Maningcol Highway, Ozamiz City, Misamis Occidental

CONTENTS

FOREWORD

QUALITY POLICY 1 QUALITY OBJECTIVES CORPORATE VALUES

SERVICE PERFORMANCE PLEDGE 2 FEEDBACK AND REDRESS MECHANISM 3 TYPES OF SERVICE 4 MEMBERSHIP FOR NEW APPLICANTS 5 HOW TO AVAIL OF THE SERVICES 6 RECONNECTION SERVICES 7

TEMPORARY CLOSURE/DISCONNECTION SERVICES 9 TRANSFER TAPPING/TRANSFER METER/CHANGED TAPPING 10 CHANGE METER/METER STUCK UP/METER TEST/METER LEAK 11 NO WATER/DIRTY WATER/WATER WITH TASTE OR ODOR 12 LOW PRESSURE /HIGH PRESSURE 13 SPECIAL READING 14 HIGH CONSUMPTION 15 RESPONSE TO INJURIES ON MOWD/PRIMEWATER MATTERS PHONE-IN 16 TYPES OF SERVICES – OPERATIONS 17 SPECIFIC OPERATIONS SERVICES 18 ACCOUNTING /FINANCE SERVICES 19 TRANSFER OF RESPONSIBILITY 20 COLLECTION SERVICES 21 PAYMENT OF CENTERS 22 OTHER POLICIES/INFORMATION/SERVICES 23 WATER CONSERVATION TIPS 24 VISION 25 MISSION 25 MOWD IN PARTNERSHIP WITH PRIMEWATER 26 OUTLINE OF THE SERVICE AREA 27 METRO OZAMIS WATER DISTRICT RESERVOIRS

FOREWORD

Welcome to MOWD!

The MOWD Citizen’s Charter is provided as a helpful resource to you, our Concessionaires. It contains useful information regarding many of the services available to assist you. It also contains the MOWD profile, relevant information and MOWD coverage.

Being familiar with this Citizen’s Charter or MOWD Handbook is an easy access to provide you with your needs and offer you services with satisfaction. With your feedback and comments, these would also help us improve our services to make us more productive and grow professionally with excellence.

With great enthusiasm, MOWD is here to serve you with your water needs always adhering to our commitment in the fulfillment of our mission and vision in providing the people of Misamis Occidental with the safest, adequate and potable water.

QUALITY POLICY 2

We are committed to provide quality service aimed towards meeting customer requirements by supplying safe and potable water supply to our customers. We will develop a competent workforce that aspires for continual growth and development. QUALITY OBJECTIVES • Customer Satisfaction • Continual Improvement • Highest Quality of Service CORPORATE VALUES • Honesty • Teamwork • Competitive Spirit • Cost Consciousness • Closeness to Customers

SERVICE PERFORMANCE PLEDGE We, the officials and employees of the Metro Ozamiz Water District and PrimeWater Metro Ozamiz, pledge and commit to deliver quality public service as embodied in the Customer’s Handbook. In fulfillment of this, we will: • Serve with honesty and integrity • Demonstrate professionalism, aptness and sensitivity • Be prompt and timely in our delivery of services • Provide adequate and accurate information to the consuming public • Serve our customer with utmost courtesy and politeness • Treat everyone with fairness and equality and be consistent in the application of rules and policies • Entertain and respond to queries and other customer concerns amiably • Provide feedback mechanism • Exhibit work flow charts, procedures, fees, and charges in our office • Be present and available during office hours and continue to implement the “No Noon Break” policy • Provide comfortable waiting area for customer and visitors • Wear proper uniform and identification

FEEDBACK AND REDRESS MECHANISM

The Metro Ozamiz Water District and Primewater Metro Ozamiz will respond accordingly to your comments/suggestion the soonest time possible. Please let us know of your comments/suggestions by doing any of the following:

