MISSION STATEMENT The Youth Services Bureau of Ottawa serves youth aged 12 and older. We focus on youth with difficulties affecting their physical and/or emotional well-being and development. We support youth in making positive health and lifestyle decisions.

SERVICE LOCATIONS

Head Office Mobile Crisis Unit 1338 _ Wellington Street, Ottawa Tel.: 562-3004 Tel.: 729-1000 Fax: 562-0229 Email: [email protected] Young Women’s Emergency Shelter Ottawa Central Services Tel.: 789-8220 147 Besserer Street, Ottawa Email: [email protected] Tel.: 241-7788 Email: [email protected] Non-profit Housing Tel.: 729-1000 West End Services Email: [email protected] 3730 Richmond Road, ste. 107, Nepean Tel.: 596-5621 E. Horne Program Email: [email protected] Tel.: 565-1651 Email: [email protected] East End Services 3013 St. Joseph Blvd., Orléans Livius Sherwood Observation & Tel.: 834-2660 Detention Centre Email: [email protected] Tel.: 523-5812 Email: [email protected] Youth Employment Services 360 Laurier Ave. West, ste. 302, Ottawa William E. Hay Centre Tel.: 236-8244 Tel.: 738-7776 Email: [email protected] Email: [email protected]

YSB Website: http://www.ysb.on.ca

FUNDERS Ministry of Community, Family & Children’s Services City of Ottawa Ministry of Training, Colleges & Universities United Way Ottawa Ministry of Health Government of Canada Trillium Foundation

BOARD OF DIRECTORS 2001 - 2002

Al Hatton Patricia Sauvé-McCuan President Past President, YBS Youth Services Bureau of Ottawa Senior VP , Cognicase Inc E.D. National Voluntary Organizations Dr. Katalin Nathan Charles Bordeleau ~ 1st Vice President 2nd Vice President Inspector, Ottawa Police Service Clinical psychologist Family Therapy Associates Steve Wisking Secretary-treasurer, YSB Andrew Tremayne V.P., Eastern Canada Region, Canada Trust Lawyer Emond-Harnden

Chris J. Hughes Dr. Paul Reed Senior Vice-President Senior Social Scientist Strategic Relationship Sourcing Inc. Statistics Canada

Barbara Stollery Brian Ford Superintendent, retired former Chief of Police Ottawa-Carleton District School Board

Mike McGahan Chris Warburton President VP, Human Resources Commvesco Levinson-Viner Group Algonquin College

Joseph Assabgui Tricia Chilton CA, retired Pharmacy Assistant

Maggie Turgeon Marc-André Belair Youth representative Youth representative

Youth Services Bureau of Ottawa Annual Report 2002 1

DONORS Mr. & Mrs. A. Gow Museum of Science and Technology Mr. Daniel Schaffler Queen Elizabeth School Ms. Shauna Luckasacitch Tunis Shriners Ms. Julie Bourdeau St. Vincent de Paul Mr. Alfred MacLeod McCay Duff & Company Ms. Robin Beardsley Ms. Nikki Deslauriers Mr. & Mrs. Cheryl and Brian Ladgerwood M.s Louise Mainville Ms. Michelle Valiquet Margaret Brand Chapter IODE Mr. Paul Kralik Valerie’s Vitality Studio Mr. David Rushton Elmdale Public School Ms. Nora McBean Mme Dube Ms. Kathy Nathan LOEB Mr. Howard Nathan Senators Foundation Mr. & Mrs. William and Carolyn McAndrew Cognicase, Inc. W.A. & M.R. Mullins Ms. Patricia Sauvé-McCuan Ms. Elizabeth Falzon Ms. Nicole Brown Ms. Lynda Lennon “Youth in Mission”, St. Stephen’s Presbyterian Church Ms. Ann Mimee Ms E. Wilkinson Mr. Paul Thompson St. Mark’s Ms. Roberta Huebener Ms. Susan Smith Ms. Margaret Hughes Ms. Freida Lake Ms. Sheila Acheson Mr. Ron Kolodij Ms. Donna Brown Cotton Ginny, Place D’Orleans Ziev Strzellzyk Ms. Gail Steeds Ms. Susannah Dalfen Ms. Shirley Pihlainen Ms. Jo-Ann Robertson Ms. Diane Edwards Ms. Linda Thompson Pathfinders-Nepean Ms. Anna Kobor Lenscrafters Briargreen Public School The Honest Lawyer Gowling Lafleur Henderson LLP Robi Smith-Tysick Nelligan Power Services Limited Partnership Commvesco Levinson-Viner Group Michael D. Edelson & Associates Bushtakah McCarthy Tétrault Mr. Pierre Vinette Beament Green Management Value Village Soloway, Wright Fairweather Rasmussen Starr Ruddy Mr. Michael Hutt Hamilton Appotive Callan Probation Services Borden, Ladner, Gervais Ms. Jackie Ellis Edmond, Harnden Lawco Party World (Bank St.) Tierney Stauffer Barristers and Solicitors Loblaws (Merivale/Baseline) Augustine, Bater, Polowin Storm Internet Logique Discrète Inc. Saw Gallery Clubhouse Ms. Norma Gauld Out Stuff United Way of Ottawa National Indian Brotherhood United Way of York Beechwood Pet Palace Mr. Douglas Hume Mr. Paul McPherson Stock Transportation Mr. Laurie Scheer Mr. John Bradley Ms. Jackie Cyr-Russo St. Stephen’s Presbyterian .Church Brian Mulligan, Chartered Accountant The Aids Committee of Ottawa Computer Access Program Ont. Power Generation Employees Ottawa 67’s Hockey Club Ms. Moira Wheeler Garvey Construction Tecskor Software Inc. Korban Ltd. Boomerang Kids Federal Electric Ltd. YMCA-YWCA Piamonte Paint & Wallcovering

2 Youth Services Bureau of Ottawa Annual Report 2002

OVER THE PAST YEAR …. April 2001 w The Mobile Crisis Unit is activated and assumes responsibility for the Bureau’s on-call after- hours service. w The Bureau takes the lead in setting up the Eastern Ontario Intensive Workers’ Service Network. w Contracts with other agencies are signed, and staff in each CP unit are identified to provide Intensive Services to clients, as follow-up to mobile crisis interventions. w Dr. Mark Totten completes the Youth Homicide Study, in preparation for the book “When Children Kill”. It receives a favourable review from the Bureau’s Research Advisory Committee. w Francine Gravelle is one of the organizers of a forum on Francophone collaborative service delivery. w Dr. Karl Tomm, professor in the Dept. of Psychiatry, U. of Calgary, provides training in “Systemic Therapy with Individuals and Families: Ideas and Practices” w Dan Paré is part of the CMHO Best Practices Steering Committee, developing training manuals for conduct disorder and adolescent depression. w The Law Day Run, April 27th raises money for three Youth Scholarships. w Mark Totten presents findings from the youth homicide study, and from the CURA project, to the Academy of Criminal Justice Sciences in Washington D.C. w Wraparound facilitator training takes place in Smith Falls, to expand an Eastern Ontario wraparound network. w The Bureau begins a review of its organizational structure, with the assistance of Strata Partners. w A multi-rater feedback exercise is completed with a number of units. w W. Hay undertakes a Longitudinal Research Study of young offenders entering its facility. w A presentation is made to the Pederson Distinguished Lecture Series at Western University on “When Kids Kill: prevention is education”. w The Steering Committee for the Youth Housing Visioning Exercise holds its first meeting. May w Youth celebrate Youth Week 2001 with a fundraiser: “Building Blocks for Youth”: a youth- designed and sponsored structure. w May 3: A Brazilian delegation tours YSB. w A contract is signed with David Paré to undertake a CP file audit. w May 8th : Y.E.S. is identified as one of the City’s new SMART sites. w The Management Retreat, May 11 addresses strategic directions and training. w The Ministry of Education debriefs the Bureau on its response to the Strict Discipline RFP and begins discussions on an alternative program. w May 25th : Training with Dr. Mark Sanford, from Chedoke Child & Family Centre, McMaster University, focuses on adolescent depression and anxiety. w HRDC considers a OneStopShop for youth employment services. w BCFPI ( Brief Child & Family Phone Interview) is introduced provincially as the required assessment tool. w Summer Jobs Service begins registration of employers for its summer youth placement program. w The Bureau establishes its Information Technology Committee. w The GLBTTQ Host Home project begins a set-up process. w Yvan Roy and Dan Sabourin present the Mobile Crisis program to the CMHO annual meeting

Youth Services Bureau of Ottawa Annual Report 2002 3

in Niagara Falls. w Neil Slattery presents to the Child And Youth Worker Conference in London on GLBTQ issues. w May 24-25th : YES staff hold the first of a series of student job fairs. w Youth Employment Services launches its new website: www.needajob.org June w June 13th: Downtown Services hosts its 5th annual Youth Health Fair, with 30 community agencies participating. w AGM: June 27th at Tudor Hall w Cognicase Inc. hosts its 2nd annual Golf Tournament fundraiser for YSB. w Francine Gravelle meets with French Catholic School Board officials to discuss purchase of service arrangements with the Bureau for the fall. w An IT staff training centre is established at W. Hay. w Mark Totten presents to the London International Family Violence Conference on Children Exposed to Violence; he also presents three papers to the Learneds Conference in Quebec City. July w The YSB golf “team” participates in the Quota Club Golf Tournament July 11th. w A contract with the Canadian Public Health Association is signed with the Research Dept. for a violence-prevention low-literacy project. Downtown Services will be a test site for the project. w Four youth from the Downtown Youth Advisory Council attend the 3rd Annual HIV/AIDS Skills Building Conference in Toronto. August w Mark Totten receives the Frederic Milton Thrasher Award from the National Gang Crime Research Centre in Chicago. w Aug. 16th : Youth Employment Services hosts a Job Fair, involving 12 employers and 165 youth. w A memorandum of agreement is signed with the Ministry of Education to provide the Extended School Program jointly with the English school boards. w The Laurier Apartment Project under the Homelessness Initiative cannot proceed because of the engineer’s assessment of the building, and a process is started to select another site. w Discussions with MCSS regarding the relocation of Sherwood O&D to the W. Hay campus, and the sale of the Riverside property are halted. September w The first Ottawa Wraparound Newsletter is published. w Sept. 28th: Management holds a retreat to build the Bureau’s Workplan for 2002. w Y.E.S. participates in an Employment Info Fair, held at Foster Farm Community Centre. w Units support the United Way campaign with fundraising events. Total funds raised by the Bureau: $8083.01. Congratulations to Sherwood O&D, winner of the Little Brown Jug Volleyball Tournament. w The annual AIDS Walk Ottawa takes place on Sept 22. w Administration of the Bureau’s Pension Plan is transferred to Buck Consultants. w The Young Women’s Emergency Shelter participates in a community orientation program for two new police officers. October w October 1st : The Young Women’s Emergency Shelter assumes responsibility for distributing the Personal Needs Allowance from the City of Ottawa to shelter inhabitants. w The Ottawa University criminology class receives a presentation of Bureau preventative programs: Eclipse, CURA, and Mentoring. w The MCSS report reviewing the transfer of W. Hay to the private sector indicates a satisfactory process, ahead of others in Ontario. w YSB has 173 clients respond to the Popcorn Group Youth Survey between Oct 15 – 30.

