Department of National Defense NATIONAL DEFENSE COLLEGE OF THE PHILIPPINES Camp General Emilio Aguinaldo, Quezon City
NDCP Citizen’s Charter
2019 (1st Edition)
NATIONAL DEFENSE COLLEGE OF THE PHILIPPINES
NDCP Citizen’s Charter 2019 (1st Edition)
1 National Defense College of the Philippines Citizen's Charter Foreword n 28 May 2018, President Rodrigo Roa Duterte signed into law ORepublic Act (RA) No 11032 otherwise known as the “Ease of 2018.” RA 11032 amended RA 9485 or the Anti Red Tape Act of 2007, which Doingaims to Business promote and integrity, Efficient accountability, Government Service proper Delivery management Act of of public affairs and properties as well as to establish effective practice aimed at the prevention of graft and corruption in government. PursuantNational toDefense RA 9485, College government of the Philippinesagencies were (NDCP) directed launched to develop its their respective Citizen’s Charter by a task force or committee. The
Citizen’s Charter on 3 September 2009.
(MC) 2019-002With the signingor the Guidelinesof the Ease onof Doingthe Implementation Business and Efficient of the Government Service Delivery Act, and the Memorandum Circular
Citizen’s Charter in Compliance with RA 11032, the Anti-Red Tape Authority (ARTA) directed all government authorities to submit their respective amended Citizens’ Charter in accordance with the revised law. MC 2019-002 essentially provided a template in preparing for the amended Citizens’ Charter. Among others, MC 2019-002 noted thattechnical the Citizens’transactions; Charter b) the must complete include: requirements a) a comprehensive and fees for list such of all government services classified into simple, complex, and highly services; and c) the prescribed processing times of such classified government services which in no case shall exceed corresponding three (3), seven (7), and twenty (20) days under RA 11032.
In this regard, the NDCP promulgates this new Citizens’ Chartermeasures which in promoting marks another transparency, important honesty, initiative responsibility, in the history and of the College in support of the government’s efforts to take appropriate . efficiency among its officials and employees who are committed to better serve the public
2 National Defense College of the Philippines Citizen's Charter Contents
Foreword 2
About NDCP 4
Mandate 4
Vision 4
Mission 4
4
Service Pledge 6
List of Services Feedback Complaints/Mechanism 21
Feedback Form/Complaint Mechanism 22
23
Directory of NDCP Officials Other Important Contact Information 27
3 National Defense College of the Philippines Citizen's Charter
About NDCP
incedynamic 1963, leaders the NDCP in national has pursued defense its and vision security. to be the center of excellence in educational and policy development for strategic and national security leaders for high positions of responsibility and command,The and mission undertake of the research NDCP is and to prepare special studiesand develop geared potential toward the enhancement of national defense and security policy formulation
Sand decision-making at the strategic level. The Master in National Security Administration (MNSA) program of NDCP is a one-year full-time master’s degree program consisting of 39 units earned through various forms of lectures, thesiscurriculum writing, that as encompasseswell as local andthe foreigndifferent travel. dimensions Guided byof anational holistic approachsecurity. to national security and development, the NDCP follows a
The MNSA is open to qualified military officers, civilian government officials, and private sector leaders. Those admitted to MNSA program are full scholars of the government. Civilian graduates have the privilege of being commissioned Lieutenant Colonels or Commanders in the Reserve Force, AFP. Moreover, the Career Executive Service (CES) eligibility process required for the CES eligibility has been integratedKnown forwithin its mottothe MNSA of “where program. admission is an honor,” the NDCP has produces 2,293 graduates comprising of national security leaders across the sectors since 1963. The distinguished list of alumni is led by no less than the 12th Philippine President Fidel V Ramos; Vice President Jejomar C Binay;
Chiefs of Staff of the Armed Forces of the Philippines (AFP); Cabinet Secretaries;countries. Senators; Members of the House of Representatives; Supreme Court Justices; and fifty three (53) dignitaries from foreign
The NDCP is an accredited training institution by the Civil Service Commission per CSC Resolution No. 000409 s.1994. The NDCP received its ISO 9001:2015 certification from the AJA Registrars Incmanagement in December and of support 2018. Theprocesses. Certification covers the conduct of the MNSA program as the College’s main process, including its interfacing 4 National Defense College of the Philippines Citizen's Charter
Mandate
The National Defense College of the Philippines (NDCP)
prepares and develops potential national defense leaders, civilian officials of the difference branches of the government, and the selected executives from the private sector. Vision
and securityTo be by the 2022. center of excellence in educational and policy development for strategic and dynamic leaders in national defense
Mission
for high positions of responsibility and command, and undertake research To and prepare special and studies develop geared potential toward national the enhancement security leaders of national defense and security policy formulation and decision-making at the strategic level.
