Leicester, Leicestershire and Rutland Adult Care and Support Services Directory 2020

Your essential guide to choosing and paying for care and support

In association with

www.carechoices.co.uk

Contents

Introduction 4 Residential care in Leicester, How to use this Directory. Leicestershire and Rutland 71 Comprehensive listings by region. Helping you to stay independent 5 Local services, equipment and solutions. Shaping Adult Social Care in Leicestershire 107 Support from your local council 14 Your chance to have your say. First steps and assessment. Useful local contacts 107 Services for carers 17 Assessment, benefits and guidance. Useful national contacts 111 Care in your own home 23 Index 114 How it can help.

Living well with dementia at home 24 Essential checklists Family support, respite and services. Assistive technology 13 Home care agency 22 Paying for care in your home 26 Care homes 55 Understanding your options. Residential dementia care 59 Home care providers 31 A comprehensive list of local agencies.

Housing options 46 The different models available. Leicester City, Leicestershire County and Rutland County Councils’ distribution of this publication does Specialist services 47 not constitute their support or recommendation of Support for people with learning disabilities or autism, any of the products or services advertised or listed mental health conditions or sensory impairments. within. All the listings in this publication of care homes, End of life care and advocacy are also discussed. care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and Care homes 53 Leicester City Council, Leicestershire County Council, Types of homes and activities explained. Rutland County Council and Care Choices Ltd cannot be held liable for any errors or omissions. Paying for care 61 Understanding the system. To obtain extra copies of this Directory, free of charge, refer to the following contact details. In Important information 64 Leicester, email [email protected] Further help and information. or call 0116 454 3694. In Leicestershire, email [email protected] or call East Midlands Care 68 0116 305 2169. In Rutland, email Positively promoting the independent long-term [email protected] or call 01572 722577. care sector.

Alternative formats This Directory is available electronically at www.carechoices.co.uk. The e-book is also Recite Me compatible for those requiring information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care 3 Introduction

Welcome to this edition of the Leicester, If you think you need more formal care and support, Leicestershire and Rutland Adult Care and Support arrange an assessment with your local Adult Social Services Directory, which contains information for Care department to discuss your specific needs. If adults looking for care or support within Leicester you require an assessment, this is free of charge, City, Leicestershire and Rutland, whether they are irrespective of your income. More details are paying for it themselves or receiving support from provided on page 14. The assessment will determine their local council. whether you have eligible care and support needs. If you do, you will then need a financial assessment Staying as independent as possible is important to determine whether you are eligible for financial to everybody. This Directory contains information support via a Personal Budget. about the care and support services available to enable you to do this when remaining at home, Alternatively, your financial circumstances may moving into a housing with care scheme, or within a mean you are classed as a ‘self-funder’, with the care home or care home with nursing. means to pay for your care. This is discussed on page 26 for those paying for care at home and 61 for If you feel you need support to remain independent, those paying for residential care. first look to your community. There’s a host of organisations and voluntary services that could help Support or care to remain living in your own you. Search the local online directories below to find home may be the option that best suits your out what’s available in your area. circumstances. Ideas to make life easier at home start on page 5 and a list of local home care Leicester City Council providers begins on page 31. Web: mychoice.leicester.gov.uk If you are unable to remain living at home with Leicestershire County Council support, you may want to consider housing Web: www.leicestershire.gov.uk/lisd options such as an Extra Care scheme, sheltered or warden-assisted housing (details of these begin on Rutland County Council page 46) or residential care. Comprehensive lists Web: ris.rutland.gov.uk of care homes and care homes with nursing in Leicester, Leicestershire and Rutland start on In the next chapter of this Directory, you’ll find page 73. out how voluntary and community organisations can support you to remain living independently at There’s also important information about care home, stay active in your community and get out decisions, including finding care in another county and about as much as possible. See page 5 for more and how to make a comment or complaint about a information. service.

Search for care in your area

www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need • Information on care quality • Links to inspection reports With so many providers to choose from, • Additional information, photos and web links where do you start? • Brochure requests

4 Search for care at www.carechoices.co.uk to find support in your area Helping you to stay independent

Voluntary and community organisations can supply • lunch clubs and social groups; and preventative care services. These are a vital form of support and can help you to maintain independence, • day services/opportunities. remain part of your community and delay or avoid the need for more statutory interventions. Search the local online directories listed on page 4 to find out what’s available in your area. Examples include:

• befriending, visiting and telephone contact services; Contacting your local council • support schemes to help people being If you feel you need support to remain independent, discharged from hospital; first look to your community using the information and resources discussed so far and in the remainder • support for carers; of this chapter. If you think you need more formal care and support, arrange an assessment with • handyperson schemes; your local Adult Social Care department using the • community transport schemes; contact details listed on page 14.

Day opportunities, activities and wellbeing therapies Many people can feel lonely or isolated without Accessing day opportunities can be as important for an opportunity to fill their days with meaningful carers as those attending as they allow for a regular activities. Research has shown that one way to break from caring. alleviate loneliness and promote wellbeing and independence is to provide regular social contact You can find local day opportunities by exploring and a focus for activities. mychoice.leicester.gov.uk in Leicester, www.leicestershire.gov.uk/lisd in Leicestershire Day opportunities give people the chance to change or ris.rutland.gov.uk in Rutland. their routine, meet new people and stay connected in their community. There is a wide variety around You can also try searching for local opportunities, the county, catering for older people, people with activities and therapies using the ‘find services’ mental health conditions, learning disabilities and tool on the NHS website. See page 113 for more dementia. information.

Meals on wheels and lunch clubs There are several providers that can deliver frozen frozen or chilled meals. or freshly cooked meals to your home which you can Grace Dieu Mobile Meals Ltd arrange privately. Frozen meals can be delivered in Tel: 0773 401 0235 bulk and kept in your freezer until required, while Email: [email protected] hot meals should be eaten immediately. Web: www.gracedieumealsltd.co.uk

Consider the organisations listed adjacent and on ICare meals service page 7 to privately arrange a meal delivery service. Tel: 01858 469902 (Monday to Friday, 9.00am to Alternatively, you may find that local meal delivery 5.00pm). services can be provided by some cafés, pubs and Email: [email protected] Web: www.icarecuisine.co.uk restaurants. Most supermarkets can also deliver

Visit www.carechoices.co.uk for further assistance with your search for care 5 Search for care

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Fostering Advert 1/2.indd 1 08/10/2019 09:11 6 Search for care at www.carechoices.co.uk to find support in your area Kinds of Queniborough Food Service to Friday, 8.30am to 5.00pm). Tel: 0116 260 0741 / 07714 503754 (Monday to Web: www.oakhousefoods.co.uk Friday, 8.30am to 7.00pm; and Saturday, 8.30am Wiltshire Farm Foods to 2.00pm). Email: [email protected] Tel: 0800 077 3100 (Monday to Friday, 9.00am to Web: www.kindsofqueniborough.co.uk 5.00pm). Email: [email protected] Oakhouse Foods • Tel: 0845 643 2009 (Monday Web: www.wiltshirefarmfoods.com

Adapting your home To remain in your own home for as long as you would or health related problems which affect their like, you should ensure that it is safe, secure and ability to stay living in their own home. Request an warm. Some forward planning to ensure that the assessment using the contact details below. garden doesn’t become a burden is also sensible. If you are not planning to move, think about major Leicester City adaptations to your home that would make life Tel: 0116 454 1004 easier now and later on, such as: Leicestershire • improving access to your home; Tel: 0116 305 0004 • widening doors or installing ramps for permanent Rutland – Start by requesting a ‘Housing MOT’. wheelchair use; and Tel: 01933 410084 • modifying your bathroom so that you have easier Email: [email protected] access to toilet and washing facilities. Finding care in your area If you live in your own property, and you’re able to Looking for care in your area? Want to know the fund your adaptations yourself, check the Age UK quality rating of providers you’re considering? Care Business Directory at www.aubdleicestershire.co.uk Choices, publisher of this Directory, has a website for trustworthy businesses, or MyBuilder at providing comprehensive details of care providers as www.mybuilder.com/how-it-works for quality well as essential information. tradesmen who have been reviewed by other homeowners. You can search by postcode, county or region for care homes, care homes with nursing and home care For more information about other local Age UK providers that meet your needs across the country. services, see page 107. Your search can be refined by the type of care you You can find top tips for buying a stair lift privately are looking for and the results can be sent to you on the Living Made Easy website at by email. They can also be saved and emailed to www.livingmadeeasy.org.uk/scenario.php?csid=118 others. The website includes detailed information for each If you’re a private tenant, you’ll need to approach care provider, including the address, phone number your landlord. If you live in social housing or a and the service’s latest CQC inspection report and council property, your options for major adaptations rating (see page 65), indicating the quality of care depend on where you live. In Leicester City or provided. Rutland, contact your local council directly. In Leicestershire, contact your local district or borough You can also view an electronic version of this council who are responsible for major adaptations. Directory on the site and have it read to you by See contact details on page 110. using the ‘Recite Me’ function. Visit www.carechoices.co.uk Help may be available for people with disabilities

Visit www.carechoices.co.uk for further assistance with your search for care 7 Making life easier at home If you have difficulties with everyday tasks at home, these simple solutions could make life easier and keep you independent. These are a starting point; other solutions are available which may better suit your needs.

Finding it difficult to get in and out of chairs? Try Do you forget to take your tablets? Try making putting a piece of hard board under the seat base. a note of when you’ve taken them, or buy Alternatively, buy chair raisers, a higher chair or an an automatic pill dispenser or pill box. If you electric riser chair. Also try taking regular gentle struggle to open your medicine, you can ask your exercise. pharmacist for advice on alternative packaging that could make it easier for you. If you can’t reach your windows, could you move furniture out of the way? Ask someone to help if Can you reach everything in your cupboards? If you need to move heavy furniture. There are also not, try a handi-reacher or rearrange your kitchen tools for opening and closing windows. so the things you use most are within easy reach.

Struggling to keep warm/cool? Consider a fan If you are having problems with preparing food, or heater. Is your house insulated? Are there any consider buying ready-chopped options or try a draughts? You may also be eligible for the winter chopping board with spikes. There are also long- fuel payment from the Government. Visit handled pans, teapot tippers and lid grippers that www.gov.uk/winter-fuel-payment could help. Palm-held vegetable peelers or a food If you have trouble using light switches, think processor might be a solution and meal delivery about replacing your switches for ones that are services are also available. easier to use. Consider handi-plugs or light switch toggles, or there’s even technology available Is eating and drinking becoming difficult? Large so that you can turn your lights on and off using handled cutlery could help, or non-slip mats for speech. the table. Lightweight cups and mugs with two handles could also be a solution. Use subtitles if you can’t hear the TV, or buy wireless headphones. If you think you need a Using taps can be made easier by fitting tap hearing aid, talk to your GP who may refer you to turners. You could also consider changing to lever- a specialist for an assessment. style taps which might be easier for you to use.

Handled plug Chair raisers Chopping board Level indicator Teapot tipper

8 Search for care at www.carechoices.co.uk to find support in your area More information on staying independent and ideas to help you live at home can be found online at www.carechoices.co.uk/helping-you-to-stay-independent/ There is also information on making larger adaptations to your home.

If moving whilst in bed is a problem, have you If it’s hard to hold your toothbrush, try a thought about using an over-bed pole? You might toothbrush gripper. You might also benefit from also want to buy a pillow raiser or change your having an electric toothbrush or sitting on a stool bedding so it’s lighter. while brushing your teeth.

Is it becoming difficult to get dressed? If so, You might like to buy a raised toilet seat, or a seat specially adapted clothing is available, or you with a built in support frame if it’s hard to use your could buy a long-handled shoe horn, a dressing toilet. Flush lever extensions are also available. stick or a button hook. If you are having a lot of difficulty, consider home support, see page 23. Has it become more difficult to wash? Items are available, like long-handled sponges and flannel Clocks are available with large numbers or lights straps. You could also consider a slip resistant if you can’t read the time in bed. You can also buy bath mat, grab rails, a half step to help you get in clocks that speak the time. and out of the bath or a bath or shower seat. Tap turners can also be used in the bathroom. If you are finding it harder to read in bed, consider an e-reader that allows you to change the font size. Some also have integrated lights. The Warm Homes Scheme helps vulnerable Look for bedside lamps with a step-on or button and older people stay warm and healthy. In switch if yours are difficult to use. Leicestershire, complete the First Contact Plus online referral (see page 109). In Leicester City, Do you struggle to get in and out of bed? contact Citizens Advice (see page 108). In Rutland, You could learn new ways of moving around, the Local Energy Advice Programme (LEAP) visits purchase a leg lifter or a hoist or install grab rails households in or at risk of fuel poverty. See page for support. Seek advice about these options. 110 for details. To find out more about the national If the bed is the issue, you could buy an electric Warm Home Discount Scheme, visit www.gov. adjustable bed or raise the bed to the right height. uk/the-warm-home-discount-scheme

Grab handles Bed table Hand rail Hand trolley Tap turners

Visit www.carechoices.co.uk for further assistance with your search for care 9 Equipment to aid daily living Before beginning to look for equipment, it is helpful equipment could help and support your daily to be clear about exactly which areas of daily activities. Some items of equipment can be more living are becoming difficult. Trying to pinpoint the helpful in certain situations than in others and difficulties and the reasons behind them needs to be talking to suppliers can help to determine the most considered. suitable equipment for you. Trying it out will help establish whether it will support you. This may seem obvious, but not all difficulties are best helped by equipment and it may be that the There is a range of equipment available to make life situation can be resolved through other actions easier and to improve safety and independence in such as medical intervention, short-term rest and the home, such as stair rails, raised toilet seats and in some cases, a period of exercise and movement. shower stools. These items are often referred to as If the issues are likely to be a long-term concern, ‘simple aids for daily living’.

Common difficulties with daily living You may find that you have become a little stiff or The quickest and easiest way to get the less physically agile because of a medical condition equipment and technology you need is to search or other reasons. the Safe and Well website. You can request a catalogue or view their online shop, as well as Generally, the following daily activities can be finding out where you can buy equipment and supported by equipment that is now widely available where you can try it out locally before you buy. in mobility shops, online (such as NRS Healthcare Call 0116 264 3690 or visit and Amazon), some pharmacist outlets and larger www.safeandwell.co.uk/leicester department stores, such as Argos and Boots: There is also a useful, easy to use online • getting in and/or out of the bath; questionnaire provided by Safe and Well that can help you think about the areas that you are having • getting up from a low toilet; difficulty with and what equipment might help you to manage those activities better. Visit www. • getting up and out of an easy chair; safeandwell.co.uk/leicester/assess_online.php

• reaching down to put on socks, stockings or NRS Healthcare provides equipment and services shoes; to support independent living in Leicester, Leicestershire and Rutland. NRS Healthcare • turning the taps on and off; and can also assist with the replacement, repair or collection of equipment. Call 0844 893 6373 or • generally managing in the kitchen (utensils, email [email protected] cutlery, non-slip mats).

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10 Search for care at www.carechoices.co.uk to find support in your area Shopmobility Shopmobility loans manual and powered wheelchairs and scooters to people with limited mobility so they can shop and use leisure and commercial facilities.

Schemes are available in Leicester City, Fosse Shopping Park, Coalville, Loughborough, Melton Mowbray and Market Harborough.

Wheelchairs Wheelchairs can make it possible for you to get out, the NHS, but would like to borrow or hire one, the move around safely and can also help your carers if following organisation may be able to help. you have one. If you need a wheelchair for longer than six months and have a permanent disability, talk British Red Cross Medical Loan Scheme to your GP. They will be able to refer you to the local Provides short-term wheelchair loan. wheelchair service for a mobility assessment to find Bridge Park Plaza, Bridge Park Road, out if you fit the criteria for a wheelchair on a long- Leicester LE4 8BL term loan. Tel: 0300 456 1914

If you are not eligible for a wheelchair through Buying a wheelchair privately is an alternative option.

AskSARA The Disabled Living Foundation (DLF) provides Visit www.asksara.org.uk to learn more about a quick and easy to use online guided advice possible solutions or see pages 8 to 9. Once you service called AskSARA, which can help anyone have identified equipment that might help with your who finds that they have difficulties with support needs, use the checklist on page 13 to make everyday tasks. sure it’s right for you.

Assistive technology, telecare and community alarms Assistive technology is a term used to describe monoxide, a fall in the home or a vulnerable person devices and systems that can help people to live in exiting the property. their own homes and community with greater safety and independence. Simple sensors that do not need to be linked to a community alarm can alert a carer in the same There are different types of assistive technology house to a request for support, movement in an area depending on your needs and situation. These or the opening of a door. range from simple battery-operated items to more complex devices, such as telecare equipment that Assistive technology is also available for raising links through your telephone to a community alarm an alert and locating a person in their community monitoring centre so that help is available 24 hours via GPS satellite location devices or for detecting a day, giving security and peace of mind. a person’s activity within their home. In addition, there is an increasing amount of mainstream Telecare sensors that are linked to a community mobile and internet-linked assistive technology alarm can automatically detect things such as that can contribute to the safety and wellbeing of a fire and heat, low temperature in a room, carbon vulnerable person and support their carers.

Visit www.carechoices.co.uk for further assistance with your search for care 11 Community alarms can give you peace of mind 0116 373 7961/962, 0116 454 0230 or by email at 24 hours a day, seven days a week and are ideal for [email protected] anybody who feels vulnerable and may need an urgent response. The alarm is worn around the neck In Rutland, you can contact the assistive or wrist and is connected to your home phone line. technology service run by Longhurst Group on At the touch of a button, you will be able to speak behalf of Rutland County Council. Call to an operator who will help assess what support is 0300 123 6611 or email needed, such as contacting your next of kin or the [email protected] emergency services.

Most district councils in Leicestershire provide a chargeable community care alarm service, find out more at www.leicestershire.gov.uk/lifelines- telecare-and-alarms

In Leicester City, LeicesterCare provide a chargeable telecare service (current costs are between £0.63 and £3.31 per week dependent on your circumstances). Contact the team to find out more about how this service can help you, your family or friends. Note: prices correct as of September 2019 but may increase over time.

Contact Leicester City Council’s telecare and assistive technology specialists, LeicesterCare on

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12 Search for care at www.carechoices.co.uk to find support in your area Assistive technology checklist © 2019 Care Choices Ltd We suggest you consider the following questions before buying any assistive technology. If you are in any doubt about what technology might help meet your needs, you can contact your council or visit www.safeandwell.co.uk

You can download and print this checklist at www.carechoices.co.uk/checklists

Suitability Will it need to be installed by a professional? Does the equipment support your specific Can the retailer provide you with training in needs? using the equipment?

Are you willing to use it? Reliability Will it fit into your everyday life and routine? Will it work if you have pets or live with other Have you tried a demo of the equipment? people, e.g. could someone else set off a sensor Do you understand what the equipment is for? alarm by accident?

Do you need to take it with you when you Have you read reviews of the particular piece leave the house? Is it transportable? of equipment you are looking at? Consider these before making your purchase. Does the equipment have any limitations that would make it unsuitable for you? Can you speak to someone who already uses it?

Will it work alongside any assistive technology Does it require batteries? Find out how often you already have? they will need changing and whether the equipment will remind you to do this. Usability Is it durable? If you might drop it, is it likely Is a simpler piece of equipment available, to break? e.g. a pill case rather than an automated pill dispenser? Cost Does the equipment need a plug socket, and will its wire cause a trip hazard? Do you know how much it costs?

Is it easy to use? Can you read/hear it clearly Will you need to pay a monthly charge? and are any buttons big enough for you? Are there alternative solutions that might Are you able to use it? Are there any aspects be free? you don’t understand? Is there a cost associated with servicing the Is it portable? equipment?

Notes

Visit www.carechoices.co.uk for further assistance with your search for care 13 Support from your local council

If you approach your local council for social care If you have a carer, they can be involved and have support, your needs and finances will be assessed. their needs assessed too.

Your assessment If you are over 18 and think you have care or Information on paying for care can be found on page support needs, you have the legal right to request 26 if you are receiving home care and page 61 if you an assessment of your care needs and finances. are moving into a care home. Councils are statutorily obliged to provide this to you, regardless of whether you access their You will need to refer to Adult Social Care in services. Leicester, Leicestershire or Rutland for an assessment. You can complete a self-assessment if The assessment (which is free) will consider: you want to, with support as necessary, where you will fill out the documentation yourself. • how you can best be supported to live as independently as possible; In Leicester City and Leicestershire, you can • your home and how you are coping in it; complete an online self-assessment.

• your emotional wellbeing; Leicester City Council Web: mysupportneeds.leicester.gov.uk/web/ • your diet; and portal/pages/home • any health and medical treatments you need. Leicestershire County Council Web: customerportal.leics.gov.uk/web/portal/ The assessment will also consider: pages/help/apply • what you can do for yourself (your strengths); Alternatively, contact Adult Social Care to request • what help and support you have or could have an assessment, refer to the details below. from the people in the community around you; and Adult Social Care and Health Leicestershire • what support you may need to keep you safe and County Council well. Tel: 0116 305 0004 (Monday to Thursday, 8.30am to 5.00pm; and Friday, 8.30am to 4.30pm). Following the assessment, Adult Social Care will Out-of-hours tel: 0116 255 1606 make an eligibility decision. Your local council will Email: [email protected] give you more information on eligibility but, all Web: www.leicestershire.gov.uk/adult-social- councils use the same national criteria to assess care-and-health eligibility, as defined in the Care Act 2014. Adult Social Care Leicester City Council Tel: 0116 454 1004 (Monday to Thursday, If you have eligible care and support needs, Adult 8.30am to 5.00pm; and Friday, 8.30am to Social Care will talk to you about finding the right 4.30pm. This number can also be contacted out- solutions which may range from information and of-hours). advice to what services you may need. Whilst the Email: [email protected] assessment is free, a financial assessment will be Web: www.leicester.gov.uk/health-and-social- carried out to determine how much you will have to care/adult-social-care contribute to the cost of any services.

14 Search for care at www.carechoices.co.uk to find support in your area Adult Social Care Rutland County Council Out-of-hours tel: 0116 255 1606 Tel: 01572 722577 (Monday, Wednesday and Email: [email protected] Thursday, 8.30am to 5.00pm; Tuesday, 9.00am to Web: www.rutland.gov.uk/my-services/health- 5.00pm; and Friday, 8.30am to 4.30pm). and-family/adult-social-care

Personal Budgets If you are eligible for financial support from your your Personal Budget, it may be taken: local council, you may be given a Personal Budget. • in the form of a Direct Payment, held directly by A Personal Budget is the amount of money that you or, where you lack capacity, by an authorised councils calculate it will cost to meet the support person; needs of eligible people. If you are eligible for a Personal Budget, the actual amount your local • as a managed service which may be limited to council will contribute will depend on your eligible those organisations who have a contract with the needs and your finances. council; or

The money must be spent in line with a support • as a mixture of the above. plan that has been agreed by both you and your local council and can be either a full or a partial Direct Payments must only be used to pay for the contribution to such costs. You may also choose to care and support agreed in your care and support pay for additional support on top of the budget. plan. Any eventual contractual agreement for services through a Direct Payment is between you If you are eligible for a council contribution towards and your care provider, not your local council.

Assessments from hospital If you have been admitted to hospital and you might hospital, Adult Social Care can work with you, your need care on discharge, you may be referred to the family and carers to either restart services already discharge team for an assessment, which will take in place prior to admission or to assess any needs. place on the ward. For more information about assessments, see If you need services when you return home from page 14.

Reablement Reablement is an intensive short-term service things for yourself. It can also mean that you do that helps people regain skills and confidence, not start to depend on support that could cost you for example, after a fall or hospital stay. You may money. For example, a reablement worker could help need to have an assessment of your care needs to you regain your confidence following a fall or provide decide whether you are eligible. If you are eligible, support that enables you to prepare a meal if there a reablement worker will support you for a limited has been a change in circumstances that means you period, which may vary from a few days up to a few need help to cook. They may also identify pieces weeks. The support you receive will be continuously of equipment that could support you to regain or monitored and reduced as you get stronger and maintain your independence for as long as you can. more independent. Speak to your GP, hospital staff or Adult Social Care Reablement helps people to learn or re-learn daily if you think you might benefit from reablement. living skills. It is not about doing things for you; it’s They can put you in touch with the right services if about giving you the skills and confidence to do they feel that reablement will help you.

Visit www.carechoices.co.uk for further assistance with your search for care 15 NHS Continuing Healthcare Some people with long-term needs qualify for social people are not aware of NHS Continuing Healthcare care arranged and funded solely by the NHS. This is so consider asking your GP, Adult Social Care, known as NHS Continuing Healthcare. This is free hospital staff or people co-ordinating your care for of charge, wherever it is delivered. NHS Continuing more information. Healthcare support may be provided in a care home or care home with nursing or in a person’s own The process involved in NHS Continuing home. Healthcare assessments can be complex. An organisation called Beacon gives free People eligible for NHS Continuing Healthcare will independent advice on NHS Continuing Healthcare. have been assessed to have a ‘primary health need’ Tel: 0345 548 0300 and are likely to have complex medical needs and Web: www.beaconchc.co.uk substantial or intense ongoing care needs. Many

Personal health budgets A personal health budget is an amount of money The aim is to enable people with long-term to support a person’s identified health needs. It is conditions and disabilities to have greater choice, planned and agreed between the person and their flexibility and control over the healthcare and local NHS team. support they receive. Services for carers

Who is an adult carer? A carer is anyone over the age of 18 who looks after, • going to the toilet or dealing with incontinence; unpaid, an adult friend or family member who due • eating or taking medicines; to illness, disability, substance misuse or a mental health need, cannot cope without their support. A • getting about at home or outside; carer doesn’t have to be living with the person they care for, and the help they give doesn’t have to be • practical help at home and keeping someone physical. The carer may be helping with: company; or • personal care, such as washing and dressing; • emotional support or communication.

Carers’ Support in Leicestershire Carers can access support in Leicestershire if telephone befriending, carers’ support groups and the person being cared for lives in the county of support to complete a carers’ assessment. Leicestershire and both the carer and cared for person are over the age of 18. Tel: 01858 468543 Email: [email protected] Whether caring full-time or just a few hours a week, Web: www.supportforcarers.org there is information and advice services for carers across Leicestershire through the county council’s There is also a wide range of other local and national Carers’ Support Service. organisations that can provide support to carers in Leicestershire. Details of these can be found The Carers’ Support Service includes an advice line, beginning on page 21.

16 Search for care at www.carechoices.co.uk to find support in your area Ask your doctor to include more information in your Summary Care Record

Leicester City Clinical Commissioning Group West Leicestershire Clinical Commissioning Group East Leicestershire and Rutland Clinical Commissioning Group

If you are registered with a GP practice in England Healthcare leads across Leicester, Leicestershire you will have a core Summary Care Record (SCR), and Rutland recommend that all patients sign up. unless you have previously chosen not to have one. You may need to be treated by health and care It includes important information about your health: professionals who do not know your medical • Medicines you are taking. history. • Allergies you suffer from. Essential details about your healthcare can be • Any bad reactions to medicines. difficult to remember, particularly when you are unwell or have complex care needs. You can also choose to have additional information included in your SCR, which can enhance the care Having an enhanced SCR can help the staff caring you receive. This information includes: for you to access information more quickly, • Your illnesses and health problems. enabling them to make better and safer decisions • Operations and vaccinations you’ve had in the past. about your treatment and care.

• How you would like to be treated – such as where What to do next you would prefer to receive care. If you would like your SCR to be enhanced with • What support you might need. additional information (or the SCR of someone you are a carer for), then please complete this • Who should be contacted for more information form and return to your GP surgery. about you.

Name of patient: �� Date of birth: ………………………………...... Patient’s postcode: �� Surgery name and location: �� NHS number (if known): �� Signature: ………………………………………………….………………………………. Date: ��

If you are filling out this form on behalf of another person, please ensure that you fill out their details and sign the form above, and provide your own details below:

Name: ��

Capacity: Parent Legal Guardian Lasting Power of Attorney Please tick one for health and welfare

If you require any more information, please visit www.digital.nhs.uk/summary-care-records or speak to your GP practice.

PRACTICE USE ONLY SystmOne: XaXbZ – Express consent for core and additional Summary Care Record dataset upload  EMIS: 9Ndn – Express consent for core and additional Summary Care Record dataset upload

Visit www.carechoices.co.uk for further assistance with your search for care 17 Think you need medical help right now? Call 111 You can help us help you get the right medical attention urgently. Our fully trained advisors are available 24 hours a day and can put you straight through to healthcare professionals.

Heidi Nielsen,

HUHY18-05 © Crown copyright 2018. Nurse Other resources looking after a loved one. Leicestershire County Council has teamed up with Carers UK to provide carers in Leicestershire with Carers UK Digital Resource for Carers access to a wide range of digital tools and resources Web: www.carersdigital.org including: Your free access code is DGTL7729. Use this code • ‘About Me’ e-learning course – an online course to get access to all the services listed to the left. to help carers find resources, technology and support to help them continue caring. In Leicestershire, carers can apply for a carer’s • ‘Jointly’ Care co-ordination app – a central place assessment online. It will take about 20 minutes to to store and share important information about complete and carers will be asked questions about the person being cared for. Set up appointments, themselves and the person they care for. Carers allocate tasks, save files and notes, manage will need an email address to register and they can medication and lots more. complete the form themselves or get someone to • Carers UK Guides – free publications for carers, do it for them. The form can be accessed from the including: Upfront guide to caring, Looking after website below. someone – carers rights guide and Being heard: a self-advocacy guide for carers. Leicestershire County Council Web: www.leicestershire.gov.uk/what-is-a- • Links to local resources and sources of carers-assessment information and support for people who are

Carers’ Support in Leicester City Carers caring for someone who lives in Leicester record of the support that the service has already City should approach the Leicester Carer Support provided to the carer. Service in the first instance, wherever possible. The Leicester Carer Support Service The Leicester Carer Support Service will ensure that Tel: 0116 222 0538 carers receive information and advice relevant to their specific needs and are offered appropriate support.

The Leicester Carer Support Service will also ensure a referral is made for a carer’s assessment when required and will support the carer to complete the online referral. With consent, this will include a

Carers’ Support in Rutland The Carers’ Team at Rutland County Council work Rutland Carers Team with unpaid carers who are caring for someone who could not manage on their own due to illness, Tel: 01572 758341 disability or mental health issues. Carers can contact Email: [email protected] the team to request a carer’s assessment. As part of the conversation, carers will discuss the impact of You can also contact independent organisations their caring role on their wellbeing and identify any such as Voluntary Action South Leicestershire, support needs they have. The team will then help Carers Trust East Midlands or Age UK Leicestershire carers to identify the services and support options and Rutland for additional carers’ services – contact that are right for them and the person they care for. details are on page 21.

Visit www.carechoices.co.uk for further assistance with your search for care 19 DIGNIFIED CARE, INSPIRED LIVING

At Langdale Care Homes, we are passionate Vacancies at Langdale Care Homes about resident care. We strive to create a positive environment for our residents that not only meets their health care needs, but also • Management addresses their needs; emotional, social and • Clinical Lead spiritual to name a few. • Registered General/Mental Health We are looking for dedicated professionals who share our vision, ethos, values and passion for Nurses (RGN / RMN) – days and nights delivering quality care. available If you would like to be a part of our dynamic team, • Administrator or are interested in learning more, please contact: • Head of Care Langdale Care Homes, • Head of Dementia Care 1st Floor Offices, 82 Cannock Street, • Senior Care – days and nights available Leicester, LE4 9HR • Care Assistant – days and nights Tel: 0116 276 5007 available Email: [email protected] • Cook Web: www.langdalecarehomes.co.uk • Ancillary (Domestic/Laundry)

20 Search for care at www.carechoices.co.uk to find support in your area Having a carer’s assessment DIGNIFIED CARE, Carers are entitled to a carer’s assessment impact caring has on their ability to carry out those regardless of: activities and how it affects their wellbeing. • the amount or type of care they provide; INSPIRED LIVING Carer’s Personal Budgets • their financial means; Based on the information contained in a carer’s assessment, Adult Social Care will determine their • whether the person they care for has eligible care At Langdale Care Homes, we are passionate eligibility for support. Whether a carer is eligible Vacancies at Langdale Care Homes and support needs or doesn’t wish to be assessed about resident care. We strive to create a positive for a carer’s Personal Budget or not, they will be by Adult Social Care; environment for our residents that not only provided with advice and information to support meets their health care needs, but also • Management • their level of need for support; them in their caring role. A carer’s Personal Budget addresses their needs; emotional, social and • Clinical Lead allows carers to buy support for themselves to assist spiritual to name a few. • whether they live with the person; and them in their caring role. It cannot be used to buy • Registered General/Mental Health We are looking for dedicated professionals who • whether they receive Carers Allowance or not support for the cared for person. The money is not share our vision, ethos, values and passion for Nurses (RGN / RMN) – days and nights from the Department of Work and Pensions (DWP). taxed, and it will not affect any welfare benefits. delivering quality care. available A carer’s individual assessment will look at their Benefits If you would like to be a part of our dynamic team, • Administrator or are interested in learning more, please contact: existing support network, for example, family or Carers are encouraged to find out about Carers • Head of Care friends. It considers the things that they want or Allowance and other benefits that either they or the Langdale Care Homes, need to achieve outside of their caring role, the person they care for could apply for at www.gov.uk • Head of Dementia Care 1st Floor Offices, • 82 Cannock Street, Senior Care – days and nights available Useful organisations supporting carers Leicester, LE4 9HR • Care Assistant – days and nights You can find out more about the local organisations Leicestershire and Rutland. Tel: 0116 276 5007 available supporting carers by exploring mychoice.leicester. Tel: 0116 251 0999 Email: [email protected] • Cook gov.uk in Leicester, www.leicestershire.gov.uk/ Email: [email protected] lisd in Leicestershire or ris.rutland.gov.uk in Rutland. Web: www.claspthecarerscentre.org.uk Web: www.langdalecarehomes.co.uk • Ancillary (Domestic/Laundry) Rutland County Council also has a dedicated Carers’ Team, see page 19. Carers Trust East Midlands A local organisation supporting carers in Age UK Leicestershire and Rutland Leicestershire. It supports both adult and young Free and confidential support offered to older carers and has various support groups and and younger carers of older people, including services to help carers in their role. information and advice, home respite and carers’ Tel: 01455 560046 support groups. For more information about other Email: [email protected] local Age UK services, see page 107. Web: www.carerstrustem.org Tel: 0116 299 2233 Email: [email protected] Carers UK Web: www.ageuk.org.uk/leics/our-services/ A national organisation providing a variety of support-for-carers resources to support carers. Web: www.carersuk.org Alzheimer’s Society Leicestershire and Rutland Helping carers of people living with dementia to Voluntary Action South Leicestershire (VASL) look after themselves. VASL is a charity dedicated to improving lives, Tel: 0116 231 6921 • Web: www.alzheimers.org.uk particularly those of older people and carers, in the Harborough District and the wider community Carers of Leicestershire Action and Support of Leicestershire. Project (CLASP) Tel: 01858 433232 A local charity committed to helping carers of Email: [email protected] people with differing needs across Leicester, Web: www.vasl.org.uk

Agency 1 Fees per week Quality rating*

Agency 2 £ £ Agency 3 £

We suggest that you have paper with you when speaking with home care agencies so you can make notes. You can download and print this checklist at www.carechoices.co.uk/checklists

About the agency Accommodating your needs How long has the agency been Can the agency accommodate your operating? needs if they increase? Ask about the process for this. How long are staff allocated per visit? Does the agency have a training Can you contact the agency in an scheme in place? emergency or outside office hours? Are all staff trained to a certain level? Does the agency have experience with your specific needs? Are staff able to help with administering medication if required? Staff Is there a way for staff to communicate with each other about the support they Are you likely to be visited by different provide when they visit you? How? staff each day? Are all staff checked with the Regulation Disclosure and Barring Service? Will your support plan be reviewed at Will you be notified in advance if your regular intervals? care worker is on holiday or sick? Can you see the agency’s contract terms? Are staff matched to you specifically, based on your needs and preferences? Can you lodge a complaint easily? Can you meet your care worker(s) Are complaints dealt with quickly? before they start? Can you see a copy of the agency’s Does the agency have both male and CQC registration certificate and female staff? quality rating?

