ETC Section Intro

Section 5 References

General references

Specific component references

Section 1 Destination audit

Section 2 Destination planning

Section 3 Destination development

5 Where to go for help: contacts and references

The following section gives details of where to go for help, with further references and information relating to each of the individual components. For enquiries regarding the handbook as a whole, please contact Anthony Climpson in the Leisure Services Department of New Forest District Council at Appletree Court, Lyndhurst, Hampshire SO43 7PA, tel 023 8028 5102, fax 023 8028 5457, email [email protected].

General references will be given first, followed by references relating to each of the specific components in the order in which they appear in the handbook.

General references

Green Audit Kit – Investing in Business and the Environment The Green Audit Kit is a self-help manual developed by the English Tourism Council and the Countryside Agency. It is aimed at tourism businesses and is distributed through the RTBs. It demonstrates the quality and other advantages that environmental improvement can bring to tourism businesses’ marketing, products and customer experiences.

Taking a step-by-step approach, the Green Audit Kit puts an environmental slant on key business activities, generating extra business and saving money. It offers advice on maximising benefits and is has the following key features:

• allows self-completion and local customisation • encourages sustainable tourism • allows integration in tourism business support programmes • supported by the Green Advantage training course • encourages business review, action and checklist monitoring • includes 22 case studies across England and contact details • includes monitoring forms for user completion • available from regional tourist boards • links in with a user-participation website at www.greenauditkit.org

For copies of the Green Audit Kit, please contact your RTB.

Regional Tourist Boards

Cumbria Tourist Board Ashleigh, Holly Road, Windermere, Cumbria, LA23 2AQ Tel: 01539 444444, Fax: 01539 444041 www.golakes.co.uk

East of England Tourist Board Toppesfield Hall, Hadleigh, Suffolk, IP7 5DN Tel: 01473 822922, Fax: 01473 823063 www.eastofenglandtouristboard.co.uk

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Heart of England Tourist Board Woodside, Larkhill Road, Worcester, WR5 2EZ Tel: 01905 763436, Fax: 01905 763450 www.hetb.co.uk

London Tourist Board 1 Warwick Row, London, SW1P 5ER Tel: 020 7932 2000, Fax: 020 7932 0222 www.londontouristboard.com

Northumbria Tourist Board Aykley Heads, Durham, DH1 5UX Tel: 0191 375 3000, Fax: 0191 386 0899 www.e-northumbria.net

North West Tourist Board Swan House, Swan Meadow Road, Wigan Pier, Wigan, WN3 5BB Tel: 01942 821222, Fax: 01942 820002 www.nwtourism.net

South East England Tourist Board The Old Brew House, Warwick Park, Tunbridge Wells, Kent, TN2 5TU Tel: 01892 540766, Fax: 01892 511008 www.tourismsoutheast.com

Southern Tourist Board 40 Chamberlayne Road, Eastleigh, Hampshire, SO50 5JH Tel: 023 8062 5500, Fax: 023 8062 0010 www.southerntb.co.uk

South West Tourism Woodwater Park, Pynes Hill, Rydon Lane, Exeter, EX2 5WT Tel: 0870 442 0830, Fax: 0870 442 0840 www.swtourism.co.uk

Yorkshire Tourist Board 312 Tadcaster Road, York, YO24 1GS Tel: 01904 707961, Fax: 01904 701414 www.yorkshiretouristboard.net

EnglandNet 4 Bergham Mews, Blythe Road, London, W14 0HN Tel: 020 7603 9763, Fax: 020 7751 1943. www.englandnet.co.uk

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This section refers to many articles which can be found in the ETC publication, Insights. For copies of Insights, please contact: Insights: The Tourism Marketing Intelligence Service Thames Tower Black’s Road London W6 9EL Tel: 020 8563 3000 Fax: 020 8563 0302.

Further information on many of the issues covered in this toolkit can be found in World Tourism Organisation Guide for Local Authorities on Developing Sustainable Tourism, 1998 www.world-tourism.org

National Tourism Best Value Group The National Tourism Best Value Group was set up approximately four years ago with the object of establishing a self help group for local authority tourism officers preparing for their Best Value Review process. The group now represents some 180+ subscribers, about half of all tourism officers in England and Wales.