Service or Performance Pledge
We, the officials and employees of the National Defense College of the Philippines, commit to provide quality defense and security education services in accordance with the Quality Management System in the fulfillment of its mission.
5 National Defense College of the Philippines Citizen's Charter
List of Services
NDCP’s Registrar’s Office Page Number Internal Services Processing of Application 7 Issuance of Diploma/TOR 13
NDCP Academic Affairs Division Page Number Internal Services Conduct of the MNSA Program 10 Issuance of Clearance 11
EDUCATION
CLIENTSDefense and Security Education, Research, and Training
1. Applicants from: a. Civilian Government Sector b. Military Sector c. Private Sector/NGOs d. Foreign Students 2. MNSA Graduates 3. Alumni of Other Short Courses
6 National Defense College of the Philippines Citizen's Charter
NDCP REGISTRAR’S OFFICE
Internal Service: Processing of Application
7 National Defense College of the Philippines Citizen's Charter I. PROCESSING OF APPLICATION This is designed to process more than one transaction which starts with the coordination and submission of requirements for admission to the MNSA Program up to participation in the in-processing. The admission and selection of qualified candidates in the MNSA scholarship is conducted by the Board of Admissions.
Office or Registrar’s Office Division: Type of Classification: Simple Government to general public (G2C) Transaction: Who may avail: Selected executives from the civilian government andAllied private Forces sectors, and senior military officers (Lt Checklist of RequirementsCol / Navy Commander or equivalent) including (1 copy each) 1. Where to Secure
MNSA Application Form 1. NDCP Registrar’s Office 2. Nomination from the Head/ 2. Concerned Office Chief Executive Officer of the Department,or Association, Office, as applicable; Agency, Legally existing Organization and original copy of the graduated 3. Certifiedtranscript copy of records; of the diploma 3. School where the applicant
Authority 4. Birth Certificate (PSA), Medical 4. Philippine Statistics Certificate attesting to the military hospital applicant’s physical & mental and any government or 5. Localfitness; Clearances (RTC, NBI, 5. Concerned national and local and other documents required Police,upon applicatio Mayor, &n. Barangay) government office
8 National Defense College of the Philippines Citizen's Charter
Agency Action Fees Processing Person/ Time to be Responsible Client Steps Paid & Office 1. Coordinates None 3 minutes College with NDCP re per Registrar/& Location requirements 1. Sends for admission invitationagencies to governmentand local invitation Registrar’s RoomOffice, 112, to MNSA units 1st Flr, government NDCP Main Bldg.
2. Fill-up None 5 minutes College application per Registrar/ form 2. applicantsReceive & applicant verify if the to take the Registrar’s arecourse, qualified RoomOffice, 112, check if the 1st Flr, application NDCP Main is completely Bldg.