Notes

*See page 65.

22 Search for care at www.carechoices.co.uk to find support in your area Care in your own home

Carefully chosen home care with a good quality It can offer the opportunity to remain living at provider is an excellent way to retain your home, in your own familiar surroundings, and to independence, whilst getting the support you need retain a quality of life you might otherwise have to stay happy and safe. feared lost.

Why choose home care? Reasons for choosing home care can vary. meals or looking after yourself. Sometimes, after a stay in hospital, someone might find they need some help whilst they recuperate. How home care can help you Others can find that a long-term condition or The level of home care provided can be tailored to disability means they can no longer cope, and they meet your needs – from a visit once a day to a much need a bit of help. greater amount of support.

After a stay in hospital someone may carry out an Even those with quite significant and debilitating assessment of your situation to see if home care medical conditions can get skilled personal care will benefit you. You will be fully involved in looking that can enable them to remain living in their own at what will suit you best. Your family can also be homes. Some agencies will provide live-in care, involved if you’d like them to be. where a care worker will stay with you at home to support you throughout the day and night. Alternatively, you or those close to you might notice changes in your ability to manage the day-to-day A list of all home care agencies operating in Leicester, things you normally cope with easily, like preparing Leicestershire and Rutland starts on page 31.

Finding care in your area Looking for care in your area? Want to know the quality of care provided. quality rating of providers you’re considering? Care Choices, publisher of this Directory, has a website You can also view an electronic version of this providing comprehensive details of care providers as Directory on the site and have it read to you by using well as essential information. the ‘Recite Me’ function. Visit www.carechoices.co.uk You can search by postcode, county or region for care homes, care homes with nursing and home The Care Quality Commission (www.cqc.org.uk ) care providers that meet your needs across the is responsible for checking that any care provided country. meets essential standards of quality and safety and awards quality ratings. Further information is on Your search can be refined by the type of care you page 65. are looking for and the results can be sent to you by email. They can also be saved and emailed to The United Kingdom Homecare Association (UKHCA) others. requires its members to comply with a code of practice. This code includes a commitment to treat The website includes detailed information for customers with dignity and respect and operate at a each care provider, including the address, phone level above the legal minimum required in legislation. number and the service’s latest CQC inspection report and rating (see page 65), indicating the Social care regulations do not apply to cleaners,

Visit www.carechoices.co.uk for further assistance with your search for care 23 handypersons or gardeners. However, some home • arranging necessary insurance cover; care agencies are increasingly providing staff who • providing training and development for care can help meet these needs too. workers;

The benefits of using a regulated agency include: • managing workers’ pay, including compliance with the National Minimum Wage; • assessing your care needs and tailoring a plan to meet those needs; • managing employment relationships, including sickness, absence and disciplinary matters; and • advertising, interviewing and screening suitability of workers; • managing health and safety issues. Living well with dementia at home

There is another publication produced by Care and Rutland Guide, you will find a wealth of advice Choices that provides more detailed advice to for you and your family, from first diagnosis and support people affected by dementia to live through your journey with dementia. It also contains well. It is called the Dementia Friendly Leicester, a list of local community groups and national Leicestershire and Rutland Guide. helplines that specifically support people affected by dementia which compliments the services and You can get a copy of the guide from your local support explained in the guide. library, most GP surgeries or by calling Care Choices on 01223 207770. The guide is also available If you would prefer to talk to someone, your online at www.carechoices.co.uk/publication/ first point of contact should be one of the local leicestershire-dementia-guide Dementia Support Services. There are two different services, one covering Leicester and Leicestershire In the Dementia Friendly Leicester, Leicestershire and one covering Rutland.

Dementia Support Service in Leicester and Leicestershire Alzheimer’s Society Leicestershire and Rutland provide a Dementia Support Service in Leicester DEMENTIA FRIENDLY City, Leicester County and Leicester Hospitals for LEICESTER, carers and people with dementia. You may want to LEICESTERSHIRE contact them for: & RUTLAND A practical guide to living with • one-to-one support, face-to-face or over the dementia in Leicester, telephone; Leicestershire & Rutland

• information for you and your family about local THE GUIDE INCLUDES services and support groups such as memory • Is it dementia? Symptoms and diagnosis cafés; and • Planning for the future • Living well with dementia • training if you’re an informal carer. • What dementia taught me • Care and support needs • Planning for end of life Tel: 0116 231 6921 • Legal and financial affairs Email: [email protected] View online at Web: www.alzheimers.org.uk www.carechoices.co.uk/dementia

24 Search for care at www.carechoices.co.uk to find support in your area Dementia Support Service in Rutland Age UK Leicestershire and Rutland provide a ongoing support; Dementia Support Service in Rutland. • a peer support group and the Rutland Carers It complements the Admiral Nurse service and offers Support group; and face-to-face support, advice and information to people affected by dementia, including: • access to training opportunities for informal carers.

• information about diagnosis; Tel: 01572 770324 Email: [email protected] • information about services and how to access

Other local dementia support These are other organisations that are committed Local health services to supporting people to live well with dementia in Memory issues are often the first thing that people Leicester, Leicestershire and Rutland. notice with dementia. If you’re worried that your memory is getting worse or is beginning to affect Admiral Nurse Service everyday life, the best thing to do is talk to your GP. Covering Rutland, Leicester Royal Infirmary and If you have access to a computer, you may also find Loros Hospice, the service provides specialist these sites useful for local information about health dementia support. When things get challenging services. or difficult for people living with dementia and East Leicestershire and Rutland: their families, Admiral Nurses offer one-to-one www.eastleicestershireandrutlandccg.nhs.uk support, expert guidance and practical solutions Leicester City: www.leicestercityccg.nhs.uk tailored to individual needs and challenges. West Leicestershire: Contact the service using the details below for www.westleicestershireccg.nhs.uk referral criteria. Email: [email protected] (Rutland). The Memory Service Email: [email protected] (University The Memory Service provides diagnostic Hospitals of Leicester NHS Trust, based at the assessment and treatment for people with Leicester Royal Infirmary). dementia by Leicestershire Partnership NHS Trust. Email: [email protected] (Loros Hospice). The service is accessed via a referral from your Web: www.dementiauk.org GP. This service is provided across Leicester City, Leicestershire County and Rutland. The service is Leicestershire Police and Leicestershire Fire and provided by psychiatrists and mental health nurses. Rescue Services Leicestershire Partnership NHS Trust also provides Leicestershire Police and Leicestershire Fire and a range of services for people affected by dementia Rescue Services support the creating Dementia and further information can be found on the Friendly Communities and work with local agencies website or speaking with your GP, visit in Leicester, Leicestershire and Rutland to support www.leicspart.nhs.uk initiatives and work which supports this aim, including becoming Dementia Friends. University Hospitals of Leicester NHS Trust The University Hospitals of Leicester (UHL) One initiative that local police are promoting is Dementia Strategy Group has trust-wide, multi- the Herbert Protocol. This form helps people to professional representation, with members from be found more quickly if they go missing. You can Alzheimer’s Society and includes patient and download the form by visiting www.leics.police.uk/ public involvement. The group is responsible for notices/af/herbert-protocol and it is also available improving the quality of care for people with in local police stations. dementia and their carers who are admitted to

Visit www.carechoices.co.uk for further assistance with your search for care 25 hospital, ensuring recommendations from key the forget-me-not logo around the hospital. The national and local policies are implemented. Please Dementia Support Service runs within Leicester tell staff if you have dementia and look out for hospitals too.

Dementia Friendly Community initiatives In Leicester, Leicestershire and Rutland (LLR) organisations and businesses and support people to there is an overarching Dementia Action Alliance live well with dementia. (DAA) and a number of local Dementia Friendly To find out more, please contact the joint chairs Community Alliances. These local groups have samantha.clarke@blaby.gov.uk or lynne. developed in response to local interest and are [email protected] able to link even closer to local communities, Paying for care in your home

Councils provide upfront information on how much likely to fall below this amount. people can expect to pay for home care and how charges are worked out. This information must be Councils calculate charges in accordance with made available when a needs assessment is carried national regulations set by the Government. This out. Written confirmation of how the charge has ensures people are only required to pay what they been calculated must be provided after a financial can afford, taking into account capital, income and assessment. some disability expenditure.

If you have more than £23,250 in savings or capital, Your assessment looks at how much money you you will have to pay the full cost of your care. have coming in, gives an allowance (set by the However, some types of savings are not taken into Government) for everyday living expenses and account when determining your contribution, so it makes allowance for disability-related expenditure. may be worth asking Adult Social Care for a financial This is the extra amount you spend as a result of assessment to check. The value of your home is your disability or illness. not counted when working out charges for non- residential care. If you have more than £23,250, you Figures mentioned here may change over the should tell Adult Social Care when your savings are lifetime of this Directory.

Non-means-tested care and support Care provided by the NHS is free; for example, income or capital you have. services provided by a community or district nurse. Some people do not have to pay towards care AA is for people over state retirement age when services. For example, aftercare services provided they first claim (state retirement age is gradually under section 117 of the Mental Health Act are free increasing), and PIP to those aged 16 to 64 when of charge. they first claim. If you received PIP before you reached state retirement age, you will continue If you need care or support, you may be eligible to receive PIP, provided you continue to meet the to claim Attendance Allowance (AA), or Personal eligibility criteria. There are different rates that Independence Payments (PIP). AA and PIP are non- can be awarded, dependent on the level and type means-tested benefits. Provided you are eligible, of help you need. These can be found at you can receive AA or PIP regardless of how much www.gov.uk

26 Search for care at www.carechoices.co.uk to find support in your area Other ways to fund your care and support It is important to seek independent financial advice by the Government. if you are paying for your own care and support. Tel: 0800 138 7777 There are independent financial advisers that Web: www.moneyadviceservice.org.uk focus specifically on care funding advice, often referred to as specialist care fees advisers. They are The Society of Later Life Advisers (SOLLA) regulated by the Financial Conduct Authority (FCA) Aims to assist consumers and their families in and must stick to a code of conduct and ethics and finding trusted, accredited financial advisers who take shared responsibility for the suitability of any understand financial needs in later life. product they recommend. Web: www.societyoflaterlifeadvisers.co.uk

The Money Advice Service Further information on paying for care can be found A free and impartial money advice service set up beginning on page 61.

SEND Local Offer Information for children and young people with special educational needs and disabilities is known as the ‘Local Offer’. Further information on each local authority’s offer can be found below. Leicestershire County Council Web: www.leicestershire.gov.uk/education-and-children/special-educational-needs-and-disability Leicester City Council Web: https://families.leicester.gov.uk/send-local-offer Rutland County Council Web: https://ris.rutland.gov.uk/kb5/rutland/directory/localoffer.page?newlocalofferchannel=0

Search for care in your area

www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need With so many providers to choose from, • Information on care quality where do you start? • Links to inspection reports • Additional information, photos and web links • Brochure requests

Visit www.carechoices.co.uk for further assistance with your search for care 27 Companionship & support | Care in your own home | 24 hour live-in care | Night care | Specialist care Do you need care visits at home? To book a free assessment and to discuss just how we can help tailor support and care to meet your exact needs, simply call your local team: It’s your home, Rated ‘Outstanding’ by The Care your life, your care, Quality Commission (CQC) so trust in the very Owner Companionship, Night Care Our caring teams Directors, care & support • Peace of mind through are only ever a Tim & Leisa best, Bluebird Care • Washing and dressing, the night hours phone call away What does Bluebird Care do? also what and how they want it. It is more specialist, complex care. personal care • Waking night care and cover the In a nutshell we enable people to a totally holistic approach. We pride • Domestic support, help • Sleep-in care following areas: have choice and peace of mind. ourselves in always going above and How does it work? The choice to remain at home, beyond to make sure every need is When we get an inquiry we make with housework or shopping Uppingham, Oakham, Cottesmore, with the peace of mind for an met. a thorough, initial assessment to • Companionship Specialist Care Barleythorpe, Lyddington, Rockingham, individual to retain their understand what a person is looking • Assistance to appointments Short or long Empingham, Exton, North & South independence and control Who do we provide support to? for. We want to know what practical or trips out Luffenham, Morcott, Ketton, Tinwell, when, previously, choices would People come to us from all sorts of support they need but also what is term care for: Grt & Ltl Casterton, Stamford, Ryhall, • Support with medication be limited. We help people background, of all ages and at all important to them and often what • Including Dementia, Oundle, Peterborough, Wansford, retain their dignity, to stay in their stages of life. The youngest person is important to their loved ones and • Meal preparation & cooking & all surrounding villages to these areas own home, to remain active in we care for at the moment is family. We often take care of couples Parkinson’s or Stroke their community, to be released 22-years-old, the oldest over 100! or support one of the couple while • End of life care from hospital, to combat We can support any adult, from allowing the other partner to rest as 24 hours & • Respite and recovery loneliness and, in some cases, to 18-years-old upwards. For many their main carer. They will be assigned care die at home. the support is enough to help them an individual carer or a care team who live in care We look after people who need to start their day on the right foot, fully understand what is expected of • Round the clock care and everything from simply support with getting dressed, etc. them and have been through rigorous support in your own home companionship, including company For others the care can be more and continuous training at Bluebird • Rehabilitation care to attend appointments or to get to complex, often supporting Care. We work with GPs, nurses, the supermarket, right through to individuals and their families as they occupational therapists and social • Respite care dementia support, stroke care, face terminal illness. workers. • Live in companionship personal care, medication support, We take pride in making sure the & support end of life care and much, much service we provide is exactly what is If you need help with care or think you more. We tailor each customer’s required. For some a quiet chat and might in the future just give us a call care to suit the individual not just some companionship makes all the on 01572 729357 or 01780 480 881 providing what they need but diﬀerence while other people need - we are always willing to help.

It took a while to ﬁnd Bluebird Care and I can assure you that the Oakham & Uppingham Care Hub: Stamford & Rutland Care Hub: service my father has received was far better and more reliable 01572 729 357 01780 480 881 than other care companies we have used previously. I have no Oakham Enterprise Park, Ashwell Road, Oakham, LE15 7TU 16 Wharf Road, Stamford, Lincs, PE9 2EB hesitation in recommending Bluebird Care to those who ask us visit our website: www.bluebirdcare.co.uk/stamford-rutland about care arrangements. Mr T Richards, June 2018 or email us at: [email protected] Companionship & support | Care in your own home | 24 hour live-in care | Night care | Specialist care Do you need care visits at home? To book a free assessment and to discuss just how we can help tailor support and care to meet your exact needs, simply call your local team: It’s your home, Rated ‘Outstanding’ by The Care your life, your care, Quality Commission (CQC) so trust in the very Owner Companionship, Night Care Our caring teams Directors, care & support • Peace of mind through are only ever a Tim & Leisa best, Bluebird Care • Washing and dressing, the night hours phone call away What does Bluebird Care do? also what and how they want it. It is more specialist, complex care. personal care • Waking night care and cover the In a nutshell we enable people to a totally holistic approach. We pride • Domestic support, help • Sleep-in care following areas: have choice and peace of mind. ourselves in always going above and How does it work? The choice to remain at home, beyond to make sure every need is When we get an inquiry we make with housework or shopping Uppingham, Oakham, Cottesmore, with the peace of mind for an met. a thorough, initial assessment to • Companionship Specialist Care Barleythorpe, Lyddington, Rockingham, individual to retain their understand what a person is looking • Assistance to appointments Short or long Empingham, Exton, North & South independence and control Who do we provide support to? for. We want to know what practical or trips out Luffenham, Morcott, Ketton, Tinwell, when, previously, choices would People come to us from all sorts of support they need but also what is term care for: Grt & Ltl Casterton, Stamford, Ryhall, • Support with medication be limited. We help people background, of all ages and at all important to them and often what • Including Dementia, Oundle, Peterborough, Wansford, retain their dignity, to stay in their stages of life. The youngest person is important to their loved ones and • Meal preparation & cooking & all surrounding villages to these areas own home, to remain active in we care for at the moment is family. We often take care of couples Parkinson’s or Stroke their community, to be released 22-years-old, the oldest over 100! or support one of the couple while • End of life care from hospital, to combat We can support any adult, from allowing the other partner to rest as 24 hours & • Respite and recovery loneliness and, in some cases, to 18-years-old upwards. For many their main carer. They will be assigned care die at home. the support is enough to help them an individual carer or a care team who live in care We look after people who need to start their day on the right foot, fully understand what is expected of • Round the clock care and everything from simply support with getting dressed, etc. them and have been through rigorous support in your own home companionship, including company For others the care can be more and continuous training at Bluebird • Rehabilitation care to attend appointments or to get to complex, often supporting Care. We work with GPs, nurses, the supermarket, right through to individuals and their families as they occupational therapists and social • Respite care dementia support, stroke care, face terminal illness. workers. • Live in companionship personal care, medication support, We take pride in making sure the & support end of life care and much, much service we provide is exactly what is If you need help with care or think you more. We tailor each customer’s required. For some a quiet chat and might in the future just give us a call care to suit the individual not just some companionship makes all the on 01572 729357 or 01780 480 881 providing what they need but diﬀerence while other people need - we are always willing to help.

Looking for quality home care for you or a loved one? 24/7 Helping Hands Service is qualified and dedicated to Do you need a helping hand? providing the best quality care in your own home. Our care is tailored to meet individual needs by promoting your Independence, Privacy, Dignity, Choice and Respect. With care visits available from 30 minutes all the way up to full-time live-in care, we provide personalised home We can help with... care packages to support you in Leicestershire. • Personal Care • Meal Preparation With over 30 years’ experience, we’ll support you with • Light Household Duties anything you need to live independently in the home • Shopping you know and love, including: • Escort to Appointments/Outings • Continuity Care Personal care Getting out and about ✓ ✓ • Dementia Care ✓ Housekeeping ✓ Short-term care • And much more

If you are not happy with your current care provider, Looking for care? 0808 274 2935 we can arrange a free transfer for you and your carers.

For more information www.helpinghands.co.uk 24/7 Helping Hands Service LTD Contact us on 0116 242 2210 or 07721 991 331 Email: [email protected] Website: www.247helpinghands.co.uk

Our service is designed around you; offering help with domestic tasks, personal and social care, with services including: Our service• isPersonal designed Carearound you;• Laundry offering helpand with personal• Overnight care, domestic Care tasks ironingand social care. Do you need• Respitehelp with: Care • Companionship Bathing and• washing? Managing Getting ready• Mealfor the day? Managing medicines? Shopping or trips out? Laundry and ironing?medicationPreparing and preparationcooking meals? Personal care? Dressing and appearance? 01455 616493 • [email protected] Care4U offers a professional personal care and companionshipOvernight care? Respite care? service, providing clients with the opportunity to live fulfilled, Helping you to stay independentkingfishercare.wixsite.com/care in your own home. dignified and independent lives within the comfort and security of Please contact us today to arrange a no obligation meeting to We are looking their own homes, by offering care from 1-24 hours a day. We alsodiscuss your needs or the needs of your loved one. for experienced supply registered nurses to provide our clients with complex and Telephone: 01455 616493 dedicated comprehensive nursing care within their homes, ensuring all care Search for carecarers in with own needs are fulfilled. Email: [email protected] transport. Web: kingfishercare.wixsite.com/careyour area Please contact us All of our Carers are highly trained, flexible and efficient, and theRegulated by the Care Quality Commission for details. care plan they implement is tailored to you or your loved one. We work with our Service Users, their families, their GPs, hospitals and www.carechoices.co.uk other organisations to create an appropriate and respectful level of support. • Find care providers quickly and easily 0116 2661800 • Search by location and care need [email protected] www.care4u-ltd.co.uk

30 Search for care at www.carechoices.co.uk to find support in your area Home care providers Advertisers are highlighted

1st Class Adult Social Home Care Ltd Accredo Support & Development Ltd Leicester Leicester Tel: 0116 321 4949 OP D YA Tel: 07763 206343 PD LDA MH SI YA Web: www.1stclassadultsocialhomecare.co.uk Web: www.accredo.org.uk

24/7 Helping Hands Service Ltd Achieve With Us Ltd Leicester Advert page 30 Hinckley Tel: 0116 242 2210 OP D PD LDA MH SI YA AD Tel: 01455 890494 OP LDA MH SI YA Web: www.247helpinghands.co.uk Web: www.achievewithus.co.uk 2M Health And Homecare Services Ltd Ross Walk Leicester Action Deafness Leicester Loughborough Tel: 0116 266 6778 OP D LDA MH SI YA AD Tel: 0844 593 8440 SI Web: www.2mhealthandhomecare.co.uk Web: www.actiondeafness.org.uk

3 Star Health Care Ltd Active Care & Training Ltd – Leicester Leicester Leicester Tel: 0116 261 9400 OP D PD LDA MH YA Tel: 07716 740075 OP D PD SI YA Web: www.3starhealthcare.com ADA Homecare Ltd Hinckley A&R Guardian Services Ltd Tel: 01455 640360 OP D PD MH SI YA AD Leicester Web: www.adahomecareltd.org Tel: 07960 510689 OP D PD LDA MH SI YA Web: www.arguardian.co.uk Adaptus Cares Ltd A2L Care Services Leicester Leicester Tel: 0116 247 0327 OP D PD LDA MH SI YA AD Tel: 0116 319 5150 OP D PD MH YA Web: www.adaptuscares.co.uk Web: www.a2lcareservices.co.uk Advance Abbey Support & Services Ltd Leicester Leicester Tel: 0333 012 4307 LDA MH YA Tel: 07718 170186 OP D PD MH SI YA Web: www.advanceuk.org Web: www.abbeysupportandservices.com Affinity Trust – Domiciliary Care Agency Absolute Care – Central – Barrow Leicester Loughborough Tel: 0116 236 3793 LDA Tel: 01509 881595 OP D PD SI YA Web: www.absolutecareagency.org Web: www.affinitytrust.org Abundant Life Care Ltd Alliance SC Ltd Leicester Leicester Tel: 07863 096983 OP D PD LDA YA Tel: 0116 279 5185 OP D PD LDA MH SI YA AD Web: www.abundantlifecare.co.uk Web: www.alliancesc.co.uk

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Visit www.carechoices.co.uk for further assistance with your search for care 31 The best home to be in is your own

• Continuity is key to all we do - we send the same CAREGivers back to the same clients all the time so that the trust and friendship develops.

• CAREGivers with maturity, experience, compassion and training second to none - including our exclusive City and Guilds qualification in dementia and Alzheimer’s care. OF CLIENTS * • Our CAREGivers are all mobile and regularly take clients out to 96% RECOMMEND appointments, soical engagements, shopping or just for a nice coffee at the garden centre.

• Our CAREGivers arrive on time and don’t wear uniform so others see them as a friend or relative.

• Our CAREGivers can help with personal and respite care, companionship, housekeeping, fresh meal preparation and overnight or Live-In care.

Market Harborough, Loughborough, West Leicestershire Hinckley, Burbage South Leicestershire Charnwood and and Bosworth and Nuneaton and Rutland Coalville 0116 484 9607 0116 319 2474 0116 216 5306 01455 247 979

www.homeinstead.co.uk

Each Home Instead Senior Care franchise is independently owned and operated. Copyright Home Instead 2019. *WorkBuzz 2019 survey. Home care providers continued

Alpha-Imperial Private Ltd B-Hope and Care Services Ltd Leicester Leicester Tel: 0116 319 6239 OP D PD LDA MH SI YA Tel: 07707 508543 OP D PD SI YA Web: www.alpha-imperialcare.co.uk Bait’ul Care Ltd Always Take Care Ltd Leicester Oakham Tel: 0333 772 0827 OP Tel: 01572 869138 OP Web: www.alwaystakecare.co.uk Barclay Services Leicester Amicare House Tel: 0116 368 0914 OP LDA YA The best Leicester Tel: 0116 260 1747 OP D PD LDA MH SI BCML Health Ltd home to be in Web: www.amicare.org.uk Leicester Apollo Care & Support Ltd Tel: 0116 246 4859 OP D PD LDA MH SI YA Leicester Web: www.bcmlhealth.com is your own Tel: 0116 208 1212 OP D PD LDA MH SI YA AD Beaumont Business Enterprise Web: www.apollo-care-support.co.uk Leicester • Continuity is key to all we do - we send the same CAREGivers back to Arch Domiciliary Care Services Ltd Tel: 0116 478 3433 OP D PD YA the same clients all the time so that the trust and friendship develops. Leicester Web: www.pro-help.co.uk Tel: 0116 326 0167 OP D PD LDA MH SI YA AD Best Deal Care Ltd • CAREGivers with maturity, experience, compassion and training second Web: www.arch-futures.org to none - including our exclusive City and Guilds qualification in Leicester dementia and Alzheimer’s care. Ashby Court Ltd Tel: 0116 429 9934 OP D PD LDA YA Hinckley Web: www.bestdealcare.co.uk OF CLIENTS * • Our CAREGivers are all mobile and regularly take clients out to 96% Tel: 01455 250469 OP PD SI RECOMMEND Bethany Social Care Ltd appointments, soical engagements, shopping or just for a nice coffee at Ashlands Mews the garden centre. – 2 Crawford Close Leicester Leicester Tel: 0116 270 6634 PD LDA MH YA Tel: 07456 462777 D PD LDA MH SI YA • Our CAREGivers arrive on time and don’t wear uniform so others see Web: www.prime-life.co.uk them as a friend or relative. Bi Flexi Support Ltd Aspire UK Leicester • Our CAREGivers can help with personal and respite care, Leicester Tel: 0116 282 5012 OP D PD LDA MH SI YA companionship, housekeeping, fresh meal preparation and overnight or Tel: 0116 262 1999 OP D PD LDA MH SI YA AD Web: www.biflexisupport.com Live-In care. Web: www.Aspireuk.co.uk Athena Care Ltd Blue Arch Homecare Market Harborough, Loughborough, West Leicestershire Hinckley, Burbage Leicester Leicester South Leicestershire Charnwood and and Bosworth and Nuneaton Tel: 0116 287 0077 D LDA MH Tel: 07557 774723 OP D PD SI YA and Rutland Coalville Web: www.athenacare.co.uk Web: www.bluearchhomecare.co.uk 0116 484 9607 0116 319 2474 0116 216 5306 01455 247 979 Authentic Kare Company Ltd Bluebird Care (Leicester) – 8 Wyndham Close Leicester Leicester Tel: 0116 217 1405 OP D PD LDA MH SI YA AD Tel: 0116 292 7274 OP D PD LDA MH SI Web: www.bluebirdcare.co.uk/leicester

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism www.homeinstead.co.uk User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Each Home Instead Senior Care franchise is independently owned and operated. Copyright Home Instead 2019. *WorkBuzz 2019 survey. Visit www.carechoices.co.uk for further assistance with your search for care 33 Where caring matters Established in 1994

Shepshed Carers proudly provide high quality domiciliary care for the elderly, disabled and seriously ill. Our services, which ensure you Panashe Home Care Services is a medium maintain your independence, dignity and choice include: sized, family run organisation which • Personal Care • Escort duties provides care and support for people living in their own home. All our care • Meal preparation • Household & givers are fully trained and passionate • Sitting Service Domestic Tasks about what they do. At Panashe we strive to make a difference For more information, please contact us: in people’s lives by listening and ensuring that people do not have to change their lifestyles to 01509 505243 • www.shepshedcarers.co.uk receive care. Instead our Team goes the extra mile to meet people receiving care at their point of need. [email protected] We care because we love to care, there is no place like home. Panashe Care specialises in a full range of care services to include: Looking for a little extra help, Live In care Companionship and whilst maintaining your Personal care Dementia care independence? Medication prompting Learning Disability care At Snowdrop Homecare, we are Shopping End of Life champions proud to offer high quality Personal Domestic support care throughout Rutland & Stamford, which allows our clients to continue For more information, contact us: living the life they love in the 0116 266 9996 • 0116 2697583 comfort of their own home. 07468 490 972 For more information, contact us panashehomecareservice.co.uk 01572 756707 [email protected] [email protected]

We provide friendly, professional and reliable home care services in Leicester (LE2/LE3/LE4/LE5) and surrounding We are recruiting! areas for adults with physical and mental health needs. We are looking for: Rated “Good” by the Care Quality Commission, and award winner of “Best Personal Home Care Service Provider”. • Flexible full and part time candidates We tailor our service to meet your needs, and will always put • Candidates who can drive and have their own vehicle you first. We are passionate about our responsibilities and • Some evenings and weekends are required deliver the highest standards of support and care. • Friendly, professional and passionate candidates Our team of skilled and friendly carers are on hand to help you or a family member with various tasks including: Why work with us: • Personal care • Social support • Excellent wages (from £9ph) • Domestic tasks • Night care • Mileage, Holidays, Pensions included • Respite care • Live-in care • Flexible working schedules Contact us today for more information • QCF Level 2 and 3 Qualifications • Free uniform and training 0116 212 8558 • Friendly and supportive [email protected] management team www.icallcare.co.uk

34 Search for care at www.carechoices.co.uk to find support in your area Home care providers continued Advertisers are highlighted

Bluebird Care (Stamford & Rutland) Brockshill Woodlands Oakham Advert pages 28 & 29 Oadby Tel: 01572 729357 OP D PD LDA SI YA Tel: 0116 271 6014 OP D PD Web: www.bluebirdcare.co.uk/stamford-rutland Web: www.prime-life.co.uk Bluebirdcare Ltd / Loughborough & Burbage Homecare Ltd Ashby-de-la-Zouch Hinckley Loughborough Tel: 01455 239435 OP D PD SI YA Tel: 01509 815869 OP D PD LDA MH SI YA Business Box, Leicester (Paradise Hope Ltd) Web: www.bluebirdcare.co.uk Leicester Blue Ribbon Care (Leicestershire and Rutland) Tel: 0116 279 5141 OP D PD LDA MH SI YA AD Market Harborough Cairbairz Ltd – Leicester Tel: 01858 827092 OP D LDA MH SI YA AD Web: www.blueribboncare.org.uk Enderby Tel: 0116 284 9889 OP D PD LDA SI YA Bluewood Healthcare Web: www.cairbairz.co.uk Leicester Tel: 0116 255 8866 OP D PD LDA MH Care 4 U – 466 Melton Road Web: www.bluewoodhealthcare.co.uk Leicester Advert page 30 Tel: 0116 266 1800 OP D PD LDA MH SI YA BM Care Management Solutions Ltd Web: www.care4u-ltd.co.uk Leicester Tel: 01455 846343 OP PD LDA MH SI YA Care Alliance Ltd, The Web: www.bmcmsolutions.co.uk – 537 Welford Road Leicester Bonney Care Agency Tel: 0116 270 530 Leicester OP D PD MH YA Web: www.thecarealliance.co.uk Tel: 0116 232 2021 OP D PD LDA MH SI YA Web: www.bonneycare.co.uk Care at Home (Midlands) Ltd Bosworth Homecare Administrative Offices Ratby Nuneaton Tel: 0843 289 1197 OP D PD LDA SI YA AD Web: www.careathomemidlands.co.uk Tel: 01455 292648 OP D PD LDA MH SI YA Web: www.bosworthhomecare.co.uk Carelink Healthcare Professionals Ltd Brand Care Leicester Leicester Advert pages 70 & 90 Tel: 0116 251 3373 OP D PD LDA MH SI YA Tel: 0116 273 6277 OP D LDA MH YA Web: www.carelinkhealthcare.co.uk Web: www.allagcare.co.uk Caremark – Charnwood Bright Almond Care Ltd Loughborough Leicester Tel: 01509 643434 OP D PD LDA MH SI YA AD Tel: 07983 920962 OP D PD LDA SI YA Web: www.caremark.co.uk Web: www.brightalmondcare.co.uk Caremark Hinckley Bosworth & Blaby Bright Intergrated Care Ltd Leicester Leicester Tel: 0116 429 1100 OP D PD LDA MH SI YA AD Tel: 07876 516109 OP D PD LDA MH SI YA AD Web: www.caremark.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care 35 Home care providers continued

Caremark Leicester Comfort Discharge and Reablement Service Leicester Hinckley Tel: 0116 268 1010 OP D PD LDA MH SI YA AD Tel: 01455 633666 OP D PD LDA MH SI YA Web: www.caremark.co.uk Web: www.cdrservices.co.uk

