Annual Report 2013

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Contents

One company – 70 countries – 170 branch offices – 7,400 people who work there. The Umdasch Group believes that is worth a story. And it is this story which we are umdasch doka umdasch figures presenting in our Annual Report 2013 in addition to the facts, figures and data. group group shopfitting data

The story consists of many small stories. And they are told group facts by our employees themselves. They tell of past and future, of curious incidents and serious ones, of obvious things 012 Forword 066 Review 152 Foreword 198 General Information and less obvious ones, of pleasures and worries. Because 018 Dynamogram 068 Preview all these aspects contribute to the success of a company. 020 Network 158 Fashion & Lifestyle 200 Consolidation Range Europe 166 Food & Care 202 Consolidated Financial Statements We invite you to come with us on a journey through the Corporate Services 070 Central Europe 172 Premium & Travel Retail 204 Consolidated Income Statement Umdasch Group. 028 Corporate Communication 078 Western Europe 184 ViBiz 205 Statement of Cash Flows 032 Finance & Controlling 088 Southern Europe 188 The Josef Umdasch Research Prize 206 Accounting and Evaluation Methods 036 Human Resources 094 Eastern Europe 190 Marketing 210 Development of Non-Current Assets 8:00 am 042 Information Technology 212 Auditors’ Report 046 Internal Audit Overseas 194 Euroshop Why this particular time? Because, despite all the 050 Legal & Public Affairs 102 North America 054 The values of the 106 Latin America interculturality and diversity it represents a time which links Umdasch Group 112 Africa 118 Middle East us together. Whether we are in Amstetten, in Mumbai or 124 West & Central Asia in Jeddah – it is at this hour that people start their day’s 126 East Asia & Pacific

work. And that seemed to us to be a sufficiently interesting 132 Sales & Marketing reason to make “8:00 am” the main title of our Annual 140 Engineering & R&D 144 Production & Operation Report 2013. umdasch group

8:00 am every moment

umdasch group 08 umdasch 09 group

If a concern is to act responsibly it must act carefully. It must take care of what it has been entrusted with. And it must take care of what will happen to it in the future. Companies are not static constructions; they are living organisms which continue to develop, change and adapt. Entrepreneurial responsibility lies in recognising this, and in accepting and supporting it to the best of one’s ability.

“The price of greatness is responsibility.”

WINSTON CHURCHILL 010 umdasch 011 group

umdasch 8:00 am group Headquarters Amstetten, Austria

ANDREAS J. LUDWIG CEO Umdasch Group

Times of change

Change originates in people. Their views, ideas and evaluations are important indicators of a new spirit. That is why Andreas J. Ludwig actively seeks contact with his staff, be it at 8.00 in the morning on his rounds through the works, during a CXO breakfast or when visiting one of our locations worldwide. He sees open dialogue as an important part of promising future developments.

Adaptation to changing markets and economic framework conditions is a task which must be pursued proactively in order to ensure that developments are positive ones. Andreas J. Ludwig regards the insider knowledge and input of the entire concern as being of great importance. And so is dialogue. A company in which staff members can clearly recognise the value of change for the common good will act in concert and place constant growth on a strong foundation.

In dialogues which take place at eye level with his staff, Andreas J. Ludwig challenges them to recognise change, to encourage it and to put it into practice. To do this each and every one must take responsibility for using his or her own initiative on the way to new solutions.

A global concern like Umdasch must continue to develop actively. Marking time is not an option: “All change must be driven from the inside out. If we want to be successful in a sustainable manner, we must reflect these changes within our organisation and our processes – “Progress is a nice word. transparently and in a cooperative and targeted way. ” But change is its motivator.”

ROBERT KENNEDY 012 umdasch 013 group

Foreword

You are holding the annual report of the Umdasch Group in your hands – evidence of a positive business year. It reports on our successes and also our challenges during the past financial year by means of figures, facts and explanations.

But this year our annual report shows more than that. It provides increasing transparency information on the work behind the balance-sheet results. I should like to offer the observant onlooker a glimpse of the Umdasch In times of increasing transparency, however, the demands made to world which he or she may find unusual. We are often described companies as regards the public’s perception of them has increased as “Hidden Champions”. It is an expression which certainly too. In the tension field between attractive employer, responsible applies, because it was never the company’s style or intention to corporate citizenship and active communication with stakeholders blow the trumpet with regard to its successes. And so over the we have taken a conscious decision to open up and to direct our decades, unobtrusively, in contrast to the publicity with which perspective from the tip of the iceberg down to the regions of the comparable companies operate, the Umdasch Group has reached company in which our successes – both large and small – have their an international dimension which few people are aware of and origins. To the place where people focus their efforts on a day- familiar with. to-day basis in the interests of continuation and growth; where innovation functions as the motor for a business model; where strategies are not just developed but also put into practice; and where we do not cease to question ourselves every day and hence never tire of taking a new path with new challenges.

Dr. Andreas J. Ludwig (CEO) 014 umdasch 015 group

Foreword

the strategy of sustainable tackling tomorrow’s major issues today securing of capital securing of staff increase in value In order to be able to continue to develop successfully, we must With equity capital resources of over 50% the Umdasch Group When we speak of change in society, this is based on change within To operate in a sustainable manner means to continue to develop adapt to the changed conditions which are affecting all areas of is conservatively, but safely, endowed. In addition there are also the individual. People change, and hence so do their expectations the entire group of companies towards an increase in value in society and the economy as fast, as flexibly and as efficiently as borrowing requirements which must be covered as intelligently of their place of work. Companies are well advised to prepare in the long term. The concept of economic management contains possible. This applies to every company, including our own, and as possible. good time to face the challenges that dealing with a new generation the essence of all business activity – a concept which is the most above all to the development of the Umdasch Shopfitting Group. of employees will bring. sustainable of all. During 2013 the Umdasch Shopfitting Group experienced all too In recent years capital has been available on favourable terms. painfully just how quickly one can fall behind. The major changes That seems tempting, but firstly things will not remain that way for Today’s employees demand more of their employers than their In traditional family firms like the Umdasch Group that is not in the retail sector – especially in the fashion and textiles sector ever and moreover, in particular for medium-sized companies which indisputable need for fair wages. But beyond that, how can we live necessarily anything new – here, decisions have always been taken – resulted in a massive drop in both orders and overall result for operate in sectors which are as cyclical as ours, it is not always up to being the “best place to work”? That is a question which we with a view to the impact on future generations. Although they our shopfitting subsidiary. It was a powerful warning shot which available sufficiently flexibly to meet our needs. have focused on very intensively during the past year. The fact that may not always be popular, they nonetheless form the basis for is challenging the team to achieve top performance in future. in both our business areas we need highly specialised staff, and that ensuring that the entire concern can continue to stand securely. This is being prescribed by a new management team around And so our growth is financed to a considerable extent through many of our locations – including our headquarters – lie far away And that was also our motto for 2013. Silvio W. Kirchmair; its implementation requires above all one capital which the owners leave in the company. But that only makes from attractive metropolises, encourages us to focus all our energy thing: the absolute determination to adapt quickly and flexibly sense if the returns exceed the capital costs. Achieving this goal on sustainable models of staff development. The past year has been a successful one for Doka. That makes us to the changed overall conditions. In this context a quotation by depends directly on the development of a number of important proud, because it proves that our expansion strategy is the right Charles Messier could not be more appropriate, despite the fact key figures. One of the most important for the Umdasch Group is During the course of our considerations we have committed one. Our expansion policy in recent years, with its extensive that it is more than 200 years old: “it is not the strongest who will the free cash flow, which we were able to increase within a single ourselves to filling up to three-quarters of all executive positions investment in markets, has paid off. Severe currency losses in survive, nor the most intelligent; it is the one who adapts most year by € 102 million. The most important contribution to this was which become vacant with staff from our own ranks. That requires almost all non-European markets and considerable bad debts, quickly to change.” the reduction of our working capital by € 30 million – despite the us to focus attention intensively on potential candidates. Our especially in Southern and Eastern Europe, have left an indelible increase in revenues. international talent management programme and the employee mark on our results during 2013. Nonetheless we have succeeded dialogue introduced in 2013 are important instruments for in increasing the operating income of the group as a whole. For us foresighted actions In this context we also focused intensively on our risk management, identifying and discovering potential, and are crucial steps on the which we developed considerably during 2013. In an organisation this was confirmation that the technology, quality and safety of our To spot developments in advance and to anticipate them ahead of way towards creating a strong training ground for new executives. which is as widely and deeply ramified as ours, we need products and the expert knowledge of our engineers represent a time through pioneering decisions and modified processes is one of standardised but highly transparent processes which make equally worldwide benchmark and continue to be in demand. the most important tasks of management. This is where I see the high demands on our systems. Transparency helps in the control biggest challenge for the immediate future. For example, when it is of risk, so our risk monitoring and controlling are supported by a matter of making available the two most important resources of a a strong compliance organisation and the newly formed internal company: capital and staff. revision team. 016 umdasch 017 group

Key data

Key data of the Umdasch Group at a glance

working together interactively

A further milestone project that was developed and launched As you can see, we can look back on a very busy year work-wise, during 2013 is 2gether – our worldwide internal communication and on one in which the course was set in important respects for and collaboration platform. Employees need tools in order to be the further development of the Umdasch Group. In the interests able to gain information, to network with each other and to work of sustainable competitiveness we shall continue to progress 2009 2010 2011 2012 2013 together interactively. The Intranet will make us faster and better rapidly along this path against a background of a rapidly changing Consolidated revenues in EUR million 955 908 968 1,059 1,092 and will bring together knowledge and expertise that are widely environment which is in a state of constant transition. scattered. With this change in our communications policy we aim Foreign share 88 % 87 % 87 % 88 % 88 % to do justice within the company to the demands of a society that Total number of employees (annual average) 7,256 6,881 7,114 7,430 7,411 is increasingly based on information and networking, while at the in Austria 2,917 2,699 2,777 2,850 2,772 same time profiting from increased efficiency in our processes. I am in other countries 4,339 4,182 4,337 4,580 4,639 delighted that the launch was carried out largely without a hitch, Investments in EUR million 40 39 55 97 47 and I observe how within just a few months this tool has become an Cash Flow from operating activities in EUR million 219 123 -46 2 104 essential part of our daily work. ANDREAS J. LUDWIG Operating income in EUR million 81 66 82 73 74 CEO Umdasch Group Net income in EUR million 53 37 47 40 23 018 umdasch 019 group

Umdasch Group Dynamogram Umdasch Aktiengesellschaft Change means that structures must be questioned and traditional patterns Supervisory board abandoned. This “dynamogram” should be seen not as a replacement for Hilde Umdasch (Chairwoman) umdasch Doka Components Sales the organigram, but rather as an extension. It shows that there is no limit Alfred Umdasch (Vice-Chairman) F. Westkämper F. Hochholzer to growth and that development is open in all directions. Because the only Dr. Jörg Jakobljevich boundaries are the ones in our heads. Ernst Röck group Dr. Reinhold Süßenbacher Sales & Andreas Schauer (Chairman of the works committee of salaried workers) Executive Board Marketing Josef Steinböck (Chairman of the works committee of wage employees) Dr. Andreas J. Ludwig (CEO) H. Ziebula Form-on Marketing Josef Kurzmann (to 30.4.14) (MD) B. Priesching Jürgen Obiegli (from 1.5.14) F. Hochholzer Facility Management Silvio Kirchmair Corporate A. Oberleitner Operations Communication C. Haring Strategic Marketing E. Roseneder Doka Metal Construction Production Services P. Böttinger-Barth W. Hillinger Finance & Production M. Bruderhofer Internal Controlling & Operations Strategic Procurement Central Controlling Audit W. Pfleger Doka Wood Processing L. Pekarek T. Klikowitsch Areas G. Pechura Management System Controlling B. Löcker Corporate C. Mayr (MD) J. Danzer E. Liebensteiner Services

Purchasing Doka Drevo Information Systems & Legal & Human H. Ritt C. Mayr, M. Lassak Process Management Public Affairs Resources A. Korn W. Reicher Information K. König doka Technology J. Hochstöger group umdasch Management Austria Central Europe Josef Kurzmann (to 30.4.14), Engineering T. Birnleitner A. Wolfschwenger shopfitting Jürgen Obiegli (from 1.5.14), P. Reisinger Fashion & Germany Harald Ziebula, Ludwig Pekarek, Research & Development group Lifestyle H. Neher, G. Schwers Christian Pum, Rainer Spitzer, J. Peneder Management T. Birnleitner Europe Johann Strunz Engineering C. Pum ViBiz Silvio Kirchmair, Eastern Europe and R&D Business Development I. Pasker (MD) L. Hochpöchler P. Böttinger- Thomas Birnleitner, Roman Fußthaler, Switzerland R. Spitzer Barth Petra Böttinger-Barth, Italy Western Europe Product Lifecycle (MD) M. Höffinger Competence Center Gerold Knapitsch H. Gamper P. Zumaglini Management (from 1.5.14) Southern Europe R. Steppan R. Spitzer K. Vomela Corporate Formwork Instructors R. Mayr

Central Europe Africa West & Central Asia Food & Care M. Ripfl K. Steindl P.-J. Dewulf Germany S. Kirchmair J. Brandstätter (to 30.4.14) Premium & Overseas G. Knapitsch J. Strunz (from 1.5.14) Travel Retail Middle East United Kingdom East Asia & Pacific North America R. Fußthaler (MD) S. Ramsden Ireland G. Heinrich A. Mair Austria R. Fußthaler S. Kirchmair (to 30.4.14) France Latin America Middle East G. Knapitsch (from 1.5.14) L. Fasching P. Vogel P. Marquette 020 umdasch 021 group

“There is hardly ever a quiet moment in the porter’s lodge.” Network 8:00 am Headquarters Amstetten LEOPOLD JETZINGER

LEOPOLD JETZINGER Porter

At the very heart

It can be found in every company. The hub, the of things pivot – the place where all the bustling corporate power can be observed. The porter’s lodge of the Umdasch Group is one such place.

8 o’clock in the morning. Leopold Jetzinger started his shift a few hours ago. The porter’s lodge at Gate 1 is where he works. And has done since 1986. Even he can only hazard a guess as to how many people actually come past here every day: “It must be several thousand,” observes Jetzinger. But so far he has never had time to count them.

In almost 35 years at Umdasch, most of them as porter, he has experienced a great deal – including ministers and VIPs from the world of business or society. But not only them: people looking for a job, others asking the way, jealous wives, confidence tricksters and even the odd individual who couldn’t find his way home from town on Friday night.

Employees, job applicants, suppliers, visitors, messengers and of course customers: an active company is always a hive of activity. In almost 150 years of corporate history at Umdasch a wide-ranging network has been established which is marked by one common factor both internally and externally, regionally and globally, visibly and invisibly: it links people together. And you can gain a brief impression of all that if you visit the porter’s lodge at Gate 1. 022 umdasch 023 group

Umdasch Group worldwide Network

Making relationships comprehensible

our customers The customer structure of both the Doka Group and the Umdasch Shopfitting Group reflects Part of our business model – and indeed of a broad spectrum. The Doka Group has at its our corporate strategy – consists of being disposal a wide-ranging customer base of small present within the markets. Customer proximity and medium-sized building firms, which represent consists, of course, of a physical proximity the sound foundations and the main structure. which continually focuses on their needs and The cutting edge of Doka’s business is formed As a result of the countless interconnected activities, the expectations. by outstanding and unique construction projects throughout the entire world; they provide ample Similarly, we also operate a presence on site. Umdasch Group has developed a network over the past testimony to the company’s expertise in the The locations policy of the Umdasch Group decades with which and in which it interacts reciprocally. individual competence fields and leadership in decentralises important customer processes such the field of technology. as, for example, quality management, while the Today a dense network of subsidiary companies, branch offices, decisive development and support areas are The customer structure of the Umdasch gathered together in our headquarters for reasons logistics hubs and delivery warehouses covers the entire world. Shopfitting Group is similar. It often includes of efficiency and concentration. individual luxury projects as well as roll-out We currently have 170 locations in 70 countries. contracts, for example for retail chains, which For us the study of pioneering trends within the extend over a long period and numerous various sectors is a part of our policy of customer branches. proximity in exactly the same way as our concern for current trends and market developments. A balanced customer structure on a broad basis is an essential competitive factor, since market fluctuations and economic cycles balance each other out over time, thereby considerably reducing risk. 024 umdasch 025 group

suppliers the employees The extensive network refers not only to our In a broader context the worldwide network of The company’s employees play a crucial role in The Umdasch Group is thus not only the biggest Umdasch Group sales markets. In 2013 we commissioned a study suppliers plays an important role as a tool that connection with the added-value network. More employer in Amstetten; it also contributes the which investigated the company’s multiple guarantees flexibility. A flexible and broadly than 7,400 workers are employed worldwide, lion’s share of the total municipal taxes within the Indirect employment connections within the regional economy. The based network of partners is a decisive factor some 2,770 of them in Austria. community – over 21%. Austria mode of operation and its effect on the creation as a measure which counters the increasingly of value within the region are considerable. fluctuating demand, because it permits peaks and Umdasch’s relevance as an employer for the job The situation of the Umdasch Shopfitting Group downturns in demand to be balanced out quickly situation in the region can be clearly seen from in Leibnitz is similarly dominant, since here the For example, the Umdasch Group worldwide and without having to adjust staff numbers. the examples of Amstetten and Leibnitz: company is responsible for more than 13% of the purchases a volume of € 274 million from municipal taxes. ~2,300 3,575 suppliers. 75% of the suppliers – indirect and induced representing a purchasing volume of The Umdasch Group lives up to this role as a employees € 166 million – are to be found in Austria. And Employment Employment responsible employer in many different ways. of these, about one quarter come directly from Leibnitz And more than that: if we include the indirect the regions around Amstetten and Leibnitz – Amstetten and the induced employment (suppliers and the most important production location of the downstream consumer stimuli), the result is Umdasch Shopfitting Group. additional employment for about 2,300 people. ~15% That means that the number of directly employed Expressed in figures, this corresponds to a value Umdasch Group ~11% people is almost doubled as a result of the widely = 1,664 Umdasch Group economic total account of € 46 million in Amstetten and € 12 million in = 423 ramified sourcing structure and the regional Leibnitz. purchasing policy. The direct added value, in other words the employment, the taxes paid and the profits generated by Total employees Total employees Amstetten region Leibnitz region the Umdasch Group amount to a total of € 245 million in Austria. If we include the downstream added In addition to the direct effects from the added value thus generated, this figure increases to € 384 million, which flow directly into the BIP. value generated by the company itself, these 10,926 3,797 indirect and induced effects serve as important These figures clearly show the important role played by industrial concerns like the Umdasch multiplying factors, thereby representing a Group with regard to the national account. And they show how decisively they contribute to the decisive value not only for the national accounts development of an entire region and thus to the securing of income and quality of life for thousands but also for development within the region. of employees and their families. 026 umdasch 027 group

A company leads, directs, decides and forms. It has a duty to be strong and to remain so. To do this it needs support. From central support units, for example – important strategic divisions and their teams, who contribute with advice, support and liaison work. 028 umdasch 029 group

Corporate 8:00 am Services Corporate Communication

EVI ROSENEDER Head of Corporate Communication

2gether

This is the story of the Annual Report 2013, which is at the same time a story of cooperation. Because many people were involved in its creation and contributed with their experiences and reports to presenting a somewhat different view of the company.

Annual Reports tell of successes and challenges, of figures, We should like to thank the following people for their time, facts and data. This year’s report on the Umdasch Group aims their commitment – and their valuable stories: Manfred to do more. It provides insight into the world of thought of Aigner, Markus Babinger, Tino Bretschneider, Leopold the employees, into their way of working and thinking. It is Bruckner, Ralf Bürger, Eva Maria Ecker, Daniela Ehrenreich, the people who work in a company that make it into a living Helmut Gruber, Stig Haglund, Gerald Hartinger and his organism that moves, develops and changes. The employees family, Markus Kamleithner, Evelyn Kössler, Selva Kumar, stand behind the successes and achievements of the company. Birgit Löcker, Leopold Jetzinger, Esther Ong, Josef Palme, They contribute their expertise and their experiences and are Gerd Pechura, Bernhard Prüller, Franz Raffezeder, Robert the main multipliers of the Umdasch spirit. Riesenberger, Martin Stefan, Eduard Tatay, Martin Wenger, Axel Wieland, Christine Wiesinger, Rudolf Wilfling, the This publication has been produced through dialogue: in the apprentices in the Doka training workshop, the site workers in exchange of ideas, in the interlinking of thoughts. Through Dakar, the prizewinners of the Josef Umdasch Research Prize listening and understanding. And comprehending what makes and all the more or less willing helpers. people tick. 030 umdasch 031 group

Corporate Corporate Communication Services

2gether – the new intranet seeking dialogue

During 2013 the introduction of a new internal communication In the evaluation of the communications policy of companies it is and collaboration platform represented a milestone in these particularly noticeable that two judgement criteria occur regularly: developments. A project team of six members of staff from different the supply of too little and the supply of too much information. areas worked together for a year to set it up and implement it. To find the right amount is a challenge which the Umdasch Group 2gether raises the significance of communication and global focuses on with intensity and which can be encountered under two partnership within the company into a new dimension. It aims to important aspects: encourage the group-wide exchange of experience and knowledge as well as social communication. It must also do justice to the ●● Away from the top-down information policy to a dialogue and demands made of concern-wide reporting. The introduction of this feedback culture important strategic tool is a pioneering development leading to ●● more openness and transparency and is a further step towards more Development away from the obligation to provide communication efficiency and effectiveness in procedures and processes. to the obligation to acquire it

The Corporate Communication department focuses on these two strategic points in particular. Further development and innovation The tasks of Corporate Communication arise through the correct management of knowledge and ideas. To raise this potential and make use of it is one of the important ●● Communication hub of the concern tasks of any company. In the Umdasch Group a series of initiatives

Start the dialogue ●● is being started which take dialogue as their content and which “Newsroom” assembles the measures and topics of encourage transparency and better understanding. the entire concern Corporate Communication encourages transparent and open communication ●● Communication planning and execution throughout the concern Intensive scientific and philosophical discussions are already taking The change which society is currently ●● Inter-departmental publications (annual report, Members of the Executive Board of Doka and place about the advantages and disadvantages of this development. company employees at a Round Table staff magazine, newsletter, press releases etc.) undergoing is based on a complete change in The fact is that the information society is increasingly penetrating the way we communicate. New technologies every area of our lives. This is also changing the expectations and ●● Presentations of the Umdasch Group in external requirements made of companies, which must correspondingly also stakeholder dialogue have created a worldwide non-stop supply change the way they handle information and knowledge. network which makes it possible to send ●● Development of new formats and ways of The Umdasch Group also finds itself in a process in which corporate communication and receive information at any time and in communication is being redefined. An open communications ●● Strategic conception and content of the measures any place. culture and transparent reporting are not only the concern of and assignment for the executive board, but also form the basis for a ●● Execution and implementation of the measures new approach to work. ●● Intranet-2gether It is the task of Corporate Communication to initiate this ●● development and then drive it forward. And since change lives Internal and external campaigning through symbols, time and again it is a question of pointing the way ●● Media enquiries/Media information service for this new dialogue-thought process and creating new forms of exchange of knowledge and information. 032 umdasch 033 group

Corporate 8:00 am “You need to understand Services Finance Controlling

GERD PECHURA the information behind the figures.” Chief Financial Officer GERD PECHURA Chief Financial Officer

Gerd Pechura is a finance expert. If you meet him at 8:00 am while he is preparing the Key-Financials Reports you will know at once what the position is: complexity is no problem Smart Finance as far as he is concerned. Figures are his favourite topic. And he understands them – down to the last euro, yen, dollar, rouble ....

