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Business Banking WELCOME GUIDE

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Business Banking WELCOME GUIDE Welcome to Citizens Business Bank Business Banking WELCOME GUIDE October 1, 2018 Dear Valued Customer, On August 10, 2018, Citizens Business Bank successfully completed the merger of Community Bank. As a result, you now have access to a broader and more dynamic range of financial services and benefits as well as the convenience of 68 locations serving the Inland Empire, Ventura County, Santa Barbara County, Los Angeles County, Orange County, San Diego County, and the Central Valley area of California. The conversion of Community Bank products and services to Citizens Business Bank products and services will take place on November 9, 2018. In our effort to make this a smooth transition for you, we want to let you know about some important upcoming changes. Please carefully review the Welcome Guide, which contains important details about how this conversion affects you, including changes to your current products and services, the names of your new financial products, and specific information regarding Citizens Business Bank’s products, services, and fees. We are committed to helping you through this transition by focusing on the things that matter most to us: quality relationship banking, superior products and services, and you, our valued customer. If you have any questions or wish to learn more about what we have to offer, please contact your Business Financial Center or call 888.222.5432. We value your relationship and look forward to serving you. Sincerely, David A. Brager Executive Vice President Sales Division Manager CONTENTS Frequently Asked Questions ............................................................................................................. 6 Business Banking Products and Services Comparison Chart ............................................... 9 Business General Fees Comparison Chart ..................................................................................16 Treasury Management Products and Services Comparison Chart ....................................21 International Services Comparison Chart ...................................................................................26 Business Banking Products and Services ...................................................................................28 Business General Fees ........................................................................................................................32 Treasury Management Services Schedule of Standard Fees ..............................................34 Treasury Management Services Agreement ..............................................................................39 International Services Agreement .................................................................................................57 International Services Fees ............................................................................................................. 60 Disclosure Information and Agreement ...................................................................................... 61 Locations ................................................................................................................................................ 80 Member FDIC | Equal Housing Lender Frequently Asked Questions for former Community Bank customers Welcome to Citizens Business Bank! Community Bank customers are now offi cially part of the Citizens Business Bank family. Former Community Bank branches became Citizens Business Bank Business Financial Centers, and you may conduct business at any of our 68 Business Financial Centers. Below, you will fi nd answers to some commonly asked questions regarding the merger of Community Bank with Citizens Business Bank. If you have a question that is not answered below, please contact your Business Financial Center, or visit cbbank.com/communitybank. How will my account change once it is moved to Citizens Business Bank? Please review the products and services comparison charts in this Welcome Guide, which outlines how your Community Bank accounts will convert to Citizens Business Bank accounts. If you feel another account type or service better fi ts your needs, please contact your Business Financial Center. We have a wide array of accounts to choose from. What will happen to my direct deposit and other electronic deposits and payments? Your direct deposit and other electronic deposits and payments will automatically transfer to Citizens Business Bank. There is no action required on your part. After November 9, 2018, your bank routing number will change to Citizens Business Bank’s routing number (122234149). Beginning November 12, 2018, Citizens Business Bank will notify your direct deposit and other electronic deposit and payment initiators of your routing number change. Will I be able to continue using my checks, deposit slips, and other account supplies? Yes, you may continue to use your current supply of checks, deposit slips, and other account supplies. Please contact your Business Financial Center when it is time to reorder or call us at 888.222.5432. 6 Business Banking Equal Housing Lender | Member FDIC FAQ0818 Page 1 How will my ATM or Debit Card be aff ected? You may continue to use your existing Community Bank ATM or Debit Card as usual. A new Citizens Business Bank ATM or Debit Card will be mailed to you in November 2018. Additional information about your new Citizens Business Bank ATM or Debit Card is provided in this Welcome Guide. Will I continue to receive monthly bank account statements? There will be no change in the delivery of your bank account statements. However, you will receive a separate paper statement (a cutoff statement) that will cover your bank account from the end of your last statement cycle through the end of the day, November 9, 2018. Your fi rst Citizens Business Bank account statement will begin on November 10, 2018, and proceed through the end of your regular statement cycle. Will I continue to receive monthly account analysis statements? Contact your local Business Financial Center to receive a copy of your monthly account analysis statement. Will my Safe Deposit Box be aff ected? Your existing Safe Deposit Box Agreement will remain in eff ect. Any changes will be outlined in this Welcome Guide. Will my Online Banking, Mobile Banking, Remote Deposit Capture, Mobile Deposit Capture, and Bill Pay services be aff ected? You may continue to use your existing Online Banking, Mobile Banking, Remote Deposit Capture, Mobile Deposit Capture, and Bill Pay services. Any changes will be outlined in a future communication for Online Banking and Treasury Management products. What happens to payments I have scheduled in Bill Pay? All scheduled bill payments will be processed without interruption. Where do I send my loan payments? The mailing address for loan payments will not change. How will this aff ect my banking relationship? In most cases, your Relationship Manager and team of bankers will remain the same. Citizens Business Bank is dedicated to serving you by building long-term relationships, providing quality fi nancial services, and creating solutions customized to your needs. We look forward to getting to know you and assisting you with all of your fi nancial service needs. Equal Housing Lender | Member FDIC FAQ0818 Page 2 Business Banking 7 8 Business Banking BUSINESS BANKING PRODUCTS AND SERVICES COMPARISON CHART Citizens Business Bank offers a wide array of financial products and services to meet your business banking needs. The following BUSINESSBusiness Banking BANKING Products PRODUCTS and Services AND Comparison SERVICES Chart COMPARISON identifies your current CHART Community Bank products and services and outlines how your account(s) will convert into Citizens Business Bank products and services effective after November 9, 2018. If you are unsure what account(s) you currently have, please refer to your monthly statement where the account name appears in the Summary of AccountsCitizens Business section forBank checking, offers amoney wide arraymarket of and financial savings products. and services to meet your business banking needs. The following Business Banking Products and Services Comparison Chart identifies your current Community Bank products and services and outlines howPlease your note account(s) that features, will convert fees, andinto minimumCitizens Business balance Bank requirements products and between services each effective bank’s after corresponding November 9products, 2018. If may you arediffer, unsure and whatfees mayaccount(s) occur whereyou currently previously have, there please were refer none. to your It is monthlyimportant statement that you where review the the account enclosed name Business appears Banking in the Products Summary and of AccountsServices, Businesssection for General checking, Fees, money Disclosure market Information and savings and. Agreement, International Services Agreement, Treasury Management Fees and Agreement and additional important information. Contact your Business Financial Center or call 888.222.5432 for current interestPlease note rates that and features, annual percentage fees, and minimum yields. balance requirements between each bank’s corresponding products may differ, and fees may occur where previously there were none. It is important that you review the enclosed Business Banking Products and Services, Business General Fees, Disclosure Information and Agreement, International Services Agreement, Treasury Management Fees and AgreementFORMER and additional Account important Name information. Contact
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