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Smart and Tasty Tap Water Arisu - Made by Seoul and Recognized by the UN

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Smart and Tasty Tap Water Arisu - Made by Seoul and Recognized by the UN Smart and Tasty Tap Water Arisu - Made by Seoul and Recognized by the UN SEOUL CITY WATER DELICIOUS ARISU The Office of Waterworks Seoul Metropolitan Government arisu.seoul.go.kr SEOUL CITY WATER DELICIOUS ARISU We promise to supply better tasting tap water. Fresh Arisu water that you can drink straight from the tap. You can trust Arisu as it has passed all 155 water assessment tests. Table of Contents 100 Years History : Seoul’s Tap Water 5 Arisu’s Past and Present 7 People behind Arisu 8 Arisu’s Promise 9 Water Production and Supply Aiming for the highest quality standards 13 Effective Management from the Source 14 Clean and Tasty Arisu 15 Scientific Management of Water Quality 16 Waterworks Research Institute 17 Arisu’s Global Activities Arisu Together with Citizens 21 Efficient Management, Bringing Benefits to the People 22 Customer Service at your Doorstep 23 Place for Relaxation by Arisu 25 Helpful Tips Related to Arisu Publishing office : The office of Waterworks Seoul Metropolitan Government 94 Seosomun-ro, Seodaemun-gu, Seoul Date of publication : July, 2010 Production : Management & Administration Division/ Public Relations Division Tel) 82-2-3146-1210~1219 Fax)82-2-3146-1149 All rights Reserved at the office of Waterworks Seoul Metropolitan Government •Arisu Time Machine• Mobile Water Quality Help Desk and Water Quality Service Vehicle Customer Service Water Quality Testing The First Water Purification Center(Ttukdo) and Eco-friendly Purification Center (Yeongdeungpo) 4 SEOUL CITY WATER DELICIOUS ARISU 100 Years History: Seoul’s Tap Water Arisu’s Past and Present People behind Arisu Arisu’s Promise Water Production and Supply 5 Arisu’s Past and Present Evolution of Seoul’s Waterworks 1903 Colbran and Bostwick are Granted the Waterworks Management Rights. 1908 Opening of the Ttukdo Water Purification Plant. 1941 Completion of the Guui Water Purification Plant. 1961 Establishment of five Waterworks Offices (Shinchon, Mia, Nambu, Bukbu, Joongbu). 1962~1967 Expansion of the Ttukdo, Noryangjin, and Gui Purification Plants; Completion of the Bokwang Purification Plant. 1971~1972 Completion of the Yeongdeungpo Water Purification Plant; Launch of a New Voluntary Help Desk in Each Waterworks Office. 1978~1979 Opening of the Seonyoo, Paldang (Guangam), and Shinwol Purification Plants. 1986 Completion of the Amsa Purification Plant. 1989 Inauguration of the Office of Waterworks Seoul Metropolitan Government. 1990 Opening of the Waterworks Moving Volunteer Group and the 'Dial 121' Call Center. 1998 Completion of Gangbuk Water Purification Plant. 2000 Declaration of the Waterworks Customer Service Code. 2001 Launch of the Office of Waterworks Internet Homepage Commissioning of Meter Reading in the Private Sector; Production of bottled Arisu Water. 2004 Filing for the Arisu Trademark for Seoul Metropolitan Tap Water. 2006 Opening of a One-stop Tap Water Help Desk; Operation of an Indoor Water Pipe Service Team. 2007 Declaration of a Five-year Waterworks Plan to Achieve a 95% Water Rates Revenue. 2009 Awarded the UN Public Administration Service Grand Prize. 2010 Completion of the Environment-friendly Advanced Water Purification Plant in Yeongdeungpo. Authorized as Being Korea Superior Service Quality Institution. Winner of the 2010 Asia Water Industry Project Innovation Award. 6 SEOUL CITY WATER DELICIOUS ARISU Managing water quality an technological development 1972 Designation of the Entire Seoul Metropolitan Area as a Water Quality Conservation Zone. 1989 Launch of the Water Technology Research Institute and the Private Sector Water Surveillance Committee. 1995 Research on Improving the Water Rates Revenue for the Water Distribution System. 1996 Formation of the Tap Water Assessment Committee; Increase in the Number of Items Included in the Water Assessment (533→127 items); 1st Phase of Research on Advanced Purification Plants. 1998 Formation of the Water Assessment Team; Conducts Water Assessments in Each Purification Plant Development of the Remote Meter Automation System. 1999 2nd Phase of Research on Advanced Purification Plants. 2000 ISO14001 Certification; Tap Water Corrosion Inspections and Development of Pipe Corrosion Control Technology 2002 3rd Phase of Research on Advanced Purification plants. 2003 Waterworks Research Institute Designated as a Nationally Certified Virus Testing Institution. 2004 Commenced Research on Membrane Filtration Technology; Seoul Waterworks Research Institute Designated as the First Nationally Authorized Protozoa Test Institute. 2007 Dissemination of Tap Water Quality Report to all Households; Execution of the Arisu Quality Verification System. 