Gerd Pechura is well-known for his penetrating analyses and his pointed comments. As a German in Austria, however, he is also aware of the language barrier: “Germany and Austria are separated by their common language – so people say. But I refuse to be bound by proverbs,” comments Gerd Pechura, proving his quick-wittedness once more.

As the Chief Financial Officer Gerd Pechura has had a profound effect on Umdasch as he coaxes the figures to reveal their secrets every day. “Finance is like a huge brain-teaser. I need to understand the figures down to the very last detail. How they have arisen, how the money is flowing and whether there are any weak points in the system. Lots of people believe that figures speak for themselves anyway, but that is rubbish. You can’t trust figures until you are sure that they are not deceiving you. And then you also know how you can optimise the financial system.”

70 countries + 40 currencies = 1 account 034 umdasch 035 group

Corporate Finance Controlling Services

Project of the year 2013 Introduction of “Tagetik”, a new consolidation and reporting package

corporate controlling

This area defines reporting standards for the reporting process throughout the group. Here the goal is to Creating transparency – make use of meaningful KPIs to create the maximum possible degree of transparency.

putting diversity in Further areas of responsibility

●● Internal reporting a nutshell currency management ●● Reporting to external recipients ●● Bookkeeping During 2013 the department was faced with Corporate Finance & Controlling embraces a wide range of tasks a particular challenge with regard to currency ●● Transaction processing management. The devaluation of almost all export (Accounts receivable/accounts payable) currencies in comparison with the euro and the Like all central support departments in the Umdasch In the dialogue with the owners and the supervisory associated risk limitation were important topics for ●● Assets accounting Group, Corporate Finance & Controlling has been board, with management and the specialist the Umdasch Group throughout the entire year and ●● Questions of retail and tax law faced in recent years with a profound broadening departments and also in dealings with government can ultimately also be clearly seen in the result. As and deepening of its range of duties. This is linked agencies, banks and insurance companies, an a result of the diversity and the broad geographical ●● SAP Application support throughout on the one hand with the rising demands of an open approach forms the basis for a trusting constellation it is essential to develop and manage the concern organisation which is rapidly becoming more working relationship. safety mechanisms that will make the currency risk international. And on the other – and that is calculable and correspondingly reduced in scope. perhaps the more significant fact – the demands corporate treasury for transparency are rapidly growing, especially in corporate accounting complex subject areas. It is a development which Treasury is an important strategic competence area the Umdasch Group is glad to face, indeed which it in the company. It is indispensable for securing the During the course of the Corporate Accounting Corporate Finance & Controlling shows very actively encourages. As a part of corporate policy, liquidity of the concern and its companies. The main 90 companies have to be consolidated and assembled clearly the processes for change in which globally transparency is not an instrument of control, but tasks of Corporate Treasury include the development, to create a balance sheet for the concern. This operating companies in particular find themselves. serves instead to promote the culture of trust within use and continuous optimisation of the appropriate permits us to draw up a continuous and transparent The question is no longer one of specialists versus the entire group. instruments together with the monitoring of the corporate balance and profit and loss account. all-rounders. A state-of-the-art approach to modern capital structure of the entire concern. global controlling calls for the placement of specific In the field of Corporate Finance & Controlling expertise in the main key positions within the the question of taking into account the needs of company, together with a broad overview of the internal and external stakeholder groups is allotted company and its macro-environment. top priority. 036 umdasch 037 group

Corporate 8:00 am Services Human Resources

EXPATS IN SINGAPORE Gerald Hartinger, Bernhard Prüller, Tino Bretschneider, Eduard Tatay, Christine Wiesinger

“I lived abroad as an ‘expat child’ for eight years. I think the advantages far Home Sweet outweigh the disadvantages.” Singapore GERALD HARTINGER Singapore

Umdasch Group employees on the way to work – in the works bus, by public transport or by private car. It’s a familiar sight. The only difference is they do not live in the countries in which they began their career in the Umdasch Group. One of the many expats worldwide is Gerald Hartinger.

To leave one’s home country for a few years in order to work in a foreign place – that is a valuable experience for many people, and for some it is a dream come true. For the Umdasch Group it represents a remarkable gain. Doka employees in Singapore “My father was an expat in Pretoria, South Africa, together with the entire family. For my career it has been on their way to work. very helpful to have lived in a foreign country as a child. It has broadened my horizon permanently. I wanted Eduard Tatay and Christine Wiesinger to give my children this experience too and so I leaped at the chance. We are glad that we chose this path,” comments Gerald Hartinger, who moved to Singapore with his family in 2012.

You cannot learn about a foreign culture from books; there is no substitute for practical experience; and to learn to think interculturally you need to gather experience in the big, wide world. As a company one needs no further reason for investing actively in expat programmes. Every expat, whether a guest in our headquarters or at one of our locations throughout the world, represents a significant asset for the entire concern.

Bernhard Prüller and Tino Bretschneider 038 umdasch 039 group

Corporate Human Resources Services

Accompanying people through change Human Resources as business partner and strategic companion Milestones 2013

●● Start of further flexitime measures within the concern

●● Variable reward system in Sales The growing demands made of our business and internationally also means fielding one’s staff in a new zeitgeist which demands a new approach functions of hr – ●● Support in the establishment of challenges 2013 our processes also require a strategic approach an international context. One of the central tasks on the part of those responsible. Our aim is to an overview: Doka Austria from the key position Human Resources. In of HR is to establish and expand the relevant develop two-thirds to three-quarters of our ●● In 2013 the special challenge lay in doing justice ●● former times it was seen as an administrative structures, as is reflected for example by all ten future executives from within our own ranks – ●● Staff management Accompaniment of the re-structuring of to the growing demands for quality, volume and accounts department, but today it is a highly regions of the Doka Group. The lively exchange a high aspiration which we are pursuing with ●● Staff development the Umdasch Shopfitting Group intensity within the HR agendas – while employing complex unit with a great deal of experience and between the different nations not only ensures great energy and with the assistance of newly ●● Recruiting ●● Worldwide on-boarding standards the same resources. even more expertise. that Austrians have the opportunity of working developed initiatives and priorities. ●● Staff marketing established ●● During this year important initiatives were launched abroad and vice versa. It also represents the living ●● Staff planning in the areas of staff and organisation which have a This section has a staff of 30 and manages the Since we cannot fulfil our quota of qualified staff ●● Introduction of the Intranet by a diversity which is essential for the development ●● Organisation development central leverage effect on the strategic points within use of our human capital worldwide. Joined-up of a global organisation. entirely from our own ranks, staff recruiting is highly qualified project team ●● Staff training including e-learning the company. Accordingly, the Human Resources thinking is called for. It is a huge challenge to an important area of activity. In this context the ●● ●● Strategic talent and succession department plays an important key role with regard employ suitable people in the right positions significance of staff marketing is growing too. Ideas management staff development ●● management and locations where they can make use of their The responsibility of presenting the Umdasch Staff allocation to the strategic change management. ●● experience and expert knowledge in the most Staff development is of strategic and hence of Group and its two business areas as an attractive Time tracking ●● Introduction of the Employee Dialogue efficient manner. The motto is “Human Capital”: increasing importance. The Umdasch Group is employer by means of a sustainable employer ●● Staff data management ●● New edition of the target agreement a win-win situation between the company and paying increasing attention to the subject because branding strategy has also become one of our ●● Supervision of corporate organisation discussion its staff can only occur when they can develop personal development that takes into account central tasks. ●● Intranet and collaboration at their place of work and produce the best strengths and qualities and also bears in mind ●● Accordingly, execution quota increased possible performance accordingly. To operate personal ideas and expectations is in line with from 60% to 80% worldwide

●● International establishment of the training programme L.E.A.D.E.R.S. with 360-degree feedback 040 umdasch 041 group

Corporate Human Resourses Services

changing opportunities for trainees

Traditionally, the training of apprentices has played an important role in manufacturing Success is a job industry. This applies in particular to the social and health promotion further training as a Umdasch Group. The aim of filling up to corporate duty three-quarters of the specialist and executive The health and well-being of staff play an positions from the concern’s own ranks important role in their performance. In order to in the Umdasch Group The extensive investments which the Umdasch requires an institutionalisation of the training allow for a climate which promotes motivation Group makes in the training and further training of apprentices in order to secure the best and commitment, the Umdasch Group has of its staff make an essential contribution to the young people as qualified staff members. One introduced a number of measures. Andreas J. Ludwig referred in his foreword to The average period of employment within the performance factor wages long-term securing of our competitiveness. Not opportunity available here is to complete the the enormous importance of the availability of company is 13.5 years; the average within and salaries only our products but also the expert knowledge Matura, the Austrian matriculation qualification, staff. It is a core concern within the company the Austrian economy is 9.5 years. This level and skills of our highly qualified employees have alongside the apprenticeship. Another lies in Measures offered that people, as the future capital of the Umdasch represents an indication of the attractiveness of A study was commissioned which examined the contributed to the company’s position as market the active encouragement of girls in technical Group, should be treated with respect and care – the workplace. Conversely, the concern profits situation relating to remuneration and incentives ●● leader in many areas. The continued development professions. VITAL health programme and not only since Corporate Social Responsibility from the experience of its staff who have worked of the staff at Umdasch. of the education standards is not only a social ●● Factory canteen came into fashion. Our corporate policy therefore there for a long time. obligation but also represents a necessary and also deals in a targeted way with the role of the Average income indispensable aspect in order to guarantee the Number of ●● Works bus service Umdasch Group as an attractive employer, and service provision – as the success of the Umdasch Group in a sustainable trainees 2013 defines at the same time its expectations of its ●● Voluntary bonuses umdasch group sees it Lower Austria € 1,931 manner and in the long term. staff with regard to customer orientation and Umdasch Group ●● Working clothing willingness to perform and accept change, not to The basis for a “good deal” is that performance Amstetten € 2,094 138 mention acting on one’s own initiative and with and counter-performance should correspond, or Expenditure ●● Umdasch Group € 2,850 WGU – Umdasch works association commitment. should be regarded as corresponding. This also for further training Average in manufacturing industry in general ●● applies to the relationship between a company *Based on median gross income Heating supplements 11.5 and its staff. In a sensitive market environment Per employee ●● Accident insurance like that of the Umdasch Group and its business The reason for the above-average payment is, on Manufacturing industry in general € 653 areas this balance is not always an easy one. the one hand, a remuneration model which allows ●● Works accommodation No concern that operates in a responsible for achievement-oriented payment, and on the Umdasch Group € 848 Number of female ●● Additional trainee remuneration manner within a market economy can give a job other for a large number of highly qualified jobs: trainees 2013 guarantee like the one provided by a civil service In order to adapt the further training ●● Gratuities for jubilees and upon position. The demands, especially those made on opportunities as closely as possible to the retirement Percentage of graduates Umdasch Group the export-oriented production industries with concern’s requirements and to link them closely their fluctuating sales markets and wide range of with the possibilities and abilities of the staff, 22 % political and economic challenges require a high the Umdasch Group has established the Umdasch Average in manufacturing industry in general operational readiness and flexible conditions. It 5.7 % Academy. It is an educational platform which is one of the important tasks of management to 8.5 % within the 16 % Mostviertel offers practical education opportunities as well as The Umdasch Group pays a voluntary explain this situation and to remind repeatedly of the staff systematic training for skills and methods. financial incentive per employee amounting of the global context. So, too, is their duty to of the Umdasch Group to approx. € 2,200 per year. assess and pay for performance which is fair and appropriate. 042 umdasch 043 group

Corporate 8:00 am Services Information Technology

AXEL WIELAND Head of IT Software Management “A new era is dawning – 2gether.”

AXEL WIELAND

Linked via the net 8:00 am in the

IT department. A group It will soon be completed. Lotus Notes is being of employees gathers replaced, and every single tile which disappears is celebrated with the removal of a leaf on the around a calendar calendar. In fact, what they are celebrating here that they have made is something which will never end. Because IT is a constant cycle in which one project gives way to themselves. Once the next. Standstill is not an option. more a task within But the calendar clearly shows something which a project has been can be felt in many areas of the company: completed, and another increasing transparency. When it comes to the question as to how to communicate the leaf has been torn off replacement of a system, Axel Wieland is very the calendar. A nice creative. He promptly started a countdown which tradition that has been shows the progress of the project from day to day. introduced here. “The replacement of Lotus Notes is part of a major process of consolidation within our systems,” explains Josef Hochstöger, Head of Corporate IT. Numerous systems, functions and applications which previously used tiles within Lotus Notes, are being replaced and better integrated into the It corresponds with the communications overall system. The functionality is designed in culture of the Umdasch Group that such a way that the communication culture as a projects should be made public and that whole will thereby change. not only the start and finish but also their progress should be accompanied in this communicative way. In future all this will happen in the Intranet. 044 umdasch 045 group Tasks ●● Securing the operation of the IT infrastructure ●● Development and rollout of new services Corporate ●● Provision of specialist infrastructure Information Technology Tasks Services for projects ●● Implementation of changed corporate ●● Advice for specialist departments on a processes by means of program adaptations, project basis data and interface management ●● Trend observation and examination ●● Central consolidation of data from IT Systems for potential und relevance for the various sources and Umdasch Group ●● Constant updating of the system in line with Infrastructure changing laws, regulations and guidelines Milestones 2013 ●● Operation and adaptation of and between ●● Introduction of MS Sharepoint existing applications ●● IT infrastructure for the Intranet ●● Each workplace was equipped with MS Lync Milestones 2013 ●● Changeover of all Tipos users to ●● Intranet – 2gether Windows 7 completed ●● Enterprise search ●● Decision in favour of Windows 7 as ●● Preparation for abandonment of standard operating system Lotus Notes applications Information ●● Doka CockPit – Tool for planning, introducing and controlling important core processes “We ensure that ●● Implementation of a new Doka more than product structure from Japan to California, Corporate IT the business processes all run smoothly.” Josef Hochstöger Technology JOSEF HOCHSTÖGER Corporate Service Director IT Corporate IT – the company’s cardiac-respiratory system

IT Software More than virtually any other department in the company, Corporate IT supports Management the organisation on its path towards greater efficiency and better performance. A staff of 65 works non-stop to provide the necessary software, infrastructure 49,233 and services. Increasing cost pressure, continuous structural measures and the Tasks Help Desk tickets associated constantly changing requirements in all business areas confront the 4,700 650 ●● Worldwide Help Desk – acceptance and IT User Clients Servers Applications IT specialists with new challenges every day. And then there is the rapidly changing 550 processing of users’ enquiries Service information and communication society which demands a continuous observation ●● Service Demand Management 250,000,000,000,000 of trends and a perpetual adaptation of technology. Bytes data volume ●● 1st Level Support 170 The strategy and the tasks are in line with the requirements of a multi-national ●● New services /Service catalogue Linked-up locations concern. Thus Corporate IT becomes the conceptual partner in the implementation of important corporate goals. The IT Help Desk is one of the central support tools within the company. The main focus of its efforts lies not only in the continuous improvement of the functionality, but also in the establishment of a network of relationships to clients in order to understand even better the needs and requirements made of the corporate IT. 046 umdasch 047 group

Corporate 8:00 am Services Internal Audit

BIRGIT LÖCKER Corporate Service Director Internal Audit

A Culture of Openness

As the head of the Internal Audit, Birgit Löcker’s central task is to accompany and facilitate the process of change towards greater openness and transparency within the Umdasch Group. The top priority is to focus attention on the cooperation, the connecting element and the common goal, and to involve all staff members in the process.

In her work as Internal Auditor at Umdasch, Birgit Löcker makes deliberate use of the experiences which she has gathered as a world traveller – her ability to adapt openly and genuinely to new people and situations.

Birgit Löcker herself is constantly on the move – in both her professional and her private life. For her, travelling itself is an important part of the process of preparing to meet new challenges. “When I go travelling for pleasure, it is to get to know the country, its culture and the people who live there and to understand them better – “The principles of the code of you won’t get far with fixed opinions.”

ethics for internal auditors are: Figures, data, facts and assessments are important tools in corporate management, but exactly how this information is used for the benefit of all lies in the skills of integrity, objectivity, a talented internal auditor. “Modern auditing requires transparency in process and confidentiality and competency.” organisational units. The more openly a company communicates internally, the better and more effectively its staff will be able to understand the goals that have been set CODE OF ETHICS IIA* and then to implement them.” 048 umdasch 049 group

It is a phenomenon that developers of organisations recognise: especially in companies that are usually run Corporate Internal Audit Services in linear fashion, the aim of creating more transparency within the concern and the corresponding measures Openness lead in the first instance to a feeling of increased control. “Revealing,” “looking into” and “examining” are terms that are frequently used in connection with an internal audit. Yes, the internal revision does have a creates control function, which it exercises within the framework of corporate governance. And it does indeed carry out an examination. But in this way the department encourages openness and trust throughout the entire company, down to the smallest unit. The Internal Revision procedures within the Umdasch Group follow a trust systematic approach in order to evaluate the network of governance, risk management and control processes so that they can be continuously improved.

Internal Audit – where objectivity meets integrity and transparency meets confidentiality governance processes internal audit – value-oriented During 2013 the Umdasch Group developed and introduced a wide-ranging compliance The Internal Revision within the Umdasch organisation (page 52). Internal Audit designs Group acts in a value-oriented manner. management and monitoring processes to promote and maintain the (ethical) norms and Objectivity corporate guidelines. The basis for these lies The execution of the tasks is carried out in in the concern-wide compliance guidelines, an unprejudiced manner; the assessment of corporate policy and defined corporate goals. the issue takes place without interference. Efficiency and effectiveness of Reliability of risk management processes Care processes and balances and Internal Audit has an important function in the The execution of the activities of the Internal Audit is an important internal controls reports Risk Governance Control recognition and evaluation of important risk Internal Audit is subject to due diligence. instrument for ensuring quality, Internal Revision Goals management Content of internal reviews potential. This applies to the control processes, profitability and integrity within the processes processes processes Minimisation Observance all corporate processes and information systems Integrity company. It carries out numerous of risks of laws and and the development and introduction of control and monitoring functions and guidelines appropriate counter-measures if required. The justification of trust creates the basis for enables a comprehensive overview a reliable verdict. of risk. It creates wide-ranging control processes transparency and a decision-oriented perspective. In addition it also pursues Confidentiality Every internal control serves to examine the the overarching goal of developing This includes the duty of secrecy; the correctness, reliability and efficiency of the issue, perception and sensitivity to areas whether it is a process, recorded key figures or maintenance of the legal provisions relating which demonstrate a potential for an entry into a system. The management takes to data protection; and the confidential improvement and optimisation and thus over the control and works together with the treatment of all the information and makes a decisive contribution to change Internal Revision department towards further documents received during the course of the in the sense of a constant further development and improvement. procedure. development of the organisation. 050 umdasch 051 group

Corporate 8:00 am Services Legal & Public Affairs “People very quickly realise EVA MARIA ECKER Legal & PA / Compliance Officer that compliance is not a matter of prohibitions or controls, but rather of transparency all down the line.”

WERNER REICHER Chief Compliance Officer Fully ‘compliant’

Eva Maria Ecker has plenty of stories on tap. The legal expert Eva Maria Ecker is holding a compliance training session. Everyone was expecting it to be a dry legal lecture. But it is not like that at all: she tells a story which she uses to show why the Umdasch Group acts as it does: according to a strict code of behaviour.

Eva Maria Ecker does her job because she personally believes in law and justice. That is why she became a lawyer. And that is why she also considers it important to institutionalise the feeling for what is right and for legitimate action within the company.

And because she likes telling stories just as much as she enjoys lecturing, she fills her compliance training sessions with any number of stories in the form of case studies from other companies. “Because stories are simply more interesting than rules which are listed as bullet points,” as she observes.

And lo and behold, the training sessions are very well received. 052 umdasch 053 group

Corporate Legal & Public Affairs Services All entrepreneurial

activity is public. Volker Klenk “Glasshouse Axiom”

compliance organisation as an corporate legal & institution public affairs Clear rules The Umdasch Group takes both its social and its The need for a viable and consistent compliance politico-legal responsibility very seriously. For organisation is not the only requirement to grow this reason not only was a unit set up within the with the expansion of the Umdasch Group. The organisation, but a process was also established importance of an experienced legal department for fair dealings which controls and examines the development, also increases proportionally with increasing implementation and compliance with our guidelines. internationalisation. Because the latter also implies growing complexity with regard to both competition the compliance process and contracts administration. The corporate legal and with each other public affairs department operates across national All employees of the Umdasch Group – whether and departmental boundaries and has at its disposal they have worked here for many years or have a high degree of interdisciplinary understanding as A clear mission for the compliance organisation of the Umdasch Group recently arrived – receive training in the general well as legal expertise. compliance guidelines and the code of behaviour of the Umdasch Group. The process applies During 2013 the department of Corporate Legal & “We have consciously set very high to Headquarters and to all the branch offices The core competences Public Affairs was characterised by the roll-out of throughout the world, in which the organisation the compliance organisation throughout the entire ethical standards with our compliance is rolled out through its ambassadors. The central ●● Contract law concern. For a company which operates on the topics are anti-corruption, anti-trust law and export ●● Competition law international stage as extensively as the Umdasch organisation. Because we want to set control. The code of behaviour of the Umdasch Group includes rules governing dealings with others Group this was an inevitable necessity. To be present ●● Corporate law in 70 countries throughout the world means having an example, both within the company as thick as thieves: within the company and outside it which may to manage at least as many cultures and mentalities compliance & transparency appear to many people to be a matter of course. ●● Intellectual Property Rights under a central understanding of corporate ethics. and outside it, that in the Umdasch However, the diversity of the cultures to be found (IPR – Copyright and patent law) Once again, the keyword here is transparency. beneath the concern umbrella makes such explicit Group all our dealings with each other Especially in dealings with sensitive topics, openness formulations necessary, to ensure that all employees ●● Data protection fair play – long run is also not an option but a necessity. Throughout start out from the same basic understanding. In ●● Facilitation of administrative and are fair. Any behaviour to the contrary the entire added-value chain of a concern there are order to make that possible and as a sign of the To carry out one’s business in a demanding and legal cases ambitious way whilst remaining upright and will not be tolerated.” numerous potential places where compliance can be priority attached to the subject within the company, reliable means to do so in a sustainable manner brought to bear. Clear guidelines create an awareness all documents were translated into 30 languages. and with a focus on future generations. Within ANDREAS J. LUDWIG CEO Umdasch Group of difficult situations and define in detail what is Another important measure is the establishment the Umdasch Group that is no CSR initiative. allowed and what is not. And derived from this are of a multilingual Ethic Line, via which suspected or Following the example of the honourable merchant, corresponding courses of action which if need be actual contraventions of the compliance guidelines the company has always acted in this manner: provide orientation and a sense of security. can be reported anonymously. responsible behaviour forms the basis for sustainable economic success. 054 umdasch 055 group

Values 8:00 am “Farming and my job – Amstetten / Neumarkt it’s always worked LEOPOLD BRUCKNER Forklift truck driver very well.” LEOPOLD BRUCKNER

On his tractor in the morning and the forklift truck in the afternoon

In today’s new working world it is essential to respond flexibly to the circumstances and life planning of one’s employees. Leopold Bruckner has worked as a forklift truck driver at Umdasch for the past thirty years; he is also a part-time farmer and an enthusiastic deep-sea angler.

