Issue 3 2020

www.shrewsburybusinesschamber.com Follow us on Twitter: @shrewsbusiness 1 Chairman’s President Peter Bettis calls time on Shrewsbury Foreword Business Chamber Welcome to the Autumn Earlier this month, we were issue of the Business saddened to learn that Peter Bettis Chamber magazine. would be stepping down as President of the Business Chamber The last few months have continued to be more of ahead of next months AGM. the unknown as we are all Peter joined the Business Chamber navigating new ways of doing things due to Covid- in 2000 under the guidance of 19. This has become a Graham Gallier, who he later very fine balancing act as succeeded as President following his the government has death in 2013. worked to bring more people back to work, Peter’s legacy as President was his whilst ensuring that the passion for supporting businesses in rate of infection doesn’t begin to extrapolate again. the area, from lobbying the local MP Currently in parts of the and county council on a range of As a passionate networker with a UK this figure appears to issues - most recently being the strong belief that our events hinge on be creeping above 1 which North West Relief Road which business people developing ideas could lead to lockdown with other business people; 2020 measures in the near potentially will be a huge benefit to future. the town - to helping businesses has been tough for Peter as Covid- 19 curtailed our events program. On a positive note, with their challenges. Peter had a customer confidence passion for the River Severn and the Whilst we have been able to network appears to be high in our benefits that it could bring to the in a different way using Zoom, it still town centre as we are town; rather than being considered lacks the personal touch that above the national average as an inconvenience or a flood risk, it meeting in person has. for footfall compared to could provide business similar multifunctional There has been a number of events opportunities. One of our members towns in the country. over the years that Peter reflected Sabrina Boat has run a successful October will see the fondly on: the visit to the Jaguar business for many years because of conclusion of the furlough factory on the M54 showed great scheme which we hope it and there are others who have potential and opportunities for the has helped our local done so as well. businesses to protect as West Midlands in terms of creating many jobs as possible. jobs; visiting Salop Leisure’s There is uncertainty what Love2Stay in 2017 was another happens after this time impressive business that would especially as there are industries such as become a leading caravan holiday theatres, night clubs and destination in the tourism sector. Not music venues which still forgetting the Flower Show breakfast remain closed due to meetings which were always well social distancing being impossible to achieve. attended. Lastly, on the 21st October we will be hosting our Another thing Peter valued was the AGM on Zoom from 3pm. We will be joined by Steph role that young people played in Henson from SixTicks who business. Apprenticeships are hugely will be talking about her important in giving people a foothold new business venture on the career ladder. With more called Tech Time Out. We houses being built around look forward to seeing you there. Shrewsbury and Telford and Help to Buy schemes making mortgages Val Edwards more accessible to young people, It is going to be strange to not see there are opportunities to create the Peter at our executive meetings in Chairman, Shrewsbury work force of tomorrow. the future, but we wish him well and Business Chamber thank him for 2 decades of service to Partner, Hatchers Solicitors our Business Chamber. 2

Shrewsbury Town Council: Road to Recovery

March brought lockdown and a county primary focus has always been to The road closures in the town have put on hold as focus turned to protect the public and clear signage, been generally well received, giving a stemming the rising number of closing roads and strong messaging very calm, safe ambience around the coronavirus outbreaks and reducing the has helped that. town. But that town centre traffic burden on the NHS. Overnight shops, The vibrancy of the town has continued doesn’t stop and gets diverted businesses, leisure facilities and with leisure and hospitality expanding elsewhere placing strains on the playgrounds closed, our regular events their offer onto the streets of network. Task force partners are were cancelled and for the Council a Shrewsbury. The lovely warm weather currently reviewing those arrangements new way of working began. has meant that people have been able to see how we can reduce impact Whilst many of the county’s employees to have a drink with friends, go out for a elsewhere, but keep that lovely were furloughed, Town Council staff meal and generally socialize. atmosphere. continued to work as our parks and Footfall figures show we are now back Throughout this time Shrewsbury open spaces became the focus of the to 80% of what it was this time last businesses have shown great fortitude public’s daily form of exercise. Some year with many businesses seeing their and resilience putting measures in staff worked from home and elected tills fuller than 12 months ago. This place to protect their staff and members started to meet virtually to compared to many of our competitors customers and changing their business ensure the business of the council seeing footfall 40% down. models to adapt to a new normality. continued. But this isn’t a time for complacency. We all thought this pandemic would be Throughout May, the golf course, An increase in the rate of infection has over in a couple of months, then by the bowling greens and tennis courts seen the fear of a second wave time the kids went back to school and started to open up, followed by play realized, with many towns and cities then by Christmas. With those seasonal facilities in early July. throughout the country already having festivities around the corner, desires to The town centre has seen the greatest had local lockdown measures placed return to normality are not realistic, so focus of collaborative effort, with the on them. The key worries are around all the more essential that every single Town Council, Shropshire Council and what happens when the winter weather one of us continues to play our part. the Business Improvement District draws in forcing people inside. Our From businesses following guidelines, joining forces to establish the current thoughts are around how we supporting the Test & Trace scheme Shrewsbury Recovery Task Force. can maintain Shrewsbury’s Open and adhering to Public heath; to we as outside during winter. Many of us have members of the public by washing our Our Bounce Back campaign launched hands, wearing face masks where our recovery with non-food retail slowly visited cities like Prague and Budapest where outside dining continues with appropriate and social distancing when opening its doors in June. With a strong we are out and out. brand and a clear marketing message, heaters and blankets and shelter from we have seen visitors gain confidence 1am. Can we do that in Shrewsbury? Resolve of the task force remains in coming back to the town. Our strong, we will recover from this and the town will be better for it. 3

New marketing strategy for Shrewsbury launched

A new strategy has been launched residents - both local and those investment. to drive inward investment, from further afield - about how She said: “We are really excited to support business and help create they view Shrewsbury. be working on this project to jobs in Shrewsbury. “I would urge everyone to give create a strong marketing strategy Businesses, residents and their feedback, because a wide to promote Shrewsbury for the organisations are now being range of views will really help us to benefit of businesses, residents invited to give their views on the create a collective vision to guide and indeed everyone connected town’s strengths, to help form the Shrewsbury’s future.” with the town. basis of how Shrewsbury should Councillor Steve Charmley, “We have a wealth of experience be promoted regionally, nationally Shropshire Council Cabinet working with organisations like the and internationally. member for assets, economic Shrewsbury Big Town Plan Place marketing growth and regeneration, added: Partnership to help towns and experts, ThinkingPlace, who have “We believe a new, shared place cities maximise their potential. worked on major commissions to story will help build civic pride and “We are now carrying out research promote all three of the UK’s cities confidence, help us market and gathering information about of culture, are leading the project Shrewsbury to attract inward Shrewsbury’s assets, attributes, to create the new marketing investment and create jobs, and development areas and strategy, on behalf of the support existing business in opportunities. Shrewsbury Big Town Plan Shrewsbury. “We want everyone in Shrewsbury Partnership. “The impact of Covid-19 on our to tell the place’s story and help us Seb Slater, executive director of town and our economy makes this get the message out what a great Shrewsbury BID, which along with work more important than ever.” place this is to come to. Shropshire Council and Councillor Alan Mosley, leader of “Then, using our insight and Shrewsbury Town Council makes Shrewsbury Town Council, said: experience, along with the valuable up the Big Town Plan Partnership, “Who best to tell the story about input from businesses, said the strategy was a key piece Shrewsbury than the people that organisations and residents, we of work for the town. live and work here? This project is will identify a small number of He said: “While a range of designed to capture those stories themes that have the opportunity marketing is already undertaken to show everything that is good to shape Shrewsbury’s future throughout the year, we are now about the town, promoting strategy, story and ultimate looking to co-create a clear, Shrewsbury as not only that tourist success. compelling and consistent place destination, giving confidence in “We will then bring these themes story and marketing strategy that visitors who want to experience to life by developing a bespoke we can all unite behind when everything we have to offer, but strategy and plan of activity that is promoting Shrewsbury and our also establishing one of the leading for Shrewsbury and owned by organisations beyond our borders. economic centres in the region and Shrewsbury.” “The team at ThinkingPlace are a place to do business.” To have your say, already meeting with stakeholders, Sarah Perry, director visit www.shrewsburybigtownplan. such as business groups, and we at ThinkingPlace, said Shrewsbury org are launching a public survey to had huge potential to flourish by harness the knowledge of attracting more visitors and inward 4