There are two prime benefits of membership:

• Subscribers attend the regular meetings of their chosen category group. These meetings are much valued by subscribers as a source of new ideas, best practice, increased knowledge, networking and support. • Data collection, analysis and reports enable subscribers to compare their own performance year on year and benchmark against comparable destinations. This data is in line with the Audit Commission performance indicator requirement and forms the foundation necessary for an effective Best Value assessment.

The group is supported by a management team including representatives from the RTBs, the Local Government Association, the Tourism Society, the Institute of Leisure and Amenity Management, the British Resorts Association and is managed under contract by the Southern Tourist Board. It is also recognised by the Audit Commission as being a valuable support system for those going through Best Value. For more details contact Judith Barratt at [email protected] or telephone 01256 811660. Annual subscription £225.00.

Specific component references

Introduction

Including taking an integrated approach to sustainable tourism management

British Tourist Authority. Sustainable Tourism Strategy: A Strategy for the Sustainable Growth of Tourism to Britain, BTA, 2002. www.tourismtrade.org.uk/pdf/sustainable_tourism.pdf

Countryside Agency. Green Audit Kit. Countryside Agency, Cheltenham, 2001. Details can be found above.

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Countryside Agency. South Hams Tourism and Marketing Strategy 2000-2005. Please contact The Countryside Agency, John Dower House, Crescent Place, Cheltenham, GL50 3RA www.countryside.gov.uk

Denman J and Denman R. Big Apple ’89: An Initiative in Green Tourism, Insights, Vol. 11(3). English Tourism Council, 1990, p.263-264.

English Tourism Council. Green Labels for the Travel and Tourism Industry: A Beginner’s Guide. Insights, Vol. 9. ETC, A11-19.

English Tourism Council. Time for Action: A Strategy for Sustainable Tourism in England, ETC, April 2001.

English Tourism Council. The National Accessible Scheme, 2002. www.accessibletourism.org.uk

English Tourism Council. www.englishtourism.org.uk

Exmoor National Authority Park. The European Charter for Sustainable Tourism. www.exmoor-nationalpark.gov.uk/Projects/Euro_Charter/Report_Evaluation.htm

Fieldfare Trust The Fieldfare Trust works with people with disabilities and countryside managers to improve access to the countryside for everyone. 67a The Wicker, Sheffield, S3 8HT; tel: 0114 270 1668, fax: 0114 276 7900. www.fieldfare.org.uk

Holiday Care Holiday Care is a source of travel and holiday information and support for disabled and elder people, families, friends and carers. 7th Floor, Sunley House, 4 Bedford Park, Croydon CR0 2AP. www.holidaycare.org.uk

New Forest District Council. Our Future Together – A Tourism and Visitor Management Strategy. New Forest District Council, Town Hall, Avenue Road, Lymington, SO41 9ZG

Tourism Management Institute Regional Network Contact details about regional representatives may be found at www.tmi.org.uk

1A Surveying visitor satisfaction

Please refer to individual component.

1B Determining the local economic impact of tourism

British Resorts Association www.britishresorts.co.uk

Carpenter H. The Economic impact of visitors: data collection and evaluation at local level – Discover Islington, Insights, Vol 11: C47-55 2000

Department for Culture, Media and Sport. Guidance on Measuring Sustainable Tourism at the Local Level, DCMS, 2002. Department for Culture, Media and Sport, 2-4 Cockspur Street, London, SW1Y 5DH www.culture.gov.uk

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Middleton V. Measuring the Local Impact of Tourism, British Resorts Association, 1998. ‘Measuring the Local Impact of Tourism’ - Department for Culture, Media and Sport Available free www.culture.gov.uk/tourism/forms_documents.html – 1998 archive

Information about the Cambridge Economic Model may be obtained from your RTB.

Information about the STEAM Economic Model may be obtained by contacting Global Tourism Solutions (UK) Ltd, 2 Barleycroft, Filey Road, Scarborough, North Yorkshire, YO11 3AR.

Information about the PRIME (Project Impact Appraisal Model) may be obtained by contacting Northumbria Tourist Board.

