Leicester, Leicestershire and Rutland Adult Care and Support Services Directory 2020
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Leicester, Leicestershire and Rutland Adult Care and Support Services Directory 2020 Your essential guide to choosing and paying for care and support In association with www.carechoices.co.uk Contents Introduction 4 Residential care in Leicester, How to use this Directory. Leicestershire and Rutland 71 Comprehensive listings by region. Helping you to stay independent 5 Local services, equipment and solutions. Shaping Adult Social Care in Leicestershire 107 Support from your local council 14 Your chance to have your say. First steps and assessment. Useful local contacts 107 Services for carers 17 Assessment, benefits and guidance. Useful national contacts 111 Care in your own home 23 Index 114 How it can help. Living well with dementia at home 24 Essential checklists Family support, respite and services. Assistive technology 13 Home care agency 22 Paying for care in your home 26 Care homes 55 Understanding your options. Residential dementia care 59 Home care providers 31 A comprehensive list of local agencies. Housing options 46 The different models available. Leicester City, Leicestershire County and Rutland County Councils’ distribution of this publication does Specialist services 47 not constitute their support or recommendation of Support for people with learning disabilities or autism, any of the products or services advertised or listed mental health conditions or sensory impairments. within. All the listings in this publication of care homes, End of life care and advocacy are also discussed. care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and Care homes 53 Leicester City Council, Leicestershire County Council, Types of homes and activities explained. Rutland County Council and Care Choices Ltd cannot be held liable for any errors or omissions. Paying for care 61 Understanding the system. To obtain extra copies of this Directory, free of charge, refer to the following contact details. In Important information 64 Leicester, email [email protected] Further help and information. or call 0116 454 3694. In Leicestershire, email [email protected] or call East Midlands Care 68 0116 305 2169. In Rutland, email Positively promoting the independent long-term [email protected] or call 01572 722577. care sector. Alternative formats This Directory is available electronically at www.carechoices.co.uk. The e-book is also Recite Me compatible for those requiring information in the spoken word. Visit www.carechoices.co.uk for further assistance with your search for care 3 Introduction Welcome to this edition of the Leicester, If you think you need more formal care and support, Leicestershire and Rutland Adult Care and Support arrange an assessment with your local Adult Social Services Directory, which contains information for Care department to discuss your specific needs. If adults looking for care or support within Leicester you require an assessment, this is free of charge, City, Leicestershire and Rutland, whether they are irrespective of your income. More details are paying for it themselves or receiving support from provided on page 14. The assessment will determine their local council. whether you have eligible care and support needs. If you do, you will then need a financial assessment Staying as independent as possible is important to determine whether you are eligible for financial to everybody. This Directory contains information support via a Personal Budget. about the care and support services available to enable you to do this when remaining at home, Alternatively, your financial circumstances may moving into a housing with care scheme, or within a mean you are classed as a ‘self-funder’, with the care home or care home with nursing. means to pay for your care. This is discussed on page 26 for those paying for care at home and 61 for If you feel you need support to remain independent, those paying for residential care. first look to your community. There’s a host of organisations and voluntary services that could help Support or care to remain living in your own you. Search the local online directories below to find home may be the option that best suits your out what’s available in your area. circumstances. Ideas to make life easier at home start on page 5 and a list of local home care Leicester City Council providers begins on page 31. Web: mychoice.leicester.gov.uk If you are unable to remain living at home with Leicestershire County Council support, you may want to consider housing Web: www.leicestershire.gov.uk/lisd options such as an Extra Care scheme, sheltered or warden-assisted housing (details of these begin on Rutland County Council page 46) or residential care. Comprehensive lists Web: ris.rutland.gov.uk of care homes and care homes with nursing in Leicester, Leicestershire and Rutland start on In the next chapter of this Directory, you’ll find page 73. out