filledrequirements out &are all attached. the 3. Preliminary 3. Conduct a None 10 College preliminary minutes Registrar/ per interview each applicant applicant interviewand schedule for Registrar’s those who RoomOffice, 112, qualify for the 1st Flr, NDCP Main AT) Bldg. Test (MNSA 4. Written 4. Conduct None College of 1.the Registrar/
examination Admission theTest MNSA Registrar’s 4.1 IQ Test 8 hours RoomOffice, 112, 4.2 Psycho- 1st Flr, logical Test NDCP Main 4.3 Essay/ 3 hours Bldg. Written Test 9 National Defense College of the Philippines Citizen's Charter
Agency Action Fees Processing Person/ Time to be Responsible Client Steps Paid & Office 5. Panel 5. Conduct panel None 20-30 College minute Registrar/& Location applicant per interview inteview to applicant Registrar’s RoomOffice, 112, 1st Flr, NDCP Main Bldg. 6. Wait for the 6. The Board of None 3 hours College results of Admission (BOA) Registrar/ submits the list of recommended examina-tions candidates Registrar’s RoomOffice, 112, Program. 1st Flr, for the MNSA NDCP Main Bldg. 7. Wait for the 7. P,NDCP submits None 30 College minutes Registrar/ letter from of National notificationNDCP to the Secretary the list of Registrar’s Defenserecommended (SND) RoomOffice, 112, candidates to the 1st Flr, NDCP Main Bldg. 8. Wait for the MNSA program None 1-2 College Department weeks Registrar/ letter from 8. OrderThe SND re issues notificationNDCP Admission of scholars to the Registrar’s RoomOffice, 112, 1st Flr, MNSA Program NDCP Main Bldg.
10 National Defense College of the Philippines Citizen's Charter
Agency Action Fees Processing Person/ Time to be Responsible Client Steps Paid & Office 9. Wait for the 9. Registrar None 1 minute College prepares per Registrar/& Location letter from scholar notificationNDCP letters to the notificationadmittees and Registrar’s non-admitess RoomOffice, 112, 1st Flr, program. NDCP Main to the MNSA Bldg.
10. Participa- 10. In processing None 1 day tion in in-processing Registrar’sRoom 112, activities: Office,1st Flr, registration NDCP Main 10.1 On line & ID Bldg. 10.2 Decal application
dorm signup 10.3 Student (if10.3 will Medical avail) and eye check up 10.4 Uniform and athletic (ifmeasurement will avail) 10.5 Guided NDCP Tour 10.6 Release of Kits
Total Fees to be Paid None
Total Processing Time for Processing of 15 days, 16 hrs, and 32 Application minutes
11 National Defense College of the Philippines Citizen's Charter
NDCP ACADEMIC AFFAIR’S DIVISION
Internal Service: Conduct of MNSA Program
12 National Defense College of the Philippines Citizen's Charter II. CONDUCT OF MNSA PROGRAM The NDCP, through the Academic Affairs Division conducts the one-year MNSA program from October to September of the following academic year. Admitted scholars undergo a one-year fulltime graduate course, consisting of 39 units earned through various forms of lectures, thesis writing, as well as local and foreign field studies to complete the course.
Office or Academic Affairs Division Division: Type of Classification: Simple Government to Students (G2C) Transaction: Checklist of Requirements Who may avail: MNSA Students Where to Secure Department Order approved NDCP Academic Affairs Division bycopy SND of the (All DO) qualified MNSA students will be providedAgency a Action 1 Fees to Processing Person/ Time be Paid Responsible Client Steps & Office 1. Participation 1. Conduct None 1 day in formal opening & LocationDean opening and program and VP Acad & orientation orientation Academic of the Affairs incoming class Classroom 1,Division, 2nd Flr, NDCP Main Bldg. 2. Attendance 2. Attendance None 2.5 to the months Dean
Program following those who VP Acad & (Term I) (Except Academic in MNSA billeting at PhPavail 2,500.00 of the Affairs
modules: month and photocopyingper pax per Academic
2.1 NSA 201 080 and PhP DivisionAffairs 2.2 NSA 202 services1.00 per (PhP 2.3 NSA 203 copy 2.4 NSA 204A Division, 13 National Defense College of the Philippines Citizen's Charter
Agency Action Fees to Processing Person/ Time be Paid Responsible Client Steps & Office for short and Classroom 1, legal size & Location paper, 2nd Flr,
at NDCP. NDCP Main respectively) Bldg. 3. Attendance 3. Attendance None 2.5 to the months Dean
Program following those who VP Acad & (Term II) (Except Academic in MNSA billeting at PhPavail 2,500.00 of the Affairs
modules: month and photocopyingper pax per Classroom
3.1 NSA 204B 080 and PhP 1,Division, 2nd Flr, 3.2 NSA 205 services1.00 per (PhP NDCP Main copy for short 3.3 NSA 206 and legal Bldg. 4. Attendance 4.3.4 Attendance NSA 207 size paper, 2.5 at NDCP. to the respectively) months Dean Program following VP Acad & in(Term MNSA III) Academic Affairs modules: Classroom 4.1 NSA 208 1,Division, 2nd Flr, 4.2 NSA 209 NDCP Main 4.3 NSA 210 Bldg. 5. Attendance 5.4.4 Thesis NSA 300 June to Writing and Aug Dean Program Thesis Final VP Acad & in MNSA Defense Academic Affairs Classroom 1,Division, 2nd Flr, NDCP Main Bldg.