• Accomplish the Customer Feedback Form (CFF) which is available at the Teller/Cashier Section. Fold it to ensure the privacy of your comments/suggestion and drop it inside suggestion box. • Visit or call the MOWD or Primewater office and inform the Customer Care Representative of your comments/suggestions. • Write your comments/suggestions to Ms. Rosemarie Delos Reyes, Acting General Manager of MOWD or to Engr. Cyril L. Tamarion, Branch Manager of PrimeWater Metro Ozamiz. LIST OF SERVICES I. Membership for New Applicants II. Reconnection Services III. Temporary Closure / Disconnection Services IV. Transfer Tapping / Transfer Meter / Changed Tapping V. Change Meter / Meter Stuck-up / MeterTest / Meter Leak VI. No Water / Dirty Water / Water with Taste or Odor VII. Low Pressure / High Pressure VIII. Special Reading IX. High Consumption X. Response to Inquiries on MOWD/Primewater Matters XI. Type of Services – Operations XII. Specific Operations Services XIII. Accounting / Finance Services XIV. Transfer of Responsibility XV. Collection Services

PROCESSING PERSON RESPONSIBLE/ TYPE OF SERVICES FEES FORMS TIME LOCATION

Job Order Form

-New Tapping/New Application P1,250.00 Application Customer Service

Form and 2-3 days Personnel Contract

-Reconnection Recon.fee Job Order Customer Service Personnel, 1 hour Reconnection before 15 days P150.00 Form Plumber, Inspector

Job Order Customer Service Personnel, Reconnection after 15 days P200.00 1 hour Form Plumber, Inspector

Job Order Customer Service Personnel,

-Disconnection (None) Form 45 minutes Plumber, Inspector

Job Order Customer Service Personnel, -Transfer Tapping (None) 30-40 minutes Form Plumber, Inspector

-Replace Meter (None) Job Order Form 30-40 minutes C.S. Personnel, Plumber, Inspector

-Stolen Meter (None) Job Order Form 30-40 minutes C.S. Personnel, Plumber, Inspector

-Damaged Meter (None) Job Order Form 30-40 minutes C.S. Personnel, Plumber, Inspector

-Transfer of Responsibility P200.00 Job Order Form 30 minutes C.S. Personnel, Plumber, Inspector

Customer Service Personnel, -High Consumption (None) Job Order Form 1 day Plumber, Inspector

-Special Reading 30 minutes Meter Readers

-Water Meter Test

ENTERTAIN COMPLAINTS,

INFORMATION & RECORDS 10-20 minutes Commercial Team Leader & CCD Personnel MANAGEMENT

CONDUCT ORIENTATION SEMINAR 1 hour CMU-CCD Personnel

PHONE-IN INQUIRIES ON MOWD 5 minutes Customer Service Personnel /PRIMEWATER MATTERS

Illegal connections/fraudulent practices 10-30 minutes Commercial Team Leader/General Manager of customers

OPERATIONS SERVICES Engineering staff

FINANCE SERVICES Finance staff

Membership for New Applicants Schedule of availability of service from Mondays to Fridays 8:00 AM to 5:00 PM and Saturdays 8:00 to 12:00 Noon. Who may avail of the service? Customers who wanted to avail MOWD and Primewater Services that are within the coverage area. What are the requirements? 1. Submit 2pcs 2x2 picture/photo. 2. Photocopy of any valid I.D. 3. Attend Orientation Seminar (scheduled every Wednesday & Fridays 2:00PM-3:00PM at MOWD Mess Hall). 4. Payment for Installation Fee of Php 1, 250.00. 5. Barangay Clearance.

HOW TO AVAIL OF THE SERVICES

Duration of Person Step Applicant/Client Service Provider Form Activity In-harge

Get application form at the frontline Application 1 Give client Application Form 1 minute Mr. Jubellan Cabaron with the contract Form

-Evaluate. and validate each of the requirements

Submit the fully accomplished -Check/verify against the masterlist. Affix initials and date 2 application form,together with the 10 minutes Mr. Jubellan Cabaron requirements verified. -review the application forms;

Requirements and contract.

-Give the processed Application Receive application form and Form and instruct the client to pay 3 2 minutes Mr. Jubellan Cabaron the installation fee and inspection proceed to the cashier fee at the Cashier.

4 Pay to the Cashier -Process payment and issue O.R 3 minutes Cashier/s

Receive the processed application 3 minutes Mr. Jubellan Cabaron and official receipt.

