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2019 INFINITI INTOUCH OWNER’S MANUAL

For your safety, read carefully and keep in this vehicle. INFINITI CONSUMER AFFAIRS INFINITI NAVIGATION SYSTEM INFINITI INTOUCHTM SYSTEM DEPARTMENT HELPDESK CONTACT INFOR- HELPDESK CONTACT INFOR- For assistance or inquiries about the MATION MATION INFINITI warranty, service or general ques- For assistance or inquiries about the Infiniti For assistance or inquires about Infiniti tions, contact the INFINITI Consumer Af- InTouchTM with Navigation system, or to InTouchTM system, contact Infiniti Owner fairs Department at: order updated map data, contact the Services helpdesk at: For U.S. customers INFINITI NAVIGATION SYSTEM HELP- . PHONES: 1-855-444-7244 DESK at: 1-800-662-6200 . E-MAIL: infinitiownerservices@infiniti. . ADDRESS: P.O. Box 1588 Orem, UT For Canadian customers com 84059-992 1-800-361-4792 For U.S. customers . E-MAIL: [email protected] WEB SITE: www.infinitiusa.com/intouch/ For U.S. customers support WEB SITE: www.InfinitiNavigation.com For Canadian customers PHONES: 1-888-362-8837 WEB SITE: HOURS: Monday – Friday: 8:00 AM - 8:00 English: www.infiniti.ca/infinitiintouch PM (Eastern Time) and Saturday: 10:00 AM French: www.infiniti.ca/infinitiintouch/fr - 6:00 PM (Eastern Time) For Canadian customers WEB SITE: www.infiniti.ca. PHONES: 1-800-361-4792 HOURS: Monday – Friday: 8:00 AM - 8:00 PM (Eastern Time) and Saturday: 10:00 AM - 6:00 PM (Eastern Time) FOREWORD at the time of printing. INFINITI reserves the right to change specifications or Thank you for purchasing an INFINITI design at any time without notice. vehicle. . Do not remove this manual from the This user’s manual is for Infiniti InTouchTM vehicle when selling this vehicle. The next and the systems linked to Infiniti InTouchTM user of this Infiniti InTouchTM may need offered in your INFINITI vehicle. the manual. Operation instructions for the following systems are included in this manual. . Audio . Hands-Free Phone . Infiniti InTouchTM Apps . Infiniti InTouchTM Services . Navigation . Voice recognition . Information and settings viewable on Infiniti InTouchTM Please read this manual carefully to ensure safe operation of Infiniti InTouchTM. . Because of possible specification changes and optional equipment, some sections of this manual may not apply to your vehicle. . All information, specifications and illus- trations in this manual are those in effect

Table of Contents Introduction How to input letters and Bluetooth® Hands-Free Phone 1 numbers ...... 2-22 4 How to use this manual ..... 1-2 System settings ...... 2-23 Bluetooth® Hands-Free Safety information ...... 1-3 Functions disabled while Phone System ...... 4-2 Trademarks ...... 1-4 driving ...... 2-32 Bluetooth® Regulatory information ...... 1-5 Additional system information ...... 4-14 Licenses ...... 1-6 information ...... 2-33 5 Information 3 Audio system 2 Getting started Information menu ...... 5-2 Control buttons and Audio operation SiriusXM Traffic touch screen display ...... 2-3 precautions ...... 3-2 information (if so Displaying operation Names and functions of equipped) ...... 5-4 screen ...... 2-14 audio control buttons ...... 3-14 SiriusXM Travel Link® Audio operations ...... 3-18 (if so equipped) ...... 5-8 Starting system ...... 2-15 TM Touch panel operation ..... 2-15 Audio settings ...... 3-40 Infiniti InTouch Services System status screen ...... 2-17 Disc/USB memory device (if so equipped) ...... 5-15 care and cleaning ...... 3-43 TM Shortcut menu ...... 2-18 Infiniti InTouch Apps ... 5-29 Gracenote® End User Map menu (models with License Agreement ...... 3-43 navigation system) ...... 2-19 6 Navigation (if so equipped) Mobile Entertainment Display View Bar System (MES) (if so Safety information ...... 6-3 (models with navigation equipped) ...... 3-44 system) ...... 2-20 Map data authentication ... 6-3 Map operation ...... 6-4 Setting destination ...... 6-15 Route guidance ...... 6-31 Storing a location/route ...... 6-47 Navigation settings...... 6-56 General information ...... 6-59

