A Conceptualization of Computer Technology in the Workplace
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Graduate Theses, Dissertations, and Problem Reports 2009 The development of technological management model: A conceptualization of computer technology in the workplace Paul E. Madlock West Virginia University Follow this and additional works at: https://researchrepository.wvu.edu/etd Recommended Citation Madlock, Paul E., "The development of technological management model: A conceptualization of computer technology in the workplace" (2009). Graduate Theses, Dissertations, and Problem Reports. 2927. https://researchrepository.wvu.edu/etd/2927 This Dissertation is protected by copyright and/or related rights. It has been brought to you by the The Research Repository @ WVU with permission from the rights-holder(s). You are free to use this Dissertation in any way that is permitted by the copyright and related rights legislation that applies to your use. For other uses you must obtain permission from the rights-holder(s) directly, unless additional rights are indicated by a Creative Commons license in the record and/ or on the work itself. This Dissertation has been accepted for inclusion in WVU Graduate Theses, Dissertations, and Problem Reports collection by an authorized administrator of The Research Repository @ WVU. For more information, please contact [email protected]. The Development of Technological Management Model: A Conceptualization of Computer Technology in the Workplace Paul E. Madlock Dissertation Submitted to the Eberly College of Arts and Sciences at West Virginia University in partial fulfillment of the requirements for the degree of Doctor of Philosophy in Communication Studies Theodore A. Avtgis Ph.D., Chair Melanie Booth-Butterfield, Ph.D. Rebecca M. Chory, Ph.D Mathew M. Martin, Ph.D. David Westerman, Ph.D. Andrew S. Rancer, Ph.D. Department of Communication Studies Morgantown, West Virginia 2009 Keywords: Organizational communication, technology, socialization, social influence, computer self-efficacy, job satisfaction, organizational commitment ABSTRACT The Development of Technological Management Model: A Conceptualization of Computer Technology in the Workplace Paul E Madlock The purpose of this dissertation was to develop a model that would serve to assist scholars, business professionals, and employees manage the influence of computer technology in the workplace. This study also focused on mandated use environments given the paucity of research in this area. In doing so, Technology Management Model (TMM) was developed. Actor Network Theory (ANT; Callon, 1986; Latour, 1987; Law, 1987) and Social Cognitive Theory (SCT; Bandura, 1986) provided support for the multifactor design of TMM. As a result, TMM was comprised of three latent variables of technological, personal, and organizational factors though to influence the attitudes employees hold toward computer technology in the workplace. Further, these attitudes held by employees were then hypothesized to be positively related to their work related attitudes of job satisfaction and organizational commitment. The results generally supported all of the correlational hypotheses and also indicated that the data fit the TMM. Implications for these findings are discussed with an emphasis on the value derived from the initial development of TMM including its simplicity, practicality, and its appeal to scholars, business professionals, and employees. Specifically, TMM appears to explain the influence technology has on the organization and its members in mandated use work environments. iii Table of Contents Page CHAPTER I: INTRODUCTION................................................................................... 1 Statement of Problem......................................................................................... 3 Technological Factors........................................................................................ 13 Technology Acceptance Model.............................................................. 13 Personal Factors................................................................................................. 16 Computer Self-Efficacy......................................................................... 16 Computer Anxiety.................................................................................. 19 Individual Innovativeness...................................................................... 22 Organizational Factors....................................................................................... 27 Socialization........................................................................................... 27 Social Influence...................................................................................... 32 Task Structure........................................................................................ 35 Attitudes/Perceptions of Computer Technology................................................ 38 Attitudes/Perceptions ............................................................................. 38 Work Related Attitudes...................................................................................... 42 Job Satisfaction...................................................................................... 43 Organizational Commitment.................................................................. 46 Purpose of Study................................................................................................ 48 Statement of Hypotheses........................................................................ 51 Hypothesis 1...........................................................................................52 Hypothesis 2...........................................................................................52 Hypothesis 3...........................................................................................52 Hypothesis 4...........................................................................................52 Hypothesis 5........................................................................................... 52 Hypothesis 6...........................................................................................52 Hypothesis 7...........................................................................................52 Hypothesis 8...........................................................................................52 Hypothesis 9...........................................................................................52 Hypothesis 10.........................................................................................53 Hypothesis 11......................................................................................... 53 Hypothesis 12.........................................................................................53 Hypothesis 13.........................................................................................53 Hypothesis 13a....................................................................................... 53 Hypothesis 13b.......................................................................................53 Hypothesis 14.........................................................................................53 iv Summary............................................................................................................ 54 CHAPTER II: METHODOLOGY ................................................................................ 56 Participants......................................................................................................... 56 Procedures.......................................................................................................... 56 Measures ............................................................................................................ 58 Technological Factors........................................................................................ 58 Ease of Use & Perceived Usefulness Scales.......................................... 58 Personal Factors................................................................................................. 60 Computer Anxiety and Self-efficacy Scale............................................ 60 Individual Innovativeness Scale............................................................. 61 Organizational Factors....................................................................................... 62 Newcomer Socialization Questionnaire................................................. 62 Social Influence Scale............................................................................ 66 Task Characteristics Scale...................................................................... 67 Employee Perceptions/Attitudes of Computer Technology .............................. 67 Computer Attitudes Scale ...................................................................... 67 Work Related Attitudes...................................................................................... 69 Abridged Job in General Scale............................................................... 69 Organizational Commitment Questionnaire .......................................... 70 CHAPTER III: RESULTS............................................................................................. 72 Results of Hypothesis 1 ..................................................................................... 72 Results of Hypothesis 2 ..................................................................................... 72 Results of Hypothesis 3 ....................................................................................