Encode personal date/write personal data of the applicant with the date of the O.R. at the log-book for new applicant. 3 minutes Mr. Jubellan Cabaron

Return to frontline and give to File the application form at 5 theinspector folder for inspection. frontliner the application form

and the Official Receipt Fiield Inspector will inspect the 1 day Mr. Eliseo Moywela applicant’s vicinity on the next day.

Frontliner will get back all the ap- placation forms from the inspector and verify remarks or action taken 3 minutes Mr. Jubellan Cabaron and approval for service connection.

Attend Orientation Seminar Ms. Arlyn S. Estela-

(Orientation Seminar is held every Division Manager- B - 6 Wednesdays/Fridays 2 – 3 P.M. Conduct orientation seminar 1 hour Commercial Accounts and Services The customer has the option on what day they are available. Contract Monitoring Unit

-Check application form if Verify after three days if approved by the inspector and 7 application is approved or verify remarks. 3 minutes Mr. Jubellan Cabaron disapproved after inspection.

Verify old inactive accounts to check if the applicant is not 2 minutes Mr. Jubellan Cabaron included in the block listed inactive accounts.

Endorse application form to 2 minutes Mr. Jubellan Cabaron Commercial Head for approval.

Endorse application form to the Operation Division for 2 minutes Mr. Jubellan Cabaron tapping.

Tapping of the Service 45 minutes Mr. Jubellan Cabaron Connection

END OF TRANSACTION

RECONNECTION SERVICES

Schedule of availability of service from Mondays to Fridays 8:00 Am to 5:00 PM and Saturdays 8:00 to 12:00 Noon.

Who may avail of the service?

Customers who requested for reconnection of MOWD and PRIMEWATER services.

What are the requirements to avail of the service?

1. Reconnection Fee of Php 150.00 2. Inspection Fee of Php 50.00 for Service connection not reconnected after 15 days. How to avail the service:

Duration Person Step Applicant/Client Service Provider Form Of Activity In-Charge

Give client Job Order Form Mr. Jubellan Cabaron Job Get Job order form at the 1 frontline. 1 minute Order Form

Received the accomplished Job Order Form with Mr. Jubellan Cabaron Submit fully accomplished the requirements and verify accounts. 2 Job Order Form together 2 minutes with the requirements

Give back the form to the customer for payment

3 Pay to the Cashier Process payment and issue OR 3 minutes Mr. Jubellan Cabaron

Receive the processed JO form and official

receipt. 1 minute Mr. Jubellan Cabaron

Print Job Order 1 minute Return to frontline and give Mr. Jubellan Cabaron to frontline the Job Order

form and the Official File the application form at the inspector folder Receipt for inspection. 3 minutes Mr. Jubellan Cabaron

4 Field Inspector will inspect the applicants vicinity on the next day

1 day Mr. Jubellan Cabaron 7 9

Frontliner will get back all the JO forms from the inspector and verify remarks or action taken and 3 minutes Mr. Jubellan Cabaron approval for Job Order

Endorse JO form to Commercial Head for approval. 2 minutes Mr. Jubellan Cabaron

Endorse paper to operations division for tapping. 2 minutes Mr. Jubellan Cabaron

After a day, verify to office Look for accomplished/approved and 5 if the reconnection is Mr. Jubellan Cabaron disapproved reconnection for verification. approved. 3 minutes

END OF TRANSACTION

Temporary Closure / Disconnection Services Schedule of availability of service from Mondays to Fridays 8:00 Am to 5:00 PM and Saturdays 8:00 to 12:00 Noon. Who may avail of the Service? Customers who requested for Temporary Closure/Disconnection of MOWD/PRIMEWATER water services. How to avail of the service:

Duration Person Step Applicant/Client Service Provider of Form In-Charge Activity

Get Job Order Form Job Order Get personal data of the client and 1 (JO) form at the 2 minutes Mr. Jubellan Cabaron details of request. frontline. Form

Receive the accomplished JO Form 2 minutes Mr. Jubellan Cabaron Submit the fully and verify accounts. 2 accomplished JO Form. Give back the form to the customer 2 minutes Mr. Jubellan Cabaron for payment of current bill.