how voluntary and community organisations can support you to remain living independently at There’s also important information about care home, stay active in your community and get out decisions, including finding care in another county and about as much as possible. See page 5 for more and how to make a comment or complaint about a information. service. Search for care in your area www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need • Information on care quality • Links to inspection reports With so many providers to choose from, • Additional information, photos and web links where do you start? • Brochure requests 4 Search for care at www.carechoices.co.uk to find support in your area Helping you to stay independent Voluntary and community organisations can supply • lunch clubs and social groups; and preventative care services. These are a vital form of support and can help you to maintain independence, • day services/opportunities. remain part of your community and delay or avoid the need for more statutory interventions. Search the local online directories listed on page 4 to find out what’s available in your area. Examples include: • befriending, visiting and telephone contact services; Contacting your local council • support schemes to help people being If you feel you need support to remain independent, discharged from hospital; first look to your community using the information and resources discussed so far and in the remainder • support for carers; of this chapter. If you think you need more formal care and support, arrange an assessment with • handyperson schemes; your local Adult Social Care department using the • community transport schemes; contact details listed on page 14. Day opportunities, activities and wellbeing therapies Many people can feel lonely or isolated without Accessing day opportunities can be as important for an opportunity to fill their days with meaningful carers as those attending as they allow for a regular activities. Research has shown that one way to break from caring. alleviate loneliness and promote wellbeing and independence is to provide regular social contact You can find local day opportunities by exploring and a focus for activities. mychoice.leicester.gov.uk in Leicester, www.leicestershire.gov.uk/lisd in Leicestershire Day opportunities give people the chance to change or ris.rutland.gov.uk in Rutland. their routine, meet new people and stay connected in their community. There is a wide variety around You can also try searching for local opportunities, the county, catering for older people, people with activities and therapies using the ‘find services’ mental health conditions, learning disabilities and tool on the NHS website. See page 113 for more dementia. information. Meals on wheels and lunch clubs There are several providers that can deliver frozen frozen or chilled meals. or freshly cooked meals to your home which you can Grace Dieu Mobile Meals Ltd arrange privately. Frozen meals can be delivered in Tel: 0773 401 0235 bulk and kept in your freezer until required, while Email: [email protected] hot meals should be eaten immediately. Web: www.gracedieumealsltd.co.uk Consider the organisations listed adjacent and on ICare meals service page 7 to privately arrange a meal delivery service. Tel: 01858 469902 (Monday to Friday, 9.00am to Alternatively, you may find that local meal delivery 5.00pm). services can be provided by some cafés, pubs and Email: [email protected] Web: www.icarecuisine.co.uk restaurants. Most supermarkets can also deliver Visit www.carechoices.co.uk for further assistance with your search for care 5 Search for care A choice of over 300 in your area tasty meals & desserts www.carechoices.co.uk • Prepared by our • Easy to store team of chefs • Options for a wide • Free delivery range of dietary With so many • Find care providers quickly and easily needs providers to choose • Easy to cook – • Search by location and ready in minutes • No contract from, where do you care need start? • Information on care quality Call your local team today on • Links to inspection reports • Additional information, 0116 3033437 photos and web links or • Brochure requests 01509 642888 wiltshirefarmfoods.com Fostering Advert 1/2.indd 1 08/10/2019 09:11 6 Search for care at www.carechoices.co.uk to find support in your area Kinds of Queniborough Food Service to Friday, 8.30am to 5.00pm). Tel: 0116 260 0741 / 07714 503754 (Monday to Web: www.oakhousefoods.co.uk Friday, 8.30am to 7.00pm; and Saturday, 8.30am Wiltshire Farm Foods to 2.00pm). Email: [email protected] Tel: 0800 077 3100 (Monday to Friday, 9.00am to Web: www.kindsofqueniborough.co.uk 5.00pm). Email: [email protected] Oakhouse Foods • Tel: 0845 643 2009 (Monday Web: www.wiltshirefarmfoods.com Adapting your home To remain in your own home for as long as you would or health related problems which affect their like, you should ensure that it is safe, secure and ability to stay living in their own home.