Laporan Keberlanjutan Maybank Indonesia 2015

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Laporan Keberlanjutan Maybank Indonesia 2015 MELANGKAH MEMPERLUAS MANFAAT JOURNEY TO SPREAD THE BENEFITS Laporan Keberlanjutan 2015 Sustainability Report PT BANK MAYBANK INDONESIA TBK Dana sejumlah Rp3,23 miliar telah disalurkan untuk program pemberdayaan masyarakat di tahun 2015. Total penerima manfaat program pemberdayaan masyarakat lebih dari 9.000 individu sejak tahun 2013. Funding in the amount of Rp3.23 billion has been channeled for community empowerment program in 2015. Since 2013 total beneficiaries of community empowerment programs reached more than 9,000 persons. Lebih dari Rp3,2 miliar telah didonasikan untuk mendukung program Beasiswa Maybank Foundation pada tahun 2015. Program Beasiswa Maybank Foundation bagi mahasiswa terbaik yang berasal dari keluarga pra sejahtera terdiri dari 2 batch dan masing-masing batch untuk periode 4 tahun. Batch 1 dimulai tahun 2012 dengan total dana sebesar Rp11 miliar dan batch 2 di mulai sejak 2014 dengan total dana sebesar Rp17 miliar. More than Rp3.2 billion was donated to support Maybank Foundation Scholarship program in 2015. Maybank Foundation Scholarship Program aimed for the outstanding students coming form underprivileged families. The first batch was in 2012 with total amount of Rp11 billion. Second was in 2014 with total amount Rp17 billion. Lebih dari Rp88 miliar disalurkan untuk pendidikan dan pengembangan karyawan. More than Rp88 billion was channeled to the education and development of employees. Meluncurkan program Micro Financing yang telah membantu lebih dari 7.500 perempuan sejak tahun 2012 dan memberikan manfaat langsung untuk 42 koperasi di 19 propinsi. Per Desember 2015, lebih dari 10.000 perempuan mendapatkan manfaat program Micro Financing Maybank Indonesia melalui ASPPUK dan KOMIDA. Pendidikan Perbankan untuk lebih dari 10.000 pelajar sejak 2012 Launched the Micro Financing program which has helped more than 7,500 women since 2012 and provided benefits Banking education to more than 10,000 direct to 42 cooperatives across 19 provinces. As of students since 2012. December 2015, more than 10,000 women benefited the Micro Financing program of Maybank Indonesia through ASPPUK and Komida. Lebih dari 3.200 karyawan 1.474 kantong darah terkumpul bergabung sebagai relawan dalam sejak tahun 2011 kegiatan CSR di tahun 2015 1,474 blood bags since 2011 More than 3,200 employees joined as volunteers in CSR activities in 2015. Dukungan untuk 142 pelari kursi roda yang turut serta dalam Maybank Bali Marathon sejak 2012 Support 142 wheelchair runners participating in Maybank Bali Marathon since 2012. Mendukung pertumbuhan sektor Penghematan lebih dari Rp10 miliar per UMKM dengan terus meningkatkan tahun sehubungan dengan implementasi penyaluran kredit dan tercermin Memperkenalkan Maybank dari inisiatif perbaikan yang ramah dari rasio UMKM terhadap total Green Events dan Green lingkungan meliputi Paperless Account kredit bank yang sebesar 21,96% Office Toolkit. Opening System, Paperless Loan per 31 Desember 2015. Origination System, tagihan berbasis Introduced Maybank Green e-statement, e-brochure, e-news, Support growth of the MSME sector Events and Green Office penghematan konsumsi kertas dan to continue increase its lending as Toolkit. listrik dari perubahan budaya kerja. reflected by the Bank’s MSME ratio of 21.96% as of 31 December 2015. More than Rp10 billion in yearly efficiency related to the implementation of environmentally friendly improvement initiatives which include Paperless Account Opening System, Paperless Loan Origination System, e-statement-based PROGRES PERKEMBANGAN billing statement, e-brochure, e-news, paper and electricity consumption PROGRAM KEBERLANJUTAN savings of change work culture. USAHA HINGGA TAHUN 2015 SUMMARY OF 2015 BUSINESS SUSTAINABILITY Keberlanjutan dan Pembuka Laporan Manajemen Tata Kelola yang Berkelanjutan Maybank Indonesia Introduction Management Report Sustainable Governance Sustainability and Maybank Indonesia DAFTAR ISI/ DAFTAR #4 #46 #100 TESTIMONI TATA KELOLA YANG KARYAWAN KAMI Testimony BERKELANJUTAN Our Employees Sustainable Corporate Governance Pendekatan Kami 102 Tata Kelola Maybank Indonesia Our Approach 49 Maybank Indonesia’s Corporate Menjadi Tempat Kerja Pilihan 104 #6 Governance To be the Employer of Choice CONTENT Tata Kelola Syariah Kompetensi dan Karir PERISTIWA PENTING DI 2015 52 106 2015 Event Highlights Shariah Corporate Governance Competence and Career Manajemen Risiko Setara dalam Keberagaman 52 109 Risk Management Similarity in Diversity Pencegahan Fraud Hubungan Industrial yang Harmonis 57 112 #10 Fraud Prevention Harmonious Industrial Relations Keterlibatan Pemangku Kepentingan 62 LAPORAN MANAJEMEN Stakeholder Involvement Management Report Laporan Presiden Komisaris 12 Report from President