Three tips for better consistency in your internal communications

Good communication is vital for people If your team has been dispersed or Get everyone on the same side by to be able to work well together and for working to a different schedule lately, showing them how it’s done. You’re a business to succeed. Whilst most we would advise a review of your likely to see better results if you do. people will know the importance of internal communications to make sure good communication, life can important updates are not missed. 3. Be well prepared for sometimes throw a few curveballs, questions A lack of face-to-face meetings can making it harder to achieve and create barriers for communication and When you have important updates to maintain. people management. share with employees, it’s possible that 2020 has shown just how true this can questions will arise. To overcome this, you may want to be, with the coronavirus pandemic consider using an online hub to store An employee checking their applying immense pressure on crucial useful resources and address common understanding is a good sign, as it communications. FAQs for your team. For example, The shows they are paying attention. It also Earlier in the crisis, important updates HR Dept Toolkit features a handy provides you with an opportunity to were coming thick and fast from the message board and document library clarify any misinterpretations early on. government, with advice subject to which can facilitate important internal We are living in uncertain times and you change within hours. Politicians updates and record keeping. may not have all the answers right themselves were not immune to Keeping accurate and accessible away. However, acknowledging missing an update and could records like this is one way to ensure questions as to be confirmed is sometimes be caught off guard during everyone is getting up-to-date perhaps better than no answer at all. daily press briefings. information. It also helps if you ever What you don’t want is for employees Speed of response is critical, but so is need to refer back to resolve a dispute. to fill in the gaps themselves and start a clear and consistent message in 2. Set the right example making assumptions, as this can lead order to achieve the desired results. to hearsay and take much longer to Otherwise, inconsistency can lead to Equally as important is demonstrating rectify. mixed messages, which become your expectations by setting the right diluted the more they are passed on. example for staff. The same should To avoid this, make sure reporting lines are clear and that line managers, who Consistency in communication is a apply to your leadership team to avoid a “do as I say not as I do” situation. are effectively your spokespeople, are crucial requirement for any leadership consistent in their communications and team needing to bring people together Inconsistent actions from management well prepared for questions. to reach a common goal. can cause mixed messages and look It’s also a process that should be like favouritism, which in turn can Go further with an HR review regularly reviewed, to ensure your create an unfair working environment. Are you still using temporary solutions comms remain as effective as they can Favouritism in the workplace, whether that were set up early on in the be. intentional or not, can cause pandemic? It could be time for a Improve internal communications in resentment amongst other employees. review. Get in touch if you’d like to your business with these three top tips Along with affecting productivity and discuss internal comms and HR 1. Keep a single source of potentially damaging company culture, processes for your business. truth favouritism carries a risk of For more information about how Níamh discrimination. can help meet your HR needs, email [email protected] 5

Technology director is telling us to take time out from technology

Shrewsbury business owner media. Reduced commuting stress “Research has shown that you can Stephanie Henson launches and more flexibility is a great perk build up a tolerance. This means techtimeout – a new business but it’s also meant the line you then need more screen time to venture to change the way we all between our professional and result in the same pleasurable use technology. personal lives has become blurred. dopamine boost.

As one of the directors at Six Ticks “I love technology. It’s opened up a “Why is this a problem? Most of us – a Shropshire-based software new way of working and allows for have our phones next to us at all and website development 24/7 connection. These changes times. With technology easily company – Stephanie has spent are exciting but at techtimeout we accessible in unlimited amounts, the majority of her working life realise it’s also possible to have our brains don’t know how to connected to a phone or laptop. too much of a good thing. moderate our usage. That’s why Individuals and businesses need it’s important to put tools in place But, after years of working long the tools to recognise compulsive and set clear boundaries. days at a computer, moving from behaviours to embrace technology computer to the TV, and watching in a healthy way, to support “My one piece of advice would be Netflix whilst mindlessly scrolling wellbeing and productivity. to start taking time away from your her phone, she realised it was time devices for short periods. Oh and to research the impact of “What’s healthy for one person, turn off your notifications! Trust technology overuse and trial ways may not be healthy for another. me, it’s the best step you can take to become more tech conscious. Through our research we’ve to become less dependent on your identified a number of ways that devices”. “I first decided that there was a technology can impact real need for change back in 2017 communication, mental health and when I realised that there’s an productivity. It’s quite scary really Join Stephanie who will addiction in society that none of us that we’re all feeling addicted to be speaking at the are really talking about. something and we don’t really Business Chamber AGM know how to regulate our use. st “Over the last six months it’s on the 21 October about become even clearer as Covid-19 “The ping of a notification and the the impact of technology has made our need for technology bright colours are all designed to dependence on mental even stronger – businesses have draw us in. Our phone notifications health and productivity in modernised overnight with new triggers the release of dopamine. the workplace. software and different ways of We crave the feeling that working. It’s no surprise that our dopamine gives us which in turn screen time has risen as we’ve leads to more time spent on become more reliant on technology. We then check our Click here to register communicating and collaborating phones ‘just in case’ there’s a for our AGM over WhatsApp, Zoom and social notification there too. 6 New year, new rules 7

Shropshire businesses who their international trading trade internationally have operations from the start of been warned there are just the new year. over 100 days left of the Brexit transition period and "Evaluating the terms on that the deadline is fast which your business trades approaching. with customers and DY's Tax Director, Francesca suppliers in EU member Hutcheson, said with the states is fundamental when Coronavirus pandemic it comes to understanding dominating the last 6 the import and export months, it would be easy to procedures you will need to forget what lies ahead. follow. "Worryingly, the British Chambers of Commerce has "And even if your company reported that fewer than is not directly affected, 40% of its members had someone in your supply chain may be - so you will goods imported from the EU "Demand for third-party checked whether they will which were previously not customs intermediaries is need to complete customs need to identify any potential delays to production or required, and depending on already high, so businesses declarations from 1 January delivery terms, you may are having to navigate the 2021. delivery times as soon as possible." need to review VAT change on their own. "With the end of the registration requirements in transition period now just 15 Francesca said businesses EU countries. "But the Government has weeks away, it is vital that promised they will be businesses dealing with should address administrative and "Unfortunately, the new rules engaging more with industry international customers and will create additional costs over the coming weeks to suppliers take steps now to compliance procedures too, as there may be new which, for many businesses, ensure the UK is well- ensure they are well will only compound the prepared to trade prepared." customs and VAT obligations which could take time to difficulties caused by internationally under the new implement. COVID-19. rules. In the meantime, any Francesca said businesses business that needs advice should start by considering "You may need to complete should seek expert help as the commercial aspects of customs declarations for soon as possible."

