GUEST INFORMATION www.westernhousehotel.co.uk | 01292 294990 Guest Information

Contents 4. Essential Information 6 Food & Drink 7. Television & Radio / Business Facilities 8. Dialling Codes 9. Weddings & Events 10. Racing and Conference & Events at Racecourse 11. Local Attractions

www.westernhousehotel.co.uk | 01292 294990 3 Essential Information To contact Reception call ‘0’

Baby Cots and Essential Supplies First Aid Please call Reception For emergency assistance please dial 9-999. For minor injuries, please call Reception. Blankets - Please call Reception

Car Rentals - Please call Reception Flowers Fresh flowers can be ordered from Reception. Currency Exchange A foreign currency exchange service is available at Garment Press competitive rates. Please enquire at Reception. To have trousers pressed, please contact reception. An iron and ironing board are located in your wardrobe. Credit and Debit Cards We honour the following credit and debit cards: How to call an External Number Credit Cards:- American Express, Mastercard and Visa To gain access to an outside line, prefix the telephone Debit Cards:- Visa Debit, Delta, Switch and Maestro. number and code with 9

Electricity/Voltage How to call another Room If you wish to call another room simply dial the room The standard voltage is 230 volts. A razor socket is number’s 3 digits. provided in the bathroom with both 110/120 and 230 volt outlets. Reception can provide the use of an adaptor plug if required subject to availability. Laundry A next-day laundry service is available from Monday to Friday. All items received by 9.00am will be returned Emergency Exits the following day. A laundry bag can be found located Emergency Exits are located on each floor as sign in your wardrobe. Please complete the laundry form posted. Please see the location plan on your bedroom enclosed and contact Housekeeping on ext 2221 to door for your nearest exit. arrange collection.

Fire Alarm We can offer an Express Service for an extra charge In the event of a fire, break the glass of any fire alarm depending on volume and types of garments. point located in the corridor outside your bedroom. Do not stop to collect any belongings. Leave the room Lost and Found Property immediately and close the bedroom door behind you. All items are recorded and kept by the Housekeeping Please refer to the Fire plan on the back of the bedroom Department. For assistance, please contact Reception. door for the nearest exit. The Assembly Point is the You are respectfully requested to check your room Hotel Car Park. When the fire alarms are activated, do thoroughly before checking out, to ensure all personal not use the lifts. Please contact Reception should you belongings have been removed. have any queries regarding our Fire Safety procedures. Luggage Please note: Fire alarms are tested every Monday at Should you require collection or storage of luggage, 11.00am. please contact Reception.

4 www.westernhousehotel.co.uk | 01292 294990 www.westernhousehotel.co.uk | 01292 294990 Manager on Duty Special Occasions If you wish to speak to the Manager on Duty during your Are you celebrating an anniversary, birthday or another stay, you are kindly requested to contact Reception. special event? Please call the Reception to arrange celebratory champagne, chocolates or flowers. Message Service Our Staff are very pleased to take messages for you in Taxis your absence and these will be delivered to your room. Taxis can be arranged by calling Reception.

Newspapers Toiletries If you would like to have a newspaper delivered to your If you have forgotten an essential toiletry item, please room, please leave instructions with Reception. contact Reception.

Pillows Wake Up Call Additional pillows or allergy pillows can be requested If you wish to place a wake-up-call simply call from Housekeeping. Reception.

