Department of National Defense NATIONAL DEFENSE COLLEGE OF THE PHILIPPINES Camp General Emilio Aguinaldo, Quezon City NDCP Citizen’s Charter 2019 (1st Edition) NATIONAL DEFENSE COLLEGE OF THE PHILIPPINES NDCP Citizen’s Charter 2019 (1st Edition) 1 National Defense College of the Philippines Citizen's Charter Foreword n 28 May 2018, President Rodrigo Roa Duterte signed into law ORepublic Act (RA) No 11032 otherwise known as the “Ease of 2018.” RA 11032 amended RA 9485 or the Anti Red Tape Act of 2007, which Doingaims to Business promote and integrity, Efficient accountability, Government Service proper Delivery management Act of of public affairs and properties as well as to establish effective practice aimed at the prevention of graft and corruption in government. PursuantNational toDefense RA 9485, College government of the Philippinesagencies were (NDCP) directed launched to develop its their respective Citizen’s Charter by a task force or committee. The Citizen’s Charter on 3 September 2009. (MC) 2019-002With the signingor the Guidelinesof the Ease onof Doingthe Implementation Business and Efficient of the Government Service Delivery Act, and the Memorandum Circular Citizen’s Charter in Compliance with RA 11032, the Anti-Red Tape Authority (ARTA) directed all government authorities to submit their respective amended Citizens’ Charter in accordance with the revised law. MC 2019-002 essentially provided a template in preparing for the amended Citizens’ Charter. Among others, MC 2019-002 noted thattechnical the Citizens’transactions; Charter b) the must complete include: requirements a) a comprehensive and fees for list such of all government services classified into simple, complex, and highly services; and c) the prescribed processing times of such classified government services which in no case shall exceed corresponding three (3), seven (7), and twenty (20) days under RA 11032. In this regard, the NDCP promulgates this new Citizens’ Chartermeasures which in promoting marks another transparency, important honesty, initiative responsibility, in the history and of the College in support of the government’s efforts to take appropriate . efficiency among its officials and employees who are committed to better serve the public 2 National Defense College of the Philippines Citizen's Charter Contents Foreword 2 About NDCP 4 Mandate 4 Vision 4 Mission 4 4 Service Pledge 6 List of Services Feedback Complaints/Mechanism 21 Feedback Form/Complaint Mechanism 22 23 Directory of NDCP Officials Other Important Contact Information 27 3 National Defense College of the Philippines Citizen's Charter About NDCP incedynamic 1963, leaders the NDCP in national has pursued defense its and vision security. to be the center of excellence in educational and policy development for strategic and national security leaders for high positions of responsibility and command,The and mission undertake of the research NDCP is and to prepare special studiesand develop geared potential toward the enhancement of national defense and security policy formulation Sand decision-making at the strategic level. The Master in National Security Administration (MNSA) program of NDCP is a one-year full-time master’s degree program consisting of 39 units earned through various forms of lectures, thesiscurriculum writing, that as encompasseswell as local andthe foreigndifferent travel. dimensions Guided byof anational holistic approachsecurity. to national security and development, the NDCP follows a The MNSA is open to qualified military officers, civilian government officials, and private sector leaders. Those admitted to MNSA program are full scholars of the government. Civilian graduates have the privilege of being commissioned Lieutenant Colonels or Commanders in the Reserve Force, AFP. Moreover, the Career Executive Service (CES) eligibility process required for the CES eligibility has been integratedKnown forwithin its mottothe MNSA of “where program. admission is an honor,” the NDCP has produces 2,293 graduates comprising of national security leaders across the sectors since 1963. The distinguished list of alumni is led by no less than the 12th Philippine President Fidel V Ramos; Vice President Jejomar C Binay; Chiefs of Staff of the Armed Forces of the Philippines (AFP); Cabinet Secretaries;countries. Senators; Members of the House of Representatives; Supreme Court Justices; and fifty three (53) dignitaries from foreign The NDCP is an accredited training institution by the Civil Service Commission per CSC Resolution No. 000409 s.1994. The NDCP received its ISO 9001:2015 certification from the AJA Registrars Incmanagement in December and of support 2018. Theprocesses. Certification covers the conduct of the MNSA program as the College’s main process, including