You will find him on his tractor in the morning and the forklift truck in the afternoon. When Leopold Bruckner, who is approaching “The farmer has to bring in the harvest when the sun is retirement, thinks of his two roles in life, he often waxes nostalgic. shining.” A saying which could not be more appropriate. “I always enjoyed the variety. It is good when you don’t have to Because it applies not only to Leopold Bruckner but also to decide between two important parts of your life, and especially when the company. Andreas J. Ludwig comments: “We also have to you love both of them so much.” produce when the demand is there.” Flexible ways of working and flexible working hours represent a win-win situation and The balance between private life and work demands flexibility and are extremely valuable. Not only for individuals, but for each understanding for the specific needs of the other from both the and every one of us. company and its employees. That it can work can be seen in the example of Leopold Bruckner, who has pursued his love of farming part-time for many years. Leopold Bruckner has worked for Umdasch for thirty years and is also a part-time farmer. 056 umdasch 057 group

Values

Creating value Fostering values Living values

It has become very trendy to speak about corporate culture. Completely new business areas are arising around value-oriented corporate management, growth that is generated sustainably and ethically impeccable business behaviour.

The Umdasch Group also reports on the role which the good of society plays for the company. The difference is that the company has been living according to this maxim for generations.

The values matrix of the Umdasch Group shows the cornerstones on which our corporate policies are based.

The fields beneath define the areas which are the particular focus of the sustainability policy of the Umdasch Group and its two divisions. Each area is linked to every value. That is important. Because the company does not act in a single dimension but is interlinked and interconnected.

The demands made of companies grow with the demands made by people and society. In an increasingly individualised world which is increasingly governed by the desire and striving for value-oriented lifestyles, companies in particular are called upon more and more to reflect these developments and to adapt the working environment and working procedures accordingly. 058 umdasch 059 group

leading and creating

Today’s executives find themselves facing very As does the dialogue, which the Umdasch Group A relationship of trust between executive Fields of activity Values special challenges. They are required to think encourages with all the means at its disposal. and employee is a basic requirement for top and act strategically and operatively; they are Discussions serve to permit the exchange of performance. Because only motivated employees confronted daily with far-reaching decisions; information but also the understanding of important are committed employees. they are responsible in part for the success of the steps as well as the company’s activities. For example company. These various duties are augmented by when it is a question of implementing strategy or You will find more about the societal, economic and the leadership and development of employees. achieving targets. Measures like the employee social commitment of the Umdasch Group in the This is an increasingly challenging activity. Along dialogue are important tools which promote concern’s sustainability report, which is available as a The fields of activity with the spirit of the times, attitudes and behaviour openness and understanding in the sense of a download in the internet or which can be requested change too. Transparent communication plays an value-oriented corporate culture. under [email protected]. of the Umdasch Group important part here.

the product society Umdasch Group open-minded It sounds self-evident that products and services When it comes to staff development and further Do companies have a responsibility towards society? Values matrix should satisfy the highest demands with regard training, the company makes a considerable Or, to put it differently: who, if not companies, to quality, long service life and safety. But it isn’t. contribution to corporate citizenship. Numerous is responsible for society? It is a fact that the And yet, all three aspects are vital criteria for a initiatives and high investment demonstrate business sector makes an increasing contribution sustainable business model, since they guarantee the commitment of the Umdasch Group in this to global socio-political development. Through this important competition factors such as cost-efficiency field, which is extremely important for future commitment it becomes increasingly relevant. In and employment of staff. competitiveness. times in which the public sector can contribute less and less to the common good, it is the business focused Innovation management plays a crucial role here. In the interests of its value-oriented approach sector increasingly fulfils this mandate. product The aim is to develop products which make sparing the company is committed to a respectful and use of resources in every respect, and at the same appreciative attitude towards its staff. In essence and in principle it is a question time to employ new, environmentally-friendly here of creating and maintaining jobs and thus leading and technologies. the environment securing prosperity. creating It is no accident that the value that lies behind this The careful use of resources and hence care for the In the past – and increasingly in recent years – the respectful is openness. Open innovation, transparent customer environment are highly valued within manufacturing Umdasch Group has become involved in the subject employees relationships and a fair price structure, as well as industry. Resource efficiency in production in of education. In regions far away from the main respectful treatment of partners, make dealing with particular as well as within the organisation in centres of education in particular this is absolutely the Umdasch Group a matter of fair play. general is not just something which it is nice to have, essential. Both with regard to its own employees but something which we must have. Both business and also through campaigns outside the company, the employees areas have appropriate environmental management Umdasch demonstrates its support for the right of systems based on ISO 14001 certification. the individual to acquire knowledge. society A chapter dealing with values will not be complete Implementation is examined and of course carried without the staff. They are important multipliers of out according to the criteria consumption of energy On the subject of education, which is crucial for the environment the Umdasch culture. And so the Umdasch Group and raw materials, efficient use of water, refuse future and which is the guarantee of prosperity, the places great value on protecting them and ensuring Umdasch Group thus adopts an active socio-political management, CO2 emissions, logistics and harmful their well-being. This ranges from measures relating substances. position and promotes trust in the talents and to work safety and health at the workplace to potential of people, so that they can develop to the barrier-free working conditions. Fair pay models, fair Responsible treatment of our environment full and lead a self-determined and autonomous life. trusting contracts and profit-sharing for employees together represents an important contribution towards with diversity and equal opportunities. All these are the maintenance of the quality of life for future important criteria for sustainable management within generations. As a family-owned company the the Umdasch Group. Umdasch Group thinks and acts with a view to the responsible long term. In future it will continue to draw up measures which do justice to this responsibility. doka group

8:00 am anywhere

doka group 062 doka 063 group

Norway – a winter of darkness in which the sun never rises, with torrential rain and winds of extragalactic speeds.

Qatar – temperatures of up to 45 degrees; the humidity can reach 85%; and the dusty-dry Shamal blows from the north-west.

A company like the Doka Group that operates worldwide in the construction sector is subject to extreme conditions. The demands made on people and materials are high as a result of the weather and the climatic conditions. And the demands made by the market and the customers with regard to performance and products are equally high. The daily challenge consists of facing these conditions and adapting to them in a flexible manner. 064 doka 065 group

doka 8:00 am group Headquarters Amstetten

JOSEF KURZMANN AND JÜRGEN OBIEGLI Chairmen Doka

Change at the Top

Change is mostly a process which cannot be detected at a specific moment because it does not take place suddenly. An organisation that is undergoing change does not usually do so from one day to the next. But sometimes that is exactly how it happens.

Because then change makes its presence clearly felt. Like the links with the company for more than 20 years. It is both a pleasure and surprising change at the head of the Doka Group. Whereby it was not an honour to take on this huge but inspiring task.” He has great plans quite so surprising for one person: Josef Kurzmann. for the next one-and-a-half years. “There are some important topics to be tackled. I am not afraid of the challenge of helping to determine “Suddenly, there it was – the decision to make a complete change in my the course we are to take, because I know that I have a wonderful career path once more. To have 30 years in the job behind me meant organisation behind me.” at the same time that I still had at least 15 professional years ahead of me. And I should like to change the content of those years once more. What Josef Kurzmann handed over to Jürgen Obiegli in the first months What I shall take with me is the Doka Spirit – the enthusiasm and the of this year is indeed of great value: a network that branches out to passion for whatever you tackle.” cover the entire world; market leadership in many business areas; and a team that offers its commitment and expert knowledge 1,000 percent to Did Jürgen Obiegli have to think for a moment before agreeing to the Doka. Those are the best possible preconditions for the journey which offer to take over the management of Doka? “No. I have had close Doka is currently undertaking – into a strong future. 066 doka 067 group

Review 2013

Doka Group – with increased revenues of 7 % back to the level of the previous year

The continuing volatility of the global economy services with measurable added value were among Share of revenues by region and the challenging framework conditions on the the highlights of 2013. This diversification forms Doka Group 2013 international markets were the dominant topics the foundation for the business of the Doka Group in 2013. While an easing of the situation is a long in the coming years. It is in this way that the time coming in Eastern and Southern Europe, company can secure its future in the long term. East Asia & North Central Europe the construction sector in our main market, Pacific America 27% 4% 8% Central Europe, showed definite improvements. The following Status Report provides insight The resulting concentration on markets with a into the main developments within the Doka West & large potential led to an increase in revenues Group in the business areas Europe, Overseas, Central Asia 3% The situation of the Doka Group has settled considerably that lay ahead of plan. The decisive stimulus Sales & Marketing, Engineering and Research & for growth in 2013 can be traced back to the Development as well as Production & Operations. since the economic crisis. Revenues increased for the fourth dynamic performance in the overseas markets. successive year. During the business year 2013 the Doka Group Developments in North America and the Middle East were especially positive. In connection with Western achieved revenues of € 911 million and thereby more or less a very solid business performance in our core Europe 13% returned to the level before the crisis. With a strategy that is markets Austria, Germany and Switzerland, the Doka Group achieved revenues of € 911 million. clearly focused on profitability the course is set for a successful Middle East That corresponds to an increase of 7% percent JOSEF KURZMANN 21% Eastern compared with 2012. New products and premium Doka Chairman until 30 April 2014 development of business in the long term. Latin Europe Africa America 10% 3% 6% Southern Europe 5% 068 doka 069 group

Preview

To state one thing clearly at the outset: it is no longer appropriate to which are currently being established will be given the support talk about crisis. Nor can we be allowed to blame everything on the they need in order to establish themselves. However, our strategy crisis. We have now achieved our pre-crisis level again. We did this of international penetration will most certainly not see its task as to primarily with a consistent strategy of market penetration. The main occupy territory at any price. motor driving our growth is our overseas business. However, during The main topic of the Annual Report 2013 is change. 2013 large sections of Europe also developed in a very gratifying In order to achieve our target of performance optimisation, however, It extends right through all strategic and operative way – for example Central and Western Europe, where we continue we have a number of other adjusting screws which we can and will to see some potential for 2014. turn. What is very important in this context is the innovation of our areas of the concern. As the largest business area products and services. The Doka Group is a big force for innovation in the Doka Group in particular is profoundly affected. Important key figures, especially the continuously rising revenues, the formwork technology sector. However, we shall not be resting on show clearly that the Doka Group is successful on the market. There our laurels in this respect, but rather will be investing more funds and We are in a good position. However, we must not rest is an unbroken demand for the quality, safety and reliability of resources in the expansion of this area in which we are leaders, in order on our laurels in this knowledge. Only if we recognise our products, paired with the expert knowledge of our engineers to offer our customers still better products with regard to performance, in time where our macro-environment is heading, will and project managers. That is a good thing, because top products convenience, speed and safety. and high-quality services are the basic requirements for successful we be able to set the course correctly and introduce the business activity. Last, but not least, I should like to mention one more point which is important both for the increased performance and for our profitability – appropriate measures. However, it is also the purpose of business activity to achieve the our human resources. A very important aspect of our future success lies highest possible profitability. We shall examine the year 2014 very in identifying talents and potential leading personalities from among carefully under this aspect. The crisis accelerated trends towards change our own ranks. The staff development of the Umdasch Group has and brought to the surface things which had previously been hidden. institutionalised this factor, which is of great value for the development It made the world more transparent and more sensitive. We are faced of the Doka Group in particular. with these facts on a daily basis – in the form of increased demands and changed market situations. And we must adapt to them – throughout As you can see – standstill is not an option. The Doka Group lays its our entire organisation and in all the processes that take place within it. entire strength within all value-adding and administrative areas of the company in further development and growth. They are the guarantee Flexibility is the new magic word. If we react adaptably to the changed for a successful future for Doka. conditions and pre-requirements, this strengthens our competitiveness in the eyes of the world. Equally, however, we must also examine carefully the workflows and processes within the entire organisation. The prime principle is to increase profitability. To do this we must focus even more intensively than before on all the areas within the company, in order to identify weak spots and introduce appropriate measures. Great potential lies in the focus on the activities which create added value. The correct setting of priorities is an essential characteristic in an increasingly complex environment. The performance of the national JUERGEN OBIEGLI subsidiaries will be the subject of particular study. Local companies Doka Chairman of Sales and Marketing from 1 May 2014 070 doka 071 group

8:00 am Kühnsdorf, Austria

ROBERT RIESENBERGER Group Leader Engineering The Premiere The DokaCC formwork carriage was used for the first time for the upgrading of the Koralmbahn. Thanks to its innovative design it guarantees costs as well as punctual completion and quality. Will it all work the way we calculated it It is 8:00 am. Robert Riesenberger and his team are excited. In a few minutes they will experience their prototype in would? Will the prototype live up to what action for the first time. The new formwork carriage represents the theory promised? The new DokaCC two years of intensive development work and much blood, sweat and tears. Now it is standing in front of them and must formwork carriage was used for the first time show its paces. during the construction of the Grüntunnel “We have put so much work into this project. We can hardly near Kühnsdorf as part of the Koralmbahn. believe that we are here and that we are about to see how our For the development team and Robert ideas are transformed into reality. To work on something for months on end that you can only simulate on the computer Riesenberger this is the moment of truth, and not try out – it’s nerve-racking.” Will everything work when theory becomes practice. as planned? How will it behave? How big is the advantage compared with other models? Soon they will know.

“The formwork carriage works exactly as it should. The first 12 metres have been concreted and now we can move forward. That’s a load off our minds. It’s the best feeling you can possibly experience.”

“With prototypes there are always theoretical questions which only practice can answer.”

ROBERT RIESENBERGER Group Leader Engineering 072 doka 073 group

Status Report 2013 Business Division Central Europe

Austria Austria, Ganglsiedlung tunnel challenges 2013 targets 2013 Austria, S10 construction project: link General road to Czech Republic economic situation ●● Transfer of the Austrian sales organisation into ●● Expansion of the range of services an independent company in order to increase through FRAMAX Xlife plus for flexibility and improve customer proximity one-sided handling for efficient and Trend continues unchanged ●● Bankruptcy of the construction firm Alpine also safe formwork left its mark on the Austrian construction industry. ●● Continued optimisation of flexibility, Residential building The resulting takeover of construction sites speed and customer proximity + 2.0 % and rising represents a huge challenge. ●● Further developments for more safety during construction Civil engineering activities ●● Maintenance and expansion of market show a slight downward trend leadership on the home market Milestones 2013

Development 1. Successful launch of the Dokadek Doka Austria 30 panel floor formwork in the Austrian market strengthened the significance of Revenues volume Doka especially in residential building increasing 2. Launch of the Concremote concrete monitoring tool for the optimisation of quality, time and costs together with increased safety during construction 3. Numerous contracts for tunnel and bridge formwork for the construction of the S10 Mühlviertel Highway 074 doka 075 group

Status Report 2013 Business Division Central Europe

Germany Germany, Sinntal Bridge near Bad Brückenau

Development challenges 2013 targets 2013 Doka Germany ●● Shorter construction times are tending to increase ●● Increase contribution margins need for fast and compact materials supply ●● Increase delivery capacity ●● Increase in rental business means a considerable ●● Increase customer satisfaction Business with new material at level of previous year logistics challenge ●● Optimise processes ●● Rental prices and discounts in particular and

Service business consequently contribution margins are under at level of previous year strong pressure Milestones 2013 ●● Improvement of customer delivery in small number Business with used material of compact part deliveries 1. Optimisation of logistics and increased ●● Optimisation of rental pool and stocks production locations ●● Reduction of complex processes, for example in Wide-ranging optimisation project for logistics Rental business business handling and logistics and production service includes considerably increased ●● Detailed definition of services in the rental sector – ●● Commissioning and move into a new central especially technical planning logistics centre in Apolda near Erfurt ●● Claims management for the payment of ●● Far-reaching logistics measures in eight additional services German branches ●● Customer benefit: even better availability of Germany, Eider Barrage Doka formwork on construction sites 2. Further optimisation of processes and inventory management 3. New products Dokadek, I tec beams, Germany, office and production building Thales bei Stuttgart Deutschland, Eider-Sperrwerk FF100, XP sideguard system and Mobil working scaffolding were well received by the market and promise further revenues potential 4. Sales of services were successfully maintained although large-scale projects from 2012 had to be compensated for 076 doka 077 group

Status Report 2013 Business Division Central Europe

Switzerland

General challenges 2013 Milestones 2013 economic situation ●● The total integration of Doka Schweiz AG into the Doka Group was completed successfully during the 1. In 2013 the main focus of activities of Intensive construction activity in course of 2013 Doka Switzerland lay in the realisation the urban centres of population ●● Following the integration the high-performance of industrial, trade, residential and on the axis Eastern Switzerland- Zurich-Swiss Plateau-Bern and in portfolio with the entire range of Doka products and infrastructure construction projects Western Switzerland services can be offered to customers throughout the 2. Doka Switzerland also profited especially Swiss market from the expertise in power station ●● The launch of new IT tools brought significant process Development construction and realised successfully improvements, especially in the customer processes Doka Switzerland two demanding power station projects: which could therefore be designed considerably more the Linth-Limmern Barrage and the efficiently and faster Revenues extension of the Nant de Drance increasing hydropower station in Valais 3. With a well-equipped and competent production service, Doka Switzerland manufactured to schedule tailor-made Switzerland, Park Tower Zug special formwork of remarkable dimensions and forms

Switzerland, Linth-Limmern Barrage, Canton of Glarus 078 doka 079 group

8:00 am Norway, Sarvsfossen

STIG HAGLUND Sales Manager Cold country, hot coffee Norway derives 98% of its energy from renewable sources. The Norwegians derive theirs from vast quantities of strong, black, hot coffee.

“We in Norway work whatever the weather.” Work continues on the arched retaining wall of the Sarvsfossen Dam, which is 50 m high STIG HAGLUND and 150 m long, whatever the weather. There is a short break only at Christmas.

Stig Haglund is a true Norwegian. When he has Work continues every day on the Sarvsfossen his first meeting of the morning with a customer Dam near the town of Bykle, which has just at 8.00 am in winter, not only does he already 1,000 inhabitants. Even at temperatures of have more caffeine flowing through his arteries minus 10 to minus 15 degrees. During the than an average Central European would need construction of the arched retaining wall Doka’s during the entire day; he will also have several D35 dam formwork is used for the first time. hours to go before sunrise. The standard system ensures success first time “In winter it is damp; it’s cold and dark. But we round with concreting sections 5 metres high love our cold winters. And then in the summer we and an integrated safety and logistics concept – travel south and stock up on sunshine – so that it whatever the weather. lasts through the entire winter.” 080 doka 081 group

Belgium, Waaslandshaven Status Report 2013 Status Report 2013 Business Division Business Division Western Europe Western Europe

Belgium Netherlands

General highlights 2013 Milestones 2013 General economic situation ●● Doka Belgium celebrated its 25th anniversary economic situation ●● Successful participation at the Matexpo, the 1. Doka Nederland succeeded in positioning international specialist fair for machinery, Optimistic itself as the first-choice formwork Difficult market conditions in economic mood equipment and technology for the supplier for the prestigious Botlek Bridge the Netherlands construction industry project. After completion the Botlek lift The construction industry continued to bridge near Rotterdam will be the world’s suffer as a result of the crisis, especially in Development heaviest lift bridge, with the highest lift residential building Doka Belgium Milestones 2013 frequency and the highest lift speed 2. With the supply of formwork for Revenues and result slightly 1. Successful realisation of two major down on the previous year – the railway station in Arnhem, Doka nonetheless it was possible to projects during the restructuring of the Nederland successfully realised maintain the market share port of Antwerp a fair-faced concrete project 2. With the participation of Doka N.V. which represented an exceptional the world’s largest sea lock is being challenge for the national company constructed by 2016. It will require the because of its complexity and high use of 795,000 m3 concrete architectural demands 3. Zaha Hadid is famous for outstanding architectural achievements. Doka N.V. supplied the formwork for the Nieuw Havenhuis, designed by Hadid’s firm, Netherlands, Botlegbrug which sets new standards in architecture, design and innovation 082 doka 083 group

Status Report 2013 Business Division Western Europe

Status Report 2013 Business Division Western Europe

France, Trélazé Salle

United Kingdom France

General highlights 2013 highlights 2013 Milestones 2013 Development economic situation ●● New sales strategy of Doka UK focused on local ●● With participation at the French construction Doka France customer requirements fair Batimat in Paris the position of 1. Successful introduction of a light ●● Construction sector Together with the optimisation of processes, since Doka France as formwork expert was floor formwork system for residential In spite of a slight reduction in in the UK improving 2013 sustainable work has continued towards the further strengthened construction, designed for the French revenues, process optimisation in warehousing and transport logistics activation of efficiency and quality potential ●● As a result of new product developments market – a product which thanks to its resulted in an improved result in particular we expect good growth in minimal weight permits ergonomic and Development residential building safe working Doka UK and Ireland ●● In spite of considerable pressure on prices Milestones 2013 2. Expectations for the element floor Doka France is continuing to expand the Revenues volume UK formwork Dokadek 30 were exceeded United Kingdom, Paddington Basin, London component business As a result of the positive economic 1. In 2013 Doka UK accompanied the again in 2013. We saw the establishment influence within the construction challenging high-rise projects 3 Merchant industry, Doka UK 2013 was in of Dokadek 30 as an economical the ascendant and increased both Square and Indescon Square in the heart formwork system on the French market revenues and result by a clear margin of London further strengthened Market and price situation 2. By using Doka Shape, the tailor-made continue to be difficult 3. In the key Tour Incity project in Lyon, formwork for complex building geometry, a 200-metre-high office building, Doka UK successfully acquired the Doka France once more demonstrated Kingsgate House project impressively its standing as a building specialist on the French market 084 doka 085 group

Status Report 2013 Business Division Western Europe Status Report 2013 Business Division Western Europe

Finland Denmark, Urban Media Space, AARHUS Denmark General highlights 2013 highlights 2013 General economic situation ●● Opening of a new branch office Oulu, in order to ●● Restructuring measures put in place to increase economic situation be able to provide optimal service for customers process efficiency were successfully finalised in Central and Northern Finland ●● Investments in the sales network for increased As a result of the stagnant The market conditions in Denmark ●● construction sector a small Through the expansion of additional sales market present and more customer proximity continue to be difficult. reduction in building investment capacities linked with increased efficiency in could be observed in Finland logistics processes, Doka Finland continues to Residential and building construction have levelled off invest in customer proximity, speed and service Milestones 2013 at a low level Development quality for customers ●● Successful market launch of Doka Shape 1. As a specialist in the field of fair-faced Doka Finland implemented concrete, awarded numerous contracts in Development this sector during 2013 In spite of the difficult conditions, Doka Danmark Doka Finland succeeded in 2. The sideguard system XP was successfully asserting its position on the Doka Danmark completed the market and completed 2013 Milestones 2013 launched on the Danish market year successfully despite the low successfully with a positive result price level 1. Doka Finland sold the first Doka Shape

project with the project Tikkurilon The market share was further matkakeskus in Vantaa, north of Helsinki. expanded with increased sales The project covers formwork supply for the construction of a railway station, parking spaces, apartments and an office building 086 doka 087 group

Status Report 2013 Business Division Western Europe Sweden, Bergeforsens

Status Report 2013 Business Division Western Europe

Norway Sweden

General highlights 2013 Milestones 2013 highlights 2013 General economic situation ●● During 2013 Doka Norge succeeded in establishing ●● Consistent cost and staff management was economic situation itself as a reliable partner in particular in 1. With the world’s first use of the continued at Doka Sverige A slight improvement in the bridge construction using sophisticated Doka newly developed D35 dam formwork ●● The experience and competence of Doka Sverige After a good first half of the year, the Swedish construction sector flattened Norwegian construction formwork solutions Doka successfully completed the Dam convince customers and are an essential factor in sector was noticeable off during the second half-year ●● Doka Norge focused on safety as a main topic in sales Sarvsfossen project for the construction our success ●● Altogether the positioning as leading formwork of a dam for Skarg power station supplier on the Norwegian market was Milestones 2013 Development Development successfully defended Doka Norge 1. With a formwork solution for the Doka Sverige

Bergeforsens Kraftverk hydraulic power In spite of a small reduction The previous year’s revenues in revenues the result was and results were appropximately station in Eastern Sweden, Doka Sverige maintained and the market position reached in 2013 Norway, Dam Sarvsfossen once again proved its competence in successfully defended power station construction

Ireland Iceland General Development economic situation Doka Ireland ●● Iceland continues to struggle with the consequences of the financial crisis; the economy is only recovering slowly Construction sector Market and price situation ●● in Ireland unchanged continue to be difficult The cooperation with the Doka chief agency is developing positively, so that Doka Doka Ireland in Iceland is well equipped to profit from the was successful in defending its upswing market share during 2013 088 doka 089 group

8:00 am Bosnia Herzegovina

JOSEF PALME When Josef Palme travelled to Sales Director Bridges/ Business Development Bosnia Herzegovina he surprised the construction firm of the A1 Pan-European Corridor Vc with the news that thanks to the Doka Group the estimated building time for the bridges could be considerably shortened.