1C Surveying local community attitudes to tourism

Briggs S. Friends and family reunited: customers queuing on your doorstep, Insights, Vol 14: A13-A19 2002

Coming home to St. Agnes – Community partnerships, Leisure Manager, March 2002

Godfrey K and Clark J. The Tourism Development Handbook, Cassell, 2000

English Historic Towns Forum. Making the Connections – A Practical Guide to Tourism Management in Historic Towns, EHTF, 1999

Martins C and Martins C. Birmingham Visitor and Convention Bureau: Local Tourist Campaign Selling tourism to the local community, Insights, Vol 12: A139-145 2001

Waites N. Community Planning Handbook, Earthscan Publications, 120 Pentonville Road, London, N1 1JN www.earthscan.co.uk

Where Do We Go From Here, JIGSO, 1998 (Available from Wales Council for Voluntary Associations, Cardiff)

1D Determining local carrying capacities in your area

Boissevain J (ed.) Coping with tourists: European reactions to mass tourism, Berghahn, 1996.

Canastrelle E and Costa P. Tourist carrying capacity: a fuzzy approach, Annuals of Tourism Research, Vol. 18, 1991, p.295-311.

Lime D and McCool S. Tourism carrying capacity: tempting fantasy or useful reality, Journal of Sustainable Tourism, Vol. 9(5), 2001, p.372-388.

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2A Engaging local authorities

Godfrey K. Attitudes towards Sustainable Tourism in the UK: View from Local Government, Tourism Management, Vol. 19(3), p.213-224.

Improvement and Development Agency (IDeA) Sustainability Team, Layden House, 76-86 Turnmill Street, London, EC1M 5LG. www.idea.gov.uk

Worldwide Wildlife Fund. Mainstreaming Sustainability Resource Pack, WWF, 2002. Worldwide Wildlife Fund, Panda House, Weyside Park, Godalming, Surrey, GU7 1XR www.wwf.org.uk

2B How to develop tourism partnerships

Augustyn M and Knowles T. Performance in Tourism Partnership: A Focus on York, Tourism Management, Vol. 21(4), 2000, p.341-351.

Clark J and Kerry G. The Tourism Development Handbook: A Practical Approach to Planning and Marketing, 2000.

Curtis-Brignell D. Bicester Village: Partnerships are for life, not for a crisis, Insights, Vol 13: A119-A128, 2002

Day G, Knight P and Morris E. Participation: Where do we go from here? An Introduction to Different Techniques in Community Participation, JIGSO - Wales Council for Voluntary Action, 2nd edition, 2001.

English Historic Towns Forum. Making the Connections – A Practical Guide to Tourism Management in Historic Towns, EHTF, 1999. EHTF, PO Box 22, Bristol, BS16 1RZ www.ehtf.org.uk

Fyall A and Leask A. The Hampsire & Dorset Benchmarking Project: Managing visitor attractions; a collaborative approach, Insights, Vol 13, 2002

South Warwickshire Tourism Partnership is a non-profit making company representing over 430 local tourism businesses around Kenilworth, Royal Leamington Spa, Stratford-upon- Avon and Warwick. South Warwickshire Tourism Partnership Limited, Conoco Centre, Warwick Technology Park, Gallons Hill, Warwick, CV34 6DB www.shakespeare-country.co.uk

Waites, Nick. Community Planning Handbook.

2C Engaging tourism micro-businesses

Business Link www.businesslink.org

Department for Trade and Industry www.dti.gov.uk/guidance

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English Tourism Council. Managing Micros: A Practical Guide for Tourism Advisors, ETC, 2002.

Small Business Service www.sbs.gov.uk

2D Tourism and the planning system: gaining value locally

PPG 21, Tourism – available from DTLR website. www.dtlr.gov.uk/planning

The Royal Town Planning Institute has a reading list on village design statements. Tel: 0207 929 9452, email: [email protected]

Village Design Statements, Countryside Commission, 1996. Available from The Countryside Agency’s website, www.countryside.gov.uk

2E Developing visitor management plans

Clark J and Godfrey K. The Tourism Development Handbook, Cassell, 2000.

Countryside Management Association With approximately 1,200 members, the CMS is the largest organisation of its kind involved in the countryside and urban greenspace management throughout England and Wales. www.countrysidemanagement.org.uk

English Historic Towns Forum EHTF explores the issues impacting on historic towns, offering support and guidance on conservation area management, traffic and visitor management, urban regeneration and design, and other planning issues. www.ehtf.org.uk

English Historic Towns Forum. Making the Connections: A Practical Guide to Tourism Management in Historic Towns, EHTF, 1999.

