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SUSTAINABLE REPAIR SERVICES the Products Can Be Claimed at the Ser- Rough Cost Estimates Have Been Project 3: 22/2008* Project 4: 21/2008* Vice Point

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SUSTAINABLE REPAIR SERVICES the Products Can Be Claimed at the Ser- Rough Cost Estimates Have Been Project 3: 22/2008* Project 4: 21/2008* Vice Point PROJECT PROJECT PROJECT PROJECT FIGURES/DATA/FACTS REPAMOBIL 1 SUSTAINABILITY LABEL 4 PROJECT PARTNERS FOR EASY-TO-REPAIR PRODUCTS Project 1 FORSCHUNGSFORUM RepaMobil, Graz 2007 1/2008 ■ This project aimed to mitigate exi- Graz University of Technology participa- bile receiving point. The optimum ■ The experience of repair technicians Project Coordinator: Matthias Neitsch sting market barriers in the field of hou- ted in the project. Five service providers variant for service providers also tells us that electrical and electronic Arge Abfallvermeidung, Ressourcenscho- nung und nachhaltige Entwicklung GmbH, sehold-related product-service systems – of the repair network Graz contributed consists in a mobile service point appliances are increasingly designed in Joanneum Research Forschungsgesellschaft- especially repair services – by means of experience from practice. In addition to with their own vehicle and Repa - such a way that repair becomes more mbH / Institut für Nachhaltige Techniken new organizational structures. The crea- a social repair shop, participants inclu- Mobil staff. This model should be and more difficult. The sustainability und Systeme – JOINTS tion of service points at locations with ded small enterprises working in the combined with the virtual variant. label aims to motivate manufacturers Photo: die umweltberatung Project 2 high customer frequency is to bring fields of electronics, EDP, and bicycle to reverse this trend and have their Wiederverwendbarkeit von Elekro(nik)- repair services closer to the customer. repair. The analysis has shown that a durable and easy-to-repair products Altgeräten, Wien 2007 number of positive effects may be certified. At the same time, targeted Project Coordinator: DI Markus Spitzbart An online survey among participating expected for all actors participating marketing and PR campaigns are to Verband Wiener Volksbildung / Beschäfti- gungsinitiativen Demontage- und Recyc- large enterprises served to ascertain the in the RepaMobil project: enhance consumers’ demand for repair- ling-Zentrum D.R.Z und Reparatur- und Photo: R.U.S.Z Award of the sustainability label: demand for the new services and to friendly products. Servicezentrum R.U.S.Z, Institut für Abfall- washing machine Eudora 2007 conduct a feasibility study. The INES For the staff of large enterprises, wirtschaft, Universität für Bodenkultur (Improving New Services) tool helped to advantages such as easier availabi- The sustainability label, which has been Wien evaluate the sustainability effects of the lity of repair and other services, the developed jointly by the Austrian Stan- Products with the sustainability label Project 3 concept as compared to the status quo. avoidance of additional travel, and dards Institute and “die umweltbera- comply with all requirements of the Semimanuelle Demontage von Elektro(nik)- Based on these findings the project the improvement of workplace tung” in cooperation with partners Austrian Electrical and Electronic Appli- Kleingeräten, Wien 2007 team developed implementation con- quality were in the foreground. from the repair sector, will be affixed ances Decree enacted in 2005 (in accor- Project Coordinator: DI Markus Spitzbart cepts for pilot projects at the various Providers of repair services expect directly to the product; it will offer dance with the EU Directive). KERP Kompetenzzentrum Elektronik & Umwelt, Verband Wiener Volksbildung / locations. The results have shown that an increase in incoming orders and consumers reliable support in their Beschäftigungsinitiative Demontage- und the conditions for the realization of thus more economic stability, decision for a new appliance. Two Manufacturers who want the sustaina- Recycling-Zentrum D.R.Z , Institut für Abfall- The basis for this approach is the crea- pilot projects are favorable. The staff of strengthening of existing and the guidelines available at the Austrian bility label for one of their products, wirtschaft, Universität für Bodenkultur tion of local/regional networks of small participating enterprises reported a creation of new networks as well as Standards Institute give detailed criteria submit a series produced appliance or a Wien, Institut für Werkzeugmaschinen und and medium service suppliers in various considerable demand for repair and an improvement of competitiveness. for the award of the label and for the prototype for testing. The list of testers Fertigungstechnik,TU-Braunschweig trades who jointly offer their services service points. training of testers who will evaluate is available at the Austrian Standards Project 