Carers Direct Homecare Community Careline NWL Ltd Leicester Hugglescote Tel: 0116 255 7237 OP D PD LDA MH SI YA AD Tel: 01530 262688 OP D PD MH SI Carewatch (Harborough) Web: www.communitycareline-nwl.co.uk Market Harborough Community Support Services Tel: 01858 466999 OP D PD LDA MH SI YA AD Oakham Web: www.caremark.co.uk Tel: 01572 722577 OP D PD LDA MH SI YA AD Caring Carers Ltd Web: www.rutland.gov.uk Leicester Compassion Care Service Ltd Tel: 07446 984795 OP D PD YA Web: www.caringcarer.com Loughborough Tel: 07903 053069 OP D PD LDA MH YA Caring Companions Homecare Ltd Leicester Creative Care Tel: 0116 319 2450 OP D PD LDA MH SI YA AD Leicester Web: www.caringcompanionshomecare.co.uk Tel: 0116 278 0148 LDA MH SI YA

Caring Company Rutland Ltd, The Creative Care Ltd Oakham Leicester Tel: 07764 235075 OP D PD SI YA Tel: 0116 248 7175 OP D PD LDA MH SI YA Web: www.thecaringcompanyrutland.co.uk Creative Support – Leicester Service Caring Hands E M Ltd Leicester Ashby-de-la-Zouch Tel: 0116 254 6520 LDA MH Tel: 01530 563300 OP D PD LDA MH SI YA Web: www.creativesupport.co.uk Web: www.caring-hands.co.uk CRG Homecare – Leicestershire Choice East Midlands (Supported Living) Derby Market Harborough Tel: 01332 854820 OP D PD MH SI YA Tel: 01858 419145 OP LDA YA Web: www.crg.uk.com/homecare Web: www.hft.org.uk

Choices Care Ltd Crystal Care Service (Leicester) Leicester Leicester Tel: 0116 268 2982 OP D PD LDA MH SI YA Tel: 07481 833399 OP D PD LDA Web: www.choicescare.org Web: www.crystalcareuk.com

Comfort Bliss Care Ltd D & H Community Support Ltd Leicester Wigston Tel: 0116 279 5000 OP D PD LDA MH SI YA Tel: 0116 296 6915 OP D PD LDA MH SI YA Web: www.comfortblisscarelimited.vpweb.co.uk Web: www.deaconandhardy.com

36 Search for care at www.carechoices.co.uk to find support in your area Home care providers continued

D R & C Private Home Care Ltd Dreisco Care Ltd Leicester Wigston Tel: 0116 255 5560 OP D PD LDA MH SI YA Tel: 0116 277 1222 OP D PD LDA MH YA Web: www.drcprivatehomecare.co.uk Web: www.dreiscocare.com Dandelion Home Care Dynamic Care Services Ltd Leicester Leicester Tel: 0116 216 1440 OP D PD MH SI YA Tel: 07538 632553 OP D PD LDA MH SI YA Web: www.dandelionhomecare.co.uk Web: www.dynamiccareservices.com Destiny Health Care Services Ltd Leicester E&S Care At Home Ltd Tel: 0116 279 5026 OP D PD LDA MH SI YA AD Leicester Web: www.destinyhealthcareservices.co.uk Tel: 07513 491556 OP D PD YA

Direct Care Works Ltd Eagle Care Leicester Leicester Tel: 0116 262 9332 OP D PD LDA MH SI YA AD Tel: 07710 974496 OP D PD LDA MH SI YA Web: www.directcareworks.co.uk Direct Health (Leicester) Eagle Care Alternatives Ltd Leicester Leicester Tel: 0116 234 7880 OP D PD LDA MH SI YA AD Tel: 0116 255 2398 OP D PD LDA MH SI YA AD Web: www.direct-health.co.uk Web: www.eaglecarealternativesltd.co.uk

Diversity Health and Social Care Ltd East Midlands Homecare Ltd Leicester Castle Donington Tel: 07903 621150 OP D PD LDA MH SI YA AD Tel: 01332 813913 OP D PD SI YA Web: www.diversityhealthandsocialcare.co.uk Web: www.eastmidlandshomecare.co.uk Diversity Social Care Ltd Leicester Enable Inclusive Support Ltd Leicester Tel: 07468 597884 OP D PD LDA MH SI YA AD Web: www.diversitysocialcare.co.uk Tel: 0116 268 1341 PD LDA MH SI YA Web: www.enableltd.co.uk Divine Home Care Ltd Leicester English Rose Care Ltd Tel: 0116 268 1341 OP D PD LDA YA Leicester Web: www.divinehomecare.co.uk Tel: 0116 262 5651 OP D PD LDA MH YA Domiciliary Care Service ETA Care Solutions Ltd Leicester Leicester Tel: 0116 454 5422 OP D PD LDA MH SI YA AD Tel: 01455 207890 OP PD YA Domiciliary Care Services (UK) Ltd Web: www.etacaresolutions.co.uk – Knighton Road Leicester Evershining Care Services Tel: 0116 270 1602 OP D PD MH SI Leicester Web: www.domiciliarycareservices.org.uk Tel: 0116 262 2175 OP D PD YA

Visit www.carechoices.co.uk for further assistance with your search for care 37 Home care providers continued

Evolving Care Ltd Glee Care Ltd Leicester Leicester Tel: 0116 216 6605 OP D PD LDA MH SI YA AD Tel: 07533 119755 OP D PD LDA SI YA Web: www.evolvingcare.co.uk Web: www.gleecare.co.uk

Exceptional Home Care Ltd Gold Crown Care Services Ltd Lutterworth Leicester Tel: 07562 000730 OP D PD SI YA Tel: 0116 319 4500 OP D PD LDA MH SI YA Web: www.exceptionalhomecareltd.co.uk Web: www.goldcrowncare.co.uk

Family Care Agency Goldfinch Care Agency Private Ltd Leicester Oakham Tel: 0116 326 0315 OP D PD LDA MH SI YA AD Tel: 01572 868921 OP D PD YA Web: www.familycareagency.co.uk Web: www.goldfinchcare.co.uk

Fay Medical Ltd Grace Care UK Leicester Leicester Tel: 0116 273 3034 Tel: 07960 372345 OP D PD LDA MH SI YA AD OP D PD LDA MH SI YA AD Web: www.ukgracecare.co.uk FDS Divine Care Ltd Grace Intergrated Care Ltd – 29 Glaisdale Close Leicester Leicester Tel: 07766 252837 OP D PD LDA MH SI YA Tel: 07898 140219 OP D PD LDA SI YA Hales Group Ltd Foremost Healthcare (Leicester) Ltd – Leicester Leicester Leicester Tel: 0116 235 8444 OP D PD LDA MH SI YA Tel: 0116 260 2181 OP D PD LDA MH SI YA AD Web: www.halescare.co.uk Fosse Healthcare – Leicester Hartington Road Care Home Leicester Leicester Tel: 0116 279 1600 OP D PD LDA MH SI Tel: 0116 242 5779 OP D PD LDA MH SI YA AD Web: www.fossehealthcare.co.uk Heathley Care Services Ltd Leicester Fouta Quality Care Ltd Tel: 0116 276 6534 Leicester OP D PD LDA MH SI YA Web: www.heathleycare.co.uk Tel: 07981 956151 OP D PD LDA MH SI YA Help at Home (Danbury Gardens) Freedom Support Leicester Market Harborough Tel: 0116 276 5959 OP D PD LDA MH SI YA Tel: 01858 463546 OP PD LDA MH YA Web: www.helpathome.co.uk Web: www.freedomsupport.co.uk Help at Home (Oak Court) Geraint House Leicester Leicester Tel: 0116 277 8441 OP D YA Tel: 0116 276 5971 OP D PD LDA MH SI YA AD Web: www.helpathome.co.uk

38 Search for care at www.carechoices.co.uk to find support in your area Home care providers continued Advertisers are highlighted

Help at Home (St Marys House) Home Instead Senior Care Lutterworth Bosworth Advert page 32 Tel: 01455 558986 OP D PD LDA MH SI YA Tel: 0116 319 2474 OP D PD MH SI YA Web: www.helpathome.co.uk Web: www.homeinstead.co.uk/westleicestershire

Help at Home Leicester Home Instead Senior Care Leicester Hinckley Advert page 32 Tel: 0116 244 4930 OP D PD MH SI YA Tel: 01455 247979 OP D PD LDA MH SI YA Web: www.helpathome.co.uk Web: www.homeinstead.co.uk/hinckley-nuneaton Helpful Home Care Ltd Leicester Home Instead Senior Care Leicester Advert page 32 Tel: 0116 442 2181 OP D PD LDA MH SI YA Web: www.helpfulhomecare.co.uk Tel: 0116 216 5306 OP D PD LDA MH SI YA Web: www.homeinstead.co.uk/ Helping Hands Homecare Services charnwoodloughboroughandcoalville Leicester Tel: 0116 283 5698 OP D PD MH SI YA Home Instead Senior Care Lutterworth Advert page 32 Helping Hands Leicester Tel: 01455 247100 Leicester Advert page 30 OP D PD LDA MH SI YA Web: www.homeinstead.co.uk/rugby Tel: 0808 274 2935 OP D PD LDA MH SI YA AD Web: www.helpinghandshomecare.co.uk Home Instead Senior Care Helping Hands Market Harborough Market Harborough Advert page 32 Lutterworth Advert page 30 Tel: 01858 540317 OP D PD LDA MH SI YA Web: www.homeinstead.co.uk Tel: 0808 274 2935 OP D PD LDA MH SI YA AD Web: www.helpinghandshomecare.co.uk Home Straight Partnership Ltd Heroic Care Ltd Oakham Hinckley Tel: 01572 722590 OP D PD LDA MH SI YA Tel: 01455 363121 OP D PD LDA MH SI YA AD Web: www.home-straight.co.uk Web: www.heroiccare.com Honeydew Healthcare Ltd Hinckley Carer Support Scheme Leicester Hinckley Tel: 0116 201 4433 OP D PD LDA MH SI YA AD Tel: 01455 614655 OP D PD LDA MH SI YA Web: www.honeydewhealthcare.co.uk HK-Care Consulting Ltd – Unit 107, Greenacres Huntsman’s Lodge DCA Leicester Leicester Tel: 07904 565088 OP D PD LDA MH SI YA Tel: 0116 232 5229 PD LDA MH Web: www.hkcare.co.uk iCall Care Hodman Care Ltd Leicester Advert page 34 Leicester Tel: 0116 212 8558 OP D PD LDA SI YA Tel: 0116 319 4944 OP D PD MH YA Web: www.icallcare.co.uk Web: www.hodmancare.com Infinity Care Services Ltd Holmwood Gardens Domiciliary Care Services Leicester Leicester Tel: 0203 092 3250 OP D PD LDA MH SI YA AD Tel: 0116 287 3072 OP D PD LDA MH SI YA Web: www.infinitycareservices.org.uk

Visit www.carechoices.co.uk for further assistance with your search for care 39 Home care providers continued Advertisers are highlighted

Infinity Health Group Ltd – HQ Lansdowne House – Leicester Derby Leicester Tel: 07715 278957 OP D PD MH SI YA AD Tel: 0116 299 2233 OP Web: www.infinityhealthgroup.co.uk Web: www.ageconcernleics.com Inheritance Medical Ltd Learning Support Centre, The Leicester Leicester Tel: 07941 879466 OP D PD LDA MH SI YA AD Tel: 0116 254 8881 PD YA Integrated Crisis Response Service Web: www.learningsupportcentre.com Leicester Tel: 0116 454 5422 OP D PD LDA MH SI YA AD Leicester Jamaica Community Service Group – Caribbean Court Interpid Care & Support Services Leicester Leicester Tel: 0116 251 2224 Tel: 07802 783568 OP D PD LDA MH SI YA AD OP Web: www.interpidcare.com Web: www.wiscp.org.uk JaMax Homecare MacIntyre Leicester LifeLong Learning Loughborough Leicester Tel: 01509 557081 OP D PD LDA MH SI YA Tel: 0116 270 2697 LDA Japan Green Medical Centre Web: www.macintyrecharity.org Leicester Medacs Healthcare – Leicester Tel: 0207 330 1750 OP D PD LDA MH SI YA AD Leicester June Home Care Ltd Tel: 0116 264 3922 OP D PD LDA MH YA – Loughborough & Charnwood area Web: www.medacs.com Loughborough Tel: 01509 351001 OP D PD Melton Care Services Web: www.junehomecare.org Wigston Kare Plus Loughborough Tel: 0116 464 5760 OP D PD LDA MH SI YA AD Loughborough Web: www.meltoncareservices.co.uk Tel: 01509 642070 OP D PD LDA MH SI YA AD Melton Care Services Ltd Web: www.kareplus.co.uk/Loughborough Melton Mowbray Kingfisher Care (Midlands) Ltd Tel: 01664 569943 OP D PD LDA MH SI YA AD Hinckley Advert page 30 Web: www.meltoncareservices.co.uk Tel: 01455 616493 OP D PD SI YA Web: www.kingfishercare.wixsite.com/care Melton Mencap Melton Mowbray Kirby Care Ltd Tel: 01664 564237 Leicester OP PD LDA SI YA Web: www.melton-mencap.org.uk Tel: 07596 922667 OP YA Kris Carers Ltd Melton Supported Living Service Leicester Melton Mowbray Tel: 0116 243 6483 OP D PD LDA MH SI YA AD Tel: 0116 305 5652 PD LDA MH SI YA Web: www.kriscarersltd.co.uk Web: www.leics.gov.uk

40 Search for care at www.carechoices.co.uk to find support in your area Home care providers continued Advertisers are highlighted

Mercie Grace Care Panashe Home Care Services Ltd Leicester Leicester Advert page 34 Tel: 0116 319 3033 OP D PD LDA MH YA Tel: 0116 266 9996 D PD SI AD Web: www.panashehomecareservice.co.uk Mi Life Care Services Ltd Leicester Passion Healthcare Ltd Tel: 0116 269 8834 OP D PD LDA MH SI YA Leicester Web: www.milifecareservices.com Tel: 0116 212 7942 OP D PD LDA MH SI YA Mosaic: Shaping Disability Services Leicester Pathfinders Community Support Ltd Leicester Tel: 0116 231 8720 OP D PD LDA MH SI YA Web: www.mosaic1898.co.uk Tel: 0116 367 8144 OP D PD LDA MH SI AD

N.I.S.E. Nursing Ltd – Leicester PE Health and Home Care Ltd Leicester Leicester Tel: 0845 124 9200 PD LDA MH SI YA Tel: 0116 278 0362 OP D PD YA Web: www.nise.co.uk Web: www.pe-homecare.co.uk

NAS Community Services (East Midlands) Personal Touch Care Ltd Leicester Loughborough Tel: 0116 258 1841 LDA Tel: 01509 768050 OP D PD LDA MH SI YA AD Web: www.autism.org.uk Web: www.personaltouchcare.org.uk Nationwide Care Services (Leicester) Personalized Care Leicester Hinckley Tel: 0116 344 0440 OP D PD LDA MH YA Web: www.nationwidecare.org Tel: 01455 363700 D PD LDA MH SI YA Web: www.personalized-care.co.uk New Hope Care Leicester Wigston PM’S ResCare Ltd Tel: 0116 288 6974 OP D PD LDA MH YA AD Leicester Web: www.newhopecare.co.uk Tel: 07973 860446 OP PD YA

New Horizon Care Practical Care Solutions Ltd Market Harborough Leicester Tel: 01536 762332 OP D PD LDA MH SI YA AD Tel: 07446 123745 OP D PD LDA MH YA Web: www.NewHorizonsCare.co.uk

Next Care Ltd Precious Hope and Home Care Ltd Leicester Leicester Tel: 0116 262 2175 Tel: 0116 241 7425 OP D PD LDA YA OP D PD LDA MH SI YA AD Web: www.nextcare.org.uk Web: www.precioushopecare.co.uk

Onduty 24 Ltd Prestige Care 247 Ltd Leicester Leicester Tel: 0116 276 5916 OP PD LDA MH YA Tel: 01455 363500 OP D PD LDA YA AD Web: www.onduty24.co.uk Web: www.prestigecare247.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care 41 Home care providers continued Advertisers are highlighted

Prestige Nursing – Leicester Qualitywatch Care Services Ltd Ashby-de-la-Zouch Leicester Tel: 01530 415000 OP D PD LDA MH SI YA AD Tel: 07411 306269 D PD LDA MH SI AD Web: www.prestige-nursing.co.uk Raageh Care Ltd Prestige Social Care Services Ltd – 91 Crafton Street – Leicester Leicester Leicester Tel: 0116 484 9409 OP D PD LDA MH SI YA AD Tel: 07908 785659 OP D PD LDA MH SI YA AD Web: www.prestigescs.co.uk Reach Oakham Prestigious Homecare Tel: 01572 758341 OP D PD LDA MH SI YA AD Wigston Web: www.rutland.gov.uk Tel: 0116 224 2730 OP D PD LDA MH SI YA Web: www.prestigioushomecare.co.uk Rehoboth Health and Home Care Ltd Leicester Private Home Care UK Ltd (Leicester) Tel: 0116 224 2265 OP D PD LDA SI YA AD Leicester Advert inside front cover Web: www.rehobothcare.co.uk Tel: 0333 577 5077 OP D PD LDA MH SI YA AD Web: www.privatehomecareuk.com Reign Supreme Care Services Ltd – Leicester Leicester Provision Care Ltd Tel: 0116 268 1341 OP D PD LDA SI YA AD Leicester Web: www.reignsupremecare.co.uk Tel: 07834 405317 OP D PD LDA MH SI YA AD Reliance Community Care Ltd PSP Care Ltd Leicester Leicester Tel: 0116 367 4568 OP D PD LDA MH SI YA AD Tel: 0116 296 0430 OP D PD YA Web: www.reliancecommunitycare.com PST Medical Ltd – Leicester region RHS24 Care Registered Office Leicester Leicester Tel: 0116 319 5972 Tel: 07940 736158 D PD LDA MH SI YA OP YA Web: www.rehoboth24.co.uk Pure Care Support Ltd Leicester Rising Care Services Ltd Tel: 01162 549450 OP D PD LDA MH SI YA Leicester Web: www.purehomecare.co.uk Tel: 07463 408799 OP D PD LDA MH SI YA AD

Purple Care RNIB Stan Bell Centre Hinckley Loughborough Tel: 01455 886406 OP D PD LDA MH YA Tel: 01509 631231 PD LDA SI YA Web: www.rnib.org.uk Purple Heart Health Care Leicester Rosecarolinkcare Tel: 0116 348 3124 OP D LDA MH YA Leicester Web: www.purplehearthealthcare.co.uk Tel: 0116 229 3006 OP D PD LDA MH SI YA AD

42 Search for care at www.carechoices.co.uk to find support in your area Home care providers continued Advertisers are highlighted

Roseleigh Day Care Serenity Inmind Hinckley Leicester Tel: 07530 858205 OP PD LDA MH SI YA Tel: 07841 989614 OP PD LDA MH SI YA Web: www.roseleighdaycare.co.uk Web: www.serenityinmind.co.uk

RT-Care Solution Ltd Sevacare – Main Office – Hinckley Leicester Hinckley Tel: 07863 667722 OP D PD LDA MH SI YA Tel: 01455 616663 OP D PD LDA MH SI YA Web: www.rtcaresolution.com Web: www.sevacare.org.uk

Rutland Cottages Sevacare Oakham – Leicester Tel: 01572 722350 OP Leicester Web: www.prime-life.co.uk Tel: 0116 254 1275 OP D PD LDA MH SI YA Web: www.sevacare.org.uk Rutland House Leicester Sevacare – Stamford Oakham Tel: 07888 827656 OP D PD YA Web: www.rosecarolinecare.co.uk Tel: 0800 246 1363 OP D PD LDA MH SI YA Web: www.sevacare.org.uk Rutland House Community Trust Shalom Home Care Ltd Oakham Leicester Tel: 01572 771001 OP D PD LDA SI YA Tel: 0116 276 5935 Web: www.rutlandhousecommunitytrust.co.uk OP D PD LDA MH SI YA Web: www.shalomhomecare.co.uk

Saint Care Agency Shepshed Carers Ltd Leicester Loughborough Advert page 34 Tel: 0116 266 5537 PD LDA MH SI YA Tel: 01509 505243 OP D PD LDA MH SI AD Web: www.saintscareltd.co.uk Web: www.shepshedcarers.co.uk

Salus Dementia Care Skelton Court Leicester Leicester Tel: 01455 293437 OP D YA Tel: 0116 261 0663 OP D PD LDA SI YA Web: www.salusdementiacare.co.uk Web: www.sanctuary-supported-living.co.uk

Select Care Services Ltd Smith Crescent Supported Living Service – 109 Coleman Road Coalville Leicester Tel: 01530 815887 PD LDA MH SI YA Tel: 0116 276 1111 OP D PD LDA MH SI YA AD Web: www.leics.gov.uk Web: www.selectcareservices.co.uk Snowdrop Homecare Rutland Ltd Sensitive Care Solutions Ltd Oakham Advert page 34 Leicester Tel: 01572 756707 OP D PD SI YA Tel: 0116 296 3830 OP D LDA MH YA Web: www.snowdrophomecarerutland.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care 43 Home care providers continued

Sova Healthcare Tailormade Healthcare – Leicester Leicester Leicester Tel: 0116 216 0286 OP D PD LDA MH SI YA Tel: 0116 270 9807 OP D PD LDA MH SI YA Web: www.tailormadehealthcare.co.uk Web: www.sovahealthcare.co.uk TLR Health Care Services Ltd Spirit Home Care – 180 Surrey Street Leicester Leicester Tel: 0116 266 0099 OP D PD LDA MH SI YA Tel: 0116 261 362 OP D PD LDA MH YA Web: www.spirithomecare.co.uk TML Care Solutions Ltd Stables Mauricare Ltd, The Market Harborough Leicester Tel: 01858 432751 OP MH YA Tel: 0116 225 1632 OP D PD LDA MH SI YA AD Web: www.tmlcare.co.uk Web: www.mauricare.com Total Community Care Storm Homecare Ltd Leicester Leicester Tel: 01858 469790 PD Tel: 0116 253 8601 OP D PD LDA MH SI YA Web: www.totalcommunitycare.co.uk

Support & Connections Office Truevine5 Ltd Melton Mowbray – Leicester Tel: 01664 424044 OP PD LDA MH YA Leicester Web: www.supportandconnections.co.uk Tel: 07718 290346 OP D PD MH YA

SureCare Charnwood and Rushcliffe Tsuri Care, The Loughborough Hinckley Tel: 01509 260001 OP D PD LDA MH SI YA AD Tel: 01455 233773 OP D PD LDA MH SI YA Web: www.surecare.co.uk/charnwood/ Web: www.thetsuricare.com

SureCare Leicester UK Care Team Ltd Leicester Leicester Tel: 0116 296 1432 OP D PD SI YA Tel: 0116 444 3333 OP D PD LDA MH SI YA Web: www.surecare.co.uk/leicester Web: www.ukcareteam.com

Sycamore Court UK Instant Services Ltd Leicester – Leicester Tel: 0116 283 3146 OP LDA MH YA Leicester Web: www.sanctuary-supported-living.co.uk Tel: 0330 113 8011 OP PD LDA MH YA

Synergy Homecare UK Top Care Ltd Leicester Leicester Tel: 0116 403 0070 OP D PD LDA MH SI YA Tel: 0116 233 0092 OP D PD LDA MH SI YA Web: www.synergy-homecare.co.uk Web: www.ukcareteam.com

44 Search for care at www.carechoices.co.uk to find support in your area Home care providers continued

United Help Ltd Welland Place – Market Harborough and Oadby Market Harborough Leicester Tel: 01858 412060 D PD MH SI Tel: 0116 271 8222 OP D PD LDA SI YA Web: www.mha.org.uk Web: www.bluebirdcare.co.uk/market-harborough- oadby Westminster Homecare Ltd (Leicester) Leicester Universal Care Services Nuneaton Tel: 0116 276 9056 OP D PD LDA MH SI YA AD Hinckley Web: www.whc.uk.com Tel: 0247 637 1197 OP D PD LDA MH SI YA Web: www.universalcareservices.co.uk WHM Work Connections Supported Living Office Leicester Vale Care Ltd Tel: 01509 812004 OP PD LDA MH SI Melton Mowbray Web: www.workconnections.co.uk Tel: 01949 860681 OP D PD SI YA Woodleigh Healthcare Ltd Leicester Victory Care Ltd Tel: 0116 243 6199 Leicester OP D LDA SI YA Tel: 0116 254 9174 OP D PD LDA MH SI YA Your Choice Care Ltd Web: www.victorycare.co.uk – Office Leicester Village Homecare Tel: 07491 977283 OP D PD LDA MH SI YA Leicester Tel: 01455 290257 OP D PD LDA MH SI YA AD YourLife (Glen Parva) Web: www.villagehomecareltd.co.uk Leicester Tel: 0116 247 7533 OP D PD Vision Homecare Web: www.yourlife.co.uk Leicester Tel: 0116 373 0100 OP D PD LDA MH YA

Voyage (DCA) Leicestershire Hinckley Tel: 01455 615061 OP PD LDA MH YA Web: www.voyagecare.com

Waterlees Supported Living Service Wigston Tel: 0116 305 6753 PD LDA MH SI YA Web: www.leics.gov.uk

Waters End Leicester Tel: 07976 150345 OP PD LDA MH YA

Visit www.carechoices.co.uk for further assistance with your search for care 45 Housing options

There is a range of housing options that combine run by housing associations, the local authority, independent living in a home of your own with voluntary organisations or private companies. security of tenure, along with care services Properties may be available for rent, mixed tenure arranged according to need. Schemes may be or to purchase.

Extra Care housing Extra Care housing (sometimes called assisted living Extra Care schemes, as well as a search function or retirement living) is similar to sheltered/warden- allowing you to locate schemes across the assisted housing, but with the additional reassurance country. Visit www.housingcare.org that there are staff on site 24 hours a day, seven days a week in the event of a crisis or urgent need. For more information on Extra Care schemes visit www.leicestershire.gov.uk/adult-social-care- Each self-contained flat or bungalow is designed to and-health/supported-accommodation-and- be user-friendly and will usually have: care-homes/extra-care-housing

• a kitchen, bathroom, bedroom and living room; Alternatively, you may prefer to seek assistance • adaptations, such as handrails, a level-access from your local district or borough council (see shower and lower worktops for wheelchair users; page 110 for contact details). and For residents in Leicester City and Rutland, • alarms throughout, to call for help in an emergency. contact Adult Social Care.

Many schemes include a range of facilities and Leicester City Council activities which are aimed at supporting your health, Tel: 0116 454 1004 wellbeing and leisure interests. You can join in as Email: [email protected] much or as little as you wish. Some larger Extra Web: www.leicester.gov.uk/health-and-social- Care housing schemes may have facilities such as a care/adult-social-care hairdresser, hobby room, restaurant and health and fitness facilities. Rutland County Council Tel: 01572 722577 If you live in Leicestershire, you may wish to Email: [email protected] arrange Extra Care housing privately. The Housing Web: www.rutland.gov.uk/my-services/health- Care website offers comprehensive advice about and-family/adult-social-care

Sheltered or warden-assisted housing Sheltered (or retirement) housing is provided by A scheme manager is either based at the site during local council housing departments and housing office hours or visits regularly. associations for older people who would like to remain independent but prefer the added security Many sheltered housing schemes also have and reassurance of a scheme manager and an alarm communal lounges, laundry facilities, lifts, door call service. entry systems and specially adapted facilities.

Supported Living Supported Living is a term generally used to describe situations in which people (often adults

46 Search for care at www.carechoices.co.uk to find support in your area with a learning disability or mental health condition) accommodation, and Extra Care housing. The rent their home, and their personal care or support individual, a private landlord, a housing association, is arranged separately. This means they can change a local authority or a charity may own the property. their support without having to move, or move and take the same support with them. People have Supported Living refers to the way in which greater security of tenure and can claim a wider accommodation and support are organised, rather range of welfare benefits than in residential care. than the amount of support. This will be tailored to individual need and can include access to support 24- Supported Living can be delivered in a range of hours a day if assessed as necessary, although many settings, including individual flats or houses, clusters people do not require this – particularly with the use of self-contained flats on the same site, shared of assistive technology (discussed on page 11).

Shared Lives Shared Lives is a care service for adults with learning Email: [email protected] or physical disabilities and for older people. It is Web: www.leicester.gov.uk/health-and-social- family-based care provided by individuals and care/adult-social-care/what-support-do-you- families. Shared Lives carers are local people need/learning-working-and-volunteering/ recruited and trained to make sure they have the become-a-shared-lives-carer right qualities to provide care and support. Leicestershire County Council If you are interested in becoming a Shared Lives Tel: 0116 305 8133 carer, please refer to the contact details here. Email: [email protected] Web: www.leicestershire.gov.uk/adult-social- Leicester City Council care-and-health/working-in-care/become-a- Tel: 0116 454 3740 shared-lives-carer

Specialist services

Learning disability and autism If you, or someone you know, has a learning • the confidence to live as independently as disability or is on the autistic spectrum, you may possible and achieve their potential. be eligible for support from your local council. To access this support, you can request an assessment Councils aim to support people to remain living of your care and support needs. The council may independently in their own homes wherever also provide you with information and advice about possible, but if you need to move somewhere with what support is available in your local community or care and support, you might like to consider other from other services. housing options, see page 46.

Councils work to make sure that people with You can also explore mychoice.leicester.gov.uk learning disabilities have: in Leicester, www.leicestershire.gov.uk/lisd in • access to the healthcare they need and the Leicestershire or ris.rutland.gov.uk in Rutland. support they want to live healthy lives; If your needs are such that you require support in a • support to enter into employment, training or care home, this Directory contains a list of all care voluntary opportunities; homes in Leicester, Leicestershire and Rutland. • the choice to form friendships and relationships Any learning disability providers are denoted with within the local community; and LDA.

Visit www.carechoices.co.uk for further assistance with your search for care 47 You may also find the organisations listed here information and advice to families and useful. professionals supporting people with autism in Leicester, Leicestershire and Rutland. Learning Disability Partnership Boards Tel: 0116 291 6958 These are groups of people working to improve Email: [email protected] the lives of people with learning disabilities Web: www.leicestershireautisticsociety.org.uk and those that support them in Leicester, Leicestershire and Rutland. Contact each board Leicestershire Down’s Syndrome Group individually for more details but usually, visitors This group is associated with the national charity are welcome to attend board meetings, held the Down’s Syndrome Association and works every few months, to share their views and to provide a far-reaching support and advice experiences. network to families across Leicestershire. Tel: 07595 821127 Leicester City Email: [email protected] Web: www.leicester.gov.uk/health-and-social- Web: www.leicesterdownsgroup.co.uk/index.htm care/adult-social-care/help-shape-our-care/ learning-disability-partnership-board Mencap Supporting people with learning disabilities to feel Leicestershire valued equally, listened to and included. Tel: 07712 321554 Tel: 0808 808 1111 Email: [email protected] Email: [email protected] Web: www.betterlives.org.uk Web: www.mencap.org.uk

Rutland Scope Tel: 01572 722577 Offers free, impartial and expert information, Email: [email protected] advice and support to disabled people and their Web: www.rutlandpartnershipboard4u.net families, 8.00am to 8.00pm weekdays. Tel: 0808 800 3333 Leicestershire Autistic Society Email: [email protected] A voluntary organisation providing support, Web: www.scope.org.uk

Mental health If you are worried about your mental health, it’s Tel: 0116 255 6286 important to remember that you aren’t alone. Lots Email: [email protected] of people have issues with their mental health Web: www.lampadvocacy.co.uk and there’s help and advice available in Leicester, Leicestershire and Rutland to support you. Life Links Richmond Fellowship This service covers Blaby, Oadby and Wigston Your GP should be your first point of contact if you districts and Leicester City. want confidential advice or services, or you can Tel: 0800 023 4575 contact one of the organisations listed here for free Email: Leicestershire.Lifelinks@ help and support. richmondfellowship.org.uk Web: www.rflifelinks.co.uk Leicestershire Mental Health Advocacy and Information (LAMP) Mental Health Matters An independent voluntary organisation promoting This service is for people living in Charnwood, good mental health for everyone in Leicester, Hinckley and Bosworth, Melton, North West Leicestershire and Rutland. Leicestershire districts and Rutland.

48 Search for care at www.carechoices.co.uk to find support in your area Tel: 0300 323 0189 Turning Point Email: [email protected] If you’re an adult living in Leicestershire or Web: www.mentalhealthmatters.com Rutland, mental health crisis support is available through a helpline service. My Mind Matters – Voluntary Action South Leicestershire Leicestershire (VASL) Tel: 0808 800 3302 This service covers the Harborough district Email: area. Leicestershire.Helpline@turning–point.co.uk Tel: 01858 411383 Email: [email protected] Rutland Web: Tel: 0330 303 6000 www.vasl.org.uk/our-projects/my-mind-matters Email: [email protected]

Sensory impairments If you’re worried about your sight and or hearing, If you’re having difficulties as a result of your you should arrange an appointment with your GP, impairment, there’s a wide range of equipment, who will be able to provide advice and guidance or technology and gadgets you can get such as signpost you to local services. Depending on the alarms, sensors, adapted telephones, television extent of your sensory loss, your GP may refer you loops and grab rails. See page 10 for more to a specialist. information.

If you are referred to a sight or hearing specialist, You can search for other local sensory services by you may be contacted by Vista, a local charity exploring mychoice.leicester.gov.uk in Leicester, working with children and adults affected by sight www.leicestershire.gov.uk/lisd in Leicestershire or loss in Leicester, Leicestershire, and Rutland. Vista ris.rutland.gov.uk in Rutland. You could also contact maintain a register of people who are blind or the organisations listed below. deafblind and can discuss the resources that are available to support you, including: Leicester Deaf Action Group, The (LDAG) • assessment and rehabilitation; Organises weekly sessions for deaf people in Leicester, Leicestershire and Rutland. The group • deafblind reablement; also offers a general information service, free letter translation and social activities. • transcription services; 12 Frog Island, Leicester LE3 5BG • sensory impairment awareness training; Tel: 0116 253 2571 Email: [email protected] • primary school health care programme; and

• digital vision services. Sense Offers free and impartial information about complex Alternatively, if you or someone you know is starting sensory and communication needs, including deaf to experience sensory loss, Vista’s staff can provide blindness. you with information and support to help you Tel: 0300 330 9256 (including text relay). maintain a fulfilled life. Email: [email protected] Web: www.sense.org.uk Vista Tel: 0116 249 8839 You can also contact your local council for a care and Email: [email protected] support assessment if you have additional needs, Web: www.vistablind.org.uk see page 14 for contact details.

