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Community-Conversations-2018-Responses-And-Evaluation-Report-February-2019.Pdf SERVICE DELIVERY OPTION RESPONSES AND EVALUATION Full Report February 2019 1 Ag Obair Còmhla airson nan Eilean COMHAIRLE NAN EILEAN SIAR Working Together for the Western Isles CnES Community Conversations 2018 - Service Delivery Option s Responses and Evaluation Full Report: February 2019 Community Conversations 2018 Service Delivery Option Responses INDEX INTRODUCTION ....................................................................................................................................................................... 3 RESPONSES AND EVALUATION OF PROPOSALS ............................................................................................................. 4 e-Learning .............................................................................................................................................................................. 5 Service Partnership through Charter and Hub Development ................................................................................................. 8 School related services, Catering, Learning Support, Gaelic ............................................................................................... 12 Community Education, Community Learning, Vocational/ Adult Learning, Youth Services, Public Conveniences and Sports Development ............................................................................................................................................................. 18 Community Transport and Evening Bus Services ................................................................................................................ 22 All Early Education Services ............................................................................................................................................... 26 Waste Management and Cleansing Services ........................................................................................................................ 29 Janitorial Services ................................................................................................................................................................ 33 Support Staff ........................................................................................................................................................................ 36 Health and Social care ......................................................................................................................................................... 40 Daytime Bus Services (Lewis and Harris) ........................................................................................................................... 44 Authority and Schools E&CS Management Structures ........................................................................................................ 46 Grounds Maintenance .......................................................................................................................................................... 50 Library Service .................................................................................................................................................................... 53 Inter-Island Air Services ...................................................................................................................................................... 59 Itinerant Provision ............................................................................................................................................................... 62 Gritting................................................................................................................................................................................. 66 Cemeteries ........................................................................................................................................................................... 68 Community Suggestions ...................................................................................................................................................... 69 Community Partnership Forum Suggestions. ....................................................................................................................... 72 CONCLUSION ......................................................................................................................................................................... 75 WORK TO DATE ..................................................................................................................................................................... 76 SWOT ANALYSIS OF THE PROPOSED MODEL OF COMMUNITY EMPOWERMENT ................................................ 76 INTERIM STRATEGY ............................................................................................................................................................ 78 COMMUNITY CONVERSATIONS 2018: PRESENTATION .......................................................................................... 79 ANALYSIS OF TOTAL GROUP RESPONSES .................................................................................................................. 85 ANALYSIS OF TOTAL GROUP RESPONSES .................................................................................................................. 86 ANALYSIS OF TOTAL GROUP RESPONSES .................................................................................................................. 87 2 Ag Obair Còmhla airson nan Eilean COMHAIRLE NAN EILEAN SIAR Working Together for the Western Isles CnES Community Conversations 2018 - Service Delivery Option s Responses and Evaluation Full Report: February 2019 Community Conversations 2018 Service Delivery Option Responses and Evaluation Full Report –March 2019 INTRODUCTION 1.1 On behalf of the Comhairle Transformation Change Team, we would like to thank all those individuals and groups who have participated in this Community Conversation exercise and those other individuals and groups who made responses in writing or on-line. 1.2 Unfortunately, by the date of the December 2018 Comhairle Committee series we will not have completed all community conversation events (we will have completed 10 out of 13). Individual and group submissions outwith the Community Conversations will be analysed separately and incorporated into the final report. 1.3 Individual area analysis reports, based on the Community Conversation events, have been prepared and will be made available to local communities by their Elected Members through relevant community forums. 1.4 These initial Conversations were designed to raise awareness in communities of the financial challenges facing the Comhairle and to introduce a new approach to the delivery of public services based on a model of community empowerment and partnership (Appendix.1- presentation at Community Conversations). In order to do this and facilitate a discussion based on actual services and challenges, a number of proposals were identified and participants were asked to work in groups to consider whether: i. This was a proposal they would support as a community. ii. This was a proposal they would not support as a community. iii. This was a proposal they would support as a community but required further information and their questions answered. 1.5 Groups were required to record their decisions, detailing any concerns, questions or other observations and a commitment was given that they would be included in the final report. 1.6 In addition to the above, groups were requested to identify any other areas of Comhairle and/or public service delivery that could be looked as to consider whether they were necessary or could be delivered more efficiently. 1.7 Groups were also required to identify community groups that had the capacity and experience either to work individually or collectively with the Comhairle to deliver services through a Public/Community Partnership. 3 Ag Obair Còmhla airson nan Eilean COMHAIRLE NAN EILEAN SIAR Working Together for the Western Isles CnES Community Conversations 2018 - Service Delivery Option s Responses and Evaluation Full Report: February 2019 RESPONSES AND EVALUATION OF PROPOSALS 2.1 This section provides details of all the proposals considered at the Community Conversations together with the responses and subsequent evaluations. 2.1 The collective responses were then analysed and placed in rank order in line with community support for the proposal. (Appendix 2) 2.2 An interim evaluation was carried out and all group responses analysed. A weighting was applied to the responses given to each proposal which gave an indication of the relative capacity of each community to work with the Comhairle in a service delivery partnership. (Appendix 3) 4 Ag Obair Còmhla airson nan Eilean COMHAIRLE NAN EILEAN SIAR Working Together for the Western Isles CnES Community Conversations 2018 - Service Delivery Option s Responses and Evaluation Full Report: February 2019 COMMUNITY CONVERSATION AND SERVICE DELIVERY OPTION RESPONSE Director/Head of Service Bernard Chisholm Department/Section Education and Children’s Services Service e-Learning PROPOSAL Develop a more extensive Outer Hebrides strategy to promote digitalisation as a means of undertaking more functions and services for the community. EVALUATION: Almost all communities are in favour of the Comhairle developing a more robust digitalisation/e learning strategy as a mechanism for more efficient access to public services. It appears
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