“When I was able to inform the construction firm during the morning meeting that the building phases Good News could be extended from the assumed 3.5 metres to 5 metres as a result of our high-performance Doka formwork traveller, it was clear at once to everybody that the savings in time and resources would be enormous. Nonetheless we were all amazed to discover that it would also mean that the timing could also be shortened by as much as 20%. It’s always great fun to announce ‘surprises’ like this.”

Customers don’t like surprises, especially not news which affects their time planning. With Doka it’s different, because the innovations in the formwork technology are always pursued in order to offer the customers additional advantages.

The Studencˇica Bridge with a span of 555 m and a height “Customers don’t like surprises, of 88 m, and its little sister the Trebižat Bridge with a span of 365 m and a maximum height of 59.5 m. apart from news from our bridge department.” JOSEF PALME 090 doka 091 group

Status Report 2013 Status Report 2013 Business Division Business Division Southern Europe Southern Europe

General economic situation Spain Italy First hesitant but positive signals in the Spanish construction industry highlights 2013 are recognisable Portugal ●● On the basis of its leading role in Italy, Doka Italia The economic situation of secured contracts for major projects by international Portugal’s construction industry remains unchanged in 2013 highlights 2013 investors despite the limited building activity ●● Successful launch of “Doka Full Service” DFS ●● Doka Italia scored as the supplier of the most technologically advanced self-climbing technology Development Doka through the acquisition of first major projects like the construction of a railway station as part of the and acquires the major project for the construction expansion of the Vigo high-speed line of the 202-metre-high Isozaki Tower in Milan Doka Ibèrica ●● Doka Ibèrica takes over the sales activities in Portugal

Doka Portugal’s General activities markedly reduced economic situation

Italian economy remained weak

Public and private infrastructure investments in Italy continue to be on hold General economic situation Greece Development continues unchanged highlights 2013 ●● Budget target for 2013 achieved ●● Development Project contract for Corridor 10 in the Republic of Macedonia Doka Hellas Italy, Torre Isozaki

Positive revenues development 092 doka 093 group

Status Report 2013 Business Division Southern Europe

Status Report 2013 Business Division Southern Europe Croatia Israel Slovenia Serbia

General General General economic situation economic situation economic situation

Construction projects by public Investors are continuing to await The construction industry in Israel and private investors in Croatia developments in Serbia too. The is in the ascendant are still on hold Serbian construction industry failed to gather speed in 2013 Increased activity can be discerned in particular in the construction of residential The Slovenian construction industry The expected upswing in the energy accommodation and infrastructure as well is also in a waiting position sector has not yet taken place as civil engineering

Development Israel, Shahar Tower, Tel Aviv Development Development Doka Doka Israel Doka Serb Doka Hrvatska and Doka Slovenija In order to increase customer Because of the increasing shortage of successfully defended their market position proximity, service quality and process building land the demand for climbing with the nomination as formwork supplier efficiency, Doka Serb invested in the technology is growing on the Israeli market for the Studencˇica and Trebižat bridges construction of a new building for its branch office in Belgrade As a result of the leading role of Doka as a supplier of high-performance self-climbing Serbia, Building site in Budva technology, Doka Israel has observed increased demand in the high-rise sector. The company was nominated as the supplier for the 200-metre-high Shahar Tower in Tel Aviv 094 doka 095 group

Status Report 2013 Status Report 2013 Business Division Business Division Eastern Europe Eastern Europe

Russia Baltic Region

General highlights 2013 highlights 2013 General economic situation The market position of Doka Rus is being further ●● Doka systems, especially the modular floor system economic situation strengthened with the expansion of our sales Dokadek 30, were very successfully employed in a network series of building construction projects Business environment There are clear signs of recovery in more difficult than 2012 Continued expansion of activities in the ●● As the market leader in the Baltic region Doka was the Baltic crisis states infrastructure sector and in housing construction also able to profit from the economic recovery

Development Development Doka Rus Milestones 2013 Milestones 2013 Doka Baltic

1. Nomination of Doka Rus as supplier of 1. In Estonia we supplied Doka cantilever Retained market share With a noticeable increase in total formwork technology for the Khlebnikovo equipment to the company K-Most AS for revenues Doka Baltic completed 2013 with a positive result flyover in the Moscow metropolitan area the Tartu Idapoolne Ringteesilt project, where it was successfully employed In detail: Estonia and Latvia were able to 2. Doka Rus successfully employed Russia, Mosfilmovskij improve on both revenues and results; the protective Xclimb 60 shield in Lithuania completed the year at the same level as the previous year the construction of the Olympiyskiy residential complex in Yekaterinburg, consisting of three towers each with 37 storeys Baltic Region, Tartu Bridge across 3. During the course of the construction the Emajõgi River of the western High Speed Diameter, supply of formwork technology for the construction of a bridge pylon across a Georgia shipping canal in St. Petersburg 4. Mosfilmovskiy residential complex With the support of capacity from Doka Rus and (Moscow) with an overall area of more Russia, Khlebnikovo flyover, near Moscow the assistance of the headquarters in Amstetten than 150,000 m2 important customer contacts were established and contracts generated:

●● Project “Art Complex”, company “IMK+” Lithuania, Naresta large construction site ●● Project “Pine Tree”, company “DMC” 096 doka 097 group

Status Report 2013 Status Report 2013 Business Division Business Division Eastern Europe Eastern Europe

Bulgaria General Status Report 2013 General Milestones 2013 Business Division economic situation Eastern Europe economic situation 1. Following the halt and re-allocation of Romania The construction sector had the large-scale Ljulin Mall project Doka Very sluggish difficulty building up momentum Bulgaria was once again chosen as main highlights 2013 economic development supplier for the delivery primarily of ●● Doka România scored during 2013 in the The economy was very Private investors and public bodies sluggish and public and private flooring formwork systems environmental projects supported by the seemed reluctant to invest investment stagnated 2. Services and formwork systems play EU. The local teams prevailed in particular in a central role for Doka Bulgaria in formwork solutions for sewage plants and water Ukraine treatment facilities as well as in bridge-building particular in the winning of the Lukoil Development project. During the building of a for the motorway corridors in the North Development highlights 2013 ●● Doka Bulgaria new refinery Doka will supply three General Contract for the supply of all the formwork for Doka România sub-contractors in Eastern Bulgaria with ●● Increased competitiveness in housing construction economic situation the second construction phase of the National Declining formwork technology through the successful market launch of framed Cathedral Very positive revenues revenues development during the first formwork Framax Xlife 3.00 m Construction sector in the third of the year As a result of consistent ●● Successful expansion of market share Ukraine stable management of stocks and Noticeable deterioration from costs it was nonetheless the middle of the year possible to achieve a clearly positive EBIT Milestones 2013 Development Doka Ukraine 1. With the successful acquisition of the Postova Square project Doka Ukraine In spite of the difficult ecnomic situation in Ukraine it was possible to continued to expand its market position increase revenues as a leading supplier of formwork systems for civil engineering The improvement in process quality and the sustainable qualification initiative 2. Successful use of the new Framax Xlife had a positive effect onperformance 3.00 m, which was positioned on the market for the first time in The Pearls residential complex project 098 doka 099 group

Poland, viaduct in Gdansk Status Report 2013 Status Report 2013 Business Division Business Division Eastern Europe Poland Eastern Europe

General Milestones 2013 economic situation 1. Successful completion of the NOSPR The continuing crisis in the Polish Katowice fair-faced concrete project building sector and the associated overcapacity led to a further 2. With the successful acquisition of PKM intensification of thecompetition situation during 2013 Gdansk, Doka Polska was nominated as formwork supplier for the biggest Czech Republic infrastructure project of 2013 highlights 2013 Development 3. Doka Polska continues to be General ●● Česká Doka demonstrated its strength in Doka Polska strengthened through investment in the economic situation particular in infrastructure projects sales network ●● Nonetheless, Doka Polska The newly installed management has built up a The construction sector in the Czech successfully continued to expand its compact, qualified and motivated team which is Republic continues to experience market share and strengthened its difficult times – and that continues to image as a competent and efficient now well prepared to meet future challenges put pressure on the formwork sector formwork partner

Milestones 2013 Development Cˇeská Doka 1. With the modernisation and extension of the logistics centre in Prague, Česká Good results were nonetheless Status Report 2013 Doka expanded its portfolio. With its achieved in 2013 Business Division improved offers of equipment and Eastern Europe Slovakia services it can respond more flexibly to the requirements of its customers and General highlights 2013 guarantee top quality economic situation ●● Formwork technology contracts were acquired for 2. With the supply of environmentally interesting infrastructure projects including the friendly fork-lift trucks Česká Doka The building sector in Slovakia is setting a good example in its work gathered speed only during the construction of the SO 208 motorway bridge – second half-year a section of the D1 Fricˇovce –Svina motorway towards local sustainability

Development Doka Slovakia Czech Republic, Veleslavin underground system

After a subdued start to the year, both revenue and result were doubled during the second half-year

Slovakia, four-lane bridge 0100 doka 0101 group

Status Report 2013 Status Report 2013 Business Division Business Division Eastern Europe Eastern Europe

Belarus Hungary Development highlights 2013 Milestones 2013 General Doka Belarus ●● Interesting projects were realised in the industrial economic situation sector. In particular formwork technology was 1. Efficient supply processes and a supplied for the construction of a cement works and high degree of formwork expertise The construction sector in Increased revenues in Hungary is showing modest signs 2013 compared with 2012 a panelling works by Magyar Doka were decisive in of improvement ●● The sales capacity was expanded especially within winning the formwork contracts for the Positive effects can be observed in Market position strengthened the staff sector construction of two UEFA category IV particular in infrastructure construction football stadiums and in building construction The result reached a similarly good 2. Further projects include the supply level to that of 2012. It was possible to compensate for exchange losses in of formwork for the construction of Development the local currency hospitals, waste-water treatment plants and the finalisation of underground line Magyar Doka During 2014 the goal is to improve the sales structure further in order no. 4 in Budapest to expand the market position With further process optimisation Magyar Doka is continuing its restructuring activities and finished the year with an increased result

Hungary, Budapest, underground system

Hungary, Györ Stadium 0102 doka 0103 group

“Being prepared for 8:00 am USA, Virginia everything is a challenge MARTIN WENGER / MARTIN STEFAN which we face every day.” Senior Engineer / Senior Project Technician MARTIN WENGER Senior Engineer

Tunnel segments weighing 13,000 tonnes are transported 320 km by boat and then lowered into the water at their destination.

Down Under

It is a huge challenge to maintain an overview of a complete formwork solution for tunnel segments that are over 100 metres in length and that must be manufactured precisely and economically and must also be watertight. Sometimes you have to heat up the situation a little in order to achieve that.

It is a bitterly cold winter’s morning in Baltimore. The formwork is ready for concreting. The huge tunnel elements which are being produced here have a long journey ahead of them. They will be transported by boat over 320 km to their final destination, where they will be lowered into the Elizabeth River. But that is not important at the moment. The formwork is too cold. Far too cold to guarantee concrete of the required quality. It would cool down much too rapidly, which is not good. But the team on the building site is prepared. Huge gas-fired heating units are put in place. The concrete can be poured in an hour. 0104 doka 0105 group

Status Report 2013 Status Report 2013 Business Division Business Division North America North America

USA Canada

General highlights 2013 Milestones 2013 Milestones 2013 General economic situation ●● Consolidation of the sales network through the economic situation establishment of a branch office in South Florida 1. Successful deployment of the Doka Super 1. Doka Canada was able to prevail as the formwork supplier for the Tour DeLoitte The building sector in the USA and expansion of cooperation with partners Climber during the construction of the Canadian building sector still in still in the ascendant and dealers tallest residential building in the Western high-rise project in Montreal the ascendant ●● Opening of a HUB for North America in Chicago hemisphere at 432 Park Avenue in New 2. Doka Canada is demonstrating its skills in with the aim of improving the efficiency of the York City formwork technology in the construction market processing and shortening delivery times Development 2. Doka USA demonstrated the of the Nipigan Bridge, the first cable- Development ●● Continued focus on qualification of sales staff Doka USA competitiveness of Doka formwork stayed bridge in Ontario Doka Canada and technicians systems in energy infrastructure in 3. Successful market launch of the Doka Canada is absorbing the As a result of favourable conditions numerous projects, including the Willow Super Climber in Canada at the 35-storey Doka USA succeeded in increasing growing market potential in revenues and market share Island hydroelectric power station in West Hastings Tower in Vancouver plus particular in infrastructure projects and civil engineering West Virginia the launch of the Doka Truss on further In order to reduce delivery times the expansion of the sales network 3. Selected as sole formwork supplier commercial building projects in both continued apace for World Trade Center Tower 3, after Eastern & Western Canada

The high-rise sector and commercial proving our success on Tower 4, Tower 2, buildings continued to represent WTC Memorial and Transportation Hub important growth fields 4. Doka USA continued to expand in the Doka USA scored successfully with the Super Climber for contracts in the North American market and gained major cities New York, Boston, Miami, great success in the Hawaiian formwork Houston and San Francisco construction market place with recent projects, which included the construction of the 120 meter tall Symphony Tower luxury building in Honolulu

USA, 432 Park Avenue, New York

Canada, West Hastings Tower, Vancouver 0106 doka 0107 group

8:00 am Venezuela, Orinoco

MARKUS KAMLEITHNER Group Leader Piers and Pylons

“When you climb from the motor Beware of boat onto the pylon and the waves are high, falling into the water is Snakes! just not an option – the crocodiles Snakes, crocodiles, high waves and the lush green of the jungle are waiting already.” near the Equator. When Doka supplies formwork solutions for the MARKUS KAMLEITHNER 135-metre-high pylons for the bridge which itself is over 11 km long, everything is a challenge.

Markus Kamleithner is on his way through ’No weapons!‘ – that is new. The construction site the rain forest of Venezuela en route for the is closely guarded by the army. “It all sounds very Orinoco Bridge construction site. The landscape alarming, especially when you hear the stories is breathtakingly beautiful; here, so close to the about snakes, crocodiles and poisonous insects. Equator, the plant and animal life is abundant and But when you look into the eyes of the people here the Orinoco, two to three kilometres wide, is a during morning Mass, you notice how relaxed they natural spectacle in its own right. “The dimensions all are. The sermon alone lasts for half an hour of the Orinoco and its tall waves make it look more and ends with a blessing – which prepares the 700 like the open sea than a river.” You become aware workmen spiritually every day for their 12-hour of the dangers lurking here when you read the shift. And yes! Working on the river is dangerous. signs at the entrance to the construction site: But with our Doka safety systems we make an ’Alcohol prohibited! Wear your helmet!‘ – that important contribution to safety – which is as it is normal enough. But ’Wear a lifejacket!‘ and should be.” 0108 doka 0109 group

Status Report 2013 Status Report 2013 Business Division Business Division Latin America Latin America

Brazil Chile General Milestones 2013 Milestones 2013 General

economic situation Brazil, Parque da Cidade economic situation 1. Doka Brasil was nominated as supplier of 1. Use of formwork technology in the

There is potential for growth, formwork technology for the construction Escondida and Caserones mining projects Strong building activity in northern especially in Southeast Brazil of the Parque da Cidade in São Paulo. Chile as a result of the booms in the 2. Supply of formwork technology for the Chilean copper mining industry The Green Building complex erected as construction of the 150-MW Angostura part of the Climate Positive programme power station project in southern Chile Development of the C40 will provide a total space of 2 Development Doka Brasil 600,000 m when completed Doka Chile 2. Positive stimuli for the construction Opening of a sales office in Belo industry are being felt as a result of Horizonte, in order to penetrate the In order to take up the potential in major population centres around the preparations for the Olympic Games northern Chile, the sales network of Belo Horizonte and Brasilia 2016 in Rio de Janeiro. Formwork Doka Chile was expanded to include a new branch office in Antofagasta Successful market launch of technology supplied by Doka Brasil is Concremote Technology on the being used to construct the Vila dos As a result of the positive Brazilian market Atletas building complex, consisting developments, work started on the construction of a new national of 32 units Potential for infrastructure and headquarters in Santiago de Chile, mining projects in order to triple the storage capacity

Chile, Angostura 0110 doka 0111 group

Status Report 2013 Status Report 2013 Business Division Business Division Latin America Latin America

Mexico Peru Development Milestones 2013 Milestones 2013 Development Doka México Doka Peru 1. Supply of formwork systems for the 1. Doka Peru strengthened its position as Positive revenues development of construction of the Mina Buenavista del a strong partner for the mining industry Doka Peru is in great demand in Doka México due in particular to the Cobre mining project in northern Mexico and convincingly demonstrated its the mining industry as well as good performance by the sales office in the residential and commercial competence in formwork technology with construction sectors in Monterrey 2. Continued expansion of the high-rise the Las Bambas, Toquepala, El Brocal and segments through the successful use Expansion of the branch office in Volcán construction projects Mexico City completed, tripling the of Doka XClimb 60 during construction warehouse capacity of the Pabellon M building complex 2. Formwork was supplied for the Nueva Peru, Las Bambas Fuerabamba, Real Plaza Salaverry and Strong demand for formwork in Monterrey technology within the industrial, Swissotel construction projects chemical and mining sectors 3. Participation in the Ethylene XXI project, a newly completed petrochemical building complex for the production of ethylene and polyethylene in Vera Cruz Panama

●● Expansion of strategic partnerships for the development of further market potential in Central America, the Caribbean and the northern part of South America

●● Costa Rica, Ecuador and Nicaragua were added as new potential sales regions

●● Some projects could not be realised because of political instability 0112 doka 0113 group

The Bouregreg Bridge is extremely important for the development of 8:00 am the infrastructure in Morocco. It impresses by its dimensions and by Morocco, Bouregreg its form, which echoes those of Islamic architecture.

MANFRED AIGNER Photographer / Doka Marketing

Spectacular “This bridge is a real insights work of art. And for a photographer it is a dream.” With a length of 953 m and two main pylons measuring 197 m and MANFRED AIGNER 185 m in height, the Bouregreg Bridge in Morocco is currently one of the most spectacular bridge projects in the world. For Manfred Aigner, photographer for the Doka Group, virtually every journey brings with it a few hazardous moments. His photographs of the Bouregreg Bridge resulted from an adventurous excursion.

“When you see your colleagues’ projects as a “For me as a photographer it is always exciting drawing on paper or as a rendering you are to stage the spectacular structures we build. often not aware of the dimensions involved. What is more, this bridge is a real work of art It is fascinating to see the magnificent structures with cultural roots in the historic forms of North which we help to realise. In order to capture this Africa. And for a photographer it is a dream.” in a photograph, I sometimes have to be suspended Manfred Aigner is very aware that precisely this in a basket 80 metres above the ground, but it’s artistic form represented the biggest challenge for worth it.” the formwork experts at Doka.

The experience of dealing efficiently with “Usually the engineering achievements behind our unusual forms was the deciding factor why the projects cannot be seen at first glance. In the case Doka Group was awarded the contract for the of this bridge it is different; it is scarcely possible Bouregreg Bridge in Morocco. to imagine a more impressive stage for their expert skills.” 0114 doka 0115 group

Status Report 2013 Status Report 2013 Business Division Business Division Africa Africa

General economic situation Algeria In spite of the import barriers the Algerian construction sector is on the upswing Milestones 2013

1. The team of Doka Algérie succeeded in acquiring the prestige project “Grand Development Mosque of Algier”, which means that Doka Algérie the company will play an important role in the construction of the tallest It was possible to improve minaret in Africa by supplying the revenues formwork technology The sales network was expanded and the market leadership defended by establishing sales and engineering offices in Oran and Constantine Development Dynamic development led to a Morocco, Bouregreg Bridge satisfactory local load factor for Doka Maroc Doka Algérie

Intensification of competition Competition increased as a because of the large amounts of used result of the arrival of numerous material from Spain and Portugal international competitors Morocco An increasing significance of the low-quality formwork segment can Milestones 2013 be detected General 1. Doka Maroc was involved as formwork economic situation The components business is technology expert in the construction developing very positively of the high-speed railway line for the The lack of public and private Doka Maroc is developing very French TGV investment is delaying the satisfactorily, with a doubling of the upswing in Morocco number of customers and growth in revenues of 40 % 0116 doka 0117 group

Status Report 2013 East Africa Business Division Africa

●● Doka continued to expand its supply network in particular in East Africa, and signed a supply contract with a commercial agency in Uganda

●● Further negotiations are under way for the establishment of sales channels in Kenya Status Report 2013 and Ethiopia Business Division Africa Egypt Nigeria South Africa Egypt, St. Regis Tower General highlights 2013 Development Development economic situation ●● Residential building, especially in the lower price Doka Nigeria Doka South Africa segment, remains a main focus of the activities The upswing in the Egyptian within the Egyptian market Positive development in the construction Gratifying revenues development construction sector is a long time industry lent stimulus to the local ●● Further important segments are the energy for Doka Nigeria in coming formwork sector infrastructure sector and bridge construction The competition situation in ●● Doka was able to strengthen its important role Doka Nigeria succeeded in winning As a result of the positive developments Egypt is currently characterised a prestigious project to supply the Doka South Africa succeeded in winning by a ruthless price battle in the Egyptian market still further by supplying fair-faced concrete for the Calabar a significant market share formwork technology for the construction of the International Convention Centre Important stimuli are being new Grand Egyptian Museum Nigeria, Calabar International The price war in South Africa is very generated in Libya hard as a result of the intensive Convention Centre local competition

Significant currency fluctuations Status Report 2013 Business Division Africa Mozambique

Doka opened a branch office in Mozambique and succeeded in establishing itself on the market through important project acquisitions 0118 doka 0119 group

8:00 am Doha, Qatar

RALF BUERGER Managing Director Doka Qatar

Beat the Heat Safety is an important part of the Doka philosophy. “Thanks for this initiative.” By supporting the ’Beat the Heat‘ campaign Doka CONSTRUCTION SITE WORKERS IN QATAR assumes responsibility for work safety to an even greater extent than usual.

