We're Closing Our Clapham Junction Branch. but It's Not Goodbye
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We’re closing our Clapham Junction branch. But it’s not goodbye. Thursday 30 September 2021 Even though we’re leaving Clapham Junction, we’ll still be here for you 1 Key information This branch will be closing its doors on Thursday 30 September 2021. Where is the nearest Where is the nearest cash machine? Post Office? 14/05/2021 Google Maps Natwest 202 Lavender Hill 66-68 St Johns Road Greater London London SW11 1AB SW11 1PT Distance: 400 metres Distance: 65 metres Closing branch Clapham Junction Nearby branch Brixton Where are our nearby branches? Nationwide Brixton Nationwide Wandsworth 405 Brixton Road Unit 48 – South Mall Brixton Southside Shopping Centre Nearby branch SW9 7DJ Wandsworth Wandsworth SW18 4TE Tel: 0345 266 0270 Tel: 0345 266 0998 Distance: 2.9 miles Distance: 1.8 miles More details More details Nearby branch Balham Map data@2021 Google. Contains public How can I continue banking? sector information licensed under the Open Government Licence v3.0 Just because this branch is closing it doesn’t mean you’re on your own. You can use our Map data ©2021 200 m Internet Bank, which you can use safely and securely, 24 hours a day. To find out more, Alternatively https://www.google.co.uk/maps/@51.4564206,-0.1556773,14.48z?hl=en 1/1 go to nationwide.co.uk you can use our Banking App 2 Nearby branches Once Clapham Junction branch has closed on Thursday 30 September 2021, you’ll find us at one of our nearby branches. If you do need to visit us, please make sure you follow current social distancing guidelines to keep everyone safe. Please visit the Transport for London website, for transport options and information. Nearby branches - Brixton and Wandsworth Managing your banking from home Nationwide Brixton Coronavirus update - Coronavirus update - 405 Brixton Road Even though some aspects of the Brixton Being an essential service, most of our lockdown are being eased, we’d like SW9 7DJ branches have stayed open during lockdown. to remind you that our Internet Bank and Banking app are still the most Tel: 0345 266 0270 As the lockdown rules are gradually easing, we convenient way of accessing a wide Distance: 2.9 miles can begin to welcome you back into our range of services. branches. Registering for our digital banking services is a quick, easy and safe Nationwide Wandsworth Naturally, any ongoing guidance around social way to stay in control of your money, Unit 48 – South Mall distancing and mask wearing must be whatever the circumstances today Southside Shopping Centre and in the future. Wandsworth followed, to keep us all safe. SW18 4TE You can check the opening times and status of Register for Internet Banking Tel: 0345 266 0998 your nearby branches by visiting Discover our Banking app Distance: 1.8 miles nationwide.co.uk/branchfinder 3 Why we’re closing Why we’ve made the decision to close How we came to the decision Fall in branch transactions Important information At Nationwide, our branches are important There are many we have to consider when to us. They’re at the heart of your Society and we’re looking at closing a branch. And it’s 21.6% We’re part of something called we know you value the face-to-face service never a decision that’s taken lightly. the ‘Access to Banking Standards’, they offer. which means that if ever we do close First, we look at how it’s being used: how many But it’s more than that. We were founded members have visited over the past five years branches, we do so responsibly. by like-minded people coming together to prior to Covid, how the branch is being used The overarching principle of the help each other to save and buy homes of and what other ways those branch members standard is: their own. They built communities together have been choosing to bank with us. Even 2015 2020 and our branches were a vital part of those before the coronavirus changed so much of “Customers and relevant stakeholders communities. As they still are. our day-to-day lives, this branch was not being of a bank branch that is closing will be used by enough members to make it viable. % of members exclusively provided with clear, understandable, Which is why we’re so committed to our using Clapham Junction accessible documentation and branch network and we’ll always do our best to Next, we consider what’s the best use of the keep our branches open. In fact, we’ve made a Society’s money for all members. As we said information about that specific closure promise to every town and city in the UK that before, this branch is being used by fewer and as soon as the bank is able to do so, also what it will mean for them has a Nationwide branch that you’ll still have a fewer people every year. But the day-to-day 16% branch until at least January 2023. running costs keep rising. When a branch costs and how they can continue to bank your Society more money than it returns, we following its closure.” But there are some towns and cities where have to act for the benefit of every member. we have more than one branch. And where we have more than one branch serving a We’re also finding more and more members community, we will always have to consider are turning to alternative ways to look after the future of the most underused branch their money with us, like our online bank, % of Clapham Junction members and whether it makes sense to keep it open. Banking app and Telephone Banking services. registered for online banking Unfortunately, that’s what’s happened in the These services require significant investment case of Clapham Junction. to maintain them. So, we have to spend fairly and in a way that benefits all our members’ different needs. 71% Finally, we look at the local community and the surrounding branches available. In the case of Clapham Junction, we have five branches Please note that the data was within a 2.3 mile radius. gathered pre-lockdown. 4 Working with our communities Even though we know it’s the best thing to do, we do appreciate that closing our Clapham Junction branch will affect the local community. Which is why we’re working to understand the impact of closing the branch and how we can ensure we’re still offering our members the very best service. We’ll contact your representatives in the local area, including your local MP. We’ve written to our branch members to let them know we’re closing. That includes members who have visited the branch in the last 12 months and have made at least three transactions. Our branch team are speaking to members in the branch to explain the options they have. We will also be arranging a ‘Tea and Tech’ event to help give members the confidence to manage their money online, safely and securely. We’re putting communications in the branch and online to let people know that we’re closing. We will be proactively calling vulnerable members to ensure they are supported through this change. We’ll share any feedback we’ve received before we close the branch. 5 We’re here to help How to get in touch with us Ways to continue banking about this branch closure Want to chat to us Want to sort it all out If you want to speak without having to from the comfort of to someone about travel? Or are you on your own home? Just this branch closure the move and need to log on to Internet our Regional Director speak to someone? Banking on Heather Hazley will be No problem, give us a nationwide.co.uk more than happy to help. call on 03457 30 20 11 which is available 24/7 Heather.HazleyOffice @nationwide.co.uk Or give us a call on Check your balance 0345 266 0258 and pending transactions, search your statements, make fast, simple payments and more with our Banking App 6 Your Feedback Member Feedback Stakeholder Feedback Who we contacted? You said: Your local MP We’re disappointed that the branch is closing as it’s not convenient to travel to the We have been in contact with your local MP, no next nearest branch of Brixton. issues have been raised about the closure. Our response: The branch team discussed details of alternative ways that members can do their banking, in particular online banking so members don’t have to travel to a branch. We have run a number of education sessions to demonstrate alternative ways of banking to our members. Your local councillors at the London Borough of Wandsworth You said: We don’t agree with the decision to close this branch, we are concerned We received no feedback about the closure about access to branches if this trend of branch closures continues among Banks and Building Societies. We received no feedback from stakeholders Our response: on the closure of Clapham Junction branch We explained that Clapham Junction branch transactions have fallen by 21.6%, from Your local London Assembly member 2015 to 2020. Also, that we reviewed what other ways members have been choosing We received no feedback about the closure to bank with us, when making the decision about whether to close this branch. You said: We are concerned about what will happen to the branch employees? Our response: Age UK We reassured members that the branch employees have been given a number of options in relation to their careers with Nationwide.