Pravesh Chandra Thakur

PRAVESH CHANDRA THAKUR Contact: + 91 9871841605 ~ E-Mail: [email protected]

My resume is enclosed for your review and consideration. To describe myself in a nutshell, I am hardworking, astute & result oriented professional, with qualitative & invaluable experience of 9 years in Customer Service Sales, and Client servicing; aspiring to work in Sales & Marketing Management and Business Development.

Currently spearheading with Bureau Veritas Consumer Product Services (India) Pvt Ltd., Noida as Assistant Supervisor - Customer Service, with excellent understanding of business dynamics and updated market knowledge.

My basic objective is to hone in my skills for comprehensive personality development and be an epitome of trust and reliability in the corporate world. Anticipating & capitalizing on market trends, identifying profit potential, creating value, & positioning the company’s products & services to maximize market share. My prime goal is to understand professional environment and capitalize on opportunities. My core competencies include: Customer Delight & Retention  Client Relationship Management  Churn & Retention Management  Team Management

I am confident that you would find my strong initiatives and commitments to excellence coupled with demonstrated experience and exposure ideal for the position.

I would welcome a personal meeting to further discuss your requirements and my ability to meet the same.

Thanking you for your consideration and forthcoming response.

Yours Sincerely

Pravesh Chandra Thakur PRAVESH CHANDRA THAKUR Contact: + 91 9871841605 ~ E-Mail: [email protected] CUSTOMER RELATIONSHIP PROFESSIONAL PROFILE . Target oriented professional with experience of 9 years in Customer Service Sales and Client servicing, with excellent understanding of business dynamics; aspiring to work in Sales & Marketing Management and Business Development. . Currently spearheading with Bureau Veritas Consumer Product Services (India) Pvt Ltd., Noida as Assistant Supervisor - Customer Service. . Proficient at analyzing market trends to provide critical inputs for business development initiatives. Possess keen business acumen in analyzing & understanding business requirements, customer- value maximization and developing new business processes and revenue streams. . Well versed with coordinating with buying offices/vendors for new orders and projections, customer service, responding TAT data & management; resourceful in planning, design, analysis, scope management, contingency planning & resource handling. . Excellent team leader/ player, training, guiding and motivating teams of professionals towards maximum productivity with exceptional consensus building, negotiation and interpersonal skills, analytical mind and comprehensive problem detection/ solving abilities.

Core Competencies: Customer Delight & Retention  Client Relationship Management  Churn & Retention Management  Team Management

PROFESSIONAL EXPERIENCE

BUREAU VERITAS CONSUMER PRODUCT SERVICES (India) PVT LTD., Noida July 2011 – Till date Assistant Supervisor - Customer Service . Responsible for leading daily service delivery, continuous development and improvement in providing services in accordance with targets / objectives included in circle and service plans. . Managing customer service, responding to TAT data and handling daily, monthly and yearly sales data etc.; presenting the data / MIS to the management. . Leading & mentoring the working of the Invoice department to avoid any delay or error in the whole process and doing follow-ups for payment as well. . Managing the customer service team, resolving vendors’ & clients’ queries; preparing various types of reports in excel like, utilization ratio & client complaint data etc. . Establishing and implementing ‘best practice’ processes across the organization to ensure effectiveness resulting in sales and improved customer service. . Ensuring a high-quality customer experience while adhering to the Service Level Adherence for their services. Leading team members for maintaining excellence in operations. . Imparting varios trainigns to the customer service team from time-to-time to fulfill their needs and update them with upcoming requirements. . Planning and conceptualizing various strategies to achieve business goals in the territory / region and acquiring clear understanding of the roles of both partners and company being the priority. . Developing procedures, service standards and marketing policies, with a proven track record of planning & implementing effective control measures to reduce running costs of the entire division. . Increasing business service offerings and building customer relationships to accelerate growth. . Actively involved in business planning & market survey to assess revenue potential in business opportunities. . Accountable to guide, direct, control and motivate personnel with a strong change management and relationship management expertise to transform the way in which the bank designs and builds its financial centers. AVERY DENNISON (India) PVT LTD., Gurgaon (Haryana) Sept. 2007 – June 2011 Customer Service Executive . Successfully handled some of the major clients / the buyers such as The Arcadia Group (All the seven brands - Dorothy Perkins, Evans, Burton, Wallis, Miss Selfridge, Topman and Top Shop), Ann Taylor, Benetton, etc. . Handled and coordinated with the buying offices and vendors for new orders and projections and overseas counterpart for new item setups and development. . Involved in order processing, data & file management and on time delivery of product to the end customers; worked on Lotus Notes, Oracle, VIPS, Trims, SIPS, CS Tracker and MO Tracking. . Provided training to vendors to process the orders through online, followed-up with them for the new orders and payments as well as outstanding payments. . Made fact-based decisions regarding marketing strategy to develop the product as a brand while designing effective and cost-efficient implementation programs based on Customer Analysis, Competitive Analysis, Collaborator Analysis and Industry & Company Analysis. Manage and develop overall expansion strategy. . Developed a competitive business development and sales strategy, uncovering/ creating new opportunities, identifying dynamic and flexible solutions by appointing new channel partners.

EDUCATIONAL & PROFESSIONAL CREDENTIALS

MBA (Marketing & Operations), 2016 IMT Ghaziabad

B.Com, 2011 Delhi University, New Delhi

12th Class, 2005 National Institute of Open Schooling, Delhi

10th Class, 2003 Arun Modern Public Secondary School, Delhi (C.B.S.E.)

Technical / Computer Proficiency: MS Office, Lotus Notes, Sales Force dot com and IBMS Date of Birth: 11th Sept. 1987 Residential Address: H. No. C-398, Street no. 11, Prem Vihar, Karawal Nagar, Pin – 110094, Delhi