For Establishment of Haridwar Kumbh Mela
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REQUEST FOR PROPOSAL (RFP) for Selection of Master System Integrator (MSI) for Establishment of Haridwar Kumbh Mela ‘Integrated Command & Control Center’ (HKICCC) and Integration with Dehradun ICCC for HARIDWAR KUMBH MELA 2021 RFP Ref No.: 02/DSCL/19-20/NCB/HKICCC Volume 2 – Scope of Work INVITED BY DEHRADUN SMART CITY LIMITED Government of Uttarakhand Disclaimer The RFP is a detailed document with specifies terms and conditions on which the bidder is expected to work. These terms and conditions are designed keeping in view the overall aim and objectives of the Integrated Command and Control Centre. DSCL has taken due care in preparation of information contained herein and believes it to be accurate. However, neither DSCL or any of its authorities or agencies nor any of their respective officers employees, agents, or advisors gives any warranty or make any representations, express, or implied as to the completeness or accuracy of the information contained in this document or any information which may be provided in association with it. The information provided in this document is to assist the bidder(s) for preparing their proposals. However, this information is not intended to be exhaustive, and interested parties are expected to make their own inquiries to supplement information in this document. The information is provided on the basis that it is non–binding on DSCL any of its authorities or agencies, or any of their respective officers, employees, agents, or advisors. Each bidder is advised to consider the RFP as per its understanding and capacity. The bidders are also advised to do appropriate examination, enquiry and scrutiny of all aspects mentioned in the RFP before bidding. Bidders are encouraged to take professional help of experts on financial, legal, technical, taxation, and any other matters / sectors appearing in the document or specified work. The bidders should go through the RFP in detail and bring to notice of DSCL any kind of error, misprint, inaccuracy, or omission. DSCL reserves the right not to proceed with the project, to alter the timetable reflected in this document, or to change the process or procedure to be applied. It also reserves the right to decline to discuss the Project further with any party submitting a proposal. No reimbursement of cost of any type will be paid to persons, entities, or consortiums submitting a Proposal. Volume II: Scope of Work Page 2 of 182 Definitions/Acronyms Terms Meanings ABD Area Based Development AMC Annual Maintenance Contract ANPR Automatic Number Plate Recognition ATCS Adaptive Traffic Control System BOM Bill of Material CCTV Closed Circuit Television COTS Commercial Off-The-Shelf CSP Cloud Service Provider DC Data Centre DMS Document Management System DRC Disaster Recovery Centre ECB Emergency Call Box EMD Earnest Money Deposit FMS Facility Management Services GIS Geographical Information System GPS Global Positioning System GSM Global System for Mobile Communication GST Goods and Services Tax DICCC Doon Integrated Command and Control Centre ICT Information and Communication Technology IP Internet Protocol IPF Information Processing Facility ISO International Organization for Standardization ISWM Integrated Solid Waste Management IT Information Technology ITDP Institute for Transportation and Development Policy ITMS Intelligent Traffic Management System KPI Key Performance Indicator LOA Letter of Acceptance MIS Management Information System MSI Master System Integrator NIT Notice Inviting Tender Volume II: Scope of Work Page 3 of 182 OEM Original Equipment Manufacture OFC Optical Fiber Cable PA Public Address PoP Point of Presence PTZ Pan Tilt Zoom RFP Request for Proposal RACI Responsible, Accountable, Confirm, Inform RLVD Red Light Violation Detection DSCL Dehradun Smart City Limited SCM Smart City Mission SCP Smart City Proposal SDC State Data Centre SLA Service Level Agreement SOP Standard Operating Procedures SPV Special Purpose Vehicle SVD Speed Violation Detection TCV Total Contract Value TDS Tax Deducted at Source TPA Third Party Auditor UAT User Acceptance Testing UPS Uninterrupted Power Supply VAT Value Added Tax VM Virtual Machine VMS Variable Message Sign VA Video Analytics HKICCC Haridwar Kumbh Mela Integrated Command & Control Center Volume II: Scope of Work Page 4 of 182 Table of Contents 1 Introduction ............................................................................................................................................ 9 1.1 Project Objectives ......................................................................................................................... 9 1.2 Purpose of this RFP .................................................................................................................... 10 2 Project Overview and Components ........................................................................................... 12 2.1 Components & Services Scope Overview .......................................................................... 12 2.2 Component Architecture ......................................................................................................... 15 2.3 Survey, Deign Consideration for finalization of detailed technical architecture and project plan........................................................................................................................................ 15 2.4 Commencement of Works ....................................................................................................... 20 2.5 Electrical works and power supply ..................................................................................... 20 2.6 Lightning-proof measures ....................................................................................................... 20 2.7 Earthing System .......................................................................................................................... 20 2.8 Junction Box, Poles and Cantilever ...................................................................................... 21 2.9 Cabling Infrastructure .............................................................................................................. 21 2.10 Haridwar Kumbh Mela Integrated Command & Control Centre (HKICCC) ......... 22 2.11 Disaster Recovery Centre ........................................................................................................ 23 3 Expectation from MSI ....................................................................................................................... 24 3.2 Inception Phase ........................................................................................................................... 26 3.1 Requirement Phase .................................................................................................................... 26 3.2 Design Phase................................................................................................................................. 27 3.3 Development Phase ................................................................................................................... 27 3.4 Testing Phase ............................................................................................................................... 29 3.5 Go-Live Preparedness and Go-Live...................................................................................... 29 3.6 Handholding and Training ...................................................................................................... 30 3.7 Operations and Maintenance ................................................................................................. 32 3.8 Applications Support and Maintenance ............................................................................. 32 3.8.1 ICT Infrastructure Support and Maintenance ........................................................ 36 3.8.2 Warranty support .............................................................................................................. 36 3.8.3 Maintenance of ICT Infrastructure at the DC and DICCC .................................... 37 3.8.4 Compliance to SLA ............................................................................................................. 43 3.9 Testing and Acceptance Criteria ........................................................................................... 44 3.10 Factory Testing ............................................................................................................................ 46 3.11 Final Acceptance Testing ......................................................................................................... 46 4 Detailed Scope of Work .................................................................................................................. 47 Volume II: Scope of Work Page 5 of 182 4.1 Haridwar Kumbh Mela Integrated Command and Control Centre (HKICCC) ..... 48 4.2 TOR/Distribution Switch ......................................................................................................... 48 4.3 Access Switches ........................................................................................................................... 49 4.4 Endpoint Detection and Response. ...................................................................................... 50 4.5 Server Security (HIPS) .............................................................................................................. 52 4.6 Internal Firewall for Haridwar Server