Visit www.carechoices.co.uk for further assistance with your search for care 49 SupporSupported byby

DDoo youyou have?have? • heartheart diseasedisease • kidneykidney diseasedisease • liverliver diseasedisease • diabetesdiabetes • COPDCOPD ((e.g.e.g. bronchitisbronchitis oror emphysema)emphysema) FFlulu cancan bebe seriousserious andand leadlead toto hospitalisation.hospitalisation. Speakeak toto youryour GPGP surgerysurgery oror pharmacypharmacy todaytoday aboutabout gettinggetting a ﬂuﬂu jab.jab. It’sIt’s freefree becausebecause yyouou nneedeed iit.t.

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501076_PHE_NHS_SWTW_A4_Poster_V1_LTHC_CP_AW_3_a.indd 1 07/09/2018 17:09 Advocacy Advocates can give advice, support and information advocate if you feel unsure or concerned when you SupporSupported byby to people of any age. They help you to voice are faced with making an important decision about your concerns and guide you through difficult or your care or support. challenging times Advocates are not there to tell you what to do or to If you have substantial difficulty in understanding make decisions for you, but to help you express your and making decisions about your care and support views and make your own fully informed decisions. and you don’t have an appropriate person to speak Councils have a legal obligation to provide an on your behalf, your local council may arrange for advocate to you if you need one at any stage of your a free independent, advocacy service if you meet care and support planning with them. certain criteria. If you don’t meet these criteria, you can arrange to have an advocate at your own cost. For details of organisations that can provide advocacy services in Leicester, Leicestershire and You should consider using the services of an Rutland, see pages 107 and 110 respectively.

Planning for end of life Although the subject of dying is often painful to assessing the needs of individuals and carers. contemplate, planning for the end of life can be a good way to share your wishes and help your family It is worth asking care providers whether they are DDoo youyou have?have? to know what you would like. Good planning for all working towards The Gold Standards Framework. your needs should mean that you can convey your This can be used in various settings, for example • heartheart diseasedisease wishes if you want to, including where you would hospitals, primary care and care homes, to improve like to die. You may wish to remain in your own home the co-ordination and communication between • kidneykidney diseasedisease or care home in your last days and not be admitted different organisations involved in providing care for to hospital. someone near the end of their life. • liverliver diseasedisease The ‘Dying Matters’ website has lots of information Planning for your funeral • diabetesdiabetes helping you to talk about this sensitive subject with While you are thinking about the future, you may your family. Visit www.dyingmatters.org want to consider writing down your wishes for your • COPDCOPD ((e.g.e.g. bronchitisbronchitis oror emphysema)emphysema) funeral. This can help to alleviate pressures on your When choosing a service, you should consider its family. They may appreciate knowing your wishes FFlulu cancan bebe seriousserious andand end of life care philosophy and policies. Enabling and that they can make sure they are considered at people to die in comfort and with dignity is a core your funeral. By detailing your wishes, your family lleadead toto hospitalisation.hospitalisation. part of providing care. The way care professionals can be comforted by the fact that they don’t need approach the process will be incredibly important to make all the decisions about what you would Speeakak toto youryour GPGP surgerysurgery for you, your family and carers. have liked or wonder whether they are making the oorr pharmacypharmacy todaytoday aboutabout right choices. Things to consider are included in ‘My gegettingtting a fluflu jab.jab. It’sIt’s freefree The service should have an open approach to end of Funeral Wishes’, a form produced by Dying Matters life care. It should initiate conversation with you and and the National Association of Funeral Directors. bbecauseecause yyouou nneedeed iit.t. your family and work with your GP to ensure your Visit www.dyingmatters.org/page/my-funeral- needs and wishes are discussed and planned for. An wishes end of life care plan should also be drawn up, as it is nnhs.uk/fluvaccinehs.uk/fluvaccine vital to establish your preferences and choices. You do not have to instruct a funeral director, but if you do, ensure that the director you choose is It is also important to know that all health and a member of either the National Association of TThishis isis notnot a fullfull listlist ofof conditions.conditions. IfIf youyou havehave a social care staff must be trained in communication Funeral Directors or The National Society of Allied lolong-termng-term healthhealth condition,condition, talktalk toto youryour GPGP surgerysurgery oror CherilCheril Sowell,Sowell, regarding end of life care and will be trained in and Independent Funeral Directors. loccalal pharmacistpharmacist toto seesee ifif youyou areare eligibleeligible forfor a fluflu jab.jab. RegisteredRegistered NurseNurse Visit www.carechoices.co.uk for further assistance with your search for care HUHUHY18-15HY18-15 © CrownCrown ccopyrightopyright 22018.018. 51

501076_PHE_NHS_SWTW_A4_Poster_V1_LTHC_CP_AW_3_a.indd 1 07/09/2018 17:09

Hinckley House Care Home ENRICHING LIVES, EXCELLING IN CARE

Residential, Dementia and Respite Care Hinckley House Care Home in Hinckley, Leicestershire is rated as ‘Good in All Categories’ by the Care Quality Commission (CQC). The CQC grades the services delivered in care homes in five categories (Safe, Effective, Caring, Responsive and Well-led) and adjudged that Hinckley House and its staff scored consistently highly throughout. • Beautifully decorated rooms all have en-suite showers, with some rooms opening on to the gardens • Nutritious and balanced menus designed for a healthier lifestyle • Secluded gardens with aviary, gazebo & raised flower beds • Stimulating Well-being & Activities Programme packed with activities & daily events • Regular trips to places of interest, chosen by our residents, in our own private minibus

Call 01455 639710 or Search ‘Hinckley House Care’ online Tudor Road | Hinckley | Leicestershire | LE10 0EH | HinckleyHouseCareHome

8 Springfield Road, Leicester, LE2 3BA 35 Tamworth Road, Ashby-de-la-Zouch, 0116 270 2665 Leicestershire, LE65 2PW leaholmeresidentialhome.co.uk 01530 415959 westwoodhouseresidentialhome.co.uk Welcome to our family-orientated care home nestled in the heart of Stoneygate, Leicester. Our home is a unique, Victorian building located near the town centre of Ashby-de-la-Zouch. Our home has a beautifully landscaped garden, which is accessible for all. We are located on a We are a small home with a big heart and quiet, residential road, close to the city centre. passionate, friendly staff. We have our own Residents enjoy daily activities and frequent secluded gardens, plenty of activities and visiting trips, and are supported and cared for by our entertainment, and fresh, homecooked meals dedicated staff. each day. Please dont hesitate to call or pop in to see us.

52 Search for care at www.carechoices.co.uk to find support in your area These associations have strict guidelines that information, visit www.gov.uk/funeral-payments members must adhere to. See page 113 for details of organisations that may You may be able to get some financial help with be able to help you plan for the end of your life or funeral expenses, provided you meet certain your funeral. eligibility criteria set by the Government. For more

Care homes

All care homes and agencies providing care at home rating. CQC quality ratings must be displayed at the in England must be registered with the independent operator’s premises and on its website. regulator, the Care Quality Commission (CQC). You can also find inspection reports and ratings The CQC inspects every care home and home care for all services on the CQC’s website agency, publishing a report along with a quality (www.cqc.org.uk ).

Types of care home It may have been suggested that you need to move by Adult Social Care or Health to determine your into a residential care home, because of an accident eligibility and needs. You will be fully involved in or an increase in your need for daily support, but planning for your care needs. this may not necessarily be the right decision. You should explore the other housing options available If, after a needs assessment, a care home providing to you, seek advice, and make the right decision for nursing care is the best solution for you, a social care you. See the information beginning on page 46 worker will give you information to help you find a for alternative housing options to residential care. home which meets your care requirements. The cost of the nursing care part of your fees may be paid by Care homes without nursing the NHS to the home directly, the current amount is If you are finding it increasingly difficult to manage £165.56 per week. This figure may change over the at home or in the community and need greater lifetime of this Directory, please use it as a guideline security and care, a care home may be the best only. option. Care homes can help you with maintaining or developing your independence, being part of the For help with finding care homes and care homes community and doing meaningful activities that you with nursing in your area, visit this Directory’s enjoy. Care homes can also assist you with bathing, website at www.carechoices.co.uk dressing, moving, eating and drinking.

It is a good idea to have a care and support assessment from Adult Social Care before you choose a care home to ensure it is the best way to meet your needs, see page 14 for more on assessments.

Care homes with nursing A care home with nursing provides the same care and support as a care home but with 24-hour nursing staff on hand. You will need to be assessed

Visit www.carechoices.co.uk for further assistance with your search for care 53 Providing high quality residential care in

Loughborough Award winning Care Home

Marwood is a private residential home providing a comfortable home-from-home environment for those who have difficulties associated with old age, long-term physical disability and illness.

Experienced staff are able to provide the highest level of personal and emotional care and yet, at the same time, gently encourage each person to maintain an individual level of independence and choice.

We are proud to be one of the most recommended care homes in the East Midlands and have received multiple awards which highlight our quality service, but don’t just take it from us:

“Mum has been a resident for about a year and I cannot praise the staff more highly for their kindness and professionalism. The managers while staying kind compassionate and unfailingly helpful, run a tight ship and certainly have their finger on the pulse. I would recommend Marwood Residential Home to anyone.” - Rose O, (daughter of resident)

For more information, please contact us: 01509 600625 Marwood Residential Home, www.marwoodresidentialhome.co.uk 57 Ashby Road Central, Shepshed, [email protected] Loughborough LE12 9BS 54 Search for care at www.carechoices.co.uk to find support in your area Providing high quality Care homes checklist © 2019 Care Choices Ltd residential care in Home 1 Fees per week Quality rating*

Home 2 £ Loughborough Award winning Care Home £ Home 3 £

Marwood is a private We suggest that you take paper with you when visiting care homes so that you can make notes. You can residential home providing a download and print this checklist at www.carechoices.co.uk/checklists comfortable home-from-home environment for those who have Staff Personal preferences difficulties associated with old age, What is the minimum number of Is the home too hot/cold? Can you long-term physical disability and staff that are available at any time? control the heating in your room? illness. Are staff respectful, friendly and polite? Is the décor to your tastes? Experienced staff are able to provide Do staff have formal training? Are there restricted visiting hours? the highest level of personal and Are the staff engaging with residents? Is there somewhere you can go to emotional care and yet, at the same be alone? time, gently encourage each person to maintain an individual level of Activities Does the home feel welcoming? independence and choice. Can you get involved in activities you enjoy? Catering We are proud to be one of the most Is there an activities co-ordinator? Can the home cater for any dietary recommended care homes in the requirements you may have? East Midlands and have received Does the home organise any outings? Does the menu change regularly? multiple awards which highlight our Are residents escorted to appointments? quality service, but don’t just take it Can you eat when you like, even Do the residents seem entertained? from us: at night? Does the home have a varied Can you have food in your room? “Mum has been a resident for activities schedule? about a year and I cannot praise Is there a choice of food at mealtimes? the staff more highly for their Is alcohol available/allowed if you Life in the home kindness and professionalism. want it? Is the home adapted to suit your needs? The managers while staying kind Can visitors join you for meals? compassionate and unfailingly Can you bring your own furniture? helpful, run a tight ship and Are there enough plug sockets in Fees certainly have their finger on the the rooms? Do your fees cover all of the services pulse. Are there restrictions on going out? and activities? I would recommend Marwood Is there public transport nearby? Residential Home to anyone.” Are fees likely to change regularly? Does the home provide any transport? Is the notice period for cancellation of - Rose O, (daughter of resident) Can you make/receive calls privately? the contract reasonable? Can you decide when to get up and Could you have a trial period? For more information, please contact us: go to bed? Can you keep your room if you go Marwood Residential Home, Does the home allow pets? into hospital? 01509 600625 Does the home use Digital Care Can you handle your own money? www.marwoodresidentialhome.co.uk 57 Ashby Road Central, Shepshed, Planning accessible to families? *See page 65. [email protected] Loughborough LE12 9BS Visit www.carechoices.co.uk for further assistance with your search for care 55 Exceptional Excellence

www.3abcare.co.uk Your first choice for Harley House Nursing, Residential, Respite and Dementia Care in Leicester & Leicestershire We offer... • Fully inclusive person centred care 24 hours a day. • Newly refurbished rooms and lounge areas, homely The Willows designed with our residents in mind.

• Single rooms, with en-suites available with great garden views. All rooms may be personalised.

• Exceptional care by highly trained Carers at all the Homes, with Nursing care 24/7 at Harley House and The Willows Care Home.

• Full time Activities Coordinators at all sites, providing group entertainment and one to one activities for residents.

• Beautiful landscaped garden and patio areas, for residents to walk and relax in. Brook House Trusted family run business with more than 40 years’ experience providing the very best level of care for all

Harley House The Willows Brook House 10-12 Elms Road, 14-16 The Lant, Shepshed, 15 Bell Lane, Husbands Bosworth, Leicester LE2 3JE Loughborough LE12 9PD Lutterworth LE17 6LA 0116 270 3672 01509 650669 01858 880247 [email protected] [email protected] [email protected] Activities in care homes The word ‘activity’ can imply many different things Lots of care homes now employ a dedicated activity but, in the context of a care home, it should mean co-ordinator. What they do and how they do it varies everything a resident does from when they open their from one home to another. Increasingly, they are eyes in the morning until they go to sleep at night. fully integrated into the staff team, play a key part Activities should stimulate residents emotionally, in developing care plans and ensure that all staff physically and mentally and, in a good care home, appreciate the part they play in delivering high- should encompass all aspects of daily life. They can quality activity provision. range from choosing what to wear, to helping with tasks around the home or garden, to listening to the Ensure you speak to any potential providers about radio or joining in with an art or exercise class. the activities they provide in their care home.

Above all, activities provide a point of interest, fun and challenge to each day. They should enable people to participate in daily life, be engaged and maintain hobbies or activities they have enjoyed throughout their life, as well as offering the opportunity to try something new, if they wish.

Care homes and dementia Care homes and care homes with nursing are activities that you can choose to be involved in, from regulated by the Care Quality Commission and all tea dances to exercise. The options are endless and can say that they support people with dementia. should be developed with you, and other residents However, there are ways that they can demonstrate in mind. a focus on dementia care, have training in supporting people with dementia and make their A good care home or care home with nursing will home dementia friendly. support you to make your own daily decisions. This may be as simple as choosing what you’d like The physical appearance of a care home may be to eat or wear that day or helping you to perform an important factor in which home you choose. day-to-day tasks, like laying the table, folding the You might want to consider somewhere that has a washing or gardening. This is relationship-centred homely look, rather than a hotel-style or vice versa. care with person-centred outcomes – these simple It’s important to remember that this is where you approaches to daily living can help you to maintain will be living, and you need to feel comfortable in control over your life. your surroundings. Most people will want to be fully involved in your life if Some newer, purpose-built homes have circular you move into a care home. A good home will ensure corridors or gardens that you can explore. Some that your carer and close family are involved as much homes will have cabinets outside of your room, as possible in your care. If your carer feels that the containing your personal items enabling you to home is not involving them as much as they would recognise your room. Some homes have rummage like, they should speak to the manager, who should boxes filled with items to look through, some may value their input and knowledge of your condition and be period items, these can be useful for reminiscing. should see them as a partner in your care and support.

When looking at a care home, it’s important to Important questions to consider when looking at consider what activities are provided. Meaningful care homes for yourself, or someone else living with daily activity can really help you to engage and have dementia, are included in the residential dementia a good quality of life. There should also be group care checklist on page 59.

Visit www.carechoices.co.uk for further assistance with your search for care 57 Hicare Homes Residential Care Homes offering high standards of care, bespoke care packages and Dementia Friendly environments. Our Services: Long & Short stays, Respite & Holiday care, day, morning, evening & night care, Personalised care packages available Dignity, Stimulation, Individuality, Comfort and above ALL we care... Spencefield Grange Meadow’s Court Davenport Rd Old Church Street FREE Evington, Leicester, Old Aylestone, Leicester, Trial Day LE5 6SD LE2 8ND Available Member of: Call us on (08000) 27 50 44 or email [email protected] www.hicare.co.uk Residential dementia care checklist © 2019 Care Choices Ltd

Home 1 Fees per week Quality rating*

Home 2 £ £ Home 3 £

We suggest that you take paper with you when visiting care homes so that you can make notes. Please use this checklist in conjunction with the care homes checklist on page 55. You can download and print this checklist at www.carechoices.co.uk/checklists

Design Health Are there clear signs throughout Can residents get help with eating the home? and drinking? Has the home been designed or How often does the home review adapted for people with dementia? residents’ medication? Are the home and grounds secure? Does the home offer help if a resident needs assistance taking Are there prompts outside the medication? residents’ rooms to help people identify their own? Do GPs visit the home regularly? Is the décor familiar to your loved one? Staff Choices Are staff trained to identify when a resident might be unwell? Do residents get choice in terms of what they wear each day? Are staff trained to spot when someone needs to go to the toilet? Are residents encouraged to be independent? Do the staff have any dementia specific training/experience? Can residents decide what to do each day? Will your loved one have a member of staff specifically responsible for Can residents have a say in the décor their care? of their room?

Approach to care Activities Does the home follow a specific Are residents able to join in with approach to dementia therapy, for household tasks like folding washing? example, validation therapy? Are there activities on each day? Will the home keep you informed Can residents walk around outside on about changes to your loved one’s care? their own? Does the home have a specific Are residents sitting in front of the TV approach to end of life care? or are they active and engaged? Does the home keep up to date with Are there rummage boxes around? best practice in dementia care?

*See page 65.

Visit www.carechoices.co.uk for further assistance with your search for care 59 HOW DO YOU FIND THE RIGHT CARE FOR YOU OR YOUR LOVED ONE? Free specialist help is available

OUR SERVICE IS COMPLETELY FREE TO CLIENTS AND THEIR FAMILIES How our service works Since 1995, we have been helping individuals and their families to arrange care in their own home and choose You will be given your own care homes. dedicated adviser who will: ALL THE INFORMATION YOU NEED 1 Discuss your needs We do not recommend individual care homes but provide 2 Carry out a search for suitable homes you with all the information you need to make an informed or care services within your area choice about the best care home for you or your relative. We can also arrange packages of care in your own 3 Collect and accompany you on care home visits home. We can help you if you are paying for your own 4 Provide advice and support throughout the care and are looking for professional help and guidance, entire process or we can also help if you are funded by social services.

For more information please contact us on...

BRINGING HEALTH AND 0116 254 2564 60 SOCIAL CARE TOGETHER carehomeselection.co.uk

Birmingham Care Services Directory Advert FINAL.indd 2 14/11/2018 15:26 HOW DO YOU FIND THE RIGHT CARE Paying for care

FOR YOU OR YOUR LOVED ONE? When a local authority provides or arranges towards the cost of care at home or in a care home, Free specialist help is available your care services, you may need to contribute depending on your personal circumstances. Financial assessment for permanent residential care The financial assessment looks at your capital, care yourself. However, some savings are not taken savings and income. Most people are likely to have into account, you are still entitled to an assessment to contribute something towards the cost of their of your needs by your local council and you may be care. The value of your home is included as part of able to get some support with funding your care, your capital in this assessment if you are moving into see page 62. residential care, except in limited circumstances. It is not included if you are receiving care in your If it is identified that you have eligible needs, you own home. If you choose not to have a financial can either choose to arrange the care and support assessment, you will be responsible for arranging yourself or you can ask the council to arrange it for and paying the full cost of your care and support in a you. Your council may charge a fee for doing this in care home. addition to the cost of your care and support.

If you have capital and savings of less than £14,250, These figures may change during the lifetime of this this is not taken into account in the assessment but Directory. you may be asked to make a contribution from your income and the local authority will help to meet If you are eligible for support from your local council the cost of your placement, up to the authority’s and you are moving into a care home or care home standard rates. with nursing, you will be given a choice of homes that charge the amount your local council would If you have capital and savings between £14,250 and usually pay for someone with your needs. If the OUR SERVICE IS COMPLETELY FREE TO £23,250, you are likely to have to contribute more home you choose charges a fee in excess of the CLIENTS AND THEIR FAMILIES How our service works towards the cost of your care. local authority’s funding limit, you will need to find Since 1995, we have been helping individuals and their someone else to meet the additional amount. This is families to arrange care in their own home and choose You will be given your own If your capital and savings amount to more than often referred to as a ‘third party payment’ or ‘top- care homes. dedicated adviser who will: £23,250, you will usually pay the full cost of your up’ (explained further on page 62). ALL THE INFORMATION YOU NEED 1 Discuss your needs We do not recommend individual care homes but provide 2 Carry out a search for suitable homes you with all the information you need to make an informed or care services within your area Running out of money choice about the best care home for you or your relative. 3 Collect and accompany you on care home visits If your capital and savings are likely to reduce to local authority fee level. We can also arrange packages of care in your own £23,250 through payment of care home fees, you home. We can help you if you are paying for your own 4 Provide advice and support throughout the must let your local council know well in advance. It Understanding your rights before moving into care care and are looking for professional help and guidance, entire process or we can also help if you are funded by social services. must undertake an assessment of your circumstances is essential. There are a number of financial products before deciding if it will make a contribution. and specialist companies that may be able to help. It is important to seek independent financial and legal If you become eligible for council support with advice before committing yourself to anything. See funding your care, and the home you are living in page 63 for more information. charges more than your local council’s fee levels, For more information you must find someone to help pay the difference. please contact us on... This is known as a ‘top-up’ or ‘third party payment’, see page 62 for more information. If funds for a top-up are not available, you will need to find BRINGING HEALTH AND 0116 254 2564 accommodation which can meet your needs at the SOCIAL CARE TOGETHER carehomeselection.co.uk Visit www.carechoices.co.uk for further assistance with your search for care 61

Birmingham Care Services Directory Advert FINAL.indd 2 14/11/2018 15:26 Non-means-tested support Some support may be available to you without your assistance from the local authority. local council needing to look into your finances. If you are entitled to the mobility component of Benefits Personal Independence Payment or Disability Living Attendance Allowance and Personal Allowance, this payment will not stop once you Independence Payments are non-means-tested, move into a care home and is not included in your non-taxable benefits from the Department for financial assessment, unless your placement in a Work and Pensions. There are different rates care home will be funded entirely by NHS Continuing depending on the level of your needs. Everyone Healthcare. See page 17 for more information. who needs care should consider claiming these benefits. However, these benefits or part of the You may also want to consider applying for Universal benefits will not be paid if you are, or become, a Credit (if you are under state pension age) or permanent resident in a care home with funding Pension Credit (if you are over state pension age).

Self-funding your care Paying for care can be an expensive and long-term your lifetime. Any fees paid by your local council will commitment, so it is strongly recommended that be charged against the value of your home and must you seek specialist information and advice before be repaid once the house is sold or from your estate. entering into any arrangements. It is important Interest is payable throughout the period of the loan. that you seek specialist advice from appropriately There is also an annual maintenance fee and a one- qualified and regulated financial advisers, see page off fee to join the scheme which covers all legal and 63 for suggested contacts. administrative costs for the lifetime of the loan.

Twelve-week property disregard Your local council will limit the amount of the loan, If your former home is included in your financial depending on the available equity in your property assessment but your other capital and savings are or your share of the property. less than £23,250, and your income is not enough to meet your care home fees, your local council may NHS Nursing Care Contribution share the cost of the first 12 weeks of permanent Whether you are a temporary or permanent care, provided it agrees that care is needed. resident, if you live in a care home that provides nursing care, you may be entitled to a non-means- Deferred Payment Scheme tested Registered Nursing Care Contribution After the twelve-week property disregard period, (sometimes referred to as Funded Nursing Care) you may be offered a Deferred Payment Scheme. This towards the cost of your nursing care. This is paid allows you to delay selling your former home during directly to the home.

Third party top-up payments If you are eligible for council support, you will be yourself, except in limited circumstances, so the offered a choice of homes that meet your local responsibility usually falls to a family member, friend authority’s funding rates. If you decide to live in a or charity. more expensive home and someone is able to make an additional payment for you, they will have to pay Before anyone agrees to pay your top-up, they the local authority the difference between its rate should be aware that the amount may increase, and and the amount the home charges. This additional they need to be confident that they can sustain the payment is called a ‘top-up’ or ‘third party payment’. payments for as long as they are required. They will You are not allowed to make this additional payment need to sign a contract with your local council to

62 Search for care at www.carechoices.co.uk to find support in your area confirm that they are able to do this. It is important to note that councils have a duty to offer you a place at a home that accepts their If the additional payments stop being paid for any funding rates. If no such place is available, a top-up reason, then you should seek help and advice from should not be charged. your local council. You may have to move to a home whose charges fall within the local authority’s funding levels.

If you are already resident in a care home, and no top-up was required at the time you became a resident, the home may seek to introduce one at a later date, which would need to be agreed first with the local authority. This may happen if a change to your arrangements is made at your request or with your agreement, for example you move to a more expensive room.

Seeking financial advice Planning for your future care and support needs can accredited by the Society of Later Life Advisers can be complicated and funding care can be expensive. be found at www.societyoflaterlifeadvisers.co.uk Professional advice may be helpful in enabling you or you can call 0333 202 0454. (and your family) to identify the most suitable and cost-effective solution. Several organisations provide free advice about funding care and support. These are a good place to Everyone is encouraged to seek unbiased, expert start if you are looking for information and want to advice from independent financial advisers to see what sort of options are available. help work out how to pay for long-term care. Independent financial advisers are regulated by Age UK the Financial Conduct Authority (FCA) and must Tel: 0800 055 6112 take shared responsibility for the suitability of any Web: www.ageuk.org.uk/moneymatters product they recommend. Citizens Advice Unlike advisers who are tied to particular providers, Web: www.citizensadvice.org.uk specialist care-fees advisers can offer advice on Money Advice Service products from across the whole market. Tel: 0800 138 7777 Web: www.moneyadviceservice.org.uk A list of independent financial advisers who are

Search for care in your area

Visit www.carechoices.co.uk for further assistance with your search for care 63 Important information

Finding care in your area Looking for care in your area? Want to know the email. They can also be saved and emailed to others. quality rating of providers you’re considering? Care Choices, publisher of this Directory, has a website The website includes detailed information for each providing comprehensive details of care providers as care provider, including the address, phone number well as essential information. and the service’s latest CQC inspection report and rating (see page 65), indicating the quality of care You can search by postcode, county or region for provided. care homes, care homes with nursing and home care providers that meet your needs across the country. You can also view an electronic version of this Directory on the site and have it read to you by Your search can be refined by the type of care you using the ‘Recite Me’ function. Visit are looking for and the results can be sent to you by www.carechoices.co.uk

How solicitors can help Getting timely advice and planning for your future but it is not legally binding. You may instead wish to can ensure that you or your family do not have to make a living will, properly known as an ‘advance make decisions or take actions at a point of crisis. decision’, setting out treatment that you do not want to receive in specified circumstances, which would A solicitor can give you impartial advice about wills, legally have to be followed, even if you die as a result. gifts, estate planning and Powers of Attorney. Some can also offer guidance on immediate and long- Any proposed gift out of your estate needs careful term care plans, ensuring (if applicable) the NHS has consideration of the benefits, risks and implications, made the correct contribution to your fees. particularly on any future liability for care costs or tax liability. Lasting Powers of Attorney (LPAs) allow you to appoint someone you trust to make decisions about If you don’t have your own solicitor, ask family or your personal welfare, including healthcare and friends for their recommendations. Contact several consent to medical treatment, and/or your property firms, explain your situation and ask for an estimate and financial affairs. An LPA is only valid once of cost and an idea of timescales involved. Many registered with the Office of the Public Guardian. It firms will make home visits if necessary and will allows a person of your choice to make decisions on adapt their communications to meet your needs. your behalf at a time when you may be unable. It’s important to find a solicitor who specialises in this area of the law. Citizens Advice offers an advice The Court of Protection can issue Orders directing service and may be able to recommend solicitors in the management of a person’s property and your area. financial affairs if they are incapable of managing their own affairs and should they not have an LPA. The Court procedure is presently very slow, and the fees are quite expensive so preparing an LPA is always advisable, providing you have somebody sufficiently trustworthy to appoint as your attorney.

An ‘advance directive’ allows you to communicate your wishes in respect of future medical treatment

64 Search for care at www.carechoices.co.uk to find support in your area Comments, compliments and complaints You have the right to make comments, respond to any complaints made. compliments or complaints about any care or support services you receive. You should feel free If you have a complaint about a breach of to make comments and suggestions about possible regulations, contact your local office of the improvements to your surroundings and the Care Quality Commission (see below for more services provided. information about the CQC).

If you want to make a complaint, you should feel If you’re unhappy with the standard of care you, or able to complain about any aspect of your support someone else is getting at home from a care worker which affects your happiness or comfort. This might or a care home arranged by your local authority, be anything from the way you are treated by staff to speak to the care worker or manager of the care the quality of the food you are served. agency or care home first. If you’re not satisfied with their response, speak to your local Adult Social Making a complaint should not be made difficult for Care department. If you’re unhappy about decisions you and should not affect the standard of care that made by Adult Social Care about your care and you receive whether in your own home or in a care support, speak to your allocated social care worker home or care home with nursing. Care services are or their manager. required to have a simple and easy to use complaints procedure. If you have been unable to resolve your complaint, you can contact the Local Government and Social If you are concerned about the care that you, a Care Ombudsman on 0300 061 0614 and ask friend or a relative are receiving, it makes sense them to assist you. The Local Government and to speak to the manager of the service about Social Care Ombudsman looks at complaints your concerns before you take any further action. about councils and some other authorities and The problem may be resolved quite easily once organisations, including adult social care providers they are made aware of it. If you need to make a (such as care homes and home care providers). formal complaint, you should follow the service’s It is a free service and its job is to investigate complaints procedure. The service has a duty to complaints in a fair and independent way.

Inspecting and regulating care services Health and social care services must be registered to an overall rating of outstanding, good, requires show that they meet a set of standards. improvement or inadequate. It will also get ratings for each key question. The ratings mean you can The Care Quality Commission (CQC) is the easily see where a service is performing well, and independent regulator of health and social care in where it needs to improve. England. It registers care providers and inspects and rates services. When things go wrong, the CQC can It’s always a good idea to check inspection reports also take action to protect people who use services. and ratings when choosing a care service. You can find reports and ratings on the CQC’s website (www. After an inspection of a care home or home care cqc.org.uk ). Care providers must also display their agency, the CQC publishes a report of what it found. latest rating at their premises and on their website. The report looks at how well the service meets the CQC’s five key questions: Is the service safe? Always check the date of the last inspection as Effective? Caring? Responsive to people’s needs? this may be up to two years ago. New homes, Well-led? although registered with the CQC, may not receive an inspection until they have been open Each care home and home care agency will get for at least 12 months. If you’re concerned about

Visit www.carechoices.co.uk for further assistance with your search for care 65 any findings in the report, speak to the manager to see where it should inspect next, and what to of the service to see what improvements have look out for when it does. If you want to share your been made. It’s always good to contact the home experience of care, visit www.cqc.org.uk/share to arrange a visit and see if this can be done before making any decisions. If possible, speak to Tel: 03000 616161 users of the service and/or their family. Email: [email protected] Web: www.cqc.org.uk Write to: The Care Quality Commission, Citygate, You can also tell the CQC about your experiences Gallowgate, Newcastle upon Tyne NE1 4PA of care – good or bad. It can use your information

Out-of-county care You can choose a care home outside your home the paying authority’s terms and conditions. county. You may want to be closer to friends, family members or you may want to relocate to another You should seek further advice before making your part of the country. decision.

If your care home place is state-funded, speak to For help finding care providers in Leicester, the local authority about who is responsible for Leicestershire, Rutland and other regions, visit this your care fees, especially if you choose a care home Directory’s website at www.carechoices.co.uk to in another region. Any home you choose must be search for care that meets your requirements. suitable for your assessed needs and comply with

Protecting adults at risk of abuse An adult at risk of abuse is a person aged 18 years ongoing ill-treatment. It can be through neglect or or over who has care and support needs and is poor professional practice. experiencing or is at risk of abuse or neglect. As a result of their needs for care and support, the Who might be causing the abuse? person is unable to protect themselves from the risk The person who is responsible for the abuse may be or experience of abuse or neglect. known to the person abused and could be:

• a care worker or volunteer; What is adult abuse? Abuse is mistreatment that violates a person’s • a health worker, social care or other worker; human and civil rights. The abuse can vary from treating someone with disrespect in a way which • a relative, friend or neighbour; significantly affects the person’s quality of life, to • another resident or service user; or causing actual physical harm or suffering. • an occasional visitor or someone who is providing It can happen anywhere – at home, in a care a service. home or a care home with nursing, a hospital, in the workplace, at a day centre or educational If you think someone is being abused, call establishment, in supported housing or in the street. Leicester City Council on 0116 454 1004, Leicestershire County Council on 0116 305 Forms of abuse could be physical, sexual, 0004 or Rutland County Council on 01572 psychological, discriminatory, financial or neglect. 758341. Your concerns will be taken seriously and It could also cover the issues of modern slavery, will receive prompt attention, advice and support. domestic abuse, self-neglect and organisational abuse – this may range from one-off incidents to In Leicester and Leicestershire, calls can be taken

66 Search for care at www.carechoices.co.uk to find support in your area from 8.30am to 5.00pm, Monday to Thursday; and can advise you about what to do next. and 8.30am to 4.30pm on Fridays. In Rutland, calls can be taken from 8.30am to 5.00pm, Monday, The Disclosure and Barring Service (DBS) Wednesday and Thursday; from 9.00am to 5.00pm There is a system for checking all those intending on Tuesdays; and from 8.30am to 4.30pm on Fridays. to work or, currently working with children and Outside these hours: vulnerable adults. • call the Emergency Duty team across Leicester, The DBS combines the criminal records checking Leicestershire and Rutland on 0116 255 1606; and barring functions to prevent unsuitable people • leave a message on the answerphone; or working with children or adults with care and • call the police on 101, or 999 if it is an emergency. support needs. For more information, visit www.gov.uk/dbs If the abuse is also a crime such as assault, racial harassment, rape or theft you should involve the Care home owners, home care agencies and police. If the police are involved, Adult Social Care employment agencies that supply care workers are will work with them and with you to provide support. required to request checks as part of a range of pre- employment checks, including DBS disclosures. You can also: Care providers and suppliers of care workers are • contact the Care Quality Commission (CQC) on also required to refer workers to the DBS where, 03000 616161 if the adult at risk of abuse is in their view, the individual has been guilty of living in a registered care home, care home with misconduct that harmed or placed at risk of harm, nursing or receiving home care services; or an adult with care and support needs. People • let a public service professional, such as a who know they are confirmed on the list but seek social worker, community nurse, GP, probation employment in care positions will face criminal officer or district nurse know your concerns. charges including possible imprisonment. It is They have responsibilities under the Leicester, also an offence for an employer or voluntary Leicestershire and Rutland Safeguarding Adults organisation to knowingly employ a barred person Multi Agency Policies and Procedures (MAPP) in a regulated activity role.