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Commercial Property Sales/LeČings Rent Review&Lease Renewals Property Management Cooper Green Pooks-Units 2-4 Anchorage Avenue, Shrewsbury Business Park - ArĖst’s Impression, Courtesy of Walker Hay Architects, London Property Investment (Disposals/Acquisi�ons) ValuaĖons A newde velopment by Alaska Property Group oft hree office Alessio Dyfnallt MRICS buildings. Built to maximise energy efficiency, incorporating [email protected] 01743 276646 'smart technology', with allocated car parking and electric vehicle charge points. Hugh Carter MRICS • Unit sizes from approx. 212 sq m/2,282sqŁ [email protected] 01743 276612 • CompleĖon 2nd quarter 2021 • Forsale-maylease 3 Barker Street Shrewsbury SY1 1QF • Freehold prices from £456,000+VAT each T: 01743 276666 E: [email protected] www.cgpooks.co.uk Contact: Charles Howell, Cooper Green Pooks 01743 276664 Fresh new brand, same great service. 8

Last month Whittingham this far. We will continue to Riddell undertook a full offer our full range of re-branding process. excellent services, making Complete with a new brand every effort to understand name and stunning new our clients, understand visual identity... and will now what’s important to them, be known as WR Partners then helping to achieve moving forwards. these goals together.

Although the Whittingham As our name suggests, our Riddell name is seen by thinking is always strategic many as a hallmark of and supportive. We aspire to quality service and a sign of work with our clients for the to understand exactly how truly reflects our continued our strong heritage, the long-term, acting as genuine WR Partners can help all commitment to our clients, name also came with a Partners by getting the most relevant parties moving our staff and the delivery of number of communications we can out of people and forwards. excellent service. and marketing challenges. their businesses. If you have any questions These are exciting times for After weighing up our everyone involved with WR options, we knew that the We encourage you to about the new direction, our services or what this means Partners. From our clients, time was right for change, explore our revamped to our staff and key business giving WR Partners the best website where you can fully for you, then feel free to get in touch with our team who partners. We hope to platform for success in the experience our new brand experience even more future. We feel a huge sense and improved customer will be more than happy to help. successes together in the of excitement and optimism journey for yourself. We future. surrounding WR Partners at have strived to make our We hope that you will share present, but we are not offering as straightforward our sense of enthusiasm going to forget what got us as possible, making it easy about the rebrand, as we WR Partners, protecting now have a brand which your future. Furlough Scheme – HMRC ramps up compliance activity

As the furlough scheme tried their best to get the either made an innocent any professional costs we continues to wind down claim right but there was error or indeed the claim is incur on their behalf in towards its final finish date simply too much information correct but HMRC are not in assisting with the enquiry. of 31 October HMRC have in too short a time for them full possession of the facts. Voluntary disclosures started to review and identify to be able to taken on board Either way the lack of Even if an employer has not those furlough claims which and action. specific information means received a letter from HMRC they believe may contain Recognising this, HMRC has employers receiving the it may be that they realise errors. Overall HMRC said it will focus on what it letter will need to review all they have made errors in believes between 5% and believes to be fraudulent of their claims to identify any their claims which may have 10% of grants under the claims and not on cases areas where things may resulted in an over claim. If scheme contain mistakes or where the employer has have gone wrong. this is the case there is a in a worst case scenario voluntary facility to allow made an innocent error. In What action should have been made employers to disclose the reality however it is likely employers take? fraudulently. At the extreme that many employers who The letter asks the employer error to HMRC and avoid end of the scale HMRC have have acted entirely in good to contact HMRC by phone any potential financial already received something faith will still receive one of if they believe their claim is penalties. The deadlines for in excess of 8,000 calls to these enquiry letters. At this in fact correct, or by email if notifying HMRC are the their furlough stage HMRC have identified they believe they have latest of either: whistleblowers’ hotline and 27,000 claims where they identified errors. The • 90 days after the date there have been arrests consider there may be errors timescale for responding is the employer received made in at least one case of and they initially writing to short so quick action is the grant they were not suspected fraud. Clearly employers to enquire into required. Either way, if an entitled to this is very much the around 11,000 claims. employer receives a letter • 90 days after the date exception rather than the enquiring into a claim we What does the letter say? the employer received rule but also underlines how would strongly recommend seriously HMRC is taking The HMRC compliance letter the grant that they were says the employer’s claim they take professional no longer entitled to compliance with the furlough advice before proceeding – rules. appears to be incorrect keep because your because, for example, WR Partners can assist in circumstances changed As anyone who claimed ineligible employees were reviewing any claims to see under the scheme will know, included, or too much was if there are any potential • 20 October 2020 the guidance on what claimed for some other errors and in advising how to employers where able to respond to HMRC. If as an employer you reason. No details are given claim evolved rapidly and Depending on the precise receive one of the HMRC of how much the over claim letters in respect of your continually throughout the may be or who the potential nature of the enquiries from early stages of the scheme. HMRC it may also be that furlough claims, or you think ineligible employees are. you may have made errors in Inevitably therefore many of This is clearly very unhelpful those clients who have the perceived errors in taken out fee protection your claims, please speak to to those employers who your usual WR Partners claims will have arisen where have tried their best to get insurance through WR employers have genuinely Partners will be covered for contact as soon as possible the claim right and have to discuss how we may be able to assist. 9

Pipekit underlines local commitment as it marks third year with Shrewsbury Town in the Community Pipekit has put pen to paper this participants were looked after. be assisting those looking to get week as it secures a third year Various online and digital back into employment, suffering as a partner with Shrewsbury resources were created and through loneliness and the Town in the Community. The launched such as inevitable catch up required in Shrewsbury based specialist in #Shrewsbury@Home, which local schools. Without our pressure pipework and drainage allowed anyone to sign up for Friends of the Community for building and industry values free and access regular partners we simply couldn't the importance of community resources and the ShrewsFamily continue to make the impact we and sees local partnerships as initiative, which saw over 200 do.” integral to the business and its isolation packages delivered to workforce. vulnerable or shielding 2020 has been a challenging Shrewsbury Town fans. The year for Pipekit but having Commenting on the new importance of community brought all staff back from signing, Martyn Rowlands, M.D partnerships working for the furlough and recording of Pipekit said: “Re-signing as a community has never been more promising sales over the Friend of the Community partner apparent. summer months, Martyn and the for Shrewsbury Town in the team are optimistic that the road Community was a given for us. It Speaking on Pipekit’s renewal, to recovery is attainable. For any is such a valuable organisation Jamie Edwards, CEO of pipework and drainage advice or for our community; doing some Shrewbury Town in the help contact Pipekit direct on: fantastic and integral work Community said: "We are 01743 860088, via email on: which often goes under the delighted to extend our Friend of [email protected] or if radar.” He continues: “At this the Community partnership with local to Shrewsbury, the new time, as we recover from the Pipekit for another year. It’s trade counter is now open Covid pandemic, the services great to have the support of (social distance measures in that Shrewbury Town in the such a community focused place) at the head office on Community offer will be needed business. Pipekit and Martyn’s Longden Road. more than ever. So really we saw support extends further than a it as a duty to continue to monetary donation; they are To find out the latest news on support the community we both genuine advocates for the work Shrewsbury Town in the work and live in.” we do across Shropshire.” Community log onto: https:// www.shrewsburytowninthecom During the last six months the He continues: “Pipekit’s munity.com charity has had to quickly adapt partnership will help support a its regular programmes to number of current and ensure that through Covid all its upcoming projects that will 10