Doha, Qatar. It is hot – very hot – already. It is time that we have been informed about safety measures Safety at work at 45°C in the shade 8:00 am, but here we are close to the Equator and with regard to the heat. I am very happy about this also means ensuring that you are so the sun already stands high in the sky and shines initiative,” says one foreman. protected against overheating. mercilessly. The warm desert wind brings no relief. Thousands of workers in Qatar were supplied with free And we can be certain that the temperatures around “Doka offers comprehensive formwork safety solutions in re-usable water bottles as part of the ’Beat the Heat‘ midday will soar to over 45 °C. order to avoid accidents at work on construction sites. By campaign. They also attended courses which explained supporting the ’Beat the Heat‘ campaign we show that how they could protect their health in very hot climates. 400 workers on this construction site drink from blue Doka sees social responsibility as being much more than On the bus routes to the construction sites posters in water bottles bearing the label ’Beat the Heat‘. A bus just that. We are pleased that by informing people and four languages were put up which provided health tips provides information about the risks of overheating distributing water we can make an active contribution and drew attention to the initiative. and becoming dehydrated. “In recent years I have to the improvement of working conditions and safety on worked for various firms here in Qatar. This is the first construction sites.” Ralf Buerger – Doka Qatar 0120 doka 0121 group

Status Report 2013 Status Report 2013 Business Division Business Division Middle East Middle East United Arab Emirates

Development Milestones 2013 General Development Doka Qatar economic situation Doka UAE Qatar 1. Supply of climbing technology and Strong demand for Doka Qatar availability of wall and floor systems The construction industry in the UAE profits in the segments residential Preparations for the market launch of Milestones 2013 for numerous high-rise projects in the from the expansion of investment in social General building as well as commercial and infrastructure such as hospitals, schools and Dokadek 30 completed economic situation infrastructure construction West Bay and The Pearl districts the construction of residential areas 1. Strong demand for formwork technology The differentiation of Doka as a full-range The company’s expertise in climbing for Doka UAE especially because of 2. Supply of ready-to-use service elements supplier of systems and services was further The construction industry in Qatar technology continued to play Investors regained confidence, which can be strengthened by the service of formwork its contribution to the construction profits in particular from the fact that an important role in numerous for the construction of a footbridge in felt in all sectors of the economy assembly on the construction site, the the country is hosting the FIFA Football high-rise projects during 2013 the Lusail District of the Midfield Terminal Complex by World Championships in 2022 expanded equipment service and the ready-to-use service construction firms TAV, CCC and Arabtec. In future Doka Qatar will differentiate 3. Supply of formwork for the construction It measures 700,000 m2 and traces the itself from its competitors even more of the Al Sadd and Lekhiwiyaa Preparations for the market launch of by expanding the “Ready-to-Use” shape of an ‘x’ sports venues the Concremote concrete monitoring service and the equipment hire service tool are under way

4. Successful acquisition of the Lusail By introducing a country-wide Key Expressway infrastructure project; Account Management system, customers are now allocated a contact project due to start in 2014 person at Doka UAE Qatar, Msheireb Downtown Doha Oman Oman, Muscat International Airport General Development Milestones 2013 economic situation Doka Muscat 1. Cooperation with the Bechtel/Enka/ State investment, for example in the traffic The range of services is expanded to include Bahwan consortium for the construction infrastructure and water treatment sectors, product-specific customer training as well as of several bridges and construction enlivens the construction activities the ready-to-use service and the extended equipment service, in order to further projects as part of the new Muscat Stimuli through further investment in the strengthen Doka as market leader International Airport (especially tourist sector, and in energy and waste management After the market launch of Dokaflex 15 and Staxo 40, Staxo 100, d2, Frami Xlife) Frami eco the next ambitious goal is the successful placement of OneGo. 2. Three local firms acted as suppliers for the construction of an apartment complex (75,000 m2 living space) for a public client (Dokaflex, Dokaflex 15, Frami Xlife, Frami eco) 0122 doka 0123 group

Status Report 2013 Status Report 2013 Business Division Business Division Middle East Middle East

Saudi Arabia Kuwait General General economic situation economic situation

Social infrastructure including hospitals, Construction activity in Kuwait profited from schools and the enormous need for Milestones 2013 an increase in state investment activity, residential accommodation has had a especially for social infrastructure such as positive effect on construction activity 1. Supply of formwork technology for the hospitals, schools and residential building in Saudi Arabia construction of the Mecca Ring Road As a result of the growing energy shortage, energy Saudi Arabia reacted to the power infrastructure provides an important stimulus for shortage with an expansion of 2. The construction of the King Abdulaziz growth within the construction industry investment in the energy infrastructure International Airport continued to be one Expansion of investment activity in traffic of the main focuses of Doka Saudi Arabia Traffic infrastructure investments infrastructure expected continue to be in the ascendant 3. Supply of formwork technology for the extension of the Al-Masjid Al-Haram Mosque, which will be the largest mosque Development Development in the world when completed Doka Kuwait Doka Saudi Arabia

The company moved into the new Preparations continue for the market national headquarters in the Zahran launch of Frami eco and Dokaflex 15 Business Centre in the Al Zara District of Jeddah

Continued expansion in the holy city of Mecca through the acquisition of Milestones 2013 infrastructure construction projects as well as the project for the construction of the world’s 1. Successful acquisition by Doka Kuwait biggest mosque of numerous contracts from construction

Preparations for the introduction of firms – SinoHydro, Arabtec, MCC, Frami eco and Dokadek 15 floor and Ahmadiah, KCPC, First Kuwaiti – wall formwork systems Kuwait, University for the construction of the Sabah Al Salem University 0124 doka 0125 group

India, Omkar Worli

Status Report 2013 Status Report 2013 Business Division Business Division West / Central Asia West / Central Asia

Milestones 2013 Milestones 2013

India 1. Nomination as formwork supplier for 1. Successful acquisition of contracts for Turkey the construction of the Spira Tower in the construction of the Crescent Place General New Delhi high-rise complex in Baku, Azerbaijan General economic situation 2. Supply of high-rise technology for the 2. Supply of formwork technology for the economic situation construction of the Omkar 1973 Worli The development of the construction construction of the Maslak 1453 luxury sector in India has slowed slightly but project by the property developer Omkar building complex in Istanbul An increase in public investment and remains positive good credit conditions are stimulating 3. Doka’s expertise in fair-faced the construction sector in Turkey There continues to be moderate concrete was successfully deployed growth on the Indian formwork market for the construction of the D.Y. Patil Management Building in Mumbai Development Development 4. The Park project by the Indian Lodha Doka Kalip-Iskele Group is being realised with the help of Doka India formwork by Doka India An above-average performance by Strengthening of Doka India Doka Kalip-Iskele permitted a strong through the continuation of internal increase in market share in Turkey training initiatives, especially in the sales sector In addition to the gratifying India, Basoli Bridge development in Turkey, the formwork Continued focus on the expansion of business for large-scale projects in the component business Azerbaijan has been highly successful

Strong performance especially in the high-rise segment and in floor formwork systems

Turkey, Nissibi Bridge 0126 doka 0127 group

8:00 am South Korea, Seoul

MARKUS BABINGER Foreman Doka Fitness In order to get their circulation going, all 500 workers on the building site of the Lotte World Tower in Seoul, South Korea, begin their shift with a joint fitness programme. The self-climbing formwork by Doka which is being used during construction needs no warm-up exercises and is nonetheless fit for the 555-m climb to the top.

The day on the building site begins with “Everything on this building site is huge. The stretching exercises, knee bends and an easy distances are enormous and it can easily take fitness programme to music with its own a worker an hour to get from the gate via the choreography. “We don’t have that in Austria!” canteen, changing rooms etc. to his workplace comments foreman Markus Babinger and begins over 300 metres up.” to climb down to the canteen 40 metres below, near which the changing rooms and tool store are Lots of things are different on the construction also situated. site of what will one day be the tallest building in East Asia. “But our formwork and our safety equipment function perfectly as ever,” says foreman Markus Babinger and climbs into the “Our self-climbing lift, in which he will spend the next quarter of formwork is ready to an hour. climb to the top.” MARKUS BABINGER

On the construction site of what will one day be the tallest building in East Asia, it can take an hour to get from the entrance to your workplace. 0128 doka 0129 group

Status Report 2013 Status Report 2013 Business Division Business Division East Asia & Pacific Japan East Asia & Pacific General economic situation

The Japanese construction industry continues to recover Milestones 2013 only slowly The economic package passed at the 1. Large quantities of formwork technology end of 2013 indicates that stimuli can be expected, also especially in the were made available by Doka Japan for construction industry the 52,000 m2 cold store constructed in China Australia The fact that the Olympic Games 2020 Higashiogi-shima are to be hosted in Tokyo means that the Japanese construction industry can General General expect to expand further economic situation economic situation

In spite of restrictions in Conditions in the Australian public investment, the Chinese Development construction industry continue construction industry continued to be difficult Doka Japan to grow steadily Strong development of building activities in the oil and gas In 2013 Doka Japan’s revenues industry and in the infrastructure increased by 75 % as a result of the Development construction segment good performance Doka China The increasing lack of skilled workers in Malaysia Japan increased the need for efficient building methods and raises the 70 % growth in revenues as a Development potential of formwork technology General Milestones 2013 result of a good second half-year Doka Australia Doka Japan is optimistic for 2014 economic situation in view of the potential of numerous 1. Supply of climbing technology for the project acquisitions Revenue quadrupled thanks Expansion of sales activities in Continued strong performance by construction of the 245-metre-tall Ilham to extremely strong revenues technically demanding projects the Malaysian construction sector performance by Doka Australia Baru Tower in Kuala Lumpur

Central importance of energy Expectations for the future 2. Acquisition of contract in connection infrastructure construction and are strengthened by agreed with the construction of the Afiniti high-rise segments Malaysia, IB Tower, Kuala Lumpur investments amounting to € 35 billion for the development of the Medini luxury residential complex in the Malaysian rail network Iskandar Malayis Special Economic Zone Milestones 2013 Southeast Asia 3. Supply of formwork technology for the Development construction of the St. Regis Hotel in 1. Supply of formwork technology for the Doka Malaysia Kuala Lumpur construction of an LNG tank in Shenzan New Zealand Strengthening of reputation as leading supplier of formwork technology products and services Despite political unrest and difficult economic continued in 2013 conditions, successful continuation of our cooperation with dealers and chief agents in Growth potential expected for Doka Malaysia, especially in the Taiwan, Thailand, Vietnam and New Zealand traffic infrastructure segment 0130 doka 0131 group

Insight Outlook

East Asia & Pacific East Asia & Pacific Status Report 2013 Business Division On the basis of increasing public invest­ East Asia & Pacific Revenues increase by 23 % ment activity, the prognosis for the in comparison with 2012 development of the building industry in East Asia in 2014 is very good Particular strength lies in an understanding for customers’ There is potential for formwork regional requirements, since the techno­logy in particular for infra­ individual markets differ widely from structure projects like, for example, each other under­ground construction, tunnel and bridge construction projects and energy infrastructure and power station construction projects, as well as in residential building

Singapore South General economic situation Korea

Continued positive development of Milestones 2013 General the construction industry in Singapore economic situation 1. Supply of formwork in the high-rise Strong demand, especially in segment within the context of the South There was a gentle upswing in publicly-funded residential building South Korea’s economy in 2013 Beach luxury building complex thanks to export growth and a solid Commercial building and the development of private consumption infrastructure construction segment 2. Supply of formwork technology for the continue to be further important construction of the Urban Vista premium An increase in private investment, motors of the construction sector especially from abroad, also had residential property project in Tanah a positive effect on South Korea’s Merah construction sector Development Doka Singapore Development

Increasing pressure from competitors Doka Korea as a result of the large number of national and international suppliers of In 2013, the supply of formwork formwork technology for the construction of the With a strong performance in 555-metre-high Lotte World Tower the high-rise segment Doka in Seoul continued to play an Singapore achieved a good revenues important role development Future investment in infrastructure will continue to maintain the growth potential for Doka Singapore at a high South Korea, Lotte World Tower level in future Singapore, South Beach 0132 doka 0133 group

Sales & 8:00 am Marketing bauma trade fair Munich

STEFAN PRUCKMAYR / FRANZ HANEDER Strategic Marketing / Field Marketing Close to the Customers – worldwide

2013 At the bauma the Doka Group was presented with full concentration on the customer. Early in the morning the staff bauma get in the mood for an exciting day at the fair. 535,062 visitors World’s largest specialist building fair The Doka trade fair hall „Doka Cube“ At the bauma, the world’s leading Radiant success – bauma 2013 3,500 m² trade fair for the construction With its presentation at the bauma 2013 industry, everything must be Doka was once more able to demonstrate right – especially the attitude. clearly its significance within the sector. Customers, interested parties and partners of “Even first thing in the morning you can feel the the company met in the Doka Cube to learn Doka team spirit. Our staff members are looking about the numerous product innovations. forward with joyful anticipation to the coming day Those products were at the fair. That is the spirit which we prepare for ●● Doka OneGo – Wall and slab and which we encourage. We are a very diverse group from different countries and cultures, but formwork system when we represent Doka at the fair we become a ●● Dokadek 30 – Panel floor formwork homogenous team. A team that spreads a positive ●● Dokaflex 15 – Floor slab formwork mood; that is genuinely interested in the people it ●● Xbright – Framed enclosure speaks with; and that radiates an indisputable air ●● SKE100 plus – Further development of of competence.” the self-climbing formwork Stefan Pruckmayr/Franz Haneder ●● DokaCC – The new tunnel system ●● Dam formwork D35

The bauma trade fair video can be viewed under: www.youtube.com/watch?v=0_CbfqHnWfM 0134 doka 0135 group

Sales & Status Report Marketing Doka SALES The sales team regards itself as internal advisors. Strategic pricing, the latest tools for sales and marketing support and an individually adapted training programme make the sales power more professional and secure the earnings power of the concern. ●● Values-based pricing for products and services Sales & Marketing ●● Market-conform pricing structures Strategic ●● Comprehensive training in the countries Pricing ●● More transparency in the tension field The Sales & Marketing department adopts a key function in the achievement between customer benefit – return – growth of the strategic growth targets of the Doka Group. These are: Sales Development Improvement of the performance situation Increases competitiveness Positioning: the Doka Group commits to quality leadership, a one-brand and added-value strategy SALES Differentiation and expansion of the worldwide service portfolio ●● Needs-oriented training for the increase of volume and raising of margins 500 ●● Promotion of skills in the Project expert formwork sales sector the entire department Management consists of 100 consultants sales managers 4 strategic units: Sales Marketing Components ●● Teaches project management skills with the Form-on aim of increasing customer satisfaction Form-On ●● Form-on, the retail department for used Develops the necessary processes together Doka FORM-ON with the Doka countries equipment, took up its business activities ●● Makes available tools for professional CRM Customer in 2012. The international sales network is Relationship project management growing continuously. Form-on has become Management ●● Ensures thereby a positive project result for ●● Sales system Victori: The Sales Activity Plan an established partner in the used equipment Doka customers supports the formwork consultant in his sales business. In addition to retailers in sales activities and forecast planning as well Central Europe, business has also been carried as the use of resources ●● Form-On is an independent sales out in Africa, Latin America and Eastern ●● myDoka – Online and up-to-the-minute; channel and an independent brand Europe. Interested parties from all over the customers can find all important data for ●● Its purpose is to sell used formwork world are already registering on the internet their construction site – for optimised costs below the Doka quality via an platform www.form-on.com, which operates for controlling the formwork. e-business platform in nine languages. 0136 doka 0137 group

Sales & Status Report At the bauma 2013 the Doka Group presented itself with its new corporate design. Marketing

Print Go-to-market Processes Brand protection

Brand Strategic Management Marketing Digital Market Intelligence

Marketing Planning

Marketing Doka MARKETING

●● Support for consultancy, sales and rental of the Doka services range Field “Superior ●● Added-value communication makes clear the use of the products and services Marketing ●● Selection of the right marketing tools Execution” ●● Selection of suitable media specific to the target group concerned Fairs and Mission slogan, Doka Marketing ●● Strong brand presentation encourages customers trust exhibitions Together with those responsible in the regions, Doka Marketing makes an important contribution to the sustainable growth of the business and to regionalisation.

In 2013 the Doka Group celebrated a premiere fair also present the new formwork catalogue on the occasion of the bauma: for the first with a completely reworked and user-friendly time the Doka trade-fair hall was presented concept. During the course of the relaunch of PR & in the new corporate design. The brand value the Doka brand all printing material and the Communications “pathbreaking”, based on the attributes digital presentation together with numerous “reliable”, “inspiring” and “high-performance”, country websites were adapted to the new were demonstrated with great clarity. The trade presentation. 0138 doka 0139 group

Sales & Status Report Marketing

The latest technologies ensure quality and competitiveness.

Doka COMPONENTS The components section was once again expanded the marketing of formwork components. The goal successfully during 2013. The purpose is to promote is to encourage the purchase of formwork. The first the sale of formwork panels, beams and supports product highlight is the new Eurex 20 eco floor by focusing on new sales channels. To this end the support, which is offered exclusively as a product for expertise of various departments was concentrated purchase. in order to create new synergies, and a special marketing team was established. The main task of this business area is to expand the product target groups: portfolio of components in the interests of increased competitiveness and to tailor the sales strategies to Small and medium-sized firms Bulk purchasers 0140 doka 0141 group

Engineering 8:00 am “In order to continue to R&D Amstetten, Austria develop things and use technology DANIELA EHRENREICH Director, Concrete Laboratory in increasingly sophisticated ways you need to be prepared to roll your sleeves up.”

RAIMUND MAURITZ, Head of Research

For the love of concrete

At Doka, 100 staff members in the department of research and development work to promote innovation. Daniela Ehrenreich is “It is enormously important to experience things in one of them.

the field and to carry out experiments oneself.” Daniela Ehrenreich is a qualified civil engineer and is responsible for concrete research at Doka. DANIELA EHRENREICH Those who meet her in business apparel in the morning will hardly recognise her after lunch when they see her in working clothes in her laboratory, where she is dealing with heavy concrete samples.

“I discovered my love of concrete whilst I was a student. Concrete is simply fascinating. Its applications, its incredible versatility. Just the way that additional substances, subsequent treatment or formwork sheets can change the concrete is a science in itself. In order to understand concrete you have to work intensively with it. You must feel it with your own hands in order to understand it. Those who aren’t prepared to come to grips with it properly will never really become experts.”

More than 100 employees at Doka work in the R&D department. From wood and plastics to concrete and steel, they promote the innovations which guarantee the success of Doka.

On the building site or in the laboratory – Concrete is a passion for Daniela Ehrenreich 0142 doka 0143 group

Lotte World Tower Engineering Status Report R&D

The fact that the Doka Group focuses its developments “The sky’s the limit” is the motto of the Doka Group Engineering on market requirements can be seen in the innovations as they apply their high-rise expertise to what will which were introduced in 2013, and which one day be the world’s tallest building, the Kingdom immediately found direct application on building Tower. The fact that Doka was awarded this project sites throughout the world. Like the tried and tested shows clearly that the concentration of skills in the Research & Development formwork systems which are in use in large-scale Doka Competence Centres was the right move. In projects worldwide. Never far away is the engineering addition to high-rise buildings, Doka expertise is competence without which the planning and execution clustered into the following construction sectors: Doka demonstrated most impressively to the entire construction industry of these mostly unusual projects would not be possible. Doka Tunnels, Doka Bridges, Doka Power Plants and Doka Fair-Faced Concrete. at the bauma 2013 just how innovative its department of Research and One of Doka’s particular characteristics in establishing Development really is. Numerous new developments were presented to the its market position is its expertise in high-rise buildings. Anyone aiming to construct the tallest public there, including several milestones of technological progress. building in the world safely, efficiently and fast will Further Landmark Projects: come to rely on Doka quality. Dam Sarvsfossen in Norway – ●● Corridor 5c – 10 formwork travellers highlights 2013 a premiere for D35 dam formwork ensured rapid construction progress ●● Desmond Bridge – USA ●● DokaCC tunnelsystem – specially designed for open High Rise-Projects: ●● Las Bambas – Peru cut tunnel construction (Please see pages 70 and 71 ●● Lotte World Tower – Seoul for more information about this world premiere) ●● Bouregreg Bridge – Morocco ●● SKE100 plus – a further development of the self- ●● Torre Intesa Sanpaolo – Turin climbing formwork SKE100X ●● 432 Park Avenue – New York ●● Xbright – new framed enclosure for the protection ●● A˘gao˘glu Maslak 1453 – Istanbul Once again, Doka’s central foremen played a key role screen Xclimb 60 ●● Omkar Worli – India in the showcase projects. They were ready with their SKE100 plus and Xbright are being employed ●● Twin Towers – Qatar competence and experience whenever orderly and for the construction of what will in future be safe application of formwork systems was called for. the world’s tallest building, the Kingdom Tower in Jeddah A further quality guarantee lies in the engineering training courses at Doka. During 2013 a total ●● Dokadek 30 – New element floor formwork of 230 participants were trained in the use of ●● Doka OneGo – Especially for residential buildings, Doka products and their applications. since wall and ceiling can be planked in one ●● D35 dam formwork for power station construction Demonstrates tunnel expertise – Second Midtown Tunnel completes the Doka portfolio in this segment together with D12 0144 doka 0145 group

Helmut Gruber

Production & 8:00 am Operations Amstetten, Austria

HELMUT GRUBER, FRANZ RAFFEZEDER Trainers of apprentices

“It is our job to make young people into excellent professionals. And we love doing it!” Moving knowledge HELMUT GRUBER

Franz Raffezeder

In order to ensure competitive production at an industrial location as highly developed as Austria, it is essential to invest in a modern and efficient production facility. This investment also includes the training of apprentices.

The Doka Group places a particularly high value on the growing together with the tasks performed. “When training of apprentices. The corporate philosophy has the next year’s intake arrives, that mostly provides the always been to look for the best people and to train final impetus – then they are no longer the youngest them. The company’s training workshop can thus look and can also show off for the first time as the ones back on a long tradition. who can show the younger ones something that they can learn.” “Working with young people is a very special job. It is easy to motivate the apprentices. They are eager to Passing on knowledge is one of the biggest challenges learn and take great pleasure in things – for example to face a company. In the training workshop of the when a workpiece on which they have been working for Doka metal processing section it has worked well for a long time is finally finished,” comments apprentice generations. Anyone who thinks that the concept trainer Helmut Gruber. is out of date is far from the mark! Nowadays the apprentices can even study for their Matura He and his colleague Franz Raffezeder seem to gain (matriculation examination) at the initiative and at least as much pleasure from it all themselves. expense of the company. Helmut Gruber comments: They explain enthusiastically how a fifteen-year-old “They are very keen to take up this offer. To do so the lad may be so shy on his first day that he scarcely apprentices always return to the school bench instead says a word; and how, over the course of the next of the workbench on Fridays.” Thumbs up for so much few months, they can observe his self-confidence commitment – on both sides. 0146 doka 0147 group

Milestones 2013 Production & Status Report Operations 1. Logistics optimisation 2. Energy efficiency 3. Investments for improved competitiveness iLOC – the international logistics centre, All objects at our Amstetten location originally designed for storage and were analysed by Facility Management With the commissioning of the new service – was extended last year to with regard to use and those requiring cathodic electrophoretic dip painting include slow movers and excess stock large amounts of energy were singled installation, technology from automobile from the branches scattered across the out. The optimisation measures derived engineering was introduced. New cathodic electrophoretic dip painting globe. This had a number of advantages: from the results flowed directly into This new high-tech installation in the Doka Production ●● Branches can concentrate on supplying energy-saving projects and projects metal-processing plant ensures that metal customers with fast-moving products aimed at improving the security is optimally painted and protected against ●● Considerably improved use of of supply. weathering and corrosion. The machinery worldwide stocks is characterised by a high degree of & Operations ●● Record deliveries in the past year environmental friendliness and productivity ●● Inventory reduced together with an efficient use of resources: ●● At the same time, revenues increased with a cycle time of some six minutes, 2013 was characterised by major fluctuations in the economy. Two new logistics hubs in Malaysia and the when it is under full load 6,400 m² or Especially in the area of Production & Operations, the challenge USA made a positive contribution to growth 128 tonnes of painted products can leave was to focus with increased determination on measures that would without the need for an increase in worldwide the installation per shift. materials stocks. encourage efficiency and increase productivity.

iLOC - St. Georgen Logostics Centre

The increasing degree of automation, the measures to optimise our stocks which require smaller production quantities, and the strong fluctuations in global demand prompted Production & Operations to develop a first approach towards a programme for increasingly flexible working hours during 2013. This would have enabled us to accumulate overtime on a working time account. The extra hours would have absorbed the threat of short time or other adjustment during times of reduced production. The flexible working model was turned down by the employees in the summer. In consequence it was necessary to accompany the optimisation of production capacities by an adjustment to the staff numbers; some 80 employees in the production section were affected. umdasch shopfitting group

8:00 am on time

umdasch shopfitting group 0150 umdasch 0151 shopfitting group

Top performance means doing more than expected, and sometimes also risking more than might seem wise: striving to achieve more than some people think possible, and giving more than others would ever dare.