3 Pay to the Cashier Process payment and issue O.R. 3 minutes Mr. Jubellan Cabaron

Receive the processed JO form and 1 minute Mr. Jubellan Cabaron official receipt.

Return to frontline and Print Job Order 1 minute Mr. Jubellan Cabaron give to frontliner the Job 4 Order form and the Endorse accomplished JO form to 2 minutes Mr. Jubellan Cabaron Official Receipt Commercial Head for approval

Endorse paper to operations 2 minutes Mr. Jubellan Cabaron division for temporary closure.

END OF TRANSACTION

Transfer Tapping / Transfer Meter / Changed Tapping Schedule of availability of service from Mondays to Fridays 8:00 Am to 5:00 PM and Saturdays 8:00 to 12:00 Noon. Who may avail of the service? All MOWD/PRIMEWATER customers/concessionaires. Fees: Php 250.00 (inclusive of inspection fees) How to avail of the service:

Duration Person Step Applicant / Client Service Provider Form of Activity In-Charge

Get Job order Get personal data of the client 1 Form at the 2 minutes Mr. Cabaron Job Order Form and details of request frontline.

Received the accomplished Job 2 minutes Mr. Cabaron Order Form and verify accounts. 2 Submit the fully accomplished Job Give back the form to customer

Order for payment of current bill/inspection fee.

3 Pay to the Cashier Process payment and issue O.R. 3 minutes Cashier/s

Receive the processed JO form 1 minute Mr. Cabaron and official Receipt.

File the application form at the 3 minutes Mr. Cabaron inspector file for inspection.

Field Inspector will inspect the Eliseo Moywela applicants vicinity on the next day. 1 day

Return to frontline Front line will get back all Job and give to Front Order forms from the inspector 4 liner the JO Form and verify remarks or action taken and the Official and approval for service 1 minute Mr. Cabaron Receipt. connection.

Print Job Order.

Endorse accomplished JO form to 2 minutes Mr. Cabaron Commercial Head for approval.

Endorse paper to Commercial Head for transfer tapping/transfer 2 minutes Mr. Cabaron meter.

END OF TRANSACTION

Schedule of availability of service from Mondays to Fridays 8:00 Am to 5:00 PM and Saturdays 8:00 to 12:00 Noon. Who may avail of the service? Customers who requested for Temporary Closure/Disconnection of MOWD/PRIMEWATER water services. Fees : Php 50.00 (for inspection fee) How to avail of the service:

Step Applicant / Client Duration Person Form

Service Provider Of Activity In-Charge

1 Get Job Order form at Get personal data of the client and Mr. Cabaron Job Order the frontline. details of request. 2 minutes Form

2 Submit the fully Receive the accomplished JO Mr. Cabaron accomplished JO Form and verify accounts. 2 minutes

Give back the form to the Mr. Cabaron customer for payment of current bill and inspection fee. 1 minute

3 Pay to the Cashier Process payment and issue O.R. 3 minutes Cashier /s

4 Return to frontline and Receive the processed JO form Mr. Cabaron give to frontline the JO and official receipt. form and the Official 1 minute Receipt. Mr. Cabaron

Print Job Order

1 minute

Endorse accomplished JO form to Mr. Cabaron Commercial Head for approval. 2 minutes

Endorse paper to operations Mr. Cabaron division for change meter. 2 minutes

END OF TRANSACTION

Schedule of availability of service from Mondays to Fridays 8:00 Am to 5:00 PM and Saturdays 8:00 to 12:00 Noon. Who may avail of the service? All MOWD/PRIMEWATER concessionaires. How to avail of the service:

Duration Person Step Applicant / Client Service Provider Form Of- Activity In-Charge

Fill out Job Order form at Get personal data of the client and Job 1 2 minutes Mr. Jubellan Cabaron the frontline. details of request. Order form

Receive the accomplished Job Order 2 minutes Mr. Jubellan Cabaron Form and verify accounts.