Marches LEP Chair Mandy Thorn at our last networking event before lockdown

Marches LEP to stage Business Recovery Week

A week of activity focused on helping highlighting the huge programme of see any part of our society left businesses in the region recover from work it has undertaken across all the behind in this new world. By ensuring the devastating impact of the region’s communities in the last 12 our skills provision is aligned to the coronavirus lockdown is to be staged months and the new projects and needs of business we can help by The Marches Local Enterprise investments planned for the coming deliver the sorts of high-value jobs Partnership (LEP). year. which will help drive our economy into the future. The LEP – the business-led body “This week is about far more than responsible for driving economic just how this region and its wonderful “Our Marches Economic Recovery growth across Herefordshire, businesses recover from Covid,” Mrs Summit on October 15 will bring Shropshire and Telford & Wrekin – Thorn said. together all the partners we work says next month’s Business with – business boards, chambers of Recovery Week will focus on action “It is about how we rebuild our commerce, small business groups, needed to rebuild the regional business community for the future to farmers’ representatives, skills, economy as it begins to emerge from ensure it can take full advantage of training and education providers and the shadow of the virus. the changes the past six months has local authorities – to chart a route brought. We know that business will which will help drive this region The Marches Business Recovery never return to the way it was at the towards the prosperity all our Week will run from October 12 -16 start of this year and we want to do communities deserve. and examine in detail how the everything in our power to bring business community can be helped people and groups together to plan “By bringing together all the talents to thrive in the new post-Covid for life in the new world. in this region in this way we can world. deliver a united, comprehensive plan “That is why the launch of our digital for the future and lobby Government Marches LEP chair Mandy Thorn strategy is so important. We need to most effectively for the resources we said the week would include the ensure we have the technological need to deliver it.” launch of a new digital strategy for infrastructure in place which the region, an extensive focus on supports these changes to our The LEP’s annual report will be skills and training and a major working habits and allows all our launched at a virtual event on Economic Recovery Summit bringing companies to thrive in the new digital October 12 with the launch of the together all the region’s business environment. digital strategy to take place on groups and partners to map the road October 13. Skills and training will be ahead for the region. “We will also place a huge emphasis under the spotlight on October 14. on skills so that everyone has the All events will be held online with The week would also see the launch resources they need to make the details of how to register and take of the LEP’s own annual report most of their potential and we do not part to be announced shortly.

Congratulations to Tanners Wines who were recently acknowledged at the Decanter Retailer Awards. They were runners up for the Best National Wine Shop. 11

Client Focused Financial Planning and Investment Advice

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Learning to make better use of technology

We have all become increasingly and more widely connected, possible for employees to work aware of the importance, necessity businesses must take advantage of from home. and flexibility of working from home the available technology like A recent survey showed access to in recent months – something many computers, VPN connections, technology varies across the wide businesses are now looking at as tablets, headsets etc and make it range of industries. It found, for the new normal. But to do this work in their favour. There are still example, that only around 13% of successfully in the long term we issues with connectivity but it will employees in the retail industry had must learn how to make better use improve – making future home been provided with a portable of the available technology. working decisions easier to make. device, like a laptop or smartphone Many businesses and employees The cost of providing adequate for working from home while that were thrown into the situation of home working equipment for figure rose to 60% for those having home working forced upon employees may prove to be working in the information and them when the country went into prohibitive for some but this cost communication industry. lockdown, circumstances which must be weighed against savings It also reports that internet use has meant trying to ensure jobs could which can be made by staffworking increased to a figure close to 100% be carried out efficiently with from home. for nearly everyone under the age of equipment which in many cases One of the top priorities for firms 50. The main location for use is, was simply not up to the task. moving to home working has to be understandably, still the home but A learning curve security and we can’t stress enough work, library and mobile use have the importance of ensuring sensitive all risen significantly. business information and data is Much was learnt about working There has been a major swing kept safe. during unprecedented times which towards home working, accelerated will hopefully stand businesses in by the Covid-19 lockdown, which good stead when it comes to Thinking about the has proved that employees can furthering home working plans in future operate successfully away from the the future. But there are issues to work environment. overcome, including: Communication and information The means are there to do it technology has become more efficiently but we must ensure it is Connectivity advanced and affordable over time done safely and securely and that Cost of providing equipment – which adds further strength to the we embrace a willingness to make Security argument for home working, but better use of the ever-improving Access to relevant technology there will still be cases, certain technology. industry sectors, where the nature As we become increasingly better of the job means it is simply not 13

Star of your own TV show! With the future of live events Managing Director, Mark Allsop and with bookings now stretching continuing to look uncertain, says “This exciting new facility through to Christmas with many businesses are beginning fulfils so many objectives for Morris’s , City of Wolverhampton to rethink just how to engage Midlands businesses, the Council, Shropshire Council and with their clients and customers. environment is safe and large the Association for Physical enough for social distancing, the Education to name a few, this Award winning creative agency equipment and system is robust looks like it may be the perfect Yarrington, based in Frankwell, and whilst we can construct a innovative solution for a are no strangers to live events, studio in most premises, having a businesses to stay in touch with typically they produce and flexible ready-made studio right clients, teams and to promote manage in excess of 150 events here means starring in your own their offer. each year from major TV show becomes very conferences, exhibitions, awards affordable” If you are interested in taking a ceremonies and product look at the studio system and launches. In response to the The studio system has already how it could work for your current and ongoing situation, played host to the very business, please contact Mark they have constructed a successful Shropshire Chamber Allsop on 01743 234910 or complete film studio within their Champion Awards back in July, a [email protected] offices, all equipped with the worldwide streamed event for latest technology for filming and almost 2000 delegates for Neal’s live streaming TV quality events Yard Remedies organic and and programmes. wellbeing company last month So what has changed? 14

As a business owner, employee or just challenges. Did you know your as a human being, change affects us all competitive advantage before in different ways. Some people embrace lockdown? Is it still relevant and will it it, whilst others try to pretend it isn’t continue to be? happening! The speed of change also has an impact. When we look back at a Has your business changed, have you picture of ourselves from 10 years ago, pivoted or become a hybrid? Have you we notice how much life has changed, communicated any changes to staff, but we hardly notice the change as it customers, potential customers? Do happens because it is so gradual. When you have the resources to maximise this change happens suddenly it can be new position? harder to accept and deal with. Are you still profitable, have costs gone No touching or hugging, schools closed, up? Has income come down? Do not be gyms closed, toilet roll shortages, fooled into thinking that keeping your instructions to stay at home, no sport or prices the same will keep customers bars, no hairdressers, no flights or loyal. They won’t have the opportunity travel, facemasks on public transport Your customers have changed. Like you to be loyal if you cease trading. and in shops, keep your 2 metre they will have been affected by the last distance, groups of 6 and it goes on, 5 months. Are they still trading? Have Your answers to these questions will with furlough, Zoom, CBILS, WFH, they changed the way they want to start to tell you what has changed in Bounce Back Loans too…. meet, trade, pay? Are your Top 10 your business and what further changes customers the same today as they were you need to make. Whether you’re at Are we closer to the end or still just at in January and will they still be next the start of your business journey or the beginning? January? have a lifetime of experience, you need to ensure that your customers, your As a business owner of 1 month, 1 year Your suppliers & supply chain will have team and the finances of your business or 30 years, you will have never seen changed. Can it still provide the service, are in place and relevant because one anything like this before and it’s far from the credit & the products you need? thing is certain – change is here to stay. finished. So, what has changed? Has your competition changed? Who is Shane Stark What are your aspirations? Are they the left standing, as not everyone will be? Business Doctors Shropshire same as on January 1st? It’s not wrong Who are the new entrants in your for them to have changed, in fact it market? I believe there will be a lot of [email protected] would be strange if they hadn’t. new businesses starting up as job losses rise and people want different 07970 316 622

