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Annual Report 2012 PT Smartfren Telecom Tbk Annual Report 2012 a Daftar Isi Table of Contents

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Annual Report 2012 PT Smartfren Telecom Tbk Annual Report 2012 a Daftar Isi Table of Contents LIVE A SMART LIFE LAPORAN TAHUNAN • ANNUAL REPORT 2012 PT Smartfren Telecom Tbk Annual Report 2012 A Daftar Isi TABLE OF CONTENTS CHAPTER 1 CHAPTER 3 04 Data Perseroan 30 Sumber Daya Manusia Corporate Data Human Resources 12 Ikhtisar Keuangan & Operasional 32 Pembahasan dan Analisa Manajemen Financial & Operational Highlights Management Discussion and Analysis 14 Peristiwa Penting 41 Nilai-nilai Perusahaan Significant Events Corporate Values 16 Penghargaan 42 Tata Kelola Perusahaan Awards Corporate Governance 17 Tanggung Jawab Sosial Perusahaan 54 Manajemen Risiko Corporate Social Responsibility Risk Management CHAPTER 2 CHAPTER 4 20 Sambutan Presiden Komisaris 60 Smartfren Galeri Message from President Commissioner Smartfren Gallery 22 Laporan Direksi 63 Informasi Perusahaan Report of the Board of Directors Corporate Information 24 Dewan Komisaris 64 Pernyataan Dewan Komisaris & Direksi The Board of Commissioners Statement of BOC & BOD 26 Direksi CHAPTER 5 The Board of Directors 69 Laporan Keuangan Konsolidasian Consolidated Financial Statements i Laporan Tahunan 2012 PT Smartfren Telecom Tbk Di dalam kehidupan kita yang dinamis dan penuh perubahan, konektivitas telah menjadi kebutuhan hidup sehari-hari. Smartfren fokus untuk memenuhi kebutuhan konsumen dengan menghadirkan berbagai solusi, produk dan layanan inovatif agar konsumen dapat menikmati smart life. In our dynamic and changing life, connectivity has become a daily necessity. Smartfren focus to satisfy customers’ needs by providing solutions, innovative products and services so our customer can enjoy smart life. SmartfreN, LIVE A Smart LIFE PT Smartfren Telecom Tbk Annual Report 2012 1 2 Laporan Tahunan 2012 PT Smartfren Telecom Tbk OUR VISION TO BECOME A LEADING OPERATOR THAT PROVIDES SUSTAINABLE RETURN TO ALL STAKEHOLDERS CHAPTER 1 - Data Perseroan • Corporate Data - Ikhtisar Keuangan & Operasional • Financial & Operational Highlights - Peristiwa Penting • Significant Events - Penghargaan • Awards - Tanggung Jawab Sosial Perusahaan • Corporate Social Responsibility PT Smartfren Telecom Tbk Annual Report 2012 3 Data Perseroan CORPORATE DATA SEJARAH PerseroaN COMpaNY HistorY Perseroan didirikan pada bulan Desember 2002. Pada tahun The Company was established in December 2002. In 2003, the 2003, Perseroan melakukan akuisisi dua operator telepon selular Company acquired two licensed mobile phone operators, namely berlisensi, yaitu Komselindo dan Metrosel. Setelah akuisisi Komselindo and Metrosel. After the acquisition, the Company tersebut, Perseroan mulai beroperasi sebagai penyelenggara jasa began operating as a telecommunication cellular provider based selular berbasis teknologi CDMA. on CDMA technology. Perseroan meluncurkan produk Prabayar dengan merk “FREN” The Company launched its Prepaid products with the brand “FREN” yang dioperasikan pada Desember 2003 dengan berbasis jaringan operated in December 2003 based on CDMA 2000-1X network CDMA 2000-1X, dan disusul pada April 2004, peluncuran produk based, and was followed by launching Postpaid products on the same Pascabayar pada jaringan yang sama. network in April 2004. Seiring dengan perkembangannya, Perseroan mengakuisisi satu Along with its development, the Company acquired another licensed lagi operator telepon berlisensi selular yaitu Telesera. Perseroan mobile phone operator named Telesera. The Company completed kemudian menyelesaikan peralihan sistem telekomunikasi yang the transition of telecommunications systems that are used by the digunakan oleh ketiga operator berlisensi tersebut dari sistem three operators from analog cellular system (AMPS) to CDMA digital selular analog (AMPS) menjadi sistem selular digital CDMA. cellular systems. Pada tahun 2006, Perseroan meluncurkan layanan 3G melalui In 2006, the Company introduced 3G services through CDMA EVDO jaringan CDMA EVDO, serta melakukan pencatatan perdana saham network, and listed on the Indonesia Stock Exchange (formerly pada Bursa Efek Indonesia (dahulu Bursa Efek Jakarta). Jakarta Stock Exchange). Tahun 2007, Perseroan menerbitkan obligasi Rupiah pertamanya In 2007, the Company successfully issued its first Rupiah yang juga dicatatkan di Bursa Efek Indonesia. Kemudian Perseroan denominated bonds which are also listed on the Indonesia Stock juga menerbitkan Eurobond yang dicatatkan di Bursa Efek Singapura. Exchange. The Company then also issued Eurobond listed on the Singapore Stock Exchange. Pada April 2008, Perseroan memperkenalkan fitur baru yaitu “World On April 2008, the Company introduced a new feature called Passport” yang menjadikan Perseroan menjadi operator CDMA “World Passport” which makes the Company became the first CDMA pertama di dunia yang bergabung dengan Asosiasi GSM. Hal ini operator in the world to join the GSM Association. This allows the memungkinkan pelanggan dapat melakukan roaming internasional ke Company’s customers roaming across the world, both in CDMA and berbagai penjuru dunia, baik di jaringan selular CDMA maupun GSM. GSM cellular networks. 