4 Youth Services Bureau of Ottawa Annual Report 2002 w CP staff are trained in CAFAS, (Child and Adolescent Functional Assessment Service), a provincial assessment tool. w An anti-bullying research proposal is submitted to Health Canada. w The corporate name of the Bureau becomes the Youth Services Bureau of Ottawa. w St. Lawrence College takes over responsibility from Algonquin College for the Job Development Placement Service of Job Connect, and discussions begin regarding co-location with Y.E.S. w A developer submits a proposal for a 22 unit site on McEwen Drive for youth transitional housing. w October 25th: a presentation of Bureau services is made to vice-principals of the OCCSB. w Kathy Nathan and Sue Pihlainen present Shelter services to OCDSB superintendents. w SafetyNetworks has a project under way in the Carlington area. November w The Bureau and Carleton University co-host the National Restorative Justice and Youth Conference, November 2 – 4. w Mayor Chiarelli tours the Mobile Crisis Unit on Nov. 7th. w Nov. 14th: Training takes place with Bill Madsen, author of “Collaborative Therapy with Multi- stressed Families: From Old Problems to New Futures”. w November 15th : a Y.E.S. job fair is held in partnership with John Howard Society. w November 24th is the 5th annual Youth Forum on Parliament Hill, funded by the City. w CAS initiates a discussion of joint services for the hardest to serve male youth in the OPR system. w Systemtech is awarded the contract to update the Bureau website. w Transfer of Young Offender Services from MCSS to MCS is announced. w The Bureau creates the position of Clinical Director. w The Bureau’s Program Committee establishes a YO Working Group to do strategic planning around the Burritts Rapids, Phase Two Young Offender facility. w City councillors Herb Kreling and Rainer Bloess, and Youth Cabinet member Ryan Pierce, tour the W. Hay Centre. December w A very successful Kids’ Christmas Party is hosted by the W. Hay Centre for children of Bureau staff. w Coordinated Access is restructured to include cases from the Developmental Services Sector. w A six month workplan is developed to present anti-homophobia workshops around the city. w The Youth Housing Development Team tours Bureau housing facilities as part of its Visioning project. w The E. Horne program is transferred to the Housing Department. w The Bureau recognizes World AIDS Day December 1st with a pancake breakfast at Downtown Services and a “Hands Across the Bridge” Ceremony. w The Housing Program participates in Share Central, a CBC fundraiser at Carlingwood Shopping Centre on December 14th. January 2002 w Amalgamation of Ottawa Services and Downtown Services into Ottawa Central Services takes place, to be located at 147 Besserer as of January 21st. w A community consultation on the McEwen project is held at the Halcyon Apartments. w YSB participates in the Popcorn Group’s presentation of rural services to the City of Ottawa Rural Affairs Committee. w Francine Gravelle signs a contract with school board officials to develop La Relance: the strict discipline program in the Upper Canada French School Board.

Youth Services Bureau of Ottawa Annual Report 2002 5 w W. Hay hosts a tour for a delegation from Ireland. w Rainbow youth develop two proposals for submission to the United Way Youth Action fund. w United Way staff tour the Young Women’s Emergency Shelter. w MCSS informs the Bureau of a three-year extension of contract to operate the W. Hay closed custody facility. February w The Bureau website www.ysb.on.ca is updated and launched. w Commvesco Levinson-Viner group takes over property management of Non-Profit Housing, Feb 1st . w Training with Jeff Chang, supervisor in the AAMFT ( American Association of Marital and Family Therapy), and director of the Family Psychology Centre in Alberta, on Collaborative Approaches with Children and Adolescents, takes place Feb. 21 and 22. w Staff attend a 95th birthday party for Evelyn Horne, Bureau past-president. w Bureau board representatives meet with United Way board members to address issues raised through the Network of United Way Community Partners. w Mark Totten facilitates a series of youth workshops across Canada to develop non-traditional violence prevention learning materials for high-risk youth. w The evaluation report of the Eclipse Program is completed. w A Y.E.S. Job Fair has 200 youth attending, resulting in 67 new employment clients. w The contract for Internet Working has been signed, with summer staffing and implementation to follow. w YSB discusses with Kinark the development of an Ontario MST model of service. w Jeff Burry presents Bureau services at the OCDSB professional development day, Feb. 22. March w Ottawa Central Services supports the 3rd annual Youth Memoriam on Parliament Hill to remember street youth who have died. w Bureau services are presented to the annual VP Intern Program of the OCDSB. w March 21st : Launch of the Rainbow Youth Website: www.rainbowyouthtalk.com w Dan Paré gives a presentation of Bureau services to the Community Foundation. w HRDC signs the funding contract for YSB to develop a transitional housing facility on the McEwen site. w Bill Winogron brings a proposal from Technica to develop in partnership with YSB e -tools for counselling. w Staff are trained in CAFAS, with an end of April implementation date. w The MacLaren site is sold. w Y.E.S. explores a new location where it can co-locate with St. Lawrence College. w Mark Totten presents three papers to the Academy of Criminal Justice Sciences in Anaheim, CA. w Y.E.S. participates in a job fair at the RA Centre with 3 other service partners; 22 employers are involved. w Osgoode Township is the location for the next SafetyNetworks project. w CP directors agree to an April 2003 accreditation date.

6 Youth Services Bureau of Ottawa Annual Report 2002 AREA SERVED: CITY OF OTTAWA

WEST END OTTAWA CENTRAL EAST END SERVICES SERVICES SERVICES

Individual & Family Counselling CORE Group Services SERVICES Drop-ins Outreach Mobile Crisis Intensive Services

Eclipse Wraparound PROJECTS Mentoring InSchool La Relance/School Re-entry

Coordinated Access HIV/AIDS Education COMMUNITY Healthy Sexuality Clinics PARTNERSHIPS Housing Plus GLBTTQ Services Peer-to-Peer Outreach Safety Net(Works) Personal Needs Allowance Trusteeship

Youth Advisories YOUTH Youth Focus Groups & Forums INVOLVEMENT Youth Board Members

COMMUNITY SERVICES

WEST END SERVICES he service area for West End Services reaches from Woodroffe Avenue in Britannia, through Nepean, TKanata, Goulbourn and West Carleton Townships. Committees, networks, drop-ins, schools are all vehicles for providing service to at-risk youth in the West End area. The main West End office is located in Bells Corners, with branches in Kanata and Britannia. West End Services provides counselling to high-need teens and their families, through individual and family counselling sessions as well as parenting groups. ° Presented to the National Young DROP-INS Offenders Conference at Carleton he YSB / Pinecrest-Queensway Health University Tand Community Services Youth Drop-in, combining counselling, employment and GLBTTQ SERVICES health services, experienced heavy usage by he West End Rainbow Youth Drop-in youth. Tcelebrated its third anniversary at the end ° YSB collaborates with Nepean of the year. Community Resource Centre on a very ° Staff presented anti-homophobia popular weekly parent drop-in for workshops at many West End high parents of teens in Barrhaven, “Caring schools and agencies. Parents for Youth.” ° The YSB-produced anti-homophobia ° Provided youth counselling to the video “Does It Matter?” has been in high Bayshore Youth Drop-in demand from both Ottawa area agencies and schools as well as groups across DROP-IN STATISTICS Ontario, Canada, and the United States. PQ Drop-in 1109 Rainbow Youth Drop-In 545 COMMITTEES AND NETWORKS Parenting Drop-In 254 est End Youth Service Providers WNetwork SERVICES IN SCHOOLS ° Youth Employment Research Project, rovided weekly counselling to youth at (Barriers for New Canadians) Pthe Woodroffe High School Health Clinic ° Youth Retail Project Advisory Committee and a number of other high-need schools. ° Police GLBTTQ Liaison Committee ° Conducted presentations for youth, ° United Sisters Steering Committee parents and professionals in the areas of ° West End Crime Prevention Committee lifeskills, stress reduction, relationships, ° Safe People Addictions and Community violence, anger, abuse, suicide Support Project prevention, anger management and ° Kanata, West Carleton and Goulbourn communication. Youth Service Providers Network ° Anti-bullying Committee SERVICES TO YOUNG OFFENDERS ° Safe Homes Committee rovided community justice forums and ° Wraparound Ottawa Steering Committee Pwraparound services to youth in conflict ° Youth Make It Happen Committee with the law, pre and post-conviction, many ° Preventing Youth Sexual Assault of whom were in open and closed custody Committee facilities ° Provided weekly counselling sessions to YOUTH IN THE COMMUNITY youth in open and closed custody rovided youth counselling to participants ° Trained open custody staff Pin the Youth Retail Employment Project,

8 Youth Services Bureau of Ottawa Annual Report 2002 in partnership with Pinecrest-Queensway ° volunteer community service hours Community Health Services. ° in person or letters of apology, and ° Provided Trusteeship services to 10 ° financial restitution. youth on welfare Since the introduction of the Safe Schools’ YOUTH IN CONFLICT WITH THE LAW (YCL): Act, the Project has also embarked on ALTERNATIVE RESPONSES IN assisting students who are serving suspensions/limited expulsions. As of COMMUNITIES (ARC) January 2002, the ARC Project has been he ARC Project uses a community-based running a homework club for these students Tapproach in dealing with youth in Monday and Wednesday mornings. Two conflict with the law. This is a three year retired teachers and a retired nurse are project, funded by Social Sciences and assisting the project with the homework club. Humanities Research Council Of Canada Seven homework club students have been (SSHRC) Community-University Research readmitted to school. Alliance program (CURA), led by YSB in partnership with Carleton University The ARC project has organized community Department of Sociology. Three full-time meetings to discuss topics such as: workers staff the project. ° Safe Schools’ Act ° Crime prevention The main objective of this project is to ° Drugs reintegrate youth in conflict with the law ° Child safety issues. back into their community, and help address Staff have worked closely with the Bellevue the needs of offenders and victims using Manor and Debra/Dynes community Community Justice Forums (Restorative residents, along with Carlington Community Justice) and Wraparound or intensive & Health Services, Debra-Dynes Family counselling. The project targets low-income, House, Bellevue Manor Community Center, complex-need families with youth aged 12 – Bellevue Manor Tenants’ Association, and the 17 years involved with the justice system. John Howard Society. Special priority is given to ethnic and visible minorities. STATS FROM ARC PROJECT Referrals 104 Referrals to the Project come from Ottawa Community Justice 45 Police Services, Crown’s Office, Ottawa Forums School Boards, lawyers, parents, and service Wraparound cases 6 providers. Referrals can be pre-charge Gender 18% Female (charges have not yet been laid), post-charge 82% Male (charges have been laid, but there has not Cases Referred By Police 43 ( 41%) been a conviction), or post-conviction (charges have been laid and there has been a WRAPAROUND OTTAWA conviction). outh Services Bureau has continued to assist with community coordination of 45 Community Justice Forums have been Y held involving 55 youth, and 6 Wraparound Wraparound Ottawa over the past year. 2001- cases are in progress. 2002 has been a particularly exciting time for The majority of the conditions imposed on Wraparound Ottawa as it included a record number of families helped, volunteers and offenders at the Community Justice Forums have been met. These conditions include: businesses involved and donations made. ° anger management sessions The Provincial Wraparound Research Study, to which Ottawa was a major contributor,