HOLIDAYS ABANDONED IN FAVOUR OF STAMP DUTY HOLIDAY House vendors and hunters are He continues: “It has been a remarkable exchanging their usual summer holidays turn of events for the residential market, for a stamp duty holiday says one of easing out of lockdown in June to the Shropshire’s leading agents. stamp duty bonus in July. However homeowners are mindful that the clock THE PHONE HASNT STOPPED is ticking and it is unlikely to remain the RINGING! same beyond March 2021. This summer Balfours has more than doubled the number of properties “Buyers are accepting that they do need exchanged compared to July 2019 and to meet the asking price to convert an seen an 80 percent increase in offer into a sale. Indeed we have seen instructions. The Shropshire agent several properties exceed the asking performance figures are on a par with price as buyers, particularly from away Property Mark who says sales for July in and down south, seek to secure their parts of the UK hit a 13 year high. chosen property and peace of mind that they have achieved at least one positive Alistair Hilton, head of sales at Balfours, outcome in a very difficult year. says that while August is traditionally a match their wishes so that they too can quieter month, with many holiday plans “The phone hasn’t stopped ringing capitalise from the stamp duty holiday. changed or abandoned and the during the past six weeks: Home exchequers stamp duty holiday, home owners seeking market appraisals are owners have chosen instead to facilitate up by 24 percent, viewings by As an independent local estate agent their home aspirations. The final prospective buyers are up by 65 we pride ourselves on understanding all ingredient in the residential market is percent. We have a log of buyers who aspects of client needs, from their this year’s turn of events which has are keen to ensure they are alerted to forever home to the practicalities of allowed people time to reflect on their homes coming onto the market which Covid viewing protocol. ” home, work and lifestyle.” 15

Adele Ballantyne, Relationship Therapist shares her lockdown story

Hello everyone, I hope that you are I run educational workshops for said, and offer ways of working to all keeping well and not suffering too legal professionals and also help you to make decisions about much from pandemic fatigue. workshops for those going through what you want to do, and how you divorce- helping with co-parenting want to do it. 2020 has so far been a tough year issues and relationship breakdown. and as we are all emerging into I not only help those wanting to some kind of ‘normality’, for many of There has been a surge in couple maintain and improve their us the future is still an uncertain and relationship work recently as people relationship. scary place. have tried to negotiate living 24/7 with their partners and children. It I spend as much time helping Working as a relationship therapist certainly has tested all of us who live couples navigate relationship for over 10 years in my private together. breakdown and create healthy co- practice on St. John’s Hill, in our parenting partnerships. lovely town has had its ups and People often say when they meet downs, but I think this year has been me for their initial consultation, that We are fortunate to have a varied the most difficult for many reasons. they feel like this is the ‘last resort’, counselling community in they have tried everything they can Shropshire. Finding the right We have all been tested above and think of but if therapy doesn’t work therapist for you is important. beyond what we ever thought we then it’s all over. could cope with, floods and now My three top tips for finding the right Covid19. Some have struggled We are gradually beginning to see one: whilst others have diversified and the benefits of therapy in the U.K 1. What are you looking for? Find thrived. but generally people have mixed the right kind of practitioner. One to thoughts about it. The world of relationships is often a one-person centred? Relationship complex one. Having worked with I would offer this comparison. work? CBT? individuals, couples, families and If you suddenly developed a 2. Make sure they are suitably businesses for many years, I am qualified. often amazed by the resilience of toothache you might put up with it human beings. for a couple of days. If it didn’t settle 3. Ensure they are insured, DBS you would perhaps make an checked and a member of a It seems to me that no matter what appointment to see a dentist. professional body. happens there are glimmers of light Following an examination, the that inspire us and keep us going. dentist would suggest some (Most professional bodies have their Heroes emerge and communities treatment. own list of professionals.) rally together to help those who are struggling. I think that living in a Going to see a therapist is similar to At Eleda Consultancy you can be small town helps us to ‘glue’ seeing any other professional. My sure of professional, confidential, together in times of need and job is to help anyone who has a supportive therapy, whatever your Shrewsbury has definitely achieved relationship problem whether at relationship need. this. home or work. A bulk of the work I do is with family I listen, am non-judgemental and solicitors and their clients. unbiased. I reflect upon what’s been 16

Demand for caravan holiday homes in Mid Wales is booming

Demand for caravan holiday enquiries on the first day of cheap flights and European homes at parks across Mid Wales reopening. package holidays in recent years. is booming with many people from The tables could now be turned. “Pitches that were vacant on many across the West Midlands, Mid Wales parks at the start of the “Uncertainty about airlines, Cheshire and North West England year are now full and my message restrictions on foreign travel and opting for staycation holidays. to anyone thinking about investing the progress of the pandemic in Salop Leisure, one of the UK’s in a caravan holiday home is to act other countries makes people leading caravan and motorhome quickly to avoid disappointment,” apprehensive about leaving this dealerships with sales centres in said Salop Leisure’s managing country.” Shrewsbury, Machynlleth and director Dylan Roberts. Mr Roberts explained that parks Stourport-on-Severn, is reporting “Since the COVID-19 restrictions and businesses across the region high demand for holiday homes at were lifted in Wales, parks across were delighted to welcome back both inland and coastal Mid Wales Mid Wales have reported high existing customers who had been parks. demand from new customers, with longing to return to their holiday The company says sales of up to 80% of enquiries coming homes. caravan holiday homes on some from first time buyers. “The caravan industry is perfectly parks are significantly up on the “The feedback we are receiving is placed to cater for families who same time last year and vacant that customers are planning to value quality time together. pitches across the region are holiday in Mid Wales for the Caravans holiday homes are such being snapped up like hotcakes. foreseeable future, not just this an attractive proposition as they Salop Leisure supplies caravan year. COVID-19 and also Brexit are are able to safely facilitate quality holiday homes and luxury lodges key considerations when people family holidays. to more than 100 holiday home are planning their future holidays. “Even before the pandemic, the parks across Powys, Ceredigion “Staycationing is definitely a feedback we were getting from and the Meirionnydd region of strong trend and Mid Wales seems customers was that they were Gwynedd. to be a very popular destination, looking for better value for money To highlight the demand for which is great news for the and more flexibility with their pitches, one coastal park reported region’s tourism industry and all holiday requirements for the 60 pre-booked appointments in associated businesses. future.” the first week after reopening “Many small businesses across following the COVID-19 lockdown Mid Wales who rely on tourism restrictions. An inland Mid Wales have suffered at the hands of park reported 16 new customer 17

Company Culture in a Remote World The coronavirus pandemic has pandemic progresses and online caused the world to re-think the meetings become standard, company workplace. Working technology will advance, and from home became the normality these interactions will become for huge numbers of people, and more natural. As a result, as the world begins to emerge conveying company culture online from lockdown, working from will also become the new norm. home for many still remains the norm. This has resulted in The virtual world has also put businesses having to rethink their limits on ideas generation. Where attitudes towards company group discussions and ago. Companies need to adapt culture. whiteboards would all help to and update their company culture generate ideas and understanding accordingly to reflect the ever- The workplace is an essential of company culture, online changing world post-Covid19 and element towards building meetings often limit the collective make sure that the stories their company culture, but due to the voice. This is where online employees tell about the business current virtual world, many of workshops rather than formal are relevant to today’s these values are becoming lost as meetings should be promoted to marketplace and revisited the workforce gets used to help encourage creativity. regularly as we adapt. working remotely. Companies are now having to adapt and take their Strong brands are built on For more information on company culture from a physical emotions and stories. The collaboration and many other interaction to an online story. coronavirus pandemic has given business topics visit: us all time to think and reflect. As www.dmlovatt.co.uk or contact We’ve all experienced somewhat companies start to get back to David Lovatt, Creative Director of difficult online meetings, where work, those values may have David Lovatt Design Studio on technology decides as to whether altered. Priorities have changed 01743 884972 07584 257050 we appear articulate or not. As the from what they were a few months [email protected]

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www.dmlovatt.co.uk 18 Is it time to throw away your crystal ball?

