IIC-CIC-MIC-ITC-HS-FS

Instructions for use Model overview This booklet is valid for the following hearing aid families and models:

 Oticon Alta Pro  Oticon Nera Pro  Oticon Ria Pro  Oticon Alta  Oticon Nera  Oticon Ria

 IIC Invisible-In-the-Canal  CIC Completely-In-the-Canal  MIC Mostly-In-the-Canal  ITC In-the-Canal  HS Half-Shell  FS Full Shell Introduction to this booklet Intended use This booklet guides you in how to use and maintain your new hearing The hearing aid is intended to amplify and transmit sound to the ear aid. Please read the booklet carefully including the Warning section. and thereby compensate for impaired hearing within mild to severe This will help you to achieve the full benefit of your new hearing aid. hearing loss. The hearing aid is not intended to be used by children younger than 36 months. Your hearing care professional has adjusted the hearing aid to meet your needs. If you have additional questions, please contact your hearing care professional.

About Start up Handling Options Warnings More info

For your convenience this booklet contains a navigation bar to help you navigate easily through the different sections. IMPORTANT NOTICE The hearing aid amplification is uniquely adjusted and optimised to your personal hearing capabilities during the hearing aid fitting performed by your hearing care professional. Table of content Replace O-Cap filter (hearing aids with 312 and 13 batteries) 29 Insert the hearing aid 30 About Remove the hearing aid 31 Identify your hearing aid style 8 Options Size 10 battery (CIC shown) 10 Optional features and accessories 32 Size 312 battery (ITC shown) 12 Mute the hearing aid 33 Size 13 battery (Full shell shown) 14 Change programs 34 Identify left and right hearing aid 16 Change volume with the push button 36 Battery 17 Change volume with the volume wheel 37 Start up Wireless accessories 40 Turn the hearing aid on and off 18 Other options 41 When to replace a battery 19 Warnings Replace the battery 20 Warnings 42 Handling More info Caring for your hearing aid 22 Troubleshooting guide 48 MultiTool for handling batteries and cleaning 24 Conditions of use 50 Filter replacement 26 Warranty certificate 51 Replace ProWax filter (all hearing aids) 27 International warranty 52 Replace T-Cap filter (hearing aids with 10 batteries) 28 Technical information 53 About

Identify your hearing aid style For your in-the-ear hearing aid, there are several different styles and Size 10 battery Size 312 battery Size 13 battery sizes. Please identify your style. This will make it easier for you to (IIC, CIC, MIC, ITC, (ITC, HS, FS) (ITC, HS, FS) navigate through this booklet. HS)

IIC shown ITC shown HS shown

All styles come in different shapes and with different configurations.

8 About Start up Handling Options Warnings More info 9 Size 10 battery (CIC shown) What it is What it does

Push button Change program/ ProWax speaker volume Sound out protection

To help pull out the hearing aid Pull out string from the ear canal

Battery drawer Contains the battery. Battery T-Cap drawer is the on/ Sound in microphone off switch protection Vent Vent Components may be positioned differently on your hearing aids.

10 About Start up Handling Options Warnings More info 11 Size 312 battery (ITC shown) What it is What it does

O-Cap microphone protection Volume wheel ProWax speaker Sound in Change volume Sound out protection

Battery drawer Contains the battery. Battery drawer is the on/ Push button off switch Change program Vent Vent Components may be positioned differently on your hearing aids.

12 About Start up Handling Options Warnings More info 13 Size 13 battery (Full shell shown) What it is What it does

O-Cap microphone Volume wheel Change volume protection Sound in ProWax Sound speaker Contains out protection the battery. Battery drawer Battery is the on/off drawer switch

Change program Vent Push button Vent Components may be positioned differently on your hearing aids.

14 About Start up Handling Options Warnings More info 15 Identify left and right hearing aid Battery It is important to distinguish between the left and the right hearing Your hearing aid is a miniature electronic device that runs on special aid as they might be shaped and programmed differently. batteries. To activate the hearing aid, you must insert a new battery in the battery drawer. See how in the “Replace the battery” section.

A BLUE shell, text or dot identifies the LEFT Battery drawer hearing aid.