Commissioner #118 Laporan Presiden Direktur LAYANAN KEUANGAN 16 Report from President Director #66 YANG BERTANGGUNG MASYARAKAT DAN JAWAB TANGGUNG JAWAB SOSIAL Responsible Financial Services Community and Social Responsibility Layanan Keuangan Inklusif Pendekatan Kami 120 #26 68 Inclusive Financial Services Our Approach KEBERLANJUTAN DAN Pembiayaan untuk Pemberdayaan Pendidikan 71 128 Perempuan MAYBANK INDONESIA Education Sustainability and Maybank Indonesia Financing to Empower Women Gaya Hidup Sehat 78 Fokus pada Nasabah Sekilas Maybank Indonesia Healthy Lifestyle 132 28 Focus on the Customer About Maybank Indonesia Pemberdayaan Masyarakat Struktur Grup Perusahaan 81 32 Community Empowerment Corporate Group Structure Lingkungan Visi, Misi, Nilai Perusahaan 95 34 Environment Vision, Mission, Corporate Core Values Strategi Keberlanjutan #138 36 Maybank Indonesia’s Sustainability INFORMASI TENTANG Strategy LAPORAN Peran Maybank Indonesia Information on the Report 38 bagi Masyarakat Identitas Perusahaan Maybank Indonesia’s Role in Society 140 Ikhtisar Keuangan 2015 Corporate Identity 42 Ikhtisar Keuangan 2015 Financial Highlights 142 Financial Highlights Data Terkait Indikator GRI 143 Data related to GRI Indicators Data Terkait Lainnya 147 TESTIMONI Other Related Data Indeks GRI-G4 148 TESTIMONY GRI-G4 Index Penerima Maybank Foundation Lembar Umpan Balik 152 Laporan Berkelanjutan Scholarship Batch 2 Program Dalam Feedback Form Negeri - Institut Teknologi Bandung 73 Maybank Foundation Scholarship Batch 2 Domestic Program recipient - Institut Teknologi Bandung Penerima Maybank Foundation Scholarship Batch 2 Program Dalam Negeri - Universitas Brawijaya 73 Maybank Foundation Scholarship Batch 2 Domestic Program recipient - Universitas 2015 Brawijaya Pembatik Peserta Program Sustainability Report Pemberdayaan Maybank dan KOMIDA 83 #3 Batik making Participant of Maybank and KOMIDA’s Empowerment Program TENTANG TEMA/THE THEME Penenun Peserta Program 85 Pemberdayaan Maybank dan ASPPUK MELANGKAH MEMPERLUAS 87 Weaving Participant of Maybank and ASPPUK’s Empowerment Program MANFAAT Journey to Spread the Benefits 2 PT Bank Maybank Indonesia Tbk Laporan Keberlanjutan 2015 Masyarakat dan Karyawan Kami Layanan Bertanggung Jawab Informasi Tentang Laporan Laporan Keberlanjutan Tanggung Jawab Sosial Our Employee Responsible Services Information on the Report Sustainability Report 2015 Community and Social Responsibility MELANGKAH MEMPERLUAS MANFAAT JOURNEY TO SPREAD THE BENEFITS Perubahan nama dari PT Bank Internasional The change of name from PT Bank Internasional Indonesia Tbk (BII) menjadi PT Bank Maybank Indonesia Tbk (BII) to PT Bank Maybank Indonesia Indonesia Tbk (Maybank Indonesia) pada 2015 Tbk (Maybank Indonesia) in 2015 has become a telah menjadi titik balik Maybank Indonesia untuk turning point for Maybank Indonesia to begin the memulai perjalanan menuju tahapan baru. Hal journey to the next level. This change strengthens itu memperkuat posisi Bank sebagai bagian dari the Bank’s position as part of the Maybank Group. Maybank Grup. Semangat Maybank Indonesia untuk melalui Maybank Indonesia’s spirit through journey to perjalanan menuju tingkatan berikutnya telah the next level was proven in 2015 where the Bank terbukti pada tahun 2015 di mana Bank meraih achieved an encouraging performance amidst the kinerja yang menggembirakan di tengah challenging economic conditions. perekonomian yang penuh tantangan. Perubahan ini tidak mengurangi kedekatan kami The name change does not dilute our commitment dengan masyarakat Indonesia di berbagai pelosok, of being in the heart of community, but it makes bahkan menjadikan hubungan kami lebih dalam dan our relationship even deeper and more meaningful. lebih bermakna. Kami ingin menyentuh lebih banyak We want to touch more communities; provide komunitas, memberikan dukungan kepada mereka them with supports to those in need and promote yang membutuhkan, dan mendorong kemandirian. independence. Sejalan dengan semangat ‘Humanising Financial In line with the Bank’s mission of ‘Humanising Services’, kami tidak saja menyediakan layanan Financial Services’, we not only provide necessary keuangan yang dibutuhkan, tetapi juga menjalankan financial services, but also carry out our function to fungsi kami untuk mencerahkan pemahaman brighten finance understanding, facilitate growth, tentang keuangan, memfasilitasi pertumbuhan, serta as well as provide benefits through social activities memberi manfaat melalui kegiatan-kegiatan sosial di among the community. tengah-tengah masyarakat. 2015 Sustainability Report PT Bank Maybank Indonesia Tbk 3 Testimoni Testimony Muhammad Fauzi dari Nusa Tenggara Barat from West Nusa Tenggara PEMBATIK PESERTA PROGRAM PENERIMA MAYBANK FOUNDATION PEMBERDAYAAN SCHOLARSHIP MAYBANK DAN Recipient of the Maybank Foundation
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