About iHub Research *iHub_ – Nairobi’s Innovation Hub for the technology community is an open space for the technologists, investors, tech companies and hackers in the area. This space is a tech community facility with a focus on young entrepreneurs, web and mobile phone programmers, designers and researchers. It is part open community workspace (co-working), part vector for investors and VCs and part incubator. The research arm of the iHub focuses on technology and its uses in East Africa. We facilitate local research capacity building and conduct local qualitative and quantitative research in East Africa, by East Africans. We bring information on technology and its uses to the technology community, enabling entrepreneurs and developers to make better decisions on what to build and how to build it. iHub Research emerged from discussions in ICTD2010 on the dearth of research originating from Africa. It is one of several initiatives that the Network for African Researchers has instigated. Driving Local Tech Research in Africa Our core management team is supported by brilliant research associates and fellows. All research is advised and reviewed by a group of mentors with a longstanding presence in research and technology. We seek to achieve the following through our research journey in Kenya, East Africa and Africa: ● Tell stories about the community and create a space for researchers to tell their own story; ● Augment and foster the visibility of African ICT researchers; ● Improve quality of ICT research and publication output from Africa; ● Identify, facilitate and stimulate peer review of working papers on African research while encouraging collaboration and knowledge networks to support cross-disciplinary research; ● Match researchers with appropriate mentors who can help to accelerate their writing. Major Research Areas: ● Mobile and Web ● Governance ● Innovation and Enterprenurship About Research Solutions Africa Research Solutions Africa Limited (RS) was established and registered in Kenya in 1996. Since then we have undertaken hundreds of surveys in the social and market research realms. Amongst others, we undertake surveys in such specific areas like project Monitoring & Evaluation, baseline surveys, communication studies, retail census and/or audit, customer satisfaction surveys, mystery shopping, usage and attitude surveys, brand equity and consumer behavior. We provide consultancy services in such specialist areas as project management, branding, sales forecasting, communication and advertising, optimizing distribution channels, pricing and price elasticity, etc. Over the years we have built a sturdy database of qualified and reliable field team made up of enumerators, team leaders, supervisors, field controllers, trainers, moderators, rapporteurs and coordinators. Based on this therefore, we are able to provide the requisite number of the enumerators required in the proposed survey, and implement a very high quality of data collection and processing procedures based on our established quality control measures. Household Questionnaire THE INFODEV BoP SURVEY – KENYA HOUSEHOLD QUESTIONNAIRE – final ADMINISTRATIVE INFORMATION Questionnaire number Date of interview: Time of interview: Start Stop (24 hr clock) Name of interviewer: Place of interview: Location Constituency County Province Area of interview 1. Urban 2. Rural Type of dwelling 1.1 Formal residential 2.1 Formal settlement 1.2 Informal settlement 2.2 Informal settlement Number of visits (max. of 3) Number of visits Reason for call back 1 2 3 Refused to be interviewed 1 1 Target respondent not at home 2 2 No one in the household 3 3 Respondent not able to be interviewed due to medical 4 4 reasons (very sick, dump, etc) No adult member in the household 5 5 Not applicable 99 99 Outcome of final visit Successful Incomplete Replaced Field quality control checks (sign as appropriate) Activity undertaken by Activity Interviewer Team leader Supervisor Edited Reviewed Accompanied Back checked Called back INTRODUCTION Good morning/ afternoon/ evening? My name is ………………………… from Research Solutions Africa, a Market and Social Research firm based in Kenya. We are currently conducting a survey on the use and application of mobile phone services and products in a number of regions in the country. The results of the survey will inform various mobile phone stakeholders on the current mobile phone usage status and recommend areas for further improvement. The survey is likely to take about 45 minutes, and there is no right or wrong answers. The information that you provide will be kept strictly confidential. Are you willing to take part in the survey? SCREENER S1. Is this your usual place of residence? YES………….1 CONTINUE NO………2 CLOSE 3 S2. Have you ever owned a mobile phone? YES………….1 CONTINUE NO…………..2 CLOSE S5. LSM- Which of the following things do you have in your household? STEP 1 – Score Item or service title Circle all that apply Do you have a Colour TV 18 Did you access the Internet during the past 4 weeks? 