Submit the fully Print Job Order 1 minute Mr. Jubellan Cabaron 2 accomplished Job Order Endorse J.O. form to Commercial Form. 2 minutes Mr. Jubellan Cabaron Head for approval.

Endorse paper to operations division 2 minutes Mr. Jubellan Cabaron for inspection.

END OF TRANSACTION

Duration Person Step Applicant / Client Service Provider Form of Activity In-Charge

Fill out Job Order form at Get personal data of the client and Job 1 2 minutes the frontline. details of request. Mr. Jubellan Cabaron Order form

Receive the accomplished Job Order Mr. Jubellan Cabaron Form and verify accounts. 2 minutes

Submit the fully Print Job Order 1 minute Mr. Jubellan Cabaron 2 accomplished Job Order Form. Endorse accomplished J.O. form to 2 minutes Mr. Jubellan Cabaron Commercial Head for approval.

Endorse paper to operations division for 2 minutes Mr. Jubellan Cabaron inspection.

END OF TRANSACTION

Duration Person Step Applicant / Client Service Provider of Form In-Charge Activity

Get personal data of the client and Meter Job 1 Get Job Order form at the frontline. 2 minutes details of request. Reader Order form

Receive the accomplished Job Meter 2 minutes Order Form and verify accounts Reader

Meter Print Job Order J.O. 1 minute Submit the fully accomplished Reader 2 Job Order Form. Endorse accomplished J.O. form Meter 2 minutes to Commercial Head for approval. Reader

Endorse paper to meter readers Meter 2 minutes for special reading. Reader

END OF TRANSACTION

Duration Person Step Applicant / Client Service Provider Form of Activity In- Charge

Fill out Job Order form at the Get personal data of the client and Job 1 2 minutes Mr. Cabaron frontline. details of request. Order form

Receive the accomplished Job Order 2 minutes Mr. Cabaron Form and verify accounts.

Print Job Order. 1 minute Mr. Cabaron Submit the fully accomplished 2 Endorse accomplished J.O. form to 2 minutes Mr. Cabaron Job Order Form. Commercial Head for approval.

Endorse paper to operations division 2 minutes Mr. Cabaron for inspection.

END OF TRANSACTION

Duration Person Step Applicant / Client Service Provider Form of Activity In-Charge

Get personal data of the client and Mr. Cabaron details of request. 2 minutes

Request for assistance via Reply to simple inquiries 15-20 mins. Mr. Cabaron 1 Phone. Refer to concerned person if Mr. Cabaron request entails it.

Log-in calls and the clients’ Mr. Cabaron number.

END OF TRANSACTION

Schedule of availability of service from Mondays to Fridays 8:00 Am to 5:00 PM and Saturdays 8:00 to 12:00 Noon. Who may avail of the service? 1. Concessionaires of MOWD/PRIMEWATER who is in need of our water services. 2. New Applicants / New Service connections 3. Active service connections What are the requirements? 1. Transaction must have been completed at the frontline / customer service. 2. Job Order Forms/Maintenance Order Forms are already approved by the Commercial Team Leader.

How to avail of the service: Duration Person Step Applicant / Client Service Provider Form of Activity In-Charge

Received and verify maintenance order Job and prepare Job Order from the 10 minutes Mr. Cabaron Commercial division. Order form

Fill out necessary forms at the Record all maintenance order and JO Job 1 frontline for specified complaints/ 10 minutes Mr. Cabaron request Form Order form services needed. Distribute forms to assigned 10 minutes supervisor/ foreman for assignment. 30-40 Ms. Bacor Job Order Form Withdrawal of materials. mins.

Arrange accomplishments forms forverifications. Verify JO order (after 1-3 days 2 10 minutes Ms. Bacor from the transaction) Give duplicate copy of accomplishments to commercial / frontline.

