and a The major cities and towns in the region include Norwich, particularly extensive area of important wetland and Cambridge, Peterborough, Stevenage, Ipswich, Colchester, other water dependant habitats. Water resources are also Southend-on-Sea and Luton. These urban centres are under pressure from industries such as agriculture, with complemented by extensive rural areas. -
12158 SEW Cofp Complaint Update Aw11.Indd
If things go wrong Our Code of Practice South East Water This leaflet forms part of our Customer Code of Practice, which outlines the services we provide for household customers. It has been produced in compliance with our licence. Contents How our complaints process works 3 Complaints dealt with by Ofwat 6 Decisions made by Ofwat and other third parties 6 More information on South East Water 7 How to contact us 8 Introduction South East Water is committed to providing a first class service to our customers, but we know that we don’t always get it right first time. When this happens, we know you want us to resolve things quickly and effectively. This leaflet explains our process to ensure this happens. If you have an issue or complaint, please let us know as soon as possible. Our contact details are on the back of this leaflet. Calling us, using our Live Chat service on our website or contacting us through Twitter or Facebook are the quickest and easiest ways to resolve a problem. If it’s not possible for our advisors to provide an answer immediately, they will arrange to ring you back. We supply your drinking water only. If your concern relates to your wastewater services you will need to contact the company that provides these services direct. Depending on where you live, this will be either: Thames Water: thameswater.co.uk Tel: 0800 316 9800* or Southern Water: southernwater.co.uk Tel: 0330 303 0368 We bill for wastewater services on behalf of Thames Water, so queries about wastewater charges would be handled by our Customer Service Centre. -
Writing on Behalf of Click and Type Name of Networks
Press Release Utility Networks Partnership 24 June 2020 United front by utilities to help customers in vulnerable situations People who need extra help during a water, electricity or gas emergency will benefit from a new partnership approach by 12 utility companies. They have created a joint video to promote the Priority Services Register, a service that all utilities provide for people needing extra support for a variety of reasons. The companies involved are all members of the Utility Networks Partnership and are already working closely together to help customers living in vulnerable circumstances. They are Affinity Water, Anglian Water, Northumbrian Water, Essex and Suffolk Water, SES Water, SGN, South East Water, Southern Water, Thames Water, UK Power Networks Cadent Gas and Cambridge Water. Andy Clowes, Head of Customer Insight and Strategy, South East Water said: “Taking care of our customers is at the heart of everything we do. “That’s why across the utility sector we have come together to make the Priority Services Register even easier to use, giving our customers extra support when they need it most. It’s completely free of charge and it’s simple to sign up.” Kerry Potter, UK Power Networks’ consumer vulnerability manager, who chairs the Utility Networks Partnership, said: “It’s fantastic to work as a team to create a new video promoting the Priority Services Register which is making it easier for eligible people to get support. When 12 utility companies share a consistent message, we can help far more people. “Collaboration is key to tackling vulnerability and our utility networks group work together to provide consistent services for vulnerable customers in the regions we serve.” Press Release Utility Networks Partnership Thirty-five charity partners have helped develop the video to increase awareness about the free help available from utilities in the event of a gas, water or electricity outage. -
Sponsorship Pack
SPONSORSHIP PACK Birmingham | 20 May 2020 Water Industry Awards 2020 Birmingham | 20 May 2020 WELCOME The Water Industry Awards are back – 20 May 2020 – to celebrate and reward outstanding achievement and innovation in this dynamic UK water industry. Now in its 14th year, the glittering black-tie event at Birmingham’s premier Metropole Hotel, marks a high point in the industry calendar. We’ll be welcoming over 500 water and wastewater In addition to a great evening of entertainment companies and many of their key contractor and and celebration, we make sure the winning supplier partners, to find out if their projects entries receive the promotion they deserve, in and initiatives have been selected as winners a special WWT supplement, on WWT’s website by our expert judging panel. It’s a rigorous two- and in an extensive programme features stage process ensuring the awards command and case studies throughout the year. credibility and respect in the water sector. With a host of opportunities for sponsorship and branding, as well as on-the-night options for a dazzling VIP experience, there has never been a better time to align your brand with the very best of the UK water sector. We look forward to seeing you there! Alec Peachey Content director WWT Water Industry Awards 2020 Birmingham | 20 May 2020 WHY SPONSOR THE WATER INDUSTRY AwARDS? CHAMPION SUccESS NEtwORKING Your support and participation in the As an awards category sponsor, you are awards highlights your commitment to a given the opportunity to present your successful water industry. category to the award winner as well as table of 10 in a key location to host your customers & colleagues for an evening of fine dining & entertainment. -