14 National Defense College of the Philippines Citizen's Charter
Agency Action Fees to Processing Person/ Time be Paid Responsible Client Steps & Office 6. Participation 6. Conduct None 1 day & Location in course course Dean
integration integration, those who VP Acad & and program (Except Academic billeting at PhPavail 2,500.00 of the Affairs process and course month and evaluation evaluation,assessment photocopyingper pax per Classroom 080 and PhP 1,Division, 2nd Flr, services1.00 per (PhP NDCP Main copy for short and legal Bldg. size paper,
at NDCP. respectively) 7. Participation Conduct None half day in Conferment Dean Conferment VP Acad & Academic Exercises Affairs Exercises Classroom 1,Division, 2nd Flr, NDCP Main Bldg.
Total Fees to be Paid •
Billetingper month Fee: • PhPPhotocopying 2,500.00/pax and PhP 1.00 per services:copy for short PhP 080 and legal size paper,
Total Processing Time for Processing of respectively11 months Application (October to September)
15 National Defense College of the Philippines Citizen's Charter
NDCP ACADEMIC AFFAIR’S DIVISION
Internal Service: Issuance of Clearance
16 National Defense College of the Philippines Citizen's Charter III. ISSUANCE OF CLEARANCE The Academic Affairs Division issues clearance to students who have completed all academic requirements for the MNSA program, and settled all logistics and financial accounts.
Office or Academic Affairs Division Division: Type of Classification: Simple Government to Students (G2C) Transaction: Checklist of Requirements Who may avail: MNSA Graduates Complete all Academic Where to Secure requirements (5 hardbound book copies of thesis duly signed Academic Affairs Division members) by the adviser and three panel Agency Action Fees to Processing Person/ Time be Paid Responsible Client Steps & Office 1. Fill-up None 3 days Chief, clearance &Academic Location 1. submissionReceive and Affairs 1.1 Return of ofreview all the form borrowed upon: necessary books require- AcademicDivision ments before Affairs ment of 1.2. Settle- copy of the Academic accounts providingclearance a DivisionAffairs financial(billeting, form to photocopy, Room 218 etc) graduates. Division,and 220, 1.3 Comple- MNSA 2nd Flr, tion of all NDCP Main necessary clearance Bldg. papers 2. Havesigned the by the program authorized re MNSA signatories.
17 National Defense College of the Philippines Citizen's Charter
Agency Action Fees to Processing Person/ Time be Paid Responsible Client Steps & Office sion of 5 & Location 1.4hardbound Submis- book copies of thesis duly signed by the three panel advisermembers and 2. Wait for the 2. Release None 1 minute Chief, release of signed Academic clearance. clearance Affairs form. Academic DivisionAffairs Academic DivisionAffairs Room 218 andDivision, 220, 2nd Flr, NDCP Main Bldg.