Top performance does not mean never experiencing failure. It means being determined to become better every day. 0152 umdasch 0153 shopfitting group

umdasch shopfitting 8:00 am group Headquarters Food & Care Leibnitz SILVIO W. KIRCHMAIR Chairman USFG

Silvio W. Kirchmair in the morning while preparing one of his road shows in Leibnitz/Styria “The middle of the night is already the start of

a new day.” DEMOCRITUS

When he was appointed chairman of the division in May 2013, Silvio Kirchmair knew what he was taking on: the Umdasch Shopfitting Group – a company with some 1,300 employees that was fighting against very difficult circumstances.

The sales markets that are relevant for the Umdasch Shopfitting Group are currently going through a very difficult phase. In Europe, demand is dwindling in bricks-and-mortar shops; not only in the southern part of the continent can we observe a reduction in the size of sales areas.

In the middle of the market in particular there is cut-throat competition between mail order and traditional shops, both online and offline. Only the luxury sector and the food sector are largely unaffected by these revolutionary changes. However, the Umdasch Shopfitting Group is not sufficiently strongly established in these markets. Thus, by 2012 at the latest the crisis experienced by many customers became our problem as well. Not least because considerable over-capacity in interior construction was out searching for additional projects. When the overall demand and margins fall, things become difficult – on the other hand, the survival of the fittest is the quintessence of a free market economy.

Silvio W. Kirchmair stepped in to bring about a change of direction together with the employees of the company; to make the company fit for competition once more and to make it profitable again at the end of the first stage. And then to lead it on to considerably higher goals. 0154 umdasch 0155 shopfitting group

Foreword

2013 was a difficult year for the Umdasch Shopfitting Group. The challenges facing bricks-and-mortar retail shops in Europe took their toll on the company. Sales areas are being reduced successively – the European shopfitting market is shrinking by about 3% every year. Investment in refurbishing and new store projects were postponed or cancelled entirely. The pressure on costs was enormous. This is a development which affects the entire shopfitting sector – and that includes the Umdasch Shopfitting Group.

With total annual revenues amounting to € 181 million in 2013, this All our efforts are aimed accordingly at acquiring business from our figure lay 13.8% below the total for last year – a development which regular customers as well as from new ones, so that we can grow could be observed from the middle of the year. Many of our customers organically once more. were reluctant to act in view of the increasingly difficult market conditions within the retail sector. The measures we introduced resulted in a great deal of hard work for the staff of the Umdasch Shopfitting Group during the second During the second half-year in particular our main focus was on half-year. Their commitment and fighting spirit have paid off: as a consolidation. Measures aimed at increasing revenues and reducing result of our positive operative cash flow we were able to finance all costs were developed and implemented. Our goal is to counter the the necessary investments ourselves. The staff played an important decline in revenues by reducing the break-even point. This approach part in achieving this. Rather like a football team that is 5:0 down represents an immediate course of action to ensure that we do not lose at half-time, they gave everything and managed to finish the game money despite the downward turn in revenues. Of course we do not at 5:2. The result did not transform the defeat into a victory, but it want to stand back and take this development lying down. showed character. 0156 umdasch 0157 shopfitting group

Preview

During 2014 we shall continue with the One very important strategic measure was that we transformed the premium & travel retail At the same time we want our portfolio to be as balanced as possible: country-based structure that was previously in operation into a we want to appeal to international fashion concerns as well as local top restructuring measures which are already under divisional structure. This enables us to react even more energetically Business in the luxury segment is quite clearly the area with the addresses which maintain their market position by means of the high way. At the same time we shall also begin to to the needs of our customers. I find the global approach which lies greatest opportunities for growth. Today we are already the world quality of their businesses. behind this concept very important. We must think and act in an market leader in the design of duty-free shops at airports, with a build up the structure. international way much more strongly than has been the case in the market share of some 15%. Six of the top ten operators of shopping vibiz past. By doing this we can adapt not only to the geographical but also areas are among our customers. With this new division we want to to the economic requirements of our customers and their markets. expand rapidly beyond the borders of Europe – and first positive Many customers are reducing their shopfitting budgets and signals are coming from the direction of cruise ships and ferries, transferring them in whole or in part into the internet or into where we were previously not represented at all until 2013. multi-channel offers. In order not to miss out on this trend we have established the ViBiz division. It is our intention that the enhancement Distribution of Distribution of revenues food & care of plain shelves by technology or the conceptual strength to propose revenues by division by country and region to our customers solutions for linking their online and offline business The food and health and beauty store sector as well as the systems should become one of our central areas of differentiation. Our first Asia & Overseas business represent a very high market share in Austria (approx. 50%) 1 % major project in this field is an interactive shopping wall. It is a project Food & Care and the CEE. This means that here we are approaching the limits of which will be presented on the following pages in this report. 37 % Austria 30 % growth because many of our customers operate a two-supplier strategy. Rest of Europe 12 % Our two locations in Styria lie, so to speak, at the very heart of Europe. Middle East Transport costs and the required flexibility, however, do not permit We are still facing big challenges. The most important one is the & Africa us to reach every location throughout the continent with full power. change in our way of thinking, away from an industrial approach 7 % Nonetheless we shall continue to expand towards the North and the to one that is more service-based. We can only be successful if we Northeast. In this region we are currently the No. 4 with a market share offer something unusual – and we shall pursue this goal with all our of about 8% – but we want to be among the Top 3 and we are in a very strength and with all the means at our disposal. good position to achieve this. Western Europe 8 % Switzerland fashion & lifestyle 9 % The fashion sector is the area which currently causes us the biggest

Germany headaches. Volatility here is currently atypically high, and the earnings Premium & 33 % potential limited by the strength of the competition. So our aim here Fashion & Lifestyle Travel Retail is to reduce our dependence on the fashion market, and instead to 53 % 10 % focus on new sectors such as health, cosmetics, telecommunications SILVIO W. KIRCHMAIR and also banks and insurance companies as well as system gastronomy. Chairman Umdasch Shopfitting Group 0158 umdasch 0159 shopfitting group

Fashion & Status Report 2013 Lifestyle

Division Fashion & Lifestyle

Fossil, Germany

Dielmann Destijl, Germany 0160 umdasch 0161 shopfitting group

Fashion & Status Report 2013 Lifestyle

Stöcker Fashion store, Eferding Austria Libro, Seiersberg

Business in the Fashion & Lifestyle Division proved to be very challenging during 2013 – not least because of consumer restraint, which many retailers experienced during the first half-year. In addition to providing projects for new customers services for existing customers including for example Libro A1, Amer Sports, Hirmer, Reiter Betten & Vorhange, Roll-out of a new concept Reno Schuhe, Sportalm, Sport Eybl & Sports Experts and Wolford, we were able to gain a number of very exciting Wacker Neuson new customers and projects for new customers. Showroom Hörsching/Linz

highlights 2013 Samsung ●● Excellent trainees at all locations in Austria – Planning and execution of the a gratifying success Futura trade-fair stand in Salzburg ●● 2 of 6 wood production locations are acquiring a new CNC processing centre that will continue to Giesswein Walkwaren guarantee economical and flexible project execution Complete renovation of a house in Kossen after the floods – Planning and execution

Reno, Kiel Fitaihi-Gruppe Ground floor of the main store in Jeddah/Saudi Arabia was completely renovated

Stöcker Fashion store 5,500 m2 sales area completely fitted out – and promptly won the Salzburg Textiles Prize 0162 umdasch 0163 shopfitting group Cinque, Oberhausen

Fashion & Status Report 2013 Lifestyle

Golf House, Hannover Germany Breuninger, Düsseldorf

The support for the highly competitive German market, an important one for the Umdasch Shopfitting Group, has been taken over by the Umdasch Shopfitting GmbH in Neidenstein near Heidelberg and Franz Jonas GmbH & Co. KG in Oberhausen.

General challenges 2013 projects for new customers economic situation ●● In order to take the difficult situation into Breuninger account, activities relating to the acquisition of Retail Premium department store in the Kö-Bogen in Düsseldorf Germany 2013 new customers were intensified at an early stage. Despite all measures, however, the company suffered a reduction in revenues. In order to reduce Bonita Considerable restraint in consumer spending the effects on the result, the course was set early Roll-out of the visual merchandising concept in on for a wide-ranging reorganisation programme. over 250 branches The aim is to improve customer service still further Development with the help of project teams which are responsible Fossil Umdasch overall. In addition to these structural adjustments, Realisation of the new concept on Oxford Street capacity was also adapted to match the changed Shopfitting in London Germany revenues situation ●● Despite the difficult market environment it was

The resulting reduction in possible to expand the first-class customer portfolio, Golf House willingness to invest led to a consisting of prestigious brands like Dänisches Shopfitting and construction management for the reduction in revenues Bettenlager, Globetrotter, NKD, s.Oliver, Mexx, first Golf House in Hannover Esprit, Gerry Weber and Zwilling, by further top-quality brands in 2013 including Bonita and Fossil 0164 umdasch 0165 shopfitting group

Swisscom, Lausanne

Fashion & Status Report 2013 Lifestyle

Switzerland

For Umdasch Shopfitting highlights 2013 Development Umdasch Switzerland, 2013 was the most Sunstore, Migros, Shopfitting Group difficult year to date, but at the Lindt & Sprüngli Switzerland Italy same time it was a year in which the New concepts were developed and implemented course was re-set for the future. Revenues tumble by 20 % Swisscom compared with 2012 challenges 2013 General Roll-out of 50 branches ●● Despite great efforts and a focus on high-quality economic situation challenges 2013 brands with international sphere of operation like, Italy 2013 ●● The strong Swiss franc ensured a flow of Milestones 2013 Hugo Boss for example, Trinkets and Bottega Veneta, it was not purchasing power In 2013 the Italian company ●● Wide-ranging market activities possible to compensate for the loss which arose as a ●● The booming online retail sector led to a Roll-out of several branches found itself in an extremely The acquisition of new customers initiated result of the collapse of the traditional retail sector difficult situation. The economic reduction in revenues in the non-food retail during 2012 by the new management was the in Italy and political framework sector in Switzerland conditions meant that the storm Vögele Shoes ●● main focus and led to concrete results from New shops were designed and fitted out for was much more violent than had ●● Small retailers invest considerably less. Acquired as a new customer mid-year: Maurice Lacroix, Medgate, Regus numerous existing customers including Nico, Thun, been expected ●● In the remaining invitations to tender the big and the famous Swiss department store chain Cavalca, Palomar and Max Moda in Italy and other chain stores passed on the pressure on margins countries Development Globus were acquired as customers to suppliers The detail retail share, traditionally strong in Umdasch Switzerland (fashion, pharmacies, jeweller’s shops) ●● Optimisation programmes Lindt & Sprüngli, Austria Shopfitting Group stagnated at a low level. Nonetheless, here, too, Measures in the staff sector and re-structuring Italy it was possible to set new accents – some of them in Sales and Project Management resulted in a regional – with new projects such as, for example, significant decrease in fixed costs Revenues, operative result and Pharmacie Plus, Bourquin, the ETH Store in Zurich, contribution margin were all ●● Successful Marketing Thun Donna, Italy considerably reduced Schindler in Zermatt and Mellingen Pharmacy. Initiatives like the “Shop of the Future” and a new Shop Academy format entitled “Future Talk” strengthened the Umdasch Shopfitting brand in Switzerland during 2013 0166 umdasch 0167 shopfitting group

Food & 8:00 am Care Wildon, Austria

RUDOLF WILFLING Key Account Manager

The Finisher

Rudolf Wilfling proudly walks into the Billa in Wildon, which he also designed. Having taken part in the Ironman contest several times he knows what it means to define sporting goals and then to achieve them. But he also knows how to use this gift in his job as well. After all, the shopfitting of the new branch of Billa was completed in record time.

Wilfling knows that it is not easy to reconcile top- Over the years he has developed into an Ironman, performance sports with a full-time job. He needs completing the course in Klagenfurt in 2011 in to fit 14 hours of training into his diary every 9 hours, 35 minutes and 51 seconds. “I can carry “Only those who have goals week, for a start. Nonetheless, the shopfitting the motivation of overcoming myself in this way specialist manages to be successful in both his job over into my job,” says Wilfling. Indeed: during will also have the strength and in sport. the same year as his Ironman success he was able to acquire Libro as a customer. to achieve them.”

RUDOLF WILFLING

Rudolf Wilfling swims, cycles and runs 10,000 km every year. Not counting the kilometres which he travels on behalf of Umdasch day by day. 0168 umdasch 0169 shopfitting group

Mellingen Pharmacy, Switzerland

Food & Status Report 2013 Care

Division Food & Care Billa, Vienna

Once again the Food & Care business of the Umdasch Shopfitting Group gave cause for pleasure during 2013. The year was characterised by an intensive expansion of business relations with existing customers. The company was able to implement many projects for famous retail and health and beauty chains.

Bipa, Wiener Neudorf food & care in austria

Spar Concern Over 100 projects implemented

Numerous projects for the brands Billa, Eurobilla, Rewe Group Bipa and Adeg

Billa-Regionalregal installed within a few weeks in Billa several hundred locations

Record branch” SCS Vösendorf over 1,350 m2, with Reformhaus Kaubisch, Muhlheim a Children’s World concept for the first time in Austria. This is already being rolled out extensively in Germany; several dozen branch extensions and dm drogerie markt new openings in a total of 11 states

Refitting of the C&C-Markt in Traun Pfeiffer Group Numerous Unimarkt brand supermarkets

Jet Conoco Philips Austria Relaunch of Austrian branches 0170 umdasch 0171 shopfitting group

Food & Status Report 2013 Care

denn’s, Munich

highlights 2013 challenges 2013 ●● VITAL “Fit at work by Umdasch Group” – ●● Merging of the brands Umdasch Shopfitting and extensions and revitalisation of staff rooms and Assmann Ladenbau to create one brand as of canteen at the production location in Gleinstätten 1 January 2013 ●● Excellent trainee successes at all Austrian ●● Merging of the two companies in Amstetten and locations – a forward-looking topic which the Leibnitz to form one Austrian company with Umdasch Shopfitting Group continues to invest in headquarters in Leibnitz as of 1 April 2013 ●● Optimisation measures in the metal production ●● The insolvency of the health and beauty chain logistics department in Leibnitz and increase in dayli represented a severe blow for our attempts efficiency through synergies in various production at acquisition technologies ●● Increase in warehousing capacity and flexibility social commitment through integration of two Kardex storage towers ●● Umdasch Shopfitting Group supported two food retailers in Wachau who were badly affected by the dm drogerie markt, Murau floods in the summer of 2013 with new shopfittings

A strong Food & Care marketing initiative was started in Germany in 2013 with customers including Rewe, dm drogerie markt and denn’s as well as a large number of health food store projects. The expansion is being continued intensively during 2014.

dm Children´s World concept, Vösendorf

Eurospar, Ottenschlag 0172 umdasch 0173 shopfitting group

Premium & Travel 8:00 am Retail Abu Dhabi Airport SELVA KUMAR Purchaser USF Middle East

Premium Quality Selva Kumar

The Middle East. A market full of luxury. But also a market full of demands. Living up to those demands demands top performance and

commitment on the part of the staff. Quelle: Moodie Report DFS Abu Dhabi

Dubai Duty Free Together with Dubai Duty Free, DFS Abu Dhabi In order to find the best partner and the best-quality is one of our important Premium & Travel process, a competition was created for the team in Retail customers. During the fitting out of a Dubai. A bonus was to be awarded for finding a flagship store at Abu Dhabi Airport the team of suitable supplier or a corresponding production Umdasch Shopfitting Middle East was confronted process. by a particular challenge with regard to the high standards of luxury required. Selva Kumar found it. But he didn’t want the bonus. “Challenges like this are part of my job,” commented The task: floral patterns in gold and silver were to the member of the sourcing staff, “and I am already be laminated and placed within two glass surfaces. paid for doing that.” But which partner came into question to carry out this tricky job? Incidentally, the process is called “Vacuum Vaporised Metalizing” and from now onwards it has a firm place in the service portfolio of the shopfitters in the Middle East. Floral patterns in gold and silver

Quelle: Moodie Report 0174 umdasch 0175 shopfitting group

Premium & Travel Status Report 2013 Retail

Nike, Dover Street, New York Division Premium & Travel Retail 0176 umdasch 0177 shopfitting group

Premium & Travel Status Report 2013 Retail

Sportalm, Linz

Gebr. Heinemann, Hamburg Plaza

The Premium & Travel Retail section of the Austrian company took off several times with Gebr. Heinemann and its subsidiary companies and partners. The projects included the modernisation and extension of the main shop at Hamburg airport, followed by the re-design of the first part of a completely new travel retail experience at Istanbul airport. At the airports in Trondheim, Oslo, Stavanger and Rygge in Norway, modifications and extension were also carried out.

highlights 2013 projects for new customers Gebr. Heinemann Hamburg Stockmann Department store Sportalm Linz Wolford, international roll-out New projects will be realised during 2014 Airport Retail Norway

During the last weeks of the previous year the foundation for exciting new contracts during 2014 was laid. 0178 umdasch 0179 shopfitting group

Premium & Travel Status Report 2013

Retail Pure, Reigate, UK

United Kingdom Ireland

USFUK & IRL are happy to finish the year’s end of 2013 with a positive result consolidated through both companies.

The economic situation in Ireland proved very challenging throughout the year. Nevertheless it was particularly pleasing that our long-term partner clients Best Menswear and Elverys Sports invested.

Due to the domestic economic situation the company found that a larger-than-usual contribution to turnover was generated by overseas activities Thomas Sabo, London and in particular through our American clients.

highlights 2013 Nike – a long-term Umdasch Shopfitting client – ●● Coach Stores in Paris (Printemps flagship next to shows exciting and innovative store concepts: the Louvre), Berlin, London, Serrano in Spain and Dhayeh and Ashrafien in Lebanon ●● New Pop Up ‘Dover Street Market Concept’ in ●● Thomas Sabo – various projects New York, before Christmas ●● Best Menswear – Irish project in the Dundrum Center ●● Roll-out for the new Fuelband 2.0 in Nike’s DTC ●● Elverys in Clerys Department Store in Dublin (direct to customer) stores in the UK, Germany

Nike, Dover Street, New York and France - logistically this was an interesting challenge as the fit-out had to be carried out on the new clients same night in each location to ensure the product Alexander Wang launched on the same morning Europe-wide Two concessions in Harrods London were realised ●● Nike’s European headquarter in Hilversum, Netherlands received a series of new concept stores called “labs”, representing their various product Christian Dior groups along with a new employees’ store Airport perfume concept in Paris, Charles de Gaulle ●● Two Footlocker stores in the UK were delivered as well Terminal 2E as two Nike stores in Stratford Westfield London/UK and Champs-Élysées Paris/France Pure – highend cashmere The first turnkey project was realised in Reigate UK 0180 umdasch 0181 shopfitting group

Paris Gallery, Manar Mall, Middle East Premium & Travel Status Report 2013 Retail

L‘atelier du Chocolat, Doha, Qatar

Middle East

The activities in the Middle East were specifically Paris Gallery Many other customers worked with Umdasch focused on finishing Dubai Airport Terminal 3 Duty Shopfitting Middle East throughout the year and our Numerous projects Free, which was achieved in February and which relationships are such that we are confident that 2014 ultimately went on to win an award for excellence. will be a year which sees increased activity across the Oryx Galleria retail sector. In partnership with our Amstetten colleagues the In the QDF luxury construction project shopfitting for the Duty Free Areas of the South Node Retail growth in 2013 at the New Doha International Airport (NDIA) was amounting to approx. 10% delivered. These multi million euro projects both look Mens Concept absolutely fantastic and are reference projects for what Store in Riyadh is seen as the future of travel retail (Opening 2014). The demand for retail areas continues to grow

Throughout the Middle East, USFME continued to Mosafer Abuissa Group strengthen its position with the luxury retailers and Among the Top 5 of the Global Retail Development Store in Riyadh Index, no. 2 on the Retail Apparel Index delivered projects in Kuwait, Qatar, Dubai, Abu Dhabi, Sharjah and KSA. 0182 umdasch 0183 shopfitting group

Coach, Paris

Premium & Travel Status Report 2013 Retail

France

General new charges – rising prices highlights 2013 economic situation At the beginning of May 2013 in all companies that New and important openings produce, import or assemble for the retail sector a charge was levied which is payable when old fittings De Fursac France has entered a recession, and the most optimistic figures are disposed of – a measure which increases prices Cannes and Paris Boulevard Victor Hugo indicate that it will be at least correspondingly. two years before it emerges Erès Buying power was reduced challenges 2013 in 2012 by 0.9% Paris Rue de Passy ●● As a result of the difficult economic situation there were considerably fewer new openings and The textiles industry suffered a refurbishments Azzaro decline of -12.2% in a single year ●● New tenders are subject to considerable pressure Paris La Vallée Village with regard to prices, or are considerably reduced Development in volume DPAM Umdasch Paris Parly 2 Shopfitting Group De Fursac, Paris France Petit Bateau Paris Rue du Four Positive result – despite difficult conditions Claudie Pierlot Paris Rue du Temple

American Vintage

Barcelona Christian Dior, Charles de Gaulle, Paris Airport 0184 umdasch 0185 shopfitting group

ViBiz 8:00 am On the road

Interactive Shopping Wall Virtual Sales Advisor

Developed together with Samsung, Ars Electronica Solution and the Streetwear label RAG, the Wall travels around the world and informs people in the branch stores – interactively, fast and in an entertaining way. The Wall

A first piece of the interlinked technology of tomorrow can be seen today in a shop in the form of the interactive shopping wall. It is just a gimmick? A one-day stand? No – it is, in fact, a first foretaste of what customers of the Umdasch Shopfitting Group can expect from ViBiz: trendsetting ideas in cross-channel retailing – interactive, ready for dialogue and looking forward “I know everything.” to everything that is new. THE WALL “I am an interactive shopping wall. I am often on the road. I am the highlight of every trade fair The newly created ViBiz division and have already been in several stores. I supply is concerned with the future of shopping, information – fast, simply, interactively and with in which the different sales channels give added value. I arouse the interest of the customers. way to each other and fuse with each other. Some of them touch me too – which is fine. Take a Studies prove it: the potential lies in the jacket from the shelf and show it to me. I will tell combination of bricks-and-mortar retailing you all about this product. In which colours it is with shopping via mobile phone or laptop. available, and which sizes. So you’re looking for Not in the “either/or” but in the “not-only- a beige winter coat? Okay – here are the results. Make your choice, scan it and order the article but-also”. ViBiz brings the virtual shopping via your smartphone. I am the future of modern possibilities, the trends and especially the shopping. I gleam and shine; you can’t ignore me. latest technology into the centre of focus of So it sounds complicated? But it’s quite easy – try it your activities, so that shopping does not and see. My current location is the new ShopShow get neglected. of the Umdasch Shopfitting Group in Amstetten.” 0186 umdasch 0187 shopfitting group

It is 8:00 am. The coffee is ready. The editorial team for Umdasch: “And how was it?” the Annual Report has come together and we are looking ViBiz 8:00 am Munich forward to our discussion with the young student winners “Super, because it was the biggest project we have done sitting opposite us. For six months they invested all their to date, and the most practical one. The close contact with enthusiasm and creativity in their projects, for which they Umdasch and the help they gave us also gave us a glimpse studied the question as to what the ‘shop of the future’ of real work.” would look like and what opportunities it would offer. Umdasch: “So what does the shop of the future look Umdasch: “How did you get your ideas for the project?” like, then?”