A RED shell, text or dot Refer to the first pages of the identifies the RIGHT About section to see your hearing aid. hearing aid’s battery size. Pull out to open

16 About Start up Handling Options Warnings More info 17 Start up

Turn the hearing aid on and off When to replace a battery The battery drawer is also used to switch the hearing aid on and off. To When it is time to replace the battery you will hear two beeps preserve the battery, make sure your hearing aid is switched off when repeated in moderate intervals until the battery runs out. you are not wearing it.

Turn ON Turn OFF Close the Open the battery battery Two beeps Four beeps = The battery is running low = The battery has run out drawer with drawer. the battery Battery maintenance tip in place. To make sure the hearing aid is always working bring spare batteries with you, or replace the battery before you leave home.

18 About Start up Handling Options Warnings More info 19 Replace the battery 1. Remove 2. Uncover 3. Insert 4. Close Tip

MultiTool

Fully open the Remove the sticky Insert the new battery Close the battery drawer. The The MultiTool can be used for battery drawer. label from the + side into the battery hearing aid will play a jingle. battery change. Use the magnetic Remove the battery. of the new battery. drawer. Hold the hearing aid close to your end to remove and insert batteries. Make sure the + side ear to hear the jingle. Tip: Wait 2 minutes so that the faces the + on the The MultiTool is provided by your battery can draw air, to make battery drawer. hearing care professional. sure to function optimally.

20 About Start up Handling Options Warnings More info 21 Handling

Caring for your hearing aid When handling your hearing aid, hold it over a soft surface to avoid Clean the vent by pressing the brush through the hole while twisting damage if you drop it. it slightly.

Cleaning the hearing aid Carefully brush away debris from the microphone openings with a clean brush. Gently brush the surface.

Vent Vent

Microphone openings IMPORTANT NOTICE Use a soft, dry cloth to clean the hearing aid. It must never be washed or immersed in water or other liquids.

22 About Start up Handling Options Warnings More info 23 MultiTool for handling batteries and cleaning The MultiTool contains a magnet which makes it easier to replace the If the vent is very small, a special tool may be required. Please consult battery in the hearing aid. It also contains a brush and a wire loop for your hearing care professional. cleaning and removing ear wax. If you need a new MultiTool please contact your hearing care professional.

Magnet Wire loop

Brush

IMPORTANT NOTICE The MultiTool has a built-in magnet. Keep the MultiTool 30 cm away from credit cards and other magnetically sensitive devices.

24 About Start up Handling Options Warnings More info 25 Filter replacement Replace ProWax filter(all hearing aids) If you experience reduced sound quality, it is time to change the 1. Tool 2. Remove 3. Insert filters.

Please refer to the following pages for instructions on how to replace the appropriate filters. New filter

Remove the tool from Push the empty pin Insert the new ProWax the shell. The tool into the ProWax filter filter using the other has two pins, one in the hearing aid pin, remove the tool IMPORTANT NOTICE empty for removal and pull it out. and throw it out. and one with the Always use the same type of wax filter as was originally supplied with the new ProWax filter. hearing aid.

If you are in any doubt about the use or replacement of wax filters, contact your hearing care professional.

26 About Start up Handling Options Warnings More info 27 Replace T-Cap filter Replace O-Cap filter (hearing aids with 10 batteries) (hearing aids with 312 and 13 batteries) 1. Tool 2. Remove 3. Insert 1. Tool 2. Remove 3. Insert

new filter new filter

Remove the tool from Push the tool fork Insert the new T-Cap Remove the tool from Push the pointed end Insert the new O-Cap the packaging. The under the top edge filter and remove the the packaging. The of the tool into the filter using the other tool has two ends, of the used T-Cap tool by twisting it tool has two ends, existing O-Cap filter end of the tool, remove one for removal and filter and lift it out. slightly. Throw the tool one for removal and and pull it out. the tool and throw it one with the new out after use. one with the new out. T-Cap filter. O-Cap filter.

28 About Start up Handling Options Warnings More info 29 Insert the hearing aid Remove the hearing aid Step 1 Step 2 Hold the hearing aid by the pull-out string (if available). Gently pull the hearing aid from the ear canal.