Norfolk Coast Area of Outstanding Natural Beauty The Norfolk Coast Partnership works closely with many organisations and individuals as it seeks to protect and enhance the landscape and its special wildlife for all those who live in and visit the area. The organisation’s visitor management strategy may be obtained at www.norfolkcoastaonb.org.uk

World Tourism Organisation. Sustainable Tourism Development: A Guide for Local Planners, WTO, Madrid, 1993.

Grant M, Human B and Le Pelley B. Embracing tourism – Cambridge Tourism Strategy Review, Insights, Vol 13: C41-49 2002.

3A SME training and business support

Please refer to individual component.

3B Using technology for effective e-business

Please refer to individual component.

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3C Developing sustainable visitor transport

Cyclists’ Touring Club is the leading organisation in the UK which campaigns for cyclists’ rights. CTC played a key part in the production of the National Cycling Strategy, accessible at www.nationalcyclingstrategy.org.uk, and continue to lobby central government, local authorities and other agencies to promote, invest in and facilitate cycling. CTC also encourages employers to provide facilities for cyclists, campaigns for better access for cyclists to public transport and has a network of 350 Right to Ride representatives campaigning for all cyclists. Cyclists’ Touring Club, Cotterell House, 69 Meadrow, Godalming, Surrey, GU7 3HS www.ctc.org.uk

Department for Transport. Quality Bus Partnerships: Good Practice Guide, TAS Partnership, May 2001. This publication contains information on a wide range of issues to assist bus operators and local authorities set up, develop and monitor Quality Bus Partnerships. Appendices provide an overview of outcomes from case studies, useful contacts, frequently asked questions and sample documentation. www.local-transport.dft.gov.uk/qbus

Downward P and Lumsdon L. Cycle and see: developing a cycling package for visitors (The Staffordshire Moorlands), Insights, Vol 10: C1-9 (1998)

English Tourist Board. English Walking Holidays Toolkit, ETB, 1999.

Local Authorities A wide range of local information about cycle routes in your area and the implementation of plans for improved cycle routes may be obtained from your local cycling officer.

Information about the Local Transport Plan (LTP) process and related initiatives, including guidance and best practice may be found at www.local-transport.dft.gov.uk

London Cycling Campaign exists to increase cycling in Greater London for the benefit of individuals, local communities and the wider environment by promoting cycling, improving conditions for cycling, and raising the profile of cycling. The LCC works with a wide range of organisations, including other cycling, sustainable transport and environmental groups as well as major employers. London Cycling Campaign, Unit 228, 30 Great Guildford Street, London, SE1 0HS www.lcc.org.uk

SUSTRANS, the sustainable transport charity, works on practical projects to encourage people to walk, cycle or use public transport to reduce motor traffic and its adverse effects. The charity is responsible for co-ordinating the creation of the National Cycle Network with local authorities, businesses and landowners. By 2005, the NCN will have been extended to 10,000 miles across the UK and amounts to an investment of £400 million. SUSTRANS, 35 King Street, Bristol, BS1 4DZ www.sustrans.org.uk

Transport 2000 is the independent national body concerned with sustainable transport. It looks for answers to transport problems and aims to reduce the environmental and social impact of transport by encouraging less use of cars and more use of public transport,

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walking and cycling. Information about the ‘Tourism without Traffic’ campaign may be found on www.transport2000.org.uk Transport 2000. Tourism without Traffic: A Good Practice Guide, Transport 2000, 2000. Transport 2000. Easy Arrivals: A Visitor Travel Plan for Harewood House, Transport 2000, 2000. Transport 2000. Gateways to the Downs: An Action Plan for Sustainable Travel and Tourism in the East Sussex Downs, Transport 2000, 2001.

3D Setting up a visitor payback scheme

Ashcroft P and Denman P. Visitor Payback: Encouraging tourists to give money voluntarily to conserve the places they visit, The Tourism Company, 1997.

Countryside Recreation Network. Visitor Payback: Looking at the Realities behind the Success Stories, Countryside Recreation, ed. Emma Barratt, Vol. 9(2), Summer 2001, p.4-7.

Department for Culture, Media and Sport. Tomorrow's Tourism: A Growth Industry for the Next Millennium, DCMS, July 1999.

Disney Wildlife Conservation Fund www.disney.com

English Tourism Council. Time for Action: A Strategy For Sustainable Tourism in England, ETC, April 2001.