Postage Voice Mail All mail and messages are delivered to your room If the light is flashing on your telephone then you have upon receipt. Any outgoing mail should be handed to a voice message. To access your message simply press Reception. If you expect to receive mail after departure the light that is flashing on your telephone, then follow from the Hotel, please inform Reception and leave a the instructions. forwarding address. E-cigarette Policy Room Cleaning Neither electronic cigarettes nor vaporisers are Guest rooms will be serviced daily. Should you require permitted in any area where smoking is not permitted, your room to be serviced at a particular time, please including function rooms, hotel rooms and external contact Housekeeping - ext ‘2221’ areas, as covered by the Smoking, Health and Social Care () Act 2005. Security Measures Whilst stringent security measures are in place, the WiFi Hotel cannot be held responsible for loss or theft of We provide FREE WiFi. Please search for Western personal property left unattended in your room or in public areas. To ensure security of your valuables, a safe House Public to connect. is featured inside the wardrobe in your room. Please contact Reception for any additional Shoe Cleaning requirements Please leave your shoes in the basket provided outside your door and they will be polished and returned to you on the same day.

www.westernhousehotel.co.uk | 01292 294990 5 Food & Drink Room Service Restaurant & Bar

In Room Dining The Jockey Club Restaurant 24 hour room service is available. Continental Breakfast The Jockey Club Restaurant provides a relaxing is available between 6.00am and 10.00am. environment in which to enjoy delicious food and of course the ubiquitous Full Scottish Breakfast. A full Scottish breakfast is available between 7.00am and 10.00am. Please complete the order card each day and Opening Times are: place outside your bedroom door before 1.00am. If you Breakfast wish to order outwith these times, please contact Room Monday - Saturday 7.00am - 10.00am Service on ‘2225’ Sunday 8.00am - 10.00am

The Room Service menu is available 24 hours. Simply Lunch & Dinner make your selection from the Room Service menu and Monday - Sunday All Day dial ‘2225’ Please advise us of any dietary requirements you may Tea and Coffee making facilities have. For the Jockey Club Restaurant please call ‘2225’ In your room you will find complimentary tea and coffee making facilities. For additional supplies please contact The Lounge Bar Reception. Our Lounge Bar serves a wide selection of beers, whiskies, wines, spirits and cocktails, seven days a week. Opening times are Monday - Saturday 10.00am - 12.30am Sunday 10.00am - 12 midnight Off Sales 10.00am - 10.00pm daily

Afternoon Tea Please see our Traditional Afternoon Tea is served in our Lounge daily separate Menu between 12 midday and 5.00pm. Choose from a selection of sandwiches, scones and Selector for a full pastries. Lounge Menu list of our dishes. A selection of light meals and main courses are served in our Lounge daily between 12 midday and 10.00pm.

6 www.westernhousehotel.co.uk | 01292 294990 Television & Radio Business Services

In addition to the national and regional radio and See Reception television networks, your television receives all Listed below are a selection of business services that Freeview television channels. we can offer during your stay.

Television Facility • Courier Services Please use your remote control to operate this system. • Overnight UK This is located on top of the television. • Same day UK

Freeview Channels Available • Email Collections Entertainment • Internet Access • Outgoing Faxes • UK • Europe • America • Other Worldwide Destinations • Photocopying Music • Secretarial/Typing Services

Film

Lifestyle

Childrens

News

Radio

www.westernhousehotel.co.uk | 01292 294990 7 National & International Dialling Codes