49 Do you have a Satellite dish/ DSTV/Cable TV subscription? 34 Do you have a built in kitchen sink in your household? 31 Do you have a Microwave oven? 32 Did you read a newspaper in the last 7 days? 17 Do you have a video recorder? 18 Do you have a mobile / cell phone with a working line? 16 Do you have an electric iron? 17 Do you have a personal computer for your own personal use at home? 34 Do you have a fixed telephone line at home or an outstanding application for one? 14 Have you watched TV in the last 7 days? 17 Do you have access to e-mail (via own/friend’s mobile phone, own/friend’s 41 computer, or via internet café? Do you have washing machine? 32 Do you have refrigerator? 20 Do you have a Hi-Fi or music centre? 17 Do you have a Free Standing Deep Freezer? 19 Do you have a Video camera/camcorder? 35 Do you have an account with a Commercial Bank? 15 Do you live in a Brick house/ cluster house/ condominium/flat 11 Do you have one or more cars in your household? 12 Have you Bought adult clothing in the past six months? 10 Add this every time (constant) 32 Step 2 : Add all circled scores including the constant STEP 3 : Look up PAN AFRICAN 2004 LSM group LSM If total score is Group Up to 37 1 CONTINUE 38 To 54 2 CONTINUE 55 To 70 3 CONTINUE 71 To 87 4 CONTINUE 88 To 103 5 CONTINUE 104 To 120 6 CONTINUE 121 To 153 7 CONTINUE 154 To 186 8 CONTINUE 187 To 219 9 CONTINUE 220 To 252 10 CONTINUE 253 To 285 11 CLOSE 286 To 318 12 CLOSE 319 To 352 13 CLOSE 4 353 To 385 14 CLOSE 386 To 418 15 CLOSE 419 To 451 16 CLOSE 452 to 999 17 CLOSE SECTION A: DEMOGRAPHIC INFORMATION I would like to start of the interview by asking you some general questions about yourself and your household. Respondents details A1. Gender (observe) 1. Male 2. Female A2. Name (optional) A3.Telephone contact A4. How old are you? (years completed) A5. What is your highest level of education 1: Primary 2: Secondary 3: College 4: University completed? 5: None 6: Other (Specify) ………………………………………………………. A6. Do you have any other training(s)? 1: YES 2: NO A6.1 If yes, specify A7. What is your marital status? 1: Single 2: Married 3: Widow 4: Widower 5: Divorced A8. Do you have children? 1: Yes 2: No A8.1 If yes, how many children do you have? …………………………………………….. A9. What is the size of your household? Description of the household members: A9 A9.1 A9.2 A9.3 A9.4 A9.5 A9.6 Hhd member in relation to the Age (in Most common means Numbe Average monthly hhd head (from Gender completed Occupation of telephone r (size) income (Kshs) the oldest to years) communication the youngest) 1. Hhd head 1. O - 11 1. Below 5,000 1. Own mobile phone 2. Wife/husb 1: Male 2. 12-15 2. 5,000 – 10,000 2. Other hhd and/partn 3. 16-19 3. 10,001 – member’s mobile er 2: 4. 20-23 15,000 phone 3. Father Female 5. 24-30 4. 15,001 – 3. Public telephone 4. Mother 6. 31-35 20,000 bureau 5. Son 7. 36-54 5. 20,001 – 4. Hhd land line 6. Daughter 8. 55+ 25,000 5. None 7. Brother 6. 25,001 – 6. Others 8. Sister 30,000 (specify)…………. 9. Other 7. 30,001 + 99. N/A relative 8. Dependant 10. Other 98. D/K (specify) 1 2 3 4 5 6 7 8 5 9 10 A10. What is your current 1. Employed (formal) employment status? 2. Employed (informal) – casual worker 3. Self employed (technical) (tick all that apply) 4. Self employed (business operator) 5. Farmer 6. Students 7. Other (specify) ……………………………… A11. Do you have electricity in 1: YES 2: NO your house? A12. Are you currently paying 1: YES 2: NO school fees to anyone, including yourself? A12.1 If Yes, how much on 1. Below 5,000 average are you paying in 2. 5,001 – 10,000 total, per year? 3. 10,001 – 15,000 4. 15,001 – 20,000 (Kshs.) 5. 20,001 – 25,000 6. 25,001 – 30,000 7. 30,000 and above A13. How much on average do 1. 2. Informal 3. Donations / 4. you earn per month through Formal employment assistance from Others ….. (Kshs) employment others (Specify) ………………… … SECTION B: USAGE OF EXISTING MOBILE PHONE SERVICES, PRODUCTS AND APPLICATIONS B1. Do you have a mobile phone now? 1: YES 2: NO B2. When did you acquire your very first phone? (years/months ago) 1. Bought it myself 2. Bought for by parents/ a relative/ friend 3.