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PDF in Italian and English on the Internet Website: FORMATS Authentic development includes efforts to bring about an integral improvement to the quality of human life, and this entails considering the setting in which people live their lives. These settings influence the way we think, feel and act. In our rooms, our homes, our workplaces and neighbourhoods, we use our environment as a way of expressing our identity. We make every effort to adapt to our environment, but when it is disorderly, chaotic or saturated with noise and ugliness, such over-stimulation makes it difficult to find ourselves integrated and happy. “Praise be to you”, J.Bergoglio (Pope Francis), 2015 CONTENTS CORPORATE SOCIAL RESPONSIBILITY REPORT 4 LETTER FROM THE CHAIRMAN 5 METHODOLOGICAL NOTE 8 THE FOUNDATIONS .......................................................................................................................................................................................10 SOCIAL AND ENVIRONMENTAL-ORIENTED POLICIES AND GUIDELINES ...............................................................................10 MATERIALITY ANALYSIS ..............................................................................................................................................................................10 REPORT CONTENTS .......................................................................................................................................................................................12 REPORT BOUNDARY ......................................................................................................................................................................................13 PROCESS OF DRAWING UP AND ASSURANCE ..................................................................................................................................13 THE COMMITMENT OF PIAGGIO GROUP 15 PIAGGIO’S CORPORATE SOCIAL RESPONSIBILITY MODEL ...........................................................................................................19 GENERATION OF SUSTAINABLE VALUE ................................................................................................................................................20 SUSTAINABILITY STRATEGY .......................................................................................................................................................................21 STAKEHOLDER INVOLVEMENT ................................................................................................................................................................22 THE PROCESS OF THE SUSTAINABILITY PLAN ..................................................................................................................................26 GROUP PROFILE 28 THE PIAGGIO GROUP BUSINESS MODEL .............................................................................................................................................30 CORPORATE STRUCTURE ...........................................................................................................................................................................33 MAIN EVENTS AND RECOGNITIONS IN 2018 ....................................................................................................................................34 PIAGGIO - FACTS AND FIGURES ..............................................................................................................................................................35 PIAGGIO GROUP CERTIFICATIONS .........................................................................................................................................................36 CORPORATE GOVERNANCE 38 ROLE OF THE BOARD OF DIRECTORS ................................................................................................................................................... 40 CODE OF ETHICS ...........................................................................................................................................................................................42 ETHICS COMMITTEE ....................................................................................................................................................................................42 ORGANISATIONAL MODEL PURSUANT TO LEGISLATIVE DECREE 231/2001 .......................................................................43 FIGHTING AGAINST CORRUPTION ........................................................................................................................................................43 COMPLIANCE WITH LAWS AND REGULATIONS .............................................................................................................................45 RISK MANAGEMENT 47 THE ECONOMIC DIMENSION 52 2018 RESULTS AND FUTURE OBJECTIVES ............................................................................................................................................54 DETERMINATION AND DISTRIBUTION OF ADDED VALUE ..........................................................................................................54 PUBLIC GRANTS AND TAX BENEFITS ....................................................................................................................................................56 VALUE FOR SHAREHOLDERS ....................................................................................................................................................................57 COMMUNICATION WITH SHAREHOLDERS AND INVESTOR RELATIONS .............................................................................58 THE PRODUCT DIMENSION 60 GROUP OBJECTIVE ........................................................................................................................................................................................66 RESEARCH GUIDELINES ..............................................................................................................................................................................67 FUNDED NATIONAL AND EUROPEAN PROJECTS ............................................................................................................................75 MEETING CUSTOMER REQUIREMENTS ................................................................................................................................................78 THE ENVIRONMENTAL DIMENSION 93 VEHICLES PRODUCED .................................................................................................................................................................................96 ENVIRONMENTAL MANAGEMENT SYSTEM ......................................................................................................................................97 ENVIRONMENTAL CERTIFICATIONS ......................................................................................................................................................97 REDUCTION OF ENERGY CONSUMPTION ...........................................................................................................................................97 REDUCING EMISSIONS OF CO2 AND OTHER POLLUTANTS .........................................................................................................99 CONSERVING WATER RESOURCES........................................................................................................................................................101 WASTE HANDLING AND RECOVERING..............................................................................................................................................102 ENVIRONMENTAL SPENDING AND INVESTMENTS ......................................................................................................................103 LOGISTICS .......................................................................................................................................................................................................104 THE SOCIAL DIMENSION 106 RESPECTING HUMAN RIGHTS ................................................................................................................................................................108 DEVELOPING HUMAN RESOURCES .......................................................................................................................................................111 STAFF ..................................................................................................................................................................................................................111 PERSONNEL MANAGEMENT POLICIES ................................................................................................................................................ 113 INDUSTRIAL RELATIONS ........................................................................................................................................................................... 122 OCCUPATIONAL HEALTH AND SAFETY ............................................................................................................................................. 125 RESPONSIBLE MANAGEMENT OF THE SUPPLY CHAIN ............................................................................................................... 129 SUPPORTING LOCAL COMMUNITIES .................................................................................................................................................. 132 CHARITY ACTIVITIES AND
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