Summer 2016 Version Française À L’Endos
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ISSUE #5 www.mcgill.ca/hssaccess Summer 2016 Version française à l’endos A partnership in pursuit of “Better Communication for Better Care” The McGill Training and Retention of Health Professionals (TRHP) Project seeks to contribute to Quebec’s initiatives to ensure that English-speaking Quebecers have access to the full range of health and social services in their own language, through measures designed to build and maintain a sufficient complement of personnel capable of providing services in English. The Project is a partnership between McGill University; the ministère de l’Éducation et de l’Enseignement Members of McGill University’s TRHP Project supérieur and its network; the ministère de la Santé et des Services team at the Golden Share conference. Left to sociaux (MSSS) and its institutions; and Quebec’s English-speaking right: Caroline Storr, Teri Baloukas, Nadine Mu- community, through the Community Health and Social Services lindahabi, Mireille Marcil, Natalina Clemente, Network (CHSSN) and its community networks in the regions. The Claude Béland, Yael Peled, Gail Hawley-McDon- project is stakeholder-driven and, as such, provides a framework for ald, Sarah Shaughnessy, Jean Robert. results-oriented action and measurable outcomes. Principal Investigator Daniel Weinstock: MCGILL’S TRHP PROJECT A GLOBAL LEADER IN RESEARCH ON LANGUAGE AND HEALTH According to Professor Daniel doing similar work on language and access Weinstock, the challenge of being able to healthcare services. to serve patients in a language they will An award-winning researcher and pro- understand is not unique to Quebec or fessor, Weinstock joined the Canada. “There isn’t a country in the world McGill Faculty of Law in 2012 Professor Daniel where the problem we are talking about and took over as Principal In- Weinstock, Director of here doesn’t occur,” he says. vestigator of McGill’s TRHP the McGill Institute for Since becoming Principal Investigator Project in 2013. His ultimate Health and Social Policy, for McGill’s Training and Retention of Health goal, he says, is for the project and Principal Investiga- Professionals (TRHP) Project, Professor to propel Canada forward as a tor of McGill’s TRHP Weinstock says he has discovered several leader in this area of research. Project. pockets of researchers around the world Continued on page 2. Dialogue is pro- 03 All aboard! Travelling 04 Recipe for success: duced by McGill CONTENTS Health Caravan encouraging bilingual University Training connects students from graduates to work in and Retention of 02 Phase 3 of the Language Montreal to English- Quebec’s remote com- Health Profession- Training Program: Mea- speaking communities munities als Project through suring the impact a financial contri- of the Laurentian region bution by Health Canada. Disclaimer: The views expressed herein do not necessarily represent the views of Health Canada or of McGill University. Excerpts may be reproduced for non-commercial purposes provided that the source is acknowledged. Partial reproduction must accurately represent the text used. In the meantime, he says, the positive, deliberate action.” ongoing work of the TRHP Project in In the end, Professor Weinstock says Quebec, which provides training tools that government investment is the only for English-language service delivery way to ensure that members of these and helps retain bilingual healthcare Continued from page 1. communities receive proper healthcare workers, is essential. He underlines the when they enter a clinic or hospital. He aims to create an international net- fact that many anglophone communities “The ability to understand one another, work in which researchers can share in Quebec are small and fragile. “The to make sure patients are understood notes and best practices to ensure that idea that the market would ensure that well by the healthcare professional, research around the globe on language their needs will be taken care of is not is one of the main determinants in a and health is not conducted in silos. plausible,” he says. “There needs to be successful clinical encounter,” he says. ♦ Phase 3 of the Language “Some positions require a perfect knowledge of Training Program: English and a very good proficiency in the language to serve our community, Measuring because we work with sensitive issues and often work with vulnerable the impact people, both in the health and in the social service areas,” IInteractions between healthcare training improved the delivery of ser- providers and patients can sometimes vices,” says Mireille Marcil. “We could says Vienney. “The employees who be stressful. Add a language barrier, not do that with the initial approach.” participated in the English courses and a whole new stress comes into play. Seeking a new approach, McGill’s really appreciated the exchanges and That’s exactly what McGill’s Language School of Continuing Studies was interactions with instructors and other Training Program aims to