Search for care in your area

www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need • Information on care quality With so many providers to choose from, • Links to inspection reports where do you start? • Additional information, photos and web links • Brochure requests

Visit www.carechoices.co.uk for further assistance with your search for care 67 East Midlands Care

This free publication provides you • Impartial and practical support and advice on with a lot of information regarding the differing issues that providers face on a daily care homes and their services within basis and in times of difficulty. Leicester, Leicestershire and Rutland, which we • Informing members of grant funding and new welcome and support. Dane View Care Home is located on leafy initiatives available. Glenfield Road and just a 5 minute drive from the centre of Leicester East Midlands Care (EMCARE) has been supporting • Special members rates from partnership suppliers quality care in Leicester, Leicestershire and for services and products. Rutland and is the only care association specifically • Free initial telephone advice from our legal representing and supporting care home providers in advisors on employment, commercial and Set within three acres of beautifully these areas. Its members are registered with the CQC regulatory issues. and are from the independent and voluntary sector. landscaped gardens and orchards. EMCARE is currently leading the Care Home Trusted The association has an Executive Board, who meet Assessor project within the University Hospitals regularly and have a valuable wealth of knowledge Nursing & Respite of Leicester (UHL), working with and assisting For over 25 years our aim at the and contribute their vast experience in care in order Leicestershire County Council, UHL and care homes Bayswood Care Group has been to support members, quality care and the local Residential & Daycare in the county to support and facilitate effective, to provide a genuine home for and national industry. The board is voluntary and is timely and safe re-admissions and new admissions our residents by working together elected by its members. Board members are from to care homes in the county. Acquired Brain Injury with their families and our staff large and small organisations and the independent to ensure a safe and positive and voluntary sector, as well as individual EMCARE has been running for over 30 years, Dementia Care environment. professionals. The board is active and represents its celebrating and supporting quality care in Leicester, members at a number of meetings with colleagues Leicestershire and Rutland. In addition, EMCARE The care we provide at Dane in the local authorities, health and other key bodies, holds regular meetings for its members and WELCOME View is focused on the individual regionally and nationally, in relation to care fees, organises a successful annual conference, which has Dane View has been designed to needs of each resident. From care home contracts, compliance, safeguarding, nutritional meals and daily been running for over 20 years. provide everything our residents need to relax and feel commissioning, workforce and more. activities to the everyday EMCARE is an affiliated member of Care England supported. We have modern facilities including WiFi, assisted routines, care at our home is EMCARE supports its members by: and the Registered Nursing Homes Association baths, on-site salon, recliner chairs and call systems. Our designed to help our residents enjoy happy fulfilled lives. • Positively promoting the independent long-term (RNHA). EMCARE also works in partnership with cinema is connected to over 10,000 films & musicals and our care sector, good practice and high standards of other key agencies and organisations, where stunning lounge & dining room have floor to ceiling glass care. possible. panels that allow residents to enjoy amazing views of the • Providing members with advance notice of Because of the importance of the role that EMCARE gardens. From our sensory garden with its ornamental water forthcoming changes to policy, legislation and plays, the association believes that it is important feature, to the lush orchard with apple and plum trees, our regulatory requirements, and assisting members that all providers develop a collective voice to in the understanding and interpretation of these. share their knowledge and it is keen to encourage home offers a tranquil retreat to relax and enjoy. • Representation of members views to membership from all care providers in Leicester, HOME commissioners, inspectors and other key bodies. Leicestershire and Rutland.

• Sharing, exchanging, signposting and providing For further information regarding EMCARE, its accessible information, knowledge and advice. initiatives and membership benefits, please visit “... the whole ambience of Dane • Presentations by invited speakers on current www.emcare.org.uk or contact the Chairman, View Care Home is overwhelming in a positive way.” topics at our regular bi-monthly meetings. Harj Nanuwa or the Membership Secretary, Tracy Wagstaff on 0116 348 8146 or email at • Helping with understanding the implications of [email protected] Find us on local contracts, eligibility criteria and funding. 165 Glenfield Road Leicester LE3 6DP 68 Search for care at www.carechoices.co.uk to find support in your area Dane View Care Home is located on leafy Glenfield Road and just a 5 minute drive from the centre of Leicester

Set within three acres of beautifully landscaped gardens and orchards.

Nursing & Respite For over 25 years our aim at the Bayswood Care Group has been Residential & Daycare to provide a genuine home for our residents by working together Acquired Brain Injury with their families and our staff to ensure a safe and positive Dementia Care environment.

The care we provide at Dane WELCOME View is focused on the individual Dane View has been designed to needs of each resident. From nutritional meals and daily provide everything our residents need to relax and feel activities to the everyday supported. We have modern facilities including WiFi, assisted routines, care at our home is baths, on-site salon, recliner chairs and call systems. Our designed to help our residents enjoy happy fulfilled lives. cinema is connected to over 10,000 films & musicals and our stunning lounge & dining room have floor to ceiling glass panels that allow residents to enjoy amazing views of the gardens. From our sensory garden with its ornamental water feature, to the lush orchard with apple and plum trees, our home offers a tranquil retreat to relax and enjoy. HOME

“... the whole ambience of Dane View Care Home is overwhelming in a positive way.” Find us on 165 Glenfield Road Leicester LE3 6DP Always providing the highest standard of care Always with you in mind

At Allag Care Ltd, we have 3 homes which are proud to provide support and care for individuals with a range of mental health diagnoses that include but are not limited to Dementia, Autism and complex learning disabilities.

With our own unique style of care, we not only look after you and your own requirements, but we will continue to promote personal responsibility, to enhance your strengths and skills and ensure your social inclusion is maintained. Our philosophy • Provide high standards of care tailored to the needs of the individual, regardless of culture, religion and sexuality • Respect and encourage individuality, and promote equality and diversity • Offer a varied and nutritious diet which caters to all individual needs • Provide care plans tailored to the requirements of each resident, aided by the input of themselves and their family • Encourage our residents to maintain their social and cultural links within the community and to take part in our varied activities programme • Working with our residents, we will develop individual goals via our Recovery Star model, which breaks down long term goals into achievable steps For more information, or to arrange a visit please contact our Area Managers: Zohib Anwar – Zunaid Anwar 0116 273 6461 • 0116 2425 779 [email protected] Oak House Care Home 357 Gwendolen Road, Leicester, LE5 5FP Gwendolen Road Care Home 0116 273 1717 305 Gwendolen Road, Evington, Leicester LE5 5FP Sycamore Cottage 0116 273 6277 14 Harbrough Road, Leicester, Oadby, LE2 4LA 0116 271 1720 Always providing the Residential care in Leicester, highest standard of care Leicestershire and Rutland Always with you in mind This Directory is divided into the geographical areas listed on this map. Home care providers can be found beginning on page 31.

NOTTINGHAMSHIRE At Allag Care Ltd, we have 3 homes which are proud to provide support and care for individuals with a range of mental health diagnoses that include but LINCOLNSHIRE are not limited to Dementia, Autism and complex DERBYSHIRE learning disabilities. Loughborough Melton Mowbray Shepshed Coalville With our own unique style of care, we not only look after you and your own requirements, but we will Oakham continue to promote personal responsibility, to Oakham Leicester enhance your strengths and skills and ensure your Market Bosworth Oadby social inclusion is maintained. Wigston Earl Shilton Blaby Our philosophy Hinckley • Provide high standards of care tailored to the Market Harborough needs of the individual, regardless of culture, Leicester City WARWICKSHIRE religion and sexuality Lu erworth NORTHAMPTONSHIRE • Respect and encourage individuality, and promote equality and diversity • Offer a varied and nutritious diet which caters to all individual needs Blaby Hinckley and Bosworth North West Leicestershire • Provide care plans tailored to the requirements of each resident, aided by the input of themselves Care homes 73 Care homes 83 Care homes 101 and their family Care homes with nursing 75 Care homes with nursing 85 Care homes with nursing 101 • Encourage our residents to maintain their social Charnwood Leicester City Oadby and Wigston and cultural links within the community and to take part in our varied activities programme Care homes 75 Care homes 85 Care homes 103 Care homes with nursing 79 Care homes with nursing 97 Care homes with nursing 104 • Working with our residents, we will develop individual goals via our Recovery Star model, Harborough Melton Rutland which breaks down long term goals into achievable steps Care homes 81 Care homes 99 Care homes 104 Care homes with nursing 82 Care homes with nursing 99 Care homes with nursing 105 For more information, or to arrange a visit please contact our Area Managers: Zohib Anwar – Zunaid Anwar 0116 273 6461 • 0116 2425 779 [email protected] Tell us what What have you found useful? Oak House Care Home What could we do better? 357 Gwendolen Road, Leicester, LE5 5FP you think Gwendolen Road Care Home 0116 273 1717 305 Gwendolen Road, Evington, Share your feedback – take our five minute survey Leicester LE5 5FP Sycamore Cottage www.carechoices.co.uk/reader-survey 0116 273 6277 14 Harbrough Road, Leicester, Oadby, LE2 4LA

0116 271 1720 Visit www.carechoices.co.uk for further assistance with your search for care 71 South Lodge Care Home For The Best Care In Leicester Operated by award winning national operator Avery Healthcare, South Lodge offers the best in care and resident services for independent living, assisted living, plus residential and dementia care. Set back from the road in quiet and mature wooded grounds, in this established residential area on the south side of the city, the home offers studio, 1-bed and 2-bed apartments. No deposit or joining fee • All-inclusive care • Quality dining • Bistro, café and quiet cosy lounges Well-equipped library reading area • Hair salon, therapy room and spa Call 0116 2748000 or Search ‘South Lodge Care’ online or on

South Lodge Care Home 307 London Road Stoneygate | Leicester Leicestershire | LE2 3ND

0116 277 3890 Woodheyes www.woodwayhouse.co.uk Care Home for the Elderly Our residents living with us on both a Woodway House is proud to provide permanent or respite basis are already enjoying the Woodheyes lifestyle high quality respite, residential & whereby they can sit back in a safe dementia care. and caring environment and receive excellent, personal, quality care from We offer a secure, spacious and our long serving staff. homely atmosphere, our aim is to fulfil 231 Hinckley Road, For more information on how we can individual needs. Our high standard Leicester Forest East, cater to your needs, please contact us Leicester LE3 3PH of care is provided with kindness, patience and understanding 0116 238 7371 [email protected] 11 Enderby Road, Blaby, Leicester LE8 4GD • [email protected] www.woodheyes.co.uk

See page 61 for more information on paying for If you are considering a care home with nursing, care homes in Leicestershire. see the checklist on page 55.

Search for care in your area

72 Search for care at www.carechoices.co.uk to find support in your area Blaby care homes

Alexandra House Heathcotes (Kirby Muxloe) – Leicester 6 Barry Drive, Kirby Muxloe, 1 Narborough Road, Huncote, Leicester LE9 2HG Leicester LE9 3AW Tel: 0116 224 5971 LDA MH Tel: 0116 275 3669 OP D PD MH SI Web: www.heathcotes.net

Applegarth Kathleen Rutland Home, The 1 Rutland Close, 117 Hinckley Road, 117 Hinckley Road, Leicester Forest East, Leicester Forest East, Leicester LE3 3PF Leicester LE3 3PW Tel: 0116 239 4234 OP D SI Tel: 0116 239 5392 LDA SI YA Web: www.vistablind.org.uk Chataway Care Home Kirby House 4 East Avenue, Whetstone, Kirby Lane, Kirby Muxloe, Leicester LE8 6JG Leicester LE9 2JG Tel: 0116 284 8306 OP PD YA Tel: 0116 239 4286 OP D PD MH SI YA Cherrytree Residential Home 123 Station Road, Countesthorpe, Livesey Lodge Care Home Leicester LE8 5TD Livesey Drive, Sapcote, Tel: 0116 277 7960 OP PD MH Leicester LE9 4LP Tel: 01455 273536 OP D Dallington House Care Home 228 Leicester Road, Enderby, Portland House Leicester LE19 2BF Portland Road, Kirby Muxloe, Tel: 0116 275 0280 D PD SI YA Leicester LE9 2EH Web: www.mauricare.com Tel: 0116 239 3056 OP D MH Enderby Grange Tavey House Sparsis Gardens, 4 Grove Road, Whetstone, Narborough LE19 2BQ Leicester LE8 6LN Tel: 0116 275 2555 OP D PD MH Tel: 0116 284 8606 OP D MH YA Web: www.ala-care.co.uk Web: www.taveyhouse.co.uk Famille House 4 Station Road, Kirby Muxloe, Ty Gwyn Residential Care Home Leicester LE9 2EJ 2 Hall Walk, Enderby, Leicester LE19 4AH Tel: 0116 239 4012 LDA Web: www.pathwayscaregroup.co.uk Tel: 0116 286 4271 OP LDA

Heathcotes (Glenfield) Waring Close 20 Groby Road, Glenfield, 1-3 Waring Close, Glenfield, Leicester LE3 8GJ Leicester LE3 8PZ Tel: 0116 287 7837 PD LDA MH SI YA Tel: 0116 287 8330 LDA Web: www.heathcotes.net Web: www.macintyrecharity.org

Visit www.carechoices.co.uk for further assistance with your search for care 73 www.langdalecarehomes.co.uk

Langdale House is proud to offer We have a dedicated activities highly trained 24/7 nursing and care co-ordinator that maintains an staff within the beautiful surrounds of activities programme to suit all interests Sapcote village. Located within close and requirements. These include proximity to Warwickshire, it makes in-house performers, consisting visiting convenient from both the East primarily of singers and pianists, pet and West Midlands. therapy, calendar events, armchair exercises and recently complimentary Our aim quite simply is to be on hand beauty and massage services. Day to cater for the fundamental needs and trips/excursions are also planned individual preferences of each resident. and frequency dependant on popular To know that they will be well looked demand. after in an environment that would be considered home-from-home. For this Apart from the quieter communal primary purpose, our whole team work areas within the home, we also have hard together and review systems and a turfed external space should the processes, where necessary to work residents wish to spend some of their more effectively to ultimately fulfil these time outdoors. As we are in a village, aims. the home and its surroundings benefit from natural habitat – a large park on its The home has a well-sized communal doorstep and nearby farms that brings area, spread over a lounge in birds and the occasional squirrel! and a connecting conservatory. These areas allow the residents adequate For further information on whether we space to relax and take in the natural can meet your needs/the needs of your light, especially in our purpose-built loved one(s), please search our home conservatory. We also boast an name on CQC’s website to view our in-house chef cooking nutritious registered services. Alternatively, feel meals to fit all preferences and dietary free to call in at the home, or for quick requirements, a laundry and ironing access to more information about the service and regular church services. home, visit us on our website.

01455 274 544 • www.langdalecarehomes.co.uk • [email protected] Langdale House Care Home, 6 Church Street, Sapcote, Leicestershire, LE9 4FG Blaby care homes continued Advertisers are highlighted

West View Care Home Woodheyes 136 Leicester Road, Glen Parva, 231 Hinckley Road, Leicester Forest East, Leicester LE2 9HG Leicester LE3 3PH Tel: 0116 277 3896 OP D LDA MH Tel: 0116 238 7371 Advert page 72 OP D SI Web: www.woodheyes.co.uk Whetstone Grange 148 Enderby Road, Whetstone, Woodway House Leicester LE8 6JJ 11 Enderby Road, Blaby, Leicester LE8 4GD Tel: 0116 247 7876 OP D PD MH Tel: 0116 277 3890 Advert page 72 OP D YA Web: www.alacare.co.uk Web: www.woodwayhouse.co.uk

Willow House 22 Tredington Road, Glenfield, See page 61 for more information on paying Leicester LE3 8EP for care homes in Leicester, Leicestershire and Rutland. Tel: 0116 232 1971 LDA YA

Blaby care homes with nursing www.langdalecarehomes.co.uk Aylesham Court Care Home Langdale House Ltd 195 Hinckley Road, Leicester Forest East, 6 Church Street, Sapcote, Langdale House is proud to offer We have a dedicated activities Leicester LE3 3PH Leicester LE9 4FG Advert pages 20 & 74 highly trained 24/7 nursing and care co-ordinator that maintains an staff within the beautiful surrounds of activities programme to suit all interests Tel: 0116 298 6515 Advert page 100 OP PD YA Tel: 01455 274544 OP D PD MH SI YA Sapcote village. Located within close and requirements. These include Web: www.bupa.co.uk/aylesham-court Web: www.langdalecarehomes.co.uk proximity to Warwickshire, it makes in-house performers, consisting visiting convenient from both the East primarily of singers and pianists, pet Barons Park Care and West Midlands. therapy, calendar events, armchair Desford Lane, Kirby Muxloe, exercises and recently complimentary Leicester LE9 2BE If you are considering a care home with nursing, Our aim quite simply is to be on hand beauty and massage services. Day see the checklist on page 55. Tel: 0116 238 7337 to cater for the fundamental needs and trips/excursions are also planned OP D MH YA individual preferences of each resident. and frequency dependant on popular To know that they will be well looked demand. after in an environment that would be Charnwood care homes considered home-from-home. For this Apart from the quieter communal primary purpose, our whole team work areas within the home, we also have Abbeyfield Loughborough Society Ayeesha-Raj Care Home hard together and review systems and a turfed external space should the 42-44 Westfield Drive, 86 Loughborough Road, processes, where necessary to work residents wish to spend some of their Mountsorrel, Loughborough LE12 7AU more effectively to ultimately fulfil these time outdoors. As we are in a village, Loughborough LE11 3QL Tel: 01509 413667 aims. the home and its surroundings benefit Tel: 01509 266605 OP D YA PD LDA MH from natural habitat – a large park on its The home has a well-sized communal doorstep and nearby farms that brings Acorn Close Barkby Road area, spread over a lounge in birds and the occasional squirrel! 2 Cotton Mill Crescent, Shepshed LE12 9DR 220 Barkby Road, Syston, and a connecting conservatory. These Tel: 01509 504279 PD LDA MH YA Leicester LE7 2AJ areas allow the residents adequate For further information on whether we Web: www.prime-life.co.uk Tel: 0116 260 5088 LDA YA space to relax and take in the natural can meet your needs/the needs of your light, especially in our purpose-built loved one(s), please search our home Ash Tree Cedar House Care Home conservatory. We also boast an name on CQC’s website to view our 81 Leicester Road, Shepshed, 249 Station Road, Rothley, in-house chef cooking nutritious registered services. Alternatively, feel Loughborough LE12 9DF Leicester LE7 7LD meals to fit all preferences and dietary free to call in at the home, or for quick requirements, a laundry and ironing access to more information about the Tel: 01509 650169 OP D PD LDA MH SI YA AD Tel: 0116 230 3066 OP service and regular church services. home, visit us on our website. Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism 01455 274 544 • www.langdalecarehomes.co.uk • [email protected] User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Langdale House Care Home, 6 Church Street, Sapcote, Leicestershire, LE9 4FG Visit www.carechoices.co.uk for further assistance with your search for care 75 A home is more than just bricks and mortar, it is a place you feel safe, well cared for and relaxed.

Beaumont Hall, Mountview, Woodthorpe Lodge, Beaumont Leys Rothley Loughborough LE4 2BD LE7 7NL LE11 2ER

Contact our friendly team to ﬁnd out more... 0113 385 3800 [email protected] idealcarehomes.co.uk Charnwood care homes continued

Cedar Mews Glebe Cottage 67 Hallam Fields Road, Birstall, Leicester LE4 3LX 9 Shelley Street, Loughborough LE11 5LD Tel: 0116 267 4835 OP D PD YA Tel: 01509 265528 OP LDA YA Web: www.cedarmews.com Web: www.glebehouseproject.org.uk

Charnwood Lodge Hadrian House Woodhouse Lane, Nanpantan, Garden Street, Thurmaston, Leicester LE4 8DS Loughborough LE11 3YG Tel: 0116 269 4397 OP D PD MH SI YA Tel: 01509 890184 LDA MH YA Web: www.lccl.eu/en/our-homes/hadrian-house Web: www.craegmoor.co.uk Community Living Project Highbury Residential Home 29 Loughborough Road, Quorn, 38 Mountsorrel Lane, Sileby, Loughborough LE12 8DU Loughborough LE12 7NF Tel: 01509 620858 LDA Tel: 01509 813692 OP D PD LDA MH SI YA AD Web: www.carehomes-leicestershire.co.uk Croft House 138 Leicester Road, Thurcaston LE7 7JJ Homefield College – Annex Building Tel: 0116 236 8666 LDA YA 217 Loughborough Road, Mountsorrel, Web: www.voyagecare.com Loughborough LE12 7AR A home is more than just bricks and mortar, Damascus House Tel: 01509 815696 LDA it is a place you feel safe, well cared for and relaxed. 517 Loughborough Road, Birstall, Web: www.homefieldcollege.ac.uk Leicester LE4 4BJ Homefield College Ltd – 139 Homefield Road Tel: 0116 267 1173 LDA 139 Homefield Road, Sileby, Freedom Care Ltd Loughborough LE12 7TG – 362 Park Road Tel: 01509 812126 LDA 362 Park Road, Loughborough LE11 2HN Web: www.homefieldcollege.ac.uk Tel: 0116 366 9655 LDA Web: www.freedomcare.org Homefield College Ltd – 37 Greedon Rise 37 Greedon Rise, Sileby, Loughborough LE12 7TE Freedom Care Ltd Tel: 01509 814640 – 68 Conway Drive LDA 68 Conway Drive, Shepshed LE12 9PP Homefield College Ltd – 51 Greedon Rise Tel: 01509 557887 LDA MH YA 51 Greedon Rise, Silbey, Loughborough LE12 7TE Web: www.freedomcare.org Tel: 01509 816091 LDA Freedom Care Ltd Web: www.homefieldcollege.ac.uk – 70 Conway Drive Homefield College Ltd – 76 Cossington Road 70 Conway Drive, Shepshed, 76 Cossington Road, Silbey, Loughborough LE12 7RS Beaumont Hall, Mountview, Woodthorpe Lodge, Loughborough LE12 9PP Tel: 01509 815569 LDA Tel: 01509 821185 LDA MH YA Beaumont Leys Rothley Loughborough Web: www.homefieldcollege.ac.uk LE4 2BD LE7 7NL LE11 2ER Web: www.accomplish-group.co.uk Garendon Residential Home Huntingdon Court 50-52 Garendon Road, Loughborough LE11 4QD Regent Street, Loughborough LE11 5BA Contact our friendly team to ﬁnd out more... Tel: 01509 550468 LDA Tel: 01509 217474 OP D PD LDA MH SI Web: www.adonaiholding.com Web: www.lccl.eu/en/our-homes/huntingdon-court 0113 385 3800 Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism [email protected] User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs idealcarehomes.co.uk Visit www.carechoices.co.uk for further assistance with your search for care 77 Charnwood care homes continued Advertisers are highlighted

King Street – Care Home Physical Disabilities Orchard Court 61/63 King Street, Sileby LE12 7LZ 3a Orchard Gardens, Thurmaston, Tel: 01509 817750 OP PD LDA YA Leicester LE4 8NS Web: www.leonardcheshire.org Tel: 0116 264 0086 OP PD LDA SI YA Web: www.ibchealthcare.co.uk Lester Court 2a Storer Road, Loughborough LE11 5EQ Pear Tree Grove Tel: 01509 230622 PD MH YA 97 Fosse Way, Syston, Web: www.accomplish-group.co.uk Leicester LE7 1NH Tel: 0116 269 8686 Lingdale Lodge LDA Lingdale, East Goscote LE7 3XW Pinglenook Residential Home Tel: 0116 260 3738 OP D PD MH 229 Sileby Road, Barrow upon Soar, Loughborough LE12 8LP Longcliffe Nursing Home 300 Nanpantan Road, Nanpantan, Tel: 01509 813071 OP D PD YA Loughborough LE11 3YE Web: www.bethesdacarehomes.com Tel: 01509 236256 OP PD Primrose Lodge Web: www.longcliffenursinghome.co.uk Lingdale, East Goscote LE7 3XW Marwood Residential Home Tel: 0116 269 7871 OP D PD 57 Ashby Road Central, Shepshed, Quarry Hill Grange Residential Home Loughborough LE12 9BS Watling Street, Mountsorrel, Tel: 01509 600625 Advert page 54 OP Loughborough LE12 7BD Web: www.marwoodresidentialhome.co.uk Tel: 0116 230 2102 OP Meadows, The Quorn Orchards Care Home 25-27 The Meadows, Shepshed, 11 School Lane, Quorn, Loughborough LE12 9QJ Loughborough LE12 8BL Tel: 01509 821744 LDA Tel: 01509 413094 OP Mountview Care Home 1093 Loughborough Road, Rothley, Rearsby Home Ltd Leicester LE7 7NL 34-36 Station Road, Rearsby, Leicester LE7 4YY Tel: 0113 385 3800 Advert page 76 OP D Web: www.idealcarehomes.co.uk Tel: 01664 424519 OP D PD MH

Northfield House Residential Home RNIB Stan Bell Centre 1362 Melton Road, Syston, Leicester LE7 2EQ Stan Bell Centre, 74 William Street, Tel: 0116 260 7107 OP D PD Loughborough LE11 3BZ Tel: 01509 631231 PD LDA SI YA Old Station Close Web: www.rnib.org.uk Unit 1, Old Station Close, Shepshed, Loughborough LE12 9NJ Roman Park Tel: 01509 506218 LDA MH YA 99 Fosse Way, Syston LE7 1NH Web: www.prime-life.co.uk Tel: 0116 220 7338 PD LDA YA

78 Search for care at www.carechoices.co.uk to find support in your area Charnwood care homes continued Advertisers are highlighted

Rose Cottage Rest Home Westroyd Care Home 136 Rothley Road, Mountsorrel, Tickow Lane, Shepshed, Loughborough LE12 9LY Loughborough LE12 7JX Tel: 01509 650513 OP D PD MH Tel: 0116 230 2860 OP SI YA Web: www.fshc.co.uk Royal Mencap Society – 45 Park Road White Acres 15 Leicester Road, Shepshed LE12 9DF 45 Park Road, Loughborough LE11 2ED Tel: 01509 502845 LDA YA Tel: 01509 219144 LDA Web: www.prime-life.co.uk Web: www.mencap.org.uk Woodthorpe Lodge Stadon Road – Care Home Physical Disabilities 54 John Boden Way, Woodthorpe, 42 Stadon Road, Anstey, Loughborough, LE11 2ER Leicester LE7 7AY Tel: 0113 385 3800 Advert page 76 OP D MH SI YA Tel: 0116 235 2457 OP PD YA Web: www.idealcarehomes.co.uk Web: www.leonardcheshire.org Wymeswold Court Syston Lodge Residential Home London Lane, Wymeswold, Loughborough LE12 6UB 6 Oxford street, Syston, Leicester LE7 2AS Tel: 01509 881615 OP D PD YA Tel: 0116 260 3550 Advert below OP PD Web: www.hc-one.co.uk/homes/wymeswold-court/

Charnwood care homes with nursing

Aarons Specialist Unit Berrystead Nursing and Residential Home Ltd Epinal Way Care Centre, Epinal Way, 1001 Melton Road, Syston, Loughborough LE11 3GD Leicester LE7 2BE Tel: 01509 212666 OP PD MH SI YA Tel: 0116 269 2366 OP Web: www.rushcliffecare.co.uk Charnwood Hall Nursing Home 38 Charnwood Road, Shepshed, Beaumanor Nursing Home Loughborough LE12 9QF Cartwright Street, Loughborough LE11 1JW Tel: 01509 650717 OP PD Tel: 01509 239443 OP D PD SI Web: www.rushcliffecare.co.uk Continued on page 81

Syston Lodge Residential Home 6 Oxford Street, Syston, Leicester LE7 2AS

Syston Lodge is a purpose built home to needs, whether they are phycial, social or accommodate the various needs of our residents. intellectual. Our aim is to provide a caring, non-institutional, We are proud to provide: homely atmosphere in which our residents • All single rooms with one twin room may lead as normal life as possible whilst • Passenger lift to all floors ensuring their privacy, dignity and individuality • Menu suitable for all requirements are maintained and retaining their status as • Long and short stay residents welcome 0116 260 3550 independent adults. • Hairdressing, chiropody and physiotherapy Our caring and efficient staff are always • In house activities and outings [email protected] available to assist and respond to our residents programme

Visit www.carechoices.co.uk for further assistance with your search for care 79 The Willows Nursing and Residential Home

Caring for those you care about

We pride ourselves on being a well “A huge thank you to all of you established, family run home offering for your sustained, professional, personalised nursing and residential and above all compassionate and support. affectionate care for him over the past three and a half years” Our professional, dedicated team offers 24 hour care for a variety of “I cannot put into words how needs and disabilities including impressed I have been in the way Palliative care, Physical conditions and Dementia. We are proud to also each of you made Mum’s time at The provide care for the terminally ill. Willows as comfortable as possible”

We offer modern facilities, home “The support and kindness shown to cooked meals and qualified the family when visiting father was a professional care at all times. great comfort to us all”

FOR PROFESSIONAL ADVICE CONTACT US TODAY 01858 463177 • [email protected] www.willowsnursinghome.co.uk 105 - 107 Coventry Road, Market Harborough LE16 9BX Charnwood care homes with nursing continued Advertisers are highlighted

The Charnwood Oaks Nursing Home Matthews Neurorehab Unit Sullington Road, Epinal Way Care Centre, Epinal Way, Shepshed LE12 9JG Loughborough LE11 3GD Willows Tel: 01509 600500 OP D Tel: 01509 217666 OP PD SI YA Nursing and Residential Home Web: www.prime-life.co.uk Web: www.rushcliffecare.co.uk Hall, The Thorpe House Nursing Home Epinal Way Care Centre, Epinal Way, Knighthorpe Road, Loughborough LE11 3GD Loughborough LE11 4JS Tel: 01509 216616 MH YA AD Tel: 01509 219877 OP D PD SI Web: www.rushcliffecare.co.uk Web: www.rushcliffecare.co.uk

Jasmine Court Nursing Home Willows, The Nottingham Road, Loughborough LE11 1EU 14-16 The Lant, Shepshed, Loughborough LE12 9PD Tel: 01509 265141 OP D PD MH SI YA Tel: 01509 650669 Advert page 56 OP PD YA Caring for those you care about Web: www.rushcliffecare.co.uk Web: www.3abcare.co.uk

“A huge thank you to all of you We pride ourselves on being a well Harborough care homes established, family run home offering for your sustained, professional, personalised nursing and residential and above all compassionate and Bagatelle HF Trust – Cromwell Crescent support. affectionate care for him over the 116 Burnmill Road, Market Harborough LE16 7JG 83 Cromwell Crescent, Market Harborough LE16 9JW past three and a half years” Tel: 01858 468776 OP LDA YA Tel: 01858 419145 OP LDA YA Our professional, dedicated team Web: www.hft.org.uk Web: www.hft.org.uk offers 24 hour care for a variety of “I cannot put into words how Brook House Care Home Hunters Lodge needs and disabilities including 15 Bell Lane, Husbands Bosworth, impressed I have been in the way 26 Berridges Lane, Husbands Bosworth, Palliative care, Physical conditions Lutterworth LE17 6LA Lutterworth LE17 6LE each of you made Mum’s time at The and Dementia. We are proud to also Tel: 01858 880247 Advert page 56 OP D Tel: 01858 880538 OP D PD LDA SI YA provide care for the terminally ill. Willows as comfortable as possible” Web: www.3abcare.co.uk Web: www.careww.co.uk/care-homes/hunterslodge-care-home Charnwood Park Residential Home We offer modern facilities, home “The support and kindness shown to 164 Charnwood Road, Barwell, Leicester LE9 8FU Kibworth Court cooked meals and qualified the family when visiting father was a Tel: 01455 844770 OP PD SI Smeeton Road, Kibworth LE8 0LG Web: www.charnwoodpark.co.uk professional care at all times. great comfort to us all” Tel: 0116 279 2828 OP D Hallaton Manor Ltd Web: www.newbloom.co.uk Cranoe Road, Hallaton LE16 8TZ Kibworth Knoll Tel: 01858 555271 OP D PD LDA MH YA AD 12 Fleckney Road, Kibworth, Web: www.hallatonmanor.com Leicester LE8 0HE Tel: 0116 279 3879 Advert pages 82 Herons Lodge OP D PD Web: www.kibworthknoll.co.uk 138 Northampton Road, FOR PROFESSIONAL ADVICE CONTACT US TODAY Market Harborough LE16 9HF Lenthall House Tel: 01858 465441 LDA MH YA Lenthall Square, Market Harborough LE16 9LQ 01858 463177 • [email protected] Web: www.mentauruk.com Tel: 01858 463204 OP D PD LDA MH SI

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism www.willowsnursinghome.co.uk User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs 105 - 107 Coventry Road, Market Harborough LE16 9BX Visit www.carechoices.co.uk for further assistance with your search for care 81 Harborough care homes continued

Lodge Residential Home, The Woodmarket House Grange Lane, Thurnby LE7 9PH Woodmarket, Lutterworth LE17 4BZ Tel: 0116 241 9333 OP Tel: 01455 552678 OP D PD LDA MH SI YA Web: www.thelodgethurnby.co.uk

Lutterworth Country House Care Home 87 Burton Road, Ashby-de-la-Zouch LE65 2QL Tel: 01530 563007 OP Web: www.my-care.co.uk

Self Unlimited – 70 High Street 70 High Street, Kibworth LE8 0HQ Tel: 0116 279 3848 OP LDA YA Web: www.hft.org.uk

Sutton in the Elms 34 Sutton Lane. Sutton-in-the-Elms, Leicester LE9 6QF Tel: 01455 286577 OP PD