Youth Services Bureau of Ottawa Annual Report 2002 9 was also completed with highly positive and willingness to help make community outcomes for Wraparound. connections has been crucial to the º Wraparound Ottawa served 48 children, success of Wraparound. youth and their families over the past The 18 month Provincial Wraparound year. Average age of the children and Research Study led by McMaster University, youth was 13. All of these high need was completed in early 2002. The study families were referred to Wraparound by involved 200 families in Wraparound and 200 Ottawa’s Coordinated Access Committee. matched control group families receiving º 27 Wraparound facilitators worked for other kinds of counselling. Results reflected Wraparound Ottawa in 2001-2002. Many very favourably on Wraparound. Major of these facilitators were loaned to findings included: Wraparound by their home agencies. ° Parents in Wraparound were significantly º Community volunteers helped produce more satisfied overall with the services volume 2 of the Wraparound Ottawa they received than those in the control newsletter, Wraparound Rap. Stories for group the newsletter were provided by ° Low income and single parent families facilitators and families and gave our made significantly more gains in community partners an opportunity to Wraparound than in other kinds of read about how their generosity affected counselling the life of someone in need. The ° Wraparound services were two-thirds newsletter is produced quarterly. less expensive than other counselling º Our volunteers were also invaluable in services helping locate essential community resources for families involved in the WEST END SERVICES’ CLIENTS Wraparound process. This included such Total Number of Unique Clients 392 items as assisting with getting bus tickets Total Number of Unique Contacts 2836 for transportation, funding for swimming lessons and tutoring, and contributions of building supplies for much needed Gender of Clients Served repairs to homes. Businesses have been Trans- extremely generous and helpful to our gendered Female Wraparound families. Their care and 0% 33% consideration have been much Male appreciated. Donors included the 67% Computer Access Program, the Ottawa 67’s Hockey Club, Garvey Construction, Korban Ltd., Federal Electric Ltd., Language of Clients Served French Piamonte Paint and Wall Covering, St. Other Vincent de Paul, Boomerang Kids, YM- 2% 2% YMCA, Museum of Science and Technology and Queen Elizabeth School. º Volunteer help has been an important English and essential part of the success of Wraparound. Our volunteers are 96% students, professionals, business people and other generous community members willing to donate time and energy into making Wraparound Ottawa the success it is to date. Their knowledge, patience

10 Youth Services Bureau of Ottawa Annual Report 2002

OTTAWA CENTRAL SERVICES strategies for long-term change. AMALGAMATION OF OTTAWA SERVICES AND DOWNTOWN SERVICES & DROP-IN Gender of Clients Served in Drop-In n January 22, 2002 the staff team located at O465 MacLaren St. joined the team at Downtown Services and Drop-In on 147 Females Besserer Street. Amalgamation of the two 46% Males teams has allowed increased operational 54% efficiencies and permits us to more effectively serve the Ottawa Community.

Ottawa Central Services provides a full range Language of Clients Served in Drop-In of services including individual, family and French Other group counselling to high-need high-risk youth 10% 1% ages 12-20, and drop-in services to youth 12-20 living on or close to the street. English OTTAWA CENTRAL SERVICES STATISTICS 89% Total Unique Clients Drop-in 907 Counselling 240 Gender of Clients Served in Ottawa Total Drop-in contacts 15,737 Counselling Services Housing Plus Total Unique Clients 363 Housing Plus Total Contacts 971 Trusteeship 68 Females Mentoring 83 matches 49% Males 39 schools 51%

SERVICE ACTIVITY owntown Services and Drop-in served D907unique clients totaling over 15,737 Language of Clients Served in visits. It provides an emotionally and Ottawa Counselling Services physically safe environment in the downtown French core for all youth who access services. It 4% continues to ensure a youth-driven program aimed at working towards meeting individual youth needs. English Ottawa Central Counselling Services provided 96% support to 240 high-risk youth, 12 to 20, and their families who are living in poverty, and are HOUSING PLUS facing multiple barriers hindering their ability he program had a very busy year, 363 to sustain positive change in their lives. youth accounted for 971 visits to the T Housing Plus Resource Room. These young Program staff have a strength-based focus, people received support, including assistance respond to immediate short-term needs, and with housing searches. 30 youth avoided assist individuals to develop and implement eviction with staff support and 51 young

Youth Services Bureau of Ottawa Annual Report 2002 11 people secured either transitional or HIV/AIDS EDUCATION permanent housing. A significant number of rogram staff developed and co-facilitated young people were supported to retain their Pthe first Ottawa Train the Trainer workshop accommodation for more than three months. in collaboration with partner agencies providing HIV/AIDS education to service Youth living in the Shelters who regularly use providers in Ottawa. drop-in services are now actively engaging Housing Plus services, seeking to take The 5th annual Youth Health Fair was held at advantage of Housing Plus resources by Downtown Services and Drop-in on June 13th, regularly accessing the computer, as well as 2001. It was a great success, giving youth learning about their rights and responsibilities access to workers and information from over 30 as a tenant. Housing Plus staff facilitate greater community agencies. The HIV/AIDS self-confidence in youth by demystifying the Education Prevention Program took the lead in process of finding and maintaining organizing the Fair and presented a variety of accommodation, all the while being realistic educational activities on that day, most of about the limited availability of affordable which were facilitated by youth. There was housing. lots of fun, food, and prizes for everyone.

A Success Story Four youth from the Downtown Youth rd 19 year old woman accessed the Housing Plus Advisory attended the 3 annual HIV/AIDS AResource Room three days after her release Skills Building Conference in Montreal in July. from the Ottawa Carleton Detention Centre. This The youth played an important role in both young woman had lost her housing due to her volunteering their time as facilitators at the incarceration. In discussion with Housing Plus conference as well as discussing their role as staff the young woman disclosed that she was a youth advisors at Downtown Services with victim of domestic violence and needed safe their peers. accommodation. In the interim she was residing at a Shelter. Community development and partnership- Housing Plus staff assisted the young woman, sponsored activities emphasizing youth and a safe room was secured within two days. participation have been a primary focus this Now she regularly drops in to the Housing Plus year. As well, the Youth Services Bureau’s Resource Room and has been assisted in HIV/AIDS Educators have had contact with a completing applications for subsidized housing. significant number of high-risk youth. As well, staff encouraged her to request letters of support to enclose with her housing applications, which she did, receiving letters from the various Community development, in collaboration social services she has accessed. This young with partners included planning for woman is now exploring how to complete her high HIV/AIDS-focused events. HIV/AIDS school diploma and has expressed a desire to Education Prevention program staff were attend college. involved in shaping a number of activities including the AIDS Walk and World AIDS

Day. Program staff facilitated youth Young people 16 and 17 years of age who have involvement in these events, including, for named YSB as their trustee are regularly World AIDS Day, Hand Puppets created by accessing Housing Plus staff support and the youth commemorating those who died. To start services of the Resource Room. At any given the World AIDS Day events, program staff time, on average 50 youth are actively involved prepared a pancake breakfast for youth. in trusteeship with the Downtown Services and Approximately thirty youth enjoyed the Drop-In and the Housing Plus program. breakfast prior to attending the annual “Hands

12 Youth Services Bureau of Ottawa Annual Report 2002

Across the Bridge”, linking people from RAINBOW YOUTH ADVISORY – Quebec and Ontario and remembering those WEBSITE LAUNCH who have died and all who are directly and he Rainbow Youth Advisory's launch of the indirectly affected by HIV/AIDS. rainbowyouthtalk.com website was a Ttremendous success. Supported by the SAFETY NET(WORKS) United Way of Ottawa through a Youth Action he Safety Net(Works) project was designed grant, the event was attended by Tto encourage youth 12-17 to learn skills that approximately eighty people. Those in will enable them to make changes in their lives attendance, including youth, service providers, and also to expand the community resources, funders, politicians and the general public opportunities and capacity. joined in to celebrate the official showcasing of the site. Although this event transpired on the SNW activities have occurred across the City of day of the worst snowstorm of 2002, the Ottawa, rotating annually to a new turnout was amazing. "intervention site" each year. Last year Belair Court was the selected community. This The launch was a first class event with community is comprised of four apartment rainbows galore signaling a tremendous pride complexes housing youth and families, as well in themselves and their community. as singles. This population is typically working poor or receiving Ontario Works. The Keynote speakers included Alex Munter, Bruce population of youth in this community is Bursey and Sue Pihlainen. The main significant. presentation, unveiling of the site by the youth A core group of youth identified and created advisors, was quite remarkable and proved to the following changes in their community: demonstrate their compassion, commitment, ° Created a Youth Advisory Committee and understanding of the issues affecting Gay, ° Developed an Employment Skill Development Lesbian, Bisexual, Two-Spirit and Transgender Program youth. ° Commenced a Friday Recreation Group at Boys and Girls Club ° Initiated a Sunday Youth Drop-In ° Organized the First Annual Hockey Tournament

RAINBOW YOUTH ADVISORY n January of this year youth members of the IRainbow Youth Advisory submitted two proposals to the United Way Youth Action Grants. ° “Rainbow Youth Website”, which o utlined the need for funding to support the official community website launch, received $2,400.00 to support the costs of advertising the event, the equipment rental, and refreshments. ° “Rainbow Youth Cultural Event”, a day for GLBTTQ youth to share and showcase their cultural backgrounds and abilities, provided a day of fun and learning.