its interfacing 4 National Defense College of the Philippines Citizen's Charter Mandate The National Defense College of the Philippines (NDCP) prepares and develops potential national defense leaders, civilian officials of the difference branches of the government, and the selected executives from the private sector. Vision and securityTo be by the 2022. center of excellence in educational and policy development for strategic and dynamic leaders in national defense Mission for high positions of responsibility and command, and undertake research To and prepare special and studies develop geared potential toward national the enhancementsecurity leaders of national defense and security policy formulation and decision-making at the strategic level. Service or Performance Pledge We, the officials and employees of the National Defense College of the Philippines, commit to provide quality defense and security education services in accordance with the Quality Management System in the fulfillment of its mission. 5 National Defense College of the Philippines Citizen's Charter List of Services NDCP’s Registrar’s Office Page Number Internal Services Processing of Application 7 Issuance of Diploma/TOR 13 NDCP Academic Affairs Division Page Number Internal Services Conduct of the MNSA Program 10 Issuance of Clearance 11 EDUCATION CLIENTSDefense and Security Education, Research, and Training 1. Applicants from: a. Civilian Government Sector b. Military Sector c. Private Sector/NGOs d. Foreign Students 2. MNSA Graduates 3. Alumni of Other Short Courses 6 National Defense College of the Philippines Citizen's Charter NDCP REGISTRAR’S OFFICE Internal Service: Processing of Application 7 National Defense College of the Philippines Citizen's Charter I. PROCESSING OF APPLICATION This is designed to process more than one transaction which starts with the coordination and submission of requirements for admission to the MNSA Program up to participation in the in-processing. The admission and selection of qualified candidates in the MNSA scholarship is conducted by the Board of Admissions. Office or Registrar’s Office Division: Type of Classification: Simple Government to general public (G2C) Transaction: Who may avail: Selected executives from the civilian government andAllied private Forces sectors, and senior military officers (Lt Checklist of RequirementsCol / Navy Commander or equivalent) including (1 copy each) 1. Where to Secure MNSA Application Form 1. NDCP Registrar’s Office 2. Nomination from the Head/ 2. Concerned Office Chief Executive Officer of the Department,or Association, Office, as applicable; Agency, Legally existing Organization and original copy of the graduated 3. Certifiedtranscript copy of records; of the diploma 3. School where the applicant Authority 4. Birth Certificate (PSA), Medical 4. Philippine Statistics Certificate attesting to the military hospital applicant’s physical & mental and any government or 5. Localfitness; Clearances (RTC, NBI, 5. Concerned national and local and other documents required Police,upon applicatio Mayor, &n. Barangay) government office 8 National Defense College of the Philippines Citizen's Charter Agency Action Fees Processing Person/ Time to be Responsible Client Steps Paid & Office 1. Coordinates None 3 minutes College with NDCP re per Registrar/& Location requirements 1. Sends for admission invitationagencies to governmentand local invitation Registrar’s RoomOffice, 112, to MNSA units 1st Flr, government NDCP Main Bldg. 2. Fill-up None 5 minutes College application per Registrar/ form 2. applicantsReceive & applicant verify if the to take the Registrar’s arecourse, qualified RoomOffice, 112, check if the 1st Flr, application NDCP Main is completely Bldg. filledrequirements out &are all attached. the 3. Preliminary 3. Conduct a None 10 College preliminary minutes Registrar/ per interview each applicant applicant interviewand schedule for Registrar’s those who RoomOffice, 112, qualify for the 1st Flr, NDCP Main AT) Bldg. Test (MNSA 4. Written 4. Conduct None College of 1.the Registrar/ examination Admission theTest MNSA Registrar’s 4.1 IQ Test 8 hours RoomOffice, 112, 4.2 Psycho- 1st Flr, logical Test NDCP Main 4.3 Essay/ 3 hours Bldg. Written Test 9 National Defense College of the Philippines Citizen's Charter Agency Action Fees Processing Person/ Time to be Responsible Client Steps Paid & Office 5. Panel 5. Conduct panel None 20-30 College minute Registrar/& Location applicant per interview inteview to applicant Registrar’s RoomOffice, 112, 1st Flr, NDCP Main Bldg. 6. Wait for the 6. The Board of None 3 hours College results of Admission (BOA) Registrar/ submits the list of recommended examina-tions candidates Registrar’s RoomOffice, 112, Program. 1st Flr, for the MNSA