Harborough care homes with nursing Advertisers are highlighted

Grange Nursing & Residential Home, The Sutton in the Elms Smeeton Road, Saddington, 34 Sutton Lane, Sutton-in-the-Elms, Leicester LE8 0QT Leicester LE9 6QF Tel: 0116 240 2264 OP D PD SI Tel: 01455 286577 OP PD Peaker Park Care Village Willows Nursing and Residential Home, The Trojan Place, Rockingham Road, 105-107 Coventry Road, Market Harborough LE16 7FP Market Harborough LE16 9BX Advert page 80 Tel: 01858 414460 OP D PD MH SI YA Tel: 01858 463177 OP D PD MH SI YA Web: www.prime-life.co.uk Web: www.willowsnursinghome.co.uk

Kibworth Knoll BETHEL / BETHESDA RESIDENTIAL HOME Caring for the Elderly Equity Road East, Earl Shilton, Leicestershire LE9 7FY Our elderly residents have already discovered the Kibworth Knoll • 32 Individually decorated rooms (21 with en-suite facilities) experience, and celebrate their next • 4 Lounges and 2 dining rooms chapter in life. They know that our professional and caring staff are on • Purpose built home across one level hand whenever they are needed, day • Home cooked meals using fresh produce accommodating and night, everyday of the week. all dietary requirements 12 Fleckney Road, For more information on how we can • A range of outings and activities are organised cater to your needs, please contact us Kibworth Beauchamp, Leicester LE8 0HE • Visiting hairdresser and chiropodist 0116 279 3879 For more information, please contact us [email protected] www.kibworthknoll.co.uk 01455 847 505

82 Search for care at www.carechoices.co.uk to find support in your area Hinckley and Bosworth care homes Advertisers are highlighted

Bethel/Bethesda Residential Home Kingly House Equity Road East, Earl Shilton LE9 7FY 13-19 Mount Road, Tel: 01455 847505 Advert page 82 OP D Hinckley LE10 1AD Web: www.bethel-bethesda.co.uk Tel: 01455 613823 PD YA

Briars, The Kingly Lodge 29 Spa Lane, Hinckley LE10 1JA 21 Mount Road, Hinckley LE10 1AD Tel: 01455 613749 LDA Tel: 01455 613845 MH Web: www.kinglycarepartnership.com Harvey House Church Lane, Barwell, Kingsfield Court Care Home Leicester LE9 8DG 40 High Street, Earl Shilton, Tel: 01455 843575 OP D PD LDA MH SI YA Leicester LE9 7DG Tel: 01455 360220 Advert page 84 Hayes Close OP D PD Web: www.kingsfieldcourt.co.uk 9 Hayes Close, Whitwick, Coalville LE67 5PJ Kirby Grange Residential Home Tel: 01530 837444 PD LDA SI YA Markfield Lane, Botcheston, Web: www.rushcliffecare.co.uk Near Leicester LE9 9FG Hinckley House Care Home Tel: 01455 824167 OP D PD MH SI YA Tudor Road, Hinckley LE10 0EH Limes, The Tel: 01455 639710 Advert page 52 OP D PD YA Derby Road, Hinckley LE10 1QF Web: www.averyhealthcare.co.uk/care-homes/ Tel: 01455 611728 leicestershire/hinckley/hinckley-house OP D PD LDA MH SI YA Maple House Home From Home 15 Mill Drive, Ratby, 5a Dragon Lane, Newbold Verdon, Leicester LE9 9NG Leicester LE6 0JH Tel: 0116 238 6302 Tel: 01455 828662 OP LDA YA

Honeysuckle Farm Moat House Desford Road, Newtown Unthank LE9 9FL New Road, Burbage, Hinckley LE10 2AW Tel: 01455 828575 PD LDA Web: www.pathwayscaregroup.co.uk Tel: 01455 633271 OP D YA Web: www.adeptcarehomes.co.uk Jubilee Villa 48 Mill Street, Barwell, Orchard House Leicester LE9 8DW Weston Drive, Market Bosworth CV13 0LY Tel: 01455 843510 PD LDA YA Tel: 01455 292988 OP D PD Web: www.heroiccare.com ParkHouse Grange Kingly Croft 47 Park Road, Earl Shilton, 11 Mount Road, Hinckley LE10 1AD Leicester LE9 7EP Tel: 01455 613823 PD MH SI YA Tel: 01455 851222 OP D PD MH Web: www.kinglycarepartnership.com Web: www.ala-care.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care 83 Kingsﬁeld Court by AcaciaCare

New Luxury Senior Living A luxurious lifestyle in a vibrant community ~ 18m2 private en-suite bedrooms and 25m2 couples suites ~ Exceptional facilities including a bar and cinema ~ Comprehensive lifestyle and activities programme ~ 24-hour professional health & wellbeing team

For more information visit: 01455 360 220 www.kingsfieldcourt.co.uk High Street, Earl Shilton, LE9 7DG Hinckley and Bosworth care homes continued Kingsﬁeld Court Rowan House Tudor Care Home 2 Spa Lane, Hinckley LE10 1JB 68 Tudor Road, Hinckley LE10 0EQ by AcaciaCare Tel: 01455 637972 LDA Tel: 01455 234968 OP D PD MH YA Saffron House Willows Residential Home (Hinckley), The 2A High Street, Barwell, 89 London Road, Leicester LE9 8DQ Hinckley LE10 1HH Tel: 01455 842222 OP D PD YA Tel: 01455 615193 OP D PD YA Web: www.hc-one.co.uk/homes/the-willows Trees, The Deveron Way, Hinckley LE10 0XD Woodrowe House Tel: 0116 305 7351 PD LDA MH SI YA Ratby Lane, Markfield LE67 9RN Web: www.leics.gov.uk Tel: 01530 234146 OP PD MH SI YA

Hinckley and Bosworth care homes with nursing

Ashton Care Home, The John Street, Hinckley LE10 1UY Tel: 01455 233350m OP D PD MH SI YA Bosworth Court Care Home Station Road, Market Bosworth CV13 0JP New Luxury Tel: 01455 290867 OP D PD MH SI YA Hinckley Park Nursing Home 67 London Road, Hinckley LE10 1HH Tel: 01455 615252 OP PD Senior Living Web: www.hc-one.co.uk/homes/hinckley-park Leicester City care homes Advertisers are highlighted A luxurious lifestyle in a vibrant community ~ A S Care Abberdale Ltd T/A Abberdale House 18m2 private en-suite bedrooms and 25m2 couples 138 Westcotes Drive, Leicester LE3 0QS 165-169 Hinckley Road, Leicester LE3 0TF Tel: 0116 233 4300 OP D PD MH SI Tel: 0116 291 5660 Advert below OP D PD MH YA suites Web: www.mauricare.com Web: www.abberdaleresidentialhome.co.uk ~ Quality care and Exceptional facilities including a bar and cinema ABBERDALE Join us for RESIDENTIAL HOME peace of mind ~ a FREE At Abberdale, we are specialists in Our commitment is to promote person trial day Comprehensive lifestyle and activities programme dementia and mental health care, centred care to our residents to ensure providing Long and short term, respite, we provide the highest level of care ~ day and holiday care. possible. For more information, contact us: Abberdale Residential Home 24-hour professional health & wellbeing team 0116 291 5660 165-169 Hinckley Road, [email protected] Leicester www.abberdaleresidentialhome.co.uk LE3 0TF

For more information visit: Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism 01455 360 220 User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs www.kingsfieldcourt.co.uk High Street, Earl Shilton, LE9 7DG Visit www.carechoices.co.uk for further assistance with your search for care 85

DO YOU WANT PEACE OF MIND?

Registered Charity Number 216873 Company Number 7718817

CQC report rated Wyggestons good, well led, caring & a safe place for residents Leicester City care homes continued Advertisers are highlighted

Abbey House Barclay Street Stokes Drive, Leicester LE3 9BR 148 Barclay Street, Leicester LE3 0JB Tel: 0116 231 2350 OP D PD MH SI YA Tel: 0116 255 5005 OP LDA YA Web: www.chartwell-care-services-ltd-residential- Adjuvo (Midlands) Support for Living Ltd care-home.business.site Satya Nivas, 71-73 Checketts Road, Leicester LE4 5ES Beaumont Hall Tel: 0116 233 6064 OP D PD LDA MH SI YA 120 Beaumont Leys Lane, Leicester LE4 2BD Web: www.adjuvocare.co.uk Tel: 0113 385 3800 Advert page 76 OP D YA Web: www.idealcarehomes.co.uk Agnes House Hinckley Road, Leicester LE3 0UX Bodnant House Tel: 0116 255 9174 Advert page 86 OP PD SI 11 Bodnant Avenue, Web: www.wyggestons.org.uk Leicester LE5 5RB Advert page 90 Alston House Tel: 0116 273 6461 OP LDA MH SI YA 380 Aylestone Road, Leicester LE2 8BL Web: www.care24-7leicester.co.uk Tel: 0116 291 5601 OP D PD LDA MH SI YA Briarvale Web: www.midlandscare.co.uk 158 Ashby Road, Shepshed, Anita Jane’s Lodge Loughborough LE12 9EE 126 Uppingham Road, Leicester LE5 0QF Tel: 01509 829283 LDA Tel: 0116 276 8071 MH YA Cana Gardens Residential Home Arbor House 174 Scraptoft Lane, Leicester LE5 1HX High Street, Evington, Leicester LE5 6SH Tel: 0116 241 3337 LDA Tel: 0116 273 9033 OP D PD MH SI YA Chantry, The Ark Care Lodge Ltd, The Chantry Lane, Off Groby Road, Leicester LE3 9QJ 94-96 Evington Lane, Tel: 0116 366 9655 LDA MH YA Leicester LE5 5PP Web: www.accomplish-group.co.uk Tel: 0116 273 6950 LDA Cherre Residential Care Ashton Lodge Residential Home 2 Daneshill Road, Leicester LE3 6AL 3 Daneshill Road, Leicester LE3 6AN Tel: 0116 251 7567 PD LDA MH Tel: 0116 262 0075 OP D PD MH YA Web: www.ashtonlodge.co.uk Church View Asra House Residential Care Home 5 Springfield Road, Stoneygate, 15 Asha Margh, Holden Street, Leicester LE2 3BB Leicester LE4 5LE Tel: 0116 270 2678 LDA Web: www.advancedcaringlimited.co.uk Tel: 0116 266 2727 OP D PD SI Web: www.sanctuary-care.co.uk/care-homes- Clarendon Beechlands midlands/asra-house-residential-care-home 28 Central Avenue, Clarendon Park, Aylestone Grange Leicester LE2 1TB 705-707 Aylestone Road, Leicester LE2 8TG Tel: 0116 270 3968 LDA MH YA Tel: 0116 224 9353 MH YA AD Web: www.prime-life.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care 87 YOUR FAMILY, IS OUR FAMILY

Five Rivers Living is a spacious, purpose On top of the excellent care we provide, built care home. We offerresidential additional facilities include: care and respite care for individuals and • 50 bedrooms complete with couples both over 65 and under, those with en-suite washing facilities dementia related needs and other mental • Full activities programme health conditions, or those with physical • State of the art carer call system disabilities. • Cinema room

With the help of our trained staff the home • Visiting Dentist, Chiropodist & Hairdresser nurtures an atmosphere where residents can • Coffee Lounge live and enjoy their futures in a caring, warm • On-site hair salon environment, supported by helping hands. • Peaceful garden

For more information, please contact us: 0116 235 3806 • [email protected] www.fiveriversliving.co.uk • 12 Sangha Close, Leicester LE3 9SW Leicester City care homes continued Advertisers are highlighted

Clarendon Mews Care Home Five Rivers Living Grasmere Street, Leicester LE2 7FS 12 Sangha Close, Leicester LE3 9SW Tel: 0116 255 2774 OP D YA Tel: 0116 235 3806 Advert page 88 OP D MH YA Web: www.clarendonmews.co.uk Web: www.fiveriversliving.co.uk

Cooper House Fosse Court Pasley Road, Leicester LE2 9BT 207-211 Fosse Road North, Tel: 0116 278 2341 OP D PD MH SI YA Leicester LE3 5EZ Tel: 0116 251 8822 OP D PD LDA MH SI Coriander Road 25 Coriander Road, Bede Island, George Hythe House Leicester LE2 7ER 1 Croft Road, Leicester LE4 1HA Tel: 0116 254 4006 LDA Tel: 0116 235 0944 OP LDA YA Web: www.macintyrecharity.org Web: www.georgehythehouse.co.uk

Diamond House Geraint House Bewcastle Grove, Beaumont Leys, 28 Uppingham Road, Leicester LE4 2JW Leicester LE5 0QD Tel: 0116 235 5181 OP D AD Tel: 0116 276 5971 MH YA AD Diwali Nivas Glenfield Woodlands Care Home 38 Westcotes Drive, Leicester LE3 0QR 11 Holmwood Drive, Glenfield Woodlands, Tel: 0116 233 4440 Advert below OP D MH Glenfield, Leicester LE3 9LG Web: www.diwalinivas.co.uk Tel: 0116 287 1696 OP D PD MH Web: www.pearlcare.co.uk Elliott Residential Care Home 46-48 Highfield Street, Gokul-Vrandavan Leicester LE2 1AD 12-14 Windsor Avenue, Tel: 0116 254 4458 OP D LDA MH SI YA Leicester LE4 5DT Web: www.elliottcarehome.co.uk Tel: 0116 266 1378 OP D PD Evington Grange Goodwood Orchard Care Home 291 Green Lane Road, 304 Uppingham Road, Leicester LE5 4NG Leicester LE5 2BE Tel: 0116 215 2448 MH YA AD Tel: 0116 276 6239 OP D MH

For an Asian lifestyle and cuisine

DIWALI NIVAS At Diwali Nivas, we provide permanent, respite and day care services in a RESIDENTIAL HOME caring, homely atmosphere in which our residents may lead as normal of an Asian lifestyle as possible. We will ensure the residents privacy, dignity, independence and choices 0116 233 4440 are maintained. • Gujarati, Hindi and Punjabi speaking staff available 24 hours a day www.diwalinivas.co.uk • Nurse call system and smoke detectors in every room • Single and Double rooms available • Choice of Gujarati/vegetarian 38 Westcotes Drive, menus • In-house entertainment as well as outings and day trips Leicester LE3 0QR For more information, or to book a FREE trial day, contact us

Visit www.carechoices.co.uk for further assistance with your search for care 89 ABOUT CARE 24-7 LEICESTER Care 24-7 present quality accommodation which provides comprehensive round the clock care and support services for people with a range of mental health conditions, learning disabilities, Autism and Dementia. We are situated in the city of Leicester within pleasant residential areas, with amenities and transport links within walking distances. We offer our facilities to clients from all over England and are respectful of all cultures, and recruit staff that have similar backgrounds and cultures to our services users

OUR ETHOS AND PHILOSOPHY • To respect and encourage individuality • To maintain equality and diversity • To promote the welfare and wellbeing of all service users • To provide an enriching experience for all service users • To deliver a tailored service to each service user and ensure their assessed needs are met

WHY CHOOSE CARE 24-7 LEICESTER? We strive to keep residents healthy, active and involved in the community through a planned and comprehensive care package. Participation, empowerment, inclusion, creativity and choice are fundemental to Care 24-7 Leicester’s philosophy of mental health care and support. We put our residents at the forefront of everything we do, and they are involved in every aspect of the service. Through positive re-enforcement, motivation and self determination people are encouraged to reach their full potential.

FOR MORE INFORMATION CONTACT US:

Bodnant House Hartington Road Care Home 11 Bodnant Avenue, Leicester, 75 Hartington Rd, Leicester, Leicestershire LE5 5RB Leicestershire LE2 0GQ 0116 273 6461 0116 242 5779 [email protected] www.care24-7leicester.co.uk Leicester City care homes continued Advertisers are highlighted ABOUT CARE 24-7 LEICESTER Care 24-7 present quality accommodation which Gratia Residential Care Ltd Hollywell Court Residential Home provides comprehensive round the clock care 472 Groby Road, Leicester LE3 9QD 464 London Road, Leicester LE2 2PP and support services for people with a range of Tel: 0116 231 1640 OP D PD LDA MH YA Tel: 0116 270 2252 OP mental health conditions, learning disabilities, Web: www.gratiacare.co.uk Autism and Dementia. We are situated in the city Island Place of Leicester within pleasant residential areas, Groby Lodge Gooding Avenue, Leicester LE3 1JS with amenities and transport links within walking 452 Groby Road, Leicester LE3 9QB Tel: 0116 285 5518 MH YA distances. Tel: 0116 287 1970 OP D PD MH Web: www.prime-life.co.uk We offer our facilities to clients from all over Gwendolen Road Care Home Knighton Manor Ltd England and are respectful of all cultures, and 31 Knighton Drive, Leicester LE2 3HD recruit staff that have similar backgrounds and 305 Gwendolen Road, Tel: 0116 244 8455 cultures to our services users Leicester LE5 5FP Advert page 70 OP D PD LDA MH YA Web: www.gratiacare.co.uk Tel: 0116 273 6277 OP D PD LDA MH YA AD Web: www.allagcare.co.uk Lansdowne Road (67-71) OUR ETHOS AND PHILOSOPHY 67-71 Lansdowne Road, Aylestone, • To respect and encourage individuality Halifax Drive 72 Halifax Drive, Leicester LE4 2DP Leicester LE2 8AS • To maintain equality and diversity Tel: 0116 283 4025 Tel: 0116 234 0519 OP LDA YA OP LDA YA • To promote the welfare and wellbeing of all Web: www.craegmoor.co.uk Web: www.craegmoor.co.uk service users Leaholme Hambleton House • To provide an enriching experience for all 8 Springfield Road, Stoneygate, 337 Scraptoft Lane, Leicester LE5 2HU service users Leicester LE2 3BA Tel: 0116 243 3806 OP D LDA MH YA • To deliver a tailored service to each service user Tel: 0116 270 2665 Advert page 52 OP and ensure their assessed needs are met Hamilton House Web: www.yourhealthgroup.co.uk 31 Highfield Street, Leicester LE2 1AD Lester Hall Apartments Advert page 93 Tel: 0116 254 0724 WHY CHOOSE CARE 24-7 LEICESTER? MH YA 15 Elms Road, Stoneygate, Leicester LE2 3JD We strive to keep residents healthy, active and Hartington Road Care Home Tel: 0116 274 5400 OP D PD MH SI YA AD involved in the community through a planned 75 Hartington Road, Leicester LE2 0GQ Web: www.lesterhallapartments.co.uk and comprehensive care package. Participation, Tel: 0116 242 5779 OP D PD LDA MH SI YA AD Marston Court empowerment, inclusion, creativity and choice are Web: www.care24-7leicester.co.uk Advert page 90 67-71 Marston Road, Leicester LE4 9FF fundemental to Care 24-7 Leicester’s philosophy of mental health care and support. Heartwell House Residential Care Home Tel: 0116 210 3895 PD LDA We put our residents at the forefront of everything 32 Shaftesbury Avenue, Leicester LE4 5DQ Meadow’s Court Advert page 58 we do, and they are involved in every aspect of the Tel: 0116 266 5484 OP D LDA MH SI YA Old Church Street, Old Aylestone, service. Heathcotes (Aylestone) Leicester LE2 8ND Tel: 0116 224 8888 Through positive re-enforcement, motivation and 128 Lutterworth Road, Aylestone, OP D PD MH SI YA Web: www.hicare.co.uk self determination people are encouraged to reach Leicester LE2 8PG their full potential. Tel: 0116 277 7658 PD LDA MH SI YA Melbourne Home Web: www.heathcotes.net 263 London Road, Leicester LE2 3BE Tel: 0116 270 6771 OP FOR MORE INFORMATION CONTACT US: Heathcotes Lutterworth View 88 Lutterworth Road, Leicester LE2 8PG Mere Lodge Bodnant House Hartington Road Care Home Tel: 0116 283 8854 PD LDA MH SI YA 93 Mere Road, Leicester LE5 5GQ 11 Bodnant Avenue, Leicester, 75 Hartington Rd, Leicester, Web: www.heathcotes.net Tel: 0116 251 7441 LDA Leicestershire LE5 5RB Leicestershire LE2 0GQ

0116 273 6461 0116 242 5779 Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs [email protected] www.care24-7leicester.co.uk Visit www.carechoices.co.uk for further assistance with your search for care 91 Orchard Manor View - A place to really live! Entertainment: special events displayed on our in-built At Orchard Manor View we projector Our Mission understandFacilities that every individual Facilities: Orchard Manor View is a purpose-built care home inhas the different From interests, our landscaped hobbies gardens,Our award-winning greenhouse andaccommodation raised heart of Leicester, caring for adults age 55+, those livingand needs. planting As such, beds, we aim to theto sensoryboasts truly room, luxurious courtyard spaces. and Every three room with Dementia and Alzheimer’s, as well as older individualsmeet all the themed needs of lounges, residents weby endeavourpossess an to en-suite, cater to everyone’sexquisite furniture with multiple chairs, bedside tables, a Orchard Manorwith View… additional care requirements. Our mission is tousing bring a holisticinterests. approach We alsoto care have daily events in our multi-functional in order to make them truly feel coffee table, lamps, a flat screen television warmth, independence, care and support to all of our room, ranging from live performances, to movies, A place to really live! at home. and a custom designed electric bed built residents, and ultimately improving their quality of life. sports and special eventswith displayed our residents on inour mind. projector. It is also a huge For instance, our landscaped Furthermore, we are proudhonour owners of ours of to 4provide state-of-the-art accommodation We are very excited to announce the completion of our new wing. This offers a gardens, greenhouse and raised Dining hydrotherapy baths (withfor couples.Bluetooth Furthermore, music facilities all ground and floors further 5 luxurious en-suite rooms. Call today on 0116 3194460 to reserve a room! planting beds offer the ideal offer French doors opening out into the Our specially trained chefs provide a relaxing and flexible soft mood lighting). surroundings for those green courtyard or garden. Our Mission: diningDining: environment, offering a variety of home cookedfingered gardeners. Our quiet We also have three themed lounges as Orchard Manor View is located in anutritious meals on a daily basis and catering for all dietary Accommodation Our specially trained chefs provide a sensory courtyard, featuring a central well as a specially-designed sensory peaceful residential area, offering a securerequirements. relaxing and They flexible are alwaysdining environment,happy to master fountain, new winddishes chimes Our and award-winning a seating area accommodation room and 4boasts hydrotherapy truly luxurious baths environment encapsulated by relaxingto makeoffering you a feel variety more atof homehome within cooked our spaciousprovides dininga necessary spaces. for Everyrelaxation room to possesses (with Bluetooth an en-suite, music exquisite facilities and soft grounds. This provides the perfect settingarea. nutritious In addition, meals our on service a daily users basis also and have soak full accessup the sunto or enjoyfurniture a good with book, multiple by moodchairs, lighting). bedside tables, a coffee for the holistic care that we provide. theircatering own fully for furnished, all dietary state requirements. of the art resident’s way of example.kitchen, table, lamps, a flat screenWe reallytelevision do aimand toa custommake our home Our mission is to bring warmth,which They features are also a diningalways area happy as wellto master as French We doors also have dailydesigned events electric in our bed feelbuilt likewith your our residentsown. This in even mind. extends It is independence, care and support to all of openingnew dishes out onto to makea patio you for or Al-fresco loved ones dining. multi-functional room,also ranging a huge fromhonour live of toours enabling to provide religious accommodation practices if this for is our residents, thus allowing us to improve feel more at home within our spacious performances, to movies,couples. sports and desired by any of our residents. their quality of life. Entertainmentdining area. Care: If you would like to learn more about our At OrchardIn addition, Manor our service View we users understand also have that every Orchard Manor View is a purpose-built Forhome more and information even do a virtual on tour,how please visit our website below. To book a viewing care home in the heart of Leicester,individual full access has todifferent their own interests, fully furnished, hobbies and needs. As we can help you or a loved please call 0116 3194460. caring for: adults 55+, those living withsuch, state we of aim the to art meet resident’s all the kitchen, needs which of residents by using a one, please don’t hesitate to Dementia and Alzheimer’s disease, asholistic features approach a dining to area care as in well order as Frenchto make them truly feel contactWebsite: us, https://www.orchardmanorview.co.uk we look forward well as older individuals with additionalat home.doors opening out onto a patio for toVisit hearing us on our from Facebook you. care requirements. Al-fresco dining.

0116 319 4460 34 Robert Hall Street, www.orchardmanorview.co.uk Leicester LE4 5RB [email protected] (off Abbey Lane, near to the Space Centre) Leicester City care homes continued Advertisers are highlighted

Milligan Road Orchard Manor View 244 Milligan Road, Leicester LE2 8FD 34 Robert Hall Street, Leicester LE4 5RB Tel: 0116 244 2004 OP D PD LDA YA Tel: 0116 319 4460 Advert page 92 OP D YA Web: www.chartwelltrustcare.org/ Web: www.orchardmanorview.co.uk chartwellservices/milligan-court/ Pendene House National Autistic Society – Camden Road 15 Pendene Road, Stoneygate, 19 Camden Road, Leicester LE3 2GF Leicester LE2 3DQ Tel: 0116 263 0992 LDA YA Tel: 0116 270 8911 OP D MH Web: www.nas.org.uk Pine View Care Home New Wycliffe Home, The 420 Hinckley Road, Leicester LE3 0WA 111 Gleneagles Avenue, Rushey Mead, Leicester LE4 7YJ Tel: 0116 285 5868 OP D PD MH Tel: 0116 266 7093 OP D SI Prime Life Ltd Newton House – 50 Stoneygate Road 47 Prospect Road, Leicester LE5 3RR 50 Stoneygate Road, Leicester LE2 2AD Tel: 0116 251 6112 LDA MH Tel: 0116 270 7276 MH YA Web: www.prime-life.co.uk Orchard Manor View - A place to really live! Oak House Entertainment: special events displayed on our in-built 357 Gwendolen Road, Evington, Queens Lodge At Orchard Manor View we projector Leicester LE5 5FP 15 Queens Park Way, Eyres Monsell, Our Mission understandFacilities that every individual Facilities: Tel: 0116 273 1717 Advert page 70 OP MH YA Leicester LE2 9RQ Orchard Manor View is a purpose-built care home inhas the different From interests, our landscaped hobbies gardens,Our award-winning greenhouse andaccommodation raised Web: www.allagcare.co.uk Tel: 0116 278 0148 LDA MH YA heart of Leicester, caring for adults age 55+, those livingand needs. planting As such, beds, we aim to theto sensoryboasts truly room, luxurious courtyard spaces. and Every three room with Dementia and Alzheimer’s, as well as older individualsmeet all the themed needs of lounges, residents weby endeavourpossess an to en-suite, cater to everyone’sexquisite furniture using a holistic approach to care with multiple chairs, bedside tables, a Orchard Manorwith View… additional care requirements. Our mission is to bring interests. We also have daily events in our multi-functional MULTI CATEGORY HOME in order to make them truly feel coffee table, lamps, a flat screen television warmth, independence, care and support to all of our room, ranging from live performances, to movies, PROVIDING SPECIALIST CARE, A place to really live! at home. and a custom designed electric bed built REGISTERED TO TAKE VARIOUS residents, and ultimately improving their quality of life. sports and special eventswith displayed our residents on inour mind. projector. It is also a huge For instance, our landscaped CARE NEEDS. Furthermore, we are proudhonour owners of ours of to 4provide state-of-the-art accommodation Lester Hall gardens, greenhouse and raised We are very excited to announce the completion of our new wing. This offers a hydrotherapy baths (withfor couples.Bluetooth Furthermore, music facilities all ground and floors Dining planting beds offer the ideal APARTMENTS further 5 luxurious en-suite rooms. Call today on 0116 3194460 to reserve a room! soft mood lighting). offer French doors opening out into the Our specially trained chefs provide a relaxing and flexiblesurroundings for those green courtyard or garden. RETIREMENT YOU DESERVE Our Mission: diningDining: environment, offering a variety of home cookedfingered gardeners. Our quiet We also have three themed lounges as Orchard Manor View is located in anutritious Our specially meals ontrained a daily chefs basis provideand catering a sensory for all dietarycourtyard, Accommodation featuring a central well as a specially-designed sensory At Lester Hall, you will be provided with peaceful residential area, offering a secure requirements.relaxing and They flexible are alwaysdining environment,happy to master fountain, new winddishes chimes Our and award-winning a seating area accommodation room and 4boasts hydrotherapy truly luxurious baths your own private, spacious apartment environment encapsulated by relaxingto makeoffering you a feel variety more atof homehome within cooked our spaciousprovides dininga necessary spaces. for Everyrelaxation room to possesses (with Bluetooth an en-suite, music exquisite facilities and soft where we will meet your full care needs, grounds. This provides the perfect settingarea. nutritious In addition, meals our on service a daily users basis also and have soak full accessup the sunto or enjoyfurniture a good with book, multiple by moodchairs, lighting). bedside tables, a coffee whilst you remain independent. We invite for the holistic care that we provide. theircatering own fully for furnished, all dietary state requirements. of the art resident’s way of example.kitchen, table, lamps, a flat screenWe reallytelevision do aimand toa custommake our home you to bring your own furniture if you wish to truly make the space yours. Our mission is to bring warmth,which They features are also a diningalways area happy as wellto master as French We doors also have dailydesigned events electric in our bed feelbuilt likewith your our residentsown. This in even mind. extends It is independence, care and support to all of openingnew dishes out onto to makea patio you for or Al-fresco loved ones dining. multi-functional room,also ranging a huge fromhonour live of toours enabling to provide religious accommodation practices if this for is our residents, thus allowing us to improve We offer a range of home cooked meals feel more at home within our spacious performances, to movies,couples. sports and desired by any of our residents. tailored to all dietary needs, which their quality of life. Entertainmentdining area. you can enjoy in the communal dining Care: If you would like to learn more about our room or within your suite, whichever you At OrchardIn addition, Manor our service View we users understand also have that every Orchard Manor View is a purpose-built Forhome more and information even do a virtual on tour,how please visit prefer. our website below. To book a viewing care home in the heart of Leicester,individual full access has todifferent their own interests, fully furnished, hobbies and needs. As we can help you or a loved please call 0116 3194460. Our team is proud to carry over 20 years caring for: adults 55+, those living withsuch, state we of aim the to art meet resident’s all the kitchen, needs which of residents by using a one, please don’t hesitate to experience caring for people with a wide Dementia and Alzheimer’s disease, asholistic features approach a dining to area care as in well order as Frenchto make them truly feel contactWebsite: us, https://www.orchardmanorview.co.uk we look forward Contact0116 274 5400 Us range of needs, which translates into well as older individuals with additionalat home.doors opening out onto a patio for toVisit hearing us on our from Facebook you. [email protected] the high quality of care provided to our www.lesterhallapartments.co.uk care requirements. Al-fresco dining. residents. Lester Hall, 15 Elms Road, Stoneygate, Leicestershire LE2 3JD

0116 319 4460 34 Robert Hall Street, Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism www.orchardmanorview.co.uk Leicester LE4 5RB User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs (off Abbey Lane, near to the Space Centre) [email protected] Visit www.carechoices.co.uk for further assistance with your search for care 93 Leicester City care homes continued Advertisers are highlighted

Queens Park Care Home Stonesby House 15 Queens Park Way, Eyres Monsell, 147 Stonesby Avenue, Wigston, Leicester LE2 9RQ Leicester LE2 6TY Tel: 0116 278 0148 OP PD LDA Tel: 0116 283 1638 OP D PD LDA MH SI YA AD Rosywood House Stonesby House Ltd 29 Montvale Gardens, Leicester LE4 0BL 107 Stonesby Avenue, Wigston, Tel: 0116 251 6518 LDA SI YA Leicester LE2 6TY Tel: 0116 283 1638 Ryedale House OP D PD LDA MH SI YA AD Web: www.stonesbyhouse.co.uk 410 Narborough Road, Leicester LE3 2FR Tel: 0116 224 8605 MH Stonesby Lodge Silver Birches 109 Stonesby Avenue, 85 Lutterworth Road, Aylestone, Leicester LE2 1SA Leicester LE2 8PJ Tel: 0116 283 0128 MH Tel: 0116 283 2018 OP D PD MH Stoneygate Ashlands Simmins Crescent/Whitteney Drive Ratcliffe Road, Leicester LE2 3TE 2-6 Simmins Crescent, Eyres Monsell, Tel: 0116 244 8624 OP D PD MH SI YA Leicester LE2 9AH Web: www.prime-life.co.uk Tel: 0116 278 1152 OP LDA SI YA Stoneygate Oaklands Web: www.vistablind.org.uk 328 London Road, Leicester LE2 2PJ Skelton Court Tel: 0116 270 3454 OP D PD MH YA 41 Ryder Road, Kirby Frith, Web: www.prime-life.co.uk Leicester LE3 6UJ Thurn Court Tel: 0116 261 0663 OP D PD LDA SI YA Web: www.sanctuary-supported-living.co.uk/find- Thurncourt Road, Thurnby Lodge, services/disability/leicestershire/skelton-court Leicester LE5 2NG Tel: 0116 241 3126 OP D PD MH SI YA Spencefield Grange Davenport Road, Evington, Leicester LE5 6SD Venetia House 348 Aylestone Road, Tel: 0116 241 8118 Advert page 58 OP D PD MH YA Web: www.hicare.co.uk Leicester LE2 8BL Tel: 0116 283 7080 LDA MH YA Spinney Lodge 91 Mere Road, Leicester LE5 5GQ Vishram Ghar Tel: 07554 013055 LDA MH YA 120 Armadale Drive, Netherhall, Leicester LE5 1HF St Bennett’s Care Home Tel: 0116 241 9584 OP D PD MH YA 346-348 London Road, Leicester LE2 2PL Welford Court Tel: 0116 274 5959 OP D LDA SI 458 Welford Road, Leicester LE2 6EL Tel: 0116 270 3482 OP D MH SI St Georges Ratcliffe Road, Leicester LE2 3TE Willowbrook Tel: 0116 274 5115 OP D 20 Wendys Close, Leicester LE5 2HY Web: www.prime-life.co.uk Tel: 0116 243 3601 D PD LDA MH SI YA AD

94 Search for care at www.carechoices.co.uk to find support in your area Everdale Grange is residential and nursing care home for those individuals that are well enough to be out of hospital, conveniently located a short distance away from Leicester city but still require support to promote their well-being for a return centre and approximately 2 miles away from the largest hospital to their own home. in the city, Leicester Royal Infirmary. Staff across all 3 buildings are trained in line with the latest As a new addition to our group of care homes, this site provides standards and additionally, residents are supported by actively a range of services from those that live with physical disabilities involved therapists, GP practices and health and social case through to dementia and other mental health conditions. Since managers. As well-established care providers, we thrive on the home has a layout of 3 separate buildings, 2 of which reviewing the way we work to achieve the overall aim, which are connected to one another, it allows us to group residents is to recognise the fundamental needs of each individual and together according to their needs profile thus ensuring a better meet their needs in a holistic manner. We recognise that it only quality of service delivery. takes the most subtle of changes to make a noticeable, positive difference and so we review the way we work through strategic The home has sufficient communal space in each building operations management meetings and a strong system of and are equipped with state-of-the-art furniture, television communication between one another to filter through the services, wi-fi and optimum temperature control through the harmonious effects to those that reside with us. conditioning unit(s). All our rooms are fully furnished and frequently maintained in order to maintain/improve the For further information on whether we can meet your needs/ aesthetics and meet compliance requirements. Towards the the needs of your loved one(s), please search our home name rear of the front-facing buildings is the Sovereign building. Here, on CQC’s website to view our registered services. Alternatively, most of the beds are commissioned by the NHS for dedicated feel free to call in at the home, or for quick access to more reablement care services. In other words, these services are information about the home, please call us or visit our website.