“First we did a lot of research. For weeks on end. During that “In any case it must also be interactive. And it must fulfil a time the subjects became crystallised – and gave way to the need. It could be an individual need or one that results from ideas.” the spirit of the times. But in any case it must be useful to the customer. Umdasch: “How did you work together?”

“We worked partly together and partly completely alone. Sometimes we discussed the concept together, but sometimes we each worked individually. It was a good mixture of teamwork and individual creativity.”

Next Generation Development Much to everyone’s surprise, three of the four winners of the Josef Umdasch Research Prize 2013 were teams of students from the University of Applied Sciences at Kuchl near Salzburg. We invited them to an interview about their experiences in the development of their winning concepts. 0188 umdasch 0189 shopfitting group

ViBiz Josef Umdasch Research Prize And the Josef Umdasch

Research Prize The winning project: “Stanislaus” goes to … winning projects EVEN THE ROOTS The setting could not have been more appropriate: during the Umdasch Shop STANISLAUS THE GAME Academy Forums in Munich, during which attention was focused on the future of

bricks-and-mortar shops, the Josef Umdasch Research Prize was awarded by the The prize-winning young designers at the award ceremony in Munich Umdasch Shopfitting Group for the first time.

Students from six universities examined in their projects it became clear that the important The Josef Umdasch Research Prize the question as to what the shop of the future might shopping trends of the future look like in a digital consumer world. It was not simply a would include: The Josef Umdasch Research Prize question of futuristic flights of fancy, but rather a matter was awarded for the first time by the of project and diploma work that holds water. The audience Digital Natives do not shop exlusively online. Haptics, Umdasch Shopfitting Group in 2013 for on 21 October 2013 had the opportunity to convince experience and lifestyle encourage young people to shop the subject “The Shop of the Future”. themselves personally. in bricks-and-mortar stores. They expect communication Students from six German and Austrian to become an aesthetic experience. According to a study universities were invited to examine The jury, consisting of international architects and by tfactory, trend media like the internet are used to the subject of the shop of the future technology and marketing experts, was already impressed discover current trends or to find additional information in a digital consumer world. The jury by the quality of the work that had been submitted. During about products. consisted of a team of international the six-month preparatory phase and the detailed work experts from the field of architecture, the projects were accompanied by the Umdasch project This is important information which flows into the newly technology and marketing. coordinator Peter Prisching. founded ViBiz Division. The winning project: “Even”

Follow the link to the winners’ YouTube videos 0190 umdasch 0191 shopfitting group

Marketing 8:00 am Düsseldorf, Germany

EVELYN KÖSSLER Marketing/Shop Academy

Shopfitters united

Evelyn Kossler: Exemplary presentation in shopfitting. That is the prime topic in the Shop Academy. 8:00 in the morning. The programme is about to start. Evelyn Kossler will be accompanying her first event since she assumed responsibility for the Umdasch Shop Academy: Shop Dramaturgy LIVE!

Together with a group of distinguished and “I am especially nervous about Mr Mikunda. He is one of our stars in the Shop Academy. I run interested guests from the retail sector and business, through the main points with Mrs Mikunda once more. It’s my first joint event with the two of she will be examining the highlights of the retail them – and I am following in the footsteps of my colleagues who preceded me.” mecca of Düsseldorf. As regards the visitors from the retail and business sectors who are taking part, the yardstick is high indeed: run-of-the-mill is not good enough – they must be offered something good and the organisation must be perfect. Everything should be just right, and nothing can be left to chance.

“We set off at last. My nervousness and tiredness miraculously disappear. At the main points of the tour I count the participants – fortunately no one seems to have got lost. Once again we are afforded a profound insight into successful shop dramaturgy. And then the event is over. Everyone is satisfied. Most of all I.” 0192 umdasch 0193 shopfitting group

Marketing Status Report 2013 Marketing & Communication

On time for the launch on 1.1.2013 the Umdasch Milestones 2013 Shopfitting Group inaugurated its external marketing communication with its new Corporate ●● Merging of the two brands Umdasch Design. The slogan “space for people” is a brightly Shopfitting and Assmann Ladenbau to form coloured claim in the three main colours red – a single brand, intensively accompanied green – blue. It was created to complement the by communication both inside and outside anthracite-grey logo perfectly. It aims in particular to focus attention on the space for people in the company the retail world as a meeting place and place for ●● Relaunch of the customer and specialist encounters. With a symbol for 360° Shopfitting magazine SHOP aktuell as the new the communication conveys to the customer the “international magazine for retailing and shop unique composition of our range of services with design” shops the modules Shop Consult, Shop Project, Shop ●● EuroShop development of a fair concept and Systems and Shop Academy in the four divisions intensive preparation for the presentation in “Fashion & Lifestyle”, “Food & Care”, “Premium & February 2014 Travel Retail” and “ViBiz”. ●● Introduction of a new CRM system requiring gapless processing and documentation of the During 2013 the Umdasch Shop Academy electronic customer file, thereby providing enriched some 1,000 seminar participants with new formats. The absolute highlight was the essential support for Sales and ensuring more superb shop expedition with Christian and efficient implementation Denise Mikunda, “In 18 Tagen um die Welt” (Around the World in 18 Days), which took place from 5‒24 April 2013. The settings were Frankfurt, Miami, the mega cruise liner “Allure of the Seas”, Labadee Beach on Haiti, Jamaica, Los Angeles, Macau, Hong Kong, Singapore, Abu Dhabi and Dubai. In autumn 2013 the continuation of the Umdasch Shop Academy Forum, together with an antedated Architecture and Design Forum for the D-A-CH Region in Munich, attracted considerable attention. 0194 umdasch 0195 shopfitting group

Inspiration@Euroshop

The preparation for the world’s leading retail trade fair, which was held from 16 – 20 February 2014 in Düsseldorf, occupied the Umdasch Shopfitting Group in particular during the second half-year 2013. The presentation of the new joint brand Umdasch Shopfitting across over 900 m2, combined with innovative shopfitting exhibition contributions, was intensively prepared. During the five days of the Follow the link to fair some 109,000 visitors from 110 nations attended the EuroShop. the virtual photo album 8:00 am purely

Facts Figures Data 0198 0199

Facts Facts Figures Figures Data Data

General Information

The consolidated financial statements were prepared in The accounting and valuation methods used in preparing the consolidated financial statements are combined in a Group Accounting Manual, and represent the basis of preparation for these annual financial statements. The correct transitions accordance with the Austrian Commercial Code (UGB). from local GAAP financial statements to reporting in accordance with uniform Group accounting standards were audited by The consolidated financial statements are subject to a local audit firms and given unqualified opinions.

mandatory audit under Austrian law; they were examined by The consolidated financial statements and individual company financial statements which form the basis for the an international audit firm and given an unqualified opinion. consolidation were prepared in accordance with Austrian generally accepted accounting principles and the general objective of presenting a true and fair view of the assets, liabilities, financial and earnings positions of the Group. The financial statements include all information required by law or Austrian generally accepted accounting principles. All assets and liabilities were valued individually and in keeping with the going-concern concept. The concept of conservatism was followed, in that only those profits were recorded which were realised as of the balance sheet date. All necessary risks and impending losses were taken into account.

The structure and classification of the individual items on the balance sheet and profit and loss statement reflect Austrian legal requirements. Appropriate adjustments were made to prior year data for items affected by a change in classification. 0200 0201

Consolidation Range

Facts All companies were included using the full consolidation method. Significant Facts Figures shares owned by third parties are shown only for Doka Finland OY with 30 % and Figures Data umdasch Doka Italia S.p.A. with 5 %. Data doka umdasch consolidation principles group group shopfitting The consolidation includes all companies in which Umdasch AG, the parent company, holds a direct or indirect investment of more than 50 %. All companies included in the consolidation range have a balance sheet date of 31 December 2013. The first group consolidated financial statements were prepared as of 1 January 1994.

Umdasch AG, Amstetten Share in % Doka GmbH, Amstetten 100 % Doka Israel Ltd., Kefir Vitkin 100 % Umdasch Shopfitting Group GmbH, Amstetten 100 % The book value method is used to eliminate the investment and equity. Positive Umdasch Finanz AG, Steinhausen 99.5 % Doka Industrie GmbH, Amstetten 100 % Doka Hrvatska d.o.o., Zagreb 100 % Umdasch Shopfitting GmbH, Leibnitz 100 % differences are recorded under undisclosed reserves to the greatest extent possible. Doka Drevo s.r.o., Banská Bystrica 100 % Doka Slovenija d.o.o., Jesenice 100 % Umdasch Metallfertigung GmbH, Leibnitz 100 % Any remaining positive differences are recognised as goodwill and amortised on a Umdasch Group Deutschland GmbH, Amstetten 100 % Deutsche Doka Schalungstechnik GmbH, Maisach 100 % Doka Serb d.o.o., Belgrade 100 % Umdasch Shopfitting GmbH, Neidenstein 100 % straight-line basis. The negative differences identified in connection with the initial Umdasch Immobilien GmbH, Amstetten 100 % Doka Österreich GmbH, Amstetten 100 % Doka Brasil Ltda., Guarulhos / São Paulo 100 % Umdasch Shopfitting AG, Oberentfelden 100 % consolidation as of 1 January 1994, which resulted from the retention of profits in Umdasch Nieruchomosci Sp. z.o.o., Wrocław 100 % Doka Beteiligungs-GmbH, Amstetten 100 % Doka Chile Limitada, Santiago de Chile 100 % Umdasch Shopfitting S.r.l., Bolzano 100 % subsidiaries, are included under voluntary reserves. Currency translation differences Umdasch Real s.r.o., Cˇeské Budeˇjovice 100 % Form-on GmbH, Amstetten 100 % Doka Peru S.A.C., Lima 100 % Umdasch Shopfitting Ltd., Oxford 100 % Doka Schweiz AG, Niederhasli 100 % Doka Panama S.A., Panama City 100 % Umdasch Shopfitting Ltd., Drogheda 100 % are recorded directly in equity without recognition through profit or loss. Doka France SAS, Le Perray en Yvelines 100 % Doka México S. de R.L. de C.V., Estado de México 100 % Umdasch Shop-Concept spol. sr.o. in Liquidation, Doka UK Ltd., Maidstone 100 % Doka Algérie SARL, Rouiba 100 % Cˇeské Budeˇjovice 100 % Currency translation differences that arose during the consolidation of liabilities were Doka Ireland Ltd., Drogheda 100 % Doka Tunisia Ltd., Zarzis 100 % Umdasch Shopfitting SAS, Champlan 100 % recognised to the income statement. Doka N.V., Ternat 100 % Doka Maroc SARL AU, Skhirat 100 % OOO Proriv Stroj, Moscow 100 % Goeva N.V., Tielt 100 % Doka South Africa (Pty) Ltd., Kempton Park 100 % Umdasch Shopfitting LLC, Dubai 100 % All revenues and expenses associated with the sale of goods or services between Doka Nederland BV, PL Oss 100 % Doka Mocambique Ltd., Maputo Cidade 100 % Franz Jonas GmbH & Co. KG, Oberhausen 100 % Group companies are eliminated during the consolidation. Interest income and JAS Beteiligungsgesellschaft mbH, Oberhausen 100 % Doka Sverige AB, Uddevalla 100 % Doka Formwork Nigeria Ltd., Lagos 100 % expense charged between Group companies are also eliminated. Doka Norge AS, Aros 100 % Doka Gulf FZE, Jebel Ali, Dubai 100 % Assmann Ladenbau Polska Sp. z.o.o., Warsaw 100 % Doka Finland OY, Selki 70 % Doka Emirates LLC, Sharjah 100 % Assmann Shop Design d.o.o., Belgrade 100 % Interim profits arising from sales between Group companies are eliminated with an Doka Danmark ApS, Gadstrup 100 % Doka Qatar LLC, Doha 100 % Magyar Doka Kft., Budapest 100 % Doka Muscat LLC, Muscat 100 % appropriate recognition through profit or loss. Cˇeská Doka spol. sr.o., Prague 100 % Doka Saudi Arabia Company LLC, Jeddah 100 % Doka Slovakia s.r.o., Bratislava 100 % Doka Saudi Trading LLC, Jeddah 100 % Untaxed reserves were recorded under equity after the deduction of deferred taxes. Doka Ukraine T.O.V., Kiev 100 % Doka Jordan LLC, Amman 100 % In addition, deferred taxes were calculated on differences between the valuation Doka Polska Sp. z.o.o., Zielonka 100 % Doka Kalip-Iskele A.S., Gebze / Istanbul 100 % bases used for commercial law and tax purposes as well as interim profits in Doka Lietuva UAB, Klaipeda 100 % Doka India Pvt. Ltd., Mumbai 100 % inventories and differences resulting from the consolidation of liabilities. Deferred tax Doka Eesti OÜ, Tallinn 100 % Doka Kazakhstan LLP, Astana 100 % assets and deferred tax liabilities are reported separately. Doka Latvia SIA, Marupe 100 % Doka China Ltd., Hong Kong 100 % Doka Romania S.R.L., Tunari 100 % Doka Formwork (Shanghai) Co., Ltd., Shanghai 100 % The foreign currency translation of balance sheet items is based on the exchange rate Doka Bulgaria EOOD, Krivina 100 % Doka Korea Ltd., Anseong-Si 100 % Doka Rus OOO, Moscow 100 % Doka Formwork Pte. Ltd., Singapore 100 % as of the balance sheet date; the translation of items for the profit and loss statement Doka Belform IOOO, Minsk 100 % Doka Japan K.K., Chiba-Ken 100 % uses the quarterly average exchange rate for 2013. Doka Italia S.p.A., Colturano 95 % Doka Formwork Malaysia Snd. Bhd., Shah Alam 100 % Doka España S.A., San Martin de la Vega 100 % Doka Formwork Australia Pty Ltd., Minton 100 % Doka Portugal Lda., Sintra 100 % Doka USA Ltd., Little Ferry 100 % Doka Hellas A.E., Pallini / Attiki 100 % Doka Canada Ltd., Calgary 100 % 0202 0203

Consolidated Financial Statements Consolidated Financial Statements Assets Equity and Liabilities

Facts 31. 12. 2013 31. 12. 2012 31. 12. 2013 31. 12. 2012 Facts Figures EUR 1,000 EUR 1,000 EUR 1,000 EUR 1,000 Figures Data Data A. NON-CURRENT ASSETS A. EQUITY I. Intangible assets I. Capital stock 36,350 36,350 1. Patents and similar rights 4,373 4,465 II. Appropriated capital reserves 25,821 25,821 2. Goodwill 20,900 23,257 III. Reserves II. Tangible assets 1. Statutory reserve 2,151 2,151 1. Land, rights to land, and buildings including buildings on land belonging to third parties 301,612 297,131 2. Voluntary reserves 598,498 615,433 2. Technical equipment and machinery 92,411 95,307 IV. Retained earnings 75,490 66,100 3. Other equipment, furniture, fixtures and office equipment 43,886 44,839 Thereof profit carried forward 56,100 (previous year 33,097) 4. Advance payments made and construction in progress 10,019 21,080 V. Minority interests 2,805 2,600 III. Financial assets 741,115 748,455 1. Securities 9,575 9,420 482,776 495,499 B. PROVISIONS 1. Provisions for severance compensation 38,134 37,116 B. CURRENT ASSETS 2. Provisions for pensions 15,895 16,545 I. Inventories 3. Tax provisions 41,079 36,046 1. Raw materials and supplies 15,716 18,242 4. Provisions for deferred taxes 12,344 13,677 2. Work-in-progress 10,862 11,258 5. Other provisions 81,156 88,931 3. Finished goods and merchandise 198,805 226,657 188,608 192,315 4. Formwork used for rental purposes 335,191 373,268 II. Receivables and other assets C. LIABILITIES 1. Accounts receivable – trade 283,726 283,413 1. Amounts due to financial institutions 576,862 648,348 2. Other receivables and assets 54,087 52,028 2. Advance payments received on orders 8,597 9,833 III. Other securities and investments 57,035 47,998 3. Accounts payable – trade 64,092 86,399 IV. Cash on hand and at financial institutions 116,631 152,267 4. Notes and drafts payable 341 394 1,072,053 1,165,131 5. Other liabilities 33,873 37,983 683,765 782,957 C. PREPAID EXPENSES AND DEFERRED CHARGES 1. Deferred tax assets 56,041 60,177 D. DEFERRED INCOME 1,060 1,113 2. Other prepaid expenses 3,678 4,033 1,614,548 1,724,840 1,614,548 1,724,840 Contingent liabilities 4,972 5,236 Contingent receivables 4,972 5,236 0204 0205

Consolidated Income Consolidated Statement Statement of Cash Flows

Facts 2013 2012 2013 2012 Facts Figures EUR 1,000 EUR 1,000 EUR 1,000 EUR 1,000 Figures Data Data 1. Revenues 1,091,515 1,058,721 Net income 23,203 40,229 2. Increase/decrease in finished goods and work-in-progress –62,806 62,438 Amortisation and depreciation 53,043 53,031 3. Own work capitalised 790 741 Revaluation/impairment charges on financial assets 42 146 4. Other operating income 31,519 49,926 Revaluation/impairment charges on tangible assets –1,385 Operating revenues 1,061,018 1,171,826 Result on sale of non-current assets 153 –302 Change in provisions for deferred taxes 3,110 4,282 5. Cost of materials and other purchased services –341,193 –438,509 Change in long-term provisions –6,981 –4,420 6. Personnel expenses –358,708 –357,919 Other non-cash income –42 7. Amortisation of intangible assets and depreciation of tangible assets –53,043 –53,030 Gross cash flow 71,185 92,924 8. Other operating expenses –233,699 –249,512 Operating expenses –986,643 –1,098,970 Change in: Inventories 29,846 15,359 9. Operating income 74,375 72,856 Formwork used for rental purposes 33,212 –72,301 Accounts receivable – trade –12,070 –38,637 10. Income from securities 298 319 Accounts payable – trade –20,556 12,104 11. Interest and similar income 2,295 1,996 Other net current assets 2,455 –7,601 12. Income from the disposal of securities in current assets 51 1,499 Cash flow from operating activities 104,072 1,848 13. Expenses arising from financial assets and securities –51 –148 14. Interest and similar expenses –30,875 –14,487 Investments in tangible assets –47.317 –63,324 Change in liabilities in tangible assets –1.691 –7,462 15. Net financial income (expense) –28,282 –10,821 Investments in financial assets –165 –325 Other investments –30,675 16. Profit on ordinary activities 46,093 62,035 Change in liabilities for other investments 65 4,981 Proceeds on sale of non-current assets 1,511 4,799 17. Taxes on income –22,890 –21,806 Cash flow from investing activities –47,597 –92,006

18. Net income 23,203 40,229 Dividend paid by Umdasch AG –10,000 –24,545 Dividend paid to minority shareholders –123 –85 19. Share of profit due to minority interests –329 –117 Change in bank loans –71,134 222,054 20. Additions to reserves –3,484 –7,109 Change in other long-term liabilities –43 72 21. Profit carried forward 56,100 33,097 Cash flow from financing activities –81,300 197,496 22. Retained earnings 75,490 66,100 Change in cash and cash equivalents –24,825 107,338

Cash and cash equivalents as of 1. 1. 200,265 93,162 Currency translation differences –1,774 –235 Cash and cash equivalents as of 31. 12. 173,666 200,265 0206 0207

Facts accounting and evaluation In contrast to the valuation method used for the The provision for severance compensation is calculated The goodwill from initial consolidation of Assmann Facts Figures methods individual financial statements of Umdasch AG, finished according to financial principles, based on a discount Ladenbau Leibnitz GmbH dating from 2002 as well as Figures goods, semi-finished goods and work-in-process are rate of 2.0 %. Pension obligations are calculated in the goodwill from initial consolidation of the former Data The intangible assets consist of purchased IT software valued at average Group production costs. These costs accordance with actuarial principles based on the Swiss distributor Holzco Doka AG dating from 2012 are Data and connection rights for properties. Intangible assets include direct costs as well as production-related Austrian method “Teilwertverfahren”. A uniform amortized over a period of 15 years. are valued at acquisition cost, less ordinary straight-line proportional overheads. Administrative overheads, discount rate of 2.5 % is used for active employees, amortisation. IT software is amortised over three to five employee-related expenses and interest on debt are not while a discount rate of 3.0 % is used for employees Of the receivables and other assets, an amount of years and the connection rights over ten years. included. For finished goods, provisions for quantities in the retirement phase (for indexed pensions, also TEUR 1,353 (previous year: TEUR 1,463) has a with long inventory coverage are made to ensure a 2.0 %). Discount rates used were the same as in the remaining term of more than one year. All other Tangible assets are recorded at acquisition or production loss-free valuation of inventories. previous year. receivables have a remaining term of one year or less. cost, less ordinary straight-line depreciation. Included in the trade receivables is a general valuation Production costs include the direct costs. Employee- Formwork used for rental purposes is also valued at The other provisions represent provisions for all risks adjustment amounting to TEUR 11,429 (previous year: related expenses and interest expense on debt are not Group manufacturing costs, less ordinary straight- identified at the time the financial statements were TEUR 14,702). capitalised. line depreciation based on an estimated useful life of prepared as well as liabilities whose amount and reason six to eight years. Additional valuation adjustments are uncertain. The other provisions include, among other things, other Ordinary depreciation is calculated on a straight-line are created to reflect unusual non-utilization rates in employee-related provisions amounting to TEUR 36,248 basis over the following useful lives: inventories as well as the special risks associated with Liabilities are recorded at their repayment amount. (previous year: TEUR 34,191), provisions for guarantee rented formwork. obligations amounting to TEUR 11,274 (previous Office and administrative buildings 33 – 50 years The income statement has been prepared according to year: TEUR 18,797), provisions for missing invoices Production buildings and warehouses 20 – 25 years Receivables and other assets are valued at nominal the Austrian “total cost”-method. amounting to TEUR 8,747 (previous year: TEUR 10,249) Technical equipment and machinery 5 – 10 years value. Individual and general valuation adjustments as well as provisions for rental credit notes amounting Fixtures, furniture and office equipment 4 – 15 years were recognised as appropriate. Long-term non-interest notes to the consolidated balance to TEUR 5,387 (previous year: TEUR 6,277). Motor vehicles 3 – 5 years bearing receivables were discounted to the balance sheet as of 31. 12. 2013 sheet date. The remaining liabilities include an amount of Low-value assets are written off completely in the year The consolidation range in 2013 remained unchanged TEUR 9,836 (previous year: TEUR 11,227) for expenses of addition. Current securities are valued at the lower of acquisition compared to the previous year. that will only become due and payable after the balance cost or market price on the balance sheet date. sheet date. In the case of financial assets the acquisition costs less The Doka branch of activity “Sales Austria” was any necessary impairment charges are recorded. Provisions for deferred taxes were created to reflect spun off from Doka GmbH into Doka Österreich The contingent liabilities arising from bank guarantees, the timing differences between the valuation bases GmbH, which had been established in previous notes and drafts payable totalled TEUR 4,972 The inventories include the valuation of raw materials used for commercial law and tax purposes as well as for year. In addition, branches of activity for sales and (previous year: TEUR 5,236). The use of tangible assets and supplies at average acquisition costs or lower consolidation entries and untaxed reserves. production were spun off from Assmann Ladenbau not shown in the balance sheet will generate obligations market values. Ancillary purchase costs and purchase GmbH, Leibnitz and Umdasch Shop Fitting GmbH, of a total of TEUR 22,840 for 2014 and TEUR 55,207 price reductions are taken into account. Equity consists of capital stock, the appropriated Amstetten into Shop Consult by Umdasch GmbH. for the years 2015‒2018. capital reserve and the statutory reserve of the parent All procedures were carried out with retroactive effect company Umdasch AG. as of 1.1.2013 in accordance with the Reorganisation Tax Act (Umgründungssteuergesetz). All associated inter-company transactions were again eliminated in the relevant consolidation process. 0208 0209