Total Fees to be Paid None
Total Processing Time for Processing of 3 days and 1 minute Application
18 National Defense College of the Philippines Citizen's Charter
NDCP REGISTRAR’S OFFICE
Internal Service: Issuance of Diploma/ Transcript of Records
19 National Defense College of the Philippines Citizen's Charter IV. ISSUANCE OF DIPLOMA/TRANSCRIPT OF RECORDS (TOR) The MNSA student submits the signed clearance to the Registrar’s Office as a a requirement for issuance of diploma and transcript of records (TOR).
Office or Registrar’s Office Division: Type of Classification: Simple Government to students (G2C) Transaction: WhoChecklist may avail: of RequirementsMNSA Graduates (1 copy) Where to Secure Agency Action Fees to Processing Person/ Signed clearance form Registrar’s OfficeTime be Paid Responsible Client Steps & Office None 30 College signed seconds Registrar& Location 1. Submit to 1. clearanceReceive Registrar’ssigned form Officeclearance the form Registrar’sRoom 112, Office,1st Flr, NDCP Main Bldg. 2. Wait for the 2. Issuance of Documentary 5 mins College release of diploma/ stamp fee per Registrar diploma/TOR TOR (PhP 30.00) graduate
Registrar’sRoom 112, Office,1st Flr, NDCP Main Bldg. Total Fees to be Paid PhP 30.00 per document
Total Processing Time for Processing of 5 minutes and 30 seconds Application
20 National Defense College of the Philippines Citizen's Charter
Feedback and Complaints
FEEDBACK AND COMPLAINTS MECHANISM
T
o Our Valued Clients:
please Wesend would us yourlike to feedback, serve you better.complaints Should and/or you feel suggestions/ dissatisfied or have complaints with our service or of any of our service providers, recommendations to improve our service amd send it to the following contact information:
Contact Person: MsNational Marilyn Defense O Manicsic College of the Philippines Head,Camp PublicGeneral Assistance/Complaints Emilio Aguinaldo, Quezon Desk City
Phone: +63 89116001 Local 4570; +63 89121412
Email: [email protected] [email protected]
Social Media Account: @NationalDefenseCollegePH
Website: www.ndcp.edu.ph
located Youat the may lobby. also accomplish a feedback form available at the NDCP Lobby. You may put the accomplished form in the drop box We assure you that we shall act on your complaints appropriatelydue consideration and on promptly. them Moreover, we shall appreciate your suggestions/ recommendations to improve our service and will take
Thank you for helping us improve our services.
21 National Defense College of the Philippines Citizen's Charter
NATIONALREPUBLIC OF DEFENSE THE PHILIPPINES COLLEGE OF THE PHILIPPINES CampDEPARTMENT General Emilio OF NATIONAL Aguinaldo, QuezonDEFENSE City
FEEDBACK FORM/COMPLAINTS MECHANISM
Name (Pangalan):
Address (Tirahan): Phone Number
(Telepono):
Email Address: business with (Opisinang Office transacted What is your comment? (Anobinisita): po ang inyong youpapuri better? or reklamo?): (Paano Howpa po else namin can kayo we serve mapaglilingkuran?):
Signature (Lagda):
WouldDate (Petsa): you like a written ______Yes (Oo) reply? (Nais po ba ninyo ng sagot na nakasulat?): ______No (Hindi)
22 National Defense College of the Philippines Citizen's Charter
Directory of NDCPOfficials
Camp Aguinaldo Trunkline: (02)8911-6001
OFFICE OF THE PRESIDENT
President BGENLocal ARCHIMEDES 4595; (02)8911-8469 H VIAJE AFP and (RET)(02)89116001 PhD MNSA
OFFICE [email protected] THE EXECUTIVE VICE PRESIDENT VACANT
EXECUTIVE COMMITTEE
Professor III/Vice President for Academic Affairs and Dean DR. THERESITA V ATIENZA
