719 East Lomita Blvd., Wilmington, CA 90744 (310)427-0984 [email protected]
Ana Lopez
Objective:
Enthusiastic Administrative/Customer service Assistant with great people skills and dedicated work ethic. Strong attention to detail, Desires a role in Medical office environment.
Experience:
March 2014- Current Options for Life Lawndale, CA
Office Clerk
Filing
Answering multiple lines/ Transferring calls
Greeting clients
Creating memos for staff and clients
Creating timecards
Reconciling American Express cards
Scheduling meetings
Updating calendars
Keeping track of attendance
Light cleaning
Answering basic customer service questions August 2013-Februrary 2014 Farmers Insurance Signal Hill, CA
Office Assistant/ Jr CSR
Answering multiple lines/ Transferring calls
Greeting clients
Data entry duties
Answering basic questions for customers
Taking payments over the phone
Making friendly reminder phone calls regarding payments that need to be made
Creating insurance certificates for Commercial business/ Personal lines
Maintaining the office clean
Personal Assistant to agent
Scheduling appointments
Filing paperwork mailing out letters emails
May 2012-August 2013 CCH A Wolters Kluwer Business Torrance, CA
Phone Support & Training Consultant
Answering Phone calls & transferring calls to different departments through the use of I3(interactive Client)
Scheduling certain customers to specific trainings
Data entry duties through a program calledAMS(administrative and management system)
Emailing customers and reps
Composing reminder letters to send out to customers
Working as team for certain projects Issuing certificates to customers through a program called Tracker
Creating profiles for customers or firms using Training Partner( learning and performance management system
Providing good customer service
June 2009-May 2012 YMCA Torrance, Ca
Child Care Provider
Signing in students
Calling parents and verifying attendance of child
Planning activities & crafts
Planning field trips
Cleaning bathrooms
Providing snack for students
Attending CPR classes with students
Providing a fun safe environment for children
Skills:
Microsoft Word
Bilingual
Microsoft Excel
Microsoft Outlook
Type 35 wpm
Sales logix program
Training partner
AMS
Customer Service Began training how to use Medisoft
Attentive
Organized
Team player with positive attitude
Flexible
Reliable
Good written & communication skills
Education:
Sept 2014- Los Angeles Harbor College Wilmington, CA
General Education
Sept 2012- Jan. 2013 Southern California Regional Occupational Center Torrance, CA
Medical Biller
Certificate of Completion
This course I took trained me with establishing medical billing services for medical facilities, as well as learning all phases of medical insurance billing, including coding, payments and preparing practice management reports.
Sept 2011- Jan. 2012 Long Beach City College Long Beach, CA
Child Development References:
Alice Norman (310) 694-6116 Former manager
Rebecca Miller (310) 956-8891 Former co-worker
Ivette Diaz (310) 525-4923 Former co-worker
Annette Aguirre (310) 352-1135 former manager
Karla Pereira (323) 490-4217 former supervisor