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Florida EBT Proposal Presented to 5 Company Profile and Experience 4.2.6.1 Corporate and Organization Structure 5 Company Profile and Experience ITN Section 4.2.6 4.2.6.1 Corporate and Organization Structure The Respondent shall provide a description of its corporate organization. In addition, the Respondent shall confirm that all customer service call center staff performing services under the terms and conditions of this award will be located within the United States. FIS confirms that all customer service call center staff performing services under the terms and conditions of this ITN will be based within the United States. FIS, a Fortune 500 company, is the leading provider of financial institution core processing; EBT processing for state government agencies; prepaid card solutions; card issuer and transaction processing services; and providing services for financial institutions and retailers throughout the world. Headquartered in Jacksonville, Florida, FIS has a strong global presence, serving more than 14,000 financial institutions in more than 100 countries worldwide. FIS has processing and technology relationships with 40 of the top 50 global banks, including eight of the top 10. FIS is a member of Standard & Poor‘s (S&P) 500® Index, and were named the number one overall financial technology provider in the world by American Banker and Financial Insights (FinTech100). We are also pleased to have been recognized by numerous industry experts for our strong market presence, service excellence, financial performance, and product innovation: Identified by Aite Group as ―the most used and most admired core banking vendor by CIOs of the top 120 banks in North America by asset size‖ Named ―Best Prepaid Service Provider‖ by a panel of experts from across Europe for innovation and best practices within the prepaid industry Named to Business Week‘s ―InfoTech 100,‖ a ranking of the top technology companies that have managed to thrive in the face of the global recession Named one of the top five leaders in the Technology Innovation category for our Credit Union Fraud Claim Automation Solution during the FSO Knowledge Exchange‘s (FSOkx) 3rd Annual Financial Services Industry Transformation and Outsourcing Strategies Forum Ranked as the number one mobile banking vendor by ABI Research June 12, 2012 5 -1 ITN 02F12GC1 Florida EBT Proposal Presented to 5 Company Profile and Experience 4.2.6.1 Corporate and Organization Structure Our ability to drive long-term value for our clients and shareholders depends on our capacity to adapt to an increasingly dynamic and global marketplace without compromising our standards of excellence. In spite of the constant flux in today‘s economy, FIS is stronger, more competitive, and better equipped to meet the needs of the industries we serve, which continues to experience significant change. We remain highly committed to serving our clients and contributing to their continued growth and long-term success and to the success of FIS. FIS traces our roots to the 1960s and we have grown through targeted, disciplined, and successfully integrated acquisitions and mergers with companies such as EDS, Alltel, Certegy, BankWare, Aurum Technology, InterCept, MSI, eFunds Corporation (in 2007), and Metavante (in 2009). FIS, as a legal entity, officially came into existence in 2006. Our predecessor company, Fidelity National Financial (NYSE:FNF), acquired both Alltel Information Services (formerly Systematics) and Certegy in 2003, thus creating the Fidelity National Information Services (FIS) division. In 2006, FNF spun off Fidelity National Information Services, Inc. as a separate, publicly traded company (NYSE:FIS). Though we are now a part of the global FIS organization, we will be contracting with the Florida DCF as eFunds Corporation. FIS Background Information TYPE DATA Date Established 2006 as publically traded company; predecessor companies trace back to 1968 Ownership Public — NYSE:FIS Total Employees 33,000+ June 12, 2012 5 -2 ITN 02F12GC1 Florida EBT Proposal Presented to 5 Company Profile and Experience 4.2.6.2 Description of the Respondent’s and Subcontractors (if any) Organizational Qualifications FINANCIAL STABILITY In 2011, FIS‘ world-wide total revenue was $5.7 billion. While we proudly serve financial institutions, FIS is not a financial institution. FIS has an exceptionally strong global customer base and a broad product portfolio that allows us to successfully weather the current economic challenges. These are FIS‘ Senior Credit Facilities Credit Ratings: Standard & Poor‘s BB Moody‘s Investors Service Ba1 Fitch Ratings BB+ FIS‘ Dun & Bradstreet (D&B) 5A2 Our principal financial organization is M&I Marshall & Ilsley Bank. The responsible representative is: Elaine Keller, Treasury