4 and ensure an effective processing of The benefit for the region consists the appliances and clear them for certi- Institute. If the appliance complies with Nachhaltigkeitssiegel für gut reparierbare orders. The greatest demand for repair services in the creation of new jobs and the fication. Important prerequisites for a the requirements, the manufacturer Produkte , Wien 2007 Project Coordinator: DI Sabine Seidl, exists in the fields of audio and video safeguarding of existing jobs in the repair-friendly product include the applies for certification with the Stan- Georg Pirkner The practical approach will be to create systems, bicycles and shoes as well as service sector. availability of spare parts, easy dis- dards Institute. The appliance will then „die umweltberatung“ Wien, Verband mobile or stationary service points in EDP equipment and small electrical assembly, and simple access to design be entered in a list of products confor- Wiener Volksbildung major centers and other locations with a appliances. Also, the promotion of the repair documents for repair technicians. ming to standards. high customer frequency (shopping service sector constitutes an essen- INFORMATION malls, train stations, universities, etc.) Necessary prerequisites for the accep- tial contribution to waste preven- The result of the evaluation will be In June 2007, the project team presen- PUBLICATIONS that accept orders for repair jobs and tance of repair services people stated tion and the conservation of resour- shown on the label by the quality levels ted the first certified appliances (e.g. other household-related services, which included low costs, convenience, binding ces and thus to sustainable “Excellent”, “Very good” or “Good”. the washing machine “Eudora titan”). The final reports have been published in subsequently will be referred to mem- cost estimates and advice from expert development. Products that do not attain the level the bmvit series “Reports on Energy and Environment Research”. bers of a regional network. After repair personnel. “Good” will not get the label. Project 1: 25/2007 Project 2: 24/2007 SUSTAINABLE REPAIR SERVICES the products can be claimed at the ser- Rough cost estimates have been Project 3: 22/2008* Project 4: 21/2008* vice point. The benefit for potential Various models have been analyzed with made for all models developed * These reports will be available from customers consists in an improved avai- a view to implementation variants: within the project. At present, FORSCHUNGSFORUM in the Internet: June 2008. lability of repair services as well in the ■ Stationary receiving / service points at researchers are developing concepts www.NachhaltigWirtschaften.at Order form and download: avoidance of “burdensome” errands. In the various locations of enterprises for the practical implementation at http://www www.NachhaltigWirtschaften.at NEW AUSTRIAN CONCEPTS WITHIN THE addition, it may be expected that such ■ Mobile receiving points with special individual locations. in German and English forms of organization, in the long run, vehicles, roll-on roll off containers or You will find a complete list of all publications of the series PROJEKTFABRIK “FACTORY OF TOMORROW” SUBPROGRAM will ensure optimization of costs for trailers “Reports of Energy and Environmental Research” by the bmvit with Währinger Straße 121/3, 1180 Vienna, service providers and thus an improved ■ Problem box: Only mediation of servi- order form on the HOMEPAGE: www.NachhaltigWirtschaften.at Austria, [email protected] price-performance ratio for customers. ces, inquiries in writing will be for- warded on certain days by a person The project has been implemented by ■ Virtual receiving point: Only media- the working group for waste avoidance, tion of services via Internet, inquiries FORSCHUNGSFORUM provides information on selected projects within a bmvit program focusing on “Sustainable Development”. Published by the Austrian Federal Ministry of Transport, Innovation and Technology (bmvit), Division for Energy and Environment Technologies; Director: Dipl.Ing. M. Paula; Renngasse 5, A-1010 Vienna. conservation of resources and sustaina- via e-mail are forwarded and proces- Cover photo and illustrations: R.U.S.Z. Reparatur- und Servicezentrum, D.R.Z. Demontage- und Recyclingzentrum Wien, Markus Spitzbart, KERP Kompetenzzentrum ble development in Graz. Large enterpri- sed by hotline staff Elektronik & Umwelt GmbH, Projektfabrik. Editors: Projektfabrik, A-1180 Vienna, Währinger Straße 121/3. Layout: Wolfgang Bledl. ses and institutions such as Magna Steyr Printed by: AV+Astoria Druckzentrum GmbH, A-1030 Vienna, Faradaygasse 6. P.b.b. Erscheinungsort Wien, AG & Co KG, Joanneum Research, the Enterprises favor a weekly depositing 3 FORSCHUNGSFORUM is published at least four times a year and is available for free from: Verlagspostamt A-1010 Wien. Karl Franzens University of Graz, and the and pick-up service by means
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