<p> 719 East Lomita Blvd., Wilmington, CA 90744 (310)427-0984 [email protected]</p><p>Ana Lopez</p><p>Objective:</p><p>Enthusiastic Administrative/Customer service Assistant with great people skills and dedicated work ethic. Strong attention to detail, Desires a role in Medical office environment.</p><p>Experience:</p><p>March 2014- Current Options for Life Lawndale, CA </p><p>Office Clerk</p><p>Filing</p><p>Answering multiple lines/ Transferring calls</p><p>Greeting clients</p><p>Creating memos for staff and clients</p><p>Creating timecards</p><p>Reconciling American Express cards</p><p>Scheduling meetings</p><p>Updating calendars</p><p>Keeping track of attendance</p><p>Light cleaning</p><p>Answering basic customer service questions August 2013-Februrary 2014 Farmers Insurance Signal Hill, CA</p><p>Office Assistant/ Jr CSR</p><p>Answering multiple lines/ Transferring calls</p><p>Greeting clients</p><p>Data entry duties</p><p>Answering basic questions for customers</p><p>Taking payments over the phone</p><p>Making friendly reminder phone calls regarding payments that need to be made</p><p>Creating insurance certificates for Commercial business/ Personal lines</p><p>Maintaining the office clean </p><p>Personal Assistant to agent</p><p>Scheduling appointments </p><p>Filing paperwork mailing out letters emails</p><p>May 2012-August 2013 CCH A Wolters Kluwer Business Torrance, CA</p><p>Phone Support & Training Consultant </p><p>Answering Phone calls & transferring calls to different departments through the use of I3(interactive Client)</p><p>Scheduling certain customers to specific trainings</p><p>Data entry duties through a program calledAMS(administrative and management system)</p><p>Emailing customers and reps</p><p>Composing reminder letters to send out to customers</p><p>Working as team for certain projects Issuing certificates to customers through a program called Tracker</p><p>Creating profiles for customers or firms using Training Partner( learning and performance management system</p><p>Providing good customer service</p><p>June 2009-May 2012 YMCA Torrance, Ca </p><p>Child Care Provider</p><p>Signing in students</p><p>Calling parents and verifying attendance of child</p><p>Planning activities & crafts</p><p>Planning field trips</p><p>Cleaning bathrooms</p><p>Providing snack for students</p><p>Attending CPR classes with students</p><p>Providing a fun safe environment for children</p><p>Skills:</p><p>Microsoft Word</p><p>Bilingual</p><p>Microsoft Excel</p><p>Microsoft Outlook</p><p>Type 35 wpm</p><p>Sales logix program</p><p>Training partner</p><p>AMS</p><p>Customer Service Began training how to use Medisoft </p><p>Attentive</p><p>Organized </p><p>Team player with positive attitude</p><p>Flexible</p><p>Reliable </p><p>Good written & communication skills</p><p>Education:</p><p>Sept 2014- Los Angeles Harbor College Wilmington, CA</p><p>General Education</p><p>Sept 2012- Jan. 2013 Southern California Regional Occupational Center Torrance, CA</p><p>Medical Biller</p><p>Certificate of Completion</p><p>This course I took trained me with establishing medical billing services for medical facilities, as well as learning all phases of medical insurance billing, including coding, payments and preparing practice management reports.</p><p>Sept 2011- Jan. 2012 Long Beach City College Long Beach, CA</p><p>Child Development References:</p><p>Alice Norman (310) 694-6116 Former manager</p><p>Rebecca Miller (310) 956-8891 Former co-worker</p><p>Ivette Diaz (310) 525-4923 Former co-worker </p><p>Annette Aguirre (310) 352-1135 former manager</p><p>Karla Pereira (323) 490-4217 former supervisor</p>