All businesses are having to Marketing departments and dramatically adapt to survive in business owners should, but the Covid-19 world. Changes often do not, look closely at are hard to implement, manage customer needs, trends, and and finance. The pace at which habits. Maybe they do the odd we see behavioural change is exit survey or online poll, but alarming. Even those with a do they really understand and crystal ball would struggle to use the information they gather say what business and public to drive the company strategy spending habits will be in 12-18 and marketing? How do they and not just pay unhelpful lip months-time. Like the British ensure the gathering process is service. weather, what the forecast says fit for purpose? Market Knowing the now and the ever- and what the weather does is Research is a specialism, not changing direction of travel is often quite different, making just part of a marketing about the only method we have forecasts unreliable. department brief. to evolve our businesses in this How can businesses evolve to Poorly gathered data, world of speculation and meet these uncertainties? inexperienced questions and constant change. So, throw out Measuring sentiment is an mis-reading the facts will the crystal ball and concentrate excellent way to understand contribute to further issues. It on the now to help understand the now vs. the past which will is vital that companies gather your next steps. indicate a direction of travel, quality customer feedback on a Rosie Beswick – Managing changes in habits and what regular basis, looking back as Consultant, Rosie Consulting factors the customers see as well as forwards. It is important key at each stage of to ensure that if done in house, progression. those clients speak truthfully

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Sabrina Boat Tours in full swing: As we move towards October and considered one of the most haunted Our ghost tour prices halloween, Sabrina Boat once regions in the UK. Adult: £10.00 against are embarking on Ghost Children (5+ yrs): £5.00 Cruises down the River Severn. For a unique experience and a fun Concessions: £8 Throughout October, Shrewsbury's natured event for all of the family, Family (2 adults, 2 children): £25.00 Ghost Cruise sets sail down the why not try a ghost tour with a * Over 60’s, carers, students River Severn showing you our difference ancient town from a new Don't miss out on our spooktacular perspective. This was a place which You don't need to stand out in the ghost tours in October endured centuries of bloody wars, cold to be frightened out of your Because we only run our ghost tours treachery and cold-blooded murder. wits. Instead we take you on an in October, there are seriously From the early settler days where atmospheric journey down the River limited spaces available. We urge marauding Welshmen would attack Severn where your guide will thrill anyone wanting to embark on this the town leaving nothing but death you with the spooky tales and unique insight into the darker side of and destruction in their wake, stories of a bygone Shrewsbury. A Shrewsbury to book now to avoid through to the dark days of the time where mere men would fear disappointment. Some dates have English civil war and to the walking the streets at night, afraid of already sold out. lawlessness that followed. You will what dangers loomed beyond the not be surprised to learn that glow of dimly lit lamps as they flicker Shrewsbury is to this day in the wind. Get involved in these fun filled events:

On Friday October 2nd we invite you to On Saturday October 3rd we invite you On Saturday October 17th we invite you bring your polaroid and dust off your to join us for our Queen tribute night to join us for a story of deception, greed shell suit and get ready to board with plenty of 70s bangers long into the and secrecy on a wonderful riverboat Sabrina back to the 90's. night, as well as a fully stocked bar & a cruise. Meet the captain as he takes one-pot meal you on an evening cruise of mystery on We will have 90s music long into the the River Severn. Who is responsible night, as well as a fully stocked bar and Tickets are £15 each, the cruise will for the death of Susan? Is there more to a one-pot meal depart at 7:30 and last three hours after the guests on the boat than meets the which point we will tie the boat up and eye. Tickets are £15 each, the cruise will continue the party till midnight! depart at 7:30 and last three hours after By piecing together the information, will which point we will tie the boat up and Return to the 70s for an evening, fancy you be our brightest star on the boat continue the party till midnight! dress is encouraged! and win the exclusive prize. fancy dress is encouraged! Visit our website for more information. Cyber sackings rise during pandemic 21 More than one in every passwords, or maybe they three businesses has have been using the internet sacked staff due to a breach in an unsafe way without of company cyber security realising it? since the start of the Coronavirus pandemic, “An unclear approach and according to latest research. lack of understanding about the security standards your Dave Williams, from company expects could Henshalls Insurance have a disastrous effect on Brokers, in Newport and your company if your Shrewsbury, said the systems are infiltrated by lockdown had forced cyber criminals.” companies to reconsider their approach to cyber The survey on cyber crime security with many more was carried out by taking out insurance to Censuswide for IT security cover their tech systems. software provider, Centrify, In the survey, 57% of from home or planned to in and 200 UK firms were businesses said they were the future. “Cyber security has been a asked their opinions. introducing extra measures key issue for several years to authenticate employees “Cyber security is critical if now even before Covid-19 – The research showed that such as fingerprint and you want to keep your but these unprecedented 39% of businesses had facial recognition business safe and you must times have sharpened the sacked staff for breaching technology, and additional ensure you have strict and focus still further. company cyber security steps were required when clear procedures in place,” systems since the start of staff were accessing certain said Mr Williams. “With the vast majority of the pandemic, and that files and accounts. staff working from home, 65% had made substantial “Take the time to develop a the potential for cyber changes to their security More than half the system that makes it security breaches has been policy in response to the businesses had already virtually impossible for your huge – maybe your staff outbreak. banned staff from using staff to access company have been using personal personal devices to work networks and customer laptops and not changing data unless they follow the right procedures.” Diana steps down after 35 years with Wace Morgan The managing director of a leading Shropshire law firm has stepped down after 35 years with the company. Diana Packwood, who headed up Wace Morgan Solicitors, based in Shrewsbury, was a well-known figure in the county’s legal sector. She joined Wace Morgan in 1985 and had been managing director for the last 13 years, building the firm up into one of Shropshire’s top legal names, with a staff team of around 100 people. “The decision to retire as managing director of Wace Morgan was a difficult one, but it was made easier as I knew that the firm would be in the very safe hands of Chris Detheridge “She was a confident and effective respected by her colleagues and who succeeds me,” commented leader with great tenacity and drive clients. Diana, who specialised in and as managing director she led conveyancing work. Wace Morgan out of the 2008 financial “As for me, I am obviously delighted crisis and into the prominent position to be taking over the reins and look to “Over the last few months Chris and I it is now. build upon and emulate Diana’s have worked closely together and I success – we intend to continue to am confident of his ability to take “She was absolutely instrumental in modernise our business and provide Wace Morgan forward and steer it moving us from several offices in town expert legal advice for the people of through the challenging times ahead.” to operate under one roof in a head Shrewsbury, Shropshire, Mid Wales Chris Detheridge commented: “Diana office in Shrewsbury – something she and beyond.” strived for many years to achieve. was a well-respected conveyancer Chris joined Wace Morgan 11 years who consistently put her clients’ “Always a very fair and kind hearted ago and specialises in private and interests first and who was always boss, Diana made WM an enjoyable commercial dispute resolution and is proud of the work she carried out. place to work and she was liked and an accredited civil and commercial mediator. Holidays on the Horizon Again 22 It’s no doubt that the last few months have been a strange time for us all, but now normality’s nearing, we hope that the latter half of the year can provide some hope and excitement after much unexpected change, whether that be seeing loved ones again, heading to your favourite restaurant or jetting off onto a well-deserved holiday. No one knows travel like we do With planes flying through the skies once more, we’re delighted that summer 2020 has begun, bringing us an air of excitement and freedom that we’d forgotten not so long ago. But booking a holiday right now may seem like We don’t just see ourselves as Adapting to the 'New Norm' a minefield; what countries are your local travel agent; we really safe? Will I need to quarantine? One thing’s for sure, we’ve come care about our customers. a long way over the last few Will my travel insurance be valid, Health and safety are just as you may ask? months and the excitement important to us as the holiday around making plans again is Booking your holiday is often itself, which is why we’re something we can all share. half of the fun, and as keeping our finger on the pulse Granted, we’ve all had to adapt experienced travel professionals, to make sure we’re the first to and will continue to do so – and we’re keeping up to date with know of any travel changes. there are no exceptions when on the ins and outs of travel rules Should amended regulations holiday. Whilst resorts are open so that we can answer your impact your booking, whether and welcoming us again, you questions or concerns with you’re home or in-resort, we’ll be may notice some changes; be confidence and clarity. That just in touch to talk you through your prepared for face masks, social leaves you to sit back, relax and options so you can make a distancing and less guests. look forward to your holiday! decision that’s right for you. Whatever you decide, you’re in Bringing you peace of mind safe hands with us.