Youth Services Bureau of Ottawa Annual Report 2002 13

TRUSTEESHIP ° Had 17 new schools become part of the program owntown Services currently has 68 active ° Established a biannual newsletter “ Mentoring DTrusteeship files. Trusteeship is a In Motion” mandatory program designed to assist 16 Coming from all walks of life, Mentors and 17 year old youth to achieve independence include students, business people, by helping them to manage their Ontario professionals and retirees. They act as friends Works cheques. As trustees, Bureau staff offer and role models, as allies and advocates, rather youth extra support in assisting them with than as authority figures. They provide understanding the Ontario Works system, support and help build self-confidence by getting in touch with their worker, or encouraging Mentees to make informed choices advocating for them when they have issues and take responsibility for their decisions. with school, home, or work. Many of the youth Corporate partners include Stock who have accessed trusteeship have also taken Transportation, Nortel Networks, CIBC and advantage of the various programs and The Royal Canadian Mounted Police. resources offered at Downtown Services and Drop-In. W HAT THE SCHOOLS ARE SAYING… ° “Our students eagerly await the day when PEER YOUTH OUTREACH their Mentor comes and this provides a very he Peer Youth Outreach Program workers positive confidence building experience in their provide outreach services in the community lives.” Twith staff support. Five evenings a week ° “Our school uses the services of the Mentoring Program and depends upon the help offered to the team goes out into the market area to our students by their trained volunteers.” connect with youth in the community. The ° “This initiative is adding value to the lives of outreach workers give information on resources, our students.” accompany youth to services, and offer general ° “He (student) is experiencing a positive role peer support. Currently the program is working model, a valuable lesson for a student with on implementing additional services including a behaviour problems” resource card and possibly workshops for ° “At our school, Mentoring is smiles and laughter. It’s sharing and growing, caring youth. and nurturing, teaching and learning.” ° “Mentoring is enthusiastic children who get their very own special person all to themselves ENTORING N CHOOL M I S for one perfect hour every week.” Big Sisters Big Brothers of Ottawa ° “Can we have more Mentors?” Youth Services Bureau of Ottawa “Never doubt that a small group of thoughtful, committed he Mentoring InSchool Partnership people can change the world. Indeed, it is the only thing Tprogram is now well into its third year of that ever has. – Margaret Mead pairing young people, aged 7 to 14 with adult MENTORING INSCHOOL PARTNERSHIP Mentors in the Ottawa area. Last year, 84 such PROGRAM ACKNOWLEDGEMENTS matches were arranged in 27 local schools. To Our Sincere Thanks to: date this year 83 matches are meeting in 39 high- Stock Transportation Inc. for their generous need schools. In addition this year the program monthly financial contributions and the has: precious gift of their employees' time. ° Received reports from schools of a 70% Stock Transportation Employees for their improvement rate in the self-esteem of wonderful fundraising activities and financial participating students support that allow us to provide our Mentors ° Achieved a 60% return rate of our Mentors and Mentees with "Treasure Boxes" full of ° Developed resources and materials for services in French resources and hours of fun and learning

14 Youth Services Bureau of Ottawa Annual Report 2002 opportunities. Intermediate Linda Carter at Loeb Inc. for 3 years of Barbara Breault, Charlotte Lemieux commitment and devotion to the program and Paddy McCavour, J.H. Putman her Mentee Suzie Ouellette, Trillium Rob Long, Director of Community Relations at Susan Yansouni, D. Aubrey Moodie Nortel Networks Michel Chartrand, Sir Winston Churchill Sgt Ron Charlebois, RCMP who fervently Colleen Hutcheson, Glashan recruited members/officers and so graciously High Schools organized on-site interviews and training Sherry Eaddie, Laurentian High School sessions. Phillip Capabianco, Mother Teresa High School Marc Gosset from Stock Transportation Inc. for Barry Armstrong, Bell High School taking on the lead role for our Amazing Stock Paul Brown, St. Mark High School, Manotick Mentors. Pat Kulka, A.Y. Jackson Hector Lamrock for providing us with An Tompkins,Ottawa Technical Learning wonderful catering services Centre H.S. Last but certainly not least… Lisa Bottriel, J.H. Woodworth To all of our 39 Amazing School Liaisons who Katie Jarvis, Woodroffe H.S. demonstrate such concern and devotion to To all of you, our most heartfelt gratitude for their students believing in Mentoring ! Elementary schools Barbara Wright, Cambridge St. PS SCHOOL EVALUATION STATISTICS, 2000- 2001 Angela Cosgrove, Georges Vanier Catholic Much Improved Penny Cushing, Glen Cairn PS Improved Cathy Faux, Our Lady of Peace Self-esteem 70% Naomi Lindstein, York Street PS Social Skills 63% Sacha Guilbault, St. Anthony Making Choices 50% Karen Burt, Regina St. PS Attendance 21% * Leslie Cardarelli, St. Catherine, Metcalfe General Behaviour 60% Dan Jassiman, D.Roy Kennedy PS Interaction with 43% Darlene O’Connor, St. Anne Peers Susan Foote, Leslie Park PS School 39% * Patricia Morden Kelly, Blessed Kateri performance # of returned 60/84 Tekakwitha program Connie Watson, Bridlewood PS evaluations Brenda Mulvihil, Our Lady of Fatima This is the result of a comparative study of the identified Alice Johnson, St. Mary PS areas needing improvement at referral and the school’s Lisa Kennedy, Corpus Christi assessment of progress at the end of the school year. Suzanne Dubreuil, Vincent Massey PS Janet Marr, Blossom Park PS *According to the initial referral forms, ratings Leslie Walker, W.O. Mitchell PS reflect that for many participating students these Barbara Campbell , Mutchmore PS areas were not identified as problematic and therefore Marianne Wouters, Queen Mary PS didn’t require improvement. Conseils de langue française Denise Poirier, Robert Hopkins PS Donna Faulkner, Greely Elementary PS Lise Brazeau, Montfort Edith Dumond, Des Pionniers

Youth Services Bureau of Ottawa Annual Report 2002 15

EAST END SERVICES he East End Services serves low income and complex needs youth and families from Vanier, TEast Gloucester, Cumberland Counties and rural areas of Sarsfield, Navan, Vars and Notre-Dame-des- champs. The services offered include individual and family counselling, crisis intervention and informal help through the Drop-in and school-based interventions.

DROP-IN Counselling Services: Unique ince March 2001 resources have been Clients Savailable to families and youth who needed crisis intervention or occasional help Females 44% in situations not needing formal follow-ups. Males

· Individual help for résumé writing and 56% job search via Internet is also available. · The nurses from the Healthy Sexuality Clinic greet youth from the region two OVERBROOK-FORBES Tuesdays a month. he collaboration with the Overbrook- · The Rainbow Youth Drop-In continues on TForbes Centre continued with a worker Tuesday nights and welcomes a group of stationed at the center and a worker available bilingual youth from the east end and two nights a week to fill the needs of parents surrounding area. and youth from the community. The worker on duty is also there to offer informal help CLIENTS FROM THE EAST END UNIT and referral services to our programs and Individuals served at the Drop-in 226 other appropriate community resources Contacts at Drop-in 396 Individuals served by counselling 327 IN-SCHOOL INTERVENTION services e got involved in the schools through a

variety of projects and intervention Gender of Clients Served in Drop-In W models:

· The Conseil des écoles catholiques de

l’Est de l’Ontario renewed its purchase of Females 42% services for four schools, totaling 25 hours Males of direct intervention per week for 58% students at Louis Riel, L’Alternative, Formation à l’Emploi and De La Salle

Language of Clients Served in Drop - schools. 180 students used services In during 600 visits. French · In collaboration with the Canadian 24% Mental Health Association we opened a Drop-in at Louis-Riel School, for students living far from services offered in English Orleans. For two lunch hours a week the 76% Drop-in offers a meeting place for Counselling Services: Unique Clients students who are not very involved in the social life of the school. Different

French initiatives favoring youth involvement in 41% their school have been a success. Themes English touched on during dynamic activities 59%

16 Youth Services Bureau of Ottawa Annual Report 2002

include self-image, stress management, Additionally, students who began the actual tools and advice to survive exams, program with a tendency to attribute multiculturalism, racism, body image for responsibility factors reported a shift toward girls and boys and healthy relationships. taking more responsibility for their actions over the course of the Eclipse program. (D. ° At the request of the schools different Smith and D.Paré,2002) workshops were offered. COMMENTS FROM STUDENT PARTICIPANTS: ° Orientation for students of Algonquin ° “ My attitude has changed...I well I College for intervention with the changed…(at home) I’ve gotten less GLBTTQ while responding to their aggressive... like before I was more bossy, needs. really bossy, now not as much…” ° “This program taught me self-control and ° Anti-homophobia: three workshops at how to respect others…” la Maison des jeunes; one workshop ° “I loved the experience and would have kept at Formation à l’emploi school. going…I have more discipline and more ° Respect Differences: workshop at confidence in myself since the beginning of school in job training this program. ° Anger Management: workshop given ° “We can see the anticipated results in the at Norman Johnson School. behavior of students at school and outside the school walls”. Gertha Janvier-Decoste (social worker at ECLIPSE PROGRAM Collège Samuel Genest) or a third year in a row and thanks to the Ffinancial support of the National Centre for the Prevention of Crime, 150 students STRICT DISCIPLINE PROGRAM LA from the Ottawa Technical Learning Centre RELANCE and the Collège Samuel Genest participated fter the adoption of the Safe Schools Law in the program. in 2000, the government of Ontario A instituted a Provincial Conduct Code with Ottawa University developed a research precise measures in order to maintain a safe protocol and evaluated the efficiency of the program, youth, teachers and parents’ climate in all Ontario schools. This Conduct satisfaction with Eclipse. Code established provincial behavioral norms with clear and specific consequences, Staff worked in collaboration with Judo that students will be subjected to if they do Canada to develop a support manual for not conform to these norms. A student under workers involved in the In-school Program. complete suspension will not be able to The manual offers a description of the judo attend school in the province as long as he or training sessions, the sport philosophy and she has not completed a strict discipline teachings in the context of the Eclipse program or the equivalent. La Relance is a Program. The counselling section gives a program whose objective is to bring students detailed description of each session and from elementary or secondary school to activity . The manual will be offered to those understand and assume the consequences of school workers who receive the program in their choices and to modify the behavior that their school. has caused the suspension. The program has two sections one academic, one intervention and was developed for each participant. THE RESULTS OF THE RESEARCH CONCLUDE Reaching one’s objectives is the key to THAT: student reintegration in the school. “ Students who reported having higher than

average aggressive tendencies upon entry to Eclipse reported reduction in their La Relance is offered in partnership with the aggressiveness at program completion. three French school boards of Eastern and

Youth Services Bureau of Ottawa Annual Report 2002 17

Central-Eastern Ontario. The East End approach. It sends a worker into the coordinates the academic and intervention community in order to reach clients within a sections. On full-time worker assumed this wide area. The involvement of Community responsibility under the supervision of the Resources, the support offered to the family, East End Services Director as of February and the commitment of the family to the 2002. Program are needed to help the student in this process. La Relance is a two year pilot project which has raised enthusiasm with its innovative

MOBILE CRISIS he main objective of the Ottawa Mobile Crisis Team for establishing crisis response to the Tcommunity was to provide clients with the most appropriate and least intrusive response by complementing and enhancing existing services. The Ottawa Mobile Crisis Team was very successful in achieving their first year goals.

