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Annual Report 2019-2020 a Strategic CONTENTS A STRATEGIC YEAR CLICKABLE AT ALL TIMES! FOR INCREASING OUR SOCIAL IMPACT MESSAGE FROM THE PRESIDENT MESSAGE FROM THE EXECUTIVE DIRECTOR BOARD OF DIRECTORS ANNUAL REPORT AND THE CENTRE’S TEAM STRATEGIC PLAN 2019-2020 SPECIALIZED ADDICTION HELPLINES APRIL 1ST, 2019 TO MARCH 31ST, 2020 The Centre’s Foundation Financial Statements INFORMATION AND REFERRAL CENTRE TELEPHONE WEB SITES GRAPHIC DESIGN: MUSTANG GRAPHIX OF GREATER MONTRÉAL 514 527-1375 INFO-REFERENCE.QC.CA WRITING: LUCIE KECHICHIAN 3155 RUE HOCHELAGA, BUREAU 101 211QC.CA PROOF READING: MICHAËL MAGNY MONTRÉAL (QUÉBEC) H1W 1G4 E-MAIL DROGUE-AIDEREFERENCE.QC.CA TRANSLATION: MARIA RIGAS [email protected] AIDEJEU.CA REGISTERED CHARITY NUMBER N° 10689 5840 RR001 A MESSAGE FROM THE BOARD OF DIRECTORS PRESIDENT ANNUAL REPORT 2019 APRIL 1ST, 2019 TO MARCH 31ST, 2020 20 Therefore, the Board members and I adopted the innovative MESSAGE FROM THE PRESIDENT EXCITING GROWTH and ambitious five-year Strategic Plan which ended with the implementation of 211 in all of Greater Montréal in January MESSAGE FROM The time has come for me to give up my seat as President THE EXECUTIVE DIRECTOR 2018. A new path for the future opened up for the Centre of the Information and Referral Centre of Greater Montréal's who is becoming more and more a key player in social BOARD OF DIRECTORS Board of Directors, in accordance with the Centre’s General development. It was therefore with pride that I congratulated AND THE CENTRE’S TEAM Regulations. I have sat on the Board as President for over our Executive Director in February for receiving the award a decade, since April 2008, to be exact, and it has been an STRATEGIC PLAN of Leadersphip de Centraide du Grand Montréal for her honour for me to stand by the Centre during that period of determination in first rallying her team and then municipal SPECIALIZED ADDICTION significant changes. What a long way the team have come HELPLINES and socio-community partners behind this vast project. and what giant steps they have taken. These last months have taught us that the Centre has not I have collaborated with two Executive Directors devoted only fulfilled its role, but proved, day after day, call after call, to the Centre’s mission «Helping Through Information». The the relevance and essential character of its mission. first being Lorraine Bilocq-Lebeau who steered the Centre, Today, as I'm getting ready to pass the torch onto my against the odds, towards financial stability with quiet successor, I can’t help looking back and rejoicing at determination. The foundation for financial diversification what has been accomplished during the last 12 years in was laid under her management and I was thus able to which I not only governed the organization, but especially Me Louis-Philippe Bourgeois, CRIA appreciate positive budgetary impacts during the first years participated in the exciting growth of the Centre along with of my mandate, whether it was by developing specialized my colleagues on the Board of Directors. Dunton Rainville S.E.N.C.R.L. helplines in addiction, the Referral Helpline for Seniors or by launching the TeleCounseling for Excessive Gamblers pilot Thank you to this committed group of people within the project. Board who have given me their full support throughout my mandate. And of course, thank you to Pierrette Gagné The Centre’s Foundation Then in July 2013, the Board of Directors welcomed the who, during my seven years of presidency, knew how to new Executive Director, Pierrette Gagné, within an economic Financial Statements spark deep reflections within the Board that gave way to and social context marked by financial uncertainty in the unanimous strategic choices. Finally, I want to thank the community sector and a complete overhaul of the Health Centre’s amazing team who met many challenges all along and Social Services network which presented untold this era of major changes and even recently during the challenges for the Centre. This time was also the stage COVID context where more than ever, the Centre had to for major changes affecting everyone in the management help people touched by this emergency situation. and broadcast of information. The Centre had no choice adapting: information is at the heart of IRCGM’s mission. I wish you all a great journey! A MESSAGE FROM THE EXECUTIVE DIRECTOR A CHALLENGING YEAR ANNUAL REPORT 2019 APRIL 1ST, 2019 TO MARCH 31ST, 2020 20 If we had been told at the start of the fiscal year that we Today, we find ourselves with a positive balance sheet for MESSAGE FROM THE PRESIDENT would need to be ready to navigate through such a storm the 1st year of the three-year plan, with many goals on within the pandemic, I do not know what the level of the verge of being reached, as you will see in the following MESSAGE FROM THE EXECUTIVE DIRECTOR confidence in our means would have been. Looking in the pages. We have strengthened our positioning and we rear-view mirror now, one thing is