Dogear: Social Bookmarking in the Enterprise David R Millen, Jonathan Feinberg, Bernard Kerr One Rogers Street
CHI 2006 Proceedings • Social Computing 1 April 22-27, 2006 • Montréal, Québec, Canada Dogear: Social Bookmarking in the Enterprise David R Millen, Jonathan Feinberg, Bernard Kerr One Rogers Street. Cambridge, MA 02142 {david_r_millen, jdf, bernard_kerr}@us.ibm.com +1-617-693-7490 ABSTRACT Perhaps the most familiar approach to re-finding informa- In this paper we describe a social bookmarking service de- tion on the web has been the use of personal bookmarks, as signed for a large enterprise. We discuss design principles supported by various web browsers. For example, the addressing online identity, privacy, information discovery Mozilla browser supports the creation of collections of (including search and pivot browsing), and service extensi- URLs, which can be annotated using keywords or free-form bility based on a web-friendly architectural style. In addi- text, and then sorted on a variety of dimensions (e.g., time tion we describe the key design features of our implementa- last visited, keyword, location). An early study of book- tion. We provide the results of an eight week field trial of mark use showed that people created bookmarks based on this enterprise social bookmarking service, including a de- the quality of and personal interest in the content, high fre- scription of user activities, based on log file analysis. We quency of current use, and a sense of potential for future share the results of a user survey focused on the benefits of use [1]. Furthermore, the number of bookmarks contained the service. The feedback from the user trial, comprising in an individual collection grew steadily and roughly line- survey results, log file analysis and informal communica- arly, and the use of folders to categorize bookmarks in- tions, is quite positive and suggests several promising en- creased as the size of the collection increased.
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