END OF TRANSACTION

Duration Person Steps Applicant / Client Service Provider Form of Activity In-charge

(steps are repeated for every >Repair of leakages at the mainline 1 hour Plumber Job Order Form services rendered) >Repair of leakage at service connec- 45 minutes Plumber refer page 1 tions. Job Order Form

>Change meter if unserviceable (i.e. stuck 45 minutes Plumber Job Order Form up, moist) Jor Order Form >No water 10-20 mins. Inspector Job Order Form >Dirty water 10-20 mins. Engineering

Personnel Job Order form >Low pressure 10 minutes Inspector Job Order form >With taste or odor 10 minutes Inspector Job Order form >Meter leak Inspector Job Order form >New Applicant Job Order form a. Tee-Connection / Cluster Job Order form b. Mainline 45 minutes Plumber Job Order form >High Pressure 1 hour Plumber Job Order form >Reconnection 10 minutes Inspector Job Order form ( including unplug ) Plumber Job Order form >Disconnection 45 minutes >Transfer Meter 45 minutes Plumber >Changed Tapping 45 minutes Plumber >High Consumption 45 minutes Plumber OTHER SERVICES: 10 minutes Inspector a. Bacteriological testing

-collecting of water sample for Voltaire bacteriological testing Villanueva 8 Hours

b. Daily chlorine residual

Voltaire 6 Hours (20 Villanueva c. Physical & chemical testing samples) Voltaire 3 Hours once a Villanueva year d. Fuel, material requisition and delivery to Melchor Gener different pumping station

e. Flushing 4 hours

8 hours quar Plumber (2) f. Rehabilitation of service connection Terly

g. Water meter test 30 min 1.5-2.0 hours per S/C

*Duration of activity is based on fieldwork, processing of papers or forms is excluded. 18

Schedule of availability of service from Mondays to Fridays 8:00 Am to 5:00 PM and Saturdays 8:00 to 12:00 Noon. Who may avail of the service? -Suppliers and Payee How to avail of the service:

Duration Person Step Applicant / Client Service Provider Form Of Activity In-charge

Received all required documents the

suppliers and payee. Check Request Ms. Greshan Oclarit /Mr. Jowel Majorenos 3 minutes Form

Scrutinize, review and check all submitted Ms. Greshan Oclarit documents as to completeness, lawful and proper. 5 minutes Admin Head, PWIC

Process and prepare all scrutinize and Ms. Greshan Oclarit Suppliers/payee endorse 3 minutes required documents to 1 Checked documents. Admin Head, PWIC Accounting staff Central Office Forward to the the Branch Manager for Ms. Greshan Oclarit Approval of the said Check request 5 minutes Admin Head, PWIC

Forward to the the Operations Head for Ms. Greshan Oclarit Approval of the said Check request 1 day Admin Head, PWIC

Forward to the Central Ms. Greshan Oclarit

Accounting for processing Admin Head, PWIC END OF TRANSACTIONS

Schedule of availability of service from Mondays to Fridays 8:00 Am to 5:00 PM and Saturdays 8:00 to 12:00 Noon Who may avail of the service? All MOWD/Primewater concessionaires wish to transfer/change responsibility of water service. What are the requirements? 1. 2 pcs 2 x 2 recent photo 2. Photocopy of any valid I.D. 3. Photocopy of the Deed of Sale for concessionaires/for new owners of the residence of business establishment. 4. Attend Orientation Seminar (scheduled every Wednesdays and Fridays, 2 :00Pm -3:00PM at MOWD Mess Hall) 5. Barangay Clearance.

About the Service: Collection service is rendered at the PrimeWater Metro Ozamiz Main Office, Public Mall Sub Office, Clarin and Tudela Sub Collection Office and Payment Centers. Schedule of availability of Services Main Office- Mondays to Fridays 8:00Am to 5:00PM and Saturdays 8:00AM to 12:00Noon. Public Mall- Mondays to Fridays 9:00AM to 4:00PM and Saturdays 9:00AM to 12:00Noon

Clarin Sub-Collection Office (Gata Daku Ccop.)- scheduled every last week of the month base on the due dates. Tudela Sub-Collection Office (Tudela Municipal Hall)- scheduled every last Week of the month base on the due dates. Payment Centers/Bayad Centers- Monday to Sunday depends on the Availability of payment centers. PRIMEWATER METRO OZAMIZ OFFICES

Duration Person Step Applicant / Client Service Provider Form of Activity In-Charge

Get queue 1 Customer secures Queue number 20 seconds Customer number

Present statement of account/Billing Queue 2. statement and queue number to Number/Billing 20 seconds Customer teller/s. Statement

Customers 3 Payment Cash/Check 2 minutes Cashier/s

Get official receipt and check for the 4 1 minute Customer correctness of account being paid.