0116 299 0225 www.langdalecarehomes.co.uk [email protected] Everdale Grange, 78-80 Lutterworth Road, Aylestone, Leicester, LE2 8PG www.langdalecarehomes.co.uk

At Langdale View, we feel that it is essential that our residents have en suites, we have several communal toilets that are are treated as individuals with different needs and preferences equipped with disability-friendly equipment. The home has that we strive to meet in a holistic manner. Our values of 2 spacious lounges, a conservatory and ample space for treating each resident with respect and compassion, allowing dining. When it comes to meals, choice is always offered and them to uphold their privacy and for us to deliver their care in catered for based on careful consideration of the service users’ a dignified manner. nutritional needs and indicated preferences.

As well as residential care, we provide specialised dementia Our Activities Co-ordinator is on hand to promote social care, delivered by our skilled and vastly experienced care wellbeing. This is managed through a map of life indicating how staff that share our passion of meeting the needs of those in a resident likes to spend their time and whether they prefer to their time of need. Our approach to dementia care respects partake in one-to-one activities or group events, allowing them the uniqueness of each person, understanding that their to share and connect with their fellow residents. Additional preferences on delivery of our services are indicated by the way services at Langdale View include an in-house laundry and they used to live their lives and built on with the involvement ironing service; we please request that all service users’ clothing of their loved ones.The home provides personalised care along items are name labelled in advance of arrival. with the appropriate facilities to support people with physical disabilities and those who need nursing care on a permanent For further information on whether we can meet your needs/ or temporary (respite) basis. the needs of your loved one(s), please search our home name on CQC’s website to view our registered services. Alternatively, Langdale View consists of 33 rooms, of which 4 are double feel free to call in at the home, or for quick access to more rooms and several with en-suite facilities. For those that don’t information about the home, visit us on our website.

0116 276 2186 www.langdalecarehomes.co.uk [email protected]

Langdale View, 590 Gipsy Lane, Leicester, LE5 0TB Leicester City care homes with nursing Advertisers are highlighted

Aaron Court Grey Ferrers Care Home 17 Ramsey Way, Leicester LE5 1SJ 5 Priestley Road, Off Blackmore Drive, Tel: 0116 241 5552 OP D PD LDA YA Braunstone, Leicester LE3 1LF Web: www.abbeyhealthcare.org.uk Tel: 0116 247 0999 Advert page 72 OP D PD YA Web: www.bupa.com Acorn Hill Nursing Home Radstone Walk, Rowlatts Hill, Leicester LE5 4UH Harley Grange Nursing Home Tel: 0116 276 0600 OP D PD MH 25 Elms Road, Leicester LE2 3JD Web: www.acornhillnursinghome.co.uk Tel: 0116 270 9946 OP D PD YA Web: www.hc-one.co.uk/homes/harley-grange Ashleigh Nursing Home 17 Ashleigh Road, Leicester LE3 0FA Harley House Care Home Ltd Tel: 0116 285 4576 OP D PD LDA MH SI 10-12 Elms Road, Leicester LE2 3JE Web: www.ashleighnursinghome-leicester.co.uk Tel: 0116 270 3672 Advert page 56 OP PD Web: www.3abcare.co.uk Barclay House www.langdalecarehomes.co.uk 165 Barclay Street, Leicester LE3 0JE Hayes Park Nursing Home Tel: 07905 587029 OP PD MH YA 2 Cropthorne Avenue, At Langdale View, we feel that it is essential that our residents have en suites, we have several communal toilets that are Web: www.plans4rehab.com Leicester LE5 4QJ are treated as individuals with different needs and preferences equipped with disability-friendly equipment. The home has Tel: 0116 273 1866 OP D PD that we strive to meet in a holistic manner. Our values of 2 spacious lounges, a conservatory and ample space for Braunstone Firlands Nursing Home treating each resident with respect and compassion, allowing dining. When it comes to meals, choice is always offered and Gooding Avenue, Leicester LE3 1JS Langdale View them to uphold their privacy and for us to deliver their care in catered for based on careful consideration of the service users’ Tel: 0116 255 8809 OP D 590 Gipsy Lane, a dignified manner. nutritional needs and indicated preferences. Web: www.prime-life.co.uk Leicester LE5 0TB Advert pages 20 & 96 Tel: 0116 276 2186 OP D PD MH SI YA As well as residential care, we provide specialised dementia Our Activities Co-ordinator is on hand to promote social Dane View Care Home with Nursing Web: www.langdalecarehomes.co.uk care, delivered by our skilled and vastly experienced care wellbeing. This is managed through a map of life indicating how 165 Glenfield Road, Leicester LE3 6DP London Road Neurological & Specialist Care Unit staff that share our passion of meeting the needs of those in a resident likes to spend their time and whether they prefer to Tel: 0116 254 4000 Advert page 69 OP PD SI YA their time of need. Our approach to dementia care respects partake in one-to-one activities or group events, allowing them Web: www.bayswoodcare.co.uk 362 London Road, Leicester LE2 2PU the uniqueness of each person, understanding that their to share and connect with their fellow residents. Additional Tel: 0116 270 6991 Advert page 98 OP D PD SI YA preferences on delivery of our services are indicated by the way services at Langdale View include an in-house laundry and Everdale Grange Web: www.cheerhealth.com they used to live their lives and built on with the involvement ironing service; we please request that all service users’ clothing 78-80 Lutterworth Road, of their loved ones.The home provides personalised care along items are name labelled in advance of arrival. Leicester, LE2 8PG Advert pages 20 & 95 Magnolia Care Home, The with the appropriate facilities to support people with physical 6 Monsell Drive, Aylestone, Tel: 0116 299 0225 OP D PD MH SI YA disabilities and those who need nursing care on a permanent For further information on whether we can meet your needs/ Leicester LE2 8PN or temporary (respite) basis. the needs of your loved one(s), please search our home name Web: www.langdalecarehomes.co.uk Tel: 0116 291 5602 OP D PD MH SI on CQC’s website to view our registered services. Alternatively, Evington Home – Pilgrims’ Friend Society Langdale View consists of 33 rooms, of which 4 are double feel free to call in at the home, or for quick access to more Grocot Road, Evington, Mauricare rooms and several with en-suite facilities. For those that don’t information about the home, visit us on our website. Leicester LE5 6AL 22-24 Fosse Road Central, Tel: 0300 303 1455 OP D PD MH Leicester LE3 5PR Web: www.pilgrimsfriend.org.uk Tel: 0116 251 3785 OP D PD MH SI Web: www.mauricare.com 0116 276 2186 Foxton Grange 571 Gipsy Lane, Leicester LE5 0TA Rushey Mead Manor Care and Nursing Home www.langdalecarehomes.co.uk Tel: 0116 246 0616 OP D 30 Coatbridge Avenue, Web: www.mha.org.uk/care-homes/dementia- Leicester LE4 7ZS [email protected] nursing-care/foxton-grange Tel: 0116 266 6606 OP D PD MH

Langdale View, 590 Gipsy Lane, Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands Mental health Sensory impairment Younger adults People who misuse alcohol or drugs Leicester, LE5 0TB MH SI YA AD Visit www.carechoices.co.uk for further assistance with your search for care 97 Scraptoft Court Care Home 273a Scraptoft Lane, Leicester LE5 2HT

At Scraptoft Court we offer a comprehensive We are proud to offer the following services: range of social and nursing care and support to adults. We provide these services to people with • Nursing Staff available 24 hours a day physical disabilities and mental health needs • Single and double rooms with en-suite including dementia. facilities • Large gardens with patio area • Passenger lift to all floors • Choice of We will meet individual’s specific and desired menu to suit all needs • Hairdessing, needs to achieve greater independence and chiropody and physiotherapy services 0116 243 1115 control over their own lives. We aim to provide a • In house activities and outings programme permanent home for our residents; giving them [email protected] a feeling of individuality and security. For more information, please contact us.

Waltham Hall Tell us what Nursing, Residential you think & Respite Care What have you & Lakeview Court Retirement Village Share your found useful? feedback 01664 464865 Take our five What could we minute survey do better? www.walthamhall.com [email protected] www.carechoices.co.uk/reader-survey Melton Road, Waltham, Melton LE14 4AJ

See page 61 for more information on paying for If you are considering a care home with nursing, care homes in Leicestershire. see the checklist on page 55.

THE LONDON ROAD NURSING AND SPECIALIST CARE UNIT LRNSCU 1, 362 London Road, Leicester LE2 2PU

At the LRNSCU, we are proud to offer the 24 hour nursing care is provided by our team highest standards of specialist nursing care of highly trained nurses who draw up individual for adults over the age of 18 in a location that care plans which are informed by our residents, benefits from all our local amenities and services. their families and their General Practicioners. By doing so, we are able to ensure that our residents For a number of years we have held contract are not only getting the exact care they need, with the local Primary Care Trust to provide but also maintain their independence and nursing care for patients with Genetic or Acquired privacy. Neurological conditions including Motor Neurone, Huntington’s, Multiple Sclerosis, On top of Nursing, we are also proud to offer Brain Injury and Long-term Chronic stable Respite care, Convalescence care Respirator dependent residents. and Weekend & Night placements.

Other Services include: • Fresh home cooked meals tailored to For more information or to arrange a meet special dietary needs visit, please contact our Director: • Hairdressing • Library Mrs. K.M. Jacobs, M.A. R.G.N. R.H.V. • Physiotherapist 0116 270 6991 • Chiropodist • Optician [email protected] • Dentist www.cheerhealth.com

98 Search for care at www.carechoices.co.uk to find support in your area Leicester City care homes with nursing continued Advertisers are highlighted

Scraptoft Court Care Home Toller Road 273A Scraptoft Lane, 13 Toller Road, Stoneygate, Leicester LE5 2HT Leicester LE2 3PH Tel: 0116 243 1115 Advert page 98 OP D PD MH YA Tel: 0116 270 3118 OP LDA MH YA Web: www.cygnethealth.co.uk/locations/toller-road South Lodge Care Home 307 London Road, Stoneygate, Leicester LE2 3ND Western Park View Nursing Home Tel: 0116 274 8000 Advert page 72 OP D PD 390 Hinckley Road, Leicester LE3 0WA Web: www.averyhealthcare.co.uk/care-homes/ Tel: 0116 247 0032 OP PD leicestershire/leicester/south-lodge Web: www.westernparkviewcarehome.co.uk

Melton care homes

Broadoak Grange Hunter’s Lodge Sandy Lane, Melton Mowbray LE13 0AN Church Lane, Old Dalby, Melton Mowbray LE14 3LB Tel: 01664 562008 OP D PD Tel: 01664 823064 OP D PD MH SI YA AD Web: www.hunterslodge.org Advert page 100 Broadoak Lodge Sandy Lane, Melton Mowbray LE13 0AN Mar Lodge 26 Nottingham Road, Melton Mowbray LE13 0NP Tel: 01664 481120 OP D LDA Tel: 0166 456 0302 LDA SI YA Egerton Lodge Residential Home Web: www.craegmoor.co.uk Wilton Road, Melton Short Breaks Service Melton Mowbray LE13 0UJ 21 Victor Avenue, Melton Mowbray LE13 0GG Tel: 01664 410202 OP D PD MH SI Tel: 0116 305 5652 PD LDA SI YA Framland Web: www.leics.gov.uk The Mansion House, 11 Faldo Drive, Scalford Court Care Home Melton Mowbray LE13 1RH Melton Road, Scalford, Melton Mowbray LE14 4UB Tel: 01664 564922 D YA Tel: 01664 444696 OP D PD Web: www.newbloom.co.uk Web: www.scalfordcourt.co.uk

Melton care homes with nursing

Amwell, The Asfordby Road, Melton Mowbray LE13 0HN Tel: 01664 882525 OP D PD MH SI

Waltham Hall Nursing & Residential Home 87 Melton Road, Waltham on the Wolds, Melton Mowbray LE14 4AJ Tel: 01664 464865 Advert page 98 OP PD Web: www.walthamhall.com

Visit www.carechoices.co.uk for further assistance with your search for care 99 01664 823064 [email protected]

Church Lane, Old Dalby, Melton Mowbray, Leicestershire LE14 3LB www.hunterslodge.org

Set in the picturesque village of Old Dalby, Hunters Lodge provides the highest standard of care in comfortable and friendly surroundings.

Established in 1984, our reputation is second to none. We are specialists in Dementia, Residential, Respite and Day Care, boasting a dedicated and experienced staff team who are on hand to support you in any way they can. Our Care plans are something we are particularly proud of, as they are tailored to your individual needs, ensuring you are getting exactly the support you need.

For more information, please contact us

For care homes. For Living

Your local Bupa care

Open to homes in Leicester. everyone

Whether you need to find a care home now or are just starting to look into the options, we can support you and your loved one. Our teams are trained to care for our residents’ individual needs. You’re welcome to come and say hello and the teams will be happy to show you around.

Call us for advice or to arrange a visit 0808 296 2411 Lines are open 8am to 6.30pm Monday to Friday, 9am to 12.30pm Saturday. Ashby Court Care Home Aylesham Court Care Home Closed Sundays and bank holidays. Calls are charged at no more than local Residential  Nursing Residential Nursing rate and count towards any inclusive minutes from mobiles. We may record or monitor our calls. Short stay Dementia Short stay

Q119540 OCT19 CS 01416

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100 Search for care at www.carechoices.co.uk to find support in your area North West Leicestershire care homes Advertisers are highlighted

April Cottage Retirement Home Rosedale Care Home Ltd 54 Belvoir Road, Coalville LE67 3PP 4 Vicarage Street, Whitwick, Tel: 01530 451452 OP Coalville LE67 5GZ Tel: 01530 837794 LDA Chestnuts, The 111 London Road, Coalville LE67 3JE Rowans Care Home, The Tel: 01530 834187 LDA Owen Street, Coalville LE67 3DA Web: www.thechestnutsresidentialhome.com Tel: 01530 814466 OP D PD YA Web: www.hc-one.co.uk/homes/the-rowans Elms Care Centre, The 111 Melbourne Road, Ibstock LE67 6NN Silver Oaks Residential Care Home 11 Silver Street, Whitwick, Tel: 01530 260263 OP D MH Coalville LE67 5EW Fernleigh Care Home Tel: 01530 815665 OP D PD 37 Tamworth Road, Ashby-de-la-Zouch LE65 2PW Web: www.silveroakshome.co.uk Tel: 01530 414755 OP D PD MH Smith Crescent Care Home Freedom Care Ltd 44 Smith Crescent, Coalville LE67 4JE Private Road off Standard Hill, Hugglescote, Tel: 01530 815887 PD LDA SI YA Coalville LE67 3HN Web: www.leics.gov.uk Tel: 07966 535628 LDA YA Thornham Grove Care Home Web: www.accomplish-group.co.uk 137 Chapel Street, Ibstock LE67 6HG Tel: 01530 262573 Hamilton Court OP D PD SI Web: www.rushcliffecare.co.uk 46-48 Smith Crescent, Coalville LE67 4JE Tillson House Tel: 01530 831767 PD LDA SI YA Bradgate Drive, Coalville LE67 4HF Web: www.leics.gov.uk Tel: 01530 832793 OP D PD LDA MH SI YA

Oakleigh Residential Home Ltd Westwood House 50 Ashby Road, Moira, Swadlincote DE12 6DJ 35 Tamworth Road, Ashby-de-la-Zouch LE65 2PW Tel: 01283 221048 OP D PD Tel: 01530 415959 Advert page 52 OP D YA Web: www.yourhealthgroup.co.uk Old School House, The 31 Main Street, Thringstone, Whiteacres Residential Care Home Coalville LE67 8ND 40 Whitehill Road, Coalville, Tel: 01530 224426 LDA SI YA Ellistown LE67 1EL Web: www.rushcliffecare.co.uk Tel: 01530 260415 OP D

North West Leicestershire care homes with nursing

Ashby Court Care Home Castle Donington Nursing Home Tamworth Road, Ashby-de-la-Zouch LE65 2PX Delvin Lane, Castle Donington DE74 2LJ Tel: 01530 886 758 Advert page 100 OP D Tel: 01332 853588 PD SI YA Web: www.bupa.co.uk/ashby-court Web: www.rushcliffecare.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care 101 Devonshire Court Leicester

Surrounded by four and a half acres of landscaped gardens, RMBI Care Co. Home Devonshire Court in Oadby provides residential and dementia care for up to 69 residents.

We make residents’ dreams come true, no matter how big or small. We treat people as individuals and we give everyone the chance to experience wellbeing and to live meaningfully. Rated

Elizabeth, daughter of a resident, said: “My dad and I ‘Outstanding’ have been overwhelmed by the support, outstanding by CQC, care and attention that we have had. My mum looks Aug. 2018 happy and healthy. Thank God for people like the staff at Devonshire Court.”* *Carehome.co.uk review, May 2019 For more info or to visit the Home, please contact: Vicky Gutteridge, Devonshire Court T: 01162 714 171 E: [email protected] Howdon Road, Oadby, Leicester, LE2 5WQ

www.rmbi.org.uk facebook.com/thermbi twitter.com/thermbi

Caring is our way of life Registered Charity No: 1163245 Company No: 1293566

Care Choices Leicestershire Advert full page Spet 2019.indd 1 25/09/2019 14:54:45 North West Leicestershire care homes with nursing continued

Coalville Nursing Home Parkmanor Care Home Devonshire Court Albert Road, Coalville LE67 3AA Albert Road, Coalville LE67 3AA Tel: 01530 817442 OP D PD SI Tel: 01530 817443 OP D PD MH SI Leicester Web: www.rushcliffecare.co.uk Web: www.rushcliffecare.co.uk Meadows, The 94 Loughborough Road, Thringstone, See page 61 for more information on paying Coalville LE67 8LR for care homes in Leicester, Leicestershire and Tel: 01530 223800 OP PD Rutland. Web: www.prioryadultcare.co.uk

Oadby and Wigston care homes Advertisers are highlighted

Aigburth Curtis Weston House 21 Manor Road, Oadby, Leicester LE2 2LL Aylestone Lane, Wigston LE18 1AB Tel: 0116 271 5086 OP D Tel: 0116 288 7799 OP D PD LDA MH SI YA Surrounded by four and a half acres of landscaped gardens, Web: www.mha.org.uk Devonshire Court RMBI Care Co. Home Devonshire Court in Oadby provides residential Amberwood Care Home Ltd Howdon Road, Oadby, Leicester LE2 5WQ and dementia care for up to 69 residents. 218 Aylestone Lane, Wigston LE18 1BD Tel: 0116 271 4171 Advert page 102 OP D PD Tel: 0116 281 3474 OP PD Web: www.rmbi.org.uk We make residents’ dreams come true, no matter how Web: www.amberwood-care-home.co.uk Heathcotes (Magna) big or small. We treat people as individuals and we give Apple House 29 Bushloe End, Wigston LE18 2BA everyone the chance to experience wellbeing and to live 16-22 Bushloe End, Wigston LE18 2BA Tel: 0116 288 5241 PD LDA MH SI YA meaningfully. Rated Web: www.heathcotes.net Tel: 0116 288 8028 OP D LDA YA Heathcotes (Oadby) ‘Outstanding’ Authentic Kare Company Ltd Elizabeth, daughter of a resident, said: “My dad and I 103 Foxhunter Drive, Oadby, – 8 Wyndham Close have been overwhelmed by the support, outstanding by CQC, Leicester LE2 5FE 8 Wyndham Close, Oadby, Leicester LE2 4HR care and attention that we have had. My mum looks Aug. 2018 Tel: 0116 271 3955 LDA MH Tel: 0116 292 7274 happy and healthy. Thank God for people like the staff at OP D PD LDA MH SI Web: www.heathcotes.net Devonshire Court.”* Brockshill Woodlands Heathcotes (Wigston) *Carehome.co.uk review, May 2019 Briar Walk, off St Margarets Anne Way, The Vicarage, Bushloe End, Wigston LE18 2BA Oadby LE2 5UF For more info or to visit the Home, Tel: 01246 556453 LDA YA Tel: 0116 271 6014 OP D PD Web: www.heathcotes.net please contact: Web: www.prime-life.co.uk Vicky Gutteridge, Holmes House Care Home Devonshire Court Carlton Drive Short Breaks Service Kenilworth Road, South Wigston, T: 01162 714 171 Carlton Drive, Wigston LE18 1DE Leicester LE18 4UF E: [email protected] Tel: 0116 305 6753 PD LDA SI YA Tel: 0116 278 2214 OP D PD MH YA Web: www.leics.gov.uk Howdon Road, Oadby, Leicester, LE2 5WQ Web: www.prime-life.co.uk Conifer Lodge Residential Home Kingswood Lodge Residential Care Home www.rmbi.org.uk 33 Aylestone Lane, Wigston, Kingswood Lodge, Long Street, facebook.com/thermbi Leicester LE18 1AB Wigston LE18 2BP twitter.com/thermbi Tel: 0116 288 3170 OP D PD MH SI Tel: 0116 281 2582 OP D

Caring is our way of life Registered Charity No: 1163245 Company No: 1293566 Visit www.carechoices.co.uk for further assistance with your search for care 103

Care Choices Leicestershire Advert full page Spet 2019.indd 1 25/09/2019 14:54:45 Oadby and Wigston care homes continued Advertisers are highlighted

Lawns Residential Care Home, The Sycamore Cottage Residential Home 1a Knighton Rise, Oadby, 14 Harbrough Road, Oadby, Leicester LE2 2RF Leicester LE2 4LA Tel: 0116 214 9255 OP PD Tel: 0116 271 1720 Advert page 70 OP D YA Web: www.brighterkind.com/thelawns Web: www.allagcare.co.uk

Linford House Willows Court 4 Linford Close, Wigston LE18 3PZ 107 Leicester Road, Wigston, Tel: 0116 201 4462 LDA YA Leicester LE18 1NS Web: www.serenityinmind.co.uk Tel: 0116 288 0223 OP D PD MH YA

Oadby and Wigston care homes with nursing

Cedar Court Residential and Nursing Home Nightingales Nursing Home 22-27 Long Street, Wigston, Leicester LE18 2BP 35 Aylestone Lane, Wigston, Tel: 0116 257 1330 OP PD YA Leicester LE18 1AB Web: www.hc-one.co.uk/homes/cedar-court Tel: 0116 288 3443 OP PD SI Magna Nursing Home See page 61 for more information on paying 27-29 Long Street, Wigston LE18 2BP for care homes in Leicester, Leicestershire and Tel: 0116 288 3320 OP D PD MH YA Rutland. Web: www.hc-one.co.uk/homes/magna

Rutland care homes

Aberdeen House Lodge, The 20 Stockerston Road, Uppingham, Main Street, Market Overton, Oakham LE15 9UD Oakham LE15 7PL Tel: 01572 823308 OP Tel: 01572 767234 OP LDA YA Belton House Retirement Home Manton Hall 2 Littleworth Lane, Belton In Rutland, Lyndon Road, Manton, Oakham LE15 8SR Oakham LE15 9JZ Tel: 01572 737212 OP D PD MH Tel: 07852 271290 OP D PD LDA MH SI YA AD Oak House Residential Home Pond Lane, Greetham, Oakham LE15 7NW Chater Lodge Tel: 01572 812647 High Street, Ketton, Stamford, OP PD SI Rutland PE9 3TJ Rutland House Community Trust Tel: 01780 778 176 Advert page 105 OP D PD YA Willowbrook, Willow Crescent, Web: www.barchester.com Oakham LE15 6EH Tel: 01572 771001 OP PD LDA Crown House Care Home Crown Walk, High Street, If you are considering a care home with nursing, Oakham LE15 6BZ see the checklist on page 55. Tel: 01572 770301 OP

104 Search for care at www.carechoices.co.uk to find support in your area Rutland care homes continued

Wisteria House Residential Home – Rutland 9 Ayston Road, Uppingham, Oakham LE15 9RL Tel: 01572 822313 OP

Rutland care homes with nursing Advertisers are highlighted

Rutland Care Village Tixover House Huntsmans Drive, Barleythorpe Road, Tixover Grange, Tixover, Stamford, Oakham LE15 6RP Rutland PE9 3QN Tel: 01572 722350 OP D PD Tel: 01780 778 177 Advert below OP D PD YA Web: www.prime-life.co.uk Web: www.barchester.com

Celebrating Life Our homes are more than care homes. They’re family homes. Friendly homes. Homes that provide tailored care, beautiful environments and choice in every meal or activity. Visit our homes anytime for advice, or go to www.barchester.com for more information. Chater Lodge Tixover House High Street, Ketton, Tixover Grange, Tixover, Stamford, PE9 3TJ Rutland, PE9 3QN Tel: 01780 778 176 Tel: 01780 778 177

Residential • Nursing • Dementia • Respite En-suite bedrooms • Delicious meals • Salon Daily activities • Landscaped gardens • Wi-Fi

Search for care in your area

Visit www.carechoices.co.uk for further assistance with your search for care 105 www.carechoices.co.uk

Search for care in your area

• Find care providers quickly With so many providers and easily • Search by location and to choose from, care need where do you start? • Information on care quality • Links to inspection reports • Additional information, photos and web links • Brochure requests Shaping Adult Social Care in Leicestershire

Would you like to: Your time, skills and experience are valued.

• Provide your thoughts and opinions? To tell the council what you are happy to talk about and how you would like to do that, visit • Influence the way services are designed? https://surveys.leics.gov.uk/snapwebhost/s. • Develop your skills and networks? asp?k=147394556714 and complete the contact questionnaire. Leicestershire County Council are looking for people who live in Leicestershire and use social care Alternatively, you can email ASCengage@ leics.gov.uk or call 0116 305 0232 for more services, care for someone who does or has a vested information, or to ask for a paper copy of the interest in the development of social care and questionnaire. support; to work with the council in the future. www.carechoices.co.uk Useful local contacts

Adult Social Care and Health Leicestershire property, money matters, health and care and County Council choosing a care home. Many services are free at the Tel: 0116 305 0004 (Monday to Thursday, 8.30am point of delivery and a competitive rate is charged to 5.00pm; and Friday, 8.30am to 4.30pm). for others. Out-of-hours tel: 0116 255 1606 Search for care Email: [email protected] For a complete list of services currently offered Web: www.leicestershire.gov.uk/adult-social- by Age UK Leicestershire and Rutland, visit the care-and-health website below, select the ‘Our services’ tab followed by ‘Overview of our services’. Adult Social Care Leicester City Council Tel: 0116 299 2233 in your area Tel: 0116 454 1004 (Monday to Thursday, 8.30am to Email: [email protected] 5.00pm; and Friday, 8.30am to 4.30pm). Web: www.ageuk.org.uk/leics Out-of-hours tel: 0116 255 1606 Email: [email protected] Advocacy Web: www.leicester.gov.uk/health-and-social- Age UK provides an independent advocacy care/adult-social-care service for those in Leicester, Leicestershire and • Find care providers quickly Rutland who are finding it difficult to understand With so many providers and easily Adult Social Care Rutland County Council the social care system or communicate their Tel: 01572 722577 (Monday, Wednesday and preferences. • Search by location and to choose from, Thursday, 8.30am to 5.00pm; Tuesday, 9.00am to Tel: 0116 204 5110 care need 5.00pm; and Friday, 8.30am to 4.30pm). Email: [email protected] where do you start? • Information on care quality Out-of-hours tel: 0116 255 1606 Email: [email protected] Alzheimer’s Society Leicestershire & Rutland • Links to inspection reports Web: www.rutland.gov.uk/my-services/health- Works to improve the quality of life of people and-family/adult-social-care affected by dementia by providing advice, • Additional information, information and support. photos and web links Age UK Leicestershire and Rutland Oak Spinney Park, Confidential, up-to-date and independent Ratby Lane, • Brochure requests information and advice on all issues of concern, Leicester Forest East LE3 3AW including help with welfare benefits, housing and Tel: 0116 231 1111

Visit www.carechoices.co.uk for further assistance with your search for care 107 Better Care Together Tel: 0300 330 2111 (Tuesday and Wednesday, A partnership of local organisations working 10.00am to 3.00pm). together to create and improve the quality of Web: www.citizensadviceleicestershire.org/get- sustainable health and social care services in advice/blaby Leicester, Leicestershire and Rutland. Tel: 0116 295 4104 Hinckley Email: [email protected] Drop-in to the branch below or call to arrange an Web: www.bettercareleicester.nhs.uk appointment. Hinckley Hub, Rugby Road, Hinckley LE10 0FR Carers of Leicestershire Action and Support Tel: 0300 330 2111 (Monday and Thursday, 10.00am Project (CLASP) to 3.00pm). A local charity committed to helping carers of Web: www.citizensadviceleicestershire.org/get- people with differing needs across Leicester, advice/hinckley-bosworth Leicestershire and Rutland. CLASP has been supporting carers for over 25 years, helping them to Leicester City feel valued, supported and empowered. Appointment only. Tel: 0116 251 0999 1st Floor, Leicester City Council Customer Service Email: [email protected] Centre, 91 Granby Street LE1 6FB Web: www.claspthecarerscentre.org.uk Tel: 0300 330 1025 (Monday to Friday, 9.00am to 4.30pm). Carers Trust East Midlands Web: www.citizensadviceleicestershire.org/get- A local organisation supporting carers in advice/leicester-city Leicestershire. It supports both adult and young carers and has various support groups and services Loughborough to help carers in their role. Drop-in advice only. Tel: 01455 560046 Woodgate Chambers, 70 Woodgate, Email: [email protected] Loughborough LE11 2TZ Web: www.carerstrustem.org Tel: 0344 411 1444 (Call for advice, Monday to Friday, 9.00am to 5.00pm; or drop-in, Monday, Citizens Advice – Leicester City and 9.30am to 4.00pm; Tuesday and Wednesday, Leicestershire 9.30am to 12.30pm; and Thursday, 9.30am to A registered charity offering free, confidential 6.00pm). and independent advice on a wide range of topics Web: www.charnwoodcab.org.uk/find including claiming benefits, completing forms, paying for care and debt advice. Call for advice, Lutterworth drop-in or arrange an appointment at one of the Drop-in to the branch below or call to arrange an local branches. Citizens Advice also operates appointment. outreach venues for people who find it difficult to Town Hall, Market Square LE17 4AT travel. Call your local branch or visit their website for Tel: 0300 330 2111 (Monday, 10.00am to 3.00pm). details of any outreach venues. Web: www.citizensadviceleicestershire.org/get- Tel: 0300 330 1025 (Leicester City, Monday to advice/harborough Friday, 9.00am to 4.30pm). Tel: 0300 330 2111 (Leicestershire, Monday to Market Harborough Friday, 9.00am to 4.30pm). Drop-in to the branch below or call to arrange an Web: www.citizensadviceleicestershire.org appointment. Symington Building, Adam & Eve Street LE16 7AG Blaby Tel: 0300 330 2111 (Tuesday and Thursday, 10.00am Drop-in to the branch below or call to arrange an to 3.00pm). appointment. Web: www.citizensadviceleicestershire.org/get- Council Offices, Desford Road, Narborough LE19 2EP advice/harborough

108 Search for care at www.carechoices.co.uk to find support in your area Melton Mowbray Tel: 01572 723494 (Monday, 10.00am to 5.00pm, Drop-in to the branch below or call to arrange an with telephone appointments available on request appointment. at 5.00pm; Tuesday and Thursday, 10.00am to Council Offices, Station Approach, Parkside, 5.00pm, with appointments only from 1.00pm to Burton Street LE13 1GH 5.00pm; and Wednesday and Friday, 10.00am to Tel: 0300 330 2111 (Tuesday and Wednesday, 4.00pm). 9.30am to 3.00pm). Web: www.citizensadvicerutland.org.uk Web: www.citizensadviceleicestershire.org/get- advice/melton Community Advice and Law Service (CALS) A not-for-profit organisation providing free Oadby and Wigston information and advice on debt, housing and welfare Appointments only. benefits in Leicester and Leicestershire. Salvation Army Community Centre, Tel: 0116 242 1120 Ladysmith Road LE18 4UZ Email: [email protected] Tel: 0300 330 2111 (Monday and Tuesday, 10.00am Web: www.cals.uk.net to 2.00pm; or Thursday, 10.00am to 12.00pm). Web: www.citizensadviceleicestershire.org/get- advice/oadby-wigston First Contact Plus An online tool designed to make it easier for adults Oadby and Wigston in Leicestershire to access local services. You can Drop-in advice only. search for information and resources about housing, Oadby and Wigston Customer Service Centre, health, living independently and more. Complete 40 Bell Street LE18 1AD (Monday, 9.00am to the online referral form and you will be contacted 1.00pm; Tuesday, 2.00pm to 4.00pm; and Thursday, within a few days. 1.00pm to 4.00pm) or Oadby Library, 10 The Parade Email: [email protected] LE2 5BF (Friday, 10.00am to 12.00pm). Web: www.firstcontactplus.org.uk Web: www.citizensadviceleicestershire.org/get- advice/oadby-wigston Royal Voluntary Service (RVS) RVS volunteers can help you to get back on your Shepshed feet and feel confident to remain independent, Drop-in advice only. should you need more support than usual after 47a Charnwood Road, Shepshed LE12 9QE returning home from a hospital stay in Leicester, Tel: 0344 444 4111 (Call for advice, Monday to Leicestershire and Rutland. Friday, 9.00am to 5.00pm; or drop-in, Wednesday, Tel: 0116 266 7706 9.30am to 1.00pm; and Friday, 9.30am to 12.30pm). Email: Web: www.charnwoodcab.org.uk/find [email protected] Syston Web: www.royalvoluntaryservice.org.uk/our- Appointment only. services/hospital-support Syston & District Volunteer Centre, 18 School Street LE7 1HN Rutland Community Wellbeing Service Tel: 0344 411 1444 (call for appointments, available Based at the Citizens Advice office in Oakham, this is fortnightly). a free, impartial and confidential information, advice Web: www.charnwoodcab.org.uk/find and assistance service for Rutland residents who need support to improve their health and wellbeing. Citizens Advice – Rutland Services include money management, healthy A registered charity offering free, confidential lifestyles, housing advice, sensory impairment and independent advice on a wide range of topics advice and support to reduce social isolation. including claiming benefits, completing forms, Tel: 01572 725805 paying for care and debt advice. Email: [email protected] 56 High Street, Oakham LE15 6AL Web: www.rutlandwellbeing.org.uk