4 Laporan Tahunan 2012 PT Smartfren Telecom Tbk PERSEROAN MENYEDIAKAN “LAYANAN INTERNET SUPER CEPAT DENGAN TEKNOLOGI CDMA EV-DO REV. B DENGAN KECEPATAN DOWNLOAD “ MENCAPAI 14,7 Mbps THE COMPANY PROVIDES SUPER-FAST INTERNET SERVICES WITH CDMA EV-DO REV. B TECHNOLOGY WITH DOWNLOAD SPEED UP TO 14.7 Mbps Pada Mei 2008, Perseroan meluncurkan produk FWA (Fixed Wireless In May 2008, the Company launched FWA (Fixed Wireless Access) Access) Prabayar. Prepaid products. Pada Februari 2009 Perseroan meluncurkan produk baru yaitu In February 2009 the Company launched a new product Mobile Data layanan Mobile Data pascabayar dan prabayar. Untuk lebih postpaid and prepaid service. To further complement its product melengkapi portofolio produknya, pada Mei tahun yang sama portfolio, in May the same year, the Company launches FWA services Perseroan meluncurkan layanan FWA Pascabayar dan Fren Duo, Postpaid and Fren Duo, which is a hybrid service that combines yaitu layanan hybrid yang menggabungkan layanan selular dan cellular and FWA, with this feature, customers can have two phone FWA, dengan fitur ini pelanggan dapat memiliki dua nomor FWA numbers in a card. dan selular dalam satu kartu. Pada tahun 2010 Perseroan meluncurkan 2 kartu perdana baru In 2010, the Company launched two new cards with a distinct dengan keunggulan yang berbeda, Fren Extra dan Fren Jos. Fren advantage, Fren Extra and Fren Jos. Fren Extra provides bonus data Extra memberikan bonus volume data ketika mengirim SMS dan when sending SMS and bonus deposit when receiving a call, while PT Smartfren Telecom Tbk Annual Report 2012 5 Pada awal tahun 2011, Perseroan MELAKUKAN AKSI korporasi “dengan meningkatkan modal ditempatkan dan disetor PENUH UNTUK MENGAKUISISI PT Smart Telecom (Smartel) dan KEMUDIAN MELAKUKAN PERUBAHAN NAMA dari sebelumnya “ PT Mobile-8 TelecoM Tbk MenjAdi PT SMArTFren TelecoM Tbk IN early 2011, A corporate action was DONE by THE Company TO INCREASE ISSUED AND paid UP capital TO acQUIRE PT Smart Telecom (Smartel) AND THE Company THEN CHANGES ITS NAME FROM PT Mobile-8 TelecoM Tbk To PT SMarTfren + = Telecom Tbk bonus pulsa ketika menerima panggilan. Sedangkan Fren Jos Fren Jos is a product similar to Fren Duo hybrid that provide various adalah produk hybrid seperti Fren Duo yang memberikan berbagai bonuses such as SMS, data, and extra deposit for each regular deposit. bonus SMS, bonus volume data dan bonus pulsa setiap pengisian pulsa biasa. Pada awal tahun 2011, Perseroan melakukan aksi korporasi dengan In early 2011, a corporate action was done by the Company to meningkatkan modal ditempatkan dan disetor penuh untuk increase issued and paid up capital to acquire PT Smart Telecom mengakuisisi PT Smart Telecom (Smartel) dan kemudian melakukan (Smartel) and the Company then changes its name from PT Mobile-8 perubahan nama dari sebelumnya PT Mobile-8 Telecom Tbk Telecom Tbk to PT Smartfren Telecom Tbk. menjadi PT Smartfren Telecom Tbk. Aksi korporasi ini bertujuan untuk melakukan sinergi dengan This Corporate action is intended to make synergy with Smartel in many Smartel dalam berbagai aspek, di antaranya pengembangan aspects, among others are development of network infrastructure, infrastruktur jaringan, peningkatan efisiensi operasional, increase operational efficiency, expansion of marketing channel and perluasan jaringan pemasaran dan penggabungan merek dagang the incorporation of a single brand “smartfren”. menjadi “smartfren”. Pada Juni 2011, Perseroan meluncurkan produk unggulan yaitu USB In June 2011, the Company launched USB Modem AC682, coupled Modem tipe AC682, dibarengi dengan kampanye “I hate slow” dengan with the campaign “I hate slow” with a new mascot called Mr. Kwik. maskot baru bernama Mr. Kwik. Layanan data ini menghadirkan akses These data services deliver broadband-speed data access and brought data kecepatan tinggi dengan mengusung teknologi EV-DO Rev. A the EV-DO Rev. A technology with download speeds up to 3.1 Mbps. dengan kecepatan download mencapai 3,1 Mbps. Pada akhir tahun 2011, Perseroan kembali meluncurkan gebrakan At the end of 2011, the Company launched a new breakthrough in baru dengan mengusung teknologi CDMA EV-DO Rev. B yang technology which brings CDMA EV-DO Rev. B technology, a super-fast menghadirkan layanan internet super cepat dengan kecepatan internet service with download speeds up to 14.7 Mbps. download mencapai 14,7 Mbps. 6 Laporan Tahunan 2012 PT Smartfren Telecom Tbk Pada awal tahun 2012, Perseroan melakukan aksi korporasi lagi In early 2012, the Company made another
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