END OF TRANSACTION

What are the requirements to avail the service? 1. PrimeWater Metro Ozamiz Statement of Account 2. Cash

How to Avail of the Service:

Duration Person Step Applicant / Client Service Provider Form of Activity In-Charge

Fall in line at the teller counter or 1 secure queue number if there’s Customer any

Present statement of account / Billing 2. 1 minute Customer water bill Statement

Customer/s 3 Payment of cash to teller/s 3 minutes Cashier/s

Get official receipt and check for Official 4 the correctness of account being 1 minute Customer Receipt paid

END OF TRANSACTION

NOTICE OF INTERRUPTION OF WATER SUPPLY MOWD and PrimeWater Metro Ozamiz shall announce all scheduled water service interruption in all covered service areas at least three (3) days before the scheduled interruption via the MOWD/ PrimeWater Metro Ozamiz Facebook Page, Text Blast or any other means of communication. In cases of emergency repairs and maintenance work which may affect the service areas, advisories shall likewise be posted on its’ FB Page and text blasting shall be undertaken for concessionaires information at the soonest time possible. RULES ON DISCONNECTION OF ACCOUNTS I. PrimeWater Metro Ozamiz reserves the right to disconnect the existing service lines for any of the following reasons; a. Non-payment of water bill b. Voluntary disconnection request from customer c. Fraudulent use of water d. Repairs e. Prohibiting PrimeWater representative to enter into Customer premises in the performance of his official activities f. Illegal acts mentioned in RA 8041 g. Violation of any terms in the Contract h. Fortuitous events or causes beyond the control of PrimeWater

WATER CONSERVATION TIPS

• Every little drip counts. Replace worn out sapatilya (washers and fix all leaky pipes, water containers and toilet tanks. • Place a brick, a jug with stones or a bottle filled with water inside the toilet tank to cut in water used in every flush. • Avoid flushing the toilet unnecessarily. Put discarded tissues in the bin rather than in the toilet bowl. • Collect water dripping from air conditioners, use it to wash your mop, water the plants or flush the toilet. • Reuse towels and wear clothes such as pants twice or more before washings. • Organize your laundry schedule and wait until you have a full load before you use the washing machine. • Keep a bucket in the bathroom and laundry area for the grey water. Use this water to flush your toilet, clean the laundry area and car and port to dampen dusty road. • Wash fruits and vegetables in a pan instead of running water from taps, reuse the water for watering the plants. • Do not throw rice wash down the drain, use it for washing dishes by hand, and collect the grey water for other purposes. • Thaw frozen meat in the refrigerator overnight, not on running water. • Use fewer cooking and dining utensils and dishes to cut down on the water needed for dishwashing. • When boiling water, fill the kettle with just enough for your needs. • Never waste water served during meals, drink it up. • Don’t let the water run when you wash the dishes by hand and collect the grey water for other purposes. • Water your plants after 5pm when temperature is cooler to minimize evaporation. Water them only when necessary. Spread a layer of mulch around plants and trees to retain water and reduce evaporation. • Harvest rainwater through the gutter and use the water collected for your essential needs.

METRO OZAMIZ WATER DISTRICT

Metro Ozamiz Water District, a non-profit but service oriented entity, envisions to improve the people’s quality of life, health and sanitation with sustainable water supply.

We are committed to provide a 24 hours, safe, adequate, affordable and potable water supply to the consuming public, through an inspired leadership with the support of employees truly dedicated to promote the highest quality of service.