Friends of Yosemite (2001). Help Your Park. www.yosemite.org

Morgan H. A Taxing Time, In Focus, 2000.

Suffolk Coast and Heaths Project – This AONB initiative has developed a number of visitor payback schemes. Dork Lane, Melton, Woodbridge, Suffolk, IP12 1PE www.suffolkcoastandheaths.org

Sustainable Travel & Tourism (2001). Spain’s Balearics Approve Tourist Eco-Tax. www.sustravel.com

Tarka Project (1997). Visitor Payback Project. www.tarka-country.co.uk

3E Ensuring access for all

Please refer to individual component.

3F Identifying and developing local distinctiveness

Bateman A and Horsey N. To be a pilgrim – Hampshire Millenium’s pilgrims’ trail, Locum Destination Review, Summer 2002

Briggs S. Brick Lane, East London & Leicester Promotions: Destinations with a difference: attracting visitors to areas with cultural diversity, Insights, Vol 12: C1-8 2000

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Countryside Commission. Sustainable rural tourism: opportunities for local action, 1995.

Food from Britain is the UK’s leading strategic international food and drink export marketing agency. It has a mission to foster the development of British speciality food and drink sector, helping manufacturers grow their sales in the UK. Food from Britain, 123 Buckingham Palace Road, London, SW1 9FA www.foodfrombritain.com

Grant M and Le Pelley B. Destinations and local distinctiveness - Devon Case Study, Insights, Vol 14: A21-A27

Hawkins R and Middleton V. Sustainable tourism: a geographical perspective, Butterworths, 1998.

Information about the Heart of England Tourist Board’s ‘Food and Drink’ project is available at www.hetb.co.uk or by contacting Jo Jury, Project Manager on 01905 761124 or email:[email protected]

Herefordshire Tourism, PO Box 44, Leominster, Herefordshire, HR6 8ZD www.flavoursofherefordshire.org.uk

Middleton V. More Sustainable Tourism: A Marketing Perspective, Insights, Vol. 10, 1999, A165-172.

Soil Association The Soil Association campaigns for organic food and farming, and sustainable forestry. Bristol House, 40 – 56 Victoria Street, Bristol, BS1 6BY www.soilassociation.org

World Tourism Organisation. Guidelines for the Development of National Parks and Protected Areas for Tourism, WTO, Madrid, 1992.

Other examples include: Whitstable Oyster Festival www.whitstableoysterfestival.co.uk/

Blossom Trail – Worcester + Blossom Trail Cycle Route www.evesham.uk.com/blossom.html

A Taste of the West www.tasteofthewest.co.uk/index.htm

High Weald Landscape Trail www.highweald.org/landscap2.htm

3G Biodiversity action plans for tourism

For further information on Tourism Biodiversity Action Plans or the UK/Regional and local Biodiversity Action plans please contact: Enquiry Service, English Nature, Northminster House, Peterborough, PE1 1UA Tel: 01733 455100 www.english-nature.org.uk

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Further examples of biodiversity plans can be found on the following websites: Center Parcs www.thetimes100.co.uk/document.asp?HeaderID=16&SectionID=82

Cornwall Biodiversity Initiative www.wildlifetrust.org.uk/cornwall/wow/audit2/wowaudit.htm www.wildlifetrust.org.uk/cornwall/wow/

Lincolnshire Bio-diversity action plan www.lincsbap.org.uk/index.htm

Dart biodiversity project www.dartmoor-npa.gov.uk/dnp/factfile/dartbiosum.html

Cambridge Biodversity action plans www.camcnty.gov.uk/sub/cntryside/biodiv/plans/plans.html

Norfolk Biodiversity Action Plans www.norfolkbiodiversity.org/Action%20Plans/actionplans.htm

Exmoor National Park’s Biodiversity Action Plan www.exmoor-nationalpark.gov.uk/About_Exmoor/ExmoorBiodiversity.htm

3H Assisting tourism businesses with waste management

Aluminium Packaging Recycling Organisation provides information on the recycling of aluminium cans and food packaging. Information about collection sites in your locality may be found at www.alupro.org.uk

