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ETC Section Intro Section 5 References General references Specific component references Section 1 Destination audit Section 2 Destination planning Section 3 Destination development © ENGLISH TOURIST BOARD AND TOURISM MANAGEMENT INSTITUTE 2003 5 WHERE TO GO FOR HELP: CONTACTS AND REFERENCES 5 Where to go for help: contacts and references The following section gives details of where to go for help, with further references and information relating to each of the individual components. For enquiries regarding the handbook as a whole, please contact Anthony Climpson in the Leisure Services Department of New Forest District Council at Appletree Court, Lyndhurst, Hampshire SO43 7PA, tel 023 8028 5102, fax 023 8028 5457, email [email protected]. General references will be given first, followed by references relating to each of the specific components in the order in which they appear in the handbook. General references Green Audit Kit – Investing in Business and the Environment The Green Audit Kit is a self-help manual developed by the English Tourism Council and the Countryside Agency. It is aimed at tourism businesses and is distributed through the RTBs. It demonstrates the quality and other advantages that environmental improvement can bring to tourism businesses’ marketing, products and customer experiences. Taking a step-by-step approach, the Green Audit Kit puts an environmental slant on key business activities, generating extra business and saving money. It offers advice on maximising benefits and is has the following key features: • allows self-completion and local customisation • encourages sustainable tourism • allows integration in tourism business support programmes • supported by the Green Advantage training course • encourages business review, action and checklist monitoring • includes 22 case studies across England and contact details • includes monitoring forms for user completion • available from regional tourist boards • links in with a user-participation website at www.greenauditkit.org For copies of the Green Audit Kit, please contact your RTB. Regional Tourist Boards Cumbria Tourist Board Ashleigh, Holly Road, Windermere, Cumbria, LA23 2AQ Tel: 01539 444444, Fax: 01539 444041 www.golakes.co.uk East of England Tourist Board Toppesfield Hall, Hadleigh, Suffolk, IP7 5DN Tel: 01473 822922, Fax: 01473 823063 www.eastofenglandtouristboard.co.uk SECTION 5 © ENGLISH TOURIST BOARD AND TOURISM MANAGEMENT INSTITUTE 2003 PAGE 1 5 WHERE TO GO FOR HELP: CONTACTS AND REFERENCES Heart of England Tourist Board Woodside, Larkhill Road, Worcester, WR5 2EZ Tel: 01905 763436, Fax: 01905 763450 www.hetb.co.uk London Tourist Board 1 Warwick Row, London, SW1P 5ER Tel: 020 7932 2000, Fax: 020 7932 0222 www.londontouristboard.com Northumbria Tourist Board Aykley Heads, Durham, DH1 5UX Tel: 0191 375 3000, Fax: 0191 386 0899 www.e-northumbria.net North West Tourist Board Swan House, Swan Meadow Road, Wigan Pier, Wigan, WN3 5BB Tel: 01942 821222, Fax: 01942 820002 www.nwtourism.net South East England Tourist Board The Old Brew House, Warwick Park, Tunbridge Wells, Kent, TN2 5TU Tel: 01892 540766, Fax: 01892 511008 www.tourismsoutheast.com Southern Tourist Board 40 Chamberlayne Road, Eastleigh, Hampshire, SO50 5JH Tel: 023 8062 5500, Fax: 023 8062 0010 www.southerntb.co.uk South West Tourism Woodwater Park, Pynes Hill, Rydon Lane, Exeter, EX2 5WT Tel: 0870 442 0830, Fax: 0870 442 0840 www.swtourism.co.uk Yorkshire Tourist Board 312 Tadcaster Road, York, YO24 1GS Tel: 01904 707961, Fax: 01904 701414 www.yorkshiretouristboard.net EnglandNet 4 Bergham Mews, Blythe Road, London, W14 0HN Tel: 020 7603 9763, Fax: 020 7751 1943. www.englandnet.co.uk SECTION 5 © ENGLISH TOURIST BOARD AND TOURISM MANAGEMENT INSTITUTE 2003 PAGE 2 5 WHERE TO GO FOR HELP: CONTACTS AND REFERENCES This section refers to many articles which can be found in the ETC publication, Insights. For copies of Insights, please contact: Insights: The Tourism Marketing Intelligence Service Thames Tower Black’s Road London W6 9EL Tel: 020 8563 3000 Fax: 020 8563 0302. Further information on many of the issues covered in this toolkit can be found in World Tourism Organisation Guide for Local Authorities on Developing Sustainable Tourism, 1998 www.world-tourism.org National Tourism Best Value Group The National Tourism Best Value Group was set up approximately four years ago with the object of establishing a self help group for local authority tourism officers preparing for their Best Value Review process. The group now represents some 180+ subscribers, about half of all tourism officers in England and Wales. There are two prime benefits of membership: • Subscribers attend the regular meetings of their chosen category group. These meetings are much valued by subscribers as