If your hearing aid doesn’t have a pull-out string, you can remove it by pulling on the edge of the hearing aid.

Hold the hearing aid with the Gently pull your ear outwards and coloured dot facing upwards. Place push the hearing aid into the ear the tip of the hearing aid in your canal, twisting slightly if necessary. ear canal. Follow the natural contour of the ear IMPORTANT NOTICE canal. DO NOT use the battery door as a handle to insert or remove your hearing aid. It is not designed for this purpose.

30 About Start up Handling Options Warnings More info 31 Options

Optional features and accessories Mute the hearing aid The features and accessories described on the following pages are Use the mute function if you need to silence the hearing aid. optional. Please contact your hearing care professional to find out how your hearing aid is programmed.

If you experience difficult listening situations, a special program may be helpful. These are programmed by your hearing care professional. Apply a very long press to the push button to mute the Write down any hearing situations in which you may need help. hearing aid. To reactivate the hearing aid, push the button briefly.

IMPORTANT NOTICE Do not use the mute function as an off switch, as the hearing aid still draws current from the battery in this mode.

32 About Start up Handling Options Warnings More info 33 Change programs To be filled out by the hearing care professional

Your hearing aid can have up to 4 different programs. These are programmed by your hearing care professional. Program Sound you will hear When to use when activated

1 “1 beep” Press the button to change program. Use a short press if the push button is used for program change only and 2 “2 beeps” a long press if it is also used for volume control. 3 “3 beeps” Note that if you have two syncronised hearing aids, (both hearing aids respond when either push button 4 “4 beeps” is operated) the RIGHT hearing aid switches forward from e.g., program 1 to 2 and the LEFT hearing aid switches backwards from e.g., program 4 to 3. Program change: If your hearing aids work independently, you must Independent Syncronised press the buttons on each hearing aid. LEFT RIGHT

Short press Long press

34 About Start up Handling Options Warnings More info 35 Change volume with the push button Change volume with the volume wheel The push button allows you to adjust the volume. The volume wheel allows you to adjust volume. You may hear a click when you turn the volume up or down. You may hear a click when you turn up or down volume.

MAXIMUM A short press on the RIGHT hearing aid Down Up START-UP increases volume. LEVEL Turn forward to turn up volume. A short press on the You hear 2 LEFT hearing aid beeps at the Turn backwards to decreases volume. start-up level turn down volume.

MINIMUM

To be filled out by the hearing care professional Volume change LEFT RIGHT

36 About Start up Handling Options Warnings More info 37 Quick reset If you wish to return to the standard settings of the hearing aid programmed by your hearing care professional, simply open and then close the battery drawer.

Open Close

38 About Start up Handling Options Warnings More info Wireless accessories Other options As an enhancement to your wireless hearing aid a broad range of Telecoil wireless accessories are available. helps you hear better when using a telephone with a built in loop or when you are in buildings with ConnectLine Remote Control teleloop systems such as theatres, churches or ConnectLine is a family of Remote Control offers the abillity lecture rooms. This symbol or a similar sign is shown products that allows you to to change program, adjust wherever a teleloop has been installed. receive audio signals from TVs, volume, or mute the hearing aid. phones, music players, PCs or an Autophone external microphone wirelessly For more information, please is a program that will automatically be activated through the hearing aid. contact your hearing care when your telephone has a built in teleloop (see professional or visit: above). A magnet needs to be placed at your www.oticon.global telephone next to the sound outlet.

For more information, please contact your hearing care professional.

