<p> PRAVESH CHANDRA THAKUR Contact: + 91 9871841605 ~ E-Mail: [email protected]</p><p>My resume is enclosed for your review and consideration. To describe myself in a nutshell, I am hardworking, astute & result oriented professional, with qualitative & invaluable experience of 9 years in Customer Service Sales, and Client servicing; aspiring to work in Sales & Marketing Management and Business Development.</p><p>Currently spearheading with Bureau Veritas Consumer Product Services (India) Pvt Ltd., Noida as Assistant Supervisor - Customer Service, with excellent understanding of business dynamics and updated market knowledge. </p><p>My basic objective is to hone in my skills for comprehensive personality development and be an epitome of trust and reliability in the corporate world. Anticipating & capitalizing on market trends, identifying profit potential, creating value, & positioning the company’s products & services to maximize market share. My prime goal is to understand professional environment and capitalize on opportunities. My core competencies include: Customer Delight & Retention  Client Relationship Management  Churn & Retention Management  Team Management</p><p>I am confident that you would find my strong initiatives and commitments to excellence coupled with demonstrated experience and exposure ideal for the position. </p><p>I would welcome a personal meeting to further discuss your requirements and my ability to meet the same.</p><p>Thanking you for your consideration and forthcoming response.</p><p>Yours Sincerely</p><p>Pravesh Chandra Thakur PRAVESH CHANDRA THAKUR Contact: + 91 9871841605 ~ E-Mail: [email protected] CUSTOMER RELATIONSHIP PROFESSIONAL PROFILE . Target oriented professional with experience of 9 years in Customer Service Sales and Client servicing, with excellent understanding of business dynamics; aspiring to work in Sales & Marketing Management and Business Development. . Currently spearheading with Bureau Veritas Consumer Product Services (India) Pvt Ltd., Noida as Assistant Supervisor - Customer Service. . Proficient at analyzing market trends to provide critical inputs for business development initiatives. Possess keen business acumen in analyzing & understanding business requirements, customer- value maximization and developing new business processes and revenue streams. . Well versed with coordinating with buying offices/vendors for new orders and projections, customer service, responding TAT data & management; resourceful in planning, design, analysis, scope management, contingency planning & resource handling. . Excellent team leader/ player, training, guiding and motivating teams of professionals towards maximum productivity with exceptional consensus building, negotiation and interpersonal skills, analytical mind and comprehensive problem detection/ solving abilities. </p><p>Core Competencies: Customer Delight & Retention  Client Relationship Management  Churn & Retention Management  Team Management</p><p>PROFESSIONAL EXPERIENCE</p><p>BUREAU VERITAS CONSUMER PRODUCT SERVICES (India) PVT LTD., Noida July 2011 – Till date Assistant Supervisor - Customer Service . Responsible for leading daily service delivery, continuous development and improvement in providing services in accordance with targets / objectives included in circle and service plans. . Managing customer service, responding to TAT data and handling daily, monthly and yearly sales data etc.; presenting the data / MIS to the management. . Leading & mentoring the working of the Invoice department to avoid any delay or error in the whole process and doing follow-ups for payment as well. . Managing the customer service team, resolving vendors’ & clients’ queries; preparing various types of reports in excel like, utilization ratio & client complaint data etc. . Establishing and implementing ‘best practice’ processes across the organization to ensure effectiveness resulting in sales and improved customer service. . Ensuring a high-quality customer experience while adhering to the Service Level Adherence for their services. Leading team members for maintaining excellence in operations. . Imparting varios trainigns to the customer service team from time-to-time to fulfill their needs and update them with upcoming requirements. . Planning and conceptualizing various strategies to achieve business goals in the territory / region and acquiring clear understanding of the roles of both partners and company being the priority. . Developing procedures, service standards and marketing policies, with a proven track record of planning & implementing effective control measures to reduce running costs of the entire division. . Increasing business service offerings and building customer relationships to accelerate growth. . Actively involved in business planning & market survey to assess revenue potential in business opportunities. . Accountable to guide, direct, control and motivate personnel with a strong change management and relationship management expertise to transform the way in which the bank designs and builds its financial centers. AVERY DENNISON (India) PVT LTD., Gurgaon (Haryana) Sept. 2007 – June 2011 Customer Service Executive . Successfully handled some of the major clients / the buyers such as The Arcadia Group (All the seven brands - Dorothy Perkins, Evans, Burton, Wallis, Miss Selfridge, Topman and Top Shop), Ann Taylor, Benetton, etc. . Handled and coordinated with the buying offices and vendors for new orders and projections and overseas counterpart for new item setups and development. . Involved in order processing, data & file management and on time delivery of product to the end customers; worked on Lotus Notes, Oracle, VIPS, Trims, SIPS, CS Tracker and MO Tracking. . Provided training to vendors to process the orders through online, followed-up with them for the new orders and payments as well as outstanding payments. . Made fact-based decisions regarding marketing strategy to develop the product as a brand while designing effective and cost-efficient implementation programs based on Customer Analysis, Competitive Analysis, Collaborator Analysis and Industry & Company Analysis. Manage and develop overall expansion strategy. . Developed a competitive business development and sales strategy, uncovering/ creating new opportunities, identifying dynamic and flexible solutions by appointing new channel partners. </p><p>EDUCATIONAL & PROFESSIONAL CREDENTIALS</p><p>MBA (Marketing & Operations), 2016 IMT Ghaziabad</p><p>B.Com, 2011 Delhi University, New Delhi</p><p>12th Class, 2005 National Institute of Open Schooling, Delhi</p><p>10th Class, 2003 Arun Modern Public Secondary School, Delhi (C.B.S.E.)</p><p>Technical / Computer Proficiency: MS Office, Lotus Notes, Sales Force dot com and IBMS Date of Birth: 11th Sept. 1987 Residential Address: H. No. C-398, Street no. 11, Prem Vihar, Karawal Nagar, Pin – 110094, Delhi</p>