Email: [email protected]
PROFLocal CHARITHIE 4595;(02)8911-9117 B JOAQUIN Professor I/Chief, Research and Special Studies Division
CPT JORGELocal IBARRA 4562 PN (MNSA) Chief, Military Affairs and Security Division
MRLocal ROSTUM 4591; J (02)8912-9125BAUTISTA, MNSA Chief Defense Research Officer/Chief, Academic Affairs Division
LocalMS 4568; LETICIA (02)8912-1412 S REYES Chief, Adminsitrative Officer/ Chief, Administrative Division
[email protected] 23 National Defense College of the Philippines Citizen's Charter
MR MARLON Q SISON Chief,Local 4580;Administrative (02)8912-1801 Officer Chief, Financial and Management Division
[email protected] SPECIAL STAFF
CPT ANA KATRINA Local 4581;4559 J ARAGONES PROF Head, Executive Assistant
[email protected] Assistant to the President on Research Matters CPT DIANNE FAYE C DESPI PROF
MS GRACE Q BANLAOI Information Technology Officer I Head,Local Information 4581; (02)8911-8469 & Communication and (02)89116001Technology Office/ Head, Executive Assistant
MS SUSAN J AVELLANOZA LocalAdministrative 4595; (02)8911-8469 Officer V Head, TWG GAD
ActingMS MARLO College A CABRALRegistrar SeniorLocal Defense 4652; (02)8911-1510Researcher Officer
MS MARILYN O MANICSIC LocalAdministrative 4590; (02)8911-9117 Officer IV Protocol Officer 24 [email protected] National Defense College of the Philippines Citizen's Charter
Def MS GEE LYN BASA Localense 4561; Research (02)89118469 Officer II Officer-in-Charge, Planning and Strategic Management Office
[email protected] Librarian II MSCollege FATIMA Librarian C ARCEO Local 4653
[email protected] OFFICE OF THE ACADEMIC AFFAIRS DIVISION
MS MARILYN O MANICSIC AcademicLocal 4590; Operations (02)8911-9117 Section Protocol Officer
MS REYMALocal 4570 D CACHO Academic Support Section
[email protected] OFFICE OF THE FINANCIAL AND MANAGEMENT DIVISION
MS LILIA DJ ACO LocalAdministrative 4565; (02)8912-9139 Officer III Head, Budget and Fiscal Section
[email protected] Accountant III MS ASUNCION C MANGLICMOT Local 4564; (02)8912-1801 asuncionHead, Accounting Section
[email protected] National Defense College of the Philippines Citizen's Charter
MS VIRGINIA I CABA AdministrativeLocal 4567 Officer IV Head, Management Section
[email protected] OFFICE OF THE ADMINISTRATIVE DIVISION
MS GLADYS M PUA EducationLocal 4651; Programs (02)8912-1412 Specialist II Head, Procurement Section
MS BIBIANA D TIAMZON LocalAdministrative 4651; (02)8912-1412 Officer III Head, Finance Section
MS HEIDE L ARUCAN EducationLocal 4651; Program (02)8912-1412 Specialist II Head, Human Resource Management Section
MS CORAZON G BALAAN AdministrativeLocal 4560 Officer I Head, Supply Section
MS KATHERINE B GRADO AdministrativeLocal 4653 Officer I Head, Records Section
26 National Defense College of the Philippines Citizen's Charter
Other Important Contact Information
Address: Ground Floor HPGV Building (Formerly Accelerando), 395 Senator Gil J. Puyat Avenue, 1200 Makati City, Philippines
Email: [email protected] [email protected] 8478-5091 | 8478-5093 | 8478-5099 Telephone Numbers:
Address: Constitution Hills, Batasang Pambansa Complex Diliman 1126 Quezon City
Email: [email protected] 8931-8092 | 8931-7939 | 8931-7935 Telephone Numbers:
25/F Vertis North Corporate Center 1, Address:
North Avenue, Quezon City
Email: [email protected] Number: 8771-9722
27 Schedule of Availability of Services
Monday to Friday;Registrar: 8:00 AM to 5:00 PM
+63 89121510 [email protected] Affairs Division:
+63 89129117 [email protected]