SERVICES Presenting Issues he program offered a fax alert program, 45% 40% crisis intervention by phone, home-based 35% T 30% 25% intervention, follow-up services, assessment 20% 15% and referral. Staff received and continue to 10% 5% receive many hours of training related to the 0% spectrum of issues brought forward from

consumers of the service. In addition, the Disruptive School related

Ottawa Mobile Team was supported by Housing Issues Substance Abuse Information Giving Parent Other Issues clinical consultations through CHEO Depression/Suicide psychiatry. Mobile Crisis Client Profile Type of Service 71% between the ages of 12 and 17

100% 80% Gender of Mobile Crisis Clients 60% 40% 20% 0% Females Referral Males Telephone Follow-up 45% Mobile Visit Information 55% MOBILE CRISIS STATISTICS

Unique clients 430 Total direct contact hours 1054 (face-to-face & telephone) Language of Mobile Crisis Clients Fax Alerts Received 84 French

Calls Averted As a Result of A Mobile 11% Intervention Police Services 39% Roberts/Smart Crisis Unit 29% English CAS 17% 89% CHEO 15%

18 Youth Services Bureau of Ottawa Annual Report 2002

COMMUNITY PARTNERSHIP partners: Centre p sychosocial pour enfants et ollaborative working relationships were familles, Crossroads Children’s Centre and developed with “first line crisis” Youth Services Bureau of Ottawa. C responders: Children’s Aid Society, Roberts/Smart Crisis, Children’s Hospital of CLIENT SATISFACTION SURVEY Eastern Ontario and the Ottawa Police. These n April of 2002, Mobile developed and sent providers were given orientation and Iout 23 client satisfaction surveys. 35% of information about the services provided by clients responded. Here are the results. Mobile Crisis. CHEO utilized our fax alert program for discharged clients who Client Satisfaction Survey voluntarily requested additional support. Responses: CAS accessed the fax alert program and 57% parents; 43% youth follow-up services to provide additional Overall Client Satisfaction: support services to families. Ottawa Police 100% Very Satisfied have called us after their intervention to Response Time: secure appropriate follow-up for families in 71% Faster than Expected distress. Communication between the 29% Reasonable Roberts/Smart Centre and the Ottawa Mobile Unit provided the community with COMMENTS: alternatives not otherwise available. In ° The people working in your unit are addition, Ottawa Mobile completed many amazing. They are professional and presentations to special interest groups, the knowledgeable…a definite asset to the education sector, Community Resource system. Centres and parenting groups. ° Keep up the good work! Families need your help! FOLLOW-UP SERVICE ° I got someone to talk to when I needed to vent. ur crisis follow-up program, which ° No one could have given me better help than Oprovides an additional 10-20 hours of you guys…you rock! immediate crisis counselling to high-risk, ° Just having someone to talk to - to say out high-need families, assessed and referred 29 loud what you already know - but to be families to Mobile’s reassured is very comforting anyway.

COORDINATED ACCESS SINGLE ACCESS POINT TO RESIDENTIAL he Youth Services Bureau was mandated BEDS Tto operate Coordinated Access in October oordinated Access Committees (English 2001. Coordinated Access is a collaborative Cand French ) act as a single access point interagency mechanism overseen by a to C.F.S.A. residential treatment beds. The steering committee with representation from Coordinated Access Committees make access CHEO, ROH, Roberts/Smart Centre, Youth decisions for Roberts/Smart Centre, Services Bureau of Ottawa, Crossroads Crossroads Children’s Centre, and Centre Children’s Centre, C.A.S., M.C.S.S. Regional psychosocial pour enfants et familles Office and Centre psychosocial pour enfants Residential Beds. et familles. It operates three areas of service.

Youth Services Bureau of Ottawa Annual Report 2002 19

CASE RESOLUTION Intensive Services and has access to a limited omplex cases are brought to the amount of flexible funds. CCoordinated Access Committees by agency staff for the development of service SINGLE REFERRAL POINT FOR SECTION 19 plans. When cases are brought forward, he Coordinated Access Committees act as multiple agencies and/or services are often Tclassrooms. Day Treatment Services in involved. Services that are in place are not Ottawa are provided by both Francophone working and agencies have no other options and Anglophone agencies in partnership available. The family may have tried many with local boards of education. services with little or no improvements. There is often an immediate risk of family UNIQUE CLIENTS SERVED breakdown. Anglophone Coordinated Access 73 Francophone Coordinated Access 41 The service plans developed by the Adolescent Anglophone Section 19 32 committee will often include formal services Latency Anglophone Section 19 38 from the agencies represented at the Francophone Section 19 82 committee as well as other components. The Total: 266 clients committee provides access to Wraparound,

EASTERN ONTARIO INTENSIVE SERVICES

BACKGROUND ages of 0 and 18 years with mental health n the May 1999 budget, the provincial problems.” Igovernment announced additional funding to “enable innovation and better access to STEERING COMMITTEE mental health services for children and he Youth Services Bureau was selected by families”. This additional funding was TM.C.S.S. to be the sponsoring agency for allocated to four initiatives that were the establishment of Mobile Crisis and designed to improve the accessibility, Intensive Services in Eastern Ontario. Y.S.B.’s flexibility and responsiveness of the responsibility is to oversee financial children’s mental health service system. administration, establish service contracts, Intensive child and family services was one provide infrastructure, facilitate interface of the four initiatives. The others were mobile with key stakeholders and support the work crisis teams, telemedicine and standardized of the steering committee. In Ottawa, services intake and assessment. are delivered in collaboration with Le Centre According to the M.C.S.S. guidelines: psychosocial pour enfants et familles and “Intensive child and family service is a Crossroads Children’s Center. process of planned, multi-dimensional, community-based services and natural The Steering Committee oversees the supports which are individualized for each operation of Mobile Crisis and Intensive child and family and responsive to their Services. The Committee is comprised of changing needs. The focus of intensive child senior managers of agencies that are involved and family service is strengthening the ability in delivering mobile crisis and intensive of children to function effectively in their services, M.C.S.S. program manager(s) and homes and communities. These services will other stakeholders such as CHEO/ROH. The help parents and schools to develop the skills role of the steering committee is to provide to manage children and youth between the overall policy and guidance, to manage

20 Youth Services Bureau of Ottawa Annual Report 2002 services and collaboration and to e nsure that Crossroads Children’s Centre and Le Centre there are mechanisms for accountability, psychosocial pour enfants et familles deliver efficient monitoring and evaluation. services to 0-11 year old children. There are two categories of intensive services EASTERN ONTARIO INTENSIVE SERVICES delivered in Ottawa: WORKERS’ NETWORK ° Crisis follow-up: Short-term services (60 he Steering Committee approved of the days) focus on stabilization and Testablishment of an Eastern Ontario providing linkages to resources. Those Intensive Services Workers Network, services are requested by the Mobile comprising staff involved in the provision of Crisis Team. Intensive Services and Crisis Follow-up. The ° Intensive Services: Longer-term services (4- network started to meet in March 2001 and 6 months) focus on achieving sustainable met three times over the course of the year. change in the client’s lives. Those services The staff from different agencies (Ottawa, are requested by the Coordinated Access Prescott-Russell, Renfrew, Akwesasne, Committee. Stormont-Dundas-Glengarry) took time to present their programs, to discuss their Protocols for the delivery of Intensive models, and to share ideas about their work Services were developed and approved for with clients. The group also focussed its the Ottawa partners (YSB, Crossroads, Centre attention on clarifying reporting procedures psycho-social). Having access to immediate and program expectations. A Network follow-up resources for the Mobile Crisis conference was held from November 13th to team is reported to have made a significant the 15th. The workers attended three days of difference in the effectiveness of their workshops dealing with Wraparound, M.S.T. interventions. It is felt that intensive services and Home-Based Collaborative Therapy. have been effective in providing clients with the supports needed to ensure that crises do not continue to occur. THE OTTAWA INTENSIVE SERVICES

PROGRAM Intensive Services is often used in n Ottawa, Intensive Services for youth 12- combination with other services (Section 19, I18 are delivered by our Community brief hospitalization, wraparound, concrete Program offices. There are 3 full-time staff support through the use of flexible funds, providing the service. In 2002, the decision mobile and residential crisis services) in was made to provide a more defined model order to develop a comprehensive plan of of intervention for the team. As a result, care. Intensive Services has also been used as Y.S.B. is now working with other agencies part of a discharge plan from hospital. across the province in order to establish a Multisystemic Therapy team.

INTENSIVE SERVICES STATISTICL REPORT APRIL 1, 2001 TO MARCH 31, 2002 ORGANIZATION TOTAL DIRECT FACE-TO-FACE FACE-TO-FACE TELEPHONE TELEPHONE CLIENTS CONTACT CONTACT DAY- CONTACT CONTACT DAY- CONTACT SERVED HOURS TIME HOURS EVENINGS & TIME HOURS EVENINGS & WEEKENDS WEEKENDS Y S B 58 1520 1222 226 63 9 CROSSROADS 69 2102 1133 738 183 48 PRESCOTT-RUSSELL 19 693 576 103 8 6

Youth Services Bureau of Ottawa Annual Report 2002 21

CORNWALL GENERAL 42 1070 691 234 141 4 HOSPITAL RENFREW PHOENIX 16 890 553 313 16 8 CENTRE CENTRE PSYCO-SOCIAL 24 418 301 97 17 3 ÉQUIPE PSYCHO-SOCIALE 5 116 76 33 7 0 TOTAL 175 5289 3330 1518 372 69

CLINICAL SERVICES

COMMON INTAKE AND ASSESSMENT observe a live interview of a therapy session TOOLS with an individual or family, along with a his year, MCSS introduced its common reflection team. Tintake and assessment tools as part of the º November 2001 - William Madsen: reinvestment in children’s mental health Collaborative Therapy with Multi-Stressed Families: From Old Problems to New across Ontario. The common intake tool is Futures the Brief Child and Family Phone Interview William Madsen, Ph.D, the training (BCFPI) and has been fully implemented coordinator at the Family Institute of across Community Services and at Mobile Cambridge and the Director of Family- Crisis. Centered Services Project, has spent most of the last 20 years in public sector mental health We are now in the process of working with “high risk” multi-stressed implementation of the assessment tool. Staff families. He provides agency training and training occurred in the fall 2001 in the use of consultation regarding narrative therapy and the CAFAS, and full implementation is the development of institutional structures and expected in June 2002. organizational climates that support family- centered work. CONFERENCES he Youth Services Bureau organized Participants had the opportunity to examine Tthree major conferences in 2001-2002 in the effects of the way in which they position collaboration with Saint Paul and Ottawa themselves with families. They were exposed University. to a conceptual model that highlights family º April 2001 - Dr. Karl Tomm: Systemic strengths and seeks to understand their Therapy with Individuals & Families: Ideas difficulties in non-shaming and non-blaming & Practices ways. They explored a questioning process Dr. Karl Tomm, a professor in the that elicited and amplified family Department of Psychiatry, Faculty of competencies in order to more effectively Medicine at the University of Calgary and address the difficulties confronting families. founder of the Family Therapy Program in º Feb 2002 - Jeff Chang, Collaborative 1973, has been at the forefront of a new Approaches with Children & Adolescents approach to therapy that has emerged from Jeff Chang, M.A., an Alberta Chartered systemic, cybernetic, constructivist and Psychologist, and a Clinical Member and social constructionist ideas. Approved Supervisor in the AAMFT, has His two-day intensive workshop involved practiced solution-oriented and collaborative didactic sessions and discussions, practice approaches since 1985. exercises, and the microanalysis of videotape material. There was also an opportunity to Jeff presented a social constructionist