7 Voice Recognition INFINITI Voice Recognition System ...... 7-2

8 Troubleshooting guide Customer assistance ...... 8-2 System unit ...... 8-3 Audio system ...... 8-5 Bluetooth® Hands-Free Phone System ...... 8-15 Navigation (if so equipped) ...... 8-19 Voice Recognition ...... 8-27 1 Introduction

How to use this manual ...... 1-2 Regulatory information ...... 1-5 For safe operation ...... 1-2 Laser product ...... 1-5 Reference symbols ...... 1-2 Bluetooth® devices ...... 1-5 Screen illustrations ...... 1-2 Licenses ...... 1-6 Safety information ...... 1-3 Telematic Control Unit Gen2K (if Trademarks ...... 1-4 so equipped) ...... 1-6 1. Introduction

HOW TO USE THIS MANUAL NOTE: SCREEN ILLUSTRATIONS This indicates items that help you under- The illustrations in this manual are repre- This manual uses special words, symbols, stand and maximize the performance of sentatives of various models and may not be icons and illustrations organized by function. your vehicle. Ignoring them may lead to a identical with the design and specifications Please refer to the following items and malfunction or poor performance. of your vehicle. familiarize yourself with them. REFERENCE SYMBOLS Icons and menu items displayed on the FOR SAFE OPERATION screen may be abbreviated or omitted from INFO: the screen illustrations when appropriate. WARNING The omitted icons and menu items are This indicates information that is necessary described as dotted lines as illustrated. This is used to indicate the presence of a for efficient use of your vehicle or acces- hazard that could cause death or serious sories. personal injury. To avoid or reduce this Reference page: risk, the procedures must be followed precisely. This indicates the title and page that you should refer to. <> CAUTION : This indicates a control button or a switch. This is used to indicate the presence of a hazard that could cause minor or moder- []: ate personal injury or damage to your This indicates a key/item displayed on the vehicle. To avoid or reduce this risk, the screen. procedures must be followed carefully. Voice Command:

This indicates an operation by voice com- mand.

1-2 1. Introduction

SAFETY INFORMATION road. Inattentive driving may lead to display screen breaks, do not touch it. a crash resulting in serious injuries or Doing so could result in an injury. This system is primarily designed to help you death. support your pleasant driving as outlined in . Do not disassemble or modify this NOTE: this manual. However, you, the driver, must system. If you do, it may result in use the system safely and properly. Informa- accidents, fire or electrical shock. Do not keep the system running with the tion and the availability of services may not . If you notice any foreign objects in the engine or the hybrid system stopped. Doing always be up to date. The system is not a system hardware, spill liquid on the so may discharge the vehicle battery (12V substitute for safe, proper and legal driving. system or notice smoke or a smell battery). When you use the system, always Before using the system, please read the coming from it, stop using the system keep the engine or the hybrid system following safety information. Always use the immediately and contact an INFINITI running. system as outlined in this manual. retailer. Ignoring such conditions may lead to accidents, fire or electrical WARNING shock. . Do not rely on route guidance alone. Always be sure that all driving man- euvers are legal and safe in order to CAUTION avoid accidents. . Some jurisdictions may have laws . To operate the system, first park the limiting the use of video screens while vehicle in a safe location and set the driving. Use this system only where it parking brake. Operating the system is legal to do so. while driving can distract the driver and may result in a serious accident. . Extreme temperature conditions [be- low −4°F (−20°C) and above 158°F . Exercise extreme caution at all times (70°C)] could affect the performance so full attention may be given to of the system. vehicle operation. If the system doesn’t respond immediately, please . The display screen may break if it is be patient and keep your eyes on the hit with a hard or sharp object. If the 1-3 1. Introduction