Facts notes to the consolidated Since according to current Austrian GAAP no deferred additional information No material transaction was carried out at non-standard Facts Figures statement for 2013 tax on tax loss carryforward may be accrued, the tax market conditions with any related companies or persons. Figures expenditure increases disproportionately. The deferral As of the balance sheet date, the Group held forward Data Of the total revenues recorded, TEUR 130,901 (previous on tax payment from the Group taxation in Austria foreign exchange sales contracts for 77 million USD, The parent company Umdasch AG is the top-tier Data year: TEUR 128,038) were generated in Austria and totalling TEUR 7,110 TEUR (previous year: TEUR 7,110) 93 million QAR, 289 million MXN, 19 million SGD, corporation in the legal sense of § 9 KStG. Subsidiary TEUR 960,614 (previous year: TEUR 930,683) abroad. are included in the tax provisions. 35 million BRL, 47 million SAR, 6,200 million CLP, companies both in Austria and abroad are included in 30 million PEN, 103 million ZAR, 3.6 million OMR, the Tax Group. The other operating income is comprised primarily of 27 million MYR and further minor contracts (NOK, foreign exchange gains on payments from customers ILS, CAD and CNY) with a nominal total value of Expenses related to the Group auditor amounted to and to suppliers amounting to TEUR 5,258 (previous approx. 177 million EUR, which formed an evaluation TEUR 94, which included the fees for the Austrian year: TEUR 10,345) and the reversal of valuation unit along with the associated underlying transactions subsidiary companies. In addition TEUR 39 were paid adjustments on customer receivables amounting (Group financing). The positive market value of these for consultancy to the Group auditor. to TEUR 2,865 (previous year: TEUR 9,184). The transactions amounted to TEUR 6,138 as of the balance foreign exchange gains as a result of financing amount sheet date. Transactions amounting to 6.5 million BRL, The average number of employees during the reporting to TEUR 923 (previous year: TEUR 595). Unlike 2,000 million CLP, 66 million PLN and 65 million QAR year was 7,411 (3,332 wage employees and 4,079 the previous year these are now shown in the net had a negative market value of TEUR 673. In view of salaried employees). financial income. the hedge accounting relationship with the underlying transactions the creation of a contingent loss reserve for notes to the consolidated The cost of materials includes depreciation amounting the negative market values has not been undertaken. statement of cash flows 2013 to TEUR 112,311 (previous year: TEUR 107,252) on formwork used for rental purposes. Altogether, there were forward currency sales without The consolidated statement of cash flows was prepared valuation unit with a nominal value of 31 million EUR according to the indirect method. The changes of The other operating expenses consist chiefly of for 19.5 million USD, 48 million SAR and three further balance sheet positions taken into account in the cash transportation costs amounting to TEUR 58,804 currencies. These transactions had a positive market flow resulting from operating activities have been (previous year: TEUR 60,100), the write-off of customer value of TEUR 517 and a negative market value of adjusted for effects resulting from currency translation. receivables amounting to TEUR 19,031 (previous year: TEUR 70. A loss provision was formed for the negative The changes in the relevant balance sheet positions TEUR 20,418), lease and rental expenses amounting to market values. cannot therefore be reconciled with the corresponding TEUR 26,095 (previous year: TEUR 25,930), advertising values on the basis of the consolidated balance sheet. costs of TEUR 12,244 (previous year: TEUR 11,077), In addition the Group held interest rate swaps with The cash flows from the investment and financing maintenance of TEUR 15,473 (previous year: a nominal value of 75.5 million EUR with a negative activities are determined on a cash basis. The dividend TEUR 17,127), travel expenses of TEUR 19,278 market value of TEUR 207 and a positive market value payment is recorded under cash flow from financing (previous year: TEUR 18,977), consulting fees amounting of TEUR 56. Here, too in view of the evaluation unit activities. The liquid assets include cash and bank to TEUR 15,958 (previous year: TEUR 18,828) and with part of long-term loancontracts, the creation of a assets as well as the securities which form part of foreign exchange losses amounting to TEUR 14,389 contingent loss reserve for the negative market value current assets. (previous year: TEUR 21,953). The foreign exchange was not undertaken. losses as a result of financing amount to TEUR 13,903 (previous year: TEUR 9,271 as part of TEUR 21,953). Unlike the previous year these are now shown in the net financial income. 0210 0211

Facts Acquisition cost Accumulated Book value Book value Annual depreciation Facts DEVELOPMENT OF NON-CURRENT ASSETS IN THE GROUP EUR 1,000 Additions Disposals Transfers Figures 1.1.2013 depreciation 31.12.2013 31.12.2012 2013 Figures Data Data I. Intangible assets 1. Patents and similar rights 26,419 1,795 –1,529 –22,312 4,373 4,465 1,860 2. Goodwill 29,991 –9,091 20,900 23,257 1,982 56,410 1,795 –1,529 –31,403 25,273 27,722 3,842

II. Tangible assets 1. Land with buildings 374,446 3,771 –2,523 18,429 –194,149 199,974 197,707 17,167 Value of land 88,629 4,603 –647 750 –3,035 90,300 87,883 1,059 2. Land without buildings 13,141 –1,803 11,338 11,541 3. Technical equipment and machinery 263,002 5,219 –7,113 11,442 –180,139 92,411 95,307 19,527 4. Other equipment, furniture, fixtures and office equipment 130,962 10,210 –8,942 905 –89,249 43,886 44,839 10,634 5. Low-value assets 814 –814 814 6. Advance payments made and construction in progress 20,839 20,905 –4 –31,526 –195 10,019 21,080 891,019 45,522 –20,043 –468,570 447,928 458,357 49,201

III. Financial assets 10,068 165 –8 –650 9,575 9,420

Total Non-Current Assets 957,497 47,482 –21,580 –500,623 482,776 495,499 53,043

REMAINING TERM LIABILITIES EUR 1,000 31.12.2013 up to 1 year 1 – 5 years over 5 years 31.12.2012

Amounts due to financial institutions 576,862 215,235(1) 333,452 28,175 648,348 thereof secured by mortgages 3,603 1,181 2,247 175 9,434 Advance payments received on orders 8,597 8,597 9,833 Amstetten, 22 April 2014 Accounts payable – trade 64,092 64,092 86,399 Notes and drafts payable 341 341 394 Umdasch AG Miscellaneous liabilities 33,873 32,080 1,768 25 37,983 683,765 320,345 335,220 28,200 782,957 The Management Board Dr. Andreas J. Ludwig Ing. Josef Kurzmann Mag. Silvio W. Kirchmair

(1) Including TEUR 98,620 (previous year: TEUR 98,620) from export financing with revolving character 0212 0213

Auditors’ Report

Facts The consolidated financial statements will be published in their entirety in the “Wiener Zeitung” and contain intentional or unintentional errors. In undertaking this assessment the auditor takes into account the internal Facts Figures the following control system, inasmuch as this is relevant to the presentation of as accurate a picture as possible of the overall Figures financial position of the Group. Procedures to obtain evidence about amounts and disclosures in the consolidated Data Data AUDITORS’ REPORT financial statements are determined in the light of the given framework conditions, but these procedures are not intended to provide an assessment of the efficacy of the Group’s internal control systems. The audit also evaluates the appropriateness of the accounting principles used and of the significant estimates made by the management as well as evaluating the overall presentation of the consolidated financial statements. Report on the Consolidated Financial Statements. We believe that we have obtained sufficient and suitable evidence for our audit to provide a reasonable basis for We have audited the attached consolidated financial statements of Umdasch AG,­Amstetten for the fiscal year from our opinion. January 1, 2013 to December 31, 2013. These consolidated financial statements comprise the consolidated balance sheet to 31 December 2013, the consolidated income statement, the consolidated statement of cash flows and the Auditors’ opinion. consolidated statement of changes in equity for the business year which ended on 31 December 2013 as well as the Our audit did not give rise to any objections. In our opinion, which is based on the results of our audit, the details of the accounting and valuation methods. consolidated financial statements of Umdasch AG, Amstetten are in accordance with legal requirements regarding accounting principles as well as with the articles of association and present fairly in all material respects the Responsibility of the legal representatives for the content of the consolidated financial statements and financial position of the Umdasch AG as of December 31, 2013 and the results of its operations and its cash-flows the accounting records. for the fiscal year from January 1, 2013 to December 31, 2013 in accordance with Austrian generally accepted The Company’s legal representatives are responsible for the preparation and content of the consolidated financial accounting principles. statements and the accounting records and the preparation of the management report for the group. This report shall convey as accurate a picture as possible of the overall financial situation of the Group in accordance with Austrian regulations as well as with the articles of association. The management responsibility in this respect includes: the establishment, execution and maintenance of an internal control system, inasmuch as this is relevant Report on the Group Annual Report. for the preparation of the consolidated financial statements and the presentation of as accurate a picture as possible of the overall financial situation of the Group. The management should ensure that the report is free of substantial The Group Annual Report should be examined on the basis of the legal requirements to ascertain whether it is misrepresentations, whether due to intentional or unintentional errors; that suitable evaluation methods have consistent with the consolidated financial statements and whether the other statements in the Annual Report arouse been selected and used; and that estimates which seem appropriate in the light of the given framework conditions an erroneous impression of the current situation of the Group. The auditors’ report should also contain a statement are made. as to whether the management report for the Group is in accordance with the consolidated financial statements.

Responsibility of the auditor and description of the nature and scope of the legal audit. In our opinion the management report for the Group is in accordance with the consolidated financial statements. Our responsibility is to express an opinion on these consolidated financial statements based on our audit. We have Vienna, 22 April 2014 carried out our audit in accordance with the legal regulations and principles for the correct execution of such audits. These principles require us to observe the rules of professional conduct and to plan and perform the audit in such a manner that we can conclude with reasonable certainty whether the consolidated financial statements are free from misstatement. Deloitte Audit Wirtschaftsprüfungs GmbH

An audit involves procedures to obtain evidence about amounts and disclosures in the consolidated financial Mag. Gabriele Römer e. h. ppa. Mag. Elisabeth Keiblinger e.h. statements. The selection of the evidence shall be made according to the professional judgement of the auditor Certified Public Accountant Certified Public Accountant in view of his assessment of the risk of the possibility of substantial misrepresentations, whether as a result of 0214 0215

BULGARIA GERMANY KUWAIT NORWAY SAUDI ARABIA TURKEY Doka Bulgaria EOOD Deutsche Doka Doka Kuwait Doka Norge AS Doka Saudi Arabia Co. Ltd. Doka Kalip-Iskele Umdasch Doka GmbH 12 Rozova Gradina str. Schalungstechnik GmbH Div. of Riham Gen. Trad. & Cont. Co. Vekstveien 19 For Trading Rm. 908 Sanayi ve Ticaret A.S 1588 Krivina (Sofia) Frauenstraße 35 Shuwaikh Port Authority Area 3474 Åros Zahran Business Center Inönü Mah. Nazarbayev Sok. No:19 Josef Umdasch Platz 1 Telephone: +359 2 4199 000 82216 Maisach Street No. 1 Telephone: +47 3100 5070 (Opposite Obeikan Mal) Gebze Güzeller Org. San. Bölgesi worldwide 3300 Amstetten Telephone: +49 8141 394-0 Plot 157 – 173 Prince Sultan Rd., Salama District 41400 Gebze – Kocaeli CANADA 22023 Salmiyah OMAN 21425 Jeddah Telephone: +90 262 751 5066 Austria Doka Canada Ltd. GREECE Telephone: +965 24 82 24 62 Doka Muscat LLC P.O. Box 18882 5404 – 36th Street S.E. Doka Hellas Formwork P.C. 115, M.S.Q. Telephone: +966 12 669 1008 UKRAINE Facts Telephone: +43 7472 605-0 Calgary, AB T2C 1P1 Technologies S.A. LATVIA Muscat Doka Ukraine T.O.V. Facts Telephone: +1 403 243 6629 5, Agiou Athanasiou str. Doka Latvia SIA P.O. Box 562 SERBIA Pr. Herojiw Stalinhrada, 20a Figures 153 51 Pallini/Attiki Ma¯rupes novads Telephone: +968 244 844 45 Doka Serb d.o.o. 04210 Kiew Figures CHILE Telephone: +30 210 6669-211 2167 Ma¯rupe, Rigas rajons Surcˇinska 17 Telephone: +380 44 5313893 Data ALGERIA Doka Chile Encofrados Limitada Telephone: +371 6702970 0 PANAMA 11070 Novi Beograd Data Doka Algérie SARL Camino Interior 1360 HUNGARY Doka Panama, S.A. Telephone: +381 11 2266111 UNITED ARAB EMIRATES Route de Dar El Beida Lampa, Santiago/Chile Magyar Doka LEBANON Arnulfo Arias Avenue, Diablo, Ancon, Doka Gulf F.Z.E. Domaine Bakalem 16017 Rouiba Telephone: +56 2 4131-600 Zsalutechnika Kft. Doka GmbH Building 42D and 42G SINGAPORE Jebel Ali Free Zone Telephone: +213 770 112 540 Törökkö u. 5-7. Doka Lebanon Branch Panama City Doka Formwork Pte Ltd. Dubai CHINA 1037 Budapest Sodeco Square P.O. Box 0832-02577 9 Gul Circle #02-01 to 07 P.O. Box 61407 AUSTRALIA Doka Formwork (Shanghai) Co., Ltd. Telephone: +36 1 4367373 Block C / 9th floor, Ashrafieh Telephone: +507 316 8150 Singapore 629565 Telephone: 971 4 870 8700 Doka Formwork Australia Pty. Ltd. No. 3883 Yuanjiang Road, Minhang Damascus street Telephone: +65 6897-7737 52 Airds Road District, Building 2 INDIA Beirut PERU UNITED KINGDOM Minto, NSW 2566 201109 Shanghai Doka India Pvt. Ltd. Telephone: +961 1 612 568 Doka Perú SAC SLOVAKIA Doka UK Telephone: +61 2 8796 0500 Telephone: +86 21 6090-0899 Mahavir Landmark Bldg. Predio Rural Huarangal. Doka Slovakia Formwork Technologies Ltd. 6th Floor, Plot No. 26 A, LITHUANIA UC N° 10688 (Carretera Explosivos - Debniaca technika s.r.o. Boughton Monchelsea, Heath Road AUSTRIA CROATIA Sector-7, Kharghar – 410210 Doka Lietuva UAB Av. Mártir Olaya), Lurín Ivanská cesta 28 Monchelsea Farm, Heath Road Doka Österreich GmbH Doka Hrvatska d.o.o. 410210 Navi Mumbai Visoriu g. 27 16 Lima 821 04 Bratislava 2 Maidstone, Kent, ME17 4JD Josef Umdasch Platz 1 Radnicˇka cesta 173/g Telephone: +91 22 2774 6452 08300 Vilnius Phone: +51 1 748 0400 Telephone: +421 2 43421426 Telephone: +44 1622 749050 3300 Amstetten 10000 Zagreb Telephone: +370 52780678 Telephone: +43 7472 605-0 Telephone: +385 1 2480020 IRELAND POLAND SLOVENIA UNITED STATES OF AMERICA Doka Ireland MALAYSIA Doka Polska Sp. z.o.o. Doka Slovenija Doka USA Ltd. AZERBAIJAN CZECH REPUBLIC Formwork Technologies Ltd. Doka Formwork Malaysia ul. Bankowa 32 opažna tehnologija d.o.o. 214 Gates Road Doka Kalip-Iskele Sanayi ve Cˇeská Doka Tinure Industrial Complex Sdn Bhd woj. mazowieckie Spodnji Plavž 14 d 07643 Little Ferry, New Jersey Ticaret A.S. Bednicí technika spol. s r. o. Monasterboice, Drogheda Lot 9, Jalan TUDM 05-220 Zielonka 4270 Jesenice Telephone: +1 201 329 7839 Uzeyir Hacibeyov 66 ev 1 Za Avií 868 County Louth Subang New Village Telephone: +48 22 7710800 Telephone: +386 4 5834400 Baku 19600 Praha 9 – Cˇakovice Telephone: +353 41 6861620 40150 Shah Alam Telephone: +994 12 493 33 63 Telephone: +420 2 84001 311 Selangor PORTUGAL SOUTH AFRICA ISRAEL Telephone: +603 7844 5588 Doka Portugal Cofragens Lda. Doka South Africa (Pty) Ltd. BAHRAIN DENMARK Doka Israel Estrada Real, no.41, Recta da Granja 2 Sibasa Street, Klipfontein View Doka Bahrain Doka Danmark ApS Formwork Technologies Ltd. MEXICO Santa Maria e S. Miguel 1619 Kempton Park Div. Of Mahmoud Othman Egegaardsvej 11 P.O. Box 581 Doka México S. de R.L. de C.V. 2710-450 Sintra Telephone: +27 11 3109709 Trading Est. 4621 Gadstrup Tnuport Area Carr.Cuautitlá – Teoloyucan Telephone: +351 219 11-2660 Road 1161, Building 1481 Telephone: +45 46 56 32 00 40201 Kfar Vitkin Km. 24.5 Col. San Lorenzo SPAIN Diplomatic Area Telephone: +972 9 89000-00 Río Tenco QATAR Doka España Encofrados, S.A. 411 Al Musalla EGYPT 54713 Cuautitlan Izcalli Doka Qatar WLL Acero, 4 – P.I. Aimayr P.O. Box 20160 Doka GmbH ITALY Estado de México 2nd Gate, Light Industries Area 28330 San Martin de la Vega (Madrid) Telephone: +973 17 402 810 Representative Office Egypt Doka Italia S.p.A. Telephone: +52 55 16677553 Mesaieed Telephone: +34 91 685 75 00 24 Salah Zaki Street Strada Provinciale Cerca, 23 P.O. Box 23439 Doka-Qatar BELARUS Square 1143 20060 Colturano (MI) MOROCCO Telephone: +974 4 4500 628 SWEDEN Doka Belform IOOO Sheraton Heliopolis, Cairo Telephone: +39 02 98 276-1 Doka Maroc SARL-AU Doka Sverige AB ul. Ponomarenko 43A, Office 304 Telephone: +20 2 22 677 216 La commune rurale SEBBAH ROMANIA Kurödsvägen 20 220015 Minsk JAPAN B.P. 4439 Doka România 451 55 Uddevalla Telephone: +375 17 213 0014 ESTONIA Doka Japan K.K. Skhirat 12050 Tehnica Cofrajelor S.R.L. Telephone: +46 10 45 16 300 Doka Eesti OÜ Miwanoyama 744-6 Telephone: +212 538 004090 Soseaua de Centura nr. 34 BELGIUM Gaasi 6a Nagareyama-shi 077180 Tunari, Ilfov SWITZERLAND Doka N.V. 11415 Tallinn 270-175 Chiba-Ken NETHERLANDS Telephone: +40 21 2064950 Doka Schweiz AG Handelsstraat 3 Telephone: +372 603 0650 Telephone: +81 471 78-8808 Doka Nederland BV Mandachstrasse 50 1740 Ternat Longobardenweg 11 RUSSIA 8155 Niederhasli Telephone: +32 2 5820270 FINLAND JORDAN 5342 PL Oss Doka Rus LLC Telephone: +41 43 411 20 40 Doka Finland Oy Doka Jordan LLC Telephone: +31 412 653030 ul. Kijewskaja, 7 Business center BRAZIL Selintie 542 Al Madina Al Munawara Road, „Legion III“, entrance 7, 5th floor TUNISIA Doka Brazil 03320 Selki Al Haitham Center 1st Floor 101 NIGERIA 121059 Moskau Doka Tunisia Ltd. Fôrmas para Concreto Ltda. Telephone: +358 9 2242640 11953 Amman Doka Formwork Nigeria Ltd. Telephone: +7 495 544 54 54 Rue de l’usine, Le Kram Rua Guilherme Lino Telephone: +962 6 5545 586 Block 101, Plot 21 Zone Industrielle dos Santos, 756 FRANCE Adewunmi Adebimpe drive 2015 Tunis Jardim Flôr do Campo – Doka France SAS KOREA off Marua Bus Stop Telephone: +216 71 977 350 CEP 07190-010 3, chemin des Iles Doka Korea Ltd. Lekki Phase 1Lagos Guarulhos - SP Zone Industrielle du Chemin Vert 444-1, Yongdoo-ri, Gongdo-eup Telephone: + 234 806 484 04 08 Telephone: +55 11 2088-5777 78610 Le Perray en Yvelines Anseong-si, Gyeonggi-do Telephone: +33 1 34842727 Korea, 456-821 Telephone: +82 31 8053-0700 0216

Umdasch worldwide

Facts Umdasch Shopfitting IRELAND Figures Umdasch Shopfitting Ltd. Group GmbH Tinure Industrial Complex, Data Monasterboice, Josef Umdasch Platz 1 Drogheda, County Louth 3300 Amstetten Telephone: +353 1 4909941 Austria ITALY Umdasch Shopfitting S.r.l. Telephone: +43 7472 605-0 Galvanistraße 40/c 39100 Bozen Telephone: +39 0471 958700

AUSTRIA SWITZERLAND Umdasch Shopfitting GmbH Umdasch Shopfitting AG Ottokar-Kernstock-Gasse 16 Suhrerstrasse 57 8430 Leibnitz 5036 Oberentfelden Telephone: +43 3452 700-0 Telephone: +41 62 7372525

Umdasch Metallfertigung GmbH UNITED ARAB EMIRATES Ottokar-Kernstock-Gasse 16 Umdasch Shopfitting L.L.C. 8430 Leibnitz 22nd Street Telephone: +43 3452 700-0 Al Quoz Industrial Area 3 P.O.Box 182774 FRANCE Dubai, U.A.E. Umdasch Shopfitting SAS Telephone: +971 4 3417715 7, rue du Chemin Blanc 91160 Champlan UNITED KINGDOM Telephone: +33 1 60491840 Umdasch Shopfitting Ltd. 4, The Gallery GERMANY 54 Marston Street Umdasch Shopfitting GmbH Oxford, OX41LF Josef Umdasch Straße 5–7 Telephone: +44 1865 207800 74933 Neidenstein Telephone: +49 7263 401-0

Franz Jonas GmbH & Co. KG Lessingstraße 18 46149 Oberhausen Telephone: +49 208 6218-0