MOWD IN PARTNERSHIP WITH PRIMEWATER INFRASTRUCTURE CORPORATION

METRO OZAMIZ WATER DISTRICT (MOWD) subject to the terms and conditions as stipulated at Section 3. Grant of Concession Rights of the Joint Venture Agreement hereby designates and appoints PRIMEWATER INFRASTRUCTURE CORPORATION, or any of its assignees or successors in interest, during the Term of the Agreement, the sole and exclusive right to finance, develop, rehabilitate, improve, expand, operate and maintain the Water Supply System and Septage Management Facilities, including, but not limited to, the right to bill and collect Total Tariff from Consumers for Water Supply and Septage Management Services and the right to operate, rehabilitate, and/or decommission the Water Supply and Septage Management Facilities. MOWD further grants PRIMEWATER the right to provide Septage Management Services to the consumers of neighboring cities and/or municipalities, and accordingly use Septage Management Facilities in the JV Area for such purpose, subject to the payment of the necessary tipping fees to PRIMEWATER, which tipping fees shall be considered as revenues of PRIMEWATER from the JV Project and, as such, shall be taken into account in the computation of Environment Fees of Consumers of the JV Area.

OUTLINE OF THE SERVICE AREA

1.1 Ozamiz City

Ozamiz City is nestled at the entrance of the rich Panguil Bay in Northern Mindanao with an estimated land area of 16,407 hectares. Behind it stands the 7,956 feet Malindang Mountain. It is bounded in the north by the Mindanao Sea: in the east by Iligan Bay and Panguil Bay, which separate from its twin city of Tangub; and in the west by the Municipality of Don Victoriano. It is cradled along the coast by Panguil Bay. It is extremely rugged terrain in the interior and its commercial activities center around the coastal areas. A. 1.2 Service Area

The present service area of MOWD/PRIMEWATER in Ozamiz City includes 50 barangays and 35 of which are serviced by the utility. The barangays served by MOWD/PRIMEWATER includes: 50th Barangay, Aguada, Bagakay, Baybay Triunfo, Bañadero, Carangan, Carmen Annex, Catadman, Doña Consuelo, Embargo, Gango, Kinangay Norte, Kinangay Sur, Labo, Lam-an, Lapasan, Lupagan, Malaubang, Maningcol, Mialen, Molicay, Poblacion 1, Poblacion 2, Poblacion 3, Poblacion 4, Port Road, San Antonio, San Roque, Clarin, San Roque, Ozamiz, Segatic Daku, Segatic Diot, Sta. Cruz, Tinacla-an, and Tinago. The total service area is 311 hectares

A. 2.1 Clarin The municipality of Clarin lies in the central portion of the province of Misamis Occidental which is located in the northwestern part of Mindanao and is politically subdivided into twenty-nine (29) barangays. It is bounded in the north by the municipality of Tudela and in the south by the cities of Ozamiz and Tangub; in the east by Panguil Bay and in the west by the province of Zamboanga del Sur. Topography of the municipality is characterized by low flat elevation in the urban areas. The coast line consists of alluvial soils and some swamplands with an average elevation of 2.1 meters above sea level. There are two (2) major rivers which traverse the town; these are the Clarin River in the Northern part of the municipality and the Labo River in its southern part. B 2.2 Tudela

The municipality of Tudela lies in the central portion of the province of Misamis Occidental which is located in the northwestern part of Mindanao. It is bounded in the north by the Municipality of Sinacaban; in the south by the Municipality of Clarin; in the west by the Municipality of Don Victoriano Tudela is accessible by land transportation. There are buses serving the routes connecting Tudela with Ozamiz and Dipolog City or Pagadian City. Jeepneys link Tudela to some barangays and neighboring municipalities like Clarin and Ozamiz City. Multicabs and motorelas are used within the poblacion. B 2.3 Service Area The municipality has a total population of 23,038 in 4,617 households based on the 2000 census with an average number of persons per household of 6.0. The poblacion composed of fourteen (14) barangays had a total population of 6,111 corresponding to about 873 households. In that same census year, the municipality increased by 233 from the 1995 census count of 22,805 with an average annual growth rate of 0.20 %. For the design year 2010, the population is projected to be 25,940. Barangays serviced by MOWD/PRIMEWATER includes: Barra, Basirang, Napu, Cabol- anonan, Hulpa, Naporog, Taguima, Upper Centro, Sebac, Pan-ay Diot, Nailon and De la Paz, Clarin, Pan-ay, Lupagan.