40 About Start up Handling Options Warnings More info 41 Warnings

Warnings You should familiarise yourself fully Usage of hearing aids • Batteries have occasionally been Battery use with the following general warnings • Hearing aids should be used only mistaken for pills. Therefore check • Always use batteries recommended before using your hearing aid for your as directed and adjusted by your your medicine carefully before by your hearing care professional. personal safety and to ensure correct hearing care professional. Misuse swallowing any pills. Batteries of low quality may leak and use. can result in sudden and permanent cause bodily harm. hearing loss. • Most hearing aids can be supplied Please note that a hearing aid will with a tamper-resistant battery • Never attempt to recharge your not restore normal hearing and will • Never allow others to wear your drawer upon request. This is strongly batteries and never dispose of not prevent or improve a hearing hearing aid as incorrect usage could recommended for infants, small batteries by burning them. There is a impairment resulting from organic cause permanent damage to their children and people with learning risk that the batteries will explode. conditions. Furthermore, note that in hearing. difficulties. most cases, infrequent use of a hearing aid does not permit a user to attain full Choking hazards & risk of swallowing • Children below 36 months must benefit from it. batteries and other small parts always use a tamper-resistant • Hearing aids, their parts, and battery drawer. This option is Consult your hearing care professional batteries should be kept out of reach available in BTE, miniBTE, RITE and if you experience unexpected of children and anyone who might miniRITE hearing aids. operations or events with your hearing swallow these items, or otherwise aid. cause injury to themselves. If a battery or hearing aid is swallowed, see a doctor immediately.

42 About Start up Handling Options Warnings More info 43 Warnings Dysfunction Active implants • If you have an active brain implant, Heat and chemicals • Be aware of the possibility that • Caution must be taken with active please contact the manufacturer • Your hearing aid must never be your hearing aid may stop working implants. In general, follow the of your implantable device for exposed to extreme heat e.g., left without notice. Keep this in mind guidelines recommended by information about the risk of inside a parked car in the sun. when you depend on warning manufacturers of implantable disturbance. sounds (e.g., when you are in defibrillators and pacemakers • Your hearing aid must not be dried in traffic). The hearing aid may stop regarding use with mobile phones X-ray, CT, MR, PET scanning and microwave ovens or other ovens. functioning, for instance if the and magnets. electrotherapy batteries have expired or if the • Remove your hearing aid for • The chemicals in cosmetics, tubing is blocked by moisture or ear • The Autophone magnet and Multi- example during X-ray, CT / MR / PET hairspray, perfume, after shave wax. Tool (which has a built-in magnet) scanning electrotherapy or surgery lotion, suntan lotion and insect should be kept more than 30 cm as your hearing aid may be damaged repellent can damage your hearing away from the implant, e.g. do not when exposed to strong fields. aid. Always remove your hearing aid carry it in a breast pocket. before applying such products and allow time to dry before putting it on.

44 About Start up Handling Options Warnings More info 45 Warnings Power instrument Possible side effects Interference Connection to external equipment • Special care should be excercised • Hearing aids, moulds or domes may • Your hearing aid has been • The safety of the hearing aid when in selecting, fitting and using a cause an accelerated accumulation thoroughly tested for interference, connected to external equipment hearing aid where maximum sound of ear wax. according to the most stringent (via auxiliary input cable, via USB pressure capability exceeds 132 dB international standards. However, cable, or directly), is determined SPL (IEC 711), as there may be risk of • The otherwise non-allergenic interference with your hearing aid by the external equipment. When impairing the remaining hearing of materials used in hearing aids may in and other devices may occur, (e.g., connected to external equipment the hearing aid user. rare cases cause a skin irritation or some mobile telephones, citizens plugged into a wall outlet, this any other unusual condition. band systems,and shop alarm equipment must comply with For information on whether your systems). If this occurs increase the IEC60065, IEC-60950 or equivalent hearing aid is a power instrument, Please seek consultation with a distance between the hearing aid safety standards. see the back of this leaflet. physician if these conditions occur. and the interfering device.

46 About Start up Handling Options Warnings More info 47 More info

Troubleshooting guide

Symptom Possible causes Solutions

Worn-out battery Replace the battery

No sound Clogged sound outlet Clean sound outlet or replace ProWax Clogged microphone inlet Clean microphone inlet or replace filter (T-Cap or O-Cap)

Clogged sound outlet Clean sound outlet or replace ProWax Intermittent or Moisture Wipe battery and hearing aid with a dry cloth reduced sound Worn-out battery Replace the battery

Hearing aid not inserted properly Re-insert the hearing aid Squealing noise Ear wax accumulated in ear canal Have ear canal examined by your doctor

If none of the above solutions work, consult your hearing care professional for assistance.