Darwin Centre refurbishment targets Autumn completion

Shrewsbury Shopping has The refurbishment of the Darwin people looking for something bounced back following recent Centre will also be complete this unique, local and special. events, and is offering everyone Autumn and includes new toilets a safe and welcoming experience and washroom facilities thanks to a number of protocols including, Family Room, that have been put in place Changing Places facility, fresh including sanitiser stations, water fountain and lounge area - directional signage and making everyone's visit that bit enhanced cleaning routines. easier and enjoyable. Shops and cafes are open, including national brands like In addition, this year a new Primark, Clarks, H&M, JD, The specially created shopping Entertainer, Topshop and Marks gallery for independent traders and Spencer. For those looking will be developed in the Darwin for that perfect gift there is also centre. Called The Collective, the Mollie's sweet shop and Meg space will house up to 10 Hawkins, who can now be found independent businesses, with in their brand new stores inside work set to begin in the autumn. the Darwin centre. The new gallery will form a destination in Shrewsbury for 23

Niamh Kelly, Aleesha Skett and Laura Bray prepare to launch HR Dept Wrexham and Chester HR Business expands and welcomes two new faces An award winning HR consultant has “Aleesha is an honours graduate knowledge and experience I already expanded by launching a second HR from the University of have, including the development of business and welcoming two new Wolverhampton and is our newest contracts and employee handbooks. faces. member of staffhaving joined the I will also be studying towards my Níamh Kelly launched The HR Dept team this month (SEPT). CIPD Level 5. Shropshire in May 2018, a company “She was awarded the Oxford “I worked for more than two years as which provides employment law and University Press Law Prize for an HR Administrator dealing with human resources support to small outstanding contributions to the Law mainly handbooks and contracts and and medium sized businesses, and School, which included her pro bono taking on low level ER cases with the won the Start-up Business of the work in the University’s Legal Advice guidance of consultants. I then took Year Award at last year’s Midlands Centre. maternity leave before working as a Business Networking Awards. “Aleesha joins us as Apprentice HR trainee HR Consultant with a very The success of the company led to consultant, has more than three similar job role. the launch of The HR Dept Wrexham years experience working in HR, “My hopes are to continue working and Chester on September 1, which specialises in contracts and alongside Níamh and Laura once I is being fronted by experienced handbooks and has a particular have qualified in my CIPD, continuing Senior HR Consultant Laura Bray. Ms interest in employee relations. to expand my knowledge and Kelly has also added Apprentice HR “Laura started in early August, has confidence even further as a qualified Consultant Aleesha Skett to her team worked in HR for more than 30 years HR Consultant whilst helping to grow to help meet the increased overall and was the ideal choice to be the the client base. I feel this position will demand for the company’s services. face of the new HR Dept Wrexham bring much more opportunity and “More and more businesses are and Chester business - she lives in progression for me and I look forward understanding the need for the area and knows it very well. to seeing what the future holds.” professional advice concerning HR “The decision to expand came after a To contact the team at HR Dept and employment law and the need was identified for a dedicated, importance of getting it right from the Shropshire, call 01743 290474 or professional HR service to support 07741 640504, email start to prevent problems further the small and medium sized down the road,” said Ms Kelly. [email protected] or visit businesses in that area.” https://www.hrdept.co.uk/shropshire/ “The HR Dept Shropshire has been Aleesha, 24, from Trench, Telford, contact very successful and the time is now said: “Both Níamh and the HR Dept right to expand the business. I am could not have been more welcoming To get in touch with HR Dept delighted to welcome Laura and and friendly. Wrexham and Chester, call Laura Aleesha to the team and look forward Bray on 07776 956117 or 01978 “I’m looking forward to getting to working with them in helping an 884328, email involved with projects led by Níamh ever-increasing client base through [email protected] or visit the and Laura and assisting them in the often complex and demanding website at whatever way I can to build on the world of HR and employment law. www.hrdept.co.uk/wrexham-chester 24

What if? ...... Preparing for the future is as important as focussing on the here and now

There is no denying that the to see it that way; perspective sadly we’ve also seen the last six months has put has never been so subjective. opposite and not only do massive pressure on loyal employees lose their Part of the planning should business owners and senior jobs, but Profits are reduced, include a review of your team members. Capital value is eroded and partnership and/or Legacies are tarnished. Keeping everything together shareholder agreements and ‘at work’ (though in reality associated “Profit Protection” Peace of mind is probably not more likely on a makeshift Insurance arrangements. as expensive as you think… desk in a spare room at If you allow yourself to To arrange a second opinion home) has demanded a consider some ‘what if” regarding your own mental toughness rarely questions, you may arrangements, in the strictest tested. How different appreciate the need: confidence, contact Graham companies have fared Mills on 01743 240968, by depends as much on their • What if a shareholding email specific sectors as the Director were to die or [email protected] or leaderships’ ability to flex. suffer a terrible illness? visit www.njwealthplanning.co.uk As we all plan-ahead, either • What would happen to their shares? to maintain stellar progress or Nick Jones Wealth Planning is simply ‘get back on the • Can the business afford to an Appointed Representative of horse’, it is a great time to buy back the shares from and represents only refresh our respective short, the deceased’s family? St. James’s Place Wealth medium and long- term • Are business liabilities/ Management plc which is borrowings also covered? authorised and regulated by the goals. Financial Conduct Authority for • Are we reliant on one or the purpose of advising solely two Key members of staff? on the Group’s wealth There will inevitably be management products and casualties as some business • Would the business survive if they died? services. More details of which models that have remained are set out on the Group’s unchanged for decades get website www.sjp.co.uk/ left behind. This changing We have seen examples of products landscape also provides local businesses continuing opportunities for those willing as everything was in place; 25