Dialling Codes

United Kingdom Republic of Ireland International Operators Code Code Code Code 01224 Athlone 00353 902 Australia 00 + 61 AT & T 0800 890011 Ascot 01344 Cork 21 Austria 00 + 43 Sprint 0800 890877 Bath 01225 Donegal 73 Belgium 00 + 32 MCI 0800 890222 Belfast 01232 Dublin 00353 01 Canada 00 + 1 Canada 0800 890016 Birmingham 0121 Galway 91 China 00 + 86 Australia 0800 890061 Blackpool 01253 Kildare 45 Denmark 00 + 45 Bournemouth 01202 Limerick 61 Finland 00 + 358 Brighton 01273 Roscommon 903 France 00 + 33 Cardiff 01222 Shannon 61 Germany 00 + 49 Cheltenham 01242 Sligo 71 Gibraltar 00 + 350 Coventry 01203 Tipperary 62 Greece 00 + 30 Dorchester 01305 Waterford 51 Hong Kong 00 + 852 01382 Wexford 53 Hungary 00 + 36 0131 Wicklow 404 Iceland 00 + 354 Fishguard 01348 India 00 +91 0141 Indonesia 00 + 62 Guernsey 01481 Ireland 00 + 353 Harrogate 01423 Israel 00 + 972 Holyhead 01407 Italy 00 + 39 Ipswich 01473 Japan 00 + 81 Isle of Wight 01983 Luxembourg 00 + 352 Jersey 01534 Mexico 00 + 52 Liverpool 0151 Netherlands 00 +31 London 0208 New Zealand 00 + 64 Londonderry 01504 Norway 00 + 47 Manchester 0161 Portugal 00 + 351 Oxford 01865 Saudi Arabia 00 + 966 Portsmouth 01705 Singapore 00 + 65 Reading 01734 South Africa 00 + 27 Slough 01753 Spain 00 + 34 Southampton 01703 Sweden 00 + 46 Stirling 01786 Switzerland 00 + 41 Swansea 01792 USA 00 + 1 York 01904

8 www.westernhousehotel.co.uk | 01292 294990 www.westernhousehotel.co.uk | 01292 294990 Weddings Conference & Events

Western House Hotel at Western House The Winnner of Wedding Venue of the Year at the Scottish Confetti Awards in 2016 is the latest Western House Hotel is the perfect choice for your next accolade bestowed on Western House Hotel. In company meeting, sales conference or promotional event. As an alternative to the city centre hotel venue, 2015 we were voted the No.1 UK Luxury Hotel by it offers a variety of different meeting rooms as well as laterooms.com and in 2014 the Most Romantic Hotel some welcome outside space in our gardens. of the Year, again by laterooms.com. Our dedicated team are committed to supporting you Winner of The Scottish Wedding Venue 3 years from your initial enquiry through to the event itself on the running, Western House Hotel is one of Scotland’s day. As you would expect from a multi-award winning most sought after Wedding Venues. venue, we can provide you with all the services you will need to make sure your event goes without a hitch. The Western House Hotel combines elegant surroundings and excellence in fine cuisine to make Our executive chef and his team can also create a range the perfect place for your special day. of enticing menu options for your meeting or event. And throughout the day we will keep you refreshed with mineral water and other soft drinks if required. With a commitment to first class service and attention to detail, our highly experienced dedicated Western House Hotel offers you a number of different team will ensure all aspects of your day are no less meeting and venue spaces within the property. than perfect. For additional information, please call the Events Team The Western House Hotel is also a Licensed Wedding on 01292 264179. Venue for Civil Ceremonies. Your ceremony can be held within the Hotel itself or, in keeping with a Country House, in the stunning gardens - which also provide the perfect backdrop for your memories, your wedding photographs.

For further information contact the wedding team on 01292 294990

www.westernhousehotel.co.uk | 01292 294990 www.westernhousehotel.co.uk | 01292 294990 9 Conference & Events Racing at Ayr at Western House sits on the edge of Ayr Racecourse - Scotland’s premier racecourse which stages both flat and jumps racing and races all the year round. Ayr Racecourse There’s more to Ayr Racecourse than meets the eye. The course hosts the two most prestigious fixtures in Scotland - the two day Coral Scottish Festival in April Banquets, gala balls, exhibitions, conferences and car and the William Hill Ayr Gold Cup Festival held over three days launches are just some of the functions that the well- in September. appointed Princess Royal Conference and Events Centre can host in comfort. The Coral Scottish Grand National is Scotland’s richest race and was famously won by the legendary in 1973. We’re one of the country’s largest and most unique conference centres with eleven suites over four floors plus The Friday of the meeting is Ladies Day when the Best Dressed first class accommodation onsite. Everything from a Board Ladies can win a coin that guarantees them a place in the meeting to a National conference can be accommodated final of the ladies competition at William Hill Ladies Day in in style. September when fabulous prizes can be won.