TRADEMARKS Required SiriusXM Satellite Radio and Sir- Apple, the Apple logo, iPhone®, iPod®, iPod iusXM Traffic monthly subscriptions are sold classic®, iPod nano®, and iPod touch® are separately. SiriusXM Traffic are only avail- trademarks of Apple Inc., registered in the able in select markets. For more information, U.S. and other countries. LightningTM is a SM see www.siriusxm.com/siriusxmtraffic trademark of Apple Inc. App Store is a service mark of Apple Inc.

HD Radio Technology manufactured under license from iBiquity Digital Corporation. U.S. and Foreign Patents. For patents see http://patents.dts.com/. HD Radio and the Required SiriusXM Satellite Radio and Sir- HD, HD Radio, and “ARC” logos are regis- iusXM Travel Link monthly subscriptions are tered trademarks or trademarks of iBiquity sold separately. SiriusXM Travel Link is only Digital Corporation in the United States available in select markets. For more infor- and/or other countries. mation, see www.siriusxm.com/travellink

Music and video recognition technology and related data are provided by Gracenote®. “Made for iPod®” and “Made for iPhone®” SiriusXM services require a subscription Gracenote is the industry standard in music mean that an electronic accessory has been after trial period and are sold separately or recognition technology and related content designed to connect specifically to iPod® or as a package. Our satellite service is avail- delivery. For more information visit www. iPhone®, respectively, and has been certified able only to those at least 18 and older in the gracenote.com. 48 contiguous USA and DC. For more by the developer to meet Apple performance information visit www.siriusxm.com. standards. Apple is not responsible for the CD, DVD, Blu-ray Disc, and music and video- operation of this device or its compliance related data from Gracenote, Inc., copyright with safety and regulatory standards. Please © 2000 to present Gracenote. Gracenote note that the use of this accessory with Software, copyright © 2000 to present iPod® or iPhone® may affect wireless Gracenote. One or more patents owned by performance. Gracenote apply to this product and service. 1-4 1. Introduction

See the Gracenote website for a non- REGULATORY INFORMATION NOTE exhaustive list of applicable Gracenote pa- This device compiles with part 15 of the FCC tents. Gracenote, CDDB, MusicID, Media- LASER PRODUCT Rules. Operation is subject to the following VOCS, the Gracenote logo and logotype, This Infiniti InTouchTM is certified as a Class two conditions: (1) This device may not and the "Powered by Gracenote" logo are cause harmful interference, and (2) this either registered trademarks or trademarks 1 laser product. TM device must accept any interference re- of Gracenote in the United States and/or Infiniti InTouch complies with DHHS ceived, including interference that may other countries. Rules 21 CFR Chapter 1, Subchapter J. cause undesired operation. WARNING FCC WARNING Changes or modifications not expressly . Do not disassemble or modify this approved by the party responsible for com- system. There are no user serviceable pliance could void the user’s authority to parts in Infiniti InTouchTM. The Bluetooth® word mark and logos are operate the equipment. registered trademarks owned by Bluetooth . If maintenance, adjustments and op- CAUTION: Radio Frequency Radiation Ex- erations other than those specified in SIG, Inc. and any use of such marks by posure DENSO CORPORATION is under license. this manual are attempted, injury due This equipment complies with FCC radiation Other trademarks and trade names are to laser radiation and exposure could exposure limits set forth for uncontrolled those of their respective owners. occur. environment and meets the FCC radio Google frequency (RF) Exposure Guidelines. This © 2012 Google Inc. All rights reserved. BLUETOOTH® DEVICES equipment has very low levels of RF energy Google CalendarTM calendaring application that it deemed to comply without maximum is a trademark of Google Inc. FCC Regulatory information permissive exposure evaluation (MPE). But it FCC ID: HYQDNNS075, HYQDNNS086 is desirable that it should be installed and operated with at least 20 cm and more between the radiator and person’s body. Co-location: This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter. 1-5 1. Introduction