Excite Shropshire buyers with these 10 finishing touches

With the recent announcement by little scene will encourage buyers to Chancellor Rishi Sunak of the raise start imagining life within your in the Stamp Duty threshold until home, a key step to an offer being 31 March 2021, we have seen a made. spark of new interest from potential buyers in Shropshire. We have 4. A touch of intrigue talked in the past about ensuring The lockdown and our reliance on that you stage your home when you Zoom has seen us gaining an place your property on the market, insight into people’s homes, and, to attract buyers and also to help as such, we have been having a achieve the highest possible price. nosey at what’s been on people’s When you have a viewing coming shelves and bookcases. Instead of up, we would suggest you add having them overflowing with some finishing touches as buyers things, mix up objects and space find it easier to fall in love with a them out – from books, well-staged home. This is why our accessories, photographs and even of the best cleansers of a room is team at Samuel Wood have put plants, when styled right your simple fresh air. together this guidance on how to bookcase can really transform a excite buyers with these 10 room. Think about grouping 8. A touch of tactile finishing touches. matching or similar accessories Textures are incredibly alluring; how into groups of three and stacking many times have you seen 1. A touch of zest larger books flat. something that looked so soft you Don’t assume that finishing couldn’t stop yourself touching it? touches will be a costly addition to 5. A touch of glamour We’ve all been there! We know that your home-staging kit – when you Just like your bookshelves, coffee touching is not allowed on viewings next go shopping, pop a bag of tables, once styled, can add right now, but using luxurious lemons in your trolley. Simply personality to a room. Don’t leave textures such as statement adding a glass vase or bowl of your coffee table empty, but it cushions or a throw can enrich any lemons and limes has the incredible shouldn’t be overflowing with this space. effect of making your kitchen feel and that. Just select a small clean and fresh; this stylish addition number of items, you can also use 9. touch of fluff also adds a touch of colour. a small decorative tray with a Back to bathrooms for our next Remember to keep your kitchen couple of accessories and even a finishing touch, and this time we’re worksurfaces as clear as possible coffee table book. Creating the talking towels. Who wants to see so that this finishing touch stands ideal space to relax will give buyers your everyday towels on display? out. the urge to sit down and make They don’t necessary give off the themselves at home. ‘relaxing haven’ vibe you’re trying 2. A touch of the natural to create, so why not invest in Often it’s the small statements that 6. A touch of designer ‘viewing towels’ that come out only can make the biggest difference, Bathrooms and bedrooms are when a viewing is taking place. such as a vase of flowers, naturally filled with lots of bottles These extremely fluffy little preferably seasonal. Flowers will and jars of all shapes and sizes additions will add a spa-like feel, add their gorgeous natural aroma containing toiletries and make-up. and if your bathroom wins buyers’ and enhance the room with their These items can quickly make any hearts, your home may not be far colour and personality. Place in room feel cluttered and can distract behind. key rooms within your home, their potential buyers. You want these warmth and overall sense of home spaces to feel luxurious, and this 10. Light will spark a smile in buyers. can easily be achieved by removing Everyone wants to walk into a room the masses and just leaving a small that feels light and airy, which is 3. A touch of scenes number of designer or visually why you need to make as much Interior designers are experts at beautiful items on display. use as possible of your home’s setting the scene in a room, which natural light. Make sure that all you will have seen should you have 7. A touch of natural scent your curtains and blinds are open visited a show home or even flicked Artificial scents are a really personal wide so you can let that lovely through a homes magazine. You thing, but some can be extremely natural light flood into each of your too can use this finishing touch to over-powering and can make rooms. In addition to natural light, create little scenes around your buyers want to leave a room as make use to your lamps; these add home for buyers to connect with. quickly as possible. We all know warmth and can make darker For example, you may set your that artificial scents have their spaces feel more cosy and homely. dining table with a couple of place place, and you know which aromas settings; position a throw, tray, you prefer in your home. But for If you’re thinking of selling your cafetiere and cup with a book on viewings, don’t use plug-in scents, home in Shropshire, call our team the bed in the master bedroom; lean towards more natural at Samuel Wood today on 01743 leave some home-cooked goodies fragrances, such as the flowers we 272710 or 01584 875207, as we on a stand in the kitchen. Each suggested above. Remember, one have more buyers looking for their next home every day. 26

Clair Steve Martin Edward Ann Moelwyn-Williams Asterley Reader Moelwyn-Williams Tudor Friendly faces from TCA

Shrewsbury firm TCA Accountants celebrates its 1oth anniversary in business in October – even if the party is likely to be virtual due to the global pandemic. In that time they have become a friendly face in the town.

e’re nearly ready to party. Or centre and are very much part of the business community in the town centre. would be in normal times. We love shopping in Shrewsbury Market and visiting all As it is, we may have to work out a way the lovely independent shops in town. toW celebrate our 10th birthday on 1 October in a virtual For us, a walk round town or through The Quarry at format. lunchtime is the perfect networking opportunity. Strange and challenging times but TCA Accountants are We are keen supporters of the Shrewsbury BID and very very much in business, supporting our clients through the much welcome all the great work it does for businesses in myriad of problems facing them at the moment. the river loop. When we set up the practice 10 years ago our focus was Our aim is always to offer a friendly, helpful service. healthcare clients and this is still a very significant part Lots of smiles to accompany good practical advice is of what we do, but as our practice developed we realised how we like to work. that we also wanted to work with local clients, be they If you think you might like to explore our services then businesses, charities or individuals looking for tax advice. do please have a look at our website www.tcallp.co.uk or We are based on Claremont Bank in Shrewsbury town phone the office on (01743) 257300 for a chat. 27 How do self-isolation rules affect Statutory Sick Pay? Self-isolation is one of the biggest Will my employer still pay me if I the ‘quarantine list’? changes to daily life that has been have to self-isolate? If you have travelled to a country on brought in due to the coronavirus Unfortunately, the answer to this is the ‘quarantine list’, you will have to pandemic, and one that is likely to not simple. self-isolate upon your return and are cause some headaches for not entitled to SSP. Your employer is employers and employees alike. If you cannot work because you must self-isolate then you are under no obligation to pay you in With local lockdowns and changes this instance. to the list of countries where you do entitled to Statutory Sick Pay (SSP) and don’t need to self-isolate upon if you are self-isolating because you If you are able, and your employer return, its vital to understand the (or someone you live with or agrees, then you could work from implications of self-isolation for someone in your support bubble) home during this time – which would employment. has tested positive or has be at your normal rate of pay. If you symptoms, or if you are contacted have enough annual leave left, you When do you need to self-isolate? by Test and Trace. You will need to could also take this time as annual Self-isolation means a person must produce an isolation note which can leave. Alternatively, you may be able stay in their home for a set period of be issued from the NHS website. take this time as unpaid leave if your time. This means you cannot go to a However, if you have to self-isolate employer will allow it. shop, have visitors or leave your because you have travelled to a Working together house to work. You must self-isolate country on the UK’s ‘quarantine list’ if: It is vital that both employers and then you are not entitled to SSP. So, employees understand their • You have tested positive for for example, many people had coronavirus changing rights and obligations at • You have coronavirus symptoms travelled to Spain from the UK and this time. Employers and employees • You live with someone who, or were in the country when Spain was are strongly encouraged to work someone in your support added back on to the quarantine bubble, has tested positive or together and to be as flexible as list. Those individuals would have to possible during a difficult time. has symptoms self-isolate upon their return, and • You are told by the NHS Test and Trace that you’ve been in would not be entitled to SSP – even If you have any questions, don’t contact with someone who has though Spain was not on the list hesitate to get in touch with the tested positive when they began their trip. • You travel to a country on the team at Terry Jones Solicitors today. UK’s ‘quarantine list’. What are my employment rights if I have travelled to a country on

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Thank you to all those who have contributed to this issue interactive Shrewsbury Business Chamber magazine. The opinions expressed here do not necessarily represent the views of the editor, or those of Shrewsbury Business Chamber. To advertise in future issues please contact our editor Max Ball on 07859 123417 or email [email protected]