We also have more than 150 acres of land ideal for a whole September’s William Hill Ayr Gold Festival is a mecca for flat range of outdoor events from quad biking to team building racing fans and the William Hill Ayr Gold Cup itself is one of exercises. the most famous sprints in the sport with 25 horses hurtling down the home straight in the quest for the revered trophy. Our conference centre is a modern venue equipped with the latest technology offering a range of facilities hard to The aforementioned William Hill Ladies Day takes place on match anywhere else. Friday the middle day of the Festival and is a truly glamorous occasion. We are flexible within our facilities which allow us to adapt to suit a client’s needs, from a meeting for 10 people to a But it’s not only in April and September there are fabulous conference for 1000. fixtures at Ayr there’s racing every month of the year and other highlights include QTS Ladies Night in August which is one of For banqueting we can cater comfortably for 800 guests the must visit social occasions of the year in Scotland with lots in the Ayrshire Suite and 500 in the Princess Royal with of glitz, glamour and fun. A great night to party at Scotland’s smaller suites accomodating between 10 and 200. top racecourse.

Our team of highly qualified chefs provide extensive menus June’s Scottish Sun Raceday is when the historic Scottish Sun for conferences and banqueting. Land O’ Burns Stakes is run and this is again a really fun day out with live music and lots of glamour. Leave your plans in the capable hands of our experienced events team and rest easy in the knowledge all will run In March jumps fans are treated to a two day fixture which smoothly. features horses from some of the top stables in the north and in July there are two Family Days when there is lots of family For further information call 01292 264179 or visit entertainment which is all free. www.ayr-racecourse.co.uk In fact at Ayr Racecourse there is something for all no matter what time of the year.

For further information call 01292 264179 or visit www.ayr-racecourse.co.uk

10 www.westernhousehotel.co.uk | 01292 294990 www.westernhousehotel.co.uk | 01292 294990 Local Attractions and things to do

Local Contacts Local Attractions

Churches in Ayr Burns Cottage & Heritage St Columba Church Of St Margaret’s Cathedral The birthplace of Scotland’s national bard Robert Scotland 27 John St Burns. Midton Road Ayr Ayr, KA7 2SE T: 01292 263488 Culzean Castle T: 01292 269524 An 18th century storybook castle gifted to the National Dentist Trust of Scotland in 1945 by the Kennedy family. Ayr Dental Studio, Boswell House 10 Arthur St, Ayr, KA7 1QJ Heads Of Ayr Farm Park T: 01292 280323 Providing a great family day out for all ages and Doctor beautiful views across the Firth of Clyde Dr Hendry and Partners Odeon Cinema Ayr - 0871 22 44 007 9 Alloway Place, Ayr KA7 2AQ T: 01292 611835 Royal Troon & Turnberry Golf Courses Hospital - The Ayr Hospital, T: 01292 610555 A visit to Ayrshire would not be complete without taking in one of the host of championship golf courses Pharmacy - The Co-operative Pharmacy, including two Open Championship venues. 14 Sandgate, Ayr, T: 01292 263973

Shopping - Ayr Central Shopping Centre, Troon, Largs & Ardrossan Marinas T: 01292 880427 Three beautiful yachting marinas.

Train Services - Ayr Railway Station, Burns Statue The Gaiety Theatre Square, Smith St, Ayr, Tel: 0845 7484950 Our local Theatre located in the heart of Ayr. For show listings please visit www.ayrgaiety.co.uk Police - 1 King Street, Ayr, T: 01292 664000 Latest Information

For travel updates, information or advice, please contact Reception who will be more than happy to help.

www.westernhousehotel.co.uk | 01292 294990 11 Western House Hotel Craigie Road, Ayr KA8 0HA

T: 01292 294990 F: 01292 294980 www.westernhousehotel.co.uk