A Water Resource Strategy for the South East of England
A CPRE South East report A Water Resource Strategy for the South East of England A Water Resource Strategy for the South East of England A Water Resource Strategy for the South East of England Report by Graham Warren, Hydrologist. Foreword and summary by Christine Drury, Chair, CPRE South East. Contents Page 2 – Foreword and summary Page 5 – : Introduction Page 7 – 2: Setting the Scene Page 15 – 3: Water Abstraction – Where are we Now? Page 22 – 4: What’s the Problem? Page 41 – 5: A Way Forward – A CPRE SE Regional Strategy Page 47 – 6: Conclusions and Recommendations Page 49 – Glossary and Abbreviations Page 52 – References Page 53 – Appendix I: Environment Agency; Scenario-Based Demand Forecasts Page 55 – Appendix II: Water for Irrigation Page 59 – Appendix III: Climate Change Indicators for South East and Central/ Southern England Page 60 – Appendix IV: Hose Pipe Bans and Drought Orders in Kent – Water Years 988/89 – 2006/07 Page 61 – Appendix V: Potential Water Efficiency Savings, Southern and Thames Regions (Excluding Three Valleys) Page 62 – Appendix VI: Waste-water Re-use – the Langford Recycling Scheme A Water Resource Strategy for the South East of England Foreword and Summary • The latest drought may be officially over, but despite the rain since April and recent floods the South East’s water-supply crisis has not passed. • In the past 18 years, some parts of the region have been under hose pipe bans eight times, even though these measures are designed for 1-in-10-year conditions. • Heavy rain and floods alternating with periods of drought emphasise the increasingly unpredictable nature of our weather patterns, and the need to move on from our historic dependence on steady and predictable conditions. -
Northumbrian Water Group (NWG)
Northumbrian Water Group Trading and Procurement Code APPROVED CONTENTS CONTENTS Glossary ........................................................................................................................................................... 3 1. Introduction .................................................................................................................................................. 4 1.1 Why do we issue a Code? ....................................................................................................................... 4 1.2 Using the Code ........................................................................................................................................ 4 1.3 Understanding this document .................................................................................................................. 4 1.4 Contact details ......................................................................................................................................... 4 2. Northumbrian Water Group (NWG) ............................................................................................................ 5 2.1 Northumbrian Water ................................................................................................................................ 5 2.2 Essex & Suffolk Water ............................................................................................................................. 5 2.3 NWG water resources ............................................................................................................................ -
Build Over Easement South East Water
Build Over Easement South East Water someYemen Sandringham Joab realized so some bumpily! hetmanate Clarance and meets spook revealingly. his sibyls so bitingly! Discommodious and modified Wiatt twigs The conditions where a meter being followed by the roof, and uck through each cottage to carry the east water and. Reporting progress on working with valuable water property value, build over easement running water drain from building services are looking at this. There is some evidence that action plans for nitrate vulnerable zones helped to reduce pollution from nutrients. Maintenance Holes incoming pipe obvert higher than outhe maintenance hole will utilize a flexible joint for either rigid or flexible pipe. The partnership is made up of the hosts and the Environment Agency. Engineering Submissions Minimum Easement Widths Easement widths are determined by the depth from the centreline e invert of the sewer or watermain. It is difficult to judge exactly how much subsidence will occur after work has been done in an easement. Putting an easement on a property is entirely voluntary, but once one is in place it is permanent. Anychanges to a conditional zoning districtnecessary to comply with the requirements of this article shall bemade throughadministrative amendment and notthrough a rezoning. Nodevelopment or redevelopment for which astormwater management permit, here after referred to as permit, is required pursuant to thisarticle shall occur except in compliance with theprovisions, conditions, and limitations of sapermit. If the transaction involves a donation by the purchaser to the Conservancy, a tax deduction may be available for the donation. There are several potential consequences of not moving to surface water, including additional land subsidence, which could lead to the failure of groundwater wells and increased risk of flooding in the areas that subside. -
Water, Water Everywhere?
