Training Plan - Part 1 Name of Trainee

Training Plan - Part 1 Name of Trainee Introduction and General Training Plan

Name Name Initials NNN Date of Employment dd.mm.yyyy Purpose Text Introduction to Bureau Veritas Certification

Planning Revision V1 Date for revision Comments

By self study, the document must be found, studied and questions and subjects to be discussed must be written down. Those questions/subjects will be discussed with the trainer.

The trainee has to maintain a hardcopy of this training program. The trainee signs for performance of each step of this training program. The trainee scans the completed/finalized program before delivering it to the Operation Team. Operation takes care of recording and archiving of all documents related to employees’ skills and training (examples: Training plans, CV, enclosures to the CV, certificates and similar).

General - Your new working place Activity Trainer Scheduled Performed Signed by date date trainee  Welcome and Tour N+1 First Day

 Keys and passwords Reception First Day  Food  Hotel and travel  Phone list  Mail  Visit-card  Other practical information

Introduction day Activity Trainer Scheduled Performed Signed by date date trainee  General Presentation HR  Presentation of the BV Organisation  Presentation of Business Units

 Ensuring and Pension  3 months conservation 3 months

IT – Information Technology Activity Trainer Scheduled Performed Signed by

011211 - BVC – Training Plan – v 2011-1 Page 1 of 7 Training Plan - Part 1 Name of Trainee Introduction and General Training Plan

date date trainee  PC/Laptop IT-technician First Day  Telephone/Cell phone  Home Dialup Intro  Lotus Notes  IT-group and rules

General – BV Activity Trainer Scheduled Performed Signed by date date trainee  BV Organisation Q-manager First Week  Code of Ethics DK  Vision, Mission & Values  BVCertForum  BMS  QMS DK  QMS BNR  BV Portal

General - BV Certification Activity Trainer Scheduled Performed Signed by date date trainee  BVC Organisation N+1 3 days  Safety Representative  SU- Representative  QMS system  Veripost  Training plan  Personal file  PMP

Sales Department Activity Trainer Scheduled Performed Signed by date date trainee  Presentation Sales First Week  Sales process Department  Offers and Combination offers  Contracts and Basics of Contracts  Code Allocating  Systems  Cross Sales  Leads system and follow-ups  Sales data report

Marketing & Training Department

011211 - BVC – Training Plan – v 2011-1 Page 2 of 7 Training Plan - Part 1 Name of Trainee Introduction and General Training Plan

Activity Trainer Scheduled Performed Signed by date date trainee  Presentation Marketing First Week  Products- and information sheets Department  Mass marketing  Veripost  Training Department  The ERFA groups  Password ERFA forum  Information on ERFA forum

Planning Department Activity Trainer Scheduled Performed Signed by date date trainee  Presentation Planning First Week  Planning process Department  Booking in Calendar  UT-rate  Teamwork

Zig Registering Activity Trainer Scheduled Performed Signed by date date trainee  ZIG registering DHH First Week

CCC Department Activity Trainer Scheduled Performed Signed by date date trainee  Presentation CCC First Week  Process in CCC Department  Certificate

TQR DK (Technical, Quality, & Risk management) Activity Trainer Scheduled Performed Signed by date date trainee  Presentation TQR DK Within first  BV Business model month  I&F Management system on QMS  Complaint management  Observation Report  Management Review (I&F and BVC)  Risk management

Self-Study & discussion

011211 - BVC – Training Plan – v 2011-1 Page 3 of 7 Training Plan - Part 1 Name of Trainee Introduction and General Training Plan

Activity Trainer Scheduled Performed Signed by date date trainee BV Portal - General information of the Self-Study First Week company - + https://portal.bureauveritas.com/wps/portal xxxxxx

BMS - Management system for Bureau Self-Study Veritas Certification - http://bms.bvqi.com. + The link can also be found in BV Portal at xxxxxx the direct access drop down menu.

BVCertForum - our local system Self-Study -http://www.bvcertforum.dk/login.asp + xxxxxx QMSdocsDNK - Found in Lotus Notes - Self-Study General procedure and a range of + summaries and reports for Industry & xxxxxx Facilities (I&F) Denmark

ISO 17021 - Requirements for bodies Self-Study providing audit and certification of + management systems. Can be found in xxxxxx BVCertForum.

EN 45011 - General requirements for Self-Study bodies operating product certification + systems. Can be found in BVCertForum xxxxxx

Questions & discussion

011211 - BVC – Training Plan – v 2011-1 Page 4 of 7 Training Plan - Part 1 Name of Trainee Introduction and General Training Plan

BVCertForum – our local system (BVC) Activity Trainer Scheduled Performed Signed by date date trainee Choose ”Ledelsessystem” on the menu (the Self study first element on the left). BVCertForum Ledelsesprocesser o Vision mission and strategi o Politikker o Organisation o Struktur Kerneprocesser o Marketing o Salg (click on the number 5) o Planlægning o Gennemførelse o Suspension o Kursus Støtteprocesser o Korrigerende handlinger o Dokumentstyring o Intern audit o Ledelsens evaluering o Rapportering o Indkøb o Personale

Questions & discussion

BV Portal Activity Trainer Scheduled Performed Signed by date date trainee General information of the company Self study BV Portal Company Presentation o Vision, Mission & Values o Code of Ethics (the book is attached in Danish) o Group Presentation (English presentation) Business Model o Overview o Group Document (At the left menu you find a list of documents. Read the documents under Lever 1, Lever 5, Lever 6, and 7) Quality, Health & Safety, & Environment o Group Quality Manual and Politics (see the left menu)

Questions & discussion

011211 - BVC – Training Plan – v 2011-1 Page 5 of 7 Training Plan - Part 1 Name of Trainee Introduction and General Training Plan

QMS DNK Activity Trainer Scheduled Performed Signed by date date trainee General procedure and a range of Self study summaries and reports for Industry & Facilities (I&F) Denmark LotusNotes – QMSdocsDNK Lever 1 - Strategic Positioning o 1-01 - Company and system description o 1-02 - Impartiality Committee o 1-03 - Vision & mission for BV Denmark Lever 2 - Organisation o 2-01 - Organisation diagram Lever 6 - Quality o 6-02 - Management of Non Conformities o 6-03 - Management of documents and records Lever 7 - Performance o 7-01 – Internal Audit Programme o 7-02 – Internal Audit

Quality Reports: Audit Reports o Read a couple of audit reports Committee of Certification – BVC o 2 latest reports + enclosure Management review o BVC and I&F - the last summary

Questions & discussion

BMS – (Management system for BVC) Activity Trainer Scheduled Performed Signed by date date trainee Management system for BVC Self study BV Portal\BMS 1. Positioning o Policy 2. Organisation o Overview o Internal impartiality committee 4. Sales o Offer o Offer → on the right side: ISO9001, ISO14001, OHSAS, ISO22000) o Contract review 5. Production o Audit preparation o Audit realisation

011211 - BVC – Training Plan – v 2011-1 Page 6 of 7 Training Plan - Part 1 Name of Trainee Introduction and General Training Plan

o Audit realisation → on the right side ISO14001, ISO22000) o Certification o Suspension, withdrawal and cancellation 6. Quality o Auditor Competence o Auditor Competence → ISO 9001, “Measuring auditor technique”, and “Auditor competence approval”. o Appeals and complaints o Corrective Action\Corrective and Preventive Action o Records o Document Control 7. Performance o Management Review o Internal Audit Procedure 8. People o Job descriptions 9. Customer o Customer satisfaction 12. Brand, Image o Use of Mark

Questions & discussion

011211 - BVC – Training Plan – v 2011-1 Page 7 of 7