Centre for Hospitality, Leisure, Sport and Tourism at Oxford Brookes University covers a wide range of subject areas including event management, recreation and sports science. Centre for Hospitality, Leisure, Sport and Tourism, Oxford Brookes University, Gipsy Lane, Headington, Oxford, OX3 0BP www.hlst.ltsn.ac.uk

Community Composting Network is a fast growing network comprising over 125 members across the United Kingdom involved in community composting. Members include community composting projects, local authorities and other supporting organisations. Community Composting Network, 67 Alexandra Road, Sheffield, S2 3EE www.othas.org.uk/ccn

Composting Association is the UK’s membership organisation that researches and provides best practice in composting and the use of composts. It provides a central resource for composting, researching, collecting and disseminating information. Composting Association, Avon House, Tithe Barn Road, Wellingborough, Northamptonshire, NN8 1DH www.compost.org.uk

Department for Environment, Food and Rural Affairs www.defra.gov.uk

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Environment Agency www.environment-agency.gov.uk

Green Cone Limited is an environmental company providing local authorities, private sector and individuals around the world with a system solution to the growing need to encourage organic recycling in the home. The Green Cone System includes the Green Cone, a kitchen caddy for easier removal of food waste and specially formulated accelerator powder that promotes the natural break down of organic food. With food waste on average accounting for some 25% of all household waste, this system dramatically reduces the amount of household waste which needs to be collected by local authorities and private sector contractors. Green Cone, Sales Head Office, PO Box 6788, Nottingham, NG2 4JE www.greencone.com

The Industry Council for Packaging and the Environment is a UK non-profit making organisation, established in 1974. It researches the environmental and social effects of packaging in order to show a better understanding of the issues involved. INCPEN, Suite 108, Sussex House, 6 The Forbury, Reading, RG1 3EJ www.incpen.org

Mercury Recycling is the first UK’s fluorescent tube recycling plant for all types of lighting and a range of other mercury containing products. Mercury Recycling, Unit G, Canalside North, John Gilbert Way, Trafford Park, Manchester, M17 1DP www.mercuryrecycling.co.uk

RECOUP promotes and facilities post-consumer plastic container recycling in the UK. RECOUP, 9 Metro Centre, Welbeck Way, Woodston, Peterborough, PE2 7WH www.recoup.org

Recycle-more is an initiative established by Valpak, the UK’s largest compliance scheme for packaging waste legislation. It aims to increase total glass recycling levels by 1 million tonnes over 5 years to 2006 making the UK comparable with mainland Europe. Recycle-more, Valpak Limited, Vantage House, Stratford-upon-Avon Business and Technology Park, Banbury Road, Stratford Upon Avon, Warwickshire, CV37 7GW www.recycle-more.co.uk

SCRIB (Steel Can Recycling Information Bureau), Port Talbot, South Wales, SA13 1NG www.scrib.org

Waste Connect is the UK public recycling database providing comprehensive information about all recycling points throughout the country. The site has been re-designed to make searching for your nearest recycling point even easier. You can search by entering the name of your town. www.wastepoint.co.uk

Computers for Charity, established in 1993, is a voluntary, non-profit making organisation improving access to Information Technology for community groups. If offers an easy way to

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recycle redundant computer equipment in a reliable, efficient and secure way that will help to protect the environment and assist communuity organisations. Computers for Charity, PO Box 48, Bude, Cornwall, EX23 8BL www.computersforcharity.org.uk

English Tourism Council. Visitor Attitudes to Sustainable Tourism, English Tourism Council, 2001.

Middleton V. Fouling the Nest? Environmental Impact of Small Business, Insights, Vol. 9, D13-19, 1997.

Waste Watch is the leading national organisation promoting and encouraging actions on waste reduction, reuse and recycling. The organisation works with community organisations, central government, local authorities and the public to raise awareness and effect change on waste. Established as a national charity in 1987, Waste Watch is supported by DEFRA, Landfill Tax Credits Scheme, National Lottery and private members. Waste Watch, 96 Tooley Street, London, SE1 2TH www.wastewatch.org.uk

3I Sustainability Awards for Industry and Destinations

ENCAMS website www.seasideawards.co.uk For further information, please contact Jose Stanton, Seaside Award Office, ENCAMS, 5 Chalk Hill House, 19 Rosary Road, Norwich, NR1 1SZ, email: [email protected]

3J Marketing: making the most of your destination

Please refer to individual component.

4 Monitoring performance

Please refer to individual component.

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