certain, I can say that the can affirm that the relevance of the 211 service is now BOARD OF DIRECTORS elements of the Strategic Plan that were put in place during recognized by municipal and community players, as well as, AND THE CENTRE’S TEAM the year, not only allowed us to get through the turbulence by the Health and Social Services network. We worked as STRATEGIC PLAN seamlessly, but also gave us undeniable assets to ensure a a team! And this certainly made a difference when having to quality service of support, help and referral. I am extremely put in every effort to better help vulnerable clientele. SPECIALIZED ADDICTION proud of what my team has accomplished! HELPLINES Thank you to our partners for their confidence and for 2019-2020 began with the adoption of a clear game plan counting on us! We hope these alliances will grow and for the next three years and the progressive implementation give way to new initiatives that will allow us to continue on of strategic actions for each goal. Emphasis was placed on together and fulfill our mission in a world transformed. those who will take over, quality follow-up, opening up to complementary partnerships, as well as, the documentation of our technological process. Mrs. Pierrette Gagné All these ingredients allowed us, without question, to adapt ourselves very quickly to all the changes caused by Executive Director COVID-19, with agility and efficiency. The right people were at the right place, the tools for collaborative work from home and distance learning were The Centre’s Foundation already well-established. Above all, the ability and 150 % commitment of each member of the team never faltered. Financial Statements I wish to express all my gratitude for all the people you have helped, listened to and guided within an ever-evolving, complex situation. THE INFORMATION AND REFERRAL CENTRE OF GREATER MONTRÉAL: WHAT A TEAM! ANNUAL REPORT 2019 APRIL 1ST, 2019 TO MARCH 31ST, 2020 20 THANK YOU TO OUR BOARD OF DIRECTORS MESSAGE FROM THE PRESIDENT FOR ITS UNWAVERING SUPPORT MANAGEMENT TEAM MESSAGE FROM Mrs. Pierrette Gagné, Executive Director THE EXECUTIVE DIRECTOR Mrs. Manon Côté, Assistant to the Director and 211 Counselor BOARD OF DIRECTORS AND THE CENTRE’S TEAM STRATEGIC PLAN ADMINISTRATION AND FINANCES SPECIALIZED ADDICTION Mr. Alain Barsalou, Director of Finances and Administration. HELPLINES 1 2 3 4 Mrs. Geneviève Farley, Paymaster Mr. Roger Lambert, Maintenance SPECIALIZED HELPINES IN ADDICTION Mrs. Hélène Hamel, Director 5 6 7 8 Mrs. Maxime Miranda, Coordinator of Development Mrs. Marie-Christine Palardy, Project Manager, Database PRESIDENT ADMINISTRATORS Mrs. Nancy Rocha, Manager, TeleCounseling Programme 1 Me Louis-Philippe Bourgeois, CRIA, 4 Mrs. Valérie Dubreuil, Director, DUNTON RAINVILLE S.E.N.C.R.L Development and Communications, 211 The Centre’s Foundation Dans la rue 1ST VICE-PRESIDENT Mrs. Brigitte Gagnon-Boudreau, Director of 211 and Partnerships Financial Statements 5 Mrs. Marie-Claude Elie, Main Partner, 2 Mr. Houssine Dridi, Ph.D., Professor, Google Canada Mrs. Sabrina Larocque, Info-Referral Coordinator Université du Québec à Montréal 6 Mrs. Pierrette Gagné, Executive Director, TECHNOLOGY AND SOCIAL ANALYSIS TREASURER Information and Referral Centre of Greater Montréal Mr. Mathieu Chaurette, Director 3 Mr. Pierre Emmanuel Paradis, Economist and President of AppEco 7 Mr. Yves Millette, retired COMMUNICATIONS AND COMMUNITY RELATIONS SECRETARY 8 Mr. Hugo Morissette, CRHA, Director, Analysis and Public affairs, Cabinet de Mrs. Lucie Kechichian, Director Mr. Jacques R. Lemieux relations publiques NATIONAL Mrs. Johanne Mongeau THE INFORMATION AND REFERRAL CENTRE OF GREATER MONTRÉAL TEAM ANNUAL REPORT 2019 APRIL 1ST, 2019 TO MARCH 31ST, 2020 20 MESSAGE FROM THE PRESIDENT MESSAGE FROM THE EXECUTIVE DIRECTOR RESEARCH AND PUBLISHING Mr. Alexis Beaulieu-Thibodeau, Counselor Mrs. Isabelle Provencher, Counselor BOARD OF DIRECTORS Mrs. Sophie Isabelle Gaumond Velasquez, Mr. Gil Bellemare, Counselor Mr. Érick-André Leroux, Counselor AND THE CENTRE’S TEAM Researcher, 211 Mrs. Isabelle Bernard, Counselor Mrs. Estelle Arcand, Counselor STRATEGIC PLAN Mr. Michaël Magny, Researcher, 211 Mrs. Bianka Constantin Parent, Counselor Mrs. Sophie Duchesne, Counselor SPECIALIZED ADDICTION HELPLINES Mr. Benjamin Mathieu, Researcher, 211 Mrs. Monique Côté, Counselor Mr. Jean-François Paradis, Counselor Mrs. Julie Boisseau, Researcher, 211 Mrs. Sophie Duchesne, Counselor Mrs. Maxime Miranda, Counselor Mr. David Galipeau, Counselor Mrs. Isabelle Cyr, Counselor COUNSELORS Mr. Érick-André Leroux, Counselor Mr. Jacques Ducharme, M. Ps, Supervisor Mrs. Latifa Barutwanayo, Counselor, 211 Mrs. Maxime Miranda, Counselor Mrs. Myriam Belley, Counselor, 211, Mrs. Maria Rigas, Counselor VOLUNTEERS Service Quality Manager Mr. Jacob Roussel, Counselor Mrs. Lorraine Bilocq Lebeau Mrs. Julie Boulay-Leroux, Counselor, 211 Mr. Zakari Tremblay-Goyette, Counselor Mr. Michel Lefèvre Mrs. Anne Desjardins, Counselor, 211 Mrs.
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