March Newsletter
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The Train at Pla,orm 1 The Friends of Honiton Staon Newsle9er 12 - March 2021 Welcome to the March newsle0er. As well as all the latest rail news, this month we have more contribuons from our members and supporters, as well as the usual update on engineering work taking place along our line over the next couple of months. We also take the opportunity to remember the 50th anniversary this year of the demolion of William Tite’s original staon building at Honiton. Hopefully, as the front image shows, Spring is on its way. Remember that you can read the newsle0er online or download a copy from our website. (Photograph by Vernon Whitlock) SWR Research Shows Likely Future Changes to Rail Travel Research commissioned by South Western Railway suggests that rail travel will look very different in a post-pandemic world. SWR has invesgated the possible impact of the pandemic on train travel and the main concerns passengers have about returning to the railways. They spoke to over 6,000 people across the region between April and October 2020. Their research has explored passenger’s atudes to SWR and to travel in general. These studies highlighted three key safety concerns held by passengers, that train companies need to connue to address. These are: other passengers’ adherence to safety measures, crowded trains, and the cleanliness of trains. The key finding of this research is that five key changes in behaviour are likely to have a long term impact on SWR. These are: • A move to remote meengs, held online through plaPorms such as Zoom and Microso Teams; • A move away from public transport back to the car; • More people choosing to work from home in the future; • A fla0ening of the rush hour peak, with a longer, but less intense peak period; • More people intending to take holidays in the UK in the future. The research supports comments made at February’s Naonal Rail Recovery Conference, which suggested that in the short to medium term we may see: • More commuters reducing, by up to half, the number of days when they travel to work; • Business travel reducing to 80% of its pre-pandemic level; • A rise in weekend leisure travel, especially in the summer months. SWR’s research suggested that leisure travel might inially increase by up to 10% over its pre-2020 level, as pent-up demand is released and more people take short breaks and day-caons (days out to places of interest, resorts and so on). People are also eventually likely to return to something like their previous shopping habits, although reduced somewhat by a rise in online shopping that is unlikely to be reversed. Rail Users Group Updates Its Plans to Take Account of The New Normal The Salisbury to Exeter Rail Users Group (SERUG), to whom we are closely linked, have recently updated their key objecves, in the light of the events of the last tumultuous year we have all lived through. The launch was reported in the Midweek Herald on February 10th. SERUG Objecves In a Post-pandemic Environment: SERUG supports efforts by the railway industry to meet government decarbonisaon targets and to build back be0er. The results must be be0er for passengers, be0er for the environment and the economy. Rail remains the most sustainable form of public transport. At this me we are seng out our priories as we recover from the pandemic: 1) Encourage Passengers Back to the Railway We will work with the rail industry, MPs, Local Councils and others to develop a railway that puts the passengers first, whose services are reliable, and which provides a safe and pleasant travel environment, with be0er connecons between rail and local transport networks. Re-instatement of a minimum hourly service between Exeter and Waterloo throughout the day is essenal. Although some commuter and business travel may reduce, leisure travel is likely to increase. Value for money will therefore be vital in aracng passengers back to the railway, and we will lobby for a simplified fares structure. Exisng staon staffing levels should be maintained. 2) Maintaining Staffed Staons and Improving Facilies The west of England has a higher than average percentage of people over 60, many of whom rely on staon staff to assist in planning journeys. Whilst access to online booking/ckeng will develop, staon staff also provide the human touch and add a degree of security for passengers. They will play an important role in encouraging passengers back to the railway. We will lobby to increase car parking capacity where required, to meet the demands of returning passengers. Disabled access should be provided to/from all plaPorms at all staons. 