a source of new ideas, best practice, increased knowledge, networking and support. • Data collection, analysis and reports enable subscribers to compare their own performance year on year and benchmark against comparable destinations. This data is in line with the Audit Commission performance indicator requirement and forms the foundation necessary for an effective Best Value assessment. The group is supported by a management team including representatives from the RTBs, the Local Government Association, the Tourism Society, the Institute of Leisure and Amenity Management, the British Resorts Association and is managed under contract by the Southern Tourist Board. It is also recognised by the Audit Commission as being a valuable support system for those going through Best Value. For more details contact Judith Barratt at [email protected] or telephone 01256 811660. Annual subscription £225.00. Specific component references Introduction Including taking an integrated approach to sustainable tourism management British Tourist Authority. Sustainable Tourism Strategy: A Strategy for the Sustainable Growth of Tourism to Britain, BTA, 2002. www.tourismtrade.org.uk/pdf/sustainable_tourism.pdf Countryside Agency. Green Audit Kit. Countryside Agency, Cheltenham, 2001. Details can be found above. SECTION 5 © ENGLISH TOURIST BOARD AND TOURISM MANAGEMENT INSTITUTE 2003 PAGE 3 5 WHERE TO GO FOR HELP: CONTACTS AND REFERENCES Countryside Agency. South Hams Tourism and Marketing Strategy 2000-2005. Please contact The Countryside Agency, John Dower House, Crescent Place, Cheltenham, GL50 3RA www.countryside.gov.uk Denman J and Denman R. Big Apple ’89: An Initiative in Green Tourism, Insights, Vol. 11(3). English Tourism Council, 1990, p.263-264. English Tourism Council. Green Labels for the Travel and Tourism Industry: A Beginner’s Guide. Insights, Vol. 9. ETC, A11-19. English Tourism Council. Time for Action: A Strategy for Sustainable Tourism in England, ETC, April 2001. English Tourism Council. The National Accessible Scheme, 2002. www.accessibletourism.org.uk English Tourism Council. www.englishtourism.org.uk Exmoor National Authority Park. The European Charter for Sustainable Tourism. www.exmoor-nationalpark.gov.uk/Projects/Euro_Charter/Report_Evaluation.htm Fieldfare Trust The Fieldfare Trust works with people with disabilities and countryside managers to improve access to the countryside for everyone. 67a The Wicker, Sheffield, S3 8HT; tel: 0114 270 1668, fax: 0114 276 7900. www.fieldfare.org.uk Holiday Care Holiday Care is a source of travel and holiday information and support for disabled and elder people, families, friends and carers. 7th Floor, Sunley House, 4 Bedford Park, Croydon CR0 2AP. www.holidaycare.org.uk New Forest District Council. Our Future Together – A Tourism and Visitor Management Strategy. New Forest District Council, Town Hall, Avenue Road, Lymington, SO41 9ZG Tourism Management Institute Regional Network Contact details about regional representatives may be found at www.tmi.org.uk 1A Surveying visitor satisfaction Please refer to individual component. 1B Determining the local economic impact of tourism British Resorts Association www.britishresorts.co.uk Carpenter H. The Economic impact of visitors: data collection and evaluation at local level – Discover Islington, Insights, Vol 11: C47-55 2000 Department for Culture, Media and Sport. Guidance on Measuring Sustainable Tourism at the Local Level, DCMS, 2002. Department for Culture, Media and Sport, 2-4 Cockspur Street, London, SW1Y 5DH www.culture.gov.uk SECTION 5 © ENGLISH TOURIST BOARD AND TOURISM MANAGEMENT INSTITUTE 2003 PAGE 4 5 WHERE TO GO FOR HELP: CONTACTS AND REFERENCES Middleton V. Measuring the Local Impact of Tourism, British Resorts Association, 1998. ‘Measuring the Local Impact of Tourism’ - Department for Culture, Media and Sport Available free www.culture.gov.uk/tourism/forms_documents.html – 1998 archive Information about the Cambridge Economic Model may be obtained from your RTB. Information about the STEAM Economic Model may be obtained by contacting Global Tourism Solutions (UK) Ltd, 2 Barleycroft, Filey Road, Scarborough, North Yorkshire, YO11 3AR. Information about the PRIME (Project Impact Appraisal Model) may be obtained by contacting Northumbria Tourist Board. 1C Surveying local community attitudes to tourism Briggs S. Friends and family reunited: customers queuing on your doorstep, Insights, Vol 14: A13-A19 2002 Coming home to St. Agnes – Community partnerships, Leisure Manager, March 2002 Godfrey K and Clark J. The Tourism Development Handbook, Cassell, 2000 English Historic Towns Forum. Making the Connections – A Practical Guide to Tourism Management in Historic Towns, EHTF, 1999 Martins C and Martins C. Birmingham Visitor
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