22 Youth Services Bureau of Ottawa Annual Report 2002 approach to therapy which recognizes that understand their own family and relationships as culture creates specifications of life at various the site for the development of their own skills and “ages and stages”; that language shapes and knowledge 5. to provide an intentional milieu where externs are mediates interaction, and that behaviour is able to reflect on their own clinical work, and embedded in patterns of interactions. develop supportive professional relationships with His workshop involved didactic sessions, other externs who share a common interest and practice exercises, and microanalysis of video therapeutic discourse material. There was also an opportunity to 6. to augment existing training programs in observe a live interview of a therapy session counselling and reflection groups in the three with an individual, along with a reflective community-based units, and to explore the possibility of developing a fourth group based in a team. youth custody unit within the YSB EXTERNSHIP IN COLLABORATIVE THERAPY 7. to build collaborative relationships with other he Externship Program within Youth agencies in the Ottawa-Carleton area. TServices Bureau continued to be very successful. Staff who participated in year one CLINICAL DIRECTOR of the training program provided very n January 2002 the Youth Services Bureau positive feedback regarding the quality of Icreated the position of Clinical Director. the training format and content. Areas of responsibility include: º Client Information System The Externship continued to provide º Program Design training to 13 staff in the second year. The º Training program started in September and will end º Program Development in June 2002. Each year of the Externship º Quality assurance consists of three sections: YSB’S MULTIDISCIPLINARY TEAM: º a series of one-half day training and CONSULTATIONS WITH THE PSYCHIATRIST didactic sessions once every two weeks AND PSYCHOLOGISTS from September to June, eighteen (18) in n an effort to develop a multidisciplinary total; approach to clinical work, the Youth Services º a series of group supervision meetings I Bureau negotiated with CHEO to have Dr. once every two weeks, alternating with Palframan provide consultations to the different the training and didactic sessions, where YSB programs. We also hired Dr. Whelan externs may focus on their own (psychiatrist), Dr. Nandi and Dr. Heney counselling and clinical work, seventeen (psychologists) to act as consultants. (17) in total;

º participation in a series of reflection The consultants meet with the Youth Services groups once a month with other externs, Bureau staff, either individually or as a group providing counselling services to Y.S.B. depending on the Bureau’s needs and clients and their families. The objectives of this externship are: availability, to discuss client-related issues and 1. to encourage and foster the development of provide suggestions or other feedback to the counselling skills and practices in counselling and participants. They also meet with clients of the therapy Youth Services Bureau when requested, so as 2. to extend the participant’s understanding of and to be able to provide an assessment and familiarity with the ideas, theories and practices of recommendations to the Bureau’s staff and the the narrative approach to counselling and therapy client. 3. to introduce participants to some of the ideas and practices involved with various family therapy and systemic approaches The Mobile Crisis team negotiated ongoing 4. to encourage the participant to re-connect with clinical consultations with Dr. Palframan their own self-narrative as a counselor, and to which began in January 2002. He meets with

Youth Services Bureau of Ottawa Annual Report 2002 23 the staff team every two weeks to discuss make recommendations. cases and/or to assess individual clients and

MULTI-DISCIPLINARY CONSULTATION REPORT July 2001 – May 2002 YSB Unit West Ottawa East Mobile Sherwood William TOTAL Crisis Hay Total Visits 18 3 8 8 4 1 42 Dr. David 6 2 4 8 2 1 23 Palframan Dr. Chantal Whelan 1 0 3 0 0 0 4 Dr. Jan Heney 5 1 1 0 2 0 9 Dr. Sandra Nandi 6 0 0 0 0 0 6 Total Consultant Cancellations – 9 Total Unit Cancellations - 5

YOUNG WOMEN’S EMERGENCY SHELTER occasions as many as sixteen young women HOUSING NEEDS were accessing services intended for twelve. he Young Women’s Emergency Shelter Between February and April the Overflow Tcontinues to provide services to Shelter, operating out of The Well assisted in vulnerable young women with complex needs. During the 2001- 2002 fiscal year 194 keeping the YWES overflow rate lower; different young women accessed Shelter however, upon its closure at the end of April service. The issues which continue to have a staff expect the numbers of young women significant impact on young women leaving accessing the Shelter to increase. the Shelter are the lack of safe affordable In addition, young women with special needs housing and special needs housing. As the resulting from mental health problems have housing market in Ottawa has reached the ongoing difficulty living independently and lowest vacancy rate, landlords can be frequently return to the Shelter seeking safety selective and youth on social assistance are and support. Due to the lack of special needs not always viewed as potential candidates. In housing, many young women leave our addition, contributing to the lack of Shelter and move on to the Women’s Shelter affordable housing is that many landlords are and some will grow old in this milieu. renovating apartments and leasing them at costs unaffordable to those on social DIVERSE BACKGROUNDS assistance, which allows $325.00 for monthly oung women from diverse cultural rent. Given the increase in length of stay at Ybackgrounds continue to represent the Young Women’s Emergency Shelter, approximately thirty percent of the community outreach partners’ support has admissions to the Shelter. Work continues been vital in supporting young women to with young women in the care of the find housing. Children’s Aid Society and former crown wards who access Shelter services on a AT CAPACITY regular basis. he Shelter continues to operate at Tmaximum capacity and admissions frequently go into overflow. On a number of

24 Youth Services Bureau of Ottawa Annual Report 2002

PNA significant addition to programming at arents brought their fifteen-year-old young Athe Shelter is a result of new legislation Pdaughter to the Shelter looking for support. passed by the Provincial government. In These parents were at a loss regarding how to October of 2001 all Shelter operators were cope with their daughter and felt they had no responsible to distribute “Personal Needs other choice but to leave her at the Shelter. Allowance” ($3.61 per day) to Shelter Shelter staff helped the family identify the residents. On a weekly basis data listing the problems, and develop strategies. The family was also assisted in identifying the supports number of days young women reside in the Shelter is sent to the City. The data is they would need in order to ensure their approved and returned to the Bureau daughter could stay at home. Referrals to enabling Shelter staff to pay each young community services were completed and for that woman for her length of stay for that week. evening the family decided they would try some of the strategies they had identified and returned home with their daughter. Two Stories Staff helped support the family on one other occasion and Mobile Crisis continued to be young woman arrived at the Shelter in the supportive and provided links to the appropriate midst of winter. She spoke neither French A communit- based services. The young woman nor English and, as it was discovered later, she has not returned to the Shelter. had just arrived in Ottawa, her home being a country in Africa. She had never seen snow before, let alone arriving in a foreign country and a shelter for young women. Staff made her The additional work involved in accounting feel welcome, arranged for an interpreter, for and administering payments is a connected her to local community supports, and challenge which, while staff are managing helped with financial assistance. This young very well, makes a usually busy week more women ended up renting a room from a family hectic. who were willing to help support her. Advocacy with and for young women continues to be an integral part of the Young Women’s Shelter.

NON-PROFIT HOUSING

YOUTH HOMELESSNESS vision and to develop a collaborative plan to outh homelessness was identified by the address the youth housing crisis in Ottawa. YYSB Board of Directors as the highest The Youth Housing Development Team, the priority for the Bureau over the past Steering Committee for this project included year. Although some progress has been representation from: made, Youth Services Bureau remains ° Housing Help committed to continued support for the ° YMCA/YWCA development of an expanded continuum of ° Young Single Parents Support Network housing options for youth in this community. (YSPSN) ° Children’s Aid Society of Ottawa (CASO) VISION PLANNING PROJECT ° Canadian Mental Health Association uring the past year, Youth Services (CMHA) Bureau coordinated an inter sectoral ° Pink Triangle Services Dplanning process to create a shared ° City of Ottawa, Homelessness Initiative Team

Youth Services Bureau of Ottawa Annual Report 2002 25

° Human Resources Development Canada targeted for June of 2002 with completion (HRDC) scheduled for March of 2003. ° Youth Services Bureau of Ottawa Information used to inform the planning GLBT HOST HOME PROGRAM process was gathered through surveys, focus n 2001 Housing Help and Youth Services groups and consultations with both youth and I Bureau partnered on a pilot project to services providers. The resulting report has increase housing options for GLBT youth in recently been submitted to the City. Ottawa. The Host Home Program proposed assistance to youth who are at risk of being PROJECT VISION: A TRANSITIONAL homeless by matching them with caring, HOUSING PROGRAM FOR OTTAWA YOUTH supportive individuals or families who have (MCEWEN APARTMENTS) an understanding of GLBT issues and have a he concept for the McEwen apartments ‘spare’ room in their home to offer. A Tarose from the deliberations of the Youth Community Advisory comprised of youth and Housing Development Team, the adults has contributed to the development of Steering Committee of the “Vision” Project. this pilot program.

YSB, on behalf of the Youth Housing The first annual review of the GLBT Host Development Team, submitted proposals to Home Program was completed in early 2002. Human Resources Development Canada Following discussion between the partner (HRDC) to access funding under the agencies and the City of Ottawa Housing Supporting Community Partnerships Initiative Branch, it was determined that this program is (SCPI) Youth Envelope. In March 2002, the a ‘better fit’ with the mandate and services of McEwen Project was awarded full funding. the Youth Services Bureau. Therefore, In response to the City of Ottawa’s effective April 12, 2002 day-to-day Homelessness Initiatives Fall 2000 RFP, management of the GLBT Host Home Youth Services Bureau had also submitted a Program transferred from Housing Help to successful proposal to lease a surplus City YSB. Housing Help will continue to maintain owned property on Laurier and renovate the a registry of GLBT-friendly landlords. building to provide supportive transitional housing for 22 youth. Unfortunately the CURRENT SERVICES IN THE NON-PROFIT results of a structural engineering report HOUSING PROGRAM revealed a significant deterioration in the ° Weekly drop-ins, offered at both the building during the two years following the Queen Mary and Carruthers buildings, original report upon which the proposal was are attended on average by eight tenants. based. YSB was therefore unable to lease and The highest attendance was eighteen. renovate the Laurier site as planned. The City ° Individual Counselling: Forty-six tenants agreed to terminate the lease and approved engaged in individual counselling this (following a phone poll of the original year. selection committee) the Laurier Avenue ° Brian Mulligan, chartered accountant and allocation being applied to the McEwen site. past Board Member, presented his annual income tax workshop at both Carruthers The successful completion of this project will and Queen Mary result in the capacity of this community to ° Seasonal celebrations were held in both house an additional 30 individuals (22 youth buildings in December. and 8 small children) who would otherwise be homeless or at risk of being homeless. Ground breaking and start of construction are

