Marquette University e-Publications@Marquette Management Faculty Research and Publications Management, Department of 5-2013 Examining the Impact of Information Technology on Healthcare Performance: A Theory of Swift and Even Flow (TSEF) Perspective Sarv Devaraj University of Notre Dame Terence T. Ow Marquette University,
[email protected] Rajiv Kohli College of William and Mary Follow this and additional works at: https://epublications.marquette.edu/mgmt_fac Part of the Management Information Systems Commons Recommended Citation Devaraj, Sarv; Ow, Terence T.; and Kohli, Rajiv, "Examining the Impact of Information Technology on Healthcare Performance: A Theory of Swift and Even Flow (TSEF) Perspective" (2013). Management Faculty Research and Publications. 144. https://epublications.marquette.edu/mgmt_fac/144 Marquette University e-Publications@Marquette Management Faculty Research and Publications/College of Business This paper is NOT THE PUBLISHED VERSION; but the author’s final, peer-reviewed manuscript. The published version may be accessed by following the link in the citation below. Journal of Operations Management, Vol. 31, No. 4 (May 2013) : 181-192. DOI. This article is © Elsevier and permission has been granted for this version to appear in e-Publications@Marquette. Elsevier does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Elsevier. Examining the impact of information technology and patient flow on healthcare performance: A Theory of Swift and Even Flow (TSEF) perspective Sarv Devaraj: Management Department, Mendoza College of Business, University of Notre Dame, Notre Dame, IN Terence T. Ow: Management Department, College of Business Administration, Marquette University, Milwaukee, WI Rajiv Kohli: Mason School of Business, College of William & Mary, Williamsburg, VA Abstract The impact of information technologies on manufacturing operations and performance is well established.