48 About Start up Handling Options Warnings More info 49 Conditions of use Warranty certificate Name of owner: ______Operating conditions Temperature: +1°C to +40°C Relative humidity: 5% to 93%, non-condensing. Hearing care professional:______

Storage and Temperature and humidity should not exceed Hearing care professional’s address:______transport conditions the following limits for extended periods during transportation and storage: Hearing care professional’s phone: ______

Temperature: -25°C to +60°C Purchase date:______Relative humidity: 5% to 93%, non-condensing. Warranty period:______Month:______

Model left:______Serial no.:______

Model right:______Serial no.:______

Battery size: ______

50 About Start up Handling Options Warnings More info 51 International warranty Technical information Your hearing aid is covered by an might have under applicable national The hearing aid contains a radio international limited warranty legislation governing sale of consumer transmitter using short range magnetic issued by the manufacturer for a goods. Your hearing care professional induction technology working at period of 12 months from the date may have issued a warranty that goes 3.84 MHz. The magnetic field of delivery. This limited warranty beyond the clauses of this limited strength of the transmitter is covers manufacturing and material warranty. Please consult him/her for < -42 dBμA/m @ 10m. defects in the hearing aid itself, but further information. not accessories such as batteries, The hearing aid complies with tubing, ear wax filters etc. Problems If you need service international standards concerning arising from improper handling or care, Take your hearing aid to your hearing radio transmitters, electro-magnetic excessive use, accidents, repairs made care professional, who may be able compatibility and human exposure. by an unauthorised party, exposure to sort out minor problems and to corrosive conditions, physical adjustments immediately. Due to the limited space available on changes in your ear, damage due to the hearing aid all relevant approval foreign objects entering the device, markings are found in this document. or incorrect adjustments are NOT covered by the limited warranty and may void it. The above warranty does More information: not affect any legal rights that you www.oticon.global

52 About Start up Handling Options Warnings More info 53 USA and Canada Operation is subject to the following This Class B digital apparatus by turning the equipment off and on, IIC, CIC & MIC wireless hearing aids two conditions: complies with Canadian ICES-003. the user is encouraged to try to correct contains a radio module with the the interference by one or more of the following certification ID numbers: 1. This device may not cause harmful Note: This equipment has been following measures: interference. tested and found to comply with FCC ID: U28FU2CICWL the limits for a Class B digital device, – Reorient or relocate the receiving 2. This device must accept any IC: 1350B-FU2CICWL pursuant to part 15 of the FCC Rules. antenna. interference received, including These limits are designed to provide – Increase the separation between the interference that may cause ITC, HS & FS wireless hearing aids reasonable protection against equipment and receiver. undesired operation. contains a radio module with the harmful interference in a residential – Connect the equipment into an outlet following certification ID numbers: Changes or modifications not expressly installation. This equipment generates, on a circuit different from that to approved by the party responsible uses and can radiate radio frequency which the receiver is connected. FCC ID: U28FU2ITE for compliance could void the user’s energy and, if not installed and used – Consult the manufacturer or an IC: 1350B-FU2ITE authority to operate the equipment. in accordance with the instructions, experienced radio/TV technician for may cause harmful interference to help. The device complies with Part 15 of the radio communications. However, there FCC Rules and with Industry Canada’s is no guarantee that interference will licence-exempt RSSs. not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined

54 About Start up Handling Options Warnings More info 55 The manufacturer declares that this Declaration of Conformity is available Power instrument Yes No hearing aid is in compliance with the from the manufacturer. essential requirements and other Settings overview for your hearing aid relevant provisions of Directive Manufactured by: 1999/5/EC. Oticon A/S Left Right Kongebakken 9 Yes No Volume control Yes No DK-2765 Smørum Denmark Yes No Program shift Yes No www.oticon.global Yes No Mute Yes No

Volume control indicators

On Off Beeps at min /max volume On Off 149072UK / 2017.02.08 149072UK / 2017.02.08 149072UK On Off Clicks when changing volume On Off

On Off Beeps at preferred volume On Off

Battery indicators Waste from electronic equipment must be handled according to On Off Low battery warning On Off local regulations.

56 About Start up Handling Options Warnings More info 149072UK / 2017.02.08 149072UK

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