2008 Real-time Internet Disclosure of Arisu’s 24-hour Automatic Measurement Results. 2009 Increase in the Number of Water Assessment (145→155 items); Sewage Research and Development (Establishment of a New Department of Sewage Treatment; Sewage Planning Department). 2010 Implementation of the Tasty Water Project. 7 People Behind Arisu. Arisu shares its 100 years of history with its customers - Seoul citizens - through the good times and the bad. Today, around 2000 members of the Arisu family work day and night to deliver happiness and health to the homes of its 10 million customers. On the back of the support and trust of our customers, We hope to continue to deliver high quality water and services for many more centuries to come... Assistant Mayor Director General Audit & Inspection Division Facilities Affiliated Management & Production Water Supply Management business Administration Bureau Bureau Bureau Bureau offices Water Arisu Water Waterworks Waterworks Supply Purification Equipment Research Office Center Management Institute Center 8 SEOUL CITY WATER DELICIOUS ARISU Arisu’s Promise Clean and safe water +α! Tasty Arisu! Arisu promises to deliver upgraded premium water, without the taste and odor of tap water, which is perfectly free from tiny amounts of organic matter. As part of its promise to deliver the finest tasting water, the Seoul Waterworks has start- ed operation of an environmentally-friendly advanced water purification treatment system, incorporating ozone and granular activated carbon (or charcoal), in the Yeongdeungpo Water Purification Centerin June 2010 Plans are in place to expand this system to all of the purification centers in Seoul by 2012. Taste Up↑, Disinfectant odor down↓ Tap water chlorination is a necessary step to ensure the hygiene and safety of tap water by destroying harmful micro-organisms, but it may also add an unpleasant odor to the drinking water. To remove this odor, a system was adopted where- by only the minimum amount of chlorine was added at the purifica- tion plant, then a minimum amount again at the water supply reservoir and circulating pump plant. By dis- persing the injection of chlorine across multiple steps, instead of adding it once at the water purification plant, as in the past, the unpleasant odor can be signifi- cantly reduced. Premium Quality and Premium Service! Arisu’s real-time information about the water quality is available on the Seoul Waterworks homepage and on mobile devices. Such information will continue to be accessible everywhere and anytime through more and more media channels in the future. We will continue our R&D efforts so that customers can trust and drink tasty Arisu water. 9 Arisu Water Purification Center Production Facilities and Water Supply Water supply facilities: Water pipe length: 13,914 km. Water reservoirs: 104 reservoirs, 237 tons. Circulating pump plants: 200 plants. Water hydrants: 1,960,000. Dobong-Gu Production facilities: Nowon-Gu Gangbuk-Gu Production capacity: 470 tons per day Gangbuk Arisu Water (six circulating pump plants and five intake points). Purification Center 1,000,000 tons a day 2009 Production: an average 327 tons per day. Eunpyeong-Gu Gangbuk Seongbuk-Gu Jungnang-Gu Dongdaemun-Gu Jongno-Gu Amsa Arisu Water Seodaemun-Gu Seongdong-Gu Gwangjin-Gu Purification Center Gangso-Gu Mapo-Gu Jung-Gu 1,600,000 tons a day Amsa Gangdong-Gu Yeongdeungpo-Gu Yongsan-Gu Ttukdo Guui Yeongdeungpo-Gu Guui Arisu Water Yangcheon-Gu Yeongdeungpo Arisu Ttukdo Arisu Water Purification Center Purification Center Water Purification Center 650,000 tons a day 300,000 tons a day 750,000 tons a day Songpa-Gu Gwangam Guro-Gu Dongjak-Gu Gangnam-Gu Gwangam Arisu Water Purification Center 450,000 tons a day Gwanak-Gu Geumcheon-Gu Seocho-Gu 10 SEOUL CITY WATER DELICIOUS ARISU Water Production Process Advanced water purification treatment Coagulation Water Water intake chamber A precision water purification reservoir plant sedimentation tank process utilizing the ozone and granular activated carbon Stores water from Distributes and Chemicals and turbid process - specifically the the water purification supplies raw water to matter coagulate to form oxidizing power of ozone and plant until it is water purification folc, which is then the adsorptive power of sent to homes. plants. made to settle. activated carbon. Chlorine Grit chamber injection mixing chamber Filtering chamber A small amount of Stabilizes raw water, Water in the sedimentation chlorine is added as a adjusts water quantity, tank will go through the final step to ensure that and ensures purifica- filtering chamber to filter our tap water is hygienic tion chemicals are well out small impurities, and free from harmful mixed in the water. such as sand and gravel. micro-organisms. 11 Tasty and healthy water, Arisu! Nationally and internationally recognized water, Arisu! June 2009. UN Public Service Award Winner Real-time
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