26 Youth Services Bureau of Ottawa Annual Report 2002

TENANT STATISTICS “Interest List” model of application # of males 13 management. One standard application form # of females 40 will be used for all of YSB’s housing sites # of transgender 2 (Carruthers, Queen Mary, Evelyn Horne and #of gay, lesbian, bisexual youth 9 eventually McEwen). In order to remain # of cultural/visible minorities 27 current on the Interest List, youth will be # of children, ages 0-9 16 required to contact Housing Services a minimum of every two months. It is expected that this change will shorten the period SUCCESS STORIES needed to assess applications when a vacancy ° A youth who identifies as transgender, successfully challenged a nationally- occurs. funded program, to have their gender identity acknowledged and respected. INTEREST LIST STATISTICS 2001/2002 80 unique individuals are currently waiting for ° A young woman who was new to Canada, with no housing family supports here, learned to speak English 21 have been assigned priority status while completing her high school credits. There were 106 files closed during this period 51 had found housing ° Several tenants completed college or university 29 were over the age of 21 degrees, while engaged in individual counselling 26 could not be located to address abuse issues, and have subsequently secured full-time employment in their field of PROPERTY MANAGEMENT SERVICES work. n late September 2001, the second annual Ireview of Ottawa Housing Corporation’s VACANCY RATE Property Management Services was here were twelve departures during undertaken. Youth Services Bureau was this past year, producing a vacancy extremely satisfied by the performance of T Ottawa Housing Corporation and its rate higher than the previous two years. personnel, and the agreement was extended This higher turnover rate resulted from until early 2002. many youth having successfully met educational and employment goals, while Effective February 1, 2002 property others departed as a result of struggling management services were transferred to with their financial obligations. Commvesco Levinson-Viner Group. As a generous donation in kind, the CLV Group WAIT LIST has offered to provide this service at no cost ousing Services recently undertook a to the agency. We are extremely grateful to H review of its waitlist management the staff and management of CLV Group for system. Experience over the years has their support of the Bureau and its work. demonstrated the challenges of maintaining an accurate waitlist. Youth, particularly EVELYN HORNE CO-OPERATIVE HOUSING homeless youth, are a dynamic not static PROGRAM population to track, often in transition, n December of 2001, the Evelyn Horne moving from place to place. Their IProgram transferred from Shelter Services circumstances and living situations change to Housing Services at the Bureau. Opened frequently, impacting their priority and in July of 2000, Evelyn Horne provides “reachability” when a unit becomes available. accommodation to young women aged 16 to 20, who are homeless or at risk of being The program is therefore evolving to an homeless due to unstable housing situations.

Youth Services Bureau of Ottawa Annual Report 2002 27

This transitional housing program offers young women an opportunity to build an individualized safety plan, enhance life skills SUCCESS STORIES and develop a comprehensive community ° A 17 year old woman who was escaping life- threatening abuse at home, managed to stay in support plan within a five ‘room’ co-operative school and maintain a part-time job. She has now living environment. moved on to permanent housing. ° One 19 year old woman spent considerable time E. HORNE STATISTICS “on the street” and had a child in the care of the a. January to December 2001 Children’s Aid Society. With support and Average Age 19 advocacy she has been able to take parenting Occupancy Rate 82% courses, meet with the CASO’s expectations regarding housing and begin the process of getting # of young women served 22 her child back. Average Length of Stay 85 days

b. Fiscal Year, April 2001-2002 ° One 19 year old woman escaped a brutal regime in (Reduced numbers reflective of contract Africa and spoke neither English nor French. She renegotiation with the City of Ottawa was able to go to school, learn to speak English, re Length of Stay) acquired some lifeskills and got a part-time job. Average Age 19 She has since moved on to permanent housing. Occupancy Rate 86% # of young women served 19 ° A 16 year old woman struggled to cope with issues Length of stay 83 days as a result of horrendous childhood abuse. With support she was able to access therapeutic counselling, learn some basic lifeskills and move on to an independent apartment.

YOUTH EMPLOYMENT SERVICES

THE EMPLOYMENT SECTOR set targets) and write two proposals to be he labour market for youth (aged 15 to 24 submitted to Human Resources Development Tyears) in Canada stalled in 2001 with an Canada focusing on providing training average unemployment rate of 12.5%. The opportunities to youth. In achieving this Ottawa area experienced higher objective, Youth Employment Services will unemployment among youth, averaging expand its range of services to youth to 14.6%. This in part was due to the significant include training and upgrading opportunities. downturn in the Information Technology Such opportunities would then complement industry. The downturn however was partially the existing employment preparation, offset by growth in the service and retail workshops, and information and referral sectors, sectors that typically employ a high services to enable a full continuum of services percentage of youth. In the final quarter of geared towards assisting youth entering the 2001, youth aged 15 to 24 years of age were workforce. Contracts were secured for both experiencing employment growth at a rate of InternetWorking and Breakaway, both of 1%. which will start later this year.

JOB CONNECT A total of 1051 youth registered with Job Connect during fiscal year 2001, 32% or 336 outh Employment Services’ primary Ontario Works objective during the past year was to of whom were clients. Y Another 8327 accessed information and stabilize the Job Connect program (achieve

28 Youth Services Bureau of Ottawa Annual Report 2002 referral services on-site. The average length of time that an individual was in receipt of SUMMER JOBS SERVICE service was three months. During the past he Summer Jobs Service program year there was also a significant increase in Tsurpassed expectations last year with over individuals requesting services who possessed 130 registered employers, 20% of whom more significant barriers to employment. As were registered for the first time. Of these of year-end, 67% of youth were gainfully employers, a total of 1030 summer positions employed within three months of receiving were available. Sectors represented were as service, three percentage points above the diverse as the students themselves ranging target set by the Ministry of Training, from hospitality and tourism to the trades and Colleges and Universities. Information Technology. A total of 344 students were employed before returning to COMMUNITY WORKSHOPS school in September, 2001. ver 75 workshops were provided to Oyouth in the community with more than AN EMPLOYMENT WEBSITE 900 individuals attending. These workshops outh Employment Services launched a were typically delivered to youth in public Ybrand new web site – schools, alternative schools, community www.needajob.org. The site contains centres (e.g. Somalian Family Service Centre) information on the Job Connect and Summer and within our own facility. A number of Jobs Service program with links to numerous other off-site workshops were also delivered other employment and career-oriented sites. to Ontario Works clients attending Youth can request information on-line and Employment Development Initiatives (multi- browse an easy-to-read listing and description week re-skilling programs) funded by the City of services being offered. More information of Ottawa. on employment tips, training opportunities, job postings, etc. is currently being planned to JOB FAIRS further enhance the site. The site receives on outh Employment Services coordinated average 1000 “hits” per week. Yfour very successful job fairs held during the months of August, November, EMPLOYMENT SERVICES STATISTICAL February and March. Three of the four events SUMMARY were held on-site with the fourth one in Job Connect 1051 March being held at the RA Centre. The Referral Services 8327 March student job fair, held during the March Summer Job Service 130 employers break, was a collaborative one in partnership 344 students with St. Lawrence College, John Howard Job Fairs 4 fairs Society, and La Cité collégiale. A total of 25 Community Workshops 75 workshops employers were present with a total of 371 900 inidividuals students attending looking for summer employment opportunities.

Youth Services Bureau of Ottawa Annual Report 2002 29

YOUNG OFFENDER SERVICES he Youth Services Bureau presently overseas and operates two young offender Tresidential programs (Sherwood Observation and Detention and the William E. Hay Centre). WILLIAM E. HAY CENTRE COMMENTS FROM LIVIUS SHERWOOD’S Clients served in last fiscal year 268 CLIENT SATISFACTION SURVEYS Residents in secure custody 129 ° “I like the staff that are here. They are all Residents in secure detention 122 kind and helpful.” Clients served through administrative 17 ° “I think that Sherwood is a good detention transfers center and that you receive respect if you give Total unique individuals 175 respect. I enjoyed getting to know the staff and everybody was really nice.” LIVIUS SHERWOOD OBSERVATION & ° “To tell you the truth, it was a good stay at DETENTION UNIT Sherwood and you people have a great Clients served in last fiscal year 204 program. I think the staff was pretty cool Residents in open custody 127 too.” Residents in open detention 70 ° “All I want to say is that the staff was great Clients served through CFSA 7 and I thought this was going to be hard, but legislation the staff helped me through my time here at Total unique individuals 132 Sherwood, so thank you”. ° “Staff was very fair. Listened and helped RESIDENCES when needed.” uring the past year, 49% (101 youth) of ° “I'm glad to leave this place.” Dthe youth served at Sherwood also resided at WEHC for part of the year. TRAINING ACTIVITIES ° All front line full time staff have Youth Attending Both Sherwood & WEHC From April 2001 To March 2002 completed 2 days of diversity training as part of their yearly training plan. ° Staff have been offered a refresher on WEHC Total Unique Suicide Prevention and Intervention Youth At Youth Training. Both 36% Centres ° The unit continues to support staff 49% Sherwood Unique involved in the 2 year Externship Youth Training Program. 15% ° Annual Training has been completed for staff in First Aid, CPR, CPI. Sherwood Observation & Detention Standardized CSQ-8 Satisfaction Survey: COMMUNITY ACTIVITIES Reporting Period: April 1, 2001 to March 2002 ° Active members of the Young Offender Surveys Completed: 67 Services Network. A Fall Conference will Number of Discharges in Reporting Period: 204 look at the challenges and opportunities Completion Rate: 33% associated with the new Youth Criminal The average combined score for all surveys Justice Act ( YCJA). was very high (81%) which indicates a ° Actively involved in the Children and generally high satisfaction with the service. Youth at Risk Advisory Committee sponsored through the Ottawa District School Board.

30 Youth Services Bureau of Ottawa Annual Report 2002

° Active member of OCCODHA (Ontario ° Young Offender Services sponsored the Contract Custody Observation and 3rd annual Hockey Tournament for Detention Homes Association). This year CHEO, with 14 teams participating in this the Youth Services Bureau will be hosting good will event. the Annual Provincial Conference in Ottawa during the month of September. PROGRAM DEVELOPMENT ° Member of the Young Offenders Service ° Integration of Jack Bush intervention Providers Working Group strategies into programming. ° Active participants in the Cognitive Working Group looking at standardized ° Dawn Program (an educational reporting methods of clients’ substance abuse program) is being achievements in programs across service offered to our residents. providers.

