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Intella™ User Manual

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Intella™ User Manual Intella™ User Manual Intella™ evidence made visible Vound, LLC email investigation and eDiscovery software Version 1.5 Contact To learn more about Intella™ please contact your nearest Vound representative listed below or an Intella Channel Partner. USA, Canada, Latin America Natasha Lockhart [email protected] nlockhart09 (Skype) +1 801-704-9140 +1 801-367-2169 (mobile) Europe, the Middle East, Africa Tom Balance [email protected] tballance (Skype) +1 720-746-0408 +1 303-919-0709 (mobile) Asia-Pacific Region Peter Mercer [email protected] We will be pleased to provide additional information concerning Intella and schedule a demonstration at your convenience. To become an Intella reseller, please contact us! For user and technical support please visit our website: www.vound-software.com. Vound Mention of third-party products is © 2011 Vound, LLC. All rights for informational purposes only and reserved. constitutes neither an endorsement nor a recommendation. Vound The information in this User Manual assumes no responsibility with is subject to change without notice. regard to the performance or use of Every effort has been made to these products. Under the ensure that the information in this copyright laws, this manual may not manual is accurate. Vound, LLC is be copied, in whole or in part, not responsible for printing or without the written consent of clerical errors. Vound, LLC. VOUND, LLC PROVIDES THIS Your rights to the software are DOCUMENT “AS IS” WITHOUT governed by the accompanying WARRANTY OF ANY KIND, software license agreement. The EITHER EXPRESS OR IMPLIED Vound logo is a trademark of AND SHALL NOT BE LIABLE FOR Vound, LLC. Use of the Vound logo TECHNICAL OR EDITORIAL for commercial purposes without ERRORS OR OMISSIONS the prior written consent of Vound, CONTAINED HEREIN; NOR FOR LLC may constitute trademark INCIDENTAL OR infringement and unfair competition CONSEQUENTIAL DAMAGES in violation of federal and state laws. RESULTING FROM THE FURNISHING, PERFORMANCE, All rights reserved by Vound, LLC, a OR USE OF THIS MATERIAL. Delaware company. Intella is a trademark of Vound, LLC. Other company and product names mentioned herein are trademarks of Vound, LLC their respective companies. It is the 270 Presidential Drive responsibility of the user to comply Wilmington, Delaware with all applicable copyright laws. 19807 U.S.A. Page 3| Intella™ User Manual | © 2011 Vound, LLC Contents Contact ........................................................................................................................................ 2 1 Preface .............................................................................................................................. 11 1.1 Document conventions ........................................................................................ 12 2 An introduction to Intella ........................................................................................... 14 2.1 Key benefits ............................................................................................................. 15 2.2 Intella editions ......................................................................................................... 15 2.3 Supported file formats .......................................................................................... 16 2.4 Supported sources ................................................................................................. 17 2.5 Supported platforms ............................................................................................. 18 2.6 Version history ....................................................................................................... 18 2.6.1 Version 1.5 ................................................................................................... 18 2.6.2 Version 1.4.3 ................................................................................................ 23 2.6.3 Version 1.4.2 ................................................................................................ 27 2.6.4 Version 1.4.1 ................................................................................................ 30 2.6.5 Version 1.4 ................................................................................................... 31 2.6.6 Version 1.3.4 ................................................................................................ 36 2.6.7 Version 1.3.3 ................................................................................................ 36 2.6.8 Version 1.3.2 ................................................................................................ 36 2.6.9 Version 1.3.1 ................................................................................................ 37 2.6.10 Version 1.3 ................................................................................................... 41 2.6.11 Version 1.2.2 ................................................................................................ 43 2.6.12 Version 1.2.1 ................................................................................................ 44 2.6.13 Version 1.2 ................................................................................................... 46 2.6.14 Version 1.1 ................................................................................................... 46 2.7 Feedback................................................................................................................... 47 3 Getting support ............................................................................................................. 48 3.1 Different ways to get support ............................................................................ 48 3.1.1 Standard technical support ....................................................................... 48 3.1.2 User support contract ............................................................................... 50 3.1.3 Certified Intella™ training courses ........................................................ 50 3.2 Working with Vound support ............................................................................ 51 Page 4| Intella™ User Manual | © 2011 Vound, LLC 3.3 Upgrade contract ................................................................................................... 51 4 Installation and configuration ..................................................................................... 52 4.1 Installation ................................................................................................................ 52 4.1.1 Step 1: Check the requirements! ............................................................ 52 4.1.2 Step 2: Learn about licenses and dongles ............................................. 53 4.1.3 Step 3: Install the software ....................................................................... 54 4.2 Installation troubleshooting ................................................................................. 54 4.2.1 Error code 7 (H0007) ................................................................................ 54 4.2.2 Error code 27 (H0027) ............................................................................. 55 4.2.3 Error code 31 (H0031) ............................................................................. 55 4.2.4 Error code 33 (H0033) ............................................................................. 55 4.2.5 Error code 37 (H0037) ............................................................................. 55 4.2.6 Error code 41 (H0041) ............................................................................. 56 4.2.7 Error code 51 (H0051) ............................................................................. 56 4.2.8 Where are Intella's data files located? ................................................... 56 4.2.9 Where can I find Intella’s log files? ......................................................... 57 4.2.10 What is required to run Intella? .............................................................. 57 4.2.11 How to add a Lotus Notes NSF source?.............................................. 58 4.3 Other frequently asked questions ..................................................................... 58 4.3.1 How is a file type determined? ................................................................ 58 4.3.2 Why are some characters ignored in search queries? ...................... 58 4.3.3 How about live indexing (F-Response and Intella)? ........................... 59 4.3.4 How about email attachments? ............................................................... 59 4.3.5 Can Intella deduplicate search results? ................................................. 59 4.3.6 Can Intella index an Encase image? ........................................................ 59 4.3.7 Are there any EnScripts for use with an Encase image? ................... 59 4.3.8 How to print and export PDF reports with characters of my language? 60 5 Dongle activation........................................................................................................... 61 Overall process .................................................................................................................. 61 Step 1: send dongle information .................................................................................... 61 Step 2: activate dongle .....................................................................................................
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