IC Regulatory information requirements of the Canadian Interference- LICENSES Causing Equipment Regulations. The antenna cannot be removed (and chan- ged) by user. For Canadian customers: TELEMATIC CONTROL UNIT NOTE GEN2K (if so equipped) L’antenne ne peut être enlevée (et modifié) A. INTRODUCTION This device complies with Industry Canada par l’utilisateur. license-exempt RSS standard(s). Operation NOTE This product Telematic Control Unit Gen2K is subject to the following two conditions: (1) incorporates the following software: Le présent appareil est conforme aux CNR This device may not cause interference, and d’Industrie Canada applicables aux appareils (1) the software developed by, or developed (2) this device must accept any interference, radio exempts de licence. L’exploitation est for, Ficosa International, S.A. (“Ficosa”), including interference that may cause un- autorisée aux deux conditions suivantes: (1) (2) the software owned by third party and desired operation of the device. l’appareil ne doit pas produire de brouillage, licensed to Ficosa, CAUTION: Radio Frequency Radiation Ex- et (2) l’utilisateur de l’appareil doit accepter (3) the software licensed under the GNU posure tout brouillage radioélectrique subi, même si GENERAL PUBLIC LICENSE, Version 2 This equipment complies with IC radiation le brouillage est susceptible d’en compro- (“GPL”), mettre le fonctionnement. exposure limits set forth for uncontrolled (4) the software licensed under the GNU environment and meets RSS-102 of the IC LIBRARY GENERAL PUBLIC LICENSE, radio frequency (RF) Exposure rules. This Version 2.0 or the GNU LESSER GENERAL equipment has very low levels of RF energy PUBLIC LICENSE, Version 2.1 (collectively that it deemed to comply without maximum “LGPL”), the Mozilla Public license v2 permissive exposure evaluation (MPE). But it (“MPL”), the GPL-2.0 license with- is desirable that it should be installed and OpenSSL-exception (“GPLOpenSSL”) and operated with at least 20cm and more GNU GENERAL PUBLIC LICENSE, Version between the radiator and person’s body. 3 with GCC exception (together with the Co-location: This transmitter must not be GPL software, jointly “Copyleft Software”), co-located or operated in conjunction with and/or any other antenna or transmitter. (5) open sourced software licensed under This Class B digital apparatus meets all terms and conditions other than Copyleft

1-6 1. Introduction

Software. source/ source/ The software licensed under the licenses For the software classified as (3) or (4) indicated in (3) and (4) above (“Copyleft [Contact Information] Software”) is distributed in the hope that it above, a copy of the license text is included For enquiries about open source software at will be useful, but WITHOUT ANY WAR- with the source code in the URL indicated FICOSA, please contact Ficosa’s Compli- RANTY, without even the implied warranty below, and please also refer to the terms and ance Officer by email: [email protected] conditions of Copyleft Software licenses at of MERCHANTABILITY or FITNESS FOR A the websites listed below: PARTICULAR PURPOSE. Please note that we are unable to answer GPL: http://www.gnu.org/licenses/old-li- any queries regarding source code details, censes/gpl-2.0.html and https://www.gnu. For at least three (3) years from delivery of a etc. org/licenses/gpl-3.0.en.html device embedding the above product, Ficosa In addition, it is necessary for end users to LGPL: http://www.gnu.org/licenses/old- will give to any third party who contacts us provide their own internet connection. licenses/lgpl-2.1.html and http://www. at the Contact Information provided below, gnu.org/licenses/old-licenses/lgpl-2.0.html for a charge no more than our cost of The end user is responsible for any connec- physically performing source code distribu- tion or line charges incurred through brows- MPL: https://www.mozilla.org/en-US/ tion, a complete machine-readable copy of ing websites or downloading. MPL/2.0/ the source code corresponding to the Copy- GPL-2.0-with-OpenSSL-exception: left Software indicated above. When re- https://gitlab.com/cryptsetup/cryptsetup/ questing this source code, please specify B. LICENSING ANC COPYRIGHT NOTICE blob/master/COPYING Product: Telematic Control Unit Gen2K and INFORMATION GPLv3 GCC Exception: https://www.gnu. version Cx9. The software classified as (5) above contains org/licenses/gcc-exception-3.1.en.html various open sourced software (“OSS”) listed in the below website. Please see the website Furthermore, source code and licenses cor- indicted next for the terms and conditions of The software classified as (3) and (4) above responding to the Copyleft Software listed the licenses (OSS Licenses) and other in- are copyrighted by multiple people. above is freely available to you and any formation regarding the OSS contained this Please refer to the websites below regarding member of the public at the website listed Product: below: the copyright notices of those people. https://www.ficosa.com/software/open- https://www.ficosa.com/software/open- https://www.ficosa.com/software/open- source/ 1-7 1. Introduction