Visit www.carechoices.co.uk for further assistance with your search for care 109 Healthwatch Local District and Borough Councils in Helps you get the best out of your local health and Leicestershire social care services. Healthwatch is an opportunity If you live in Leicestershire but outside of the city, for the public to influence how social care services your local council will be one of the following. are developed locally. If you have something to share about your experience of health or social care services Blaby District Council in Leicester, Leicestershire or Rutland, get in touch. Tel: 0116 275 0555 • Web: www.blaby.gov.uk

Leicester and Leicestershire Charnwood Borough Council Tel: 0116 251 8313 Tel: 01509 263151 • Web: www.charnwood.gov.uk Email: [email protected] Harborough District Council Web: www.healthwatchll.com Tel: 01858 828282 • Web: www.harborough.gov.uk

Rutland Hinckley and Bosworth Borough Council Tel: 01572 720381 Tel: 01455 238141 Email: [email protected] Web: www.hinckley-bosworth.gov.uk Web: www.healthwatchrutland.co.uk Melton Borough Council Leicester, Leicestershire and Rutland Dementia Tel: 01664 502502 • Web: www.melton.gov.uk Action Alliance The Leicester, Leicestershire and Rutland Dementia North West Leicestershire District Council Action Alliance (LLR DAA) is made up of various Tel: 01530 454545 • Web: www.nwleics.gov.uk organisations from across the area, all with the Oadby and Wigston Borough Council same aim: to improve the lives of people living with Tel: 0116 288 8961 dementia and their carers. Web: www.oadby-wigston.gov.uk Email: [email protected] Web: www.dementiaaction.org.uk/local_ Local Energy Advice Programme (LEAP) alliances/59_leicester_leicestershire_and_ LEAP is a free service that is helping people keep rutland_dementia_action_alliance warm and reduce their energy bills. LEAP offers a Leicestershire Partnership NHS Trust – Patient free of charge in-home advice visit and is designed Advice and Liaison Service (PALS) to target households that either are already in or Patient Advice and Liaison Services are one stop are at risk of falling into fuel poverty. LEAP’s Home shops for patients and their families seeking advice Energy Advisors can install free, simple energy and support on all aspects of healthcare. saving measures in your home, check if you’re on Tel: 0116 295 0830 the best energy tariff and arrange a free money Email: [email protected] advice consultation. Web: www.leicspart.nhs.uk/_Contact-PatientAdvi Tel: 0800 060 7567 ceandLiaisonServicePALS.aspx Email: [email protected] Web: www.applyforleap.org.uk Local Area Co-ordinators (LACs) LACs aim to improve the health and wellbeing of POhWER individuals and communities. This helps to reduce Provide independent mental capacity advocacy, demand on public services (mainly health and social independent mental health advocacy and NHS care), preventing people from reaching crisis, and complaints advocacy services in Leicester, requiring costly care and support services. Leicestershire and Rutland. Tel: 07951 486235 Tel: 0300 456 2370 Email: [email protected] Text: send the word ‘pohwer’ with your name and Web: www.leicestershire.gov.uk/leisure-and- number to 81025 • Minicom: 0300 456 2364 community/community-safety/local-area-co- Email: [email protected] ordinators Web: www.pohwer.net

110 Search for care at www.carechoices.co.uk to find support in your area Voluntary Action Leicestershire information and services directory. A charity working to better the lives of local residents through helping them into work, training Leicester City Council and volunteering opportunities. Web: mychoice.leicester.gov.uk Tel: 0116 257 5050 Leicestershire County Council Web: www.valonline.org.uk Web: www.leicestershire.gov.uk/lisd

If you’ve not managed to find exactly what Rutland County Council you’re looking for, visit your local council’s online Web: ris.rutland.gov.uk

Useful national contacts

Action on Elder Abuse (AEA) British Institute of Learning Disabilities (BILD) Works to protect, and prevent the abuse of, Committed to improving the quality of life for vulnerable older adults. people with a learning disability. Helpline: 0808 808 8141 Tel: 0121 415 6960 Email: [email protected] Email: [email protected] Web: www.elderabuse.org.uk Web: www.bild.org.uk

Age UK Care Choices Tel: 0800 055 6112 • Web: www.ageuk.org.uk Searchable website providing comprehensive details of care providers as well as essential information on Al-Anon Family Groups finding appropriate care and support. Worried about someone’s drinking? Help and hope Web: www.carechoices.co.uk for families and friends of alcoholics. Helpline: 0800 008 6811 (10.00am to 10.00pm). Care Funding Guidance Email: [email protected] Helping self-funders make the right choices about Web: www.al-anonuk.org.uk paying for their own care and support. Tel: 0800 055 6225 Alzheimer’s Society Email: [email protected] National Helpline: 0300 222 1122 Web: www.carefc.co.uk Monday to Wednesday, 9.00am to 8.00pm; Thursday and Friday, 9.00am to 5.00pm; and Care Quality Commission Saturday and Sunday, 10.00am to 4.00pm. Independent regulator of care services in England. Web: www.alzheimers.org.uk Tel: 03000 616161 • Web: www.cqc.org.uk

Association of Charitable Organisations Carers Trust A national umbrella body for benevolent charities. Works to improve support, services and recognition Tel: 0207 255 4480 • Email: [email protected] for anyone living with the challenges of caring, Web: www.aco.uk.net unpaid, for a family member or friend who is ill, frail, disabled or has mental health or addiction issues. Association of Independent Care Advisers (AICA) Tel: 0300 772 9600 • Email: [email protected] AICA represents organisations based in the UK Web: www.carers.org dedicated to helping people identify the most appropriate type of care service and care provider Carers UK for their individual needs. The voice of carers. Tel: 01483 203066 • Web: www.aica.org.uk Tel: 0808 808 7777

Visit www.carechoices.co.uk for further assistance with your search for care 111 (Monday and Tuesday, 10.00am to 4.00pm). Herbert Protocol Email: [email protected] A national scheme introduced by the police in Web: www.carersuk.org partnership with other agencies which encourages carers to compile useful information which could Citizens Advice be used in the event of a vulnerable person going Practical, reliable, up-to-date information on a wide missing. range of topics. Web: www.leics.police.uk/notices/af/herbert- Tel: 0344 411 1444 protocol Text relay: 0344 411 1445 Web: www.citizensadvice.org.uk Independent Age Produces a wide range of guides and factsheets CHS Healthcare for older people, their families and carers, covering topics such as staying independent and planning for Bringing together the NHS, social care, providers the future. and families to arrange care for people in their Tel: 0800 319 6789 (Monday to Friday, 8.30am to homes or in the community across the UK. 6.30pm; and Saturday, 9.00am to 1.00pm). Tel: 0121 362 8840 Email: [email protected] Email: [email protected] Web: www.independentage.org Web: www.chshealthcare.co.uk Message in a Bottle Dementia Adventure Organised by Lions Clubs British Isles, the Message Provides supported holidays for people with in a Bottle Scheme allows for an individual’s personal dementia as an alternative to traditional respite and medical information to be easily accessible to where partners, family, friends or carers can enjoy emergency services in the case of an accident. an outdoor break together. Holidays are usually five Tel: 0121 441 4544 days long, can be bespoke, are subsidised and are Email: [email protected] available to anyone across the UK. Web: www.lionsclubs.co/MemberArea/message- Tel: 01245 237548 in-a-bottle Email: [email protected] Web: www.dementiaadventure.co.uk My Care My Home A national organisation providing care, support Elderly Accommodation Counsel and advice for elderly and vulnerable adults across Help older people make informed choices about England and Wales. My Care My Home offers a meeting their housing and care needs. range of products, services and choices with a focus Web: www.housingcare.org on maintaining people’s independence in their own homes through domiciliary and live-in care. Free Wills Month Tel: 0800 731 8470 A national scheme organised every October Email: [email protected] allowing people aged 55 and over to have their Web: www.mycaremyhome.co.uk simple wills written or updated free of charge. My Family, Our Needs The service is offered by a group of charities using The lifestyle site for families, carers and practitioners participating solicitors in selected locations across supporting children and young adults with additional England, Wales and Northern Ireland. needs. Web: www.freewillsmonth.org.uk Web: www.myfamilyourneeds.co.uk

Friends of the Elderly National Activity Providers Association (NAPA) A charity that supports older people who have a Promotes the importance of activities for older range of practical needs. persons. Tel: 0207 730 8263 Tel: 0207 078 9375 Email: [email protected] Email: [email protected] Web: www.fote.org.uk Web: www.napa-activities.com

112 Search for care at www.carechoices.co.uk to find support in your area National Association of Funeral Directors Relatives and Residents Association, The Represents funeral homes and has a searchable Exists to support, inform and speak on behalf of older database of funeral firms. people in care. The charity also helps the relatives and Web: www.nafd.org.uk friends who help them cope. Tel: 0207 359 8136 (Monday to Friday, 9.30am to National Society of Allied and Independent Funeral 4.30pm). Directors Email: [email protected] • Web: www.relres.org Represents privately-owned, independent funeral homes. Has a searchable database of members. SANE Web: www.saif.org.uk Advice on mental health issues. Tel: 0300 304 7000 (every day, 4.30pm to 10.30pm). NHS 111 Email: [email protected] Free helpline for urgent medical concerns. You Web: www.sane.org.uk should call NHS 111 if you: Silver Line, The • need medical help fast, but it is not a 999 A dedicated 24-hour helpline for older people emergency; across the UK to combat loneliness in the over 55s • do not know who to call for medical help or you by providing friendship, information and advice. do not have a GP to call; or Tel: 0800 470 8090 Web: www.thesilverline.org.uk • require health information or reassurance about what to do next. SSAFA The UK’s oldest national tri-service military charity, For less urgent health needs, you should still contact supporting the wellbeing of armed forces personnel, your GP in the usual way. veterans and their families and ensuring their dignity Tel: 111 and independence is upheld. Typetalk: 18001 111 Tel: 0800 731 4880 • Web: www.ssafa.org.uk Web: www.111.nhs.uk United Kingdom Home Care Association (UKHCA) NHS Find Services Professional association of home care providers An online tool allowing you to search the NHS from the independent, voluntary, not-for-profit and website and its directories for local care provision statutory sectors. services such as pharmacists and podiatrists. You Tel: 0208 661 8188 • Email: [email protected] can specify your search by service name, type and Web: www.ukhca.co.uk your condition, or you can browse services from A-Z. Web: www.nhs.uk/service-search Veterans’ Gateway The first point of contact for Armed Forces Pension Wise personnel, veterans and their families seeking Free and impartial Government guidance for the information about employability, finances, personal over 50’s about your defined contribution pension relationships, befriending and more. options. Call the number below to book a free Tel: 0808 802 1212 • Web: veteransgateway.org.uk appointment. Tel: 0800 138 3944 Which? Web: www.pensionwise.gov.uk Free, independent and practical guidance about making care choices across the UK. Search for Registered Nursing Home Association (RNHA) specific advice, browse featured content or find Campaigns for high standards in nursing home care. the cost of care in your area and your eligibility for Tel: 0121 451 1088 • Email: [email protected] financial support. Web: www.rnha.co.uk Web: www.which.co.uk/later-life-care

Visit www.carechoices.co.uk for further assistance with your search for care 113 Index Advertisers in bold

Home care providers 1st Class Adult Social Home Beaumont Business Enterprise 33 Caring Hands E M Ltd 36 Care Ltd 31 Best Deal Care Ltd 33 Choice East Midlands 24/7 Helping Hands Service Ltd 31 Bethany Social Care Ltd – 2 (Supported Living) 36 2M Health And Homecare Crawford Close 33 Choices Care Ltd 36 Services Ltd Bi Flexi Support Ltd 33 Comfort Bliss Care Ltd 36 Ross Walk Leicester 31 Blue Arch Homecare 33 Comfort Discharge and 3 Star Health Care Ltd Bluebird Care (Leicester) 33 Reablement Service 36 – Leicester 31 Bluebird Care Community Careline NWL Ltd 36 (Stamford & Rutland) 35 Community Support Services 36 A-C Bluebirdcare Ltd / Loughborough Compassion Care Service Ltd 36 & Ashby-de-la-Zouch 35 A&R Guardian Services Ltd 31 Creative Care 36 Blue Ribbon Care A2L Care Services 31 Creative Care Ltd 36 (Leicestershire and Rutland) 35 Abbey Support & Services Ltd 31 Creative Support Bluewood Healthcare 35 Absolute Care – Barrow 31 – Leicester Service 36 BM Care Management CRG Homecare Abundant Life Care Ltd 31 Solutions Ltd 35 – Leicestershire 36 Accredo Support & Bonney Care Agency 35 Development Ltd 31 Crystal Care Service (Leicester) 36 Bosworth Homecare Achieve With Us Ltd 31 Administrative Offices 35 Action Deafness 31 Brand Care 35 D-G Active Care & Training Ltd 31 Bright Almond Care Ltd 35 D & H Community Support Ltd 36 ADA Homecare Ltd 31 Bright Intergrated Care Ltd 35 D R & C Private Home Care Ltd 37 Adaptus Cares Ltd 31 Brockshill Woodlands 35 Dandelion Home Care 37 Advance 31 Burbage Homecare Ltd 35 Destiny Health Care Services Affinity Trust – Domiciliary Care Business Box, Leicester Ltd 37 Agency – Central 31 (Paradise Hope Ltd) 35 Direct Care Works Ltd 37 Alliance SC Ltd 31 Cairbairz Ltd – Leicester 35 Direct Health (Leicester) 37 Alpha-Imperial Private Ltd 33 Care 4 U – 466 Melton Road 35 Diversity Health and Social Always Take Care Ltd 33 Care Alliance Ltd, The – 537 Care Ltd 37 Amicare House 33 Welford Road 35 Diversity Social Care Ltd 37 Care at Home (Midlands) Ltd 35 Apollo Care & Support Ltd 33 Divine Home Care Ltd 37 Carelink Healthcare Arch Domiciliary Care Domiciliary Care Service 37 Professionals Ltd 35 Services Ltd 33 Domiciliary Care Services (UK) Caremark – Charnwood 35 Ashby Court Ltd 33 Ltd – Knighton Road 37 Caremark Hinckley Bosworth Ashlands Mews 33 Dreisco Care Ltd 37 & Blaby 35 Dynamic Care Services Ltd 37 Aspire UK 33 Caremark Leicester 36 E&S Care At Home Ltd 37 Athena Care Ltd 33 Carers Direct Homecare 36 Eagle Care 37 Authentic Kare Company Ltd Carewatch (Harborough) 36 – 8 Wyndham Close 33 Eagle Care Alternatives Ltd 37 Caring Carers Ltd 36 B-Hope and Care Services Ltd 33 Caring Companions East Midlands Homecare Ltd 37 Bait’ul Care Ltd 33 Homecare Ltd 36 Enable Inclusive Support Ltd 37 Barclay Services 33 Caring Company Rutland English Rose Care Ltd 37 BCML Health Ltd 33 Ltd, The 36 ETA Care Solutions Ltd 37

114 Search for care at www.carechoices.co.uk to find support in your area Home care providers continued Advertisers in bold Evershining Care Services 37 Home Instead Senior Care Melton Supported Living Evolving Care Ltd 38 (Hinckley) 39 Service 40 Exceptional Home Care Ltd 38 Home Instead Senior Care Mercie Grace Care 41 Family Care Agency 38 (Leicestershire) 39 Mi Life Care Services Ltd 41 Fay Medical Ltd 38 Home Instead Senior Care Mosaic: Shaping Disability (Lutterworth) 39 Services 41 FDS Divine Care Ltd – 29 Glaisdale Close 38 Home Instead Senior Care N.I.S.E. Nursing Ltd – Leicester 41 (Market Harborough) 39 NAS Community Services Foremost Healthcare (East Midlands) 41 (Leicester) Ltd 38 Home Straight Partnership Ltd 39 Nationwide Care Services Fosse Healthcare – Leicester 38 Homecare Assessment and (Leicester) 41 Fouta Quality Care Ltd 38 Reablement Team (HART) Leicestershire 39 New Hope Care Leicester 41 Freedom Support 38 Honeydew Healthcare Ltd 39 New Horizon Care 41 Geraint House 38 Huntsman’s Lodge DCA 39 Next Care Ltd 41 Glee Care Ltd 38 iCall Care 39 Onduty 24 Ltd 41 Gold Crown Care Services Ltd 38 Infinity Care Services Ltd 39 Goldfinch Care Agency Infinity Health Group Ltd – HQ 40 P-R Private Ltd 38 Panashe Home Care Grace Care UK 38 Inheritance Medical Ltd 40 Services Ltd 41 Grace Intergrated Care Ltd 38 Integrated Crisis Response Passion Healthcare Ltd 41 Service 40 Pathfinders Community Interpid Care & Support Support Ltd 41 H-J Services 40 PE Health and Home Care Ltd 41 Hales Group Ltd – Leicester 38 JaMax Homecare 40 Personal Touch Care Ltd 41 Hartington Road Care Home 38 Japan Green Medical Centre 40 Personalized Care 41 Heathley Care Services Ltd 38 June Home Care Ltd PM’S ResCare Ltd 41 Help at Home (Danbury Gardens) 38 – Loughborough Practical Care Solutions Ltd 41 Help at Home (Oak Court) 38 & Charnwood Area 40 Precious Hope and Home Help at Home (St Marys House) 39 Care Ltd 41 Help at Home Leicester 39 K-O Prestige Care 247 Ltd 41 Helpful Home Care Ltd 39 Kare Plus Loughborough 40 Prestige Nursing – Leicester 42 Helping Hands Homecare Kingfisher Care (Midlands) Ltd 40 Prestige Social Care Services Services 39 Kirby Care Ltd 40 Ltd – Leicester 42 Helping Hands Leicester 39 Kris Carers Ltd 40 Prestigious Homecare 42 Helping Hands Market Lansdowne House – Leicester 40 Private Home Care UK Ltd Harborough 39 Learning Support Centre, The 40 (Leicester) 42 Heroic Care Ltd 39 Leicester Jamaica Community Provision Care Ltd 42 Hinckley Carer Support Service Group PSP Care Ltd 42 Scheme 39 – Caribbean Court 40 PST Medical Ltd HK-Care Consulting Ltd MacIntyre Leicester LifeLong – Leicester Region 42 – Unit 107, Greenacres 39 Learning 40 Pure Care Support Ltd 42 Hodman Care Ltd 39 Medacs Healthcare Purple Care 42 – Leicester 40 Holmwood Gardens Domiciliary Purple Heart Health Care 42 Care Services 39 Melton Care Services 40 Qualitywatch Care Services Ltd 42 Home Instead Senior Care Melton Care Services Ltd 40 Raageh Care Ltd (Bosworth) 39 Melton Mencap 40 – 91 Crafton Street 42

Visit www.carechoices.co.uk for further assistance with your search for care 115 Home care providers continued Advertisers in bold Reach 42 Sevacare – Stamford 43 UK Instant Services Ltd Rehoboth Health and Home Shalom Home Care Ltd 43 – Leicester 44 Care Ltd 42 Shepshed Carers Ltd 43 UK Top Care Ltd 44 Reign Supreme Care Services Skelton Court 43 United Help Ltd – Market Ltd – Leicester 42 Smith Crescent Supported Harborough and Oadby 45 Reliance Community Care Ltd 42 Living Service 43 Universal Care Services RHS24 Care Registered Office 42 Snowdrop Homecare Nuneaton 45 Rising Care Services Ltd 42 Rutland Ltd 43 RNIB Stan Bell Centre 42 Sova Healthcare – Leicester 44 V-Y Rosecarolinkcare 42 Spirit Home Care 44 Vale Care Ltd 45 Roseleigh Day Care 43 Stables Mauricare Ltd, The 44 Victory Care Ltd 45 RT-Care Solution Ltd Storm Homecare Ltd 44 Village Homecare 45 – Main Office 43 Support & Connections Office 44 Vision Homecare 45 Rutland Cottages 43 SureCare Charnwood and Rutland House 43 Rushcliffe 44 Voyage (DCA) Leicestershire 45 Rutland House Community Trust 43 SureCare Leicester 44 Waterlees Supported Living Service 45 Sycamore Court 44 S-U Synergy Homecare 44 Waters End 45 Saint Care Agency 43 Tailormade Healthcare 44 Welland Place 45 Salus Dementia Care 43 TLR Health Care Services Ltd Westminster Homecare Ltd Select Care Services Ltd – 180 Surrey Street 44 (Leicester) 45 – 109 Coleman Road 43 TML Care Solutions Ltd 44 WHM Work Connections Sensitive Care Solutions Ltd 43 Total Community Care 44 Supported Living Office 45 Serenity Inmind 43 Truevine5 Ltd – Leicester 44 Woodleigh Healthcare Ltd 45 Sevacare – Hinckley 43 Tsuri Care, The 44 Your Choice Care Ltd – Office 45 Sevacare – Leicester 43 UK Care Team Ltd 44 YourLife (Glen Parva) 45

Care homes/care homes with nursing Advertisers in bold

Aigburth 103 Ashton Lodge Residential A-C Alexandra House Home 87 A S Care 85 – Leicester 73 Ash Tree 75 Aaron Court 97 Alston House 87 Asra House Residential Care Aarons Specialist Unit 79 Amberwood Care Home Ltd 103 Home 87 Authentic Kare Company Ltd Abberdale Ltd T/A Abberdale Amwell, The 99 House 85 – 8 Wyndham Close 103 Anita Jane’s Lodge 87 Abbeyfield Loughborough Ayeesha-Raj Care Home 75 Applegarth 73 Society 75 Aylesham Court Care Home 75 Abbey House 87 Apple House 103 Aylestone Grange 87 Aberdeen House 104 April Cottage Retirement Home 101 Bagatelle 81 Acorn Close 75 Arbor House 87 Barclay House 97 Acorn Hill Nursing Home 97 Ark Care Lodge Ltd, The 87 Barclay Street 87 Adjuvo (Midlands) Support for Ashby Court Care Home 101 Barkby Road 75 Living Ltd 87 Ashleigh Nursing Home 97 Barons Park Care 75 Agnes House 87 Ashton Care Home, The 85 Beaumanor Nursing Home 79

116 Search for care at www.carechoices.co.uk to find support in your area Care homes/care homes with nursing continued Advertisers in bold Beaumont Hall 87 Coriander Road 89 Grey Ferrers Care Home 97 Belton House Retirement Croft House 77 Groby Lodge 91 Home 104 Crown House Care Home 104 Gwendolen Road Care Home 91 Berrystead Nursing and Curtis Weston House 103 Residential Home Ltd 79 Bethel/Bethesda Residential H-J Home 83 D-G Hadrian House 77 Bodnant House 87 Dallington House Care Home 73 Halifax Drive 91 Bosworth Court Care Home 85 Damascus House 77 Hallaton Manor Ltd 81 Braunstone Firlands Nursing Dane View Care Home with Hall, The 81 Home 97 Nursing 97 Hambleton House 91 Briars, The 83 Devonshire Court 103 Hamilton Court 101 Briarvale 87 Diamond House 89 Hamilton House 91 Broadoak Grange 99 Diwali Nivas 89 Harley Grange Nursing Home 97 Broadoak Lodge 99 Egerton Lodge Residential Harley House Care Home Ltd 97 Home 99 Brockshill Woodlands 103 Hartington Road Care Home 91 Elliott Residential Care Home 89 Brook House Care Home 81 Harvey House 83 Elms Care Centre, The 101 Cana Gardens Residential Hayes Close 83 Home 87 Enderby Grange 73 Hayes Park Nursing Home 97 Carlton Drive Short Breaks Everdale Grange 97 Heartwell House Residential Service 103 Evington Grange 89 Care Home 91 Castle Donington Nursing Evington Home Heathcotes (Aylestone) 91 Home 101 – Pilgrims’ Friend Society 97 Cedar Court Residential and Famille House 73 Heathcotes (Glenfield) 73 Nursing Home 104 Fernleigh Care Home 101 Heathcotes (Kirby Muxloe) 73 Cedar House Care Home 75 Five Rivers Living 89 Heathcotes (Magna) 103 Cedar Mews 77 Fosse Court 89 Heathcotes (Oadby) 103 Chantry, The 87 Foxton Grange 97 Heathcotes (Wigston) 103 Charnwood Hall Nursing Home 79 Framland 99 Heathcotes Lutterworth Charnwood Lodge 77 Freedom Care Ltd View 91 Charnwood Oaks Nursing – 362 Park Road 77 Herons Lodge 81 Home 81 Freedom Care Ltd HF Trust – Cromwell Crescent 81 Charnwood Park Residential – 68 Conway Drive 77 Highbury Residential Home 77 Home 81 Freedom Care Ltd Hinckley House Care Home 83 Chataway Care Home 73 – 70 Conway Drive 77 Hinckley Park Nursing Home 85 Chater Lodge 104 Freedom Care Ltd 101 Hollywell Court Residential Cherre Residential Care 87 Garendon Residential Home 77 Home 91 Cherrytree Residential George Hythe House 89 Holmes House Care Home 103 Home 73 Geraint House 89 Homefield College Chestnuts, The 101 Glebe Cottage 77 – Annex Building 77 Church View 87 Glenfield Woodlands Care Homefield College Ltd Clarendon Beechlands 87 Home 89 – 139 Homefield Road 77 Clarendon Mews Care Home 89 Gokul-Vrandavan 89 Homefield College Ltd Coalville Nursing Home 103 Goodwood Orchard Care – 37 Greedon Rise 77 Community Living Project 77 Home 89 Homefield College Ltd Conifer Lodge Residential Grange Nursing & Residential – 51 Greedon Rise 77 Home 103 Home, The 82 Homefield College Ltd Cooper House 89 Gratia Residential Care Ltd 91 – 76 Cossington Road 77

Visit www.carechoices.co.uk for further assistance with your search for care 117 Care homes/care homes with nursing continued Advertisers in bold Home From Home 83 Magna Nursing Home 104 Primrose Lodge 78 Honeysuckle Farm 83 Magnolia Care Home, The 97 Quarry Hill Grange Residential Hunter’s Lodge 99 Manton Hall 104 Home 78 Hunters Lodge 81 Maple House 83 Queens Lodge 93 Huntingdon Court 77 Mar Lodge 99 Queens Park Care Home 94 Island Place 91 Marston Court 91 Quorn Orchards Care Home 78 Jasmine Court Nursing Home 81 Marwood Residential Home 78 Rearsby Home Ltd 78 Jubilee Villa 83 Matthews Neurorehab Unit 81 RNIB Stan Bell Centre 78 Mauricare 97 Roman Park 78 Meadow’s Court 91 Rose Cottage Rest Home 79 K-O Meadows, The (Charnwood) 78 Rosedale Care Home Ltd 101 Kathleen Rutland Home, The 73 Meadows, The Rosywood House 94 Kibworth Court 81 (North West Leicestershire) 103 Rowan House 85 Kibworth Knoll 81 Melbourne Home 91 Rowans Care Home, The 101 King Street – Care Home Melton Short Breaks Service 99 Royal Mencap Society Physical Disabilities 78 Mere Lodge 91 – 45 Park Road 79 Kingly Croft 83 Milligan Road 93 Rushey Mead Manor Care and Kingly House 83 Moat House 83 Nursing Home 97 Kingly Lodge 83 Mountview Care Home 78 Rutland Care Village 105 Kingsfield Court Care Home 83 National Autistic Society Rutland House Community Kingswood Lodge Residential – Camden Road 93 Trust 104 Care Home 103 New Wycliffe Home, The 93 Ryedale House 94 Kirby Grange Residential Newton House 93 Home 83 Nightingales Nursing Home 104 S-W Kirby House 73 Northfield House Residential Saffron House 85 Home 78 Knighton Manor Ltd 91 Scalford Court Care Home 99 Oak House 93 Langdale House Ltd 75 Scraptoft Court Care Home 99 Oak House Residential Self Unlimited Langdale View 97 Home 104 – 70 High Street 82 Lansdowne Road (67-71) 91 Oakleigh Residential Home Ltd 101 Silver Birches 94 Lawns Residential Care Old School House, The 101 Home, The 104 Silver Oaks Residential Care Old Station Close 78 Home 101 Leaholme 91 Orchard Court 78 Simmins Crescent/Whitteney Lenthall House 81 Orchard House 83 Drive 94 Lester Court 78 Orchard Manor View 93 Skelton Court 94 Lester Hall Apartments 91 Smith Crescent Care Home 101 Limes, The 83 P-R South Lodge Care Home 99 Linford House 104 ParkHouse Grange 83 Spencefield Grange 94 Lingdale Lodge 78 Parkmanor Care Home 103 Spinney Lodge 94 Livesey Lodge Care Home 73 Peaker Park Care Village 82 St Bennett’s Care Home 94 Lodge Residential Home, The 82 Pear Tree Grove 78 St Georges 94 Lodge, The 104 Pendene House 93 Stadon Road – Care Home London Road Neurological & Pine View Care Home 93 Physical Disabilities 79 Specialist Care Unit 97 Pinglenook Residential Home 78 Stonesby House 94 Longcliffe Nursing Home 78 Portland House 73 Stonesby House Ltd 94 Lutterworth Country House Prime Life Ltd Stonesby Lodge 94 Care Home 82 – 50 Stoneygate Road 93 Stoneygate Ashlands 94

118 Search for care at www.carechoices.co.uk to find support in your area Care homes/care homes with nursing continued Advertisers in bold Stoneygate Oaklands 94 Ty Gwyn Residential Care Willow House 75 Sutton in the Elms 82 Home 73 Willowbrook 94 Venetia House 94 Sycamore Cottage Residential Willows Court 104 Home 104 Vishram Ghar 94 Willows Nursing and Waltham Hall Nursing & Syston Lodge Residential Residential Home, The 82 Residential Home 99 Home 79 Willows Residential Home Waring Close 73 Tavey House 73 (Hinckley), The 85 Welford Court 94 Willows, The 81 Thornham Grove Care Home 101 Western Park View Nursing Wisteria House Residential Thorpe House Nursing Home 81 Home 99 Home – Rutland 105 Thurn Court 94 Westroyd Care Home 79 Woodheyes 75 Tillson House 101 West View Care Home 75 Westwood House 101 Woodmarket House 82 Tixover House 105 Whetstone Grange 75 Woodrowe House 85 Toller Road 99 White Acres 79 Woodthorpe Lodge 79 Trees, The 85 Whiteacres Residential Care Woodway House 75 Tudor Care Home 85 Home 101 Wymeswold Court 79

Other advertisers 3ab Care Ltd 56 Cheerhealth 98 Leicester City Council 6 Acacia Care 84 CHS Healthcare 60 Marwood Residential Home 54 Allag Care Ltd 70 Dementia Friendly Leicester, My Family, Our Needs 10 Leicestershire & Rutland 24 Avery Healthcare 52, 72 NHS 18, 50 Barchester 105 Five Rivers Living 88 Private Home Care UK Ltd Helping Hands 30 Bayswood Care Group 69 Inside front cover Bluebird Care Hicare Ltd 58 Royal Masonic Benevolent (Oakham & Uppingham) 28 & 29 Home Instead 32 Institution (RMBI) 102 Bupa 100 Ideal Care Homes 76 Shepshed Carers 34 Care 24-7 Leicester 90 Inspired To Care Care 4 U Ltd 30 Outside back cover Wiltshire Farm Foods 6 Care Choices Ltd 4, 6, 12, 27, 30 Langdale Care Homes 20, 74, Wyggestons 86 63, 67, 71, 72, 98, 100, 105, 106 95, 96 Your Health Ltd 52

Care Choices Limited has taken every care Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, to ensure that the information contained in Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. this Directory is accurate at the time of print. The company cannot accept Publisher: Robert Chamberlain. responsibility for any errors or omissions in the publication, including if an Director of Sales: David Werthmann. organisation varies from the information included in an advertisement, the Editor: Angharad Burnham. Content Editor: Emma Cooper. editorial or the listings. Care Choices Limited does not endorse or support Junior Editor: Henry Thornton. any particular organisation included in the Directory. ©2019 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices Regional Team Manager: Russell Marsh. and HOMES Directories and their design. Sales Manager: Paul O’Callaghan. Regional Sales Supervisor: Vanessa Ryder. Care Choices™ is a trademark of Care Choices Limited. Senior Sales Executives: Claire Cornish, Mustafa Kanuni. Ref. No: 4001/Leicestershire01/1119. Reproduction of any part of this Online Sales Executive: Tony Boyce. publication in any form without the written permission of Care Choices Director of Creative Operations: Lisa Werthmann. Limited is prohibited.To obtain extra copies of this Directory, free of charge, refer to the following contact details. In Leicester, email Studio Manager: Jamie Harvey. [email protected] or call 0116 454 3694. In Leicestershire, Assistant Studio Manager: Holly Cornell. email [email protected] or call 0116 305 2169. In Creative Artworkers: Kieran Bitten, Ruth Clarry. Rutland, email [email protected] or call 01572 722577. Distribution: Gemma Seaber-Shinn.

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