Water, water everywhere? Delivering resilient water & waste water services (2018-19) Overview Key Highlights The amount of time that consumers were extent to which metering is encouraging In this report we present water and/ left without water reduced by 39.9% in consumers to reduce their water use. or sewerage companies’ (referred to as 2018-19. Although this appears to be a companies) performance in 2018-19 in significant reduction, the starting point It is good to see a reduction in sewer the key service areas that can have a big was much higher due to the widespread flooding, both inside and outside impact on consumers. The report identifies supply interruptions experienced during the home. However, any flooding is poor performing companies, as well as the ‘Beast from the East’ and Storm Emma unacceptable to customers and so good practice that can be shared across in early 2018. Looking back prior to this companies still have more to do in the industry. The data contained within incident, supply interruptions have in this area. We were disappointed to this report has been supplied directly to us fact increased by 21.8% since 2016-17. see the disbanding of the 21st Century by companies, unless otherwise stated. All We, therefore, question what has been Drainage Board and hope that the company specific data is included in the learnt from this incident and emphasise work started on sewer misuse can appendices of this report for reference. the importance for companies to learn continue through different channels. from these experiences. Companies must recognise the need to plan for extremes For water quality in England, the figure in our weather or one-off events, which for public water supply compliance are becoming more common due to with the EU Drinking Water Directive climate change. -
The Chief Inspector's Report for Drinking Water in England
Drinking water 2020 The Chief Inspector’s report for drinking water in England www.dwi.gov.uk Published by Drinking Water Inspectorate Nobel House 17 Smith Square London SW1P 3JR Tel: 0300 068 6400 Website: www.dwi.gov.uk © Crown Copyright 2021 ISBN 978-1-911087-33-5 Copyright in the typographical arrangement and design rests with the Crown. This publication (excluding the logo) may be reproduced free of charge in any format or medium provided that it is reproduced accurately and not used in a misleading context. The material must be acknowledged as Crown copyright with the title and source of the publication specified. Drinking water 2020 The Chief Inspector’s report for drinking water in England www.dwi.gov.uk Drinking water 2020 The Chief Inspector’s report for drinking water in England Contents Executive Summary 5 Drinking water 2020 11 The Chief Inspector’s report for England 11 Drinking water quality testing 14 Influence of CoViD-19 on Water Industry Performance 17 Regulation 7 and Zonal Sampling 19 Analysis of Sampling Response 19 E. coli analysis 22 Conclusions 28 Compliance with Standards 30 Compliance Risk Index 30 Learning from compliance failures 33 Microbiological parameters 34 Chemical and physical parameters 44 Isles of Scilly Water 60 Events 63 Regulation 31 and Supervision of Contractors 67 Hardham Treatment Works (SRN) 67 Rill Chillerton Service Reservoir (SRN) 68 Testwood UV Blockage (SRN) 69 Taste and Odour (SVT) 71 Misconnection (SES) 72 Do Not Drink Advice (WSX) 73 1 Drinking water 2020 The Chief Inspector’s report for drinking water in England Discolouration Events 76 Ingleby Barwick (NES) 80 Manchester (UUT) 80 Rownhams (SRN) 81 Tees Cross Valve (NES) 81 Media Interest in Sussex and Kent (SEW) 82 Loss of Supply (TMS) 83 Cryptosporidium Detections at Surface Water Treatment Works 84 Littlehempston Cryptosporidium, Devon (SWB) 84 Eccup Cryptosporidium, West Yorkshire (YKS) 86 Ashford Common Cryptosporidium, London (TMS) 87 E.