MEMO

1-8 2 Getting started

Control buttons and touch screen display ...... 2-3 Touch panel operation ...... 2-15 Liquid crystal display ...... 2-3 How to use touch screen ...... 2-15 Center multi-function control panel (Type A) Operating menu screen ...... 2-16 (if so equipped) ...... 2-4 Scrolling list or message ...... 2-16 Center multi-function control panel (Type B) Selecting item ...... 2-16 (if so equipped) ...... 2-5 Adjusting settings ...... 2-16 Center multi-function control panel (Type C) System status screen ...... 2-17 (if so equipped) ...... 2-6 Shortcut menu ...... 2-18 INFINITI controller (Type A) (if so equipped) ...... 2-7 Displaying shortcut menu screen INFINITI controller (Type B) (if so equipped) ...... 2-8 (models with navigation system) ...... 2-18 Steering wheel switches (Type A) (if Displaying shortcut menu screen so equipped) ...... 2-9 (models without navigation system) ...... 2-18 Steering wheel switches (Type B) (if Edit shortcut menu ...... 2-18 so equipped) ...... 2-10 Map menu (models with navigation system) ...... 2-19 Steering wheel switches (Type C) (if Displaying map menu ...... 2-19 so equipped) ...... 2-11 Display View Bar (models with Steering wheel switches (Type D) (if navigation system) ...... 2-20 so equipped) ...... 2-12 Customizing the Display View Bar ...... 2-21 Audio accessories ...... 2-12 How to input letters and numbers ...... 2-22 Displaying operation screen ...... 2-14 Alphanumeric character (letters and numbers) Control panel operation (models with input screen ...... 2-22 control panel) ...... 2-14 System settings ...... 2-23 MENU button operation (models with Settings menu ...... 2-23 INFINITI controller) ...... 2-14 Pairing Bluetooth® device ...... 2-31 Starting system ...... 2-15 Functions disabled while driving ...... 2-32 Start-up warning ...... 2-15 Additional system information ...... 2-33 Additional help ...... 2-34 2. Getting started

injury. CONTROL BUTTONS AND CAUTION TOUCH SCREEN DISPLAY . To clean the display, stop the vehicle Designs and button layout may vary de- Characteristics of liquid crystal dis- in a safe location. pending on the specifications and the model. play . Clean the display with the ignition . LIQUID CRYSTAL DISPLAY If the temperature inside the vehicle is switch in the OFF position. If the especially low, the display will stay display is cleaned while the ignition The display is a liquid crystal display and relatively dim or the movement of the switch is in the ON position, uninten- should be handled with care. images may be slow. These conditions tional operation may occur. are normal. The display will function WARNING . To clean the display, never use a normally when the interior of the vehicle rough cloth, alcohol, benzine, thinner . Never disassemble the display. Some has warmed up. and any kind of solvent or paper towel parts utilize extremely high voltage. . Some pixels in the display are darker or with a chemical cleaning agent. They Touching them may result in serious brighter than others. This condition is an will scratch or deteriorate the panel. personal injury. inherent characteristic of liquid crystal . Do not splash any liquid such as water . ALWAYS give your full attention to display, and it is not a malfunction. or car fragrance on the display. Con- driving. . A remnant of the previous display image tact with liquid will cause the system . Avoid using vehicle features that may remain on the screen. This screen to malfunction. could distract you. If distracted, you burn is inherent in display, and it is not a could lose control of your vehicle and malfunction. cause an accident. Maintenance of display To clean the display screen, use a dry, soft CAUTION cloth. If additional cleaning is necessary, use a small amount of neutral detergent with a The glass screen on the liquid crystal soft cloth. Never spray the screen with display may break if it is hit with a hard water or detergent. Dampen the cloth first, or sharp object. If the glass screen breaks, then wipe the screen. do not touch it. Doing so could result in an 2-3 2. Getting started