3) Improved Resilience and Capacity Between Salisbury and Exeter The current infrastructure struggles to provide a reliable and resilient metable. The West of England Line Study (2020) made specific proposals to improve the line and is supported by all local MPs. More passing loops, extended secons of double track and upgraded signalling would improve be0er metable resilience and allow several vital improvements: • Introducon of the Devon Metro service serving all staons between Axminster and Exeter. • Improved capacity on the line to allow the diversion of GWR services, when the line between Exeter and Taunton is closed. • A half hourly service throughout the day between London Waterloo and Yeovil Juncon, when demand is sufficient. 4) Replacement of the current Call 158 and 159 Diesel Trains The reliability of these 30-year-old trains is sll a concern, despite recent engine overhauls. New rolling stock is required, which should be capable of operang at 100 mph where infrastructure allows. New trains must meet de-carbonisaon targets. Bi-mode (diesel/electric trains) should be considered. New rolling stock should have corridor connecons to all carriages, fully accessible toilets, and a good passenger environment including comfortable seang, WiFi and power points. There should be more luggage space than at present, with standard and first-class accommodaon. 5) Electrifica6on and Faster Journey Times The maximum speed on key secons of the line should be increased to 100mph. Electrificaon from Basingstoke to Salisbury (as a minimum) would also reduce journey mes and contribute to de-carbonisaon. Together with the resilience improvements and new rolling stock, this would cut journey mes between London and Yeovil by around 20 minutes. 6) Maintain Recently Increased Seang Capacity on All Trains Most services operang west of Salisbury in early 2021 have been formed of six coaches, which gives a theorecal seang capacity of 380 passengers. This has assisted with social distancing during the pandemic. Retaining six-carriage trains would provide be0er capacity when services and passenger numbers return to normal. New rolling stock should match the current capacity. 7) Re-instatement of Catering Services on All Trains The re-instatement of a catering service on all trains is essenal. Few staons west of Basingstoke provide on-plaPorm catering, and those that do oen have limited opening hours. Passengers expect catering on long distance rail journeys. They will not be aracted back to the railway without a catering facility for the majority of their journey. 8) The Ability to Join and Split Trains at Yeovil Juncon This would make be0er use of rolling stock and provide a wider range of journey opportunies, including improved connecons to Weymouth, Westbury, Bath and Bristol. Rail Company Wins Customer Service Award South Western Railway (SWR) has recently been recognised for achieving naonally recognised standards in customer service, underpinning the company’s declared determinaon to improve the passenger experience in readiness for more people travelling on the railway aRer lockdown. Every aspect of SWR’s “customer facing departments” underwent 18 months of rigorous examinaon, before being awarded ‘Pung the Customer First’ accreditaon by Customer First UK. SWR is now part of a select group of train companies to undertake assessment and to receive this presgious accreditaon. Over 250 member of SWR staff were surveyed or interviewed by Customer First assessors, who visited the train company’s operaons facilies in Basingstoke. They also conducted numerous “secret shopper” visits at some of the busiest staons on its network, to gain first-hand experience of being a SWR customer. As well as improving customer service, SWR has spent the last few months invesng heavily in its network to prepare for the return of more customers. Although we have yet to see the much hoped-for repainng of the staon, Honiton has already seen the installaon of free WiFi at the staon, and the complete resurfacing of the car park. We await the compleon of the project in install a new cycle rack with a set of hireable electric bikes, with a smaller rack also installed at the District Council offices. This work has been delayed by the pandemic. Chrisan Neill, South Western Railway’s Deputy Customer Experience Director, said: “We’re delighted to have been awarded the Pung the Customer First accreditaon as it recognises how we’re pung the customer experience at the centre of everything we do. “Government lockdown restricons mean many customers are not currently using our services, but this doesn’t mean we’re resng on our laurels. We’re doing all we can to deliver a great experience for customers at every part of their journey in preparaon for when they return in beEer mes.” Honiton Remembers Its Lost Sta6on Building In 1971 Honiton lost its original staon building, designed by William Tite, and constructed in me for the opening of the line in 1860. Tite was MP for Bath from 1855 unl 1873. He was also an architect, who designed London’s Royal Exchange. However, he went on to specialise in designing railway staons, oen working in tandem with the railway engineer Joseph Locke, who became MP for Honiton.