Management Services AVP Telephone 608.562.7217 Fax 608.562.3180 129 E. Bridge St. New Lisbon, WI 53950 [email protected] 4.2.6.2 Description of the Respondent’s and Subcontractors (if any) Organizational Qualifications Respondent’s shall demonstrate their experience (and subcontractors, if any) in providing the same type(s) and scope of services which it will be responsible for as specified in Appendix I, Attachment I. Preference will be given to Respondents who have performed, managed and/or delivered the scope and types of EBT/EFT services identified in this ITN subsection as either a prime or subcontractor within the past five (5) years to a customer(s) with a similar scope of services as specified in Appendix I, Attachment I. Respondents should also demonstrate experience in processing large volumes of automated transactions. The experience shall be demonstrated as well for subcontractors (if any). For each of the following services experience requirements, Respondent’s must identify: . The total number years of experience for the service . Description of the project(s) for which the service was provided . Whether the specified service was performed as a prime contractor or subcontractor . A clear indication of the Respondent’s ability to perform the specified services to meet the requirements of this ITN FIS offers 20 years of EBT operations, implementation, conversion, and maintenance to the State of Florida. The following project profiles showcase our experience meeting and exceeding the needs of our customers as an EBT prime contractor and subcontractor. Profiles for our proposed subcontractors for WIC services, Custom Data Processing, Inc. (CDP) and prepaid cards, U.S. Bank, are also provided in this section. June 12, 2012 5 -3 ITN 02F12GC1 Florida EBT Proposal Presented to 5 Company Profile and Experience 4.2.6.2 Description of the Respondent’s and Subcontractors (if any) Organizational Qualifications EBT PRIME CONTRACTOR PROJECT PROFILES FIS Government Solutions was awarded Arkansas EBT Project the current contract for the Arkansas Department of Human Services (DHS) in Customer From 1996–2009 (subcontractor) December 2008. Beginning in 1996 Customer From 2009-Present (prime contractor) though, as the subcontractor for the SAS SNAP and Cash Project, FIS provided project management, transaction processing, FIS‘ 203,000 Households administrative terminal application, EBT- only software and acquiring, state training materials, EBT Gateway switching for interoperability, financial settlement and reconciliation services, 24/7 customer services, retailer services and operational support for the State of Arkansas through 2003. During the next Arkansas contract, beginning in 2003, FIS performed all EBT-only POS terminal driving. In February 2010, Arkansas successfully converted back to the FIS ebtEDGE System. This efficient transition was the result of our thorough conversion strategy, which concentrated on defining transition activities such as conversion of the client database, EBT cards, PINs and existing benefits, the loading of historical information such as transaction history into FIS‘ Data Warehouse, recontracting retailers, deploying and installing VeriFone Vx 510 POS devices, and establishing State connectivity. This conversion was completed on time. In addition, FIS redesigned the Arkansas EBT card, moved calls to our U.S.-based customer and retailer call centers, and documented accurate and detailed requirements. During the spring of 2011, numerous counties in the State of Arkansas were impacted by severe storms, tornadoes, and floods, thus resulting in the declaration of a federal disaster. In an effort to support benefit issuance for these victims, FIS revised our programming to drop ship cards for the State directly to clients and local offices. June 12, 2012 5 -4 ITN 02F12GC1 Florida EBT Proposal Presented to 5 Company Profile and Experience 4.2.6.2 Description of the Respondent’s and Subcontractors (if any) Organizational Qualifications Currently under our second contract with the Kansas Department of Social and Kansas EBT Project Rehabilitation Services (DSRS), FIS has been the prime EBT services provider to the State for more than 14 years. We entered into our Customer Since 1996 first contract with the State of Kansas in February 1996. As a first-time EBT SNAP and Cash implementation, this project required the Child Care Parent Pays Provider management of a full conversion from a paper- 152,000 Households based system to EBT including: transaction processing services; FIS‘ administrative “Overall, I would rate the quality of service FIS terminal; EBT-only software and acquiring; Government Solutions has provided to the state of Kansas as exceptional. I appreciate their honesty,
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