CENTER MULTI-FUNCTION CONTROL PANEL (Type A) (if so equipped) the map. “Display of current vehicle loca- tion” (page 6-59) Push again to display the Display View Bar. “Display View Bar (models with navigation system)” (page 2-20) < BACK>: Push to return to the previous screen. In a settings screen, this button is also used to apply the setting. : “Route menu screen” (page 6-36) /Center dial/Slide switch: Push to operate the Around View® : Push to select the highlighted item on Monitor system. Refer to the vehicle the screen. Push to display the available Apps. Owner’s Manual. TM “Infiniti InTouch Apps” If this button is pushed while a map is Push and hold to switch the display (page 5-29) displayed, the shortcut menu or the map brightness to the daytime mode or the menu screen is displayed. : nighttime mode, and to adjust the dis- “Shortcut menu” (page 2-18) play brightness level using the center Push to display the current setting of “Map menu (models with naviga- dial while the indicator is displayed. the vehicle information, air conditioner, tion system)” (page 2-19) audio and navigation route information. : Turn to highlight an item on the screen, “System status screen” (page 2-17) to adjust a setting, or to adjust the map When a route is not set, push to display

The map can be scrolled by sliding this CENTER MULTI-FUNCTION CONTROL PANEL (Type B) (if so equipped) switch. : Push to repeat the voice guidance for a guide point. : Push to display the Information menu. “Information menu” (page 5-2) : Push to access the system settings. “System settings” (page 2-23) < OFF>: If this button is pushed while the climate Push to switch the display brightness to screen or status screen is displayed, the the daytime mode or the nighttime shortcut menu screen is displayed. mode, and to adjust the display bright- “Shortcut menu” (page 2-18) ness level using the center dial while the Turn or slide (push upward/downward/ indicator is displayed. leftward/rightward) to highlight an Push and hold to turn the display on/ item on the screen or to adjust a setting off. (volume, brightness, etc.). : : Push to display the current setting of Push to display the available Apps. TM the vehicle information, air conditioner “Infiniti InTouch Apps” and audio system. (page 5-29) “System status screen” (page 2-17) < ECON>: /Center dial/Slide switch: Push to display the fuel economy in- Push to select the highlighted item on formation. the screen. “Information menu” (page 5-2) 2-5 2. Getting started

(volume, brightness, etc.). < BACK>: INFINITI CONTROLLER (Type A) The map can be scrolled by sliding this Push to return to the previous screen. In (if so equipped) switch. a settings screen, this button is also used to apply the setting. : : Push to display the available Apps. “Infiniti InTouchTM Apps” Push to access the system settings. (page 5-29) “System settings” (page 2-23) : : Push to display the current setting of Push to display the information menu. the vehicle information, air conditioner, “Information menu” (page 5-2) audio and navigation route information. : “System status screen” (page 2-17) Push to display the screen for air

guidance for a guide point. The map can be scrolled by sliding this INFINITI CONTROLLER (Type B) switch.

: (if so equipped) < >: Push to display the Menu screen. Desti- nation setting, route selection, phone Push to return to the previous screen. In connection, activation of applications, a settings screen, this button is also information screen display or other used to apply the setting. settings can be accessed from this