Intella User Manual Version 2.0.0
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Intella User Manual Version 2.0.0 Contact To learn more about Intella™, please contact us using the contact information below, or contact an Intella Channel Partner. Vound Office Phone +1 888-291-7201 Email [email protected] Postal Address PO Box 308 Evergreen, Colorado 80437 U.S.A. Sales Contacts http://www.vound-software.com/partners We will be pleased to provide additional information concerning Intella and schedule a demonstration at your convenience. To become an Intella reseller, please contact us! For user and technical support please visit our website: http://www.vound-software.com Page 2 | Intella™ User Manual | © 2016 Vound Vound Colorado (“Vound”). Mention of third-party products is for © 2016 Vound. All rights reserved. informational purposes only and constitutes neither an endorsement nor a The information in this User Manual is recommendation. Vound assumes no subject to change without notice. Every responsibility regarding the performance or effort has been made to ensure that the use of these products. Under the copyright information in this manual is accurate. laws, this manual may not be copied, in Vound is not responsible for printing or whole or in part, without the written clerical errors. consent of Vound. VOUND PROVIDES THIS DOCUMENT “AS IS” Your rights to the software are governed by WITHOUT WARRANTY OF ANY KIND, the accompanying software license EITHER EXPRESS OR IMPLIED AND SHALL agreement. The Vound logo is a trademark NOT BE LIABLE FOR TECHNICAL OR of Vound. Use of the Vound logo for EDITORIAL ERRORS OR OMISSIONS commercial purposes without the prior CONTAINED HEREIN; NOR FOR INCIDENTAL written consent of Vound may constitute OR CONSEQUENTIAL DAMAGES RESULTING trademark infringement and unfair FROM THE FURNISHING, PERFORMANCE, competition in violation of federal and OR USE OF THIS MATERIAL. state laws. Other company and product names All rights reserved by Vound. Intella is a mentioned herein are trademarks of their trademark of Vound. respective companies. It is the responsibility of the user to comply with all applicable copyright laws. Page 3 | Intella™ User Manual | © 2016 Vound Contents Contact ............................................................................................................................................................................................... 2 1 Preface ..................................................................................................................................................................................... 11 1.1 Training ............................................................................................................................................................................ 12 1.2 Document conventions ................................................................................................................................................ 13 2 An introduction to Intella ................................................................................................................................................... 14 2.1 Key benefits..................................................................................................................................................................... 14 2.2 Intella editions ................................................................................................................................................................ 15 2.3 Supported file formats .................................................................................................................................................. 16 2.4 Supported sources ........................................................................................................................................................ 19 2.5 Supported languages ..................................................................................................................................................... 20 2.6 Supported platforms ..................................................................................................................................................... 20 2.7 Feedback .......................................................................................................................................................................... 20 3 Getting support ..................................................................................................................................................................... 21 3.1 Different ways to get support .................................................................................................................................... 21 3.1.1 Standard technical support .............................................................................................................................. 21 3.1.2 User support contract ...................................................................................................................................... 22 3.1.3 Certified Intella training courses .................................................................................................................... 22 3.2 Working with Vound support .................................................................................................................................... 23 3.3 Upgrade contract ........................................................................................................................................................... 23 4 Installation and configuration ............................................................................................................................................. 24 4.1 Installation ....................................................................................................................................................................... 24 4.1.1 Step 1: Check the hardware requirements ................................................................................................. 24 4.1.2 Step 2: Check the software requirements ................................................................................................... 25 4.1.3 Step 3: Learn about licenses and dongles ..................................................................................................... 26 4.1.4 Step 4: Install the software ............................................................................................................................... 26 4.1.5 Step 5 (optional): Support for S/MIME- and PGP-encrypted emails ...................................................... 27 4.2 Storage considerations ................................................................................................................................................. 27 4.3 Installation troubleshooting ........................................................................................................................................ 29 4.3.1 Error code 7 (H0007) ....................................................................................................................................... 29 4.3.2 Error code 31 (H0031) ..................................................................................................................................... 29 4.3.3 Error code 33 (H0033) ..................................................................................................................................... 29 4.3.4 Error code 37 (H0037) ..................................................................................................................................... 29 4.3.5 Error code 41 (H0041) ..................................................................................................................................... 30 4.3.6 Error code 51 (H0051) ..................................................................................................................................... 30 4.3.7 Memory settings ................................................................................................................................................. 30 4.3.8 Where are Intella's data files located? .......................................................................................................... 30 4.3.9 Where can I find Intella’s log files? ................................................................................................................. 31 5 Frequently asked questions ................................................................................................................................................ 32 6 Dongles .................................................................................................................................................................................... 36 6.1 Activation with the Dongle Manager ........................................................................................................................ 36 6.2 Activation with haspupdate.exe ................................................................................................................................. 38 6.3 Network dongles ........................................................................................................................................................... 40 6.3.1 Client and server in single subnet .................................................................................................................. 40 6.3.2 Client and server in different subnets 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