prevent. charged with developing customized trainees. The language training program “Our goal is for the provider and language training courses for three pro- is, in my opinion, very relevant and the patient to better understand each fessional streams (healthcare workers, very suited to the needs of staff in our other,” says Mireille Marcil, Director social services workers and frontline network.” of the TRHP Project. “Eliminating the administrators), with eight levels for Says one participant: “I am more language barrier reduces stress levels, each stream. “We are talking about 24 confident and calm now when I receive puts both the patient and provider at courses in all,” explains Effie Dracopou- a call in English.” Another added, “I can ease, and, ultimately, results in a higher los, Associate Director of Language and speak English more easily now. It has quality service.” Intercultural Communication in McGill’s made me more proactive in my work.” Since its inception in 2003, the School of Continuing Studies. “Be- Feedback from nurses and social Program has provided language train- cause a minimum of seven students is workers on the virtual aspect of the ing to over 11,000 health and social required to provide an in-class course, service professionals across the prov- we opted to develop on-line courses. A ole sorr, ince. Initially, courses were funded by In remote regions, there aren’t always here abot a sir. a a nrse. McGill’s TRHP Project but were deliv- enough participants to form a class.” ole thats reall think yo need bothering e. ered by CEGEPs, other universities, and Since oral communication is key to a veterinarian or pest control. private sector providers. The downside the success of language training, McGill to this de-centralized delivery method also set-up virtual classrooms. By win- was that it was difficult to measure the ter 2016, virtual classrooms were being impact of the various language courses offered for all eight levels. being offered. Annie Vienney heads-up the dossier “To truly measure the results of the Langue anglaise pour l’accessibilité aux Program, we need to know what lan- services de santé et aux services sociaux guage skills the participants acquired, pour la population anglophone, au Centre if these skills were used in their profes- intégré de santé et de services sociaux de sional functions, and if the language l’Abitibi-Témiscamingue. LT TLT 2 course has been extremely positive, to study at McGill was a real plus. “I was too. “Simulations allowed us to interact proud to say I was studying at McGill with the instructor and classmates in via the Internet! It was a very positive a stress-free way,” according to one experience.” ♦ participant. For another, the opportunity The John Abbott College Health Caravan and the Health and Social Services Community Leadership Bursary Program are two of 78 initiatives of McGill’s TRHP Project Retention Program. The Retention Program aims to increase the participation in the provincial healthcare system of technicians and professionals who are able to respond to the needs of English-speaking clients, in their own language, and increase the range of services offered to Quebec’s English-speaking communities. ALL ABOARD! Travelling Health Caravan connects John Abbott College’s students from Montreal to English-speaking Health Caravan in action. communities of the Laurentian region Hygiene student who participated in For Ellen Wilson, being told by a Gore, Kanesetake and Arundel. Under the Caravan. Nursing student that she had suffered the supervision of professionals in their Joseph van de Sluys, a Nursing stu- a heart attack in the past, unbeknownst field, students answered health-related dent, said he was also surprised to hear to her, was quite a surprise. “I wasn’t questions and flagged health issues, about the challenges facing anglophone even going to go, but my husband was like irregular heartbeats and high blood populations in the Laurentians. Some going,” she said, referring to John Ab- pressure. patients explained to him that they bott College’s Health Caravan, which The experience was enlightening travel all the way to Hawkesbury, On- passed through her hometown of La- for those who attended, as well as for tario, to get services in English. chute in late March 2016. the students. Caravan interns took Staffed by 3rd year students from away more than real-world professional John Abbott College’s Nursing, Dental experience – they also got to visit com- “In their own communities, Hygiene, Pre-Hospital Emergency Care, munities they might one day choose to they don’t have the and Youth and Adult Correctional Inter- live in. services that allow them vention programs, the Health Caravan is intended to provide students with to go more frequently and an opportunity to get acquainted with “I learned a lot about allow them to take care of some of the English-speaking commu- the communities in the themselves,” nities outside of Montreal. Laurentians, and I had Lachute was one of several stops no idea that there are he said.