YSB RESEARCH UNIT, APRIL 2001-APRIL 2002

organizing and hosting national restorative RESEARCH GRANT PROPOSALS SUBMITTED justice and youth conference. ° National Crime Prevention January 2002 Centre/Health Canada, Population Health PUBLICATIONS Fund (with Canadian Public Health Association): $400,000 for National Anti- Book Bullying Evaluation Project (response ° “When Children Kill: A Psycho-social expected by May 2002). Study of Youth Homicide”, by Katharine ° April 2002 National Crime Prevention Kelly and Totten (Broadview Press, 2002). Centre/Health Canada/HRDC (with Technica Software Corporation): $600,000 Refereed Journal Articles for therapeutic e -program development for ° “Legal, Ethical and Clinical Implications of youth involved in YSB services. Doing Field Research with Youth Gang Members who Engage in Serious Violence”, RESEARCH GRANT AWARDS Journal of Gang Research 8(4), Summer 2001. ° April 2002 Human Resources Development Canada, Youth Initiatives Reports Directorate: $9,000 for writing “Connecting Youth at Risk” report and pamphlet. ° “Maltreated Kids, Violent Adolescents: Is ° April 2002 Canadian Centre for Excellence There a Link?”, by Totten (Health Canada, on Youth Engagement: $6,000 for 2002). consulting services on participatory ° “Youth Literacy and Violence Prevention research project on boys and masculinity. Research Report” (Totten and Perpetua ° June 2001 Human Resources Development Quigley), HRDC Literacy Secretariat, 2002. Canada, Literacy Secretariat (with ° “Non-traditional Learning Activities for Canadian Public Health Association): Preventing Violence with Out-Of-School $25,000 for consulting services on Youth Youth” (Totten and Perpetua Quigley), Literacy and Violence Prevention Project. HRDC Literacy Secretariat, 2002. ° January 2001 Social Sciences and ° “Reducing Youth Homelessness in Ottawa: Humanities Research Council of Canada Needs Survey and Action Plan (City of (SSHRC) (with Carleton University and Ottawa”, by Totten and Judy Perley, 2002. Youth Services Bureau): $10,000 for

Youth Services Bureau of Ottawa Annual Report 2002 31

Conference Presentations/Lectures ° “Restorative Justice with Youth: Doing ° “The Link between Serious Child Research at the Local Level.” Paper Maltreatment and Extreme Youth presented at the Community Based Research Violence”, half-day workshop at Network of Ottawa Symposium, Ottawa, ON, International Conference on Children Exposed April 18, 2002. to Domestic Violence, Centre for Children and ° “Youth Gangs and Violence: Current Families in the Justice System, London, June 6 Research and Best Practices.” Workshop – 8, 2001. presented at Ottawa Young Offender ° “Personal Reflections on Doing Qualitative Professional Development Day (William Hay Research with Youth Convicted of Murder Secure and Sherwood Open facilities, and Manslaughter” (Joint session of SSS, Probation Services), April, 2002, Ottawa. CWSA, CSAA); “Data Analysis Dilemmas ° “Pathways to Homicide” (with Katharine in Qualitative Research on Extreme Kelly); “Community-Based Responses to Violence”; and “Interpreting Extreme Youth Youth Crime: Challenges and Violence in Ethnographic Research”. Three Opportunities” (with Tullio Caputo and papers presented at the Canadian Sociology Katharine Kelly); Alternative Responses in and Anthropology Association Annual Communities: Restorative Justice with Meetings, Congress 2001, Université de Youth” (with Katharine Kelly and Tullio Laval, May 23 – 30, 2001. Caputo). Three papers presented at the Academy of Criminal Justice Sciences Annual ONGOING RESEARCH PROJECTS Meetings, Anaheim, CA, March 3 – 9, 2002. ° Longitudinal Outcome Measures Surveys: ° “Environmental Influences on Child and YSB Young Offender Services, Shelter Youth Behaviour: A Practice Perspective”; Services, Downtown Drop-in, Community What Do You Mean? Working Together Programs. After Deciding to Work Together – The ° Youth Surveys of participants in the Challenges of Doing Research at the “Popcorn Group”, the Network of Youth Community Level”. Two papers presented Service Providers (based upon National at Human Resources Development Canada’s Longitudinal Survey of Children and “Ready, Set, Go!” Conference, Ottawa, Jan. 29 Youth, and done in partnership with the – Feb. 1, 2002. University of Ottawa Centre for Research ° Panel Moderator and Discussant, YSB – on Community Services) Carleton University national conference ° YSB-led Alternative Responses in “Restorative Justice – Working with Youth”, Communities (ARC) Project, partnered Ottawa, Nov. 2 – 4, 2001. with Carleton University and funded by the ° “Developmental Pathways of Violent Social Sciences and Humanities Research Canadian Youth Gang Members”, half-day ° Council of Canada Community-University workshop at National Gang Crime Research Research Alliance. Project Eclipse Center’s International Gang Conference, Evaluation, partnered with the University Chicago, August 15 – 17, 2001. of Ottawa Faculty of Education.

32 Youth Services Bureau of Ottawa Annual Report 2002

Client Profiles of 359 youth in Individual, Family and Group Counselling

350

300

250

200

150

100

50

0

SUMMARY OF POPCORN GROUP’S YOUTH SURVEY, OCTOBER 2001

“snapshot” survey was conducted during Participants: The average age of respondents Athe weeks of October 15-29, 2001, of the was about 16 years of age, and about 44% participants in the Ottawa Network of Youth received services from YSB. Service Providers (ONYSP) programs. The survey was conducted by the Centre for Sexuality: Approximately 12% of Research on Community Services at the respondents reported a sexual orientation other University of Ottawa. 395 youths aged 12 to than heterosexual, and most of these were in 23 participated in the survey, and 354 the 18 years of age or older. About 16% questionnaires were usable. reported having been pregnant or made someone pregnant. Living Situation (n = 354)

Sexual Orientation ( n = 354)

70% 100%

60% 80% 60% 50% 40% 40% 20%

30% 0%

20%

10% Bisexual Questioning Gay/lesbian 0% Heterosexual

Health: Males reported themselves more physically active than females. There was a strong correlation between physical activity

Youth Services Bureau of Ottawa Annual Report 2002 33 levels and self-perceived general health. School: Almost one-fifth of participants are More than half reported chronic health not currently in school or training. One- problems. Nearly one in five participants had quarter received special services or resources a health condition that limited participation in at school. Most indicated that they liked school or other activities, with females twice school to some degree, and nine out of ten as likely to report this. The majority of rated getting good grades as important. One- participants had visited a doctor during the last quarter had changed schools 5 or more times, year, but over one-third had not visited a and one-third repeated a grade. 60% had dentist. Over 80% described themselves as either been suspended or expelled during the happy or somewhat happy, with those who previous year or had dropped out at some rated themselves higher on physical activity time. more likely to report themselves as happy. School Attendance Less than half reported that they ate breakfast 60% everyday. 50%

40%

Drug use: One third smoked cigarettes daily, 30% while 14.5% reported that they consumed 20% alcohol once a week or more. One-quarter 10% used cannabis products once a week or more, 0% and one-fifth reported having used cocaine, schools days crack, speed or ecstasy once or more during than once point Never changed or more times Suspended more Changed schools 5 Repeated one grade Missed more than 10 Dropped out at some the previous year. Suspended/expelled Employment: About 35% reported being Consumed Alcohol (n = 354) employed: 7% full-time and 28% part-time.

Activities: Participation in healthy activities 50% was associated with age: younger respondents 40% took part in these activities more often than 30% older ones. Two-thirds played non-coached 20% sports once a week, slightly less did with a 10% coach. One in five participated in art, drama 0% or music. Most did not participate in clubs or

Never similar groups. Not

currently Once a

week/more School and Extra-curricular Activities (n = 354)

80% Use of cocaine, crack, speed, ecstasy ( n = 354) 70% 60% 50% 80% 40% 70% 30% 60% 20% 50% 10% 40% 0% 30% 20% 10% Liked school 0% Hated school Never important twice year 10 or Never participated Not in Once or in past more in past year past year 3-9 times

Extra curricular activities

34 Youth Services Bureau of Ottawa Annual Report 2002

Relationships: Males and females 16 years more than 10 times. One-quarter had been and older perceived the parenting they kicked, bit or punched, and 8% said this had received as more rejecting than their younger happened more than 10 times. 15% had been cohort. Older participants perceived choked, burned or physically attacked by an themselves as having less positive peer adult. 28% of females and 6% of males had relationships. been subjected to unwanted sexual touching; and one-quarter of females and 5% of males Emotions and Behaviour: Levels of general reported unwanted or forced sexual self-esteem were lower for older participants experiences. than for younger ones. Females reported less confidence in their physical appearance and Physical Abuse by Adult lower general self-esteem than males. Females scored higher on the measures of emotional 45% 40% distress and of pro-social behaviour, and 35% males scored higher on the measure of 30% 25% conduct disorder. For males there was a 20% decrease by age in scores on the conduct 15% 10% disorder scale and on the indirect aggression 5% scale. Scores for pro-social behaviour 0% increased with age for both genders. Older females scored higher on the measure of anxiety and emotional distress. Use of weapon Choked, burned, phsyically attacked

Kicked, bit, punched Slapped, hit, spanked Suicidal Behaviour: One-fifth had seriously considered suicide during the previous year, but the rate was higher for females (25%) than males (14%). Females were more likely to Sexual Abuse have planned or attempted suicide. 20% 15% Suicide Ideation (n = 354) 10% 5% 100% 0% Unwanted Unwanted /forced 50% touching sex

0% Not seriously Seriously considered Risk Variables and Protective Variables: considered Predictors of risk of emotional distress are: gender, sexual orientation, parental rejection, Experiences of Violence: About one in five physical abuse and sexual abuse. Several had seen their parents or other adult caregivers variables were associated with higher scores hit each other; 8% saw other adults or on the anxiety and emotional distress index. teenagers in their household physically Females were more distressed than males, and fighting during the previous six months. 17% sexual orientation was significantly associated reported that their parents or other adult with higher distress ratings. Higher scores on caregivers had hit them or threatened to do so both the physical and sexual abuse indices and during the previous year. 40% had been on the parent rejection index were associated slapped on the face, head or ears or spanked with significantly higher distress rates. with an object; for 16%, this had happened Gender and age significantly predicted higher scores on the physical aggression and conduct

Youth Services Bureau of Ottawa Annual Report 2002 35 problems index, as did parental rejection and absences from school. Being male was associated with significantly higher scores on the conduct problems index, as was being younger. Higher scores on the parental rejection scale and more absences from school were correlated with higher ratings on the conduct index. Predictors of higher scores on the happiness/optimism scale were parental nurturance and positive peer relationships.

Comparisons with the NLSCY - Cycle 3 data FOR 12 – 14 year olds: Females reported significantly less positive peer relations than the national average from the NLSCY. Males reported significantly higher means on the Indirect Aggression Index, the Anxiety and Emotional Distress Scale, the Conduct Disorder Scale, and the Hyperactivity and Inattention Scale, than their peers on the NLSCY. Male respondents on the ONYSP survey reported higher levels of both internalizing and externalizing symptoms than did males who responded to the national survey. A similar pattern was found for females, who had significantly higher mean scores on the Anxiety and Emotional Distress Scale, the Conduct Disorder Scale, and the Hyperactivity and Inattention Scale than did their peers on the NLSCY. Males also had a significantly higher average rating on the Parental Rejection scale than did